Thread Number: 65559
/ Tag: Modern Automatic Washers
what's wrong with this Speed Queen? |
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Post# 881639 , Reply# 1   5/21/2016 at 08:34 (2,868 days old) by washman (o)   |   | |
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I would post there and they will respond |
Post# 881641 , Reply# 2   5/21/2016 at 08:35 (2,868 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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I am thinking of 2 things 1 you should write a complaint letter wit the head company of speed queen and 2 ask your dealer to clearly take back the defective washer and send you a replacement washer and if you are still under wareenty with the original proof of purchuse you could also ask for a refund and buy a new washer in another store or rather than pass true your dealer for a repair call speed queen directly if it was my washer doing that thats what i would do
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Post# 881649 , Reply# 3   5/21/2016 at 09:40 (2,868 days old) by mrb627 (Buford, GA)   |   | |
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Question. With an empty tub, can you place your hands on the tub ring at the 3 and 9 position and twist clockwise and then counter clockwise and reproduce the honking? If so, then your noise is most likely in the suspension. Aka, springs and/or friction ring. Otherwise, I would suspect something in the drive system.
Malcolm |
Post# 881658 , Reply# 4   5/21/2016 at 12:19 (2,868 days old) by ea56 (Cotati, Calif.)   |   | |
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I think you got a lemon and either the dealer or SQ need to pick up the lemon from your home and deliver a NEW SQ to you at the same time. You have had numereous issues with this machine over the past 9 mo., and for a new washer that cost around $800 this is not acceptable. I don't mean to disparage SQ, any company can have a lemon come off the assembly line. But what you've experienced with this SQ is certainly not what the champions of SQ on this site would find acceptable and neither should you.
Sometimes going into the business where you made the purchase and calmly speaking with the owner will get you results in a situation like this. If thats not succesfull call SQ and ask to speak with someone high up on the food chain that can provide a satisfactory resolution, and in my opinion further visits from this tech who has been servicing your SQ is not the answer. Eddie |
Post# 881669 , Reply# 5   5/21/2016 at 13:43 (2,868 days old) by mrb627 (Buford, GA)   |   | |
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Certainly the main part of your problem has been dealing with inexperienced service personnel from the dealership. This should have been escalated to a commercial machine serviceman. They are better trained to handled these repairs than the glorified parts swappers that you have allowed into your house.
Malcolm |
Post# 881678 , Reply# 6   5/21/2016 at 16:53 (2,868 days old) by mtn1584 (USA)   |   | |
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I would call Alliance and request a new washer. I'm sure they will accomadate you as you've had so many service calls and an incompetent tech. Play that up and I'm sure they will help you, no one wants bad press. |
Post# 881809 , Reply# 8   5/23/2016 at 12:10 (2,866 days old) by mtn1584 (USA)   |   | |
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Another reason why Alliance / Speed Queen is the best !!!! So happy you go your issue resolved! Mike |
Post# 881814 , Reply# 9   5/23/2016 at 13:39 (2,866 days old) by moparwash (Pittsburgh,PA )   |   | |
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Post# 881849 , Reply# 10   5/23/2016 at 19:57 (2,866 days old) by angus (Fairfield, CT.)   |   | |
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Great news - I hope there are some Alliance/Speed Queen sanctions for that idiot of a repairman. They shouldn't be an authorized servicer if this is what they are doing. |
Post# 882118 , Reply# 12   5/25/2016 at 14:03 (2,864 days old) by ea56 (Cotati, Calif.)   |   | |
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The washing machine gods must have it out for you! I've never heard of anyone having a more dfficult time buying a new washer that actually works like it should. That being said I find it hard to believe that at least someone at SQ wasn't aware of this mondo scratch and poor job of touchup when they packed the machine for shipping. If not, SQ quality control is sorely lacking.
Personally, if I was the owner of the appliance store where you purchased your SQ and I was advised by SQ to provide a replacement, I would have personally inspected the new machine, made sure that there were no inperfections, RUN the machine to test it for satisfactory performance and cleaned any polishing compound out of the tub before delivery. I would have expected that SQ would have requested the dealer to do this too. And then, since there has been an apparent problem with the service tech I would have personally gone out to your house with the delivery crew to be sure that you were satisfied once and for all. To me this whole thing just says we don't give a s__. And if IRCC didn't you also purchase the matching SQ dryer shortly after you bought the TL? I would expect the dealer to care more about customer satisfaction and WORD OF MOUTH advertising. I really just don't get this kind of customer treatment at all. I'm sure you have made SQ aware of the lastest screwup. I certainly hope that they will eventually make this right for you. I don't remember what was wrong with your old washer, but if I were you I would be wondering if maybe I just should have kept it. Good luck getting a happy outcome, I know you will let us all know how it turns out. Eddie This post was last edited 05/25/2016 at 18:25 |
Post# 882130 , Reply# 14   5/25/2016 at 16:05 (2,864 days old) by ea56 (Cotati, Calif.)   |   | |
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That big scratch was already touched up with white appliance paint, I seriously doubt that it touched itself up in transit, it was packed this way. Also, bargining for a dryer is a moot point if Cheryl already bought a new SQ dryer shortly after she purchased the TL. I agree remain calm, but firm in what you expect to make it right for you. And when the next replacement is delivered, DO NOT accept delivery until you have thoroughly inspected the machine and at least have run a small load thru the short cycle, to be sure there are no unusal sounds, ect. Only then if all is satisfactory accept delivery.
Eddie |
Post# 882135 , Reply# 15   5/25/2016 at 16:13 (2,864 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882136 , Reply# 16   5/25/2016 at 16:17 (2,864 days old) by mtn1584 (USA)   |   | |
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I'm confused where did you read that Malcom? Mike |
Post# 882176 , Reply# 17   5/25/2016 at 21:38 (2,864 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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This did not happen at the factory, but in any event just ask for a new front panel, asking for another washer is just asking for more problems, this time they might damage your home bringing it in etc.
Honestly some of your washer problems are of your own making, there would be nothing wrong with keeping a washer where the front panel had been touched up, we should all consider the environmental cost of unnecessary appliance replacements, after all is having a washer that once had a scratch on it and is now touched up going to make your life any better or worse?
John L. |
Post# 882181 , Reply# 18   5/25/2016 at 23:02 (2,864 days old) by alr2903 (TN)   |   | |
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I wonder if simply offering the dealer the option of a quick swap of the front panels, from the machine you returned? The dealer might see this as working with him? You could avoid corporate altogether. |
Post# 882196 , Reply# 20   5/26/2016 at 03:32 (2,863 days old) by brucelucenta ()   |   | |
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Post# 882199 , Reply# 21   5/26/2016 at 04:05 (2,863 days old) by Sbond22 (Grove City, Fl. USA)   |   | |
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Post# 882200 , Reply# 22   5/26/2016 at 04:21 (2,863 days old) by brucelucenta ()   |   | |
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Post# 882201 , Reply# 23   5/26/2016 at 04:38 (2,863 days old) by brucelucenta ()   |   | |
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Makes the "quality" of speed queen kind of obvious. |
Post# 882226 , Reply# 25   5/26/2016 at 08:26 (2,863 days old) by runematic (southcentral pa)   |   | |
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Post# 882239 , Reply# 26   5/26/2016 at 10:13 (2,863 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882241 , Reply# 27   5/26/2016 at 11:10 (2,863 days old) by ea56 (Cotati, Calif.)   |   | |
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I think you have made the right decision for now to accept the new panel if the washer otherwise is satisfactory. I'm glad that SQ has taken care of you, but be sure (and I know you've already done so) to document the who, what and where of your conversation with SQ.
I totally agree with you, that scratch was on the washer when it left the factory. Anyone reading your account should have been able to determine that. And even worse, the touchup job is so bad that you know whoever did this also knew they were shipping out a defective product. As for this dealer, I wouldn't buy a box of Affresh tablets from him, never mind another new appliance. Maybe it was just the tech that couldn't or wouldn't do his job properly, but at anyrate, the owner was aware of your ongoing problems with the machine. He also knew you are a repeat customer that is also interested in future purchases. This should have prompted him or her to followup on you situation to make sure you were happy. And as for the problems being of your making, I really don't see how this conclusion was made. You should be able to use a new washer for at the very least a few yrs. before you have any service needs. And as for any future service needs, it might be wise to ask SQ for a referral to another service provider, just in case. Anyway, best of luck to you. Eddie This post was last edited 05/26/2016 at 11:46 |
Post# 882256 , Reply# 28   5/26/2016 at 12:27 (2,863 days old) by runematic (southcentral pa)   |   | |
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I have seen hidden damage from a few different manufacturers that had to have come from the factory. For instance, top mount refrig with a dent on the door UNDER the corner foam piece that was not damaged in any way possible. It had to be on there and then the person at the factory put the corner piece on. I've seen touch up jobs.
I have never seen a scratch that big though. You win a prize!! |
Post# 882271 , Reply# 29   5/26/2016 at 15:31 (2,863 days old) by brucelucenta ()   |   | |
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Hope you have better luck with this machine. |
Post# 882305 , Reply# 31   5/26/2016 at 20:48 (2,863 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Post# 882337 , Reply# 33   5/27/2016 at 06:08 (2,862 days old) by Frigilux (The Minnesota Prairie)   |   | |
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The two indecently-owned appliance dealers in my little village are excellent with service / repairs. I read horror stories like the ones above and wonder how such dolts can remain in business. Around here, word-of-mouth would kill a dealership that provided such lousy service very quickly.
Edit: LOL! Only Autocorrect could have substituted such a hilarious replacement word. I did, of course, mean 'independently owned'. This post was last edited 05/27/2016 at 07:48 |
Post# 882341 , Reply# 34   5/27/2016 at 06:44 (2,862 days old) by runematic (southcentral pa)   |   | |
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Post# 882352 , Reply# 37   5/27/2016 at 09:25 (2,862 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882360 , Reply# 39   5/27/2016 at 10:25 (2,862 days old) by glomain (tuscarawas cnty. (eastern ohio))   |   | |
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Post# 882361 , Reply# 40   5/27/2016 at 10:50 (2,862 days old) by ea56 (Cotati, Calif.)   |   | |
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I'm glad that you are finally getting your money back. I can't believe that this dealer actually thinks that you should be willing to accept less than perfect goods on a new appliance sale. I thought that the justification for SQ higher prices was due to their superior quality. For a while now I have been wondering if SQ is a cash cow for dealers and that is why they promote them. After all, if they require so much maintenance and repair they are like the gift that keeps on giving for a dealer that does service.
After you get your check and it clears the bank you might want to let SQ know about this dealers poor attitude.
In the meantime press your Roper back into service and look for a good used TL to refurbish. For the kind of TL you like I don't think you'll be able to find it another way. Good Luck! Eddie This post was last edited 05/27/2016 at 11:31 |
Post# 882364 , Reply# 42   5/27/2016 at 11:32 (2,862 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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if you went a good washer indterm of top load nothing beats good old fashion direct drive and if you look at this kenmore direct drive you have the advantage of chosing the agitiaton and spin speed depending on the load your washing as well as an extra rinse
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Post# 882389 , Reply# 44   5/27/2016 at 16:57 (2,862 days old) by LordKenmore (The Laundry Room)   |   | |
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Sorry the new washer didn't work out!
What I read of this experience sounds like a nightmare. Maybe the new machine is only breaking in...but after all that has happened, I think many people would be wondering. I know for sure I'D be wondering. And I am less than impressed by the attitude towards that scratch. I have a hard time believing no one would care about scratches. I think many people would care very much on a brand new machine. |
Post# 882390 , Reply# 45   5/27/2016 at 17:05 (2,862 days old) by LordKenmore (The Laundry Room)   |   | |
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>if you went a good washer nothing beats driect drive washer
That depends... They seem durable, and they seem to be easy to repair. But there is that "Shredmore" issue (clothing damage). Whether or not they are harsh on clothes seems to be debatable here--I note some hate the DDs, citing all sorts of problems, and others claim zero trouble. For the record, I am using a ca. 2007 WP DD, and over the last year, I think I've noted wear issues...although I can't say for sure how much, if any, I can blame the washer. (Was stuff just worn to roughly that point, anyway? Possible, since it's not new.) This said...I don't think I'd want a WP DD to be my only washer unless it had 2 speeds (this one doesn't). Ideally, a DD would be a model that has a speed switch separate from the timer (so that one can set gentle wash/fast spin). |
Post# 882391 , Reply# 46   5/27/2016 at 17:07 (2,862 days old) by LordKenmore (The Laundry Room)   |   | |
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Post# 882396 , Reply# 47   5/27/2016 at 17:31 (2,862 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882412 , Reply# 48   5/27/2016 at 19:00 (2,862 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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but if you went to stick with speed queen try to fine a good old fashion speed queen with overflow rinse and good washers are also the famous fridgedair 1-18 with the up and down agitator
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Post# 882415 , Reply# 49   5/27/2016 at 20:04 (2,862 days old) by mjg0619 (Scranton, Pennsylvania)   |   | |
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Cheryl,
While I'm personally no great fan of Direct Drive Whirlpool/Kenmore washing machines, I will say that they are indeed built like tanks and are absolutely a dime a dozen. Personally, I prefer and would have suggested a reconditioned two-belt Maytag washer, but they're usually not as easy to find as the Whirlpool machines. I can't say enough good things about mine. Here's a few Whirlpool machines that I found in both the Pittsburgh area and the Altoona-Johnstown area for your perusal: pittsburgh.craigslist.org/app/560... pittsburgh.craigslist.org/app/559... pittsburgh.craigslist.org/app/559... pittsburgh.craigslist.org/app/559... altoona.craigslist.org/app/560714... |
Post# 882485 , Reply# 51   5/28/2016 at 11:18 (2,861 days old) by mamapinky (blairsville pa)   |   | |
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I'm going to try to post a pic of the box in truck before opening..but sometimes when I try to post a pic it posts the last pic I sent in...I'm a puter dummy.
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Post# 882486 , Reply# 52   5/28/2016 at 11:21 (2,861 days old) by mamapinky (blairsville pa)   |   | |
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Notice anything about the top of the box...where's the strap that should be wrapped around it. |
Post# 882488 , Reply# 53   5/28/2016 at 11:23 (2,861 days old) by mamapinky (blairsville pa)   |   | |
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And the bottom of the box sure looks cut open to me. |
Post# 882498 , Reply# 54   5/28/2016 at 12:47 (2,861 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882500 , Reply# 55   5/28/2016 at 13:09 (2,861 days old) by stricklybojack (South Hams Devon UK)   |   | |
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Post# 882501 , Reply# 56   5/28/2016 at 13:20 (2,861 days old) by ea56 (Cotati, Calif.)   |   | |
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The box was cut, look at the very bottom of the picture of the box. It has been cut right along the dotted line on the box where the box is meant to be opened. If the serial numbers on the box and the machine don't match then one would have to conclude that the dealer made a switch. While I hate to think any honest dealer would do this perhaps this was their way of getting rid of another defective machine. This scenario would clear Alliance of any wrong doing. It does seem that Alliance has been trying to do the right thing in resolving this issue. Too bad the dealer isn't up to par with Alliance. Maybe if Cheryl still wants a new SQ TL she could get Alliance to contact another dealer in her area and arrange for the sale to be made thru them if they can be relied upon to provide the follow thru that a customer would expect when buying a major appliance.
BTW Cheryl, that was good thinking on your part to photo document the delivery of the replacement machine. If you haven't already done so get a clear photo of the serial number on the machine before they pick it up on Wed. If the numbers don't match you'll have clear evidence to provide to Alliance. And since you've been thru so much hassle with this purchase maybe Alliance would upgrade you to their FL for a slight extra charge or no extra charge as a gesture of goodwill. I think you would be much happier with the FL anyway since IIRC you do laundry for more than a few people and you would have a larger capacity. Eddie This post was last edited 05/28/2016 at 16:12 |
Post# 882519 , Reply# 57   5/28/2016 at 15:55 (2,861 days old) by mrb627 (Buford, GA)   |   | |
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Post# 882602 , Reply# 59   5/29/2016 at 06:47 (2,860 days old) by chetlaham (United States)   |   | |
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When you buy a machine ask that it be dropped off at your home in box, unopened. I do this with 100% of my appliances purchases and NEVER, EVER had a problem. If it comes opened, I refuse to let them drop it off and store gets a call like no other. The times I let folks drag an opened machine into my home has always been disappointing. I've even had guys use a long knife to open the box which left scratches. Install it yourself as well.
My honest opinion here is that dealer sucks and the repair man is a quack. Seriously, new timer for what sounds like a suspension/transmission issue? |
Post# 882801 , Reply# 62   5/30/2016 at 09:25 (2,859 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)   |   | |
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Hello cheryl in term of front loader with internal water heater in your price range there is the whirlpool duet washer like this one from home depot and also the advantage is you fill up the detergent dispenser and you do not have to fill it up everytime the washer will let you know when it needs to be refill and there is lg as well thats very good but they are costly unless they are on sale
CLICK HERE TO GO TO pierreandreply4's LINK
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Post# 882871 , Reply# 65   5/30/2016 at 15:13 (2,859 days old) by Frigilux (The Minnesota Prairie)   |   | |
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I am the guy with the Maytag 8100s. They live up to CR's high ranking. Very satisfied with them---large capacity (approx. 4.5 cu. ft.) in a 27" wide footprint. Fits through doorways. Nice design/styling, too.
Three new models (formerly known as the Maxima line) offer an internal heater and the stain-conquering Power Wash cycle. Made in the USA if that is a factor. The 3505 runs around $850; the 5500 around $1,000 and the 8200 around $1150 (all retail prices; a dealer will probably discount). Maytag has rebates available at the moment (see their website). This post was last edited 05/30/2016 at 15:32 |
Post# 883333 , Reply# 68   6/2/2016 at 22:56 (2,856 days old) by Joe_in_philly (Philadelphia, PA, USA)   |   | |
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Just don't freak out about the amount of water in the drum. When I got my HE3t many years ago, I thought I had read enough about how little water FL machines used and had prepared myself. Yet when I actually used it, I couldn't believe it was working correctly, or that it could clean my laundry. After a few loads and seeing the great cleaning, I didn't worry about it anymore! Despite the warnings that FL machines won't last, mine is 13 years old and going strong.
A friend of mine has a model similar to yours, and it works great. It may take a little time to find the right dosing and cycle selections, but I expect you will be happy. |
Post# 884173 , Reply# 70   6/9/2016 at 11:39 (2,849 days old) by ea56 (Cotati, Calif.)   |   | |
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I'm so happy for you! This has been one hell of a journey for you trying to get a washer that you are happy with. I admire your perseverance! One thing I've discovered with my LG is that the Bulky Cycle fills with more water, especially with the Water Plus option selected. So if water level ever becomes an issue with your Duet try the Bulky Cycle out. Sounds like you off to a great start with your FL. But IRCC didn't you post sometime back that for a brief time many yrs ago you had a Westinghouse FL that you really liked? Hears hoping you'll come to feel the same way about your new Duet.
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Post# 884292 , Reply# 72   6/9/2016 at 19:19 (2,849 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Post# 884310 , Reply# 73   6/9/2016 at 21:35 (2,849 days old) by Joe_in_philly (Philadelphia, PA, USA)   |   | |
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Post# 884386 , Reply# 75   6/10/2016 at 07:38 (2,848 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Glad your new front-loader is working out well for you, Cheryl! I've been using the format since the mid-1980's and the newest HE front-loaders do an excellent job while using less water / energy. I'm guessing your Whirlpool and my Maytag have many similarities; I've been pleased with it. Happy washing!
Tub light: That's important to me, too. I bought the 8100 series Maytag instead of the 5100 only because the 8100 had a tub light. So basically I spent $125 for a tub light, LOL! This post was last edited 06/10/2016 at 10:42 |
Post# 884415 , Reply# 76   6/10/2016 at 10:30 (2,848 days old) by johnb300m (Chicago)   |   | |
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I'll chime in too, congrats.
The latest WP/Maytag front loader line with direct drive seem to be excellent machines! I've had my Maxima 5100s since December, and they've been flawless, and gentle. Everything comes out clean, and saves me a lot on water and detergent. If it's a large, dirty load of towels and such, i'll add extra detergent, and then a 3rd extra rinse, and it all comes out great. Couldn't be happier to be out of the top loader world. |
Post# 884500 , Reply# 78   6/10/2016 at 22:20 (2,848 days old) by ea56 (Cotati, Calif.)   |   | |
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Post# 884685 , Reply# 79   6/12/2016 at 08:53 (2,846 days old) by brucelucenta ()   |   | |
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See, what was wrong is that she accidentally bought the wrong machine the first time. |
Post# 884691 , Reply# 80   6/12/2016 at 09:52 (2,846 days old) by mrb627 (Buford, GA)   |   | |
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Post# 884692 , Reply# 81   6/12/2016 at 09:55 (2,846 days old) by glomain (tuscarawas cnty. (eastern ohio))   |   | |
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