Thread Number: 68504  /  Tag: Other Home Products or Autos
What the hell is going on with American customers?
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Post# 912453   12/24/2016 at 16:05 by thomasortega (Los Angeles - CA)        

Guys, I'll transcript a call i just got. Of course I'll suppress names to protect the customer identity.

Can somebody explain what the hell is wrong with some people? It seems that people are getting dumber day after day.




Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?

I bought a Nina Soft spin dryer and that shit doesn't work. I can hear the motor humming but the drum doesn't spin.

Ma'am, are you in front of the product?

yes

Would you please turn it upside down? Do you see a metal bar and two zip ties?

Yes

Ok, good news! Your spin dryer is not defective. That metal bar and the two white zip ties are an additional shipping protection. you must remove them in order to release the motor so your spin dryer can work correctly.

What? I just purchased a brand new spin dryer and you tell me i need to take parts of it before I use it?

Ma'am, you're not "taking parts" of it. Those parts are part of the packaging. you need to remove them before using the product.

Oh, this is so wrong, so terrible, so difficult. I want a refund. and I will write a negative review telling everybody the truth about your company. you don't care about customers you just say that i have to fix a product that is supposed to be brand new. this is bullshit. What engineer would design an appliance that has parts that need to be removed before using?

Ma'am, that bar is a protection to prevent shipping damages. All spin dryers come with that bar on the bottom and also the styrofoam block in the drum. Actually, I am the design manager at The Laundry Alternative and I designed that shipping bracket myself.

Yes, i saw the styrofoam. you did that on purpose to have more garbage thrown in the environment and more chores for the customer. This is outrageous. It's too complicated to remove those parts. Your product comes with a warranty. if they damage the product during the shipping who cares? you have to replace it anyway. so why protect so much? You force the customers to do complex stuff before using the product.

Ma'am it's not complex at all. Let's try? Do you have scissors? We can make your spin dryer work in less than 10 seconds.

Oh... well... i have no other choice... so let's do it.

Please pull the metal bar. it should slide off, then you will have free space to use the scissors to cut the two zip ties.

ok

Now please cut both zipties and pull them out completelly.

ok

Now put the spin dryer upright, plug it.

It's working!

Yes ma'am, i could even hear the whistle caused by the drum spinning unloaded. I'm glad it's working.
Is there anything else i can assist you at this moment?


Yes, I want to return this product because it's too complicated.

Ma'am, you don't need to do anything else. You can throw away the metal bar and the zipties. They have already done what they were designed to do, which is protect the spin dryer during the shipping.

Ah, ok. So that's all for now. Thanks.

You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!




10 minutes later.


Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?

This shit you sold me just flooded my kitchen!

Ma'am what do you mean?


I started a load and there's water leaking out from a hole in front of the unit.

Ma'am did you place a container under the drain spout to collect the water?

What? You mean you sold me a dryer that leaks and now i have to put a container to collect the leaked water? Do you think I will do that every time i use the spin dryer?

Ma'am have you read the user manual? This is how spin dryers work. The water is not "leaking". it is draining. And you need to put something like a bowl or a small bucket under the spout to collect that water.


Ah... well... ok... I will write a negative review about that too. And why do I need to read the manual? Who reads manuals nowadays?

Ma'am please read the manual. Is there anything else i can do for you now?

Yes, can I return the item and you ship me a spin dryer that doesn't need a container to collect the water?


Ma'am. it doesn't exist. When you spin dry the clothes, the water have to go somewhere. Whatever model, whatever brand... it will always be the same.

Ah, well.. ok... That's all for now.. thanks.

You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!



1 hour later.

Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?

Ok, that's it.... i want to return this crap!

one hour running and the clothes are still damp. they're not even warm! Now you will tell me what? that after using this shit i have to put the clothes in a dryer? How can you sell a dryer that doesn't dry and say it is normal? That shit is just spinning the clothes really fast just like a washing machine would do. but the clothes aren't tumbling and i don't feel the hot air blowing anywhere. it is not even warm!

Ma'am, but that's....

I don't want to listen to your bullshit!

I'm reporting you to Amazon right now! This is a scam! i bought a spin dryer, i want my clothes dry! I want a refund right now and I will tell everybody you try to scam the customers selling a machine that only spins the clothes, and it leaks water and you almost have to be an engineer to remove the shipping shit before you use.

Ok ma'am I'll process the refund immediatelly. WWould you please tell me the Amazon order number?


Why do you want that?

Ma'am, i need to know the order number so i can find your order to refund it.

I won't give you the order number. I don't have to do what you're paid to do. I just want the refund, that's it. nothing else.

But ma'am how can i refund an order if I don't know what order to refund? You haven't even told me your full name.

I don't care! I am a customer and I know my rights! you know what? you're in trouble now because I will sue your company because you are refusing to refund the order.

Ma'am. I'm not refusing anything. But i need to know what order is yours so i can process the refund.

Customer hang up.











Post# 912457 , Reply# 1   12/24/2016 at 16:41 by Launderess (Quiet Please, There´s a Lady on Stage)        
Have read those comments/complaints about LA spin dryers

launderess's profile picture
No, you cannot fix stupid.

Problem for many is that Americans by and large are ignorant of extractors called "spin dryers". They hear the word "dryer" and equate it with a tumble clothes dryer that uses heat to dry things.

No, many also do not read owner's manuals and or directions for installation/use either. However in their defense often what comes with new appliances today (especially those made in Asia) is nothing more than a series of drawing/diagrams. One supposes this is to side step having to translate things into many different languages, but again isn't helping the functionally illiterate.

Have the larger LA spin dryer and so yes, am very familiar with the instructions (or lack thereof) that came with the thing.


Post# 912467 , Reply# 2   12/24/2016 at 17:55 by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
Not surprised at this.  Welcome to customer support.


Post# 912472 , Reply# 3   12/24/2016 at 18:10 by washman (Butler, PA)        

washman's profile picture
Post# 912473 , Reply# 4   12/24/2016 at 18:18 by Twinniefan (Sydney Australia)        
Incredible patience

twinniefan's profile picture
Thomas
Can I just congratulate you on your incredible patience in dealing with that nitwit.'
If it's of any consolation, I get people like that in my charity store as well, but more along the line of have you got this skirt in a size 12.
When I explain that our goods are donated and what you see is all there is, they get huffy and think I am being obstructionist.
In my 36 years of working in retail, I truly believe that nowadays, the average consumer is totally demanding and expect everything to be done their way.
The other issue I find is a lot of them want top quality but only want to pay peanuts for it.
To use a laundry analogy, they want Miele quality but Samsung prices.


Post# 912476 , Reply# 5   12/24/2016 at 18:20 by Tomturbomatic (Beltsville, MD)        

People are too effing lazy and/or ignorant to bother to read and others are illiterate. If it does not immediately run a video that is not too instructive to turn off the people with room temperature IQs, the product will be used at the owner's level of ignorance until abuse damages or kills it.


Post# 912488 , Reply# 6   12/24/2016 at 20:51 by Sudsmaster (East of SF, West of Eden)        

sudsmaster's profile picture
Thomas, why does any of this surprise you?

We as a nation just recently elected a reality TV show star plutocrat, who has espoused racist, sexist, elitist, and religious bigotry time and again, to be our next president. This customer of yours has plenty of company. However, it's good to know that few if any of them frequent this venue.

On an different site some years ago I remember a poster complaining that while her dishwasher worked great, she was dissatisfied because it didn't also put away the dishes.

Another one complained that her dishwasher left small puddles of water in the concave ends of up upturned cups and such. '

And thankfully these sorts of people are not quite the majority here. Yet.






Post# 912492 , Reply# 7   12/24/2016 at 21:58 by Gyrafoam (Roanoke, VA)        

Reading instructions/ directions is an un-American activity.

Post# 912498 , Reply# 8   12/24/2016 at 22:43 by Travis (St. Louis, Missouri)        

Thomas,

Did that really happen? Nothing would surprise me anymore. I'll admit that I rarely read instructions, but I also would never call anyone to bitch about my not knowing how to operate something.

We're doomed.


Post# 912502 , Reply# 9   12/25/2016 at 00:18 by tolivac (greenville nc)        

Hard to believe someone is that DUMB!!!!She should not be allowed near ANYTHING that is powered!!She shouldn't be allowed to use a crank hand wringer, either!

Post# 912505 , Reply# 10   12/25/2016 at 00:57 by thomasortega (Los Angeles - CA)        

"She shouldn't be allowed to use a crank hand wringer, either!"

Please don't make me start copying the complaints I receive about about a product which Amazon description is exactly "WonderWash - Non-electric hand crank manual washing machine."

People buy it and then return it because it requires to be cranked, or because the "product description is wrong - The unit does not spin dry the clothes.


Post# 912507 , Reply# 11   12/25/2016 at 01:05 by thomasortega (Los Angeles - CA)        

Some days ago Wells Fargo gave me a teddy pony. It sits on my desk and every time i get one of those calls i keep smiling (most of the times sarcastically, of course) and talking politely to the customer while strangling the furry toy.

Poor Darryl. When he arrives at night and I tell him about my day he pretends he's seriously concerned about the customers but deep inside i can see his rolling eyes.


Million dollar question: It's about the Super Compact Automatic Washer (1 ft³)

"Does it wash king size comforters and blankets?" My day is not complete without a 7-11 extra large coffee and at least two emails or phone calls with exactly the same question.


Post# 912510 , Reply# 12   12/25/2016 at 01:15 by thomasortega (Los Angeles - CA)        

Grammar question:

Would it make any difference if i change the name from "spin dryer" to "centrifuge"?


Post# 912512 , Reply# 13   12/25/2016 at 01:42 by warmsecondrinse (Fort Lee, NJ)        

Welcome to America, the Land of the Stupid!

You have to live here awhile to find out that all those jokes about "Stupid Americans" aren't jokes...

I remain firmly convinced that regarding intelligence (measured any way you want) and psychiatric issues, the percentage of Americans who are NQR (Not Quite Right) is exploding. By that I mean their psychiatric issues might not be severe enough to warrant an actual diagnosis, yet they are severe enough to negatively affect their everyday functioning. Similarly, their IQ might technically be in the 'normal' range but is still low enough to make ADL (Activities of Daily Living) a challenge.


Post# 912513 , Reply# 14   12/25/2016 at 01:48 by foraloysius (Groningen, the Netherlands)        

foraloysius's profile picture
I think you will have to put in the manual 100 times that a spindryer is not a tumble dryer. You will have to exclude acts of God for warranty claims. Also add that the spindryer is not meant for drying cats and dogs, but only for laundry. I suggest you specifically add that it is not a salad spinner nor a juicer.

Post# 912515 , Reply# 15   12/25/2016 at 03:25 by askolover (South of Nash Vegas, TN)        

askolover's profile picture

"Also add that the spindryer is not meant for drying cats and dogs, but only for laundry."

 

 

And also add that it's not for children too.  She must have been a blonde!


Post# 912521 , Reply# 16   12/25/2016 at 06:23 by goatfarmer (South Bend, home of Champions)        

goatfarmer's profile picture

says it all...........



CLICK HERE TO GO TO goatfarmer's LINK

Post# 912523 , Reply# 17   12/25/2016 at 06:35 by vacerator (Macomb, Michigan)        
You said it

goatfarmer, and they all voted last month! I bet they all think they know more than the generals do too.

A woman was in line to vote and said she wasn't sure what she wanted to do. Her husband with her told her she had better decide soon, if she ever wanted her daughters to be able to vote.
He wasn't asked to leave the precinct, because that can be interpreted two ways.
We will either all be dead by 2020, or the only people allowed to vote will be lilly white males.


Post# 912599 , Reply# 18   12/25/2016 at 22:08 by Tomturbomatic (Beltsville, MD)        

You display great optimism in thinking we will last 4 more years.





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