Thread Number: 59387  /  Tag: Modern Automatic Washers
Speed Queen AWNE92SP113TW01 Impressions(Sorry Long Post)
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Post# 819854   4/18/2015 at 09:04 (3,268 days old) by criswan (South Bend)        

So I might take some heat for this post, especially as a newcomer but I felt that my input might be important for anyone considering a Speed Queen that hasn't done so before.

We are a dog rescue family and do a lot of laundry. On average between 15-20 loads per week. In the past 10 years we have owned 7 plus laundry sets at 3 different homes. We either outgrow them or find that they are wholly inadequate to our needs. I have been a lurker on here for most of that time. I also occasionally comment over on the "other" site and the sister vacuum site.

Recently we made the family decision to remodel the laundry room finally and that our Maytag Maxima's were not cutting it with their long wash and dry times. There is no quick wash or express wash for small quick loads which I didn't know when we ordered them from Whirlpool. I talked to our local appliance dealer after reading years of praise about the Speed Queens and she sold me on a set of the 9 Series electronic units. We waited about 6 weeks for them to come in and they were delivered about 2.5 weeks ago. This is where the story takes a turn.

The machines are really well built and beautiful. I was quite taken by them. I don't understand why they used a plastic membrane touch pad on both the dryer and washer as it will wear out eventually but that would be my only design comment. As for the dryer, good product. Quiet and dries decently and without furnace like heat. I cannot say the same for the washer. The washer was a nightmare from day one. The install tech ran a quick cycle to test it and left. I noticed, after he left I through some Dawn dish liquid in and started the degreasing, that there was a rattling noise in the washer. It only got worse near the spin. I caught up on our saved up laundry and called the retailer. They sent a tech right back out and he pulled the front and found that there was a set of missing washers. He said he would call Speed Queen and see what had to be done but the last one that came out like this they had to take into the shop and rebuild it. I told him I just wanted the machine replaced since it was built wrong, there was no telling what else might be wrong. He said he would confer and get back with me.

Fast forward 4 days through the weekend and the retailer called to say that Speed Queen denied their request for a replacement and that they would have to rebuild it with a kit they were sending. I said fine but that it was a one and done thing, if this did not fix the problem then I would send both units back and be done with Speed Queen. The washer by this time was screeching during the spin cycle in addition to the "bike chain rattle".

I posted on Speed Queen's Facebook and inquired as to if there were anyone else having issues with the new models and express my disappointment. Their reply was curt and basically said, " Our product is good, you will get a warranty repair and like it." I also mentioned the amount of laundry we do and that we do dog rescue. The rep from Speed Queen proceeded to call my retailer and complain about my post. They wanted to know if we were running a business at home and wanted the retailer to make sure they let me know that that voided our warranty. When my retailer delivered the message, I told her to come pick up the SQs as I don't deal with companies that deliver threats to their customer base. She assured me that she explained that we did rescue and that it was not a business and said that Speed Queen is always this arrogant but they always fix what is wrong.

Fast forward to last Friday. The techs come out with the kit to rebuild the washer. They said they didn't have to take it into the shop as they found a way around it via Speed Queen's help. After about an hour, they fired up the washer and guess what... still rattling and still squealing. After closer inspection it was deemed that the idler pulley assembly was bad and the basket was not seating itself properly. They said they would talk to Speed Queen and then get back with me.

I promptly called the retailer and asked them to pick the machines up. I am done. Though the efficacy of the machines were good or better than most, I cannot sacrifice my own business morals for a machine that washes faster and with fuller water levels. I think Speed Queen is probably a fine product but had this been almost any other company they would have replaced it out the door and took it back to the factory to study what went wrong in manufacturing. Instead they argued and became arrogant and it cost them a customer. We are done with Speed Queen.


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Post# 819855 , Reply# 1   4/18/2015 at 09:22 (3,268 days old) by joeypete (Concord, NH)        

joeypete's profile picture
That seriously sucks. Just goes to prove that companies are all about money. What surprises me is the attack on you from them to your dealer. Very poor customer service.

They make great products no doubt, but obviously they aren't "all that" like some think they are.


Post# 819864 , Reply# 2   4/18/2015 at 10:36 (3,267 days old) by Imperial70 (MA USA)        
I can seriously tell you

Criswan,

 

I can seriously tell you that I have always been concerned with Speed Queens build quality. Washing machines should not have to have grease removed from them.  Stickers should be aligned properly.  Whirlpool, Frigidaire and GE have always done these things properly.   The ADG3LR dryer I have is horrible drum quality.  Galvinized steel like in a garbage can.  For the money the Whirlpool dryers come with a nice finish.

 

Although my machines work as expected fit and finish is not the highest.  I think you did the right thing.

 

Speed queen sucks. Very expensive and not built like they should be.  Heavy and solid isn't always best quality.

 

A hunk of steel can be heavy and solid.


Post# 819865 , Reply# 3   4/18/2015 at 10:39 (3,267 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
This post and others that I have read about new owners experiences with Speed Queen does cast some doubt about the quality of their products and most certainly about the quality of their customer service. This isn't the first time I've read about people having problems with the idler pulley on a brand new machine. Doesn't say much for Speed Queen quality control. I sure never have had any problems like this with my GE. My GE has a stainless steel tub, I certainly didn't have to remove polishing grease from the tub before I could use it, and neither should any new Speed Queen owner have to do this. Just another example of low quaility control on Speed Queen's part.



This post was last edited 04/18/2015 at 11:07
Post# 819871 , Reply# 4   4/18/2015 at 11:25 (3,267 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
New SQs

combo52's profile picture

As I SQ Dealer I am going to say this is mainly a CUSTOMER PROBLEM, you should of just kept using the washer and if the noise persisted called for service after a few weeks, a lot of SQ TL washers have a rattling sound associated with the idler pulley that goes completely away after a little use, ALSO there was no reason to be pre-cleaning the washer tub, there is nothing on these machines that will harm your laundry. We have delivered and installed over 400 SQ TL washers and never had any problem with anything getting stained or ruined from the factory coating left on the washers basket.

 

I will also say your DEALER did not handle your concerns well, but in the long run this dealer and SQ are better off without you as a customer, you can't please everyone I would suggest a new pair of Chinese Samsung's, Good Luck.


Post# 819872 , Reply# 5   4/18/2015 at 11:41 (3,267 days old) by logixx (Germany)        

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What will you replace them with? With the amount of dirty laundry you are doing, a commercial set probably makes sense. Doesn't Whirlool sell direct drive units under their commercial label, which should be equally fast and (hopefully more) durable.

Post# 819875 , Reply# 6   4/18/2015 at 12:17 (3,267 days old) by washerdude (Canada )        

Whirlpool did. But now the premise direct driven ones are no longer in production and even the coin op ones too. All you can find are the crappy belt driven ones. At this point after reading the OP. I really hope whirlpool rises up and brings back "modified" direct drive washers.

Post# 819882 , Reply# 7   4/18/2015 at 13:31 (3,267 days old) by criswan (South Bend)        
in Reference To Combo

The grease was inside he drum as the delivery tech took his rag out of his pocket and wiped the drum to show me to use a degreaser or dish soap in the first hot load and then wipe thoroughly with a garage rag. His wipe revealed a dark brown residue covering his rag so unless he is a sleight of hand magician there was something in there.

The dealer bent over backwards to please me even though the machines were obviously faulty. I can tell you that the dealer who sold us our machines is one of the top dealers in the nation. The owner even recommended that we return them after "Speed Queen's fix" didn't work it out.

I am not going to buy a product and rely on a company's self inflated reputation to back up an obviously miss manufactured unit. We buy almost all high end appliances and products in our house and believe me, had this been a Reliable Steam Iron, a Technivorm, or Sebo vacuum, it would have been replaced no questions asked.

We went and looked today and we are simply going to rely on two sets of machines. We are going to move the Maytags to the basement for dog laundry and then add a set of Kenmore 700 Series HE top loaders to the laundry room. They are the brand new Whirlpool manufactured units and then we added a 5 year extended warranty through Square Trade. The Express Wash takes 38 minutes on average and can even have softener added as an option which adds a deep rinse. I'll start a new thread with impressions once they are fully in.


Post# 819884 , Reply# 8   4/18/2015 at 13:48 (3,267 days old) by Gusherb (Chicago/NWI)        

If the dealer was any good shouldn't they have offered to swap the machine out on their own and not even deal with SQ? I mean the thing was JUST purchased, right?

When I got my AWNE82 I followed the instructions to spray the basket with my "favorite" cleaner and wipe it down prior to first use, and then just for safe measure I also ran a hot wash with detergent and then wiped it down one more time. The residue wasn't all that bad and honestly, nothing I wouldn't expect.


Post# 819888 , Reply# 9   4/18/2015 at 14:32 (3,267 days old) by mrb627 (Buford, GA)        
Dealer Fault

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Dealer should have swapped it without question. The dealer failed and lost a sale.

Definitely keep the Maytags in working order. You'll be glad you have them at some point.

Malcolm


Post# 819917 , Reply# 10   4/18/2015 at 17:39 (3,267 days old) by criswan (South Bend)        

In the end the dealer offered a swap into either another 9 series or one of the AWN542s but I declined as the Speed Queen's antics had left me with a bitter taste for their products. I get why they didn't to begin with as Speed Queen was not going yo reimburse them for a swap. Being a long time sales manager myself, I completely get when the manufacturer leaves you hanging.

We looked at the Cabrio 8500, the LG top loaders, and the Kenmore Elite front loaders. Unfortunately the Whirlpool did not have the 4 way recirculating spray like the Kenmore, even though they are basically the same machine, the LG just wasn't impressive at all, and the front loaders were too wide for our space. :-( I would have loved the sub 30 minute quick wash.

As I said, the Speed Queen's are nice machines but I don't think they are the begin all, end all that they are made out to be; especially when extended warranties are so affordable and the cleaning ability of the HE machines, top and front load has improved so much.


Post# 819956 , Reply# 11   4/18/2015 at 23:01 (3,267 days old) by stainfighter (Columbia, SC)        
@combo52

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@combo52,"Mainly a CUSTOMER PROBLEM..you should have kept using them"...really? Spend over $1,600 then, after 4 days of use, put up with rattling and squealing? So, you never offer one of your customers a swap, they have to just put up with that??


Post# 819965 , Reply# 12   4/18/2015 at 23:59 (3,267 days old) by murando531 (Augusta, Georgia - US)        

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Just make sure any videos you took of the issue are "indeed real". *points awarded to anyone who gets the reference.

To hear it from John (combo), ANY issue had with ANY machine is instantly user/customer fault entirely, and you should just deal with the fact that you paid for a $1000+ machine/machines, even if it is screeching and banging like a prison inmate, and that the company should "have never" replaced any parts on it in the first place. Not sure how that can be considered customer service in any capacity, and if it is, perhaps that's why there are so many problems with the appliance industry nowadays.

I'm sorry this happened to you criswan, and I know how difficult and frustrating it is to battle with a company over something like this, especially when the machines practically still have the smell of the foam and cardboard on them that contained them. I must say I'm disappointed to hear how SQ handled the situation, because it wasn't professional at all, especially considering that I don't really think they have the room to just throw customers away in the heat of competition with the leading companies. You'd think that if an obnoxious noise like that is such a "common" issue with a brand new machine out of the box, they'd maybe figure out a way to "break it in" before the customer has to endure it. I'd be embarassed to show my family a beautiful new machine that I'd hyped up so much, only to have to explain why it sounds like it does, and have to say "oh, it should go away in a matter of days, or weeks, maybe months, but it's 'supposed' to go away".

Hopefully the Kenmores turn out to be a great replacement, and I'm sure everyone here including myself will be eager to see how they turn out, being such a recently launched product design. Good luck with everything!


Post# 819978 , Reply# 13   4/19/2015 at 05:41 (3,267 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
Marty Moose voice: "Sorrrreee, ahug ahug ahug".

There's no skuse (Ricky Ricardo voice) for shipping new machinery making apocalyptic noises. You don't tell customers "wait and it will go away", you tell engineering to fix it so it doesn't ship that way. How big a 'DUUHH' is that?

There's also no skuse for laundry machinery requiring cosmolene coating to A) not corrode in shipment and B) require the enduser to remove it. In my entire 60yr 'career' with appliances I've never heard such a thing.

I think Speed Queen is taking the "Queen" part too literally. ESPECIALLY when their official response to a customer complaint is a blame/threat. What, like "Buy our shit because it doesn't stink and if it does it's your fault"?

That's as good as Whirlpool's "We own or import most junk you can buy so it's our junk or the highway". Or GE's "Don't come whining to us, we just lease the badge". Or.... Or....

RE: membrane switches. My 33yo microwave switch panel still works perfectly. It's not the concept, it's the execution.


Post# 819980 , Reply# 14   4/19/2015 at 05:49 (3,267 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Thanks for the points ;)

"There was no reason to preclean the tub, there is nothing on that machine that could harm clothes!"
I just tryed to wrap my head arround that statement and broke my self while trying to do so.
First: That has really NO connection WHAT SO EVER to the results of the user experience.
Second: If you can whipe of a brownish film of the inside of the washer basket, sure your laundry can do so as well.
Third: There is alwaays a reason to run a first, empty cycle. Not only is it one of the best parts about getting a new machine, but keeping in mind that any washer of any quality I have met so far was wet-tested at the factory, I wouldn't want to have any of that water in my clothing.
Conclusion: If you say that move wasn't needed, even if it would have any connection to the main topic, I would never buy any applaince from you. Not ment offensive, but serious.


Post# 819991 , Reply# 15   4/19/2015 at 07:17 (3,267 days old) by angus (Fairfield, CT.)        

This is quite a conundrum. I have to say that I would never accept that I would have to use a new appliance for "a few weeks" to see if an unusual noise would go away or abate. Sorry, John, but for these prices and given the "reputation" Speed Queen has for quality, they should work flawlessly from the installation date. Now I understand that anything can happen and in the end all that matters is how it is handled. And it looks to me like both the dealer and Speed Queen (assuming the dealer's account was accurate) bungled this badly.

I also think that John's statement that "they are better off without you as a customer" is a bit harsh given that none of us know all the facts and circumstances of the situation. I have to say that if I just spent $1,000+ on a new washer and it needed immediate repair, I would be very skeptical of what else is wrong and it certainly doesn't bode well for the future.

It is sad that most appliance companies and many servicers automatically that whenever a customer reports a problem, it immediately puts the customer in a defensive position - and that the problem of course is because of customer error or misuse. I have had this happen in the past and while I am no genius, I am not an idiot nor am I crazy.

Again this is reflective of today's societal attitudes that eschews service and diagnostic help over just getting a problem off their plate back onto yours.

Reminds me of a story about the legendary retailer Marshall Field. One day he was walking the floor at his Chicago flagship store and overheard a "customer service" representative arguing with a customer over an attempted return. He pulled the representative over and asked him what he was doing and when the rep replied that he was helping the customer - Mr. Field replied "no you are not - give the lady what she wants".

I realize that many people take advantage and are serial complainers - but not all of us are and it is insulting that manufacturers and servicers start every discussion as if we are all trying to pull a fast one...


Post# 819995 , Reply# 16   4/19/2015 at 08:35 (3,267 days old) by mrb627 (Buford, GA)        
To be fair.

mrb627's profile picture
Before the tech had a chance to repair the machine, the OP went on the attack on FB, GW, and finally here. Not the best way to get satisfaction from any situation.

Additionally, your salesman should be terminated for ever revealing an account of an internal discussion between a vendor and her company.

MRB


Post# 819997 , Reply# 17   4/19/2015 at 09:07 (3,267 days old) by Lorainfurniture (Cleveland )        

There is always more to the story.

Sq should make sure that their units are 100% pre delivery. First impressions mean a lot.

That said, as an appliance dealer (used, various brands) sometimes we deliver a set to a customer and the complaints start. These type of customers are easy to spot, and typically we pick up the set and give a replacement or offer them a full refund. There would end up being nothing wrong with the set, just user error, or buyers remorse.

I like speed queen washers, for what they are, but I do not care for them enough to have them in my home. As a servicer, I don't see them lasting any longer than the new "plastic" belt drive washer.


Post# 819999 , Reply# 18   4/19/2015 at 09:10 (3,267 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

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well said and i would say that if the machine had a defect from day 1 when the op recived is machine that it should be speed queen responsabilaty to replace the machine at there charge so why should the op be force to spend some $$$ to buy a new machine when they should simply replace the washer for a full functuning model the same as he have now

Post# 820001 , Reply# 19   4/19/2015 at 09:20 (3,267 days old) by criswan (South Bend)        

MRB,

On the attack? So expressing an experience or disappointment with a company via social media is going on the attack? So, your comments in the Whirlpool Cabrio thread referencing the quality of the machine based on the normal operating sound would be an "attack" also or simply a matter of opinion considering you hadn't used one?

Social media is one of the best avenues to receive consideration for a situation that is not working itself out otherwise. We asked for a replacement, Speed Queen denied it, and then made assertions towards our usage when we pushed them on their quality... If a company doesn't need to be called to the carpet for that then I am afraid all the cattle are just lining up for the slaughter. Companies like Alliance are not the Speed Queen of old...there is no customer loyalty unless there is a reward. You think they would have given that old woman the new electronic set if they couldn't have used her as promotional? No way. Most companies today would throw you under the bus for $2 and tie your brand loyalty to the bumper as it drives away. I have learned over the years, devote your loyalty to local retailers and salespeople and only devote your dollars to companies that do well under pressure. Our Breville espresso machine had a bad boiler after a week, $2k machine. I called Breville and they overnighted a unit because "we see how many of our products you have registered" and "we don't want you to miss a single cup of our delicious espresso.". That is how consumer inquiries are handled, and yes MRB, I posted on their Facebook first when I found out the retailer had no more in stock. Apparently they didn't see that as an attack.


Post# 820006 , Reply# 20   4/19/2015 at 09:53 (3,267 days old) by stricklybojack (South Hams Devon UK)        
So it comes down to..

stricklybojack's profile picture
.
You *demanded* the machines get fixed in 'one go' and they weren't? It took two?

You don't see how the question isn't that you're a for profit business, but rather that you are using the machines well beyond the average consumer with you rescue operation? Really?

I agree that one expects prompt service when one pays a premium and it bothers me as well that companies don't seem interested in finding out what is wrong with their, in this case, new to the market product..from what is i believe a new (or at least expanded) production facility.

Sounds like you were more than just a little PO'ed from the get go.

This reminds me to treat the people on the other end of the line with respect
for best results, cause i loose it too with hopeless customer service snafus over shoddy products, often at my own expense.

All that said i may have misunderstood your story, and i don't like it myself when the company seems more interested in wriggling out of doing something, and in the process spends far more time and money than simply working smartly from the get go to fix the situation for the customer.
Best of luck..



Post# 820008 , Reply# 21   4/19/2015 at 10:07 (3,267 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
New SQs

combo52's profile picture

I Stand by my comments completely in my earlier post.

 

Yes the dealer should have fixed the noise issue quickly, the dealer was obviously not experienced in selling and servicing SQ washers and dryers,

 

BUT as the customer you should have let the dealer and their service people fix the problem, THERE is no promise that a new machine will always be perfect, going on FB, calling SQ, and even going on AW makes you look bad and differently someone who no one would want to ever deal with. There is a social expectation that you give people a chance to make things right before you go on the war path. After all no laundry was piling up as a result of this minor noise.

 

As a SQ dealer that has sold around 500 SQs [ 100 TL, 50 dryers, 50 FLWs ] we have never taken a machine back, I WOULD take one back in a minute if it had a serious problem that could not be fixed quickly, but that would never include the matching dryer that was working perfictly and we would exchange the faulty washer for another SQ washer.

 

If you buy a new Toyota [ which is far more costly than a new W&D ] and the front brake makes a funny little noise from the time you take it home do you think they will give you your money back so you can go buy a Ford.

 

The dealer you bought your SQs from couldn't be all that great [ there is no nationwide appliance seller that has a great reputation in the first place ] as you went to Sears to buy the next set of machines. This time you fell into one of the biggest consumer ripoffs by purchasing a third party four extended service contract. Appliance service contracts are riddled with exclusions and conditions that often lead to frustrating delays in getting problems corrected by competent repair personal. But Square Trade is happy with you [ for now ] but don't be surprised if after you make a few claims you get a letter from them and a partial refund for the policy stating that we no longer offer the coverage you are seeking in your area or some other such nonsense, LOL.

 

Andrew, I do applaud your decision to have two sets of washer and dryers for the amount of laundry you are doing. I would be careful worrying about the washers cycle time so much however. The short cycles that many newer Hi Efficiency machines offer are for very small lightly soiled loads, but if you are washing bedding etc from dogs and people alike you need to use at least the full normal and better yet the Heavy Duty cycles.

 

Good Luck With the New Kenmore's, please give us a review of them in about 6 months if you still have them.

 

John L.


Post# 820009 , Reply# 22   4/19/2015 at 10:10 (3,267 days old) by golittlesport (California)        
LG front loaders

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Consider LG front loaders. I recently got the 3570 washer and love it. LG has a good record for few repairs. Front loaders excel at washing items like blankets and rugs. The turbo wash feature would be great to spray the dog hair off their blankets, and you can add up to three additional rinses. There is a sanitize cycle should you ever need it. Both machines are quiet, fast and efficient.

Post# 820016 , Reply# 23   4/19/2015 at 11:10 (3,266 days old) by mrb627 (Buford, GA)        
Comments

mrb627's profile picture
Well yes. My comments on the Whirlpool aren't directly on their Facebook page, nor was I expecting Whirlpool to KMA afterwards.

I too took delivery of a SQ set and had problems with my dryer. Guess what, it took two tries but the issue was resolved and my SQ machines are running solid.

And for sheeple, to complain about a whirlpool built maytag then in a knee jerk reaction run out and buy a whirlpool built Kenmore. You forgot to tell us that the salesman talked you into it

Good luck with it and peace.
MRB


Post# 820017 , Reply# 24   4/19/2015 at 11:14 (3,266 days old) by criswan (South Bend)        

Combo,

My dealer had an entire semi load of electronic models on order to delivery just this month. The techs said they had two others they were looking into for the same idler pulley issue when he called me back after the second trip. The dealer told me when I called to request to return them that Speed Queen was still arguing that their machines were fine and they had a hard time believing that there were idler pulley assemblies going out bad. Really? Search the internet, there were multiple 542's with this issue, enough that it made the web. Heck I'll send them the video.

In accordance with what you are saying Speed Queen wouldn't want to honor a warranty for a foster family with 8 kids... Or in our case a family that does dog fostering with organizational affiliation. Companies love to say "tested to XX operations" but if you actually have a situation to test their BS, they apparently will threaten you because they are afraid of their quality not standing up.

I don't care if a "company doesn't want to deal with me" lol. That is a pretty egotistical statement on behalf of someone who says he is a dealer. Appliance dealers are the minority these days and attitudes like that kill what is left of their business. There is enough choice out there today that most businesses will bend over for your business. They might even deliver on what is promised instead of asking you to take them at their word for some halo product that people on the internet have literally created a mythology around.

For those of you pointing out Speed Queen quality issues I have attached some photos of the wash basket finishing and dryer drum finishing. Yes, those dark spots are still rough edges.





  Photos...       <              >      Photo 1 of 6         View Full Size
Post# 820020 , Reply# 25   4/19/2015 at 11:47 (3,266 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
@combo52

I respect you as dealer that you are. I really do. I respect you as someone who is older than me and somebody who contributed more to this site than me.

However: How far from reality are you by comparing a car and a washer in terms of return policy?
If a washer needs 2 service calls after less than a week of service, one can do simple math:
The washer was about 900$ including tax I guess.
An hour of work from a qualified service technician may be what, 80$? Plus 80$ for them to come out and maybe 20-40$ for the first parts.
Given the tech took one hour, there were about 200$ worth of parts and labor put into a product that was 900$ in the first place. So a bit more than 20% of the original retail price.
And the product wasn't even actualky repaired at this point.

The Toyota is how expensiv? 25000$, maybe? I dont know.
However, replacing the front brakes won't be any more expensive than 1000$, if even.
That boils down to less than 5% of the original retail value. See the difference?

Further: You sold 500 SQs? But put down 100/50/50? I guess you mean that as a relation. And only haveing spent 1 week in retail service as a school project, I sold 5 units in 5 days. My co-workers sold twice as much during the same time, at least. I don't know how long you worked to sell 500 units, but given your amounts of posts, you either sell not a lot, or you did not sell them for a verry long time.

And in the end, selling a unit does not proof one thing. Not takeing one back does not neglect the fact that a washer should not need serveral weeks before being in working condition.
Especially if there is no mention given to the customer in any written form.


Post# 820022 , Reply# 26   4/19/2015 at 12:15 (3,266 days old) by criswan (South Bend)        

Henene,

Those are exactly our thoughts.

In reference to the car comparison, actually in Indiana, if you purchase a car and find within 3 days, the contract rescission period, that there is a fault that you believe to be detrimental to the operation of the vehicle, the dealer must replace it. Indiana also has a lemon law which most manufacturers seek to avoid.

We once purchased a new BMW and on day two the cooling system wasn't operating correctly and our dealer gave us the option of swapping for the same model in the same color as it was going to take a few weeks to get parts from Germany and it was over 100 degrees everyday. We had become attached to the car and kept it but it was nice to know the dealer was going the extra mile.

Malcom, in reference to my Maytag comments. I never said we didn't like the Maximas, we love them. Best washer I have ever owned for cleaning ability but we don't care for the long wash cycles when you have to clean a few t-shirts or freshen up the furniture covers. I would gladly buy Whirlpool or Maytag again. When paired with Persil, Ariel, or Tide BA, they give exceptional results. Our Kenmores came this morning so I'm hoping for similar results. The 8500 would have been our choice had the 700 series not had the extra jet spray impeller.




Post# 820026 , Reply# 27   4/19/2015 at 12:31 (3,266 days old) by washman (o)        
Sorry to hear about your experience

both my dad and myself have the AWN 542. While mine does make the idler pulley noise off and on, it has not affected performance at all.

Nor did we deal with the grease or excessive dust in the tub.

I can agree, to a point, that the dryer cylinder is crude when compared to painted models from other brands. However it has not proven a detriment at all to having nice dry laundry at the end of the day.

The dealer and SQ were off base IMHO. For what you paid, you should have been given something more beyond the go pound sand response.

Nevertheless, you might have gotten the cart before the horse by going out on social media and posting a rant. I realize you were frustrated and probably incredibly disappointed but having said that, you so need to give company X a chance to make it right. And be reasonable in what you ask. You catch more flies with honey that you do with vinegar.

I've been dealing with the public in various forms now for over 30 years. Whether or not it is sanctioned, acceptable or violates policy matters not, but I do have my ways of being a reverse a hole when grumpy customer decides to turn the situation into an axe grinding contest. The person that acts like an adult and just wants the issue resolved, I will move heaven and earth to deliver a solution for them.

Again, I am sorry to hear of your experience. Most SQ users are pretty content with their purchase as am I. I hope your replacement machines give you good service for many years to come.


Post# 820035 , Reply# 28   4/19/2015 at 14:42 (3,266 days old) by stricklybojack (South Hams Devon UK)        
It occurs to me..

stricklybojack's profile picture
In my recent experience buying a Speed Queen FL set, the issue of shipping was prominent.
A lot of things can go out of whack with rough or improper handling.
One dealer said he would not ship the SQ Imperials on his website because of past issues
Of damage.
Speed Queen themselves urged me to buy locally, from an authorized dealer only, when I contacted their customer service. Too late as I had already bought from an authorized dealer online and a half a country away.
I am glad we went with the FL model as it seems most issues I read about concern the TL model.




This post was last edited 04/19/2015 at 16:24
Post# 820039 , Reply# 29   4/19/2015 at 15:04 (3,266 days old) by supersurgilator (Indiana)        

I'm so torn on this one. I agree that it would be frustrating to pay that much money on a new machine and it have an issue. With that said the dealer should have just taken the machine back and exchanged it for another one. I find it hard to believe that SQ really made those comments about the warranty or for that matter that the dealer would relay the information on to the customer. The dealer should have been more worried about making their customer happy, than the cost of the machine. They could have repaired said machine and sold it as a reconditioned one to recoupe some of the money from it.

Post# 820049 , Reply# 30   4/19/2015 at 16:04 (3,266 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Correction

combo52's profile picture

I meant to say in my last post that we sold 400 TL SQs approximately 50 dryers and 50 FL washers for a total of around 500 machines since we have been selling SQ over the past 8 years.

 

[ henene4 my comparison to a new car is a good one, SQ only pays $80 to $100 for a completed warranty repair, whoever came out and tried to repair the noisy washer will not be paid anything from SQ, unless the customer signs off on a properly completed repair. Note to all posters on AW, I and a lot of other people, seldom read or respond to people that do not put a name in their profile ]

 

Hi Andrew, I don't know of any small business that is in business to bend over backwards and kiss your A.., that is not selling something that is very overpriced, you have little knowledge about how the world of business works. Yes if you are fool enough to spend $2000 for a coffee machine that costs about $100 to manufacture, you might expect them to send you a free machine when it craps out and maybe even some free coffee, LOL.

 

When a new set of SQs leave the factory Alliance has $700 or $800 invested in them, then transportation costs distributor and dealer markup and delivery make up the rest of the cost you pay. There is little room for a.. kissing, unless you want to start paying $5000 for new washer and dryer pairs. The dealer had to eat the exchange costs, the only good news is that someone will get a slightly reduced price on a great washer and dryer that will likely never give them a problem for years to come.

 

John L.


Post# 820070 , Reply# 31   4/19/2015 at 18:45 (3,266 days old) by Lorainfurniture (Cleveland )        

If I was a dealer ordering "semi loads (or load)" of queens, I would have serviced it once then replaced the unit. There is more to the story, or the story is not completely truthful.

The average sale of my used washer and dryer sets is around $5-600, which is less than a third of what you paid for your set, and my customers get better treatment than what you got at your dealer.


Also, $1600 is not exactly big money for a washer and dryer set. The cheapest set I have seen is the VMW set, badged as admiral. They where close to $800, pre tax, pre delivery, and did not come with hoses, connections etc.

Top model front load sets delivered and installed on pedestals can run you around $4k. You bought the appliance equivelant of a jeep; rugged, noisy, not really expensive, but does what you need it to do. You expected a G- wagon at that price?




This post was last edited 04/19/2015 at 19:01
Post# 820073 , Reply# 32   4/19/2015 at 19:40 (3,266 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture

Now that I've cleaned the spray of coffee from my monitor, desk and keyboard, I nominate John's comment as the best corporate slogan ever. 

 

"Speed Queen: Better off without you as a customer!"

 

Face it kids, as SQ burrows deeper into the consumer market, the number of complaints will increase.  SQ/Alliance tends to get 'pedestal' treatment around here and we're sometimes quick to excuse things which would elicit howls of disdain were the companies Whirlpool, GE, or LG. We point to every bad consumer review of GE, LG, Whirlpool, and Frigidaire/Electrolux---companies that sell orders of magnitude more residential units than SQ---as proof positive they are terrible companies producing nothing but substandard products. Poor user reviews for SQ are chalked up to impossible-to-please customers who don't understand that squealing tub brakes, noisy idler pulleys, greasy tubs, poor rinsing, and knocking sounds during agitation are simply to be expected with SQ washers.  

 

Having said that, if their front-loaders sported internal water heaters---allowing for a profile-wash Sanitize cycle---I'd certainly consider one for my laundry room.  As John has pointed out they're easily repairable, solidly-built washers with a potentially very long lifespan.

 

Speaking of pedestals....now that SQ has tamed the vibration issues with their front-loader, they should offer a pedestal for it.




This post was last edited 04/19/2015 at 22:22
Post# 820079 , Reply# 33   4/19/2015 at 20:16 (3,266 days old) by criswan (South Bend)        

I love all the comments calling the events half baked and such. Haha. I think some folks around here suffer from the Speed Queen version of the RDF... reality distortion field. Apple products have long had it, Steve Jobs cashed in on it, and some people here have certainly drank the KoolAid. Lol.

Now if you will excuse me I am going to pull an espresso shot for an Americano from that "$2k coffee machine" that probably has more than a $100 in copper inside it and I'm gonna listen to the soft whirring of the direct drive motor on that Kenmore washer that was delivered a little bit ago.


Post# 820085 , Reply# 34   4/19/2015 at 21:02 (3,266 days old) by washman (o)        
dunno

If I am drinking kool aid these days. Coffee yes. Beer, certainly. The occasional Big Red (made with sugar), definitely.

Believe me, if the SQ even so much as TRIED to do something wrong (even acting eco-minded) I'd raise cain in a heartbeat.

I do know alliance has expanded and hired people in Ripon. Growing pains? Perhaps. As Frig noted, if they are delving more into the consumer market, they gotta start bringing A game in terms of customer service.

I'd write more, but the dryer with the somewhat crude galvanized cylinder just clicked off and per my garment labels, "remove promptly after tumble drying on low" means I gotta run.


Post# 820097 , Reply# 35   4/19/2015 at 21:38 (3,266 days old) by kb0nes (Burnsville, MN)        

kb0nes's profile picture
My take on this story is that expecting a replacement of a major appliance over what is likely an easily repaired / minor issue is a bit over the top. The OP compared the return of the washer to a coffeemaker, an iron and a vacuum, all of which are far easier logistically to return if there is an issue. All those mentioned items likely have a larger profit margin then a SQ washer too. This is a case that should have been handled by competent service from the dealer and a bit more tact from SQ itself along with a bit more patience from the customer in my opinion.

Of course I do understand the view that all of us who just shelled out a bunch of money just want perfection. But the flip side is the dealer doesn't have the resources to eat problems like these often and stay in business. I used to sell high end telescopes and we had a few that had issues where the customers expected full returns or exchanges on a $2500+ special ordered item. We weren't a servicing dealer and it isn't our responsibility to honor the manufacturers warranty in any manner. We did make calls to the manufacturer and even offered to provide the return shipping, none of that mattered, the customers still expected to just get another. In some cases the customer isn't always right, the MN attorney general sided with our shop.

Companies like Target and Best Buy etc have very lenient return policies and it has become very common for people to just demand a new item. With small ticket items there is enough profit that big retailers just eat it as part of doing business. This is another instance where small business can't compete with the large retailers. Since Speed Queen generally isn't sold through any big retailers, I don't see this changing soon. But as Eugene mentioned, SQ's customer relations skills need to step up a bit if they are going to be successful with residential sales...


Post# 820106 , Reply# 36   4/19/2015 at 23:00 (3,266 days old) by Mtn1584 (USA)        
LMAOROF

Oh the quiet whirl of a Kenmore....... Wait till you need service from SEARS!!!! And you will!!! Hahahahahahahahahahahahahahahahahahahahahahahahahahaha probably sooner than you think!!! The quiet whirl of a Kenmore!!! Hahaha

Post# 820107 , Reply# 37   4/19/2015 at 23:30 (3,266 days old) by Practigal ()        
And on that SQ FL

Anyone rub their hands around the inside of the front of the SQ FL's drum and found the machine screws there yet? I cannot recall a drum with screws like that....All delicate clothing will need to be in laundry bags.
Yes, I do believe that SQ is experiencing growing pains. When they first posted information about the new machines I tried to explain something of the problems with their posted information and both SQ and the SQ supporters shut me down. Criticism is neither wanted nor appreciated even when it happens to be the truth. It is really sad to see a company with everything going for it messing up...


Post# 820108 , Reply# 38   4/19/2015 at 23:47 (3,266 days old) by criswan (South Bend)        

Mtn,

Our last set of Kenmores, a set of HE3Ts are still going strong and they are 9 years old and on their 3rd family. The dryer was serviced once for a noisy ignitor and that was 8 years ago. Our lake house has a Kenmore water softener(8 years old), Kenmore gas range(6 years old), Kenmore convection microhood(4 years old), and two Kenmore fridges(10 and 8 respectively)... Now I get that Kenmore is simply rebadged but between all the appliances, I have had about 3 service calls in 10 years and they were prompt and to the point. I have had worse service out of our Bosch kitchen appliances and unavailability of parts for the range(mfrd by Thermador) and repeated condenser issues with the fridge.

The Kenmores may not have a huge independent repair network but they sub out around here and we bought a Square Trade warranty just in case Sears goes full on belly up.


Post# 820121 , Reply# 39   4/20/2015 at 07:45 (3,266 days old) by washer111 ()        
An Interesting Discussion...

(When these sorts of threads pop up, they do bring out the best in people, it seems.) 

 

I personally feel that SQ is out of line on a couple of points:

- While plenty of manufacturers recommend running a full cycle, quick rinse or whatever (like a wash with baking soda/hot water) before use, it isn't acceptable that SQ machines are leaving the factory with polishing compounds and excess dirt throughout the machine.

There was a thread here a while back about that, and some people have found it leaves marks on clothing. 

 

- Secondly. I don't CARE whether there is a squeak or a rattle that isn't detrimental the machine's operation. But it IS annoying, and NOWHERE in the user manual does it say the machine will make "strange noises" from the factory. 

We say this sound isn't harmful - but do we REALLY know whether it could be a long-term defect that fails catastrophically? If the sound cannot be fixed with parts and labour, then the machine should be replaced. Thats what a warranty is for. Lets not forgot the thread just recently of another user's washer that was replaced due to a noise that couldn't be stopped. 

 

My example is this: Our DishDrawer had a drain filter come apart about 2 years ago. I'm pretty sure we were out of the warranty period, too. I sent a request to their customer service, they immediately sent a replacement FREE OF CHARGE. 

 

Other members have pointed out the whole social-media mantra you may or may not have gone on. 

Look - I probably would've done the same thing. Like I said before, whether the machine isn't affected by this problem or not, it is COMPLETELY unreasonable it should be making strange sounds. You shouldn't need to have it looked at by a technician when its just a week or two old. 

 

Using the example of a car may or may not be reasonable, depending what you're talking about. 

For example, BMW had issues with cars in the 1990s coming from the factory with lifter(s) ticking - My car does have a tick, although its 21 years old now...

Anyway, BMW, after failing to rectify the problem with the "lifter bleed procedure" would replace the heads of the affected engines. It was supposed to fix the problem, but sometimes didn't. BUT - they did at least do this free of charge and it was a major part of the car. 

Regardless, cars shouldn't tick. But it doesn't necessarily harm them if they do. So does that mean BMW shouldn't have wasted their time replacing heads, and issuing service bulletins? NO. They risk their (premium-paying) customer base. SQ should be thinking the same way. 

 

Heading towards Off-Topic, and the subject of user-profiles:

There is no reason not to reply to people who prefer not to supply their full name on the internet. While whoever-it-is that spies on our internet usage knows who I am right now typing this, and where I am typing it from, that does not mean everyone else here has to know. Nor do they need to know my full name, birthday etc. Most seminars aimed at reducing cyber-bullying, identity theft and so on WARN against putting this information online for everyone to see. If you bumped into someone on the street, would you just go ahead and give them a complete analysis of your personality as well as information you might find filled out here? No, I wouldn't. That would be stupid. 

If someone doesn't like what another posts, and they have access to their location and full name, it doesn't make it too hard to get their phone number and give them a buzz, or to do other things. 

And remember discrimination still runs rampant round the world (whether open or behind closed doors) - potential employers *could* look up your name. This website might appear on the results. They see who is here, what they post. And they decide not to hire. 

 

Some members, such as Henene4 and myself have not supplied a complete autobiography of ourselves on our profiles.  

Yet both of us having made meaningful contributions, and have built a "reputation" of sorts amongst other members. I've been here 3 years now, and have been contributing for about 2 of those years monetarily. I've made over 1000 posts.

If I'm not "trustworthy" because I don't publicly disclose my name, then thats a pretty harsh judgement, and a bit of the "exclusivity" game in my honest opinion. I treat all posts the same, regardless of who they're from, or where they're from. Not on a name they may or may not affix to their profile - which in itself can be as bogus as the person's posts!!!

For those wondering: Yes, I have disclosed my name to members in private correspondence, including Robert (Who has me on record anyhow from monetary contribution). 

 

 


Post# 820127 , Reply# 40   4/20/2015 at 08:21 (3,266 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
@washer111

Thank you for your support. I really read you.
And anyone somehow interested would know my first name in seconds. I've mentioned it several times already. And I don't see why someone would need to know my second name. Really, why?
And to anyone: My name is Henrik E. I live in northern Bavaria in Germany, and I'll write my A-levels in pretty much exactly one year.
And again on the car comperrison (as it shows how much you think into that): As far as my concetn is, 1/9 is still more than 1/25. More than 2.5 times, to be exact. And even though SQ may not had to pay anything, the work done is still worth something.
And if a retailer says a customer is wrong right away, he\she has no place in that business. First law of good customer service: Even if he\she is wrong, he\she isn't at first. You try to help him\her. If then züthe customer still complains, you try to stear him\her away from the product. Or you give him\her tips that might improve the situation.


Post# 820277 , Reply# 41   4/21/2015 at 06:02 (3,265 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
My 86 Toyota came with a 'ticky' noise from the dashboard. No way to extrapolate that into a "reliability issue" but the dealer nonetheless took the entire dashboard apart looking for it, no argument. All I did was ask if they could look at it.

It still does it intermittently. Actually, from the manual a rubber overlay is missing from the radio buttons and that is what leaves the buttons free to 'tick'. Yes I still drive the car and it has been PHENOMENALLY reliable. ZERO major repairs and it was the first quarter production of an entirely new platform.

HOWEVER if it came with grinding noises from the transmission, I wouldn't be placated with "oh they all do that, just wait". Would I go to 'social media'? Well, it hadn't been invented yet. But neither had manufacturers saying "oh they all do that, just wait".


Post# 820302 , Reply# 42   4/21/2015 at 09:44 (3,265 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
your issue with speed queen

pierreandreply4's profile picture
My advice to you would clearly be to write your dealer a complaint letter that you send by email if your dealer has a website listing sped queen products and that in the email you put in cc all your friends and family, and if it was me and my mom in your situation and notice this when the machine was install i would of exchange the machine on day 1 fort the same model but request they send us the store demo they show on the store floor.

Post# 820310 , Reply# 43   4/21/2015 at 11:49 (3,264 days old) by mrb627 (Buford, GA)        
Floor Model CAUTION

mrb627's profile picture
A caution on accepting a floor model. The TL machines require a quantity of water be added to the tub prior to machine operation. If a floor model has been plugged in to demo the controls, there is a HIGH possibility that it may have been operated in SPIN ONLY fashion which could cause a problem later on.

Malcolm


Post# 820311 , Reply# 44   4/21/2015 at 11:53 (3,264 days old) by washingpowder (NYC)        
Unfortunately

Just because SQ manufactures deep-fill top-loading machines, it became the best-ever-flawless brand on this site praised by many.
I understand some people just so desperately need the tradition in their laundry rooms and closets with rivers of lukewarm water used each load; but why does it make SQ so fantastic? A decade ago most washers were built like and perhaps better than SQs. Nothing stops anyone from purchasing used units, it's not like they're the *only* way to go. OTOH we live in a modern world and have to comply to certain regulations, most of which I strongly support.
It looks similar to the praise of Miele in Europe, where everyone believes it's the best one can get. Problem is, Miele stands strong behind their product (at least in Europe), fool-proof their product, make an actually durable product and all that with plenty of new and improved design they seem to test well before hitting the market (one they actually have, SQ is still rather a niche brand).

I read and read and reread the original post, and couldn't find anything I personally wouldn't agree with, speaking of the way OP handled the situation. If I'm told out of nowhere that the brand new unit I just bought for a lot of money was manufactured without certain washers, and it probably would need to be taken to a shop and rebuilt, I'd immediately ask for a new one! It's not a dollar store I'm dealing with, it's a piece of appliance I bought to use, not wait for, etc.
Since the OP posted on their FB page *after* trying to resolve the issue first, what was wrong with it? I thought their page would be a perfect place to exchange both rants and raves. Nobody seems to look down at people who post millions of 5 star reviews after using a product just once? Why can't it go the other way around? Especially the latter isn't even what the OP is guilty of.
Although fellow Combo won't read nor reply, I can't help but notice 500 units over 8 years comes down to roughly 9 a month, which isn't really the Rockefeller-kinda revenue; there's probably a lot more units sold nationwide that could have developed a problem. Or people just clench their teeth and believe what you tell them - noise will go away. Which leads to another thing I never understood. I don't want *any* residue in my washer. Wet test is great, means it was checked - but wax? Oil? Whatever the heck it is? How am I supposed to be sure it would actually be *completely* removed after one cycle with dish liquid? There's a reason I sit in detergent ingredients all the time, trying to find something as natural as possible while providing excellent cleaning - no boosters from SQ, thank you. Let alone multiple posts I read regarding the finish of the tub, that needs time to become smooth; noise that will go away; tub indexing before something something something....... I expect my appliance to work right from the very beginning. Don't want to risk silks being damaged.
I'm not the most active user nor the oldest, perhaps just the opposite; yet I can't help but shake my head.


Post# 820312 , Reply# 45   4/21/2015 at 12:12 (3,264 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
On combo

Funny enough, I was abled to locate the business combo "works in", check that back and read several reviews about it in a matter of 5 minutes. I could have gone on his personal facebook site, but rather checked his quite empty business facebook. I guess, this explains a lot about his reaction about the facebook post of the OP.

One review in particular said that he "is angry and not easy to work with". Several complained about hus company never showing up on service calls that have been confirmed per phone as his website strongly reenforces. Not that I would straight away believe anything that is on the internet without double-checks and so forth, but reading his reactions on such a matter here, I think there is something about it. Not that there are no positive reviews, but keeps me thinking.

And after that research, I think I know why he "only" sold 500. And its not that his business would not run profitable. However, I still don't get what that means in relation to the problems of the OP. But again, more information.

I love it when simple psychological thinking can open up a persons existence I don't even know a lot about so much. I mean, if I met him I am verry sure he would be the way I would imagine him now...

Sorry, but that went so far off-topic that its on topic again!


Post# 820318 , Reply# 46   4/21/2015 at 13:03 (3,264 days old) by washman (o)        
If tradition means easy to use and clean laundry

without taking hours to do it, then I'm all about tradition.

Ya see, if all these fancy dancy eco-machines were da bomb so to speak, then someone would have made one years ago. But thanks to goobermint regulations and not free market economics, we're forced to use these asinine machines that are overly complicated, unreliable, and pretty much impossible to repair.


Post# 820320 , Reply# 47   4/21/2015 at 13:06 (3,264 days old) by mrb627 (Buford, GA)        
Missing Washers

mrb627's profile picture
Wish there was a way to determine what washers are the Missing Washers which somehow managed to get overlooked during assembly...

Malcolm


  View Full Size
Post# 820322 , Reply# 48   4/21/2015 at 13:30 (3,264 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
"overly complicated"

Well, I am again confused.
There are designs out there that even don't need the most complicated parts on a SQ washer: Transmission, brake and clutch. At least, these are the most important drive components that are not necessary.
There were HE washers years ago. I think about 10-15 years ago. Like, Calypso, Neptune and first Cabrios I think.
And again: It is free market. If no one would buy these machines and all would only buy SQ, only SQ would be alive. And even SQ has to follow your (elected, btw) goverment.
But you know why thats not the case: Because not everyone is unsatisfied. Lots and lots of people like their washers.
Some are just doomed to overlook the 80% (guestimated) consumer satisfaction. Its negative selection: You remember way more exactly when you hurt your self last then when you smilled last. Negative emotions will always overpower positive once.


Post# 820326 , Reply# 49   4/21/2015 at 14:06 (3,264 days old) by criswan (South Bend)        
Washers

Malcolm,

I am not sure which washers were the missing culprits but they were not easily accessible without a tear down hence the retrofit kit that they sent the techs out with. I don't know much about the mechanics of the SQ but they kept saying he last ones they had this issue with had to be taken to the shop. I trust they were knowledgeable as the dealer is also our largest local appliance repair shop


Post# 820377 , Reply# 50   4/21/2015 at 20:32 (3,264 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture

John (combo52) has helped countless people here with appliance repair issues and I enjoy his strong, sometimes strident opinions. No one appears to have a problem firing back if they disagree with or feel slighted by his posts. God knows we've had a few heated exchanges over the years, but I always find his posts great value-for-money; the occasional jaw-dropping pronouncement startling (and often entertaining).

I'll add these reviews to those Henrik referenced:

"I have been using these guys for over 25 years. It doesn't get much better. These guys don't just repair appliances, they know appliances! They know them inside and out and they are a wealth of information. Always honest. Always affordable."

"I have used these guys for years and years. They always go the extra mile and get the job done right. They have also offered me great advice over the phone when they couldn't come out and fix the problem immediately."

"When my 1979 Whirlpool dishwasher finally stopped running, I asked him to recommend a new model to sell me. No way; for one-third the price of a new model, John replaced the motor from his private stock."


Post# 820405 , Reply# 51   4/22/2015 at 04:19 (3,264 days old) by mayfan69 (Brisbane Queensland Australia)        
Nice response Eugene!

mayfan69's profile picture
Nice response Eugene to what appears to be a personal attack on John and his business.

I too have found John to be extremely helpful with appliance knowledge and even though i disagree with his views on vintage Maytags, I respect his views. He's even gone out of his way to send me Maytag parts and we have spoken on the phone several times. Both my partner and I plan to visit him (and others) when we travel to the US and Canada next year.

Henrik: I found it interesting that you mentioned the 'negative' reviews while only making a 'throwaway' comment about the positive reviews that Eugene has now copied in. Just because he doesn't have a personal facebook page or his business has an 'empty' FB page means very little....I've befriended many washer repairers here in Australia who are of John's maturity and have been in business 30+ years: and they don't have FB pages etc....and it certainly hasn't hurt their businesses.

I would trust someone like John who has been a washer repairer for many years, knows the intracacies of these appliances and knows how they've been built, as opposed to a few 'armchair critics' of this site who have near to empty profiles.



Post# 820423 , Reply# 52   4/22/2015 at 07:37 (3,264 days old) by washman (o)        
henene4 I'm not going to educate you again

on what constitutes a free market vs. a highly regulated market. Been there done that before on other threads.

The complexity I am referring to has nothing to do with what is underneath the sheet metal. I'm talking about the user interface, ie the control panel. Cycles for allergens, play clothes, ordinary clothes, sanitize, sterilize, etc. Control boards that are not very well designed or engineered to last. That is the complexity I refer to. And like I have stated many times, it is asinine to the 100th degree.

Fact is, manufacturers have decided in light of having to comply with GOVERNMENT regulations (newsflash that is NOT a free market at work)let's put all kinds of neat-o cycles to convince the user that the new machine is much more flexible and by golly if 3 options are good, then why not have 15? or 20?

Over an hour to wash, rinse, and spin dry a load of clothes? Nonsense!

Running "cleaning" cycles to clean the very machine that, last time I checked, is supposed to clean your clothes? Again, more nonsense! How was it possible that millions of old fashioned water guzzling machines managed to do the job without any special "cleaning" cycles? My mothers Whirlpool was used for 18 years and it saw all kinds of crap thrown in it. Nowhere does the manual state run a cleaning cycle with a special cleaner. Never. Nor does my SQ require such useless steps. I just use it as outlined in the manual and move on.

Just because we supposedly "elect" (by the way, in the US the EPA is NOT elected by anyone) goobermint officials does not mean they take office and do the will of the very people who elected them. Far from it. That is not a free market at work. Not sure what curriculum you studied in Germany but that is how it works.

Thus, in celebration of Earth day today, I did a load of basic cotton/poly blended clothes in my SQ. Total wash, rinse, spin, and dry was about 1 hour and 10 odd minutes. Thanks to an efficient use of time to accomplish a basic task, I am able to devote my scare time to other duties involved with moving in a new home.


Post# 820437 , Reply# 53   4/22/2015 at 09:28 (3,264 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
So, recap!

All I wanted to say was:
1. He's probably not a verry social media enjoying and reenforcing person. That explains his reaction to the OPs FB page.
2. He seems to be a personality that would search the fault the customer then the product. That indeed is criticism about him. But really, I have to take to be called uneducated and business harming. So someone should be abled to take that comment.
3. Why should I use the positive comments if I just wanted to show that independent partys have the same mind about him as I do?
4. I would trust him. But did I doub him? In which words? I doubt that a washer is comparable to a car in terms of retail actions, and that the grease could not harm laundry. Everything else was not direct critisism.

On washman:
You won't educate me. Neither will I.
BUT: A market can be regulated and a free market as well. Its regulated HOW they sell it and what way the products they sell have to be designed it. What YOU buy is not regulated in any way.
If a market would not be regulated, everybody could sell anything. And you wouldn't like it.


Post# 820442 , Reply# 54   4/22/2015 at 09:49 (3,264 days old) by washer111 ()        

@washman

While I generally have respect for your opinions, I must disagree about the "Clean Washer cycles."

These have come into play because consumers are now washing their clothes with the "Goobermint-regulated" Normal-cycles, which use water that is practically cold, and very little of it at that. Couple this with other poor laundry habits; too little detergent, fabric softeners and God only knows what else, and you can see why this has come into play nowadays. People don't have a clue how to (correctly) launder clothes - and they then blame the manufacturer when their clothes washer breaks, gets mouldy and otherwise doesn't work properly. 

 

The other thing - A clean washer cycle is there as a maintenance item. Did your floors come with a sticker that said "You must clean every XXX days?" No, I didn't think so. Yet we still clean our floors, even though the book/sticker didn't say we should. 

 

Its the same with a washer - Take care of your washer, and it will take care of you. 

I believe it was Mayfan that posted the image of an Australian TL machine used exclusively on cold-water for its entire life - the inner tub of that machine was completely encrusted with all manner of scale and rubbish after a couple of decades of, abuse (in my humble opinion). If needed, I will post that photo here again - in that washer's case, using such a cycle might have kept the machine cleaner or better smelling, if those issues were noted by the previous owner. 

 

And while I must admit I too don't always agree with John - I can certainly trust him when he says that any washer whose user(s) makes *sensible* use of it (Warm/Hot washes, with enough detergent) will never need many of the major repairs to do with bearings or seals, nor should they need clean-washer cycles. 

 

Our member Bob (Appnut) has repeadtedly stated that its not just choosing the cycle based on what the label says - You actually have to take an interest in the machine, and study the actions of each cycle to make a choice that will work the best for you, not just do what the manual seems to think is the be-all and end-all in automatic laundering. 

These new-fangled cycles you mention are the manufacturer's way of getting hotter water temperatures (boosted with heaters, in many cases), higher water levels and more rinses while still being able to meet the Government-mandated energy ratings. 

 

For the record, if I want, our Miele, in Australian programming mode, will do a full load of lightly soiled Cottons, at 140ºF (boosted temperature) in just a pinch over an hour. More if you want an extra rinse - although machines sold in Australia must meet washing/rinsing standards, otherwise they cannot be sold at a retailer!

Otherwise, you get a cycle at about 1hr 45mins. During a typical Australian Summer, you can bet anything you want those clothes will be dry within the hour, if not less, depending on the temperature. 

 

@henene4

We may have shared an opinion before on this thread - However, I think you have taken it too far.

There is no reason to go on a rampage against John or his business, especially considering you don't know him personally. What is written doesn't always display the intent it was written in. What you are say is simply uncalled for.

While we might have opinions about people on this board, I think it is best we keep those personal thoughts strictly to ourselves.

 


Post# 820448 , Reply# 55   4/22/2015 at 11:55 (3,263 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
Washer111

pierreandreply4's profile picture
Washer111,

sure i wash clothes in warm water and use hot water for bedding but there are time i need to set the wash tempature to cold water because there are certain things that need to be wash in cold water, and also washers of today are not like there where back in the 1950 and 1970, and unless going back or finding a vintage washer with true wash rinse temp no dumb down tempature we can not porevent the additon of dumb down wash rinse temp unless the washer manufacturer offered us a switch option before the washer that we toggle true wash rinses temp or default act wash rinse temp other wise we can only use or judgement


Post# 820874 , Reply# 56   4/25/2015 at 07:36 (3,261 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Dropped by the local Speed Queen/LG/GE/Whirlpool dealership to look at televisions, but was distracted by the new SQ models. The size of the SQ display has increased since I picked up an AWN542 there in early 2014. There were two front-load sets (one side-by-side, one stacked) and four top-loaders (two electronic, two with traditional controls).

Love the look of the sleek electronic panels on both types of washers and the cycle flexibility now available on the front-loaders. Hadn't noticed before that all the controls for the stacked set are located on the washer. The electronic controls do seem a bit cramped compared to those on other brands, whose controls are more spread out over the console.

Was fun to finally see these smart new models in person.


Post# 820881 , Reply# 57   4/25/2015 at 10:15 (3,261 days old) by mrb627 (Buford, GA)        
Not Yet!

mrb627's profile picture
I haven't seen them in person yet. I fear there will be a purchase involved. And I'm not ready to buy.

Malcolm


Post# 820886 , Reply# 58   4/25/2015 at 11:17 (3,260 days old) by brucelucenta ()        
SQ washers

Personally, I do not think Speed Queen has been a good reliable machine since the late 60's when they had the old solid tub models with the giant solenoids for wash and spin. Those old machines were incredible work horses that lasted and lasted. Those models were in more laundromats than not and were run many times all day long for years at a time. Changing the design to a reversing motor ruined them and it was downhill from there, in my opinion. I worked on many a washing machine in my day and never considered Speen Queen a very reliable or good machine from the 70's on. I think they tried to copy the design somewhat of the Maytag washer belt system, but did a poor job of it. They have always been problematic and noisy when they started making the perforated tub models. The first few years of those models had serious tub seal problems too. So they have really not been great machines for a long time now. Nothing new.

Post# 820890 , Reply# 59   4/25/2015 at 12:07 (3,260 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Malcolm, my money is on you pulling out your MasterCard. Thank God they don't have an internal heater or the side-by-side pair would have followed me home. They have a very solid, substantial presence about them---even without looking under the hood.

Post# 820896 , Reply# 60   4/25/2015 at 13:35 (3,260 days old) by mrb627 (Buford, GA)        
Well...Well...Well...

mrb627's profile picture
I decided to face my fear and ventured into my dealer to see what's up. They had just gotten the new top loaders out on the floor last week. Front loaders are on back order for 4-6 weeks so they didn't have them yet. I like the TL set. No purchase made today.

Also learned that the sensor for the electronic dryer is on the front bulk head at the 3 o'clock position.

I did comment that the LG's are gone from the sales floor. Too many returns. Not a Korean machine left on the sales floor.

All they had was Whirlpool, Maytag, GE, and Speed Queen for laundry. The agi-peller machines are funny looking. All three models of the cabrio were lined up and plugged in for touch pad demo. Frankly, the Kenmore version of the cabrio would be a better choice.

Malcolm

Malcolm



Post# 820930 , Reply# 61   4/25/2015 at 19:44 (3,260 days old) by norgeway (mocksville n c )        
Re Johns comments.

John is the one person you can count on not to candy coat anything, he has strong opinions, and the funny thing is, I have disagreed with him occasionally, but in the end he has always turned out to be right,,the only thing he has ever said that I don't think is correct is he likes direct drive Whirlpool machines and I hate them,...well, no 2 people are going to agree on everything..LOL. He is as good a friend as anyone could have and is always ready to help in any way he can, I would trust him with my life, truly if he recommends something, he will stand behind it..Anyone who doesent know him personally is missing out on a great teacher as well as a fine person.


Post# 828911 , Reply# 62   6/21/2015 at 15:24 (3,203 days old) by unborn ()        
Soak Cycle

i came upon this thread while researching Speed Queen washers. We bought a Maytag Centennial HE top loading washing machine several months ago. I can't get my clothes clean. I used to put white socks in a soak with detergent and Oxi Clean, sometimes overnight. The soak cycle on this new machine drains the water out after a short period and just doesn't get them white. So, I've been on the lookout for a washer that has a proper soak cycle. The Speed Queen looked like the one, until I read this thread. How does a consumer know what to buy!? help?

Post# 828912 , Reply# 63   6/21/2015 at 15:31 (3,203 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        
Maytag

foraloysius's profile picture
Your washer will not drain if you pull the plug before it does that.

Post# 829830 , Reply# 64   6/27/2015 at 13:23 (3,197 days old) by mtn1584 (USA)        
Speed Queen is the BEST washer money can buy today!!!!

Unborn,
I suggest you google Speed Queen washer reviews and see what customers say about any Speed Queen washer, top or front load!!!
They have the longest warranty in America, they are built in America, and all reviews are overwhelming 4 or 5 stars.....
I have had my AWN542 for six years now, I bought one for my mom, and my brother bought one for his wife......word of mouth sells SQ becuase of the quality!!!
Mike


Post# 829831 , Reply# 65   6/27/2015 at 13:43 (3,197 days old) by fisherpaykel (BC Canada)        
Pulling the plug

Louis,great point pulling the the plug to extend the soak period, and reminds me to restate F&P's user instruction to pull the plug when not using the washer, from our GWL11's manual. I presume to safeguard the electronic controls, and I also have a plug-in surge suppressor. Problem free 10+ years. For their 603 dishwasher install they advised fitting a switched electrical outlet, I did that and again almost 10 years so far no trouble. Surely switching off between uses would have prevented some of the DW control board fires that have occured among several manufacturers. Whether it helps or not, my advice is unplug or switch off power to the outlet. Only after having a refrigerator compartment hi temp problem repair recently did I fit a surge suppressor for that, I don't know the cause but a surge suppressor is only $10-15, cheap insurance and still cheap even if it does not prevent a problem.

Post# 829834 , Reply# 66   6/27/2015 at 13:56 (3,197 days old) by Magic_Clean (Florida)        
'Unborn'

it's easy to get an indefinite Soak with your machine. After your machine has filled and agitated; momentarily push the Pause/start button, leave the lid closed. Now the cycle is paused. Upon your return; after however much time you want to Soak, just push the button again to restart where you left off.

Post# 829841 , Reply# 67   6/27/2015 at 14:16 (3,197 days old) by cuffs054 (MONTICELLO, GA)        

Unborn, Still haven't moved so my Centenials are just sitting there. I called MT to get some more info on cycles. The manuals are really weak on info. The POWER WASH cycle is supposed to be the best. Longer wash and DEEP RINSE (two if you add the second option). The SOIL LEVEL knob does change the wash times but "There is no way to say by how much, the computer decides" (WTF)?
I have noticed two things while still using the Kendaire stack. Only Tide seems to be doing a good job. Tried Purex, not good at all. If I use Tide and one of those Super Duper, Magic, Unbelievable, Oxi Bomb things, I'm getting really good results. I have watched the Tags go through a couple of cycles; normal (useless), deep wash (pretty impressive), rinse and spin (TWO VERY DEEP rinses and spin), drain and spin (boring). I did not watch a Power wash but will drag a load over to check it out. The matching dryer is just boring.


Post# 851224 , Reply# 68   11/12/2015 at 14:35 (3,059 days old) by DUALEXHAUST ()        
AWN542

Hello, My name is Dual Exhaust. I am new to the world of "online" threads and posts about products that people own.

I always liked appliances that were heavy duty and functional. Things that lasted. I really appreciate quality made things.

What led me to all you wonderful people was my quest for a "real" top loading washer machine after my 11 year old Kenmore Series 80 just died. (I could have fixed it, but I thought I would get a new one.) Little did I know, that my choices for top loading washers on the market were limited. I wasn't really thinking at this point when I got rid of the wonderful Kenmore. I really did not pay attention to the new energy and water usage mandates. I just assumed that I could find another machine just like my Kenmore Series 80. I became determined to get a traditional top loader, the kind that used lots of water and used good amounts of energy to get clothes and other items clean.

The top loaders I found and really liked were powerful, but they were kind of cheaply made, so I passed on them. I also found many 240 volt machines, both residential and commercial, around for export out of the USA, however, I did not want to have the electrician install adaptors to make them work.

Thus my search for a new top loading washer led me to look at commercial brands, and the commercial arms of residential brands, such as Kenmore, WhirlPool, Maytag, ect. I finally started looking at brands the Laundromats used, such as Speed Queen, Huebsch, Primus, Continental and their "On Premises" washers. This lead me to the Speed Queen family of commercial models for residential use.

I purchased the new Speed Queen AWN432SP in June this year. Then I looked at some websites that had something called the AWN542, but it was discontinued as of Febuary 2015. I wanted that AWN542 machine, and the hunt was on. I finally found a dealer who had 2, brand new in the box, Speed Queen AWN542's for sale. He told me that he, "planned ahead," because folks would want a machine such as the AWN542.

When the two gorgeous cardboard cartons arrived by freight shipper, I disconnected the AWN432SP and installed one of the brand new AWN542's. (I purchased the other AWN542 simply because of their rarity and desirability.) I noticed that there was a slightly higher build quality on the AWN542 vs. the AWN432SP, and that there were more features. My summary of the Speed Queen AWN542: a commercial washer with the options and features of a luxury residential unit.

I look forward to conversing with fellow lovers of washers and appliances.

Dual Exhaust.


Post# 851237 , Reply# 69   11/12/2015 at 15:49 (3,059 days old) by washman (o)        
You made a wise choice

Dual Exhaust.

Pardon me whilst I collect my finders fee from Speed Queen.


Post# 851265 , Reply# 70   11/12/2015 at 19:07 (3,059 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
New SQ Top Load Washers

combo52's profile picture

Congratulations on your new washer, however I will take issue with your comment that there is a difference in " build quality " as there is absolutely no difference, not a single part is any different in any way, unless you equate having one more plastic knob on the control panel as better build quality.


Post# 851375 , Reply# 71   11/13/2015 at 09:46 (3,058 days old) by Easyspindry (Winston-Salem, NC)        
combo52 . . .

. . . is a great guy with many years of experience with all types of appliances. He and I disagree on numerous things, but I would always value his advice. Anyone is free to agree or disagree, but the petty personality put-downs need to stop. If I had a problem, he's the first person I would call.

As to unborn and the soak cycle, I can't help but tell you that my Fisher & Paykel washer has a two hour soak cycle in which the machine fills with water and mixes the detergent, and then soaks. Every 5 or 10 minutes or so, it agitates for a few seconds and then then continues the soak cycle. When the soak is finished, it automatically goes into the wash cycle that has been selected. It has been a great, trouble-free machine for 10 years. And it spins at 1,000 rpm.

Jerry Gay


Post# 851391 , Reply# 72   11/13/2015 at 11:31 (3,058 days old) by DADoES (TX, U.S. of A.)        
F&P Soaking

dadoes's profile picture
 
Greetings, Jerry.

I don't recall which model you have ... GWL11?

Just adding for the record (I'm sure you already know) the soak time can be reduced to 1 hr with the Time Saver option (although all the rest of the cycle phases are also halved for time).  Soak can also be moved along manually after any desired time by pressing the Advance button.

The soak function on my older GWL08 runs all the wash time of the selected cycle first, then the soak phase, then drains the wash water and continues with rinses and final spin.  It agitates five strokes every minute during the soak period.

My IWL12 has two soak options.  The standard 2-hr (or 1-hr) soak (which runs a few minutes more agitation before draining, different than GWL08) and the Stained soil level selection which includes several (three or four) shorter soak periods during the wash phase.  Also, interestingly, the programmed Sports/Shoes cycle has a 15-min soak during the wash period.


Post# 851449 , Reply# 73   11/13/2015 at 15:39 (3,058 days old) by Easyspindry (Winston-Salem, NC)        
Hey DADoES . . . (Glenn???) . . .

. . . My F&P is the Aquasmart. At least I think it is. Right now, I'm in the camper at the beach and unable to check. I have no idea what the model numbers are.

I love the soak cycle. I set the machine to come on at like 4:00 or 5:00 AM, and by the time I get up the clothes are ready for whatever is next . . . either the dryer or outside on the line.

Against everyone's advice, I bought this set and have never been disappointed.

Jerry Gay



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Post# 851474 , Reply# 74   11/13/2015 at 18:07 (3,058 days old) by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
Ahh.  I found a previous discussion.  IWL16, Phase 7 model ... last version of the Intuitive Eco line (have you used the Sports/Shoes cycle?).  My IWL12 is a Phase 6, with blue/green console color.  IWL15 is Phase 6 but with white console like yours.



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