Thread Number: 29752
After-Care service
[Down to Last]

automaticwasher.org's exclusive eBay Watch:
scroll >>> for more items --- [As an eBay Partner, eBay may compensate automaticwasher.org if you make a purchase using any link to eBay on this page]
Post# 452281   7/27/2010 at 07:56 (4,994 days old) by hooverkeymatic (England)        

Hello all!

Has anyone here had any bad experiences with after-care services? Thankfully, i haven't.






Post# 452327 , Reply# 1   7/27/2010 at 13:04 (4,993 days old) by dj-gabriele ()        
Hopefully no.

But I wish I didn't have to call them as much as I did lately.
My Whirlpool washing machine (absolute crap!) broke 3 times under warranty (tub & bearings changed, motor changed, and tub & bearings and pressure tube and wiring and electronic timer)... all in all a 23 months machine had a complete rebuilding...


Post# 452502 , Reply# 2   7/28/2010 at 09:23 (4,993 days old) by paulinroyton (B)        
Comet Service

Hi Guys.

On the 6th July 2010 I phoned Comet to say my 6 month Bosch washer has broken down. On the 8th July 2 Comet engineers came out to repair my machine. One of the engineers sprayed wd40 into the door interlock, then poked it with a screwdriver. The engineers said it would need a new door interlock and would order one. One of the engineers wanted to put a Hoover door interlock, but the other engineer said it was to big.

On the 14th July the Comet engineers was suppose to fix the door interlock on my machine. On the 13 July I received a phone call from Comet saying they can not get hold of the part, and would phone me when it arrives. I said I was not happy with this as it is a first repair. The comet customer service said it is quite normal to wait 14 days for their enginers to repair any appliance.

I then engaged a Which Magazine Legal Team who told me what steps to take. Once Comet found out about Which Legal Team they said they would do their best to speed up the repair.

On the 19th July 2 Comet engineers came to repair my machine.

I received an email from Bosch saying they have a service aggrement with Comet, and Bosch do not repair any Bosch machines bought from Comet.

It is a good job I do not have a big family as I was so long without a machine, 6th July - 19th July.

Regards

Paul



Forum Index:       Other Forums:                      



Comes to the Rescue!

The Discuss-o-Mat has stopped, buzzer is sounding!!!
If you would like to reply to this thread please log-in...

Discuss-O-MAT Log-In



New Members
Click Here To Sign Up.



                     


automaticwasher.org home
Discuss-o-Mat Forums
Vintage Brochures, Service and Owners Manuals
Fun Vintage Washer Ephemera
See It Wash!
Video Downloads
Audio Downloads
Picture of the Day
Patent of the Day
Photos of our Collections
The Old Aberdeen Farm
Vintage Service Manuals
Vintage washer/dryer/dishwasher to sell?
Technical/service questions?
Looking for Parts?
Website related questions?
Digital Millennium Copyright Act Policy
Our Privacy Policy