Thread Number: 55180
SQ and others in washer repair survey |
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Post# 775741   8/6/2014 at 00:51 (3,542 days old) by washman (o)   |   | |
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Post# 775766 , Reply# 1   8/6/2014 at 07:07 (3,542 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Great showing for SQ TL washers, however it is a little scary when you consider that the new electronically belt drive MTs and WPs are so close in the ratings, maybe this new plastic appliances are not as bad as many assume, LOL.
The other interesting thing about CRs report is they continue to try to report the findings on Sears Kenmore appliances, KMs rating is useless as it is an average of WP built and LG-Samsung washers. I have written CRs several times and asked them to stop doing this, it is the same with DWs, ranges, dryers, refrigerators, because Sears has over 1/2 dozen companies building KM branded major appliances these ratings are useless, ever wounder how KM always seems to come out in the middle of the ratings when the companies building their appliances are usually either better or worse than KMs rating, LOL. CRs needs to get its act together on this glaring mistake. John L. |
Post# 775768 , Reply# 2   8/6/2014 at 07:17 (3,542 days old) by Unimatic1140 (Minneapolis)   |   | |
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Post# 775771 , Reply# 3   8/6/2014 at 07:44 (3,542 days old) by washman (o)   |   | |
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didn't think about that one. Good catch webmaster. |
Post# 775784 , Reply# 5   8/6/2014 at 08:35 (3,542 days old) by gansky1 (Omaha, The Home of the TV Dinner!)   |   | |
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CR used to list brands like Norge and M Wards as being "similar to" but that practice ended long ago with many other things they "used" to do.
At least for reliability ratings, the grouping of "Kenmore" consisting of WP, LG, etc. brands could cause potential harm to the brand's overall rating with just a few duds in the line. Regardless of the particulars of who made what appliance in the brand line-up we can spot a mile away, I'm convinced the general buying public couldn't care less who made the product. How shiny is it? How much is it? How much is the monthly payment? |
Post# 775804 , Reply# 6   8/6/2014 at 11:26 (3,542 days old) by wayupnorth (On a lake between Bangor and Bar Harbor, Maine)   |   | |
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Post# 775938 , Reply# 7   8/7/2014 at 00:36 (3,541 days old) by tolivac (greenville nc)   |   | |
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I wouldn't think the WP/Maytag newer design BD's haven't been out and in use long enough to get relaibility data on them.Think CU may have to wait a few more years. |
Post# 775989 , Reply# 8   8/7/2014 at 09:43 (3,541 days old) by thefixer ()   |   | |
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They have been out for four years and there have been LOTS of problems with them. Way too many going to the landfills because people don't want to spend the money to get them fixed. |
Post# 775990 , Reply# 9   8/7/2014 at 09:50 (3,541 days old) by DADoES (TX, U.S. of A.)   |   | |
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Post# 776003 , Reply# 10   8/7/2014 at 10:57 (3,541 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Only goes back 5 years so it is likely that the majority of the TL washers that made up this 9% failure rating are the NEW VMW models, it would also include the machines with the DD F&P motors and I am sure that some DD washers are mixed in, so this rating is only an average of three different WP built washers.
But is still shows that the new VMW washers can't be all that bad. We have had few problems with them overall and we have gotten only three back from customers that replaced them and all three were easily fixed and have been resold and are back in the field washing clothing today. I look every week at the scrap appliances that come into two appliance retailers and see well over 100 discards every week and have seen only about three of the VMWs getting scraped [ note appliances do not fill up landfills anymore nearly 100% of old appliances get crushed and recycled today ] So it is not like a high percentage of these washers are getting junked. |
Post# 776035 , Reply# 12   8/7/2014 at 13:35 (3,541 days old) by repair-man (Pittsburgh PA)   |   | |
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Should read "between the basket and outer tub". Not sure what Baskerville is or where it came from. |
Post# 776197 , Reply# 13   8/8/2014 at 03:47 (3,540 days old) by tolivac (greenville nc)   |   | |
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"Hounds of the Baskervilles?"OK didn't realize those newer generation WP-MayWhirl machines had been out that long-so-lots on their casulty lists!So--its a good machine to AVOID!!!Again,will do my future washer shopping at the swap shop or the SQ dealer.(Kinston,NC) |
Post# 776201 , Reply# 14   8/8/2014 at 04:34 (3,540 days old) by alr2903 (TN)   |   | |
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VMW? please. |
Post# 776231 , Reply# 15   8/8/2014 at 09:06 (3,540 days old) by DADoES (TX, U.S. of A.)   |   | |
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Post# 776236 , Reply# 16   8/8/2014 at 09:37 (3,540 days old) by logixx (Germany)   |   | |
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Post# 776277 , Reply# 17   8/8/2014 at 13:24 (3,540 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Post# 776291 , Reply# 18   8/8/2014 at 14:41 (3,540 days old) by logixx (Germany)   |   | |
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Post# 776293 , Reply# 19   8/8/2014 at 14:52 (3,540 days old) by DADoES (TX, U.S. of A.)   |   | |
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Or does calling for service because the appliance was not plugged in or the water turned off also count as a service call?They do not differentiate what was the cause for service unless that has changed since last I know. The annual surveys I've seen ask 1) whether the appliance has had a problem that required service and 2) whether there has been a problem that the consumer opted to not have repaired. |
Post# 776310 , Reply# 20   8/8/2014 at 16:19 (3,540 days old) by logixx (Germany)   |   | |
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Thanks. Am not impressed then.
Also, why the need to test 150 models? Are there really 150 different washing machine platforms out there? From what I know, most manufacturers use as few platforms as possible and then add features as the price goes up - but it's still the same washing machine, just with more buttons (for the most part). |
Post# 776416 , Reply# 21   8/9/2014 at 08:29 (3,539 days old) by imperial70 (MA USA)   |   | |
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Sometimes, reliability is up to the end-user. Washing techniques have changed with he machines. You have to follow the instructions properly. Perhaps they are less forgiving than say a SQ TL. I don't believe anything I read from CR. |
Post# 776447 , Reply# 23   8/9/2014 at 14:33 (3,539 days old) by Frigilux (The Minnesota Prairie)   |   | |
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I'd argue CR's testing methodology has improved in the past twenty years. Unfortunately, the in-depth reporting of said tests is all but gone, which is hugely disappointing. You get a couple of dumbed-down paragraphs and a chart.
What I'd like to see: Get rid of the red/clear/black circles that say "Excellent", "Very Good", etc. Give us the actual number for each component of the test. A washer may rate a Very Good for cleaning performance, but there's a 20-point range within that rating. My decision to purchase a particular model may hinge on whether a machine is only a point or two away from "Excellent" or a point or two away from "Good." They think we're not able to deal with numbers, I guess. |
Post# 776450 , Reply# 24   8/9/2014 at 14:49 (3,539 days old) by logixx (Germany)   |   | |
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While probably none of you can understand it, here's a test from our consumer magazine. It's from 2010 and therefore can be downloaded for free.
Have a look. CLICK HERE TO GO TO logixx's LINK |
Post# 776522 , Reply# 25   8/10/2014 at 05:13 (3,538 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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Post# 776524 , Reply# 26   8/10/2014 at 06:27 (3,538 days old) by logixx (Germany)   |   | |
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Post# 776527 , Reply# 27   8/10/2014 at 06:50 (3,538 days old) by logixx (Germany)   |   | |
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One more try. Again, this is a free document (no membership, payment or anything required) because it's an old test from 04/2010.
(c) Stiftung Warentest |
Post# 776534 , Reply# 28   8/10/2014 at 08:05 (3,538 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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Post# 776536 , Reply# 29   8/10/2014 at 08:36 (3,538 days old) by logixx (Germany)   |   | |
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Post# 776543 , Reply# 30   8/10/2014 at 09:55 (3,538 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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