Thread Number: 18469
A fond farewell to a workhorse friend...
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Post# 299661   8/27/2008 at 19:44 (3,337 days old) by redcarpetdrew (Concord, CA (But my heart will always be in sweet Nevada!))        

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Rest in peace, my Maytag DWU9922AAE Intellisense Jetclean Dishwasher, victim of a product recall with guidelines that make absolutely no sense. As you well know, Maytag has the recall on units with the leaking rinse aid tank. Mine was leaking and it had damaged the harness. The fix is to send the customer a free rebuild kit consisting of a new inner door with tank, a new wiring harness, insulation and door gasket. Only one catch. They have a kit for every model affected EXCEPT the top of the line 9961/9962. For some reason (I've never gotten a straight answer thru my channels), they don't have a wiring harness and/or tank available. This means there is no legal, factory authorized fix for this unit and if it did catch fire (It can, I've seen some other models that have...), I'm on the hook. What they will do is offer me a >cheap< BOL dishwasher and have me pay to exchange it.

Now, the DWU9962 was the cadillac of the line and they wanted to offer me a Yugo. The 9962 gave me fantastic washing performance and I'll say it was one of the best dishwashers out there. (I know, I know. The Kitchenaid followers are muttering about how full of it I am. I can hear it...) In the fine tradition of AW, I saved, reworked and installed a MDB9150AAB. This thing is quiet and has a awesome drying cycle but still, I feel like I've lost a friend.

Question: Is it silly to have to get rid of a fine appliance and feel like I do?

Post# 299664 , Reply# 1   8/27/2008 at 20:00 (3,337 days old) by sactoteddybear ()        
I would think:

If you are a Repair Company person, or even if you weren't, why don't you just get the Parts, Wiring Harness and replacement Rinse Dispenser and install them in/on the original Inner Door Panel, etc...

That is what I would look into doing, unless there is something because of a Fire Hazard that would warrant a possible Fire happening later on!!!

Good Luck with this, let us know what you decide to do...

Peace and Great Dishwashing in a Maytag, Steve

Post# 299676 , Reply# 2   8/27/2008 at 20:30 (3,337 days old) by redcarpetdrew (Concord, CA (But my heart will always be in sweet Nevada!))        

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I could try to fix the harness but the r/a tank has a built in sensor indicating low r/a level and is officially NLA as is the harness. Any replacement tanks I might find would also be suspect as there are no new tanks being made. This is indeed a fire hazard rework. If I tried to fix it and it leaked r/a on the harness again and caused a short/fire, I could be on the hook as responsible as it was a non-authorized repair. As I have seen a few affected dishwashers that have actually smoldered or caught fire where the rinse aid leaked on the harness at the knuckle and caused the wire insulation to degrade and fall off, causing shorts and worse, I felt I couldn't risk it.

Kudos to Whirlpool/Maytag for pursuing a campaign providing free repairs for older MDB's and DWU's. The customers I've done the rework for appreciate not having to fork out for a new dish. My beef is why they won't provide a kit to fix their most expensive, high end unit (It was a popular d/w too) when they'll fix the cheapest. Then to offer me a BOL which was NO comparison in performance and sound level to what I had. I wasn't expecting them to offer a TOL but offer THE BOL available?

Grumble, grumble...


Post# 299782 , Reply# 3   8/28/2008 at 09:50 (3,336 days old) by iheartmaytag (Wichita, Kansas)        
I feel your pain

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The Jetclean I had was the quietest, and best performer I have ever had. I left mine behind in a house I sold last year. My biggest regret was not pulling that machine out of the house before I closed.

Mine too was included in the recall, and at the time I was thinking--Not my problem now. Well I bought a new Maypool and in my other thread about the Dad-burned Maypool it is on the fritz for the second time in five months--electronics issues.

I think it is a real sin that they did not provide parts for the TOL machines, appears that Whirl-crap management and planned obslence has bit us again.

Post# 299838 , Reply# 4   8/28/2008 at 14:24 (3,336 days old) by cuffs054 (GA)        

RedCarpe, if MT is struggling to find a real YUGO to give you, tell them to check EBAY mine's for sale! Come to think, it is about the size of a dishwasher, certaninly sounds like a dishwasher and is belt driven!

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