Thread Number: 64452  /  Tag: Modern Automatic Washers
The final "nail" in the Maytag Neptune coffin
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Post# 871025   3/7/2016 at 13:12 (837 days old) by RevvinKevin (So. Cal.)        

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The **cough** Maytag Neptune (built by Samsung). 


I supposed I should be really ashamed of this acquisition and depending on your comments, I may be.   I understand these are problem laden P.O.S. but this one seems to work so far and for the price I paid - $60 - I'll play with it for a while and pass it on to some other unsuspecting individual (insert evil laugh here) or use perhaps just use it until it dies (can't be that long, LOL).


I was looking for a W & D for a friend of mine and saw this ad.  "Maytag Neptune washer" the text inside only stated "Used", with 3 so-so photos of it.    Great ad, huh?     I e-mailed the seller asking "OK what's wrong with it?"  The answer: "Nothing.  The dryer died and we decided to replace the set because the wife had to have a matching set."


RedCarpetDrew says it's either a MAH8700 or MAH9700 (I forgot to look).   I'm guessing it's the 9700, based on the "Sanitary" cycle and temp options, assuming it has a heater.


Observations so far:   Normal cycle with extra rinse - 117 minutes (or is that is "1" hour "17" mins??)   Unlike my 10-11 year old LG, this does NOT dumb down the hot water when you select hot (excellent!).   But (worse than the LG) OMG this thing takes a loooooong time dicking around for each drain / spin! . . . . Drain w/o tumble while cycling the pump a few times, tumble, stop, cycle the pump, tumble, cycle the pump, stop, cycle the pump, tumble, cycle the pump, stop, pump, tumble, pump, etc, etc.


There's a slight leak when draining I need to investigate (pic 4).    I need to do more cleaning and run another HOT (or perhaps sanitary) cycle with LCB.


So how big of a mistake did I make by buying this piece-o-crap? 


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Post# 871030 , Reply# 1   3/7/2016 at 13:25 (837 days old) by kb0nes (Burnsville, MN)        

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Mistake, for $60??? How could one go wrong at that price. Even if it turns out to be a scrapper, you get to experience another appliance and maybe even share said experience with the group! I'd call that well worth the admission price.

Now had you bought this new.... :p

Post# 871032 , Reply# 2   3/7/2016 at 13:30 (837 days old) by foraloysius (Leeuwarden, the Netherlands)        

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Don't be ashamed, be proud that you bought one of the underdogs in Applianceland. Many members here have a weak spot for the less fortunate appliances. Hope the leak can be fixed.

Try cleaning it on a hot cycle with a few tablespoons of citric acid. Chlorine is not really a good cleaner, more a sanitizer. I always had good results with citric acid.

Post# 871034 , Reply# 3   3/7/2016 at 13:44 (837 days old) by henene4 (Germany)        

I second citric acid. Just make sure to use the sanitary cycke for that, the hotter the better.

This time display seems really rather confusing. But, I guess 2h for heavy soil and extra rinse seems somewhat legit.

Oh, and please tell us about your experience with the Enviro Plus cycle. Just for the giggles ;)

Post# 871035 , Reply# 4   3/7/2016 at 13:50 (837 days old) by Gusherb (Chicago/NWI)        


That is all.

Post# 871047 , Reply# 5   3/7/2016 at 14:59 (837 days old) by nmassman44 (Boston North Shore Massachusetts)        

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I had this beast of a washer for a few years, it took forever to balance a load. In the end, the bearings went and oozed slimy orange goo all over the load in globs. This washer was also recalled since there was an issue with the board and Maytag sent out a surge protector to have the washer plug into. This washer also gave me a T2 error code...something with the heater assembly. The time you see is 1 hour and 01 minutes. But when one sees that and I would think, ok I need to come back down in an hour and the load will be done...ummmm no! Add about another hour because it would just futz around during each f-ing spin until I was pulling my hair out! And if one would watch said washer during the blessed spin event, I would tell it you got it and nope it would drop out of spin and do the balance dance all over again! I hated this washer with a passion. The dryer died a year later...motor and controls went. The dryer performed ok, not stellar by any means. I will never buy a Samsung built washer and dryer.

Post# 871048 , Reply# 6   3/7/2016 at 14:59 (837 days old) by RevvinKevin (So. Cal.)        
The reason I bought it.......

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..... aside from the price, is because of the window!    Also, as California is still dealing with a severe drought, all of the machine I do my weekly laundry in are HE.  So yes, this is another one to play with.


I moved a real Maytag Neptune off of a my "wet wall" to move this "wannabe" Neptune in.   The plan is for it to be one of the 4 HE washers I use for my weekly laundry.  


I will update and report more as I learn more.


Phil: Thanks for the words of encouragement!!   Had the price been much higher, I would have passed.  FORTUNATELY the seller entered his phone number wrong (area code off by 1 digit).    Had the number been right, it probably would have been sold by time I saw the ad.  


Louis: Thanks for the tip on the citric acid!   I see if I can find some on my way home.


Henrik: I doubt I'll use the "Enviro Plus" cycle, it scares me!  LOL



Post# 871051 , Reply# 7   3/7/2016 at 15:29 (837 days old) by vacerator (Macomb, Michigan)        
Samsung must be

the Hyundai/Kia of laundry equipment.

Post# 871063 , Reply# 8   3/7/2016 at 16:10 (837 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

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You'll have fun playing with the new arrival, for now.  The Samsung rush of joy typically wears off pretty quickly.  


Just ask the WP service techs.  WP inherited warranty and service obligations from Maytag which of course, included the Samsung imports branded Maytag.  


I've seen a few of these on CL here as well, still running and have a friend with a MaySung dryer still going that was left in a house they bought.  Now that it's drying for a family of four, it likely won't be long before they're calling to ask what dryer they should buy :-)

Post# 871135 , Reply# 9   3/7/2016 at 22:30 (837 days old) by RevvinKevin (So. Cal.)        
A few updates.... the model tag

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Yes it's the 9700 and look, it's 10 years old (I'm surprised it's still working)!  Haha

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Post# 871144 , Reply# 10   3/7/2016 at 22:43 (837 days old) by RevvinKevin (So. Cal.)        
Update... a home made washer clean cycle

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Thank you Louis for the suggestion of the Citric Acid powder!   After going to a grocery store and Target, I had to go to Walmart (ugh!) to buy some as it seems to be the only place in my area that carries it.


Per Henrik's suggestion I ran empty it on the sanitary cycle, sanitary temp, with light soil & extra rinse: 1 hr 58 mins at the start.  I also added around 2.5 tablespoons (didn't really measure it) of citric acid powder.  


The heater definitely works as it got nice and steamy!  


Tumble action: It tumbles 11.5 seconds, then pauses 8 seconds before tumbling the other direction.  


Even with "light soil" selected, it the main wash went for an hour & 10 minutes.   After a while I realized it was still tumbling, but the count down timer stopped at 49 minutes (I assume it was waiting for the water temp to reach the "sanitary temp".

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This post was last edited 03/08/2016 at 00:02
Post# 871145 , Reply# 11   3/7/2016 at 22:49 (837 days old) by RevvinKevin (So. Cal.)        
Update: Schmutz!

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After 10 minutes of "49 minutes remaining" I decided it had gone long enough (because I was getting bored) so I canceled the cycle and put it into "drain & spin".   I jerryrigged a longer drain hose so it would reach a bucket I put in the utility sink.   After all I wanted to see what type of schmutz came out of this thing.   As you can see, the water was dirty and a lot of sediment in the bottom of the bucket.  YUK! 


After the drain, I powered off the washer again, and started a rinse & spin with an extra rinse, then came on the house to update this thread and post pics.



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This post was last edited 03/08/2016 at 00:04
Post# 871146 , Reply# 12   3/7/2016 at 22:57 (837 days old) by RevvinKevin (So. Cal.)        
Update: Water level

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By the way.... the one thing I really do like about this washer so far is.... it has a decent water level!   But then again, it is 10 years old and "they" hadn't started cutting was back on water levels yet.   So far I've seen this same water level on the Normal, Sanitary and the Quick Wash cycles.   One thing I will note about the "quick wash" cycle, is after the wash, it drained and refilled w/o spinning.


P.S... no water leak throughout this entire 1:10 wash, drain, 2 rinses or final drain. 

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This post was last edited 03/08/2016 at 00:14
Post# 871164 , Reply# 13   3/7/2016 at 23:52 (837 days old) by Gusherb (Chicago/NWI)        

That was made right around the same time as our MAH8700 was. If anyone wants to know about operating characteristics I lived with one for 9 years though it sounds like you got most of it Kevin.
I will add though that the water level is the same in any wash cycle. ATC is not the smartest on these machines, I think it mostly just guesses as I always noted wild temp variations depending on load size and incoming hot/cold water temps.
Delicate wash does nothing special but shorten the tumbles, outside of that this machine doesn't adjust tumbling speed based on cycle, it's all the same. They are infuriating to watch try to spin as it does take all damn day for it to do it!

I will admit ours worked decently the first 3-4 years before it quickly started declining. Oh and one should make extra sure their pockets are empty using one of these! There is no strainer basket on the drain pump...

Post# 871190 , Reply# 14   3/8/2016 at 02:17 (837 days old) by spiralator60 (Los Angeles)        
Dirty Water/Sediment in Bucket


What kind of sediment was emptied into the bucket, sand, gravelly dirt, etc.? It reminds me of what the water in the bucket looked like when my grandmother soaked my grandfather's work overalls (he was in construction) before putting them in the washer.

I'm wondering if the previous owner just tossed dirty items in the machine without shaking them out or brushing the loose soil off first, and the residual that was not flushed out of the washer during draining accumulated over time.

How many more times are you going to run this type of cleaning cycle?

Post# 871269 , Reply# 15   3/8/2016 at 10:03 (836 days old) by roto204 (Tucson, AZ)        

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A deep, dark part of me wonders how much of that is spider-yibble.

Post# 871276 , Reply# 16   3/8/2016 at 10:17 (836 days old) by DADoES (TX, U.S. of A.)        

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What he said.

Post# 871289 , Reply# 17   3/8/2016 at 11:44 (836 days old) by RevvinKevin (So. Cal.)        

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While I did look at the sediment, I didn't run my hand through it (should have).  There was other stuff in there too, what looked like (dried slime) softener or detergent residue, but spider-yibbles?  That could very well be and it makes sense too.


OK so this thing has a limited life expectancy, who knows just how long it will last.  I'll just use it until it grenades, strip off the pump and kick it to the curb.   Hopefully I'll get a bunch of cycles out of it before it commits suicide.


Darryl, I'll run another cycle empty w/o the citric acid and see what else comes out.


While citric acid is a good cleaning agent (according to Louis) what effect do you all think it (2-3 tablespoons per cycle) could have on a deteriorating spider?




This post was last edited 03/08/2016 at 13:04
Post# 871291 , Reply# 18   3/8/2016 at 11:59 (836 days old) by henene4 (Germany)        

The effect is close to zero on an intact spider. And a spider that is covered in already oxidized/loosend jibbles will basicly be 'protected' by this layer.
Further, an hour of this low acidity solution, which likely will be partly neutralised by detergent left over, won't have much effect on any metal anyways.
I mean, its the most common descaler used on this side of the pond. If it would harm spiders, EVERYBODY over here who takes care of his/her washer would have problems.

Post# 871292 , Reply# 19   3/8/2016 at 12:06 (836 days old) by foraloysius (Leeuwarden, the Netherlands)        

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I agree with Henrik, citric acid is a mild acid. It's milder than vinegar. Overhere it's often used for descaling coffee makers, including Nespresso machines. I used it for my Constructa H-axis toploader a few years back. See the difference it made.

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Post# 871294 , Reply# 20   3/8/2016 at 12:30 (836 days old) by roto204 (Tucson, AZ)        
Enjoy it

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Sometimes the less you know, the better. I go through workaday machines like Kleenex, and only labor upon the ones worth keeping.

If it's fun, enjoy it! You could do worse than to have something inexpensive that's entertaining and exposes you to Yet Another Intriguing Design, and provides decent performance until it doesn't anymore.

The other day, I had the Buick at the mechanic's, and in replacing the fuel pump, discovered that the standpipes around the sending unit were broken.

"Do they leak?"

"No, it all passes the pressure test."

"How much to fix it?"

"Well, the part's NLA from GM; we'd have to track one down. Probably about $450."

"Put it back, and let's just act like it never happened."

Post# 871374 , Reply# 21   3/8/2016 at 21:10 (836 days old) by askolover (South of Nash Vegas, TN)        
I had one of these

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for 2 days, and back to Lowes it went!  It was possessed from day one by some anti-spin demon from Korea!  It would never balance no matter the load size.  Surprised to see some still around and actually working.

Post# 871506 , Reply# 22   3/9/2016 at 11:23 (835 days old) by alr2903 (TN)        

Looks like you have it on a concrete floor.  As long as the plug is grounded correctly enjoy.  Nothing wrong with $60. of washer entertainment.  Good for You!  A

Post# 871543 , Reply# 23   3/9/2016 at 14:40 (835 days old) by bendix5 (Central Point, Oregon)        

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We bought one of these machines Nov 2005. On the normal cycle with towels or rugs it takes forever to go in to the high speed spin. It will kick back and fill with water and rinse again. I would go cancel the cycle and then put it to spin only and it would go right in to the spin. The lower spins always worked ok. PITA..Our other problem was that it shook our entire house during spin in our Reno house, and that was pretty bad. We called service and they said it was our floor. So, with that good news we called a contractor and he said our 30 year old house wasn't built to support front load washers. We had the floor reinforced and all worked out pretty well. We now have moved back to Oregon and live in a mobile home. Floors must be sturdy here because we haven't had any problems. We love this washer. It cleans and rinses well and we hope to get a few more years out of it. I realize over ten years we are pushing our luck. We still have our 806 Maytag which we hope to put in to place when this ones goes. Good luck with your machine Kevin. I also rose up the water level some when we got ours which makes for more fun. Dano

Post# 871628 , Reply# 24   3/9/2016 at 21:45 (835 days old) by Revvinkevin (So. Cal.)        

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Well, I did two loads in it today (2nd load finishing now) and everything seems to be fine. That cleaning I did the other day with the citric acid seemed to really do the trick.

I also decided to remove the plastic window cover thing they put on it. Much easier to see inside the drum now, no hazy plastic and no more reflections.

It will get a better test this weekend when I do four or five big loads of laundry.


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Post# 871702 , Reply# 25   3/10/2016 at 09:23 (834 days old) by johnb300m (Chicago)        

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That plastic looks incredibly THICK!
Wow, seems unnecessary.

Post# 871712 , Reply# 26   3/10/2016 at 11:03 (834 days old) by RevvinKevin (So. Cal.)        

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John - Yes I agree, the plastic window is completely unnecessary.  I see a lot of machines with this extra plastic window, especially the upper end models (style over function).  My 2009 KM He5t had a dark tinted one, which made it difficult to see anything inside.   Some models have interior lights, but still.   Admittedly we are in the minority, as the majority will start the machine and walk away.   They don't care what's happening in there as long as their clothes get clean .... unlike us.


Kevin-ism:  A window in a front load washer is not functional if you cover it with a dark tinted plastic "window".


Arl - yes my laundry "wet wall" is in my garage space, so water leaks do not invoke panic.


Dano - when I took the top of the machine off I noticed it does have an adjustable water level switch AND it's very easy to access!   I may try playing with it as I do larger loads in it.   Which direction do you turn the screw to increase the water level?


Also, I did a couple more water changes (fill, brief tumble, drain) yesterday before doing the laundry in it.  I again had it drain into the bucket so I could see what was coming out of it.   Much cleaner this time.  There was still a little sediment, but far less and it felt a little sandy.  


=    =    =    =    =


Likes so far: Water level, cycles & options, heater.


Dis-likes: Longer cycle times (than other washers I have) and OMG it takes fo-evah to drain/balance/spin, Every!  Single!  Time! 



This post was last edited 03/10/2016 at 15:52
Post# 871817 , Reply# 27   3/10/2016 at 21:40 (834 days old) by combo52 (Beltsville,Md)        
Sediment In The Bucket

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Is the corroded aluminum oxide from the corroded spider, the citric acid did not cause the corrosion but instead just loosened the the crap that was hanging on the surface, { there is no such thing as detergent residue, only mineral deposits etc left from using too little or cheap detergent ]

Post# 871846 , Reply# 28   3/11/2016 at 02:56 (833 days old) by 1Mikeske11 (Washington)        
My wife could dump it fast enough

We had a Samtag and it was a POS from the start. It was in our laundry room for 5 years and that was the extended warranty on it. I do know that it had 4 circuit boards on it and 3 boot seals as it was short circuit leaking machine. Everything said about long cycle times were true and it finally landed in the garage where it currently resides until I can find another victim for it.

It currently works but you will never find another front loader in my mobile home. My wife and replaced it by going back to a top loader Speed Queen AWN432.

Post# 936560 , Reply# 29   5/5/2017 at 14:32 (413 days old) by RevvinKevin (So. Cal.)        
Observations after a year of use

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I've been doing almost one load a week in this washer since bringing it home a little over a year ago and it's been working w/o any problems or issues.  Tho I did move it off my "wet wall" about 3 weeks ago after I bringing the little 6 kg Miele home and I've decided the Miele is going to stay where it is.


May-sung Neptune LIKES:

#1. Capacity.   It's not the largest capacity washer, but I have stuffed it really full, doing some pretty large loads more than a few times and it's handled it well.  Then again, I think I've really stuffed it so full because I don't really care that much about it.


#2. The higher initial water level AND the easily adjustable water level switch.  I adjusted it for slightly more water and I may tweak it again if I reconnect it again.


#3. Selecting "hot" for the wash means hot, it's not dumbed down nor does it add cold water like the LG.



#1. It does NOT fill with hot & cold at the same time when a "warm" temp is selected.  First it's cold for a while, then hot until the water level switch is satisfied.  It does not cycle between hot & cold ala Whirlpool.  Quite often it does not tumble (or tumbles very little) during fill and as it fills through the tub/door boot, garments at the door get doused in a lot of hot water. 


#2. As mentioned at the beginning of this thread, this thing waists a lot of time to drain-tumble-spin each time it does.  


#3. Spins between wash and all rinses are only at a medium speed, not "high" that I selected.  Full, max speed only occurs during the final spin.  (also, I haven't been able to tell any difference between "high" rpm and "max extract plus" as the rpm seems to be the same for both).


#4. During the last part of the final rinse, it adds more water, then increases speed to a "spin distribution"(?) speed for a full 30-45 seconds, sloshing water up and around the outer tub (to rinse any schmutz buildup and prevent "tub stink").  But every time it does this, there's an inch or more of foam / suds build up in the door glass that doesn't dissipate as the tub drains.


#5. It's really noisy, more so than any other FL washer I have.  But not from the motor or bearings, from the garments slapping against the tub and splashing in the water inside.  There are two large tub vents on the back of the machine and a lot of interior tub noise comes out from them.  I ended up stuffing a wash cloth in each to act as a "muffler". 


Re: the gritty / sandy discharge during the first cleaning.  I neglected to mention the seller told me they went to the dessert / sand dunes a lot and washed everything after those trips in this machine.  This explains all the sand coming out of the drain hose.




Post# 936610 , Reply# 30   5/5/2017 at 18:03 (413 days old) by ovrphil (N.Atlanta / Georgia )        

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Good notes, Kevin. It reminds me that if I buy new, I'll be sure to run every cycle and take notes on cycles, etc. If something isn't agreeable, take it back within 30 days or whatever the warranty.

I'd prefer that the water coming onto the clothes or whatever is being pre-mixed to be warm before entering the washing chamber. :-)

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