Thread Number: 65559  /  Tag: Modern Automatic Washers
what's wrong with this Speed Queen?
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Post# 881637   5/21/2016 at 08:17 (2,868 days old) by mamapinky (blairsville pa)        

Speed Queen AWN432 nine months old
Months ago it acted as if it was off balance, and the tub banged violently. I had service come out and take a look. As per their orders I had a full load of towels in the machine and filled with water. Service man turns it onto spin and watches it bang around..proclaims I need to babysit this machine and leaves. I have service return as banging is extremely violent and happens on every load, even though its leveled front to back and side to side. ..he takes front cabnet off and tells me it may need a new friction ring. He also shows me all the cornstarch falling out of the machine ..cornstarch that he says speed queen packs in their washers...
Returns a week later and replaces friction ring, base plate and milk stool...the old friction ring was extremely thin almost gone...wasn't cornstarch as speed queen does not pack machines in this stuff..the white powder was the friction ring breaking down. Ok...now the machine is spinning almost normal...except it has a loud vibrating honking sound...This loud honking is during spin and agitation. service returns and installs a new pump and belt...he fills it up and ....honk honk honk....now he has ordered a motor, timer and springs. That's 8 new parts on a 9 month old machine. First of all I obviously have a quack of a service repairman...I've call SQ 4 times they say they can't help me that I have to go thru my dealer. My dealer just keeps sending a quack that doesn't know his @ss from a whole in the ground....what do you all think?





Post# 881639 , Reply# 1   5/21/2016 at 08:34 (2,868 days old) by washman (o)        
SQ has a facebook page

I would post there and they will respond

Post# 881641 , Reply# 2   5/21/2016 at 08:35 (2,868 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
i think you should write a complaint letter

pierreandreply4's profile picture
I am thinking of 2 things 1 you should write a complaint letter wit the head company of speed queen and 2 ask your dealer to clearly take back the defective washer and send you a replacement washer and if you are still under wareenty with the original proof of purchuse you could also ask for a refund and buy a new washer in another store or rather than pass true your dealer for a repair call speed queen directly if it was my washer doing that thats what i would do

Post# 881649 , Reply# 3   5/21/2016 at 09:40 (2,868 days old) by mrb627 (Buford, GA)        
Honking

mrb627's profile picture
Question. With an empty tub, can you place your hands on the tub ring at the 3 and 9 position and twist clockwise and then counter clockwise and reproduce the honking? If so, then your noise is most likely in the suspension. Aka, springs and/or friction ring. Otherwise, I would suspect something in the drive system.

Malcolm


Post# 881658 , Reply# 4   5/21/2016 at 12:19 (2,868 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
I think you got a lemon and either the dealer or SQ need to pick up the lemon from your home and deliver a NEW SQ to you at the same time. You have had numereous issues with this machine over the past 9 mo., and for a new washer that cost around $800 this is not acceptable. I don't mean to disparage SQ, any company can have a lemon come off the assembly line. But what you've experienced with this SQ is certainly not what the champions of SQ on this site would find acceptable and neither should you.

Sometimes going into the business where you made the purchase and calmly speaking with the owner will get you results in a situation like this. If thats not succesfull call SQ and ask to speak with someone high up on the food chain that can provide a satisfactory resolution, and in my opinion further visits from this tech who has been servicing your SQ is not the answer.
Eddie


Post# 881669 , Reply# 5   5/21/2016 at 13:43 (2,868 days old) by mrb627 (Buford, GA)        
Domestic Repair

mrb627's profile picture
Certainly the main part of your problem has been dealing with inexperienced service personnel from the dealership. This should have been escalated to a commercial machine serviceman. They are better trained to handled these repairs than the glorified parts swappers that you have allowed into your house.

Malcolm


Post# 881678 , Reply# 6   5/21/2016 at 16:53 (2,868 days old) by mtn1584 (USA)        
Too many issues

I would call Alliance and request a new washer. I'm sure they will accomadate you as you've had so many service calls and an incompetent tech. Play that up and I'm sure they will help you, no one wants bad press.

Post# 881802 , Reply# 7   5/23/2016 at 11:07 (2,866 days old) by mamapinky (blairsville pa)        

Thank You all for all your excellent advice. I have made numerous calls to my dealer and to Speed Queen. ..in the end a new replacement washer will be delivered tomorrow. Speed Queen said..We stand behind our products 100% and you should have been given a replacement months ago. Thanks a ton guys.

Post# 881809 , Reply# 8   5/23/2016 at 12:10 (2,866 days old) by mtn1584 (USA)        
Excellent customer service!!!!

Another reason why Alliance / Speed Queen is the best !!!!
So happy you go your issue resolved!
Mike


Post# 881814 , Reply# 9   5/23/2016 at 13:39 (2,866 days old) by moparwash (Pittsburgh,PA )        

moparwash's profile picture
Nothing worse than a loud Queen

Post# 881849 , Reply# 10   5/23/2016 at 19:57 (2,866 days old) by angus (Fairfield, CT.)        

Great news - I hope there are some Alliance/Speed Queen sanctions for that idiot of a repairman. They shouldn't be an authorized servicer if this is what they are doing.

Post# 882059 , Reply# 11   5/25/2016 at 07:40 (2,864 days old) by mamapinky (blairsville pa)        

Yesterday the new replacement SQ came..after delivery left I started the cleaning of the tub...but when I wiped down the front cover I noticed a huge scratch and dent...my old eyes didn't pick this up right away do to lighting and the fact that this had been touched up by someone....yes someone knew it was there and touched it up. It was in a box on the truck and I watched them from below the truck cut the box open...I now have to wonder if the dealer managed to rebox his floor model...or if SQ did this during manufacturing, or if this, heaven forbid was a refurbished machine. I am sick of all this drama with this machine..the dealer, SQ and the service tech.. I plan to call SQ this morning and have them check the serial number but if this was orchestrated by SQ I won't get answers. I'm going to try to send in a pic if it works and it may not since anytime I try to send a pic in here it just keeps posting the first pic I ever sent. Lol..if it comes thru expand it out and tell me what you think Cheryl

  View Full Size
Post# 882118 , Reply# 12   5/25/2016 at 14:03 (2,864 days old) by ea56 (Cotati, Calif.)        
For Real Cheryl?!!!

ea56's profile picture
The washing machine gods must have it out for you! I've never heard of anyone having a more dfficult time buying a new washer that actually works like it should. That being said I find it hard to believe that at least someone at SQ wasn't aware of this mondo scratch and poor job of touchup when they packed the machine for shipping. If not, SQ quality control is sorely lacking.

Personally, if I was the owner of the appliance store where you purchased your SQ and I was advised by SQ to provide a replacement, I would have personally inspected the new machine, made sure that there were no inperfections, RUN the machine to test it for satisfactory performance and cleaned any polishing compound out of the tub before delivery. I would have expected that SQ would have requested the dealer to do this too. And then, since there has been an apparent problem with the service tech I would have personally gone out to your house with the delivery crew to be sure that you were satisfied once and for all. To me this whole thing just says we don't give a s__.

And if IRCC didn't you also purchase the matching SQ dryer shortly after you bought the TL? I would expect the dealer to care more about customer satisfaction and WORD OF MOUTH advertising. I really just don't get this kind of customer treatment at all. I'm sure you have made SQ aware of the lastest screwup. I certainly hope that they will eventually make this right for you.

I don't remember what was wrong with your old washer, but if I were you I would be wondering if maybe I just should have kept it. Good luck getting a happy outcome, I know you will let us all know how it turns out.
Eddie




This post was last edited 05/25/2016 at 18:25
Post# 882126 , Reply# 13   5/25/2016 at 15:46 (2,864 days old) by mtn1584 (USA)        
Unacceptable

I don't think SQ would pack the washer damaged like that and that the dealer would do that to you as well. My guess is that it was damaged in transit. Could've happened at the factory, I don't know, but it's unacceptable. Remain calm and talk to Alliance, show them the photo and I'm sure they will replace it again, and if you do need a dryer, now is the time for bargaining! Use this with either SQ or the dealer if you need something else, but remember to remain calm. The squeaky wheel gets the grease! Let us know how you make out.
Mike


Post# 882130 , Reply# 14   5/25/2016 at 16:05 (2,864 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
That big scratch was already touched up with white appliance paint, I seriously doubt that it touched itself up in transit, it was packed this way. Also, bargining for a dryer is a moot point if Cheryl already bought a new SQ dryer shortly after she purchased the TL. I agree remain calm, but firm in what you expect to make it right for you. And when the next replacement is delivered, DO NOT accept delivery until you have thoroughly inspected the machine and at least have run a small load thru the short cycle, to be sure there are no unusal sounds, ect. Only then if all is satisfactory accept delivery.
Eddie


Post# 882135 , Reply# 15   5/25/2016 at 16:13 (2,864 days old) by mrb627 (Buford, GA)        
Huh?

mrb627's profile picture
Didn't she contact SQ about the scratch and they committed to shipping a replacement front panel?

MRB


Post# 882136 , Reply# 16   5/25/2016 at 16:17 (2,864 days old) by mtn1584 (USA)        
Huh?

I'm confused where did you read that Malcom?
Mike


Post# 882176 , Reply# 17   5/25/2016 at 21:38 (2,864 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Scratched [ and touched up ] Front Panel

combo52's profile picture

This did not happen at the factory, but in any event just ask for a new front panel, asking for another washer is just asking for more problems, this time they might damage your home bringing it in etc.

 

Honestly some of your washer problems are of your own making, there would be nothing wrong with keeping a washer where the front panel had been touched up, we should all consider the environmental cost of unnecessary appliance replacements, after all is having a washer that once had a scratch on it and is now touched up going to make your life any better or worse?

 

John L.


Post# 882181 , Reply# 18   5/25/2016 at 23:02 (2,864 days old) by alr2903 (TN)        

I wonder if simply offering the dealer the option of a quick swap of the front panels, from the machine you returned?  The dealer might see this as working with him?   You could avoid corporate altogether.


Post# 882192 , Reply# 19   5/26/2016 at 00:54 (2,864 days old) by washer111 ()        

"Honestly some of your washer problems are of your own making."

I honestly can't believe I just read that.

Where in the thread is any of this implied? The OP is trying to sort things out through their dealer as per SQ's suggestion, so if anything, its the repair-person's poor workmanship and/or quality-control issues on the the behalf of SQ that have resulted in this "mess."

A person should be able to load their washer to the quoted capacity, expect good results, and not expect 8 repairs in 9 months.

One would also hope SQ might have words with the "Dealer" if they are not carrying out their job properly. It casts a poor light on SQ and their machines, particularly if the machine itself was never really circumspect.

As for the scratch - maybe it doesn't hurt anything, but when one expects a new machine from the factory after having so much trouble, receiving something that's clearly been abused somewhat is not very reassuring. If it were me, I would appreciate being informed the replacement was knocked in transit or something along those lines.


Post# 882196 , Reply# 20   5/26/2016 at 03:32 (2,863 days old) by brucelucenta ()        

This post has been removed by the member who posted it.



Post# 882199 , Reply# 21   5/26/2016 at 04:05 (2,863 days old) by Sbond22 (Grove City, Fl. USA)        
Scratch Proof LG.

sbond22's profile picture
If I had been aware of this feature I never would have bought my new SQ.

Post# 882200 , Reply# 22   5/26/2016 at 04:21 (2,863 days old) by brucelucenta ()        

This post has been removed by the member who posted it.



Post# 882201 , Reply# 23   5/26/2016 at 04:38 (2,863 days old) by brucelucenta ()        

Makes the "quality" of speed queen kind of obvious.

Post# 882222 , Reply# 24   5/26/2016 at 07:42 (2,863 days old) by mamapinky (blairsville pa)        

I know this had to happen at the factory, I met the truck when it pulled in here and the machine was in a unopened box, the box was not damaged. I have sent the pic to SQ, along with a phone call, SQ says they will take full responsibility for this and I can either accept a new front panel or a replacement washer LOL..this machine has been operating flawlessly so I've accepted a new front panel, however SQ has assured me if any operating problems arise in the next 30 days a new replacement will be sent, no questions asked. I see this as SQ trying to do the right thing. I don't know how this made it out the doors of the factory or why some jerk went to the trouble of touching it up instead of just putting a new front panel on it but it did...I'm just glad SQ wants to do the right thing.

Combo I don't believe for a second some of my washer problems are of my own making. I do however think most of this could have been avoided if I would have had a service tech that knew what he was doing.
Eddie, yes I bought the SQ dryer almost a month after buying the washer, and I was in the dealership thru the winter looking at AC units, and dishwashers, they knew I'd be back to buy in the spring or early summer, no way I will buy from them now.
The appliance demons must have it out for me for sure...I need a new dishwasher but I am dreading that LOL.
Anyway hopefully I will replace the new front panel on this washer and my machine will give me great service for years. I do still have my old Roper which actually was a great machine.
I do thank all of you for your good advice, your a great group of knowledgeable folks and I appricate your time ....Thank You Cheryl


Post# 882226 , Reply# 25   5/26/2016 at 08:26 (2,863 days old) by runematic (southcentral pa)        

This post has been removed by the member who posted it.



Post# 882239 , Reply# 26   5/26/2016 at 10:13 (2,863 days old) by mrb627 (Buford, GA)        
Source Of Problems

mrb627's profile picture


Appear to be with your dealer.
Selling is one thing, but servicing is another.
A dealer that also services what they sell is not always the best choice.

Malcolm


Post# 882241 , Reply# 27   5/26/2016 at 11:10 (2,863 days old) by ea56 (Cotati, Calif.)        
Cheryl,

ea56's profile picture
I think you have made the right decision for now to accept the new panel if the washer otherwise is satisfactory. I'm glad that SQ has taken care of you, but be sure (and I know you've already done so) to document the who, what and where of your conversation with SQ.

I totally agree with you, that scratch was on the washer when it left the factory. Anyone reading your account should have been able to determine that. And even worse, the touchup job is so bad that you know whoever did this also knew they were shipping out a defective product.

As for this dealer, I wouldn't buy a box of Affresh tablets from him, never mind another new appliance. Maybe it was just the tech that couldn't or wouldn't do his job properly, but at anyrate, the owner was aware of your ongoing problems with the machine. He also knew you are a repeat customer that is also interested in future purchases. This should have prompted him or her to followup on you situation to make sure you were happy.

And as for the problems being of your making, I really don't see how this conclusion was made. You should be able to use a new washer for at the very least a few yrs. before you have any service needs. And as for any future service needs, it might be wise to ask SQ for a referral to another service provider, just in case.

Anyway, best of luck to you.
Eddie




This post was last edited 05/26/2016 at 11:46
Post# 882256 , Reply# 28   5/26/2016 at 12:27 (2,863 days old) by runematic (southcentral pa)        

runematic's profile picture
I have seen hidden damage from a few different manufacturers that had to have come from the factory. For instance, top mount refrig with a dent on the door UNDER the corner foam piece that was not damaged in any way possible. It had to be on there and then the person at the factory put the corner piece on. I've seen touch up jobs.



I have never seen a scratch that big though. You win a prize!!


Post# 882271 , Reply# 29   5/26/2016 at 15:31 (2,863 days old) by brucelucenta ()        

Hope you have better luck with this machine.

Post# 882302 , Reply# 30   5/26/2016 at 20:15 (2,863 days old) by angus (Fairfield, CT.)        

Agreed - a seller who also services is not always the best bet. My first Speed Queen repair experience was a horror show that went on for one month. The local dealer sent his "repair guy" that happened to be his son who misdiagnosed the problem (it was actually a worn belt), accused me of not knowing how to do laundry by chronically oversudsing the machine resulting in it losing spin speed, and basically "fixed" the problem by spraying WD40 all over the underside of the machine. Then when I complained to the father, he stood by his son's diagnosis and told me the remedy would be to fill the machine with hot water and add 3 cups of bleach which would clear out the residual suds. When I challenged him, he had his "office manager" (his wife) call me to tell me that they were finished with me and wouldn't do anything else since I was rude to his son (I actually did throw him out of the house..)

Fast forward, I found another repair person (Jeff's Appliance in Shelton CT- great service!!) who diagnosed the problem within 5 minutes and after complaining to Alliance, they sent me a new belt and idler pulley assembly free of charge. It did take some time for the poor guy to clean out all the WD 40 which continued to smell for a while after that. The one thing that bothered me was that Alliance did nothing to that idiot store owner who is still selling Speed Queen.


Post# 882305 , Reply# 31   5/26/2016 at 20:48 (2,863 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
i would say the logic in all of this is shop around

pierreandreply4's profile picture
I would say the logic in all of this would be when shoping around go to diffrent stores

Post# 882333 , Reply# 32   5/27/2016 at 05:09 (2,862 days old) by brucelucenta ()        

It seems to me that Alliance does not really care who sells their machines or if they know how to repair them. Nice of them to finally do something about malfunctioning machines and send parts and such, but why would something fairly new need new parts all the time? I have looked at the mechanism of the machines they make now. They still look very much like the same old design that was made back in the early 80's. Just isn't that much different. The pulley was always a source of problems and noisy. The belt or belts constantly needed replacing.The tub seals were constantly failing and ruining the bearings. There were many instances of the lip that held the tub seal in place rusting out. Just lots and lots of issues. As I stated before, I have never seen so many automatic washers die such an early death as the speed queen machines from the 80's and 90's. There may not be quite as many problems as there once were, but they still have the same basic problems and issues. I think what they tried to do when they designed their machine was to try and copy Maytag machines and just didn't do a very good job of it. I personally was never that crazy about Maytag washers. They didn't have enough washing action to suit me and were not flashy looking enough for me. But they did do a good job of washing and rinsing when loaded correctly and they lasted on and on and on without any repairs or problems in most cases. Even when there was a problem it was minimal. I just don't see that with speed queen machines of today. They seem to take a great deal of maintenance to keep them going. Belts, pulleys, timers, pumps and sometimes tub seals and bearings. I just never saw that kind of thing with the old Maytag machines. Maybe they are the very best top loading machine made today. It that is so, things have certainly gone terribly downhill.

Post# 882337 , Reply# 33   5/27/2016 at 06:08 (2,862 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
The two indecently-owned appliance dealers in my little village are excellent with service / repairs. I read horror stories like the ones above and wonder how such dolts can remain in business. Around here, word-of-mouth would kill a dealership that provided such lousy service very quickly.

Edit: LOL! Only Autocorrect could have substituted such a hilarious replacement word. I did, of course, mean 'independently owned'.




This post was last edited 05/27/2016 at 07:48
Post# 882341 , Reply# 34   5/27/2016 at 06:44 (2,862 days old) by runematic (southcentral pa)        
indecently-owned appliance dealers

runematic's profile picture
That almost sounds like my place!!! LOL! Gotta love auto-correct.

Post# 882350 , Reply# 35   5/27/2016 at 08:39 (2,862 days old) by jp10558 (Southern Tier, NY, USA)        

I must be lucky, but in my area I've yet to have a bad repair or service tech sent out, from the A&E contractor for Sears to the local Thayer Appliance (where I bought my SQ because they're more known for repairs than being a sales place)... The bigger problem is it often isn't really cost effective to repair most appliances, and the repair techs are up front honest about that (Like I am on Computer repairs - there's a very limited set of repairs that make any financial sense).

It's the usual thing that labor just makes the cost very high or the things are designed so that you have to get a $500 assembly instead of the $25 part that broke...

I've so far had a good experience with the local stores, but it's important to know that you're dealing with a good local place or you might as well go online IMO.


Post# 882351 , Reply# 36   5/27/2016 at 09:03 (2,862 days old) by mamapinky (blairsville pa)        
I'm disgusted

Strange sound on this new machine...I only hear it during agitation. .sounds like drinking glasses banging against each other. When I put my ear down close to agitator it sounds like its comming from that area.this is ridiculous. .I'm wondering with the dents and scratches if this machine was dropped along the way..somewhere. any thoughts? I've about had it. Thanks guys

Post# 882352 , Reply# 37   5/27/2016 at 09:25 (2,862 days old) by mrb627 (Buford, GA)        
Transmission Noises

mrb627's profile picture


Sounds like the transmission is still breaking itself in.
Should quiet down after a number of loads.
Probably would worry too much about it.

Malcolm


Post# 882355 , Reply# 38   5/27/2016 at 09:40 (2,862 days old) by mamapinky (blairsville pa)        

I let SQ listen to it over the phone..they told me to call the dealer..the dealer listened to it...they are picking it up Wednesday...and giving me a full refund check. It could be normal break in sounds but I know nothing about this ..I didn't ask for the refund, they insisted saying nothing will make me happy and that there was absolutly no reason I should have cared about the scratches and dents and that I'm the only customer they have ever had that would ask for a new front cover because of scratches...I think this dealer is nuts..my money will be better spent elsewhere. Oh the dealer said when they ran this machine for a test drive before delivering it ..all seemed fine...wth..it came in a box..I'm pissed

Post# 882360 , Reply# 39   5/27/2016 at 10:25 (2,862 days old) by glomain (tuscarawas cnty. (eastern ohio))        
IN THE BOX

glomain's profile picture
Its not like they could of cut the top strap from the box,pulled the box off,restraped it & then brought it to you.But I do not think they would go threw all that trouble.Also I really don't think SQ would of shipped it out like that.

Post# 882361 , Reply# 40   5/27/2016 at 10:50 (2,862 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture

I'm glad that you are finally getting your money back.  I can't believe that this dealer actually thinks that you should be willing to accept less than perfect goods on a new appliance sale.  I thought that the justification for SQ higher prices was due to their superior quality.  For a while now I have been wondering if SQ is a cash cow for dealers and that is why they promote them.  After all, if they require so much maintenance and repair they are like the gift that keeps on giving for a dealer that does service.

 

After you get your check and it clears the bank you might want to let SQ know about this dealers poor attitude.

 

In the meantime press your Roper back into service and look for a good used TL to refurbish.  For the kind of TL you like I don't think you'll be able to find it another way.  Good Luck!

Eddie




This post was last edited 05/27/2016 at 11:31
Post# 882363 , Reply# 41   5/27/2016 at 11:22 (2,862 days old) by brucelucenta ()        

All I can suggest to you is to get an LG front loader. I don't think you would ever be sorry. If you are apposed to a front loader, get the newest Maytag washer that was actually made with the real Maytag mechanism that you can find. They were made up until about 2006. With a low mileage model you couldn't go wrong. Even a later model direct drive Whirlpool built machine wouldn't be bad.

Post# 882364 , Reply# 42   5/27/2016 at 11:32 (2,862 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
if you went a good washer nothing beats driect drive washer

pierreandreply4's profile picture
if you went a good washer indterm of top load nothing beats good old fashion direct drive and if you look at this kenmore direct drive you have the advantage of chosing the agitiaton and spin speed depending on the load your washing as well as an extra rinse

  View Full Size
Post# 882380 , Reply# 43   5/27/2016 at 15:26 (2,862 days old) by mtn1584 (USA)        
When you call the LG factory in Korea......

do they speak English? Oh wait that's right you can't call the Korean factory where LG is made. They don't have a number listed,

Hey Cheryl,
Sorry for your troubles, I would be pissed as well and I think the dealer and his service tech are what prolonged this situation. Alliance did agree to give you a new machine initially and even offered to replace the second one if you weren't satisfied. That to me is good customer service. One day I'll tell you how an "LG" factory cert service tech screwed me.

Whatever you do I wish you luck and hope you have a better buying experience. Warranties are for issues just like this and at least Alliance was standing behind their product. I really think that machine was damaged in transit.

Let us know how you make out.
Mike


Post# 882389 , Reply# 44   5/27/2016 at 16:57 (2,862 days old) by LordKenmore (The Laundry Room)        

lordkenmore's profile picture
Sorry the new washer didn't work out!

What I read of this experience sounds like a nightmare.

Maybe the new machine is only breaking in...but after all that has happened, I think many people would be wondering. I know for sure I'D be wondering.

And I am less than impressed by the attitude towards that scratch. I have a hard time believing no one would care about scratches. I think many people would care very much on a brand new machine.



Post# 882390 , Reply# 45   5/27/2016 at 17:05 (2,862 days old) by LordKenmore (The Laundry Room)        

lordkenmore's profile picture
>if you went a good washer nothing beats driect drive washer

That depends... They seem durable, and they seem to be easy to repair. But there is that "Shredmore" issue (clothing damage). Whether or not they are harsh on clothes seems to be debatable here--I note some hate the DDs, citing all sorts of problems, and others claim zero trouble.

For the record, I am using a ca. 2007 WP DD, and over the last year, I think I've noted wear issues...although I can't say for sure how much, if any, I can blame the washer. (Was stuff just worn to roughly that point, anyway? Possible, since it's not new.) This said...I don't think I'd want a WP DD to be my only washer unless it had 2 speeds (this one doesn't). Ideally, a DD would be a model that has a speed switch separate from the timer (so that one can set gentle wash/fast spin).


Post# 882391 , Reply# 46   5/27/2016 at 17:07 (2,862 days old) by LordKenmore (The Laundry Room)        

lordkenmore's profile picture
>look for a good used TL to refurbish. For the kind of TL you like I don't think you'll be able to find it another way.

This might be worth considering.


Post# 882396 , Reply# 47   5/27/2016 at 17:31 (2,862 days old) by mrb627 (Buford, GA)        
Dealer Refund

mrb627's profile picture


I think the dealer did the right thing.
For your sanity and theirs.
So what will you buy next?

Malcolm


Post# 882412 , Reply# 48   5/27/2016 at 19:00 (2,862 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
but if you went to stick with speed queen try to go vintage

pierreandreply4's profile picture
but if you went to stick with speed queen try to fine a good old fashion speed queen with overflow rinse and good washers are also the famous fridgedair 1-18 with the up and down agitator

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Post# 882415 , Reply# 49   5/27/2016 at 20:04 (2,862 days old) by mjg0619 (Scranton, Pennsylvania)        

mjg0619's profile picture
Cheryl,

While I'm personally no great fan of Direct Drive Whirlpool/Kenmore washing machines, I will say that they are indeed built like tanks and are absolutely a dime a dozen.

Personally, I prefer and would have suggested a reconditioned two-belt Maytag washer, but they're usually not as easy to find as the Whirlpool machines. I can't say enough good things about mine.

Here's a few Whirlpool machines that I found in both the Pittsburgh area and the Altoona-Johnstown area for your perusal:

pittsburgh.craigslist.org/app/560...

pittsburgh.craigslist.org/app/559...

pittsburgh.craigslist.org/app/559...

pittsburgh.craigslist.org/app/559...

altoona.craigslist.org/app/560714...



Post# 882418 , Reply# 50   5/27/2016 at 20:19 (2,862 days old) by mamapinky (blairsville pa)        

Thank you all...I'm glad this is comming to an end...lol. I don't know what I will buy as far as new yet but I'm going to just use Roper and play the waiting game until I find what I want..but that doesn't mean I won't buy an older machine to play with. Theres a man in Latrobe Pa 15 minutes from me tbat says he fixes up older machines and currently has 4 ready to go..2 Maytags that he says run great and are at least 25 year old but he wasn't home to give me the model # says one of the Maytags has a brownish console like that tells me anything lol..and 2 old Whirlpools...I'll probably take a look this week he asks 75 for his machines and gives 60 money back gar. As long as the Roper keeps chugging away I'm ok. As far as new goes..I'm stuck..I have always used full fill with true hot...that's over with in todays market...FL scares me but if I could find one that actually uses water and has a heater...I think I might. Oh and in my price range, I'd like to keep it no more than 1 thousand and less would be better. Elux is out right off the bat, I hear too many people say they don't use enough water on the rinse cycles...ok I'm done rambling for now.
I thank all of you Eddie I fully intend to let some of the big guys at SQ know about this dealer lol...Thank You. ..Cheryl


Post# 882485 , Reply# 51   5/28/2016 at 11:18 (2,861 days old) by mamapinky (blairsville pa)        

I'm going to try to post a pic of the box in truck before opening..but sometimes when I try to post a pic it posts the last pic I sent in...I'm a puter dummy.

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Post# 882486 , Reply# 52   5/28/2016 at 11:21 (2,861 days old) by mamapinky (blairsville pa)        

Notice anything about the top of the box...where's the strap that should be wrapped around it.

Post# 882488 , Reply# 53   5/28/2016 at 11:23 (2,861 days old) by mamapinky (blairsville pa)        

And the bottom of the box sure looks cut open to me.

Post# 882498 , Reply# 54   5/28/2016 at 12:47 (2,861 days old) by mrb627 (Buford, GA)        
Serial Number

mrb627's profile picture


Does the serial number on the machine match the label on the box?

Malcolm


Post# 882500 , Reply# 55   5/28/2016 at 13:09 (2,861 days old) by stricklybojack (South Hams Devon UK)        

stricklybojack's profile picture
.
" Oh the dealer said when they ran this machine for a test drive before delivering it...."

So at least we should expect the strapping to have been cut from the box. But how do you remove the machine from the box without cutting the box?


Post# 882501 , Reply# 56   5/28/2016 at 13:20 (2,861 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
The box was cut, look at the very bottom of the picture of the box. It has been cut right along the dotted line on the box where the box is meant to be opened. If the serial numbers on the box and the machine don't match then one would have to conclude that the dealer made a switch. While I hate to think any honest dealer would do this perhaps this was their way of getting rid of another defective machine. This scenario would clear Alliance of any wrong doing. It does seem that Alliance has been trying to do the right thing in resolving this issue. Too bad the dealer isn't up to par with Alliance. Maybe if Cheryl still wants a new SQ TL she could get Alliance to contact another dealer in her area and arrange for the sale to be made thru them if they can be relied upon to provide the follow thru that a customer would expect when buying a major appliance.

BTW Cheryl, that was good thinking on your part to photo document the delivery of the replacement machine. If you haven't already done so get a clear photo of the serial number on the machine before they pick it up on Wed. If the numbers don't match you'll have clear evidence to provide to Alliance. And since you've been thru so much hassle with this purchase maybe Alliance would upgrade you to their FL for a slight extra charge or no extra charge as a gesture of goodwill. I think you would be much happier with the FL anyway since IIRC you do laundry for more than a few people and you would have a larger capacity.
Eddie




This post was last edited 05/28/2016 at 16:12
Post# 882519 , Reply# 57   5/28/2016 at 15:55 (2,861 days old) by mrb627 (Buford, GA)        
Scratched...

mrb627's profile picture

The scratch was likely dealer installed as well. Perhaps the machine on the sales floor was scratched and they saw a chance to get a new panel on the sales model... Swapping out your replacement.

Shameful, if this holds true.

Malcolm


Post# 882580 , Reply# 58   5/29/2016 at 00:22 (2,861 days old) by tolivac (greenville nc)        

This whole thing is sad-makes Alliance look like the "bad guy".When I received new transmitter tubes-like the washer made sure the SN on the tube matched that on the package.In looking at the picture of the package on the truck-would call the dealer and tell them this that you won't accept the machine unless its in a factory sealed package!Years ago did get a KN DD machine from Sears-delivory man was unpacking it -the box was factory sealed-but the top of the washers control console was dented.Washer worked fine.They knocked off an additional 100 bucks off the price-this was back when Sears offered REAL service.The dented control panel was a mystery to both of us.The package didn't have any marks on it.Think the dealer in this case was the "bad guy" and Alliance should drop their affilliation with them.

Post# 882602 , Reply# 59   5/29/2016 at 06:47 (2,860 days old) by chetlaham (United States)        
Advice

chetlaham's profile picture
When you buy a machine ask that it be dropped off at your home in box, unopened. I do this with 100% of my appliances purchases and NEVER, EVER had a problem. If it comes opened, I refuse to let them drop it off and store gets a call like no other. The times I let folks drag an opened machine into my home has always been disappointing. I've even had guys use a long knife to open the box which left scratches. Install it yourself as well.

My honest opinion here is that dealer sucks and the repair man is a quack. Seriously, new timer for what sounds like a suspension/transmission issue?


Post# 882619 , Reply# 60   5/29/2016 at 08:03 (2,860 days old) by brucelucenta ()        

If you HAVE to get a top loader, you had the only one that is any good. At least the only NEW one that is any good. If you go with a front loader I would personally just find one I could get the best deal on. Although I have not had any problems with my LG made front load washer and dryer, who knows if you would? Most of the front loading machines seem to work the same way and many have lots of different features that top loaders do not have. If the best deal would be on a speed queen front loader, I would get that one unless capacity is an issue. Most of the others have a steam wash or sanitary cycle that gets the water really hot. I assume you want something brand new. If not, a good used washer might be the solution. There are lots of good used machines that people are replacing to get front load machines everyday to get larger capacity and extra features. And as someone suggested, the old time speed queen washers with the overflow rinse were good machines, but they are very old now and you cannot get parts for them anymore. So not a good option. I will be really interested to know what you end up getting.

Post# 882793 , Reply# 61   5/30/2016 at 09:05 (2,859 days old) by mamapinky (blairsville pa)        

Thank You all for your great advice and support.
I don't know what's in the future..I have been thinking about joining the 21's century, and have been thinking a lot about a FL'er...with all the laundry I do my water bill is out of this world. I just don't even know where to begin the search. So maybe you can point me in the right direction. I'll list my requirements.
Uses enough water in wash and rinse..lol
Has a heater
I'm a sorter so I wouldn't want anything huge
Under 1 thousand
I'm sure I'll add more to this list.....decisions. ..decisions. Thanks guys...Cheryl


Post# 882801 , Reply# 62   5/30/2016 at 09:25 (2,859 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
whirlpool duet

pierreandreply4's profile picture
Hello cheryl in term of front loader with internal water heater in your price range there is the whirlpool duet washer like this one from home depot and also the advantage is you fill up the detergent dispenser and you do not have to fill it up everytime the washer will let you know when it needs to be refill and there is lg as well thats very good but they are costly unless they are on sale

CLICK HERE TO GO TO pierreandreply4's LINK


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Post# 882802 , Reply# 63   5/30/2016 at 09:28 (2,859 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I think we have somebody on here with a Maytag 8100, which would be above your price point. He says it's a really good machine. So, I guess a WP round about MOL should be a good option.

LG with TurboWash get a lot of praise, use good amounts of water and are verry versatile. And should be within the price range.

New on the market is the current E-Lux line-up. It gets praised by reviewed.com, and ELux is know for overall good rinse performance.


Post# 882843 , Reply# 64   5/30/2016 at 13:56 (2,859 days old) by cfz2882 (Belle Fourche,SD)        
24" GE a possibility ?

I have a 24"GE front load in daily driver usage and though it is made in china,it is a pretty good washer I have to admit :) -2.2 CF drum,heater,direct drive BLDC motor,1400RPM max spin.Does a good wash job and quality not bad at all considering the origin.I also have a 1982 speed queen in DD usage-will wash about the same size load as the 24" GE, but the SQ uses about 4x the water for a typical load and does not extract as well as the GE 24 with it's 1400 spin does.I bought my GE 24,made in 2012,for $40 as a leaker and fixed it,but model still avalible and ~$800-900 new.Leak on my GE was caused by an improperly installed hose rubbing through.The speed queen washer is"cooler" but uses far more water,detergent and electricity than the 24"GE for the same amount of effectively washed clothes :)

Post# 882871 , Reply# 65   5/30/2016 at 15:13 (2,859 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
I am the guy with the Maytag 8100s. They live up to CR's high ranking. Very satisfied with them---large capacity (approx. 4.5 cu. ft.) in a 27" wide footprint. Fits through doorways. Nice design/styling, too.

Three new models (formerly known as the Maxima line) offer an internal heater and the stain-conquering Power Wash cycle. Made in the USA if that is a factor. The 3505 runs around $850; the 5500 around $1,000 and the 8200 around $1150 (all retail prices; a dealer will probably discount). Maytag has rebates available at the moment (see their website).





This post was last edited 05/30/2016 at 15:32
Post# 882877 , Reply# 66   5/30/2016 at 17:23 (2,859 days old) by brucelucenta ()        

Actually any of the front load machines would probably be good. It is really just a crap shoot as to which machine will last the longest. They change so frequently that there is no sure way of knowing. If it were myself, I would get the one I got the best deal on. Mine are LG made ones, but only because I needed such large capacity ones.

Post# 883311 , Reply# 67   6/2/2016 at 19:50 (2,856 days old) by mamapinky (blairsville pa)        

Just popping in to let you know I chose a Whirlpool 95 series. I did have fun trying to find one, I did find a dealer with the help of Whirlpool that found me one in New Jersey, I'm in Pa. . I'm to go into the store tomorrow and handle the financial aspect and arrange delivery. I like what I've read about this machine and I like that it has allergin and sanitize. Does anyone here have this machine? Thoughts ? Thanks guys.







Post# 883333 , Reply# 68   6/2/2016 at 22:56 (2,856 days old) by Joe_in_philly (Philadelphia, PA, USA)        

joe_in_philly's profile picture
Just don't freak out about the amount of water in the drum. When I got my HE3t many years ago, I thought I had read enough about how little water FL machines used and had prepared myself. Yet when I actually used it, I couldn't believe it was working correctly, or that it could clean my laundry. After a few loads and seeing the great cleaning, I didn't worry about it anymore! Despite the warnings that FL machines won't last, mine is 13 years old and going strong.

A friend of mine has a model similar to yours, and it works great. It may take a little time to find the right dosing and cycle selections, but I expect you will be happy.


Post# 884169 , Reply# 69   6/9/2016 at 11:20 (2,849 days old) by mamapinky (blairsville pa)        
my Duet

My WP Duet 95 series was delivered yesterday. I have done 8 loads so far trying to get caught up on laundry. Everything has emerged clean, stain free, and smelling fresh. I'm 60years old and have always used a TL...but this is amazing what a great job this washer does...I'm quite happy with my decision to make the leap to FL. I'm interested in any comments or tips from others with the Duet....only one thing I wish...I wish it had a light lol..
Eddie...I'm 100% sure this machine is the pot of gold for me...it was a lobg rocky road but all worth it in the end. Thanks everyone. ...Cheryl


Post# 884173 , Reply# 70   6/9/2016 at 11:39 (2,849 days old) by ea56 (Cotati, Calif.)        
Yeah Cheryl!

ea56's profile picture
I'm so happy for you! This has been one hell of a journey for you trying to get a washer that you are happy with. I admire your perseverance! One thing I've discovered with my LG is that the Bulky Cycle fills with more water, especially with the Water Plus option selected. So if water level ever becomes an issue with your Duet try the Bulky Cycle out. Sounds like you off to a great start with your FL. But IRCC didn't you post sometime back that for a brief time many yrs ago you had a Westinghouse FL that you really liked? Hears hoping you'll come to feel the same way about your new Duet.
Eddie




This post was last edited 06/09/2016 at 11:59
Post# 884187 , Reply# 71   6/9/2016 at 12:19 (2,849 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Tub light

Not quite sure, but once your warranty runs out, you might be abled to rig something up. Most machines have the cutout for the light already premolded. Ordering the light fixture from a upper line model and conecting it up to something that is on anytime the machine is on (maybe the power light, not sure) could give you an always on tub light.

But that would be an adventure on its own I'd only dare after the warranty...


Post# 884292 , Reply# 72   6/9/2016 at 19:19 (2,849 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Adding A Tub Light

combo52's profile picture

You can do anything you want to a machine that is under warranty, unless the manufacturer can show that you caused the warranty problem they can not deny your warranty coverage.


Post# 884310 , Reply# 73   6/9/2016 at 21:35 (2,849 days old) by Joe_in_philly (Philadelphia, PA, USA)        

joe_in_philly's profile picture
I am happy for you, Cheryl. I expect that you will also be able to look forward to lower water bills as well!

Post# 884374 , Reply# 74   6/10/2016 at 04:52 (2,848 days old) by brucelucenta ()        

I am happy to hear that you have joined the rest of us that made the transition to a front load washer. It really is a whole new ballgame as far as how it does it's job. It does it with a minimum of water and does a much better job than top load machines. You'll see the difference in clothing wear and linting too. You get virtually no linting at all or wear to your clothes, sheets and towels. And it spins the clothes so dry it saves on drying too. Hope you like it as well as I do mine. To be quite honest, if Whirlpool or Maytag had as large capacity a machine as the LG made one I got, I would have probably gotten one of them. Capacity is what I was after when I purchased mine.



This post was last edited 06/10/2016 at 06:18
Post# 884386 , Reply# 75   6/10/2016 at 07:38 (2,848 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Glad your new front-loader is working out well for you, Cheryl! I've been using the format since the mid-1980's and the newest HE front-loaders do an excellent job while using less water / energy. I'm guessing your Whirlpool and my Maytag have many similarities; I've been pleased with it. Happy washing!

Tub light: That's important to me, too. I bought the 8100 series Maytag instead of the 5100 only because the 8100 had a tub light. So basically I spent $125 for a tub light, LOL!




This post was last edited 06/10/2016 at 10:42
Post# 884415 , Reply# 76   6/10/2016 at 10:30 (2,848 days old) by johnb300m (Chicago)        
Maxima 5100s

johnb300m's profile picture
I'll chime in too, congrats.
The latest WP/Maytag front loader line with direct drive seem to be excellent machines!
I've had my Maxima 5100s since December, and they've been flawless, and gentle. Everything comes out clean, and saves me a lot on water and detergent.
If it's a large, dirty load of towels and such, i'll add extra detergent, and then a 3rd extra rinse, and it all comes out great.
Couldn't be happier to be out of the top loader world.


Post# 884486 , Reply# 77   6/10/2016 at 20:36 (2,848 days old) by mamapinky (blairsville pa)        

Thank you all...its been a few days now since the Duet 95 was delivered and I have gotton caught up on laundry. I will say I love this machine. I've done everything from gentle/delicates to heavily soiled gardening clothes and everything has come out clean and fresh smelling, with the exception of one load of darks that were stain free but didn't quite smell clean, but I think I was to cautious and didn't add enough detergent. Just the past few loads I've started adding 3Tablespoons of powder and still only get a few tiny suds on the window, nothing on the clothes. But I've paused the washer a few times and everythi mmHg g feels slippery.I know I don't want suds but I wanted to be sure I added enough to do the job. I really was nervous about switching to a FL'er, but this machine is doing an excellent job and I have no regrets. I do have questions though lol.
I don't know who else here has the Duets 95 model, but would love to be able to know if anyone's figured out what the hot temp is as far as F degrees on a regular cycle without using steam, allergen or sanitize. Also does anyone know which wash cycle uses the most water? Thanks guys.



Post# 884500 , Reply# 78   6/10/2016 at 22:20 (2,848 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
Cheryl, I'm glad that you are pleased with your new Duet. I think on your machine the Allergy cycle may use the most water. Look at your owners manual on the page that describes in detail all the cycles and you should be able to find the cycle that uses the most water.
Eddie


Post# 884685 , Reply# 79   6/12/2016 at 08:53 (2,846 days old) by brucelucenta ()        

See, what was wrong is that she accidentally bought the wrong machine the first time.

Post# 884691 , Reply# 80   6/12/2016 at 09:52 (2,846 days old) by mrb627 (Buford, GA)        
Correct...

mrb627's profile picture
Her first machine was an LG.

Malcolm


Post# 884692 , Reply# 81   6/12/2016 at 09:55 (2,846 days old) by glomain (tuscarawas cnty. (eastern ohio))        
Malcolm

glomain's profile picture
LMAO


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