Thread Number: 39912
alert samsung washer WF7704NA
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Post# 590975   4/20/2012 at 07:26 (4,359 days old) by bellaboy ()        

hello just informing we have had 5 incidents whit this washer in norway  the outer washtub topp cranks and the concrete block on topp becomes air borne . the washer can only be stopped by removing the circuit  do not atempt to turn it of or remove the plugg from the outlet  the concrete fly s of at 1400 rpm  so be alert an bee aware 

 

 





Post# 590988 , Reply# 1   4/20/2012 at 08:18 (4,359 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
Samsung

chestermikeuk's profile picture
Can you please confirm your source etc?? ie news, testing institute, manufacturer, retailer??

Regards, Mike


Post# 591023 , Reply# 2   4/20/2012 at 12:39 (4,359 days old) by bellaboy ()        
samsung alert

i have gotten 2 in to my work and i am stunned the 2 one i was called out for a service, but the shook was real. they bought some used miele in stead of . will post pic, and the repair man we have her has refused and has resign from samsung produkts. becours of all the problems with samsung machinery but washers are the worst our expert shop has sent back the eco bubbels do to too low temp and leaks in the bubbel works..

so for the people that has this machine dont leave it alone.


Post# 591153 , Reply# 3   4/21/2012 at 01:39 (4,359 days old) by washer111 ()        

Thanks for supplying us with this information!

Flying concrete certainly isn't an option in a washing machine - of any type! (Except ones being purposely destroyed by disgruntled owners!)


Post# 591469 , Reply# 4   4/22/2012 at 22:29 (4,357 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

Don't remove the plug...


That's strange. theoretically, if one removes the plug from the outlet the machine should simply reduce the speed gradually instead of and abrupt stop. and it certainly won't make any concrete block fly... maybe it can bang against the top of the machine, but not strong enough to fly...

Am I missing something?


Post# 591510 , Reply# 5   4/23/2012 at 01:36 (4,357 days old) by bellaboy ()        
washer

 the reason i wroth it is because u can get hurt  when removing the plug .the concrete will go true the top lid and i don't think it is any god to be hit with this so there for i mean that the safes thing is to take out the fuse until it has stopped 

 

ther has been some threads her about exploding candy and hoovers  ad this is locking a bit like it 


Post# 591568 , Reply# 6   4/23/2012 at 09:32 (4,356 days old) by aegokocarat (United Kingdom)        

this model of samsung washer isnt availible in the UK

Post# 591578 , Reply# 7   4/23/2012 at 10:43 (4,356 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

Seeing at this point of view it's understandable. Trying to reach the plug might be dangerous because one would probably have to bend over the machine to reach the plug...

Anyway, I don't know about Samsung but, the procedure at Electrolux was always crash test the machines (it means put a small explosive to make the drum explode during a high speed spin 20% faster than the top speed) and the machines are made to, under severe situations like that, destroy everything they have to destroy inside the cabinet, no matter if the machine won't survive but never explode causing damages to the laundry room or injuries. Most of the machines have an reinforced structure on the top and deformation zones on the bottom, so no matter in what direction the drum explodes, the impact will be always guided to the floor. The worst case scenario will be only a damaged floor right under the washer.

I don't trust the company anymore (actually, I'm angry enough to hate Electrolux). Their products aren't dependable as before and the internal politics has changed a lot and now they want profit and more profit, but at least, they don't save money on safety... yet!


Crash testing a machine isn't expensive and these structural changes won't increase the production cost because it's only a matter of design (some parts are made thinner and other parts are made thicker). It's patents were also voluntarily cancelled by Electrolux so any manufacturer can copy that. I just can't understand why big companies like Samsung simply don't use it.


Actually, if only one consumer decides to sue a company because of injuries caused by an exploding washing machine and wins (most likely to happen), the costs will be much higher than crash testing and designing safer machines.



Post# 591839 , Reply# 8   4/24/2012 at 15:20 (4,355 days old) by splittub (Europe)        

@thomasortega: Would you be willing to elaborate with regards to the "internal politics" that have changed at Electrolux?

I generally like Electrolux products myself, but with things like welded outer tubs now being used even in their high-end AEG washing machines, I'm wondering what they're doing and whether their products can be trusted anymore - if they're ultimately just cost cutting their way to irrelevance, sacrificing brand equity at the altar of short term profits.


Post# 591842 , Reply# 9   4/24/2012 at 15:47 (4,355 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

I won't get into details (because my lawyers are already working against Electrolux for personal reasons, like my image that was affectet after 16 years defending Electrolux do Brasil S.A. and recommending their products)

But in other words, you're absolutely right. I can say that inside Electrolux (the whole group, except professional division), the slogan is "Thinking of profit, F**K the consumers".


Post# 592361 , Reply# 10   4/26/2012 at 15:03 (4,353 days old) by splittub (Europe)        

@thomasortega - perhaps they're going back to the slogan "Nothing sucks like an Electrolux"? :P

Post# 592364 , Reply# 11   4/26/2012 at 15:20 (4,353 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

LOL

They're on their way...


Post# 594582 , Reply# 12   5/6/2012 at 14:02 (4,343 days old) by splittub (Europe)        

@thomasortega - since you seem to be familiar with Electrolux products, do you know why Electrolux are now using welded outer tubs on their front loader washing machines? Is it planned obsolescence, cost cutting, or both? I mean, from a manufacturing point of view, there cannot be *that* much money to save on welding the Carboran half shells together compared with joining them with screws? Or am I wrong?


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