Thread Number: 44070
Miele Vibration FAIL
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Post# 647761   12/19/2012 at 19:45 (4,137 days old) by mrb627 (Buford, GA)        

mrb627's profile picture
I have been having an increasing level of difficulty with my Touchtronic pair over the past several weeks. Tonight, I was called to the laundry room by a violent banging. Imagine my horror to see my Miele set moving away from the wall together. That's right. Both the washer and dryer were shifting from their installed position to the center of the laundry room. Since the stands are mounted together they moved as a single unit. The washer was spinning so off kilter that it was moving the weight of the dryer with it.

So, I went into my file and pulled the pedestal installation instructions and began to decipher the cryptic message contained within. As suspected, the pedestals were not installed according to the manufacturer's instructions by the authorized installed, which carried a 200+ charge. They failed to install locking nuts on the feet underneath the drawer, so they are free to shift out of adjustment at will. Also failed to install locking nuts between the stand and the base of the washer/dryer which will allow vibration of the machine in top of the stand.

I guess I will have to reverse their installation and set it right. I need to figure out how to reinstall the shipping braces in the back of the washer before I can proceed.

Malcolm





Post# 647765 , Reply# 1   12/19/2012 at 19:51 (4,137 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
So is it only an issue of the incorrectly installed bases, the washing machine spinning of balance or both?

Post# 647767 , Reply# 2   12/19/2012 at 19:54 (4,137 days old) by mrb627 (Buford, GA)        
Hopefully

mrb627's profile picture
It is only the bases being improperly installed. Won't know for sure until I tear into them.

Malcolm


Post# 647781 , Reply# 3   12/19/2012 at 22:00 (4,137 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Didn't notice anything was amiss until now? I'd contact whoever did the install service and have a note made upon your account. If the banging caused some sort of internal damage or something it would be good to have a record in case MieleUSA pulls a fast one later on.

Post# 647785 , Reply# 4   12/19/2012 at 22:18 (4,137 days old) by mrb627 (Buford, GA)        
Well

mrb627's profile picture
I think at this point, if I cannot get these working to my satisfaction, I will put the Speed Queens back in place and sell these on Craigslist.

Malcolm



Post# 647789 , Reply# 5   12/19/2012 at 23:02 (4,137 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Mais pourquoi?

launderess's profile picture
If the only problem is the poor installation on the bases that can be corrected. Lord knows you aren't the first nor surely the last owner of a new Miele W&d set to suffer a poor set up job.

Post# 647810 , Reply# 6   12/20/2012 at 00:52 (4,137 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Case In Point

launderess's profile picture
Post# 647812 , Reply# 7   12/20/2012 at 02:19 (4,137 days old) by MikeKLondon (London)        
Moving Miele's

Hi Malcolm
I'm sure its just the set up I've never seen a Miele move if its set up correctly. Apart for one set i put in a care home on the 3rd floor and this was down to the floor construction not the set up of the washer. If you have a solid floor and the base is set up with locking nuts it will never move even on the most unbalanced load, if the load is that bad that it would cause a problem the machine would not spin or only spin at a lower speed.


Post# 647819 , Reply# 8   12/20/2012 at 04:34 (4,137 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
I'd have thought since Miele is so persnickety about having no one but their own service people touch their washers that there wouldn't be so many problems with installations. Launderess's link made for interesting reading from quite a number of people who were suffering from bad installs.

Miele's halo has been getting a little tarnished lately.


Post# 647849 , Reply# 9   12/20/2012 at 08:44 (4,137 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Miele Service

launderess's profile picture
Yes, they have "factory trained" service and installation personnel. Locally in NYC there are two such services at the moment. One is a nice lad who used to work for Miele as a tech but left several years ago to start out on his own. The other is a service called "Mr. Appliance" or some such.

Being as all this may apparently in some areas of the country installations were being handled so badly out of house, Miele severed connections. IIRC California, AZ and a few other states Miele handles all installation and perhaps service in house.



Post# 647871 , Reply# 10   12/20/2012 at 10:16 (4,137 days old) by mrb627 (Buford, GA)        
Third Party

mrb627's profile picture

These installers were third party individuals.  Not factory trained.

 

Malcolm


Post# 647879 , Reply# 11   12/20/2012 at 11:31 (4,137 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Malcolm-- Does that mean the installers had been to their third party before they made it to your house, LOL?

It's too bad Miele didn't get a better foothold in the US. I thought their market share would improve when they introduced the extra-large capacity laundry pair that ran on 120v. And didn't that roll-out happen right around the time the economy collapsed a few years back? That couldn't have helped them, seeing as they're at the top of the price point.



Post# 647891 , Reply# 12   12/20/2012 at 11:53 (4,137 days old) by RevvinKevin (Tinseltown - Shakey Town - La-La Land)        
I need to figure out how to reinstall the shipping braces...

revvinkevin's profile picture

 

 

Malcolm, are you talking about reinstalling the shipping braces to move the washer from one pedestal to the other?   Or to move it off the pedestal and back on again?    They are to prevent damage while bouncing around in the back of a truck as it's moved across town or across the country.   Simply moving the machine around in your laundry room, or on and off the pedestals it's not necessary to install them.   The machine is not that fragile.   If it were, it would have self destructed as it was dancing around in your laundry room.

 

Kevin


Post# 647898 , Reply# 13   12/20/2012 at 12:11 (4,137 days old) by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
The other is a service called "Mr. Appliance" or some such.
Fellow & his wife live next to my parents ran a Mr. Appliance franchise and Western Auto store for some years but it closed several years ago.  The building still sits for sale, it had been a Western Auto far back as I can remember to the 1960s and had changed ownership three times that I recall.


Post# 647934 , Reply# 14   12/20/2012 at 14:32 (4,136 days old) by mrb627 (Buford, GA)        
Shipping Braces

mrb627's profile picture

The instructions are pretty specific.  Re-install the struts if the pedestals are to be separated for the machine.  Machine must be placed on its right side only, bolts that replaced the feet on the machine should be screwed no more that 15mm into the base of the machine.  Sounds like brain surgery...

 

Malcolm

 


Post# 647956 , Reply# 15   12/20/2012 at 16:32 (4,136 days old) by RevvinKevin (Tinseltown - Shakey Town - La-La Land)        
Shipping braces

revvinkevin's profile picture

 

 

Ooooh, OK.   The pedestals are bolded to the machines.   If you have to lay the washer on it's side to seperate the pedestal, reinstalling the shipping braces does make perfect sense.   I didn't realize they were bolted together.   A friend has a Kenmore Elite FL and it's just sitting on top of the pedestal.


Kevin  


Post# 647988 , Reply# 16   12/20/2012 at 19:20 (4,136 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
To Be Fair

launderess's profile picture
Unless the Miele W and or dryer is giving other issues it is not fair to blame the machines for poor installation. Again it happens. Far too often in many cases but it happens.

If you either do not wish to do the work I'd contact Miele and have them send their own techs to see what the imbalance/poor installation issues are about. These are new machines and under warranty no?


Post# 647992 , Reply# 17   12/20/2012 at 19:39 (4,136 days old) by mrb627 (Buford, GA)        
Warranty

mrb627's profile picture
I'm afraid scheduling an appointment and taking a day off from work would just further aggravate the situation. I understand that most the fault lies with the installation, but I fully expected the Miele machines to detect excess off balance and stop the spin.

How can we sit by and point at the LG spin issues when this happens on a presumably far better machine.

Malcolm


Post# 647994 , Reply# 18   12/20/2012 at 19:41 (4,136 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        
Miele's Halo Getting Tarnished

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I am now waiting on the third dispensor drawer for my machine. In February it will be one year that I own Miele. The machine was replaced in July due to a Bad Tub Bearing. The New Machine had problems with the soap drawer from the get go and the Old Machine had gone through 2 of them. The New machine had the drawer replaced twice. The other day I pulled out the drawer and the whole thing just fell apart in my hand.
Called Miele and had them pull up the file on my Machine.
In conversation I had mentioned that they are not making the 4842 anymore. And told the rep. I understand why. I told him how disgusted I was with the machine, no wonder they stopped building that model. He told me that they weren't selling as well. So I told him that if one more thing happens to that machine, I would take Miele to Court and demand my money back. He went on to say that there is nothing wrong with my machine. I then asked him what he was smoking and how could he know what was wrong with my machine if he's in New Jersey. Last night, I put a load in the machine and went to bed.
This morning I woke up and there was the machine Beeping Away, Door Locked, not running and saying to select a cycle.
I have contacted my Attorney and we'll see what will happen. And I have to say my last few conversations with Miele, the reps on the line were a little "snippy".


Post# 647998 , Reply# 19   12/20/2012 at 19:48 (4,136 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Miele 48XX Series Detergent Dispenser Problems

launderess's profile picture
Are well known, well at least by Moi who looks up such things. IIRC there were are complaints about for the 4802 at least that the drawer would pop open during operation spewing water all over the place.

Well that does make up one's mind, won't be ordering the 4842 demo/clearence model even at a reduced price. I mean if it were $400 or less one might reconsider! *LOL*


Post# 648001 , Reply# 20   12/20/2012 at 20:03 (4,136 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        
"Won't be ordering the 4842"

toploader55's profile picture
Oh Good Lord...

I thought too the Price of the Machine would buy the "Famous Engineering and Longevity".

I have not had a Good Experience with Miele. I really thought I bought the best.

Now, to get the Unimatic running again.


Post# 648012 , Reply# 21   12/20/2012 at 20:23 (4,136 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Personally

launderess's profile picture
One finds it is always best to stick to what you know.

The 48XX series was Miele's first foray into uber-sized domestic laundry appliances for the North American market. Mind you they have been building the "Little Giant" and similar washers for commercial use for ages with apparently no problems. How or why the ball dropped on this we shall probably never know.

My dear father would always say never to purchase the first model year of anything. There are always kinks/bugs that need to be worked out and thus subsequent versions/updates have such things corrected.

With the problems Miele seems to be having with the 48XX series they never were going to reach sale numbers to justify. What is interesting is that Bosch also pulled the plug on their uber sized units as well. Just what aren't the Germans getting about the USA market?


Post# 648075 , Reply# 22   12/21/2012 at 04:22 (4,136 days old) by MIkeKLondon (London)        
Floor Type

HI Malcolm

What type of floor are your machines on solid or suspended, if the later they may need extra strengthening due the weight of a Miele. I had one `Miele in a bathroom a few years ago and the builders had to put in KOGINGS (I think that’s how its spelt) basically some form of cross support and then lay a cement pad to install the machine on. I’m sure someone here in construction can explain much better then I can. If they are on a solid floor it is simply down to the installation. My current Miele’s are installed side-by-side and have never moved





Post# 648169 , Reply# 23   12/21/2012 at 16:28 (4,135 days old) by turboace (Wilmington, NC)        

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I guess I'm lucky I've not had a problem with my 4842. I do notice it has a little more tolerance for not perfectly balanced loads, it does not take nearly as long to re-distribute the loads as I remember my LG set used to. No problems with the dispenser drawer either. A couple times it vibrated open and leaked a little water, but since I have re-leveled and it has not happened again. I also called them to please note it had happened and they had me remove the little yellow emergency door opening tool from the drawer, since then, it has never done it again. I just taped the tool to the side in case I ever need it. Going on three years now, hopefully will last a good long time.

Post# 648217 , Reply# 24   12/21/2012 at 22:27 (4,135 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)        
Hi Mike

toploader55's profile picture
What a Handsome Set of Mieles you have.

Great Looking Machines. Eddie


Post# 648222 , Reply# 25   12/21/2012 at 22:43 (4,135 days old) by sudsmaster (SF Bay Area, California)        

sudsmaster's profile picture
I have transported Miele 1065's and a 1918 in the back of my pickup truck and ferried them for up to 50 miles, without any problems. No shipping braces, not even pillows stuffed into the drum.

I have read that in lieu of the shipping braces one can stuff the drum full of pillows, so that the door is hard to close, and that would cushion any jostling of the inner works during transit.

However I never laid the machines on their right side, although on the appliance dolly they may have become horizontal on their backs for a brief time during loading/unloading into the truck.

One Miele I bought used (w1065), the owner said that Miele had already replaced the suspension shocks. Wouldn't you know, that's the one that tends to vibrate a bit. The others are rock solid. All are on on a concrete floor. The one that vibrates a bit might not be leveled as well as it could be.


Post# 648419 , Reply# 26   12/22/2012 at 16:43 (4,134 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
IIRC Every Miele Series Since the 19XX

launderess's profile picture
Have incorporated various and or improved upon out of balance controls. However IIRC Miele washers will do various things to lessen the impact and or results of imbalanced loads they *will* spin none the less. This in contrast to washers offered by other brands that will take ages to balance and or simply not spin at all if they cannot reach certain set parameters.

Post# 648428 , Reply# 27   12/22/2012 at 17:33 (4,134 days old) by vsc (Chicago)        
W3033 Results

I can say over the past month of using a new W3033 the machine has never done anything close to what was described in this thread. Even with very unbalanced loads (e.g. a heavy cotton coat), the only result was poor extraction due time wasted trying to find balance prior to giving up and finishing with limited speed. No banging even without obsessing about leveling the machine. It almost seems like Malcolm's W3033 balance sensor is not functioning properly or there is an issue in the machine's suspension.

That said if you crossed out Miele and substituted Speed Queen in this thread you would have exactly my experience with the Imperial washer. Defective or not, I no longer have the Speed Queen for a different reason. The Miele kock on wood is working out.


Post# 648470 , Reply# 28   12/22/2012 at 20:55 (4,134 days old) by logixx (Germany)        
Good and Bad

logixx's profile picture
Yes, as Laundress said, a Miele will spin whenever it can. However, several people, even on the German forum, have reported water- or sudslocks due to Miele's fierce spin cycle that just goes for it. This is an overflowing Miele that stops spinning too late when sudslocking with a microfiber sheet:

CLICK HERE TO GO TO logixx's LINK


Post# 648473 , Reply# 29   12/22/2012 at 21:37 (4,134 days old) by vsc (Chicago)        
Interesting as the 3033 has a diverter

The W3033 has a scheme which diverts excess suds back into the "suds container". I have to admit that I have accidentally tested this feature a few times, including today.

But thanks to Launderess's comments in another thread I was able to strip the residual detergent that to a prior eco top loader really never flushed out.


Post# 648480 , Reply# 30   12/22/2012 at 22:21 (4,134 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
And If You Complain About Suds locking

launderess's profile picture
Miele USA will call it an "user error" because customer didn't use Persil or Miele Care detergents! *LOL*

Post# 648533 , Reply# 31   12/23/2012 at 07:48 (4,134 days old) by mrb627 (Buford, GA)        
Flooring

mrb627's profile picture
My machines are installed on a concrete slab. I am hoping the fault lies with the pedestal installation. Won't be able to delve into it until after the holidays.

Malcolm


Post# 648535 , Reply# 32   12/23/2012 at 08:10 (4,134 days old) by Hoover1100 (U.K.)        
Personally

I would ditch the pedestals, they serve no real purpose other than to raise the machine's centre of gravity, increasing the chances of vibration and a walking machine.

Is it really that much of an effort to bend a couple more inches to load and unload the machine?

Matt


Post# 648542 , Reply# 33   12/23/2012 at 09:04 (4,134 days old) by vsc (Chicago)        
Just a thought...

I noticed on my W3033 the pneumatic hose for the out of balance sensor was laying on the right front spring. While Miele had wrapped foam tape around the hose to prevent it from getting pinched in the spring, I repositioned the hose so it wouldn't be in contact with a moving part.


Post# 648570 , Reply# 34   12/23/2012 at 12:16 (4,134 days old) by mrb627 (Buford, GA)        
Pedestals

mrb627's profile picture
Well, they are storage drawers. And they do mount together which should increase the stability of the pair as a unit. Not to mention that Miele charges quite a price for them. If they aren't that great, then Miele should discontinue them as they have done with other things in the past.


Malcolm


Post# 648603 , Reply# 35   12/23/2012 at 13:54 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
@Hoover1100

launderess's profile picture
Pedestals, storage drawers or whatever you want to call them are a big sale for Americans with front loaders. Not only do they provide storage space but more importantly the things help overcome some of the main problems consumers here have with front loaders; having to bend down to load/unload.

Mind you American housewives and others have had to stoop for ages to load laundry into dryers, but for some reason doing the same from a washing machine bothers allot of people. The whole idea is to mimic what is found in laundromats where washers are on raised concrete pedestals.



Post# 648614 , Reply# 36   12/23/2012 at 14:55 (4,133 days old) by Hoover1100 (U.K.)        
Pedestals

I understand why they are sold, but quite frankly, they only serve to attempt to resolve an issue that doesn't really exist in the first place (heaven forbid someone would have to exert effort to put clothes in a washing machine!).

If the pedestals were bolted to the floor it wouldn't cause any increased vibration because it would in effect be a continuation of the floor. When it is attached to the machine it extends the base of the machine and raises the centre of gravity of the machine, increasing the risk of vibration.

I'm sure when installed correctly they would cause too much issue, but it's no wonder the american consumer has this idea that front loaders cause a lot of vibration, not standing them on stools would probably alleviate a lot of this!

Matt


Post# 648616 , Reply# 37   12/23/2012 at 15:08 (4,133 days old) by mrb627 (Buford, GA)        
Pedestal

mrb627's profile picture
I suspect that pedestals would be more popular in other parts of the planet if they didn't put them under a counter in the kitchen. Which for some reason Americans find unsanitary.

Whether the machine is on a pedestal or directly on the floor, I would expect the electronics, years of research, and drive towards perfection would prevent the machine from traveling across the floor.

Malcolm


Post# 648618 , Reply# 38   12/23/2012 at 15:37 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        

launderess's profile picture
Have laundry/housekeeping manuals going back years that advised doing laundry in the kitchen as being "unsanitary", but housewives or whomever doing the task had few options then. One needed to be near a source of hot water and that most often meant the range or fires in kitchens.

Grander homes of course could afford wash houses and or separate areas for laundry, if they didn't send the stuff out all together.

Oh and it wasn't just the washing either that made kitchens foul. In poor weather when laundry had to be hung indoors in many homes the only place was the kitchen (again because it was warm from the range). This could mean a family sitting for it's meals below dripping wash in a damp/humid kitchen. Not to mention if one wasn't careful the washing smelled of whatever foods were prepared. Wash day certainly was not a time for kippers!



Post# 648619 , Reply# 39   12/23/2012 at 15:43 (4,133 days old) by sudsmaster (SF Bay Area, California)        

sudsmaster's profile picture
I find a small chair on wheels by the Miele aids immeasurably in helping to load and unload the washer. I use a small (clean) hamper to transfer the damp laundry from the Miele(s) in the workshop to the Neptune dryer in the main house.

However I don't think it's a simple matter of being equivalent to loading and unloading a dryer.

For these reasons:

1) With a traditional top loader, one can simply invert the laundry hamper over the washer tub, letting the clothes fall in by gravity. This has the added benefit of allowing one to minimize contact with dirty laundry.

2) When transferring the laundry from the traditional top loader to a front loading dryer, again, gravity makes the chore easier. Once the clean, damp laundry is pulled from the top loader, it can simply be tossed from that height into the dryer.

3) With a front loading washer, one must extract the laundry from the horizontal tub. More often than not, the laundry will fall to the floor during the transfer from the washer to the dryer. If the floor is squeaky clean, no problem.

4) The front loader washer to dryer transition can be eased not only by using a small chair, but also by using a small hamper to catch the laundry as it falls out of the washer, and then hoisting the hamper to let gravity assist its transfer to the dryer, without anything hitting the floor.

5) Most front loader washers do tend to spin faster than a traditional top loader. This means that the wash may be more difficult to extract from the front loader washer than it is from a top loader. More modern top loaders spin faster so this may no longer be a big difference. And Miele has a post-spin tumble feature that helps to dislodge laundry that otherwise would be plastered to the drum.


Post# 648621 , Reply# 40   12/23/2012 at 15:47 (4,133 days old) by sudsmaster (SF Bay Area, California)        
the washing smelled of whatever foods were prepared

sudsmaster's profile picture
LOL, watch out, you might inspire Gain to come out with an anchovy scented fabric softener!

For that old timey fragrance.


Post# 648625 , Reply# 41   12/23/2012 at 16:25 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Miele Post Spin Fluffing

launderess's profile picture
Don't quote me on this but seem to recall reading somewhere that newer Miele washers do not always have this feature. Again could be wrong and or have things muddled. Have read so much about Miele and other front loaders these past few weeks in an attempt to sort out one's own problems! *LOL*

Post# 648628 , Reply# 42   12/23/2012 at 16:32 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Frong Loaders And Vibrations

launderess's profile picture
Depending upon what one reads and or who you believe the problem of vibrations can be cause by:

Under loading
Over loading
Improper flooring
Bad and or poor washer design including suspension system
Worn and or failing parts

and so it goes.

Have read comments from UTube posters who have called Miele out because their new or such washers were making odd sounds on spin, that the said techs told them to only load the washer full; that is do not do "partial loads".

Ok, can understand not doing small loads of unmixed items, such as say all small napkings as some machines simply cannot balance them properly. When that happens the stuff usually ends up thrust to one side and creates balance issues. But cannot see not being able to wash say 1-5 pounds of mixed items in a 5kg machine.

Have read many washer techs/pros state also that the death of many front loaders has been the increasing use of final spins >1000 rpms including 1400rpms and such. Apparently such high spin speeds, especially if loads are often not properly balance cause vibrations/shaking that wear a washer down. Proof they offer is that many older washers that spin at 900rpms or less are still happily chugging along.


Post# 648629 , Reply# 43   12/23/2012 at 16:36 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Kippers

launderess's profile picture
Cannot imagine who inflicted the idea of them for breakfast, but they ought to be lined up and shot! *LOL*

The smell of grilled/toasted kippers first thing in the AM is more than flesh and blood (much less stomach) can bear. It sure is one quick way to clear out the place. Then of course the odor lingers for much of the day if not longer. Only way one has found to deal with that is to open all windows and use lots of Airwick. Well there is another way but people kind of get insulted when told to take their kipper fix outside into the back garden! *LOL*


Post# 648646 , Reply# 44   12/23/2012 at 17:51 (4,133 days old) by ronhic (Canberra, Australia)        

ronhic's profile picture
There is a reason we have joints.....

If we can use them, we should.

As for laundry being 'unsanitary' before washing, it may well be when the definition of sanitary is applied...but let's just think about this for a minute.....

Right;

- we wear clothes on the outside....
- we use our hands, and not our mouths to load our washers (well the majority do)
- we can wash our hands post-loading.
- we can wash the floor before washing.

Certainly, if someone has gastro or similar, then there may be concern....but in a country that has access to clean water, generally good hygiene standards and effective waste disposal, these things are the exception rather than the rule.

We don't live in the Victorian/Edwardian era - we've very little to worry about and what we do have certainly out-ranks the sanitation of clothes.


Post# 648705 , Reply# 45   12/23/2012 at 23:24 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Leveling Front Loaders

launderess's profile picture
Over the years have pushed and shoved that Miele washer more times than one cares to think about in attempts to level. Each time though the carpenter's level showed the bubble dead center, every now and then a load would cause the machine to shake. Not move out of place mind you, but shake at the top none the less.

One maddening thing about my Miele and one assumes other models is often during the series of graduated spins before the final ramp up one or more attempts produce a smooth spin. However after the machine quits said spin, ramps down, distributes and begins to ramp up again a load can become unbalanced again. Sometimes one just gets so upset one stops the machine, remove the wash, fluff and put items back into machine, then allow it to spin.

Designers of Miele washers must work under the theory these machines can withstand odd numbers of unbalanced loads. Long as they aren't too severe and or cause the drum to violently bang against the tub one assumes the worst damage is a shortened lifespan.


Post# 648728 , Reply# 46   12/24/2012 at 02:11 (4,133 days old) by MikeKLondon (London)        
UK~USA

If I had the space I would love my washer/ dryer on a pedestal installed correctly they are brilliant and course no additional vibrations, In care settings ALL machines have to be raised from the floor to prevent staff bending under the moving and handling reg. As for having a washer in a kitchen I would go to any length to avoid it if possible personally I do want to be loading the washer next to the cooker and fridge and work tops, Have you ever seen how many skin cells dust mites and dander come of just one pair of socks when you shake them out to load, just how much dust is in a load of bedding let alone a dog bed. I’m not sure of my facts on this but I’m sure others would know but is it not against the building regs in most countries to but a washer in a Kitchen? I can understand how it came about in the days of the twin tub to have the washer next to the kitchen sink, but now days you can install a washer in nearly any space, When I lived in central London where space was very limited I put the washer in the spare bedroom. I made a cover for it I anyone stayed and put a lamp on top. I do so agree about the kippers

Post# 648729 , Reply# 47   12/24/2012 at 02:21 (4,133 days old) by MikeKLondon (London)        
Traveling Miele's

Malcolm I have lost count of the number of washers I have put in both in care homes ( always on a plinth) and my own and never ever had one move so I would be confident that its just a case of the poor set up. Have a good holiday and put it right in the new year. By the way NEVER bolt the plinth to the floor it can bring the celling and or walls in older building down around you. If the machine walks its telling you there is something wrong

Post# 648734 , Reply# 48   12/24/2012 at 03:23 (4,133 days old) by MikeKLondon (London)        
Leveling and spinning

Many years ago i had a motor-home that self leveled at the push of a button could this system work on a washer? I do agree with Launderess that Miele's can be most annoying when they find a perfect balance for a load then to pause and off balance the load and to process of re-balancing starts all over again. if its a load like a dog bed that I know with be a problem I often yank it out and put it in a spinner

Post# 648819 , Reply# 49   12/24/2012 at 14:00 (4,132 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Leveling A Miele

launderess's profile picture
Well spent a good part of yesterday evening (yet again) leveling the Miele washer and quite honestly am getting fed up! *LOL*

We had some shaking but thought it was due to whatever problems we're having with the knocking sounds during spin (see other thread), but everyone going on about leveling and such sent us on a tear.

One of the back legs was frozen in place and wouldn't you know the machine read "level" via the spirit level when suspended on "three legs"; this meant one had only to lower said leg to firmly reach the floor and that should have been that. Not a bit of it.

Nearly an hour of twisting, wrenching and a burst or two of WD-40 couldn't budge the thing. Finally was able to loosen and twist the lock nut and then the bolt. So here's me twisting that darn bolt left and right for nearly 30 minutes when it dawned upon me, the threads must be stripped as that thing wasn't moving up or down much. Was going to swap it out with one of the good ones from the front and order a replacement, but that just was not going to happen.

In the end simply tightened the lock nut against the machine and left the bolt as "low" as one thought it would shift. To compensate the right front leg had to be raised but in the end machine read "level" more or less. Think the bubble was slightly to the right (close to the line) but the thing was firmly on four feet and that was enough for Moi last night.

Since turning the machine upside down to gain better traction for removing the offending bolt isn't possible things will have to remain this way for now. If time before we leave for Christmas Eve dinner will do a quick load to see if the machine still shakes a bit on spinning.

@MikeLondon:

Love my spin dryer for loads that Miele cannot or will not balance/spin without fussing. Indeed often when doing smallish loads of say all napkins that the Miele cannot often seem to balance without throwing the lot against one side of the tub just take the lot and bung them into the spinner. For now also have the Whirlpool portable that one uses as an "extractor" as well. The tub is larger than the spin dryer and spins slower so it is good for things one does not want too badly creased.


Post# 649379 , Reply# 50   12/27/2012 at 17:56 (4,129 days old) by Toggleswitch (New York City, NY)        

toggleswitch's profile picture
"Just what aren't the Germans getting about the USA market?"


Probably the fact that the USA is a huge market and we are not about to culturally bow-down and do things the German way (or any other "foreign" way) just because others think we should or like their own way better.

REAL major change takes a generation or two.


Post# 649475 , Reply# 51   12/28/2012 at 03:45 (4,129 days old) by MikeKLondon (London)        
Miele

Its not just the US market, Miele are not good at listening to anyone
We are in the middle of planning a refit at the moment and have had Miele in all our homes for the last 40 years but I’m not sure that we will this time they need to wake up or they will loss my market to and that’s nearly as big as the US


Post# 649587 , Reply# 52   12/28/2012 at 16:49 (4,128 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Miele Has Been In The USA For At Least Two Generations

launderess's profile picture
However their manner has only grown more arrogant IMHO, not less.

Basically long as whatever unit is working and doing it's intended purpose you're fine. It is often having to come into contact with MieleUSA's sales/service divisions that cause all the trouble.

IMHO Miele is also slightly misleading when they give lifespans of their appliances. Yes their washers are supposedly built to last "20 years" but if a major component fails (motherboard, rear bearings, motor, etc...) or sometimes even a small one to the point the unit becomes unoperable then all bets are off.

Once the rather short warranty period is over a customer is on the hook for Miele's *very* dear call out and parts charges. You read all over the Internet of complaints by the scores of washers being dumped barely ten years old because of say a motherboard or motor problem. Miele will want >$500 usually for either plus labour, for that money you can usually purcahse a new machine.

One of Miele's newest tricks is to send a tech with his fancy computer to one's home and download the history of use and recorded error codes/faults. Been using too frothy detergent too often? Over loading too often? Well your washing machine will become a tattle-tale to Mama Miele. So don't be surprised if they come back with 'your machine's problems are due to bad treatment by *you* thus we aren't liable...".

It really is a shame we on this side of the pond do not have access to more TOL EU laundry appliances such as V-Zug. Maybe that would force Miele to adopt a more friendly tone.


Post# 649590 , Reply# 53   12/28/2012 at 17:11 (4,128 days old) by hoover1100 (U.K.)        
Far as I can tell...

The problem is not strictly with the machines, or with miele as a company, rather with their status in the US market.

If your average repairman the likes of which would be more than capable of repairing a whirlpool, kenmore, GE, Frigidare etc could work on a miele equally as easily as they can here, then you simply wouldn't need to deal with miele directly. The pricing and lack of enthusiasm to repair a unit is what you would get if you went directly to the manufacturer of almost any appliance, because it simply isn't worth their time. As it is these machines are a niche purchase over there, so most repairmen I'd imagine have never seen one, let alone would your local appliance repair shop stock the parts!

It's much the same as trying to buy parts or get repairs done on a filter queen vacuum in the uk. They are sold here, but I had to order parts from America at a highly inflated cost for the one I got on eBay, I never managed to acquire all the parts I needed so gave up in the end! However our American cousins speak very highly of them!

It also helps that the most basic Miele washers come with a 5 year parts and labour guarantee as standard, and the mid-high end models a free 10 year parts and labour guarantee!

Matt


Post# 649617 , Reply# 54   12/28/2012 at 18:15 (4,128 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Miele Warranty

launderess's profile picture
It is a mystery to us all here on this side of the pond why Miele suddenly switched to a puny one year warranty. That has turned allot of persons away from their appliances. I mean if one is spending >2000 USD for a washing machine that supposedly is the Mercedes Benz of it's class why not back it up?

Post# 649714 , Reply# 55   12/29/2012 at 05:08 (4,128 days old) by qualin (Canada)        

Well, when I was considering a W4842, the lack of warranty was a real turn off.

$2400 for the machine with a one year warranty? An extra $500 to extend it to 2 years? An extra $500 to extend it to 3 years? Uhm... Sorry.

A long warranty says to me that they stand behind their machines. I can't figure out why Miele does the whole, "Our machines last 20 years!" thing without actually having a warranty to back it up. In theory, if they really do last that long, there shouldn't be lots of warranty claims, right?

I don't think that Miele can compete with Allied. Not until they build a factory in North America to bring their shipping costs down. They must match their competitors warranties and pricing.

I do believe that spending that bit extra to get quality is worth it, but as long as Allied makes machines, I'll always be a customer of theirs. Miele just can't compete.

Now, my dream is that Miele and Allied would partner togther. Together they could design and build machines which would be our dream machines. Miele could supply the engineering, Allied could supply the manufacturing might, dealer network and support. If Toyota and GM could do it with NUMMI, they could do it too.


Post# 649760 , Reply# 56   12/29/2012 at 11:48 (4,128 days old) by teknikleespekng ()        

I found the lack of warranty for Miele a big turn off as well. That was my first consideration in looking for a 24" machine to replace my Kenmore. I just couldnt see dropping that much money and then hearing about all the issues w/service.

I'd love to see Allied make a 24" machine. I am really torn about buying the SQ because I dont know if I'll love the machine. Its a big investment for something I may not be happy with.

Now with tighter and tighter regulations being put into place, it really leaves us with no variety of choices of machines.


Post# 649799 , Reply# 57   12/29/2012 at 16:17 (4,127 days old) by mrb627 (Buford, GA)        
Rebalancing completed

mrb627's profile picture
Well, three hours of time invested and I think I may have successfully set the installation right. Funny thing, when I tipped the dryer back to adjust the feet on the stand, one of the feet just fell off. Seems they didn't install all the feet properly in the stands. I had three mounting bolts out of eight stripped by over tightening them between the stands and the machines. Fortunately, Miele supplies extras which I had retained in the dry stand.

My first test load is washing now. A heavy load of bath towels. Hopefully, the balancing is perfect this time.

Malcolm


Post# 649813 , Reply# 58   12/29/2012 at 18:42 (4,127 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Wow, after all of that work, I hope you have a vibration-free experience. Sounds like the guys who did the original installation didn't bother to read the instructions. Good luck, and let us know how everything turns out.

Post# 649817 , Reply# 59   12/29/2012 at 18:56 (4,127 days old) by mrb627 (Buford, GA)        
Towels Complete

mrb627's profile picture
The Towels completed. There is still a mild amount of vibration during medium spin speeds. Overall, it is much improved over the previous instance. I have been unable to determine the source for the remaining vibration. Could be internal to the W3033, part of the pedestal, or perhaps a connected component in the dryer installation. I will attempt to rule out each suspected source over the next week or so.

Malcolm


Post# 649818 , Reply# 60   12/29/2012 at 19:18 (4,127 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
Told Ya

launderess's profile picture
Installations by non-Miele USA workers are prone to problems as the link provided illustrated. You should contact whoever did the the work and Miele to lodge a complaint. Miele got so fed up with such problems that in some states such as California they took the entire process back in house. You can purchase Miele appliances from whatever dealer you wish, but MieleUSA handles the install for those affected areas.

Even laundromat SQ front loaders will vibrate mildly now and then. Even the best electronic controlled washers will not be able to obtain a perfect balanced load all the time. Towels in particular can be a problem for many front loaders because of their weight. Then as we have been discussing unlike other brands a Miele washers aren't as fussy about spinning as others. Where some will try for ages to seek the perfect balanced load (and abort or slow down if they cannot get it), Miele seems to have programmed their washers to simply go ahead as long as the thing is not so widely out of whack as to cause damage to the machine.



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