Thread Number: 43226
Indesit on Watchdog again
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Post# 635747   11/1/2012 at 16:32 (4,165 days old) by AquaCycle (West Yorkshire, UK)        

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More exploding washing machines



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Post# 635754 , Reply# 1   11/1/2012 at 17:15 (4,165 days old) by SuperElectronic (London, UK)        

I couldn't help thinking there was some irony in the fact that two of the Indesit owners have replaced their exploding machines with Hoovers.

I wonder how the Indesit cases have made it to TV whereas the Candy cases didn't?

Both seem to have been caused by occasionally faulty drum welding.


Post# 635861 , Reply# 2   11/2/2012 at 05:22 (4,165 days old) by glenfieldmathk1 (Glenfield-Leicester-UK)        

There have been more reported cases of Candy in the UK than Indesit, so I wonder why they haven't shown Candy/Hoover. I think worldwide its about equal both Indesit and Candy.
One of the customers have replaced there machine with a Hoover, while the other replaced it with another Indesit.


Post# 636267 , Reply# 3   11/4/2012 at 01:49 (4,163 days old) by dj-gabriele ()        

I wonder how ALL the exploded Indesit washing machines have happened in the UK, none in the other countries where Indesit are sold, here in Italy none failed that way!

Anyway, even if there have been 10 cases, out of 3 millions of washing machines sold in the UK alone that isn't a big number. Plus they offered compensation for every damage, the rest is sensationalism.


Post# 636285 , Reply# 4   11/4/2012 at 05:20 (4,163 days old) by aquarius8000 ()        
Indesit

I did watch it and I was quite surprised that Hoover and Candy have not been on watchdog too. I happen to know someone with the digital machine (can't remember the model) so I will warn them. And I cannot believe Indesit refuse to recall the machines which will only put more lives at risk, say for instance a child was watching it. Oh well, I feel sorry for the people that have had exploded washers and hope the rest do something about it in a hurry! Chris.

Post# 636408 , Reply# 5   11/4/2012 at 11:28 (4,162 days old) by AquaCycle (West Yorkshire, UK)        

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I have e-mailed watchdog and sent in a list of news articles relating to the exploding Hoover/Candy machines, so we'll see if anything comes of it


Post# 636480 , Reply# 6   11/4/2012 at 13:22 (4,162 days old) by Rolls_rapide (.)        
"...here in Italy none failed that way!"

The answer to that is quite simple: machines for the Italian market spin only at 1200 rpm.

Machines for the British market can spin up to 1600rpm.

Indesit have probably used standard 1200rpm designs and not factored the greater forces generated by 1400 and 1600rpm machines into the design. Hence catastrophic failures.

Simples.


Post# 636548 , Reply# 7   11/4/2012 at 16:40 (4,162 days old) by ultimafan ()        
exactly...

In the UK where the weather is bad, there is a higher demand for fast spinning washing machines (1400-1600rpm), whereas other countries with better weather (for drying clothes outside on the line) sell 1000-1200rpm washing machines more (referring to washing machines on global sites).

UK Whitegoods have reported a lot about Indesit washing machines (see link)

They say that these incidents occur in washing machines produced before 2009, but what I'd like to know is how did they improve their machines so it wouldn't happen again? Did they revert back to screwed drums?


CLICK HERE TO GO TO ultimafan's LINK


Post# 636628 , Reply# 8   11/4/2012 at 22:37 (4,162 days old) by qualin (Canada)        

I love the sound effect the BBC uses to illustrate the explosion..

Kind of shocking what it did to that one mans counter though..


Post# 636656 , Reply# 9   11/5/2012 at 04:38 (4,162 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
Indesit

chestermikeuk's profile picture
"I`d love to know what mainwash programme she was using to get to the fast spin 20 mins after loading??"

You can understand the inertia and G force produced by a large spinning load can affect the thin metal spinning baskets that produces these explosions....

Its not new, in the 70`s & 80`s when all the country was on strike and steel was in short supply there where similar faults then with drums exploding due to thinner inferior steel being used - the one benefit then was that the outer drum was enamel coated thick steel which contained the explosions and torn drums...

These outer plastic drums on cheaper machines are so cheap and thin it doesnt take much to break them...

Its about time manufacturers started cutting down on the mega range of appliances produced and start making few models of better quality!!


Post# 636729 , Reply# 10   11/5/2012 at 12:14 (4,161 days old) by dj-gabriele ()        
"I`d love to know what mainwash programme she was using

As I told, most of it is sensationalism, coupled with improper use!
I'm by no means justifying Indesit but you should bear in mind that the UK is the biggest market for them, even bigger than Italy, around 33% of all white gods sold there come from one of the Indesit brands!
So 10 faults in millions of machines isn't something I'd really care about except a per-accident compensation!
One should think about the exploded Mieles on the other hand... compared to their market share it's a 1000 fold increase in unreliability! :O


Post# 676785 , Reply# 11   5/2/2013 at 10:04 (3,984 days old) by HotpointFan (United Kingdom)        
And still...

hotpointfan's profile picture
Watching the 1st episode of Watchdog last night in the 'next week' clip at the end Indesit will be making another appearance, highlighting more of their washers (and Hotpoint's) which have blown up. Hope to see it next week.

Post# 676886 , Reply# 12   5/2/2013 at 18:49 (3,983 days old) by optima (Cumbria England)        
Indesit Company

optima's profile picture
Should be worth a look next week, enjoyed this weeks programme especially on the printer inks.

Post# 677215 , Reply# 13   5/4/2013 at 13:35 (3,981 days old) by mrx ()        
It's their biggest market because of Hotpoint

The reason the UK (and probably Ireland) are big markets for the Indesit Group is quite simple - they purchased Hotpoint and that company had an excellent reputation built up over the decades in this part of the world.

It's the same with Candy, the only reason they sell very well is because of the legacy of the Hoover brand.




This post was last edited 05/04/2013 at 17:10
Post# 678142 , Reply# 14   5/8/2013 at 10:49 (3,978 days old) by AquaCycle (West Yorkshire, UK)        
It's the same with Candy

aquacycle's profile picture
I think Hotpoint and Indesit FAR outsell Hoover and Candy. It seems these days, every other house has a Hotpoint or Indesit in it.

Go onto a house selling website, such as Rightmove or Zoopla, and have a nosey at the kitchen pics. It's incredible just how many Hotpoint's and Indesit that are out there.


Post# 678189 , Reply# 15   5/8/2013 at 17:10 (3,977 days old) by electron1100 (England)        
BBC Watchdog Indesit Hotpoint

electron1100's profile picture
I definitely want one now, according to Watchdog they are smashing machines ;-) its good to see they haven't killed anyone yet like errr Beko oh it just gets better and better.

Post# 678199 , Reply# 16   5/8/2013 at 18:01 (3,977 days old) by nrones ()        
Agreed with AquaCycle

Indesit is faaar more sold than Candy/Hoover in the UK, a Huge difference in sales numbers between them.

Honestly, I also wondered why didn't BBC mention Candy/Hoover, but now after seing this 2nd report it all became clear to me:
Indesit is few times more sold than Candy in the UK - therefore much bigger audience that is important for TV, right?
I haven't heared that any Candy physically injured anyone (especially kids) - which is also important to people to hear - a viewing point
and finally, Candy said no machine produced after September 2009 will explode and they didn't (dynamics were launched in 2010, new cabinets were launched in 2011 so we could deffinately reckognize if one made later exploded), while indesit got a bunch of newer models, some of them widely on sale currently...

Now look how Watchdog is focusing on exact MODELS...they're acting like other machines (different model numbers) don't have those identical drums, therefore Candy has one more "illusion": since exploding models of Candy (Hoover VisionHD's, Candy GO482/GO682/GO1682etc) are mostly discontinued and replaced with their Dynamic/Evo Sisters, so they can't find them on sales being "secure" they won't get wider. Even more, they don't either look the same on the outside - another important part of unprofessional looking at product.

Although probably no one even noticed, Candy changed the pattern of it's drums (if you want I have pictures of both "old" and "new" (after explosions) Shiatsu drum, and I can show exactly where the differences are if anyone's interested).

And another interesting point - did you notice that most of the "replacement machines" in kitchens are actually Hoovers?

I honestly feel a little disappointed, because before, German trading standards did tests on Candy explosions, and claimed that they can't injure people, and I really beileved that... it was obviously piece of s#iT.

Dex


Post# 678208 , Reply# 17   5/8/2013 at 18:27 (3,977 days old) by optima (Cumbria England)        
Indesit Company

optima's profile picture
Dejan that was the first thing i noticed @ the start of the programme was that replacement was a Hoover Dynamic just like when Watchdog did the first report last time & also the dates don't add up because towards the end of the programme they mentioned the model numbers that are effected & 2 of them are very recent models

Post# 678217 , Reply# 18   5/8/2013 at 19:44 (3,977 days old) by FL1012 ()        
Interesting watch....

It was an interesting watch. My Parents saw it and having always thought I was just being dramatic when I'd mentioned it to them in the past, were actually shocked at the damage it can cause. My Dad fits kitchens and knows how tough some worktops can be, so the way the machines had smashed through not only their own cabinet but then peoples' kitchen surfaces as well was quite an eye opener.

One of the machines pictured on tonights show looked just the same as a Hotpoint Aquarius+ WDF749 that I had in a flat I rented a few months back. It was fitted new in August last year. I know it's one of Hotpoint's older models, but it was still on sale fairly recently I believe, as were the Indesit IWC and IWD models listed. I agree that attention should be brought to Hoover & Candy, but if there is one thing in their defence it is that the current range does seem exempt from this defect, which is obviously not the case with some current/recent Indesit/Hotpoint models.

From looking at the list on the link below from Watchdog, I think the model which looked like my washer dryer must be the WMF 760P. Given the parts sharing across model ranges, I feel pretty safe saying the list on the Watchdog list is only the tip of the iceberg. Mind you, with recent fires in dryers from Beko, fridge freezers from Beko and dishwashers from Bosch, I do wonder how far this will be allowed to go before something really gets done.

Liam


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Post# 678228 , Reply# 19   5/8/2013 at 20:37 (3,977 days old) by optima (Cumbria England)        
Indesit Company

optima's profile picture
I have seen that terrible cheap & nasty metal support that Indesit Company are fixing to the top of their machines for a quick fix. It's time the classic Hotpoint brand was brought back to be made in the UK.

Post# 678272 , Reply# 20   5/9/2013 at 04:45 (3,977 days old) by ozzie908 (Lincoln UK)        
Costs prevent this.....

ozzie908's profile picture
It's time the classic Hotpoint brand was brought back to be made in the UK.

Will this ever happen due to the cost of setting it all up it would be good if it did and it would be great for providing jobs etc but would people in the UK stump up the extra cost of the machines somehow I doubt it and lets be honest the one thing that has brought about this catastrophic turn of events is penny pinching and cutting back on materials used in production just so us the customer can buy the cheapest on the market. OK so not us who know better but the average washer user on the street...:o)

Austin


Post# 678273 , Reply# 21   5/9/2013 at 04:56 (3,977 days old) by glenfieldmathk1 (Glenfield-Leicester-UK)        

@ Optima
Unless a recall happens, Indesit company will continue to own Hotpoint, and it won't be a UK brand ever again.
However should a recall happen, which it wont, the amount of machines that are affected, could lead to Indesit going bankrupt, as they wouldn't be able to afford forking out all the cash to either repair or replace. It would be the only way either Indesit company is purchased. Even if a purchase happens, it would probably be to another Italian company anyway, who probably wouldn't be able to afford UK build again.
The only way I feel is if BSH purchased them, that we may get washers in the future back from the UK. (If I remember right BSH were interested in Hotpoint before Indesit got them? plus a hand full of dishwashers were made in GB by BSH).
The plastic protector doesn't really do anything. In fact, all it does is stop the concrete block flying through the machine lid. The explosion is still going to happen with that there.
I am interested to know, are the new ones currently on sale got that plastic/metal thing just under the lid? If you ask me, they could still explode if that's on there?

@nrones
Yes here in the UK Hotpoint/Indesit far outsell Hoover/Candy therefore they are bound to show the Indesit Company on a programme, which is shown at prime time slot of 8pm on the UK's Leading channel BBC1 (programmed to no 1 on most people TV's).
It could also be that Candy have fixed the fault as you said, with drum changes.
Indesit have tried to fix the fault by covering over the weld with a paddle (however as you saw in the show, the paddle falls off as the drum splits anyway).
There are no WMF760 (the model shown at the end of the watchdog story) still on sale today, they left the market about 2 years ago. They were probably in production in 2009, as shown on Watchdog, though they were possibly purchased in 2011, which people won't realize. i just wonder if the current models, have a new drum, which I doubt as they look the same.

I just feel a recall is needed from Indesit, after two injuries shown on Watchdog, how many have actually happened that haven't been reported?

Also hotpoint Service website isn't help full.

Finally why haven't watchdog purchased a Hotpoint/Indesit and put it to test? They are only going on peoples reports, but they do have test labs at Watchdog, maybe they could put the machine to test on various spin cycles, and record what happens?


Post# 678319 , Reply# 22   5/9/2013 at 07:32 (3,977 days old) by electron1100 (England)        
Add Samsung To the List

electron1100's profile picture
I see that Samsung are to recall toploading machines in Australia due to them catching on fire must be connected with Beko :-)

so the list of modern lethal appliances grows..........amazing just amazing


Post# 678325 , Reply# 23   5/9/2013 at 07:55 (3,977 days old) by aeg03 (London, UK)        

I remember we purchased an Indesit IWD5123 from John Lewis in Oct 2011. I never liked it. The drum paddles were loosely fitted and the machine would vibrate so much every time it spins and the flimsy detergent drawer would keep popping out (video link below) the machine was stable but would still shake until I out cushions on the side and top. It stopped shaking and moving as much. I felt it wasn't made too well. A friend of mine has a 5 year old Indesit and its never let her down. Shakes and has loose fitting paddles but it goes on and on. It only spins upto 1100rpm.

Never encountered vibration on any Zanussi machine I've had. The Zanussi Jetsystem 1200rpm I purchased in Sept 2012 does spin very unbalanced sometimes but it never shakes and is nice and stable. Our previous AEG was a heavy machine and would bang sometimes but again never shook.

Apart from the issue highlighted it seems Indesits are very reliable machines though.


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Post# 678338 , Reply# 24   5/9/2013 at 08:57 (3,977 days old) by AquaCycle (West Yorkshire, UK)        

aquacycle's profile picture
"but it never shakes and is nice and stable"

That's because it has an induction motor.


"Apart from the issue highlighted it seems Indesits are very reliable machines though"

What!? That's like saying "apart from the fact that he killed thousands of people, Hitler was a nice bloke!". Constant reports of exloding drums, bearing failures, PCB failures, brush replacements and repairs due to poor construction such as dials and detergent drawers coming loose ALL on machines that are under 5 years old. Sorry, but there are no excuses for it.


Post# 678341 , Reply# 25   5/9/2013 at 09:34 (3,977 days old) by AquaCycle (West Yorkshire, UK)        

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For those interested, here is the info from last nights clip regarding Indesit and Hotpoint machines exploding

CLICK HERE TO GO TO AquaCycle's LINK


Post# 678355 , Reply# 26   5/9/2013 at 11:29 (3,976 days old) by aegokocarat (United Kingdom)        

Im rather worried now, I have an indesit IWDC6125 washer dryer and I admit that I do sometimes leave it to do its job, now Im worried to leave it as I dont want to come back to find bits of my washing, metal, plastic,glass,ect scattared around the wash house. It is rather odd as it doesnt seem to have a drum seam, but still I wont feel comfortable anymore using it until I know its safe.
Tom


Post# 678364 , Reply# 27   5/9/2013 at 12:36 (3,976 days old) by aeg03 (London, UK)        

Aquacycle.

No my Zanussi does not have an induction motor in it so please get your facts right first on that one.

It's not acceptable that Indesits explode no. But no one has been killed yet (so not sure what Hitler has got to do with it!!) The law should be tougher on issues like this.. If they are not then Indesit company will be able to get away with it. Just like years ago when they had machines that could open on full spin cycle.

I was referring to the fact that I know quite a few people with Indesits that they purchased in 2008 and those machines are still going strong with no problems whatsoever!


Post# 678381 , Reply# 28   5/9/2013 at 13:36 (3,976 days old) by lavamat_jon (UK)        

Interestingly, the so called "problem" models are the Polish made smaller capacity ones, not the larger capacity models that are made in Italy.  Wonder if there is correlation between different factories etc...

 

Any bad press is a shame really, the 4 Hotpoints I've used from their latest range with the round doors have been solidly built and performed superbly.

 

Jon


Post# 678391 , Reply# 29   5/9/2013 at 14:06 (3,976 days old) by HotpointFan (United Kingdom)        
Tom

hotpointfan's profile picture
The drum seam may be under one of the paddles, it is the same with my great-gran's Hotpoint WDF740.

Post# 678556 , Reply# 30   5/10/2013 at 12:45 (3,975 days old) by aegokocarat (United Kingdom)        

@Hotpointfan: Nope, mine doesnt have any seam, Ive even looked around the paddles and there is no seam. So mine may be press formed.


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