Thread Number: 49245
SAlesmen Taking Advantage of People |
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Post# 712662 , Reply# 1   11/1/2013 at 19:03 (3,799 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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Post# 712671 , Reply# 2   11/1/2013 at 19:26 (3,799 days old) by whirlcool (Just North Of Houston, Texas)   |   | |
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I thought maybe they weren't clear what they wanted when talking to the Lowe's salesperson. But even at this age these people are very articulate and know how to ask for what they want. Besides, they are very nice too. |
Post# 712675 , Reply# 3   11/1/2013 at 19:40 (3,799 days old) by ronhic (Canberra, Australia)   |   | |
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...and I was able, I'd go back with them and get Lowes to take the dryer back. Knowing that they simply wanted an older style 'twist and push-to-start' dryer and being sold a 'line' by a sales man is a particularly dirty trick.
The mention of the local paper and their interest in how the elderly are looked after could well be a nice little arm twister too.....a story that could go either way! |
Post# 712699 , Reply# 7   11/1/2013 at 23:16 (3,799 days old) by whirlcool (Just North Of Houston, Texas)   |   | |
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I think they've had the dryer for three months now. So it may be too late. But at least they can get that dryer door fixed. Like I said, you really have to slam it shut in order for it to "catch". |
Post# 712703 , Reply# 8   11/1/2013 at 23:46 (3,799 days old) by MattL (Flushing, MI)   |   | |
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If you complain load enough they will take it back. Tat is a ridiculous situation. There are BOL dryers for ~$500 in gas, gas is about $100 more. |
Post# 712707 , Reply# 9   11/2/2013 at 00:02 (3,799 days old) by joe_in_philly (Philadelphia, PA, USA)   |   | |
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That is nice if you to help them out. It does sound like the sales person didn't listen to what they wanted. Could the difficult to close door be a result of the new dryer regulations?
CLICK HERE TO GO TO joe_in_philly's LINK |
Post# 712751 , Reply# 11   11/2/2013 at 09:58 (3,799 days old) by Supersuds (Knoxville, Tenn.)   |   | |
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Without going into a lot of detail, my extended family has had no problem getting Lowe's to exchange appliances, and I'm pretty sure more than 30 days had gone by in some cases.
In one instance they flat out delivered the wrong refrigerator to my parents, who were willing to just live with it because they didn't want to cause trouble. A lot of older people are like that. It's great you're helping these folks! |
Post# 712767 , Reply# 12   11/2/2013 at 12:14 (3,799 days old) by DigAPony ()   |   | |
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I agree, sounds like a case of elder abuse in fact. I would call, or even better go in person to Lowes to get this resolved. |
Post# 712826 , Reply# 14   11/2/2013 at 18:31 (3,798 days old) by henene4 (Heidenheim a.d. Brenz (Germany))   |   | |
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Just go without them. Do it for Thema in your own. That will be the best way I think. How much is a SpeedQueen? May they get one in exchange and then live with a dryer that probably will Werk till I go out of business ;D |
Post# 712830 , Reply# 15   11/2/2013 at 18:57 (3,798 days old) by DADoES (TX, U.S. of A.)   |   | |
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Auto dry should have a "more dry" choice but it probably defaults to "normal" so if she's unable to press the buttons ... unless maybe it retains the setting from the previous run (kinda unlikely). There may also be a service adjustment to increase the overall target dryness level. Possibly the procedure is on the tech sheet if you can get over there and find it ... or someone here could tell you how to make the adjustment. |
Post# 712845 , Reply# 16   11/2/2013 at 20:08 (3,798 days old) by mrb627 (Buford, GA)   |   | |
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Post# 712965 , Reply# 18   11/3/2013 at 11:43 (3,798 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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I would insist they take it back, when someone asks for a GAS dryer the salesman should listen, I would consider suing them for the extra $1000+ that this dryer may cost to operate over its life span.
Secondly if it is hard to close the door and operate the salesman did not do a good job helping this customer chose the best dryer for their needs. |
Post# 713001 , Reply# 19   11/3/2013 at 16:30 (3,797 days old) by DigAPony ()   |   | |
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When dealing with the elderly the simplest of matters can become very complicated. |
Post# 713040 , Reply# 21   11/3/2013 at 19:45 (3,797 days old) by DADoES (TX, U.S. of A.)   |   | |
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Post# 713064 , Reply# 22   11/3/2013 at 22:30 (3,797 days old) by whirlcool (Just North Of Houston, Texas)   |   | |
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Thanks, I did get a certain sense of satisfaction being able to do what I was able to. |
Post# 713378 , Reply# 23   11/5/2013 at 15:32 (3,795 days old) by lotsosudz (Sacramento, CA)   |   | |
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I agree with DigAPony,
I think it was a clear case of taking advantage of the Elderly, and should be reported if they can. They certainly make dryers, like they had initially asked for, and they got taken by the salesperson, who clearly gave them a snow job! Myself, having a 85 year old mother, are just sickened by this kind of abuse. I can only hope this persons karma catches up to them, and gives them the royal treatment. Hugs, David |
Post# 713402 , Reply# 24   11/5/2013 at 16:40 (3,795 days old) by gansky1 (Omaha, The Home of the TV Dinner!)   |   | |
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Post# 713480 , Reply# 27   11/6/2013 at 02:31 (3,795 days old) by jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers)   |   | |
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Post# 713865 , Reply# 28   11/8/2013 at 07:57 (3,793 days old) by mrb627 (Buford, GA)   |   | |
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I think that most repair people will shy away from an older machine repair because of the callback factor. Like, two weeks after replacing a door switch on a Whirlpool dryer, the heating element burns out. Now the customer thinks the repairman caused the problem and wants a free repair.
It happens more than you might think! Malcolm |
Post# 714177 , Reply# 29   11/9/2013 at 14:23 (3,791 days old) by whirlcool (Just North Of Houston, Texas)   |   | |
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Lowe's sent out a repair man who replaced the latch on the dryer so now it doesn't have that problem. The woman said that since I showed her how to use it, it is now drying clothes much better and she doesn't need to reset it for more drying time. She said she'll just keep it and "learn to like it". |
Post# 714187 , Reply# 30   11/9/2013 at 15:29 (3,791 days old) by ronhic (Canberra, Australia)   |   | |
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Post# 714220 , Reply# 31   11/9/2013 at 18:08 (3,791 days old) by chetlaham (United States)   |   | |
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I think it might be more of the stores fault. A lot of these sales men are straight out of High school with absolutely no knowledge of anything mechanical let alone laundry. They often do what the store tells them to which is sell the high end models as much as you can. Ive been approached by plenty of sales people. Most of them have no clue what they are saying doesn't even make sense. And the part that makes me laugh out loud is when some get defensive when you prove them wrong. I just ask them how many vintage machines have they restored or repaired to date. |