Thread Number: 39991
LG 11KG update
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Post# 592108   4/25/2012 at 16:37 (4,354 days old) by dave886 (united kingdom)        

this machine is a absolute pile of ****, THIS MACHINE HAS GIVEN ME BALANCING CRAP, AND REFUSES TO SPIN ON A REGULAR BASES. people do not buy an LG 11kg please.




Post# 592146 , Reply# 1   4/25/2012 at 20:04 (4,354 days old) by mrb627 (Buford, GA)        
Sorry

mrb627's profile picture
that you are having such difficulties. I have been where you are. Fortunately, I was able to sell mine for a loss and replace them with something better.

Malcolm


Post# 592215 , Reply# 2   4/26/2012 at 00:48 (4,354 days old) by qualin (Canada)        

Good luck finding a replacement. If you can get it repaired under warranty, try that first.



Post# 592259 , Reply# 3   4/26/2012 at 06:10 (4,354 days old) by mrb627 (Buford, GA)        
Servicing

mrb627's profile picture
I am sure you can get yours serviced. My issue was different from yours. The wash tub bearings developed a squeak as the tub rotated (in less than 6 mo). A pretty minor squeak at first, but not to a dog's ear. Gradually, the squeak got louder and would come and go with conditions I could not determine. I contacted the store where I purchased the machine to schedule a service call. The service tech that came out said that LG would never cover the repair as warranty because the machine was still functioning. Even though the machine was well within the warranty period. I was told to call back when the machine stopped completing the cycle.

Imagine my confidence in the machines.

Not long after that, the dryer began to develop a rattle. Instead of trying for service again, I tore the machine down to the baseplate looking for the source of my troubles. I determined that the belt idler was bouncing around on the fulcrum mount causing the racket. It almost looked as if the idler arm was not the correct part for this dryer model. There was no spring washer or bushing missing based on the parts diagram. I was able to quiet the rattle somewhat by placing a rubber hose washer on the shaft of the mount before reassembly, but the noise never completely went away.

That is until I became fed up and sold them set on craigslist. Good riddance to bad rubbish, I say.

Malcolm


Post# 592264 , Reply# 4   4/26/2012 at 06:24 (4,354 days old) by logixx (Germany)        

logixx's profile picture
No wonder this thing is so sensitive. Just look at the tub size...

BTW: this YouTuber also has a video of the washer refusing to do the interim spin.


CLICK HERE TO GO TO logixx's LINK


Post# 592281 , Reply# 5   4/26/2012 at 07:35 (4,354 days old) by dj-gabriele ()        

I wouldn't ever buy LG, ever!
And figure that there are persons that want you to think this is a hi-end brand...


Post# 592285 , Reply# 6   4/26/2012 at 07:59 (4,354 days old) by chris74 ()        
@ logixx

At least, it is not too loud when NOT spinning *lol*...

Post# 592343 , Reply# 7   4/26/2012 at 13:09 (4,354 days old) by mrb627 (Buford, GA)        
WOW!

mrb627's profile picture
I don't see any room in the cabinet for that big tub to shift at all.

Poor thing.

Malcolm


Post# 592357 , Reply# 8   4/26/2012 at 14:22 (4,354 days old) by brummybear (Birmingham uk)        
Very fixable

brummybear's profile picture
I have the LG 11kg machine and it too drove me to distraction with the fussing of the spin cycle.

However its very fixable and LG know it. The controle bord on mine was changed for an updated controler and now only 1 in 30 fails to spin !

Contact LG I think they should do it for free.


Post# 592432 , Reply# 9   4/27/2012 at 00:17 (4,353 days old) by qualin (Canada)        

As much as I hate to say it, looking on the inside of the machine, it looks very cheaply made..

This machine uses LG's new suspension system.. Apparently, the tub can only move up and down, not side to side like a conventional machine. No wonder why they are so sensitive to being out of balance.

I think trying to wash 11 kg, which is 25 lbs in a machine that small is asking for a compromise which isn't acceptable.

American style machines (27") wash that much clothing and they actually have a cabinet large enough to fit a drum that big with a proper suspension system..

Malcolm, I always kind of wondered why you hated your LG's. :)


Post# 592467 , Reply# 10   4/27/2012 at 09:14 (4,353 days old) by logixx (Germany)        
wash 11 kg, which is 25 lb

logixx's profile picture
The new version of this washer has a claimed capacity of 12 kilos...

Post# 592469 , Reply# 11   4/27/2012 at 09:16 (4,353 days old) by logixx (Germany)        

logixx's profile picture
FWIW, my washer in my pic has a capaity of 11 kg.

Post# 592482 , Reply# 12   4/27/2012 at 10:14 (4,353 days old) by bertrum ()        
Huge drum capacity!

11kg and over is just too big drum for the chassis.

These are standard size 60cm machines, to cram a 11kg drum in is ridiculous. There must be just mili meters from the drum chassis.

They have to have the sensitive out of balance load pcb on the machine or it will just shake its self to pieces.

Sell the machine and get a Miele or ASKO, is my advice.

Good luck


Post# 592510 , Reply# 13   4/27/2012 at 12:55 (4,353 days old) by dave886 (united kingdom)        

thank guy for the comment and thoughts, this machine is driving me nuts its repaired more than once this year and i just want it to go, this machine should be pulled off the market completely its not fair how they fool people into buying this machine its worst than hotpoint

Post# 592511 , Reply# 14   4/27/2012 at 12:58 (4,353 days old) by dave886 (united kingdom)        

hopefully i will be able to get a Miele maybe then my problems will end

Post# 592528 , Reply# 15   4/27/2012 at 16:05 (4,352 days old) by nrones ()        
dave

but did you try to repair it just like brummybear adviced from experience?

Post# 592634 , Reply# 16   4/28/2012 at 10:53 (4,352 days old) by dave886 (united kingdom)        

its been repaired 3 times already

Post# 592637 , Reply# 17   4/28/2012 at 11:03 (4,352 days old) by dave886 (united kingdom)        

i just want a new washing machine which is not going to give me any hassle, im extremely busy man, that's why i wanted a big drum to get through my washing quickly and leave more time for me to do other things, i am hoping for a miele if the miele does not work for me then i do not know what will because no way i will get a hotpoint/indesit, hoover, whirlpool. wish me luck I'm going to do a load now i hope that ***** of a LG washing machine does a last spin :(

Post# 592689 , Reply# 18   4/28/2012 at 15:48 (4,352 days old) by nrones ()        
did it spin today?

Well, with all these needs, you are as clear as someone could be - Miele, If I was at you, with that money I would have bought Miele the first place :)

Post# 592788 , Reply# 19   4/29/2012 at 01:47 (4,351 days old) by FL1012 ()        
Small Reliable Machines....

That's obviously the reason the more reliable brands of washing machine don't go over 8 or 9kg for their drum capacities.

Zanussi & Miele have a maximum size of 8kg & AEG have 9kg - in that standard size cabinet there just isn't enough room for anything more. I don't really know why anyone needs more than 8 or 9kg anyway. Even 7kg would be fine in our family.

I always thought LG were ok, albeit with too many gimmicks for me to take them 100% seriously, but the way that drum/tub is crammed inside the cabinet is just daft & i would'nt have expected LG to release a machine with poor balance control software either, given their electronics expertise in other fields. Disappointing.

I wouldn't be overly fussed about a Miele either though. They're fine when they're working but there seems to be a few too many people unhappy with the charges from Miele if they go wrong. I'd rather spend £500 on a 7kg AEG with 5 year warranty & know that if it dies after the warranty ends, it's only cost me £100 per year & hasn't got such a huge drum that compromises it's proper functioning. Plus being an AEG/Zanussi/Electrolux, it's unlikely to be subject to the poor quality control of a Indesit/Hotpoint or (even more likely) Hoover-Candy, despite costing a similar amount to some of their machines.

Liam


Post# 592798 , Reply# 20   4/29/2012 at 05:32 (4,351 days old) by dave886 (united kingdom)        

its always best to take out extra cover to cover your back, but i don't under how the samsung 12kg does not have balancing problem

Post# 592802 , Reply# 21   4/29/2012 at 06:02 (4,351 days old) by dave886 (united kingdom)        

its always best to take out extra cover to cover your back, but i don't under how the samsung 12kg does not have the balancing problem and the drums are the same size

Post# 593039 , Reply# 22   4/30/2012 at 01:39 (4,350 days old) by qualin (Canada)        

Just to put it into perspective, the rated load capacity on my Huebsch is 8 kg.

This is a 27" machine, it has a 3.3 cu.ft tub.

Now, if a machine built for light commercial use is built this way, what sort of compromises are being made in those 11/12 kg machines?


Post# 593124 , Reply# 23   4/30/2012 at 13:12 (4,350 days old) by dave886 (united kingdom)        

i miss my old machine i am regretting this purchase, worst ever


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