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Thread Number: 46188
My Miele La Perla is dying! |
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| Post# 674859 4/23/2013 at 01:21 (4,015 days old) by kacyc1 (Chico, CA) | ||
Hello, just wanted some advice on fixing my Miele La Perla or replacing it. Apparently the pump is leaking and I got a huge $ quote for the replacement ($650). Miele's authorized service tech (and Miele themselves) will only warranty the parts for 1 year, so I'm trying to decide if I fix it and keep it, or buy something new. I have not called Miele customer service, aside from with the service tech today to verify the age of the unit (am going to call them tomorrow to see if they will give me a $ break on the parts). I LOVE this dishwasher and really don't want to replace it, but for a 5 year old machine.... could this be the beginning of the money pit? What are your thoughts? Thanks for your support (I'm crying internally right now). -KC
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| Post# 674860 , Reply# 1 4/23/2013 at 01:31 (4,015 days old) by nmassman44 (Brooksville Florida) | ||
I just went thru this same thing with mine. I called Miele and they told me that since it was my first service call on my LaPerla in the 5 years and 7 months of ownership that they will "good will" the parts. The pump alone would have cost me about $670 and they replaced the feed hoses to the upper and top arms. The total cost was just $190 and that was $110 to come and diagnose and $80 for labor. Methinks they had a major issue with the pump and hoses so thats why they gave me the parts for nothing. If they had charged me the outcome would have been much different I can tell ya because I would have replaced the machine. I do love mine but a Miele should last since one pays thru the nose for it. Give them a call and see what happens.
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Post# 674897 , Reply# 3 4/23/2013 at 07:35 (4,014 days old) by gansky1  (Omaha, The Home of the TV Dinner!) |
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| Post# 674900 , Reply# 4 4/23/2013 at 07:59 (4,014 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
replace | ||
| Post# 674919 , Reply# 5 4/23/2013 at 09:45 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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Yeah it certainly is alot of money and the feed tubes were about $120 a piece since they have a sensor in them. If I had to pay for the parts too I would have said I can get another dishwasher for that price. The pump contains the heater, speed sensor, water pressure sensor, and water level sensor and the shutter assembly all in one. I will post a pic of it...it's rather compact and the seal between the sump and pump is a press fit. No clamps used at all.
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| Post# 674920 , Reply# 6 4/23/2013 at 09:47 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 674921 , Reply# 7 4/23/2013 at 09:48 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 674922 , Reply# 8 4/23/2013 at 09:49 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 674924 , Reply# 9 4/23/2013 at 10:07 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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The other thing is that more than likely a Fault code #68 popped up and the Waterproof system activated. When that happens the dishwasher will not run except for the drain pump. And as long as that float in the basepan senses water it will keep it running. I had to shut the control down and even then the dishwasher was still running so I had to unplug it. I will warn you it took 4 visits from the Miele Tech to get the job done and I was without a dishwasher for a month. They were good about not charging me until the repair was complete. The first visit they sent him out with the wrong pump so he got the numbers off the pump in the dishwasher and they had a newer model pump supercede the one I had in the machine. The 2nd trip he installed the pump but they sent him with the wrong pump/sump seal. So the 3rd visit he had the right one and then he put that together and the feed hoses for the middle and top arms where they connect to the pump let go and they peeled away from the main hoses so he had to order them since without a proper seal the hoses leaked and the dishwasher's alarm system was going off. Plus the pump wasnt getting up to pressure. Anyways the final 4th visit he had the hoses and they contain the soil optical sensors to let the machine know how dirty a load is. He put everything together again and it has been working like new. The new pump has a bit more water power I think and when pots and pans cycle is selected I thought the other pump could scrub the chrome off a truck, this one more so. I can actually hear the scouring of the water in the pots and pans. Good luck and let us know how you made out with them....
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| Post# 674950 , Reply# 10 4/23/2013 at 12:19 (4,014 days old) by jerrod6 (Southeastern Pennsylvania) | ||
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Do you have a picture of those hoses? I would like to see the sensors. | ||
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Post# 674968 , Reply# 11 4/23/2013 at 13:56 (4,014 days old) by logixx (Germany) |
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| Post# 674971 , Reply# 12 4/23/2013 at 14:02 (4,014 days old) by washmeup (scottsdale) | ||
Miele Repair | ||
| Post# 675043 , Reply# 13 4/23/2013 at 20:04 (4,014 days old) by kacyc1 (Chico, CA) | ||
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Guess I'll get if fixed | ||
| Post# 675044 , Reply# 14 4/23/2013 at 20:08 (4,014 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 675215 , Reply# 15 4/24/2013 at 15:30 (4,013 days old) by jerrod6 (Southeastern Pennsylvania) | ||
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After having my first Miele DW for 10 years without a problem(only replaced because updated the kitchen) and now having this one for 7 years I would only want to replace the machine with another TOL Miele. I would strongly consider fixing mine. | ||
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