Thread Number: 27830
Kenmore HE4T Washer - error codes
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Post# 426312   4/2/2010 at 11:23 (2,584 days old) by countryguy (Astorville, ON, Canada)        

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This morning while doing the first load of laundry using the whitest whites cycle, there was an error code F11 flashing during the rinse cycle. The only thing in the manual was for any codes F4 thru F15 - press cancel twice and then select the same cycle and start again. I did that and the same thing happened. So this time instead of selecting the same cycle I selected Spin & Drain. The cycle ended normally. I am now doing a 2nd load using the Normal Cycle and it finished with no problems. Any ideas as to what F11 means? This is the first problem I've had with this machine which I have had for about 4 years.


Post# 426313 , Reply# 1   4/2/2010 at 11:30 (2,584 days old) by favorit ()        

check this blog

Good luck


Post# 426318 , Reply# 2   4/2/2010 at 11:44 (2,584 days old) by pumper (SE Wisconsin)        
or this..

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After receiving increasingly frequent F11 error codes during the spin cycle this is what appears to have worked for me: remove and study the washer wiring diagram and fault code description documentation found on the inside lower right wall of the HEt4 after removing 3 screws to remove the lower front panel. F11 is described as: Communication between the Central Control unit and the motor control unit cannot be sent correctly. This indicated to me a loose connection at the plugs associated with this signal path. After studying the wiring diagram I removed and reinstalled the M13(1,2,3) and the MS2(1,2) connectors at the Central control unit (connecter labels are found on the control board) located top center rear of the washer, after removing the top cover by removing several screws at the top back of the cover. I also tried to close the gap on the female pins on the M13 plug when I removed it at the central control unit (CCU). I also removed and reinstalled the same two connectors at the Motor Control Unit (MCU). The MS2 plug at the MCU seemed to be loose. This has seemed to work, at least until the connectors shake loose or develop a weak connection again. If this didn't work and I suspected relay problems on the CCU board I was going to order a new CCU Assembly from Washing Machine Central Control Unit.

Post# 426320 , Reply# 3   4/2/2010 at 11:49 (2,584 days old) by countryguy (Astorville, ON, Canada)        

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Thanks for the quick reply. I will check out the link.


Post# 426328 , Reply# 4   4/2/2010 at 12:34 (2,584 days old) by RevvinKevin (Between Mickey Mouse & the Queen Mary (So. Cal.)        

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Hey Gary.... try removing the front lower panel (below the door). When I pulled that panel on my He5t the info sheet for the service tech was there. It had ALL of the error codes listed along with how to put the machine into a "self diagnostic mode".


Post# 426354 , Reply# 5   4/2/2010 at 14:57 (2,584 days old) by countryguy (Astorville, ON, Canada)        

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Thanks guys. It will be a few days before I will get a chance to look at the washer any more. We are having unusually warm weather here, 80 F right now, for this time of year so I have been spending the time outdoors, working in the yard, taking the snow tires off the car, etc. And now I am headed out to dinner and am busy tomorrow and Sun. also. Might get a chance on Mon. to investigate more.


Post# 426356 , Reply# 6   4/2/2010 at 15:03 (2,584 days old) by mark_wpduet (Lexington KY)        

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I know EXACTLY what you're talking about. The same thing happened with my Duet during the first year. I was getting F/dl and F/11..Most likely it's the CCU as they replaced mine and it's been fine since. I do keep the machine plugged into a surge protector just in case.

Post# 426357 , Reply# 7   4/2/2010 at 15:06 (2,584 days old) by mark_wpduet (Lexington KY)        

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Post# 426546 , Reply# 8   4/3/2010 at 12:51 (2,583 days old) by countryguy (Astorville, ON, Canada)        

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Thanks for that link mark_dpduet. I decided to look through my papers and I found the maintenance agreement on my washer. Seems it is good until July/2010! What luck. So I called Sears this morning and a repair guy is coming over on Tues. afternoon. With all the info you guys gave me, I will be prepared to deal with any nonsense he may try to give me :-)


Post# 427200 , Reply# 9   4/6/2010 at 14:32 (2,580 days old) by countryguy (Astorville, ON, Canada)        

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The repair guy just left. He checked the pump to make sure there was nothing plugging it and he said it was the cleanest pump he has ever seen :-) He checked all the wiring also and found that white box at the top back of the machine was very loose and it shouldn't be. There was one clip broken off, another clip was cracked so that only left 1 good clip. That box is not supposed to move so with all the jiggling that probably unseated one of the wire connectors. He has ordered a new box but it won't be in until Mon. so he will be back then.


Post# 428241 , Reply# 10   4/12/2010 at 11:28 (2,574 days old) by countryguy (Astorville, ON, Canada)        

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** Update **

The repair guy was over again this morning. He replaced the box with the computer board ($250) and also installed a new detergent/softener dispenser ($80). I had noticed that sometimes softener was remaining in the dispenser. I'm glad that I did not have to pay for anything. With labour it would have been a very expensive bill. He also suggested that I should continue with the maintenance agreement because if the bearings ever went that would be a $1000 repair. I told him if that happened I would just buy a new washer.


Post# 428251 , Reply# 11   4/12/2010 at 13:07 (2,574 days old) by favorit ()        
Softener dispenser

If you still have the old detergent drawer compare it with the new one and spot for any difference .....

Maybe I'm too skeptic .... however I guess there was no need to replace .... the softener issue could be resolved just rinsing the drawer under the faucet with hot water, otherwise if it were actually a design flaw it would *never* work.

Since now remember to do this rinse thing now and then. Expecially rinse accurately the "syphon" pipe/thing that makes the softener spill down into the tub

Post# 428254 , Reply# 12   4/12/2010 at 14:29 (2,574 days old) by countryguy (Astorville, ON, Canada)        

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No I don't have the old dispenser. Since it was covered under the maintenance agreement the repair guy took all the old parts with him. I do rinse out and clean the dispenser drawer when I am done the wash so it definitely was not plugged.


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