Thread Number: 63578  /  Tag: Modern Automatic Washers
Help! New FL Speed Queen is misbehaving!
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Post# 861596   1/13/2016 at 11:12 (559 days old) by danmantn (Tennessee)        

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Hello everyone,

I anxiously awaited my new Speed Queen, but she's thumping during the ramp up period. Wash cycles are silent, full spins (when she does decide to do one) are relatively smooth. Please review the thumping in this video and offer advice. Speed Queen wants to send a tech, I want to exchange. Looking to the experts.

Note how the front panel is pushing in and out on the left hand corner. Sorry for the miserable basement lighting. This "thumping/banging" happens regardless of load and even when the washer is empty (just not as bad, but always happens during ramp up)



Post# 861599 , Reply# 1   1/13/2016 at 11:18 (559 days old) by A440 ()        

How terrible!  I would be very angry and would want a new machine also.

If it is level left to right and front to back I would guess that it is either a bad shock or a shock that is not connected.  Can't understand however what would be causing it to jump around like that empty unless the entire tub is out of round. 

Wonder if it was damaged during shipping? 

Can't think that Speed Queen would have let that machine leave the factory with these issues.

Has it been doing this since the first run?


Post# 861600 , Reply# 2   1/13/2016 at 11:22 (559 days old) by mr_b (San Diego, CA)        

Could be the internal shipping bracket was not removed during installation. This bracket is found behind the front panel below the door. When my SQ FL was installed the installer forgot to remove it. To gain access to it you need to remove the panel held in place with two screws. It has a nice yellow sticker on it saying to remove before use. Also be sure you washer is level. Finally, there are two shipping bolts in the back of the machine that need to be removed before use.

Post# 861605 , Reply# 3   1/13/2016 at 11:52 (559 days old) by mrb627 (Buford, GA)        
Kick Plate

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I would remove the kick plate and verify all the shipping supports have been removed. Before attempting to use it further....


Post# 861606 , Reply# 4   1/13/2016 at 12:02 (559 days old) by stricklybojack (San Diego, CA)        

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Like they the rubber feet need to be installed or it will slide around durning spin.
So in other words read and follow the manual.
Ours is running happily right now, yours will be too, soon enough.

This post was last edited 01/13/2016 at 14:16
Post# 861612 , Reply# 5   1/13/2016 at 13:09 (559 days old) by danmantn (Tennessee)        

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That's the irony about the whole situation. I declined installation since I wanted to make sure that it was installed correctly--by me.

The machine is perfectly balanced in all directions--I was obsessed with making sure this was correct.
The locknuts correctly retightened on all legs after level adjustments (most forget this step)
The front shipping bracket removed
The rear shipping bolts removed (and recapped)
The rubber feet installed as well.

All done before the machine was ever plugged in. I guess I assumed everyone does this, so i did not include in my original post.

I've requested a new machine--wanted to verify it with the gang here in case there is just something that I was missing. I did watch the shock absorbers as well, all firing and doing the best they can to keep the thing from banging around.

It's a special order machine (front load, rear control), so the next one will be here in about 3 weeks. has been great about the situation so far, and the last guy I spoke with at Speed Queen said if it's doing that with an empty load, something is wrong.

Let's hope for the best.

Post# 861625 , Reply# 6   1/13/2016 at 13:34 (559 days old) by vacbear58 (Sutton In Ashfield & London UK)        

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Just another idea seeing that the vibration seems to be just during the ramp up period, is it on a solid or suspended wooden floor?

If suspended floor it may mean you need to put a piece of wood (screwed to the floor) underneath the machine to help distribute the load of the machine - the ramp up period is always the point of most vibration

Hope this helps and good luck on getting your new machine sorted out


Post# 861630 , Reply# 7   1/13/2016 at 13:44 (559 days old) by Yogitunes (New Jersey)        

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seems more like the spring along the top left hand side is not connected properly....

or a balance weight is missing......

as well as the balance ring may not be working properly.....

you know something is wrong when it does it on an empty tub.....

keep us posted....

Post# 861664 , Reply# 8   1/13/2016 at 17:27 (559 days old) by Danmantn (Tennessee)        

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It's on a concrete floor. I'll poke around the upper springs if I can. Yes, it's done it from the initial test load. It's two days old.

Post# 861682 , Reply# 9   1/13/2016 at 18:50 (558 days old) by combo52 (Beltsville,Md)        
New SQ FL Washer Noise

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I would diffidently have a service tech look at the machine before asking for an exchange, It might be as simple as a loose panel Etc, Our company would never take back a product without first examining the machine, anymore than a car dealer will take back a new car without trying to correct a problem with the first car.


It is just plain wasteful and a waste of everyone's time and money to exchange an appliance that might be very easy to fix.


There are no springs in a SQ FL Washer, only four shocks.

Post# 861760 , Reply# 10   1/14/2016 at 05:28 (558 days old) by MieleFan (Connecticut)        


I'm sorry to hear about this. I've followed your posts and video's for a long time. Which model did you get? I'm considering the front-loading # AFN50RSP113TW01 with the mechanical timer. My wife is losing her patience as I search for a replacement for my Miele W1903 which I love.

Post# 861768 , Reply# 11   1/14/2016 at 07:18 (558 days old) by mrb627 (Buford, GA)        
Front Loader...

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It does appear in the video that the upper screw on the front of the machine is loose or missing. Would be worth popping the top to have a look.

There are no Speed Queen front loaders with mechanical timers anymore. The machine with the knobs is electronic with a cycle selector switch.


Post# 861780 , Reply# 12   1/14/2016 at 08:22 (558 days old) by jetcone (Schenectady-Calrods,Monitor Tops,Toroid Transformers)        
Mine makes this noise

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sometimes not all the time. Too me it sounds like a wiring harness bumping up against the tub. I really didn't consider it a defect. Yours sounds similar. It will be interesting to see what the new machine brings. Keep us updated.

Belt drive Kenmores were famous for this if you didn't secure the wiring harness after servicing.



Post# 861787 , Reply# 13   1/14/2016 at 09:53 (558 days old) by danmantn (Tennessee)        

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The loose panel was the first issue I dealt with (after the 3" dent/scratch on the side was identified). I opened the door to get the hoses out and the noticed the gap. I too thought of a screw. I didn't freak out over it, but called SQ and he sent me instructions. SUPRISE, there are no screws. Just pegs and holes that the panel slides into and secured at the bottom with two screws (like the access panel, but reversed and more pegs). Either the peg is too small or the hole is too big causing about a 1/8" gap that isn't present in the other pegs--causing the flexing. The vibration of the tub makes it more apparent.

I did notice the sound in your final spin videos Malcolm, but it only bangs around for a couple of seconds. Mine goes a long time--and I've never seen spin (burst) speeds like you're getting in the Imperials.

I did notice that one of the shipping bolts on the back was askew slightly--didn't think much about it, but it was on the same side as the dent (not a deep dent mind you).

Banging noise in Malcolms video below is about the :35 second mark...and only for a brief second or two....and the machine isn't bulging/flexing like mine.


  View Full Size
Post# 861790 , Reply# 14   1/14/2016 at 10:06 (558 days old) by danmantn (Tennessee)        

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Hi MieleFan,

I got the AFNE9RSP113TW01 - front load, digital, rear controls. It matches my existing SQ TL and dryer style.

One of the BEST things I love about the new washer IS the digital controls. Nearly endless combinations of cycles--worth every penny to me! Plus they look nice, guaranteed, and love the countdown timer. I trust Speed Queen for a quality electronic panel.
I like the touch panel SO much, I wish my TL had one. The DELAY feature is pretty awesome--no more clothes sitting in the washer over night.

One of the best cycles is the quick 24 min (total) Quick Wash. I don't have dirty clothes much, just clothes that need to be refreshed from daily wearing. This is a quick cycle and doesn't beat them to death.

I've been happy with the amount of water in all the cycles (except ECO of course). Clothes are nice and sloshy and if the clothes soak up the water, the washer will add more, which is nice.

I'm anxious to get this problem behind me and give a full review. My Speed Queen top loader still remains the Queen and will continue to be my recommendation to friends and family unless they just HAVE to have a front loader, then this may be my new recommendation (after the fix of course).

I am having trouble with the fabric softener dispenser--most concentrated formulas are too thick to fully dispense. The hole needs to be bigger. Cold water (especially this time of year) makes the softener congeal. I'll include that in my full review.

Hope this helps,

Post# 861813 , Reply# 15   1/14/2016 at 12:59 (558 days old) by DADoES (TX, U.S. of A.)        

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Clothes are nice and sloshy and if the clothes soak up the water, the washer will add more, which is nice.
I've seen at least one report from an owner of the new SQ FL complaining of insufficient water, insisting that their machine does not add more water after the initial fill if a heavy/large load needs more after saturation/absorption.  The claim is that there's no visible puddle of water in the drum.  Maybe the loads aren't large enough to do that, not unusual that people unload their washers.

Post# 861818 , Reply# 16   1/14/2016 at 13:13 (558 days old) by danmantn (Tennessee)        

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I saw that posting as well, and did check the literature from Speed Queen which says that it does keep the water level through all cycles. As I washed various loads I was beginning to call BS on it and believe the posting. Then I put in a couple of heavy quilts - like handmade quilts (because we have to wash EVERYTHING in the house when we get a new machine, right? lol). Anyway, about 3 mins into the cycle, sure enough it did add more water--quite a bit, I would say almost as much as it put in originally.

Now by sloshy, I mean the clothes are glistening wet, not floating in an aquarium by any means. The Eco setting produced the same 'damp' laundromat results I got a few years ago from the Horizon models at the laundromat and was not impressed. The big "scoops" in the tumbler do a good job of drenching the clothes. I was impressed and a good bit relieved as that was my biggest fear. I will video an empty load soon. On an empty load the water comes up about 2 inches in the drum--the same height as the 'fin' in the machine.

Hope this helps,

Post# 861836 , Reply# 17   1/14/2016 at 14:23 (558 days old) by mrb627 (Buford, GA)        
Machine Top

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Is it possible that the machine top is too far forward allowing play in the front panel? Is the top securely anchored to the sidewalls of the cabinet? (should be similar, if not identical to the top loader, I suspect)

A lot of the noise on my machine comes from the suspension point in which the rubber grommet on each shock absorber meets the baseplate of the machine. I have often thought that coating each grommet with corn starch or a similar dry powder would soften or stop the squeak.


Post# 862162 , Reply# 18   1/16/2016 at 10:06 (556 days old) by frigidareu (Brunswick, Ohio)        

This guy should not have to diagnose and "fix" his newly delivered expensive SQ FL himself. This shameful. And taking it apart himself could void the warranty.
Call the dealer that you got it from and either have them fix it or demand a replacement. Don't accept shoddy workmanship or service from any company, and then let them take your hard earned money.

Post# 862177 , Reply# 19   1/16/2016 at 11:19 (556 days old) by golittlesport (California)        
I agree

Speed Queen or the dealer should step up to the plate immediately. That kind of noise and movement is not normal or to be accepted, even if not affecting performance -- especially from an expensive machine with a reputation for being solidly built.

Good luck getting it repaired quickly and let us know what the issue was.

I've had good experiences with Frigidaire and LG front loaders and never experienced anything like that.

Post# 862314 , Reply# 20   1/17/2016 at 09:40 (555 days old) by mrb627 (Buford, GA)        

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Please read the entire post. The machine has been identified as damaged. Probably during shipping. It is usable, to a degree. And is being replaced by Speed Queen/ABT, so there isn't really a reason to freak out at this point.


Post# 862392 , Reply# 21   1/17/2016 at 16:23 (555 days old) by Stricklybojack (San Diego, CA)        

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I understand this or that loose nut can be tightened and therefore premature calls for a new machine would be out of place.
But in this era of spinsploding FL washing machines...after seeing that video I would want a new one too.
I actually commented earlier before actually watching the video...yesh! I was reading on my phone and lacked the bandwidth. Now that I have, I see the front is moving independently from the top of the machine! This thing spins at what, 1100-1200 rpm?
I'm sorry no tech can determine on site the machine is safe after sustaining a blow hard enough to cause that, hair line cracks, percision alignments out of whack etc. This is not some new Caddy owner upset about finger prints on the glass.

Good on ya, you made the right call (as it were), I hope you're washing again soon.

Post# 862436 , Reply# 22   1/17/2016 at 20:44 (554 days old) by danmantn (Tennessee)        

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The more I review the situation, I had forgotten that the top of the washer box was cut open...that seems odd to me, and makes me think that the washer was dropped or something, they opened it, couldn't see any real damaged and delivered it. states that it will be delivered in a 'factory sealed box' on their website.

I popped the top Malcolm as you suggested and everything seems to be in alignment...I'd forgotten how easy that is to do. My setup didn't allow me to fully open the top, but I did poke around to make sure nothing was being hit as it bounced around (wires, etc.). Oddly, I could not get the thing to duplicate the noise when open (manually moving the drum). As soon as I buttoned it back up (the panel is still loose for reasons mentioned above), it started to bang again. I'm thinking the boot is very stiff or installed incorrectly. It seems to be misaligned as the left side of the drum vibrates/pushes more.

Oh, and by the way, it's now dripping at the bottom of the door seal and making a new clanking noise in addition to the previous noises. I'm happy I requested a new one and will keep everyone posted on the exchange. It will be a few weeks before the next one gets here.

In the meantime, I'm enjoying playing with the control panel and the endless options. :)

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