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Thread Number: 45731
Grease covering brand new Speed Queen washing machine tub. |
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Post# 669015 , Reply# 1 3/29/2013 at 07:39 (4,045 days old) by Frigilux  (The Minnesota Prairie) |
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Two user reviews of the AWN542 at Consumer Reports online complained of the same problem with grease. Both reviewers were told by Speed Queen customer service to clean the tub with Simple Green (an all-purpose household spray cleaner). While that removes the grease from the user-accessible side of the tub, it didn't solve the problem.
Here's the description from one of the reviews: "...the factory didn't clean the stainless steel tubs of grease before assembling the two-sided stainless drum, so grease keeps oozing into the tub. Talked to the factory. It's a known problem with no solution. They say to clean it with Simple Green, but the grease is inside the tub. There's no access because the two are welded together. Had the repairman take out the drum, but can't get to the grease due to the design. Tried using Q-Tips to clean each tub hole, but that didn't help because it's apparent the grease is coming from between the two walls." He goes on to explain SQ sent him a new washer but it exhibited the same problem. The other review complaining of the same problem was told "the machine came from a bad batch at the factory." Calling John (combo52): You know these machines well; can you explain what the problem might be? The reviewer's explanation is confusing to me. Are there really two layers of stainless steel with a gap between them or is the reviewer not providing a clear explanation of what he was told by SQ and his repairman? (Aside: Only six of 90 user reviews at CR were negative. The vast majority praised the machine.) This post was last edited 03/29/2013 at 10:52 | ||
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Post# 669030 , Reply# 2 3/29/2013 at 10:12 (4,045 days old) by pulltostart (Mobile, AL) |
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Fortunately I did not have this problem with my SQ. You might try running an empty load (full water level), hot water, with degreaser. I suppose you might do this more than once; until you are comfortable with the results. Regardless of how many times you run the cycle, definitely clean the interior of the wash basket as previously instructed.
Good luck - these are good machines otherwise! lawrence | ||
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Post# 669081 , Reply# 4 3/29/2013 at 16:28 (4,045 days old) by Yogitunes (New Jersey) |
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I was thinking of a hot water wash.....and either or, Dawn dish soap, which will suds a lot, but eat right thru grease....or somehing more heavy duty, Purple Cleaner, using a spray bottle saturate the tub and interior all over as much as possible, let set a while, and then a hot water wash...
the purple claeaner works great on scum and grease from a neglected machine, being an industrial cleaner, should prove effective for this.. let us know how you make out | ||
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Post# 669115 , Reply# 5 3/29/2013 at 18:19 (4,044 days old) by logixx (Germany) |
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I wonder, could one put the machine on a hot wash with degreaser and let it run through a spin-drain cycle with the drain hose pointing into the tub? The would send swirling hot cleaning solution all around the inside of the tubs - kinda like the LG WaveForce. Or would water leak through the tub ring?
Alex | ||
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Post# 669122 , Reply# 6 3/29/2013 at 19:04 (4,044 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
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| Post# 669135 , Reply# 7 3/29/2013 at 19:45 (4,044 days old) by mtn1584 (USA) | ||
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Try Pine-Sol with Hot wash, maybe even throw a few kettles of boiling water in for good measure! Mike PS great machine, I bought two, one for me, and one for my mother, love em, this is a quality control issue, at least it isn't mechanical! Good luck Mike | ||
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Post# 669155 , Reply# 8 3/29/2013 at 22:14 (4,044 days old) by gansky1 (Omaha, The Home of the TV Dinner!) |
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| Post# 669157 , Reply# 9 3/29/2013 at 23:13 (4,044 days old) by qsd-dan (West) | ||
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Post# 669184 , Reply# 12 3/30/2013 at 05:56 (4,044 days old) by Jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers) |
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What a strange | ||
| Post# 669228 , Reply# 15 3/30/2013 at 16:23 (4,044 days old) by mrb627 (Buford, GA) | ||
Defect | ||
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Post# 669235 , Reply# 16 3/30/2013 at 17:08 (4,044 days old) by Frigilux (The Minnesota Prairie) |
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While it's small comfort to someone who is having problems with one of their machines, I'd say Speed Queen is better than most when it comes to overall quality. Peruse the user reviews at the site of your choice, and you'll find SQ (along with Miele) has a much smaller percentage of negative reviews than other brands.
Of the six negative reviews at Consumer Reports, one of them complained that suds kept backing up out of the drainpipe---hardly the washer's fault---and one was mildly critical, saying only that the reviewer thought his former washer (a modern front-loader) cleaned a little better and was gentler to fabrics. As a staunch proponent of modern front-loaders, I can only say they damn well should clean a little better! There is a super-concentrated detergent solution at work (a full dose of detergent in very little water) during a wash period that is probably 2-3 times longer than the agitation period of a Speed Queen top-loader, where the same dose of detergent is diluted by nearly three times as much water. Which machine will last longer, a Speed Queen or my 2010 Frigidaire front-loader? I'm very happy with the performance of my Frigilux in every way, but I'd have to cast my vote for SQ on that particular count. | ||
| Post# 669245 , Reply# 17 3/30/2013 at 18:22 (4,043 days old) by mickeyd (Hamburg NY) | ||
The image 
of a man kneeling on the floor cleaning grease out of the tub holes--WITH Q-TIPS-- on a BRAND NEW WASHER makes my hair stand up.
I'd call Channel 2 ON YOUR SIDE, and then take the machine right back to the dealer. We are so screwed now with pure unregulated greed as the ruling ethos in American business. And now SPEED QUEEN, too? I'm throwing in my towel. I'd be hurling feces if I were a chimpanzee. I hope you get this resolved quickly. | ||
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Post# 669384 , Reply# 19 3/31/2013 at 08:58 (4,043 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Stained Tubs In New SQ TL Washers I had heard of this issue from customers that read on online reviews of SQ TL Washers. We sell several SQ TLers per week and a few weeks ago I was installing one and sure enough it had brown stains all over the wash basket. To me it did not look like greese more like used polishing compound? In any case I mentioned to the new owner that they forgot to clean the washer tub after polishing it at the factory and proceeded to clean it up, I then suggested that the first load should be old cleaning cloth or something similar in hot water. I heard back from the customer and they said they noticed no problem after using the machine for a few weeks.
Yes this is pretty sloppy on SQs part but I seriously dough that it would cause any real long term problem. If anyone gets a new SQ and notices this problem I would just clean it up as many here have suggested, the SS wash basket is not double walled and as Dan suggested if you use good hot water maybe some ammonia it should easily wash away in a few loads. | ||
| Post# 669420 , Reply# 21 3/31/2013 at 13:09 (4,043 days old) by Huebschman (Quebec, CA) | ||
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Seriously? Here!Here!!! | ||
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Post# 669429 , Reply# 22 3/31/2013 at 14:12 (4,043 days old) by mrboilwash (Munich,Germany) |
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Honestly I don`t understand all that excitement about a greasy washer tub.
Every new washer I have ever had called for an emtpty service wash at the hottest possible cycle with detergent prior to normal use. Likewise every dishwasher`s manual calls for an empty wash with detergent to flush out grease and other stuff from the manufacturing process. Even every drip coffee maker I have ever owned so far I had to run a pot of clear water through before it was safe for coffee. I wonder if this could be a European thing only. The fact that SQ suggests to buy a special product to clean off the grease is NOT OK ! No doubt about that. I also take it that there are no directions in the owner`s manual to do an empty cycle before washing clothes. If so, shame on SQ. | ||
| Post# 669469 , Reply# 25 3/31/2013 at 19:01 (4,042 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
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| Post# 669470 , Reply# 26 3/31/2013 at 19:04 (4,042 days old) by whirlcool (Just North Of Houston, Texas) | ||
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Or how much money did they save on each washer by having the customer do the final cleaning before use rather than have the factory do it? Has Alliance had any changes in the upper management staff lately? I hope a "new Maytag" type of management has not taken over. We have seen what those types did to Maytag. | ||
| Post# 670079 , Reply# 28 4/2/2013 at 20:18 (4,040 days old) by camMURRAY22 (Savannah,Georgia) | ||
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Grease in The Speed Queen Tub I see nobody likes my idea of getting rid of grease in the SQ. (Slams door and hauls ass to the room) | ||
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Post# 670162 , Reply# 30 4/3/2013 at 07:21 (4,040 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Stained Tubs In New SQ TL Washers | ||
| Post# 670167 , Reply# 32 4/3/2013 at 07:43 (4,040 days old) by mtn1584 (USA) | ||
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Sorry................... I meant to say, "just be thankful for what ya got!! | ||
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Post# 688083 , Reply# 34 7/8/2013 at 19:52 (3,943 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Stained Wash Basket in a New SQ TL Washer | ||
| Post# 688134 , Reply# 35 7/9/2013 at 01:35 (3,943 days old) by stan (Napa CA) | ||
When in this forum | ||
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Post# 688483 , Reply# 36 7/10/2013 at 15:32 (3,942 days old) by Kenmoreguy64 (Charlotte, NC) |
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This post has been removed by the member who posted it. | ||
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Post# 688485 , Reply# 37 7/10/2013 at 15:49 (3,942 days old) by Kenmoreguy64 (Charlotte, NC) |
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This is a VERY interesting thread, all the way through
I had written a post above from the perspective of a manager in manufacturing (me) and I made some conclusions as to how we would approach a problem such as this.
Just as I posted that, I decided to call Speed Queen and see what they suggest in regard to pre-washing the new machine or preparing it to be used for the first time. I was told that their owner's manual suggests first running a full load empty, and the person on the phone personally suggested running a load of rags or even several loads as this would be necessary to remove any "manufacturing residue" from the surface metals. So, if SQ suggests this be done in the owner's manual, and the user didn't do so, it would be hard to blame SQ for a consumer/user error. SO MANY consumers don't read the paperwork for stuff they buy, its obvious in consumer reviews of appliances online. If there is excess grease in the tub from an error on the plant floor (they do happen, everywhere from a toothbrush manufacturer to the Boeing Company), perhaps SQ could provide the cleaner and a fresh bag of rags... Gordon | ||
| Post# 689023 , Reply# 38 7/12/2013 at 19:28 (3,939 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 689312 , Reply# 40 7/14/2013 at 11:03 (3,938 days old) by shall () | ||
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Also I forgot to mention, SQ also told me that this polishing compound was inadvertently left in some of their washers instead of being rinsed out as it should have been. It was not in any way a normal amount of debris/dirt from the manufacturing process. | ||
| Post# 689328 , Reply# 41 7/14/2013 at 13:15 (3,938 days old) by Kenmoreguy89 (Valenza Piemonte, Italy- Soon to be US immigrant.) | ||
 Well, needless to say that of course a mistake like this may happen even to the best...so Speed Queen also, and IMO now like now they're just about being the best. Differently than it has been mentioned even in european machines baskets may have greasy covering and polishing residues left, I just recall that as a little boy hanging through washers aisle at the mall one day and checking machines drums i got my hands full of a greasy grey stuff, and mama had to get into the store and buy a can of handwashing paste as it would not come off with the soap they had in the restroom there. These are things for which get mad, not a silly oversight of this kind! Beko (Chinese made stuff) had recently called back several dryers due to fire hazard for example! Would you prefer a burned down house? If rim was also covered I would also do like already suggested, so let make a spin drain with hose flowing in the tub as to create a whirlpool that would clean the sides...stopping machine if it starts to get high with risk of overflowing. This post was last edited 07/14/2013 at 13:50 | ||
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Post# 689339 , Reply# 42 7/14/2013 at 14:02 (3,938 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
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The affected Beko dryers were made in Turkey. It says so on the tag.
www.which.co.uk/news/2012/11/safe... | ||
| Post# 689346 , Reply# 43 7/14/2013 at 15:57 (3,938 days old) by Kenmoreguy89 (Valenza Piemonte, Italy- Soon to be US immigrant.) | ||
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You're absolutely right....Beko, like Blomberg (Beko made and of property of Beko factory now) it's a turkish brand you're correct, some stuff are labelled made in Turkey but they're made with lots of chinese imported parts though. Also, since they acquired the Changzhou factory in China most of major electric components like motors or pumps etc started to come from there, like many washers branded Beko and components for the ones labelled "made in turkey" ie finally assembled in Turkey... but made with most of chinese parts | ||
| Post# 692930 , Reply# 45 7/29/2013 at 14:55 (3,923 days old) by Kenmoreguy89 (Valenza Piemonte, Italy- Soon to be US immigrant.) | ||
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First of all Welcome, nice to meet you!
This leaves me confused and puzzled for many reasons... This post was last edited 07/29/2013 at 15:40 | ||
| Post# 692941 , Reply# 46 7/29/2013 at 15:42 (3,923 days old) by nam100z () | ||
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Hi there! What you describe is 100% accurate! The clothes have this light yellowish color. The technician said was probably left over dust from the welding but it was rust. All clean now but if the alloy will keep rusting is a mystery.......washer is 1 month old! | ||
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Post# 703706 , Reply# 48 9/17/2013 at 17:19 (3,873 days old) by kb0nes (Burnsville, MN) |
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corporate decision to put out poor quality machines
I think we can realize the absurdity of this statement, clearly someone in a meeting didn't decide things were going too well so "send Jimmy down to mess things up"...
But indeed this issue has been a black eye for Speed Queen, and they (or their dealers) may not have always handled it as well as some might like. I'm sure that things have been rectified in manufacturing by now, but there may be NOS washers out there in warehouses that may pop up for a time before they are all flushed through the system. Did you happen to take any photos to document the residue or staining? It would be great if you could share them with us if you did. There have been numerous comments about this problem, but almost none of us have visually seen the magnitude of the issue. It would also be interesting to hear your other experiences with the Samsung and the lower model SQ as well. | ||
| Post# 703714 , Reply# 49 9/17/2013 at 17:52 (3,873 days old) by Washman (o) | ||
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Neither myself nor my dad experienced this problem and we both got our machines this year, AWN542. Not sure of the mfg date though. I would assume it to be sometime this year? CLICK HERE TO GO TO Washman's LINK 
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