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Thread Number: 5849
Maysung Neptune |
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| Post# 121239 4/10/2006 at 16:42 (6,590 days old) by kacyc1 (Chico, CA) | ||
Hey members, I just wanted to ask if anyone has had any problems with a new Neptune FL (MAH8700)... My folks bought one in Dec (even though the old "dependable care" didn't die) and it's now leaking water and shakes horribly. I took off the bottom plate (it's on the pedistals) and the back cover and couldn't see where the water is coming from. Maytag man is coming on FRI, just thought I'd see if anyone else is having the same problem. The machine is on a tile floor with 1" plywood I believe. I had it leveled perfectly and it didn't shake for months but now we have problems!
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Post# 121922 , Reply# 1 4/13/2006 at 01:44 (6,587 days old) by panthera  (Rocky Mountains) |
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I wonder
It is possible that this "new" machine is one of the very many built up to 2004 which are covered by a fix-it-for-free policy from Maytag. Many of their machines from this series have had serious problems. There is some info on this on their website: www.maytag.com/mths/cust_serv/con... Forgive my criticism, I know how expensive those Neptunes are and am certain this was not a spur of the moment decision -but I looked at one for my folks five years ago and bought the Sears front loader built in Italy instead. They have an above average service record the saleswoman kept saying, while pointing to the mop and pail she had placed against the Maytag Neptune display. Maytag used to mean quality and reliability. Maybe they do fit into the Whirlpool family of junk, trash and worse. Any chance you can get the dependable care back? | ||
| Post# 122014 , Reply# 2 4/13/2006 at 11:14 (6,587 days old) by agiflow () | ||
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Maybe they do fit into the Whirlpool family of junk, trash Elaborate please, what do you mean the WP family of junk? I have had nothing but great reliability from our WP appliances. | ||
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Post# 122775 , Reply# 3 4/17/2006 at 20:08 (6,582 days old) by sudsmaster (SF Bay Area, California) |
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I think Kaycyc is referring to the new series of Maytag Neptune washers, which are made by Samsung and rebadged by Maytag as Neptunes. They have different model numbers than the US-made solid door original Neptune line. So I don't think Maytag has any special fix-it-for free policy on these, as most are still under warranty, anyway. I have heard that the Samsung line is a solid, dependable machine. It's possible, like with anything, this particular unit suffered some major failure. Please list the model number. I think the higher end Samsung made models - the ones with the LCD displays - were recalled for safety reasons (the spinner would break or something like that). If you have one of those, you definitely need to get Maytag to look into it. But despite this recall, again I'm not aware of any special dispensation to be offered "Maysung" buyers. | ||
| Post# 122793 , Reply# 4 4/17/2006 at 21:11 (6,582 days old) by kacyc1 (Chico, CA) | ||
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New Maytag by Samsung
Yes, the machine I was talking about was the rebadged model made by Samsung. Last time I was in Lowe's I was talking to the sales rep. and told him my troubles with my Neptune. "I wish I would have bought the Bosch." I told him.. He said that the Neptunes were wonderful machines. The Maytag man came out and fixed my leaking problems. Apparently after all of my leveling and releveling and the vibration something was messed up with the detergent drawer. Once he leveled the machine and took top off and put it all back together it works perfect. I will say that I was impressed with the punctuality and professionalism of Maytag's service reps. Anyways, everything is fixed and the machine is working wonderful.
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