Thread Number: 48499
Should A $800 Dryer Last Longer Than 2 Years? |
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Post# 702684   9/11/2013 at 13:09 (3,851 days old) by ultramatic (New York City)   |   | |
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Should A $800 Dryer Last Longer Than 2 Years?By September 11, 2013
When we talk about electronics and home appliances on this site, the question that frequently crops up is how long consumers can expect an item to work before it needs expensive repairs or dies altogether. Reader Karen spent $800 on a General Electric dryer for her then-new home waaaay back in 2011. Less than two years later, the plastic power button on the appliance’s front broke. The repair cost? $485. She found this excessive. It wasn’t just the button itself that had to be replaced, but the entire control panel. Still, she didn’t start up the dryer with a sledgehammer: was the button really so fragile that it couldn’t handle two years of use? Karen writes:
Is two years of use for two people excessive use for a laundry appliance? How long is such an appliance supposed to last? We sent Karen’s complaint on to GE, and they told us that they would research the situation. Not long later, we heard from Karen:
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Post# 702718 , Reply# 2   9/11/2013 at 15:21 (3,851 days old) by Washman (o)   |   | |
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My 379.00 dryer, GE, bought in 1999 is still going. CLICK HERE TO GO TO Washman's LINK |
Post# 702730 , Reply# 3   9/11/2013 at 16:56 (3,851 days old) by ronhic (Canberra, Australia)   |   | |
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Theoretically, that shouldn't happen here - our consumer laws include a 'reasonableness' clause that effectively states that a purchaser, based on reasonable use should expect a reasonable life from a product based on it's initial price when compared to other, similar products.
Effectively, you should expect a Miele washing machine for $2000 to last significantly longer without issue than you would a similar sized machine that cost $700. There is no time limit on our consumer guarantee either. As an example, my 3 1/2 year old dryer wouldn't work on the sensor programs. Rang Electrolux who started the whole 'Well, it's out of warranty sir' argument. I commented that 'Is it reasonable that it should have failed in such a short time given the perceived quality of Electrolux (Westinghouse) appliances?'. I was quickly advised after a short moment on hold that 'If you can take the dryer (Euro sized) to the service centre they'll fix it for free' Result. I do feel for folks who either don't know their rights or live somewhere that doesn't actively protect them against shoddiness. |
Post# 702957 , Reply# 4   9/12/2013 at 18:15 (3,850 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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