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Thread Number: 55114
Neptune 9-1-1 Calling all Neptune troubleshooters |
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| Post# 775055 8/2/2014 at 21:43 (3,548 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
Ok, a few months ago I had a door lock that was giving me trouble on my Neptune 5500 series washer. I took the cover off to investigate and really couldn't find anything so I just checked the electrical connections and buttoned up the washer. Whatever the problem was it went away. Now fast forward to today and the problem I'm having is the washer is having trouble balancing the load for the final spin and after a few tries it displays a "0". When I cancel the cycle and shut the machine off, you can hear the drum continue to rotate in only one direction, it doesn't pause and reverse tumble.
I have to unplug it to get it to stop. If I plug it back in after a while it comes back on with the pause light flashing and won't start new a cycle or restart where it left off. I use the door lock release cord in the dispenser to open the washer and leave it unplugged for a while with no change upon restarting. 
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| Post# 775058 , Reply# 1 8/2/2014 at 22:00 (3,548 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
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| Post# 775063 , Reply# 2 8/2/2014 at 23:40 (3,548 days old) by washdaddy (Baltimore) | ||
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You may try to touch base with Yogitunes. He has several Neptunes in his collection and may be able to give you some guidance or lead you to someone that can assist you with your problem. | ||
| Post# 775087 , Reply# 3 8/3/2014 at 01:30 (3,548 days old) by whirlcool (Just North Of Houston, Texas) | ||
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Howz this? I think the direction the photo appears in has something to do with a Windows option. Here they are right side up:
View Full Size
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| Post# 775094 , Reply# 4 8/3/2014 at 01:52 (3,548 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
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Post# 775116 , Reply# 5 8/3/2014 at 08:30 (3,547 days old) by Yogitunes  (New Jersey) |
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| Post# 775258 , Reply# 6 8/3/2014 at 20:49 (3,547 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
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It's working! It's working!
I don't know what it was, but I took the front cover off and checked all the connections to the motor control board. Pulled each one off and reconnected them making sure the clips were seated securely to the circuit board. I also checked the connections to the out of balance switch at the bottom of the tub to see if it was bound up by pushing it in and out and it was free and not binding in its travel. Couldn't find anything else, so I buttoned it back up. Started the washer and it is working like normal. I seem to remember this and last time I had run a heavy load of bath rugs, the washer went on strike with the very next load. Just completed my second load and everything seems to be running fine. While I had the washer apart I took this opportunity to swap out my worn out washer legs for some new updated ones from Whirlpool. Some feet were missing the rubber caps. The new ones from Whirlpool have the rubber cast right with the foot so they won't come off. Pics below. 
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| Post# 775259 , Reply# 7 8/3/2014 at 20:50 (3,547 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
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| Post# 775261 , Reply# 8 8/3/2014 at 20:53 (3,547 days old) by tecnopolis (Ocala/Dunnellon, Florida 34481) | ||
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| Post# 779629 , Reply# 9 8/27/2014 at 00:46 (3,524 days old) by jkbff (Happy Rock, ND) | ||
How's the undercoating working? Does it make the sounds noticeably different?
This post was last edited 08/27/2014 at 01:04 | ||
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