Thread Number: 29240
Appliance Problems
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Post# 444873   6/27/2010 at 06:59 (5,023 days old) by zanussi_lover (Nottingham, UK)        

zanussi_lover's profile picture
First of all my Zanussi FJS1225W (2001), nearly 10 years old, the jetsystem pump is starting to make a loud buzzing sound, i don't know if theres a blockage or that the fact that its old, and part needs replacing.

It starts off really quiet, and then in the middle of the wash starts buzzing really loudly.

Also every so often I get E90 on the display, this has something to do with the PCB and the contact wires. this can easily be fixed by having a look at the contact wires


My Dishwasher - Tricity Bendix DH200W (2005)

i was loading the dishwasher, and discovered the button for the rinse aid dispenser has broke off, so now it doesn't shut properly, not that i use rinse aid, as i use the all in one finish tablets.

Can i get a replacement button for the rinseaid dispenser? or do i have to replace the whole dispenser mechanism?

Thanks

Kyle





Post# 444890 , Reply# 1   6/27/2010 at 08:23 (5,023 days old) by hotpoint9534 (UK)        

Hi Kyle,

Sounds like the Jetsystem pump is wearing out.

With regard to the dishwasher, the part is only available as a complete dispenser I'm afraid. Part number 4071358131, price £26.52 if buying direct from Electrolux.

Hope that helps,

Tom.



Post# 444898 , Reply# 2   6/27/2010 at 09:10 (5,023 days old) by FL1012 ()        
Jetsystem Pump

I might be wrong but i believe that if there's a problem with the Jetsystem pump or it's blocked, it can fry the PCB if it continues to be used.

Would try to use programs that don't use Jetsystem (if possible) until it's repaired. I'd guess a new PCB and pump would effectively make the machine a write off so you don't really want the PCB to go aswell.

Liam.


Post# 444969 , Reply# 3   6/27/2010 at 12:30 (5,022 days old) by zanussi_lover (Nottingham, UK)        
Jetsystem pump

zanussi_lover's profile picture
I am considering giving it a clean out, by running a hot cottons 90 wash with a bottle of white distilled vinegar, or some washing machine cleaner. it might be that the filter is blocked and needs cleaning out.

If i do replace the washer I may get a new 1200rpm whirlpool without the time remaining indicator, or an old bosch maxx, precision or WFF2000, or i may save up and buy a miele :D

as for the dishwasher, it doesn't really matter, as i use an all in one tablet which substitutes the use of rinseaid

it works so thats all that matters.


Post# 445027 , Reply# 4   6/27/2010 at 15:52 (5,022 days old) by AquaCycle (West Yorkshire, UK)        

aquacycle's profile picture
Hey Kyle,

Sorry to hear about your problem with the jetsy - they're crackin' machines so fingers crossed it's easily repairable. I've heard good things about the new Whirly ranges, but also heard they take absolutely ages to complete a wash cycle, which is one of my biggest pet hates!

You're probably right about the dishwasher - if it ain't broke, don't fix it, I guess.

Hope you get sorted,
Chris


Post# 445044 , Reply# 5   6/27/2010 at 17:25 (5,022 days old) by paulinroyton (B)        

Hi Kyle.

Sorry to hear about your washer. Don,t get a new Bosch Maxx, they are crap. I got Bosch Maxx5 and shows err3 now & again and is only about 6 months old.

Regards

Paul


Post# 445467 , Reply# 6   6/29/2010 at 09:27 (5,021 days old) by zanussi_lover (Nottingham, UK)        
Paul

zanussi_lover's profile picture
I was considering the old bosch maxxes/excel from early 2000s, or a reconditioned machine, if i found a WFF2000, that would be great.

I didn't know that new bosches had teathing problems, if i did get a new machine, it would have to have no time remaining indicator, as LEDs can get faulty over a few years.

if i was to buy new i would buy a whirlpool or a beko i guess, or save up and get a miele or a maytag (asko) machine.


Post# 445610 , Reply# 7   6/29/2010 at 16:37 (5,020 days old) by AquaCycle (West Yorkshire, UK)        
Beko machines...

aquacycle's profile picture
I actually am very fond of Beko washers. Good programming and nice deep rinses :). My best friend has the 1200 model and it's brilliant.

Post# 446045 , Reply# 8   7/1/2010 at 10:35 (5,019 days old) by zanussi_lover (Nottingham, UK)        
Update: Buzzing sound

zanussi_lover's profile picture
The buzzing sound is getting louder, it is coming from the filter trap door, so i don't know if there is something stuck in it or what. I may be tempted to look round for a new washer soon.

Post# 446048 , Reply# 9   7/1/2010 at 10:47 (5,019 days old) by zanussi_lover (Nottingham, UK)        
new washer choices

zanussi_lover's profile picture
I am tempted to get this machine the Whirlpool AWO/D4505, 1200rpm spin, looks pretty decent, and is a plain and simple basic machine to use with a 30 min quick wash programme, programme progress indicators, and a cold wash button =]

what does everyone think? x



Post# 446102 , Reply# 10   7/1/2010 at 13:56 (5,018 days old) by AquaCycle (West Yorkshire, UK)        

aquacycle's profile picture
I think you should try opening the filter and seeing if anything is stuck in it. Does your washer still work? I think you'd be stupid to get rid of a perfectly functioning washing machine just because it's making a funny noise. Get it checked out by someone if needs be and save yourself a lot of money!

Plus, from what I know, those Whirly's are very hit and miss. The 30 minute cycle isn't really much good for anything more than a few items and the full cycles take anything up to 3 hours to complete. The attached would be a much better option


CLICK HERE TO GO TO AquaCycle's LINK


Post# 446196 , Reply# 11   7/1/2010 at 19:37 (5,018 days old) by FL1012 ()        
Replace?

There's not alot i could pick to replace a washer like the Jetsystem XC. For a modern design they seem pretty good all-rounders and 10 years is excellent considering they wernt that expensive when new.

I think if i were you i'd go down the route of getting an engineer out to look at the machine. The noise sounds likely to be coming from the pump, which won't cost the Earth to replace (providing you refrain from going down the Service Force route) and whilst you get the odd E90 error, it's done it for long enough to suggest it's not in a hurry to get worse. The bearings can still be replaced (when needed) on the XCs without having to change the whole drum, so i'd hang onto it.

I do like the look of the Whirlpool 6th Sense machines, but i don't reckon you'll be too fond of the cycle times compared to what Zanussi manage. And the bearings are sealed in the tub on that Whirlpool so if they go (which they do very quick if you get a bad one) you'll be scrapping it, possibly after just 2 years.

Id seriously get the XC at least looked at to see how much a repair would be.

Liam.


Post# 446976 , Reply# 12   7/4/2010 at 16:26 (5,015 days old) by paulinroyton (B)        
Beko

Does anyone one if this Beko machine is ok.

Paul


CLICK HERE TO GO TO paulinroyton's LINK


Post# 446983 , Reply# 13   7/4/2010 at 17:01 (5,015 days old) by ronhic (Canberra, Australia)        

ronhic's profile picture
Paul, that is a new release machine....

Which recommends the following out of the Beko range they have tested

GBP299 - WM7335 with the only negative being 'a little noisy on the spin cycle' with a score of 70%

GBP250 - WME7247 with the only negative being 'high water consumption on the easy care/fiddly control panel' with a score of 71%

just missed out
GBP280 - WME8227W only negative being 'slower top spin than some (1200) with a score of 69%

Check them out....if you are in need of capacity, I'd be headed to teh 8kg machine WME8227W and pocketing GBP100....


Post# 446993 , Reply# 14   7/4/2010 at 17:56 (5,015 days old) by FL1012 ()        
Hmmm

It could be alright. At least theyve not got carried away with a massive spin speed, but 9kg is big for a manufacturer that has tended to focus on low price machines so far.

Id probably wait to see how they last long-term before getting one myself. Go for a 6 or 7kg instead.

Which? sometimes come out with dubious results, like once i read something along the lines of saying the Zanussi 1200 essential has good rinsing and the 1400 has poor rinsing. Spin speed aside, i can't see how either machine differs that greatly at rinsing when it has the same programming, so i wasn't convinced. There's other things i've read by them that didn't seem quite right aswell, so i cancelled my membership.

Liam.


Post# 447058 , Reply# 15   7/4/2010 at 21:52 (5,015 days old) by ronhic (Canberra, Australia)        
My feelings are....

ronhic's profile picture
....that all consumer magazines have their good and bad points...

...I prefer to use them as a guide rather than the 'gospel'...


Post# 447131 , Reply# 16   7/5/2010 at 09:24 (5,015 days old) by FL1012 ()        
I agree....

....Whilst some of Which? findings are dubious, things like their reliability data seem on the whole to be very accurate.

Therefore using them a guide is indeed a good idea.

Liam.


Post# 447362 , Reply# 17   7/6/2010 at 08:53 (5,014 days old) by paulinroyton (B)        
Bosch Maxx 5

Hi Guys.

I mentioned a problem with my 6 month old Bosch Maxx 5. It keeps on showing Err3. Phoned comet today, they phoned a Bosch engineer and they said its a problem with the heater.

They coming out on Thursday to repair the machine.

So will keep you informed of the progress. Still not happy that a Bosch machine to go wrong to early in its life. I am always washing out the soap dispenser, and keeping the machine looking good.

Paul


Post# 447557 , Reply# 18   7/7/2010 at 05:45 (5,013 days old) by hoover1100 (U.K.)        
Still not happy that a Bosch machine to go wrong to early in

If it's the model I think it is with the square handle sticking out the side (reminiscent of 80s Hotpoints), then thats because it isn't a Bosch.

They used to be made by Balay of Spain, but I have reason to believe they are now made in Poland. They are not an example of the quality of higher end Bosch machines.

The Classixx models and up as far as I know are still made by Bosch themselves, and should prove less troublesome.

Matt



Post# 447614 , Reply# 19   7/7/2010 at 13:26 (5,012 days old) by paulinroyton (B)        
Bosch

Hi Matt.

Yes, my model is made in Poland, however, I did read on the Comet website saying Germany. I have tried 4 times to put my point of view on the Comet website, and for some reason they will not publish what I say, yet I bought the machine from Comet.

Its a great washer, very quick wash times, just really crap quality.

Paul


Post# 447619 , Reply# 20   7/7/2010 at 13:44 (5,012 days old) by paulinroyton (B)        
Bosch

Hi Matt, (again).

Comet have an on line chat. The other day I went on it and asked where Bosch machines are made, they told me Poland.

Perhaps someone from here should do the same and see what answer they get.

Paul


Post# 447765 , Reply# 21   7/8/2010 at 05:22 (5,012 days old) by paulinroyton (B)        
Bosch

The engineer came out today to look at my Bosch washer. I was told over the phone an e3 is something to do with the heater.

The engineer told me its the door interlock. He sprayed wd40, then pocked the door lock with a screwdriver, then said I would have to have a new door interlock.

They coming next wednesday to replace the door interlock, what would happen if I had a family of 4. He also said I could use the machine if I closed the door with a good thud, I said would I brake the plastic door catch.

Not happy at all.

Paul


Post# 447885 , Reply# 22   7/8/2010 at 17:09 (5,011 days old) by richukbristol ()        

Hi all, I have afew clients who have Bosch classixx washers or dishwashers and have had afew problems with them over the past few years and one clients who has a Bosch logixx 1400 washer that's 7 years old used twice a day and had no problems at all.

Hi Kyle are going for a new washer or going to try and fix the old one? I bought a Zanussi xc1400 in 2002 it did 20 loads aweek untill I sold it in 2008 to the Resturant where my partner works and they do 2 loads a day of tea towels etc at 95 and it's still going strong. great machine, wish I'd kept it for my collection.

Rich


Post# 447889 , Reply# 23   7/8/2010 at 17:43 (5,011 days old) by paulinroyton (B)        
Bosch

Hi Rich.

My Bosch Max 5 is not made in Germany, they are made in Poland, but using Germany parts.

Its a good washer, very quick, but the quality of the machine is very poor, plastic door catch.

Paul


Post# 447951 , Reply# 24   7/8/2010 at 23:40 (5,011 days old) by ronhic (Canberra, Australia)        
Every brand...

ronhic's profile picture
....can have a line of duds once in a while....

...and I would try not to judge quality by the plastic door catch...

All Bosch low to mid end washers sold in Oz are now made in Thailand, and reports seem to be generally very positive, so maybe you've just managed to get the odd one in a bunch?


Post# 447992 , Reply# 25   7/9/2010 at 02:36 (5,011 days old) by paulinroyton (B)        
Bosch

Hi Chris.

Yeah, the machine is very quick at completing a programme, just annoyed it has broken down after 6 months, and engineer came out yesterday, and cant fix it for another week.

When the engineer came out he said it was the door interlock fault. He used my wd40 oil spray, shoved a screwdriver in door lock, then said it would need a new door interlock. He said if I was to slam the door with some force the machine should come on.

Paul


Post# 448127 , Reply# 26   7/9/2010 at 17:42 (5,010 days old) by paulinroyton (B)        
Bosch Rinses

Today I managed to get my machine working. I watched the machine from the first rinse cycle. I noticed it only does 2 rinses on the cotton cycle. This would explain why my darks sometimes have soap powder not rinsed out.

Paul


Post# 448134 , Reply# 27   7/9/2010 at 18:19 (5,010 days old) by liberator1509 (Ireland)        
Bosch - quality and wash times

It seems that modern Bosch is not the same deal as the indestructible quality of the 1970s. Most punters assume they are getting high quality German engineering and build quality, but as we know this is not the case except for the most expensive models. I had a Bosch washer that managed to burn out its carbon brushes in less than two years - truly rubbish.

A note about wash times - yes, the Bosch is quick (in comparison to other front loaders), coming in at just over an hour for a warm cotton wash BUT (and I think this is a cheat), these are NOT a-rated wash - to achieve A rating, one has to select an option (Wash-Plus or 'Stains' cycle), which doubles the wash time! So Bosch get to market a machine with nominally fast washes and A rating, without the consumer knowing that one doesn't get both at the same time!

The rinsing on the Bosch was very poor - even with the Aqua-plus option. All in all, I won't buy another Bosch appliance - better value to be had elsewhere.

D


Post# 448137 , Reply# 28   7/9/2010 at 18:25 (5,010 days old) by FL1012 ()        
Bosch Classixx

Hi Rich

Interesting what you mention about Bosch Classixx machines. As you might have read before, my Gran bought a Classixx slimline dishwasher (it was also badged Maxx Freedom Performance), which lasted for just two years light use (2-3 loads a week) before it started to trip the fuse board in their house. The engineer came out and said the main board had failed, so it wasn't really economical to repair.

Thoroughly cheesed off with it, they replaced it with a cheap Matsui dishwasher. I nearly cried when i found out, but what can you say when they buy a 'decent' make like Bosch and it has one of the shortest lifespans of any appliance theyve ever bought!

The Matsui is still going after a year and they now use the dishwasher daily as Gran decided that not using the last one much did nothing for its longevity! They also added an extra warranty on the Matsui so basically any breakdown in the first 5 years is sorted free of charge or the machine is replaced, which sounds pretty decent to me as i would put money on it breaking before 5 years is up!

You should try and get the Zanussi XC back for your collection, theyre excellent machines i reckon. I wish my Parents had managed to get one instead of one of the later Zanussis. Im sure our Essential won't last anywhere near as long as some of the XCs :(


Hi Paul.

Why not think of selling the Bosch once it's been repaired? It sounds like you feel quite abit of hatred towards it, which i can kinda understand. Why not go down the route of something older, which manages the quick program times you like on the Bosch, but with increased quality?


Also, any news Kyle? Any developements with the XC?


Liam.


Post# 448346 , Reply# 29   7/10/2010 at 19:07 (5,009 days old) by zanussi_lover (Nottingham, UK)        
The XC is fine

zanussi_lover's profile picture
Hey Liam

The XC is okay, its behaving itself, still making a loud buzzing sound, but i can cope with that, i'm not replacing anything, just gonna keep using it.

Kyle


Post# 448527 , Reply# 30   7/11/2010 at 17:51 (5,008 days old) by paulinroyton (B)        
Best Washing Machine

What does any one on here think of Aeg/Electrolux, or Zanuusi machines.

I am thinking of selling my Bosch when it gets repaired on Wed.

Paul


Post# 448566 , Reply# 31   7/11/2010 at 20:54 (5,008 days old) by FL1012 ()        
Buzzing Noise...

Hey Kyle

Are you not concerned that the buzzing may cause future problems? It might be a cheap repair. If not just use it till it breaks, but at least if you've had it checked out youll know if it can be repaired or not.


Hey Paul

Well i've certainly few complaints about our modern Zanussi. It's 2.5 years old now and going fine. The 1200 spin ones seem to be abit hit and miss with the bearings, but this could be due to more 1200s selling than other models. Otherwise watch out for PCB problems, though this seems rarer than the bearings issue.

Either way, AEG, Electrolux and Zanussi all seem to be more dependable than the equivilent Hotpoints/Hoovers. Theyre not as good as the older XC machines from the early 2000's but otherwise seem like pretty much the best you can get in their respective price bands.

I think AEG ones often come with 5 year warranties lately, sometimes as part of promotions. Zanussis get the standard one year unless you order from John Lewis, which give you 2 years, or more on some machines.

Avoid the very new additions to Zanussis range, which look to be made in China as it's unknown how these will perform. Go for one of the Essentials/Jetsystems with blue bits on the program dial.

Liam.


Post# 449069 , Reply# 32   7/14/2010 at 02:37 (5,006 days old) by paulinroyton (B)        
Bosch

Hi Liam.

Thanks for your information. Well, an engineer came out on the 8th July, said the machine needed a new door interlock, said he could not fix the machine untill 14th July.

Yesterday Comet left me a message saying the engineer has not been able to get hold of part, and it would be one day next week before they can repair my machine.

What would happen if I had a family of say 4-5 people. I am going to phone Which Legal Team today, and see what advice I can get.

This is a first repair and my machine is only 6 months old.

Not happy, :-(.

Paul


Post# 449098 , Reply# 33   7/14/2010 at 07:39 (5,006 days old) by washboy2005 (UK)        

In all honesty, most Elux made stuff is pretty dependable it seems. I know people with Elux made products which perform well and have been reliable, although from what Ive seen and been told, the quality and performance of new Indesit/Hotpoint products is on the up and is getting a lot better than in previous years.

Steer clear of all modern Hoover/Candy products, honestly not worth the energy used to produce them. Constantly faulty.

Hope this helps, and good luck with your Bosch fiasco!!

Dan


Post# 449135 , Reply# 34   7/14/2010 at 10:38 (5,006 days old) by FL1012 ()        
Indesit/Hotpoint.....

Will be interesting to see how they pan out over the next couple of years. At the moment i can't work out if theyre as bad as they were a couple of years ago, or whether more fail because so many sell in the first place.


Paul, is there not any stipulation over how quickly Comet should repair the machine? Many guarantees offer a replacement machine after a certain time frame has elapsed.

Wondering if mentioning this to Comet might spur them into offering a replacement of your choice, possibly from another manufacturer?

Liam.


Post# 449249 , Reply# 35   7/14/2010 at 18:44 (5,005 days old) by paulinroyton (B)        
Liam

Hi Liam.

Comet phoned me today, they said the part will arive on the 23rd July, as they having great difficulty getting hold on the part.

Spoke to Which Legal Team today. They said they would advise me what to do. They said the machine should of been fixed sooner as its a first repair.

I should know more info either tom, or fri.

Good job we do not have a familt of 4, lol.

Paul


Post# 449384 , Reply# 36   7/15/2010 at 05:40 (5,005 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
Is it

chestermikeuk's profile picture
Bosch Service or Comet own repair people who are visiting!!

Post# 449500 , Reply# 37   7/15/2010 at 16:01 (5,004 days old) by paulc (Edinburgh, Scotland)        
Paul

paulc's profile picture
I had terrible problems with a polish made bosch in the 90's. In it's first 3 months it had a new door interlock, new motor and new PCB. I had to wait 3 weeks for the new motor to be fitted as it had to be specially ordered, Comet were worse than useless and I swore they would never get any custom from me again!

Post# 449669 , Reply# 38   7/16/2010 at 02:23 (5,004 days old) by paulinroyton (B)        
Comet

Hi Paul.

I will never buy anything from Comet again. When I spoke to someone at Customer service she was very rude to me. She said 14 days is ok to wait for a machine to be repaired.

When I said I have engaged the Which Legal Team for advice, she went very quiet.

I have to let Comet repair the machine for the first time, but if I am not happy with the standard of repair, then I have to get in touch with Which Legal Team.

Its a good job we don,t have a family of 4-5 people. Comet are so good at selling appliances, but when it comes to Consumer Care they score 0 points.

Mike.

it was a Comet Engineer that came out to repair my machine. I was so shocked when they used wd40 and a screwdriver to poke the door lock. Then they told me if I mess about or slam the door the machine should start. I said I would prefer if you could change the door interlock as its only about 6 months old.

I use to have a Hotpoint Aqualtis machine. I know Hotpoint have got bad feedback, but the Aqualtis was a great machine. Very quiet washing and on the spin. Sadly, I drove into the door and broke it. It was going to cost over £200 to repair.

Paul


Post# 449675 , Reply# 39   7/16/2010 at 04:14 (5,004 days old) by ronhic (Canberra, Australia)        
Paul...

ronhic's profile picture
...200 quid to repair was less than the price of your Bosch though I bet...

Post# 449676 , Reply# 40   7/16/2010 at 04:28 (5,004 days old) by paulinroyton (B)        
Chris

Hi Chris.

On the Comet Website, they have my model for £379.99. I bought it in the sales and paid £340 for it.

I would not buy this machine again. Maybe the more expensive Bosch machines are made in Germany, but my model is made in Poland.

My parents have Miele appliances. Her washer is over 10 years old, never had any trouble with it, and although there are only 2 of them, she is always washing.

Think Miele make some fantastic washing machines. Plus, they are very sturdy machines and heavy.

Paul


Post# 450228 , Reply# 41   7/18/2010 at 14:34 (5,001 days old) by SeamusUK (Dover Kent UK)        
Buying from Comet....

seamusuk's profile picture
Hey Guys

If you buy an Indesit Company appliance (and possibly other makes) from Comet you will get a Comet engineer under the guarantee as they have brought the guarantee responsablity in order to get a better price on the machines.

As has been noted their customer service can have its shortcomings.......

Seamus


Post# 450287 , Reply# 42   7/18/2010 at 18:34 (5,001 days old) by FL1012 ()        
Comet doing warranty work.....

That's interesting Seamus. Particularly as it seems Bosch have come to this agreement with Comet too, hence Paul getting an engineer from Comet rather than Bosch.

I would have thought Bosch would've wanted to hang onto this themselves because of traditionally being quite up-market.

Either way, the amount of time Paul is waiting for a repair is not acceptable. A washing machine is more necessity than luxury these days and Comet should really offer him a replacement if they can't get parts within a week i think.

I think buying appliances from the smaller one-off shops rather than big chains might be in order in future, as at least theyre bothered about reputation for repeat custom.

Do keep us posted.

Liam


Post# 450321 , Reply# 43   7/18/2010 at 20:07 (5,001 days old) by aquarius1984 (Planet earth)        
I think buying appliances from the smaller one-off shops rat

aquarius1984's profile picture
Liam

If only that was truly the case. Half of these if not more dont give two hoots these days about what they sell or how they sell it.

Very few I have been in actually reccomend anything decent and often have the low end budget made models ready to force on you.

Even ask for a relatively simple to obtain spare and they will con you into buying a new machine or even refuse to check out unless the part is orderable on their computers with a special number lol.


Post# 450417 , Reply# 44   7/19/2010 at 01:35 (5,001 days old) by paulinroyton (B)        
Comet

Hi Guys.

This is the latest update on my repair. Firstly, it not a Bosch engineer coming to fix my machine, its a Comet engineer. I reported the fault on the 6th July 2010, and the machine is still out of action.

Comet told me it quite normal to wait up to 14 days to have a machine repaired.

I have engaged the Which Legal Team who are dealing with the problem. Which told me under the sales of good act of 1979, a customer has up to 6 years to deal with a problem.

Comet said they will come out on the 19th July to fix the machine. Which have told me if the machine is not repaired by this date, then I am in my rights to claim for a new machine.

Dealing with Comet has been dreadful.

Paul


Post# 450418 , Reply# 45   7/19/2010 at 01:47 (5,001 days old) by paulinroyton (B)        
Comet

Hi Guys

Another thing I forgot to mention. When the 2 Comet Engineers came to repair my machine, one sprayed it with wd40, and then pocked the door lock to see if he could get the machine working.

Then the other engineer said, wonder if that hoover door interlock would fit this machine. The other engineer said the Hoover door lock was to big.

What kind of engineers are Comet using, I was gob smacked, lol.


Post# 450422 , Reply# 46   7/19/2010 at 05:24 (5,001 days old) by FL1012 ()        
Rob

I really thought the smaller places would be better than that. Sod it then i'll just get everything off eBay!


Paul, well today is D-Day then! Hopefully you'll have a resolution by end of the day, but if not then i guess a new machine won't be a bad thing, particularly if they allow you to pick something different.

The whole bodge-it-up and do a runner approach of the engineers sounds very poor. I appreciate some parts might be used on several makes of machine, but the whole approach sounds rather 'fix it for now' rather than worrying about the long-term serviceability of the appliance.

Still, i dare say Which? won't take any prisoners with them!

Liam


Post# 450537 , Reply# 47   7/19/2010 at 16:48 (5,000 days old) by paulinroyton (B)        
Bosch

Hi Liam.

Well today at 9am 2 Comet Engineers came out to put the new door intelock on. It took them about 10 mins to fix the machine.

I can,t understand why 2 Comet Engineers came out for a small job. Comet now repair Bosch appliances which are purchased at all Comet stores.

Then this afternoon I received a phone call from Comet Head Office. I spoke to the Customer Service Officer in the Directors Office. He said if I have any more problems with the machine to phone him, and they would sort something out for me, ie, replacement machine.

I think the only reason why Comet wanted to help more is because I involved the Which Legal Team. Also, I did not know you have 6 years cover under the Sales Of Goods Act 1979.

Finger crossed the machine will be ok.

Paul


Post# 450675 , Reply# 48   7/20/2010 at 09:19 (5,000 days old) by FL1012 ()        
Result.....

Well least that seems like a fairly decent result, with the follow up phone call etc.

Just a shame people have to go as far as involving people like Which? just to get somewhere.

I also stand by my original comment that 2 weeks for a simple repair was far too long, but it would appear that we hold absolutely no parts for anything in the UK anymore, so i'm not THAT suprised!

Anyway lets hope it continues to work for abit longer before giving you anymore grief!

Liam.


Post# 450681 , Reply# 49   7/20/2010 at 10:28 (5,000 days old) by lavamat_jon (UK)        

"but it would appear that we hold absolutely no parts for anything in the UK anymore, so i'm not THAT suprised!"

Don't I know it ;-)

Jon


Post# 450699 , Reply# 50   7/20/2010 at 12:05 (4,999 days old) by paulinroyton (B)        
Bosch

Hi Liam & Jon.

The machine seems to be working ok now.

Which said when it comes to consumer care, Comet are the wost offenders.

Paul


Post# 450752 , Reply# 51   7/20/2010 at 18:50 (4,999 days old) by FL1012 ()        
Jon....

Haha! Im amazed you've faired as well as you have with the problem on your car - i'd have expected you to be without it for a good week!


Paul, i remember when my Parents had a run in with Comet back in the 90s, they even claimed our washing machine was 'too heavy' for their van! I did hope they'd improved since then though - Maybe not!

Liam


Post# 450845 , Reply# 52   7/21/2010 at 02:24 (4,999 days old) by paulinroyton (B)        
Washing Machines

Hi Liam.

The next washing machine I would buy would be Miele. My parents have got Miele appliances and her washer is now about 12 years old.

It has never broken down, there are only 2 in the household and always washing.

The build quality on Miele machines are fantastic. Its just a pity they are so expensive to buy, but worth it in the end.

I only hope Miele do not change and keep on making their machines in Germany.

I have a Miele vacuum cleaner and its performance is great, but very heavy.

Regards

Paul


Post# 450847 , Reply# 53   7/21/2010 at 02:39 (4,999 days old) by paulinroyton (B)        
Bosch

Liam.

Just been thinking if Robert Bosch was alive today and found out his machines are made in different countries I think he would be most upset.

I was reading up about Bosch washing machines on a website, ukwhitegoods, it did mention on there about the quality of Bosch machines today are not as good as years ago.

I was in Comet last week and was looking at Panasonic machines. They had a metal door hinge and metal door catch. They looked quite a nice looking machine, but don,t know much about them.

Noticed Beko had their new machine out, the 9kg model. Also this was better quality than my Bosch.

I think the expensive range of Bosch might be ok, but if I was spending about £600 on a washing machine, I would rather buy Miele.

I noticed Mike has got some really good machines, do like the look of the Gorenje machines. One model had 5 years parts & labour. I don,t know much about this company.

Regards

Paul



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