Thread Number: 68965
/ Tag: Modern Automatic Washers
Speed Queen FL on the fritz *again* |
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Post# 917509   1/25/2017 at 12:14 (2,618 days old) by stricklybojack (South Hams Devon UK)   |   | |
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Oh boy here we go. My wife said "something is wrong with the washer, and I smell something burning." Sure enough there was a burning smell, while the 'wash' and 'rinse' lights flashed in unison. The drum was motionless. She thought the smell was like rubber burning, I couldn't tell for sure. I unplugged it right away and called the local service center. The service manager wanted the serial number, so I open the door and...flooded our wash room! It was filled seemingly to the brim, at least half way up the glass in any case. Thank god for the drain in the floor. When I told of this machine having the motor control board replaced once already, the tone turned grim. "Ya...you may have a lemon, SQ may need to swap you for a new machine, you might have to make some noise though." A new board is no fix unless whatever contributing factor is also addressed, that is if the MCB is determined to be needing replacement...AGAIN. We shall see. Egads, this is not good. This time the machine was plugged into the surge protector someone on this website recommended, after the last blowout. A quality surge protector whose lights are showing green as they should. We have had no other appliance fail in this house for electrical reasons in 45 years time, and this machine was running only a half sized load of kids cloths...and probably has only run about 70ish loads thus far in it's short life. This post was last edited 01/25/2017 at 14:30 |
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Post# 917513 , Reply# 2   1/25/2017 at 12:47 (2,618 days old) by ea56 (Cotati, Calif.)   |   | |
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While I appreciate reading your post, I'm afraid that instead of sharing this with everyone on AW.org, I would be first on the phone with Alliance in Wisconsin, wanting to know just what they intended to do to make this right, especially after what the service tech said to you over the phone. For a much as you spent on this machine I certainly hope that you can get a satisfactory resolution. If Alliance is as good as so many seem to think, they will make this right for you. Good Luck!
Eddie |
Post# 917518 , Reply# 3   1/25/2017 at 13:59 (2,618 days old) by mrb627 (Buford, GA)   |   | |
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Post# 917521 , Reply# 4   1/25/2017 at 14:27 (2,618 days old) by stricklybojack (South Hams Devon UK)   |   | |
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Post# 917525 , Reply# 5   1/25/2017 at 14:30 (2,618 days old) by washerdude (Canada )   |   | |
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Filled halfway up the glass? MCU gone again? I'd say this is a definite lemon. |
Post# 917529 , Reply# 6   1/25/2017 at 14:46 (2,618 days old) by stricklybojack (South Hams Devon UK)   |   | |
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Our first problem was fixed by unplugging the machine for a day or two until the service tech arrived, he plugged it in and declared nothing was wrong with the machine. I was not there and subsequently guessed my 87 year old mother wasn't used to the pausing drum motions of her first ever FL washer and wrongly figured something was amiss...now I am not so sure. That was a year ago. THEN the machine failed with all the lights flashing in unison...that was the first motor control unit. I watched the new one get installed and was not confident the tech was very familiar with our model of Speed Queen. I think he even said he was more comfortable working on the TL machines...but that's only a guess. He was guided through the diagnosis from SQ over the phone it seemed. That was over the summer. And now this. I chose a different SQ warranty repair outfit this time that claimed to do more SQ work than any other in the region. Hard tellin' not knowin'... |
Post# 917532 , Reply# 7   1/25/2017 at 15:02 (2,618 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 917614 , Reply# 8   1/26/2017 at 07:18 (2,618 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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You either have a bad inlet valve [fairly common on this series ] or the air-dome at the rear of the outer has some type of build-up in it blocking it which keeps the pressure from sensing how much water is in the washer. { a blockage here is usually related to a combination of local water conditions and poor detergent choices, usually too little for water conditions }
The other reasons could be a bad water level switch or air-dome hose that is loose or has a small hole in it.
In any event while this is disappointing it is easy to fix and will not harm the longevity of this washer, this type of thing can happen to any FL washer, we see it all the time on WP Duets.
If they want to give you the newer model of this washer I would take it, But if it was me I would really like to know what went wrong, especially if it is a blockage problem in the air-dome [ your fault ]
After 40+ years of servicing major home appliances I have seen almost NO LEMONS it is really highly unlikely that nearly every machine can come off the assembly line in perfect condition and then one comes off the line with multiple problems. Most so called Lemons are a combination of shipping damage, poor installation, and poor service. For many years we would buy back appliances exchanges from WP where they had exchanged an appliance and we would fix and resell them with a full factory warranty and we almost never had another problem with the appliance.
John L. |
Post# 917651 , Reply# 9   1/26/2017 at 10:34 (2,617 days old) by brucelucenta ()   |   | |
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Funny thing that we hear about so many lemons of speed queen on here, isn't it? I mean for such a fine machine that has no lemons. |
Post# 917653 , Reply# 10   1/26/2017 at 11:25 (2,617 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Post# 917654 , Reply# 11   1/26/2017 at 11:38 (2,617 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Post# 917656 , Reply# 12   1/26/2017 at 11:50 (2,617 days old) by Yogitunes (New Jersey)   |   | |
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anything that is built, today as well as in the past, your never going to find something that is 100% on the money, without a dud in there somewhere....
as in first thoughts, NEVER buy the first generation, or first off the assembly line....thats just common sense....theres always going to be glitches until they work out the bugs.... of the millions of machines built, if a few hundred end up being duds for one reason or another, from a company stand point, their doing pretty good... oddly enough, Alliance has been supportive with customer service to fix or replace..... then again, you have companies like LG with their exploding machines, telling their customers where to go..... its just a chance you take with any purchase you make for anything.... |
Post# 917658 , Reply# 13   1/26/2017 at 11:56 (2,617 days old) by brucelucenta ()   |   | |
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And don't forget the burning smell too. |
Post# 917676 , Reply# 14   1/26/2017 at 13:28 (2,617 days old) by kb0nes (Burnsville, MN)   |   | |
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+1 to what Martin said. Any product made (that we all can afford) will have a percentage of failures that must be accounted for.
The Speed Queen machines are generally well designed and heavily constructed although a bit crude. Their quality control is very likely not as good as the Asian companies (this is true of MANY American made products). But in the long run the SQ machines are going to well out last the lightly made import machines. Especially since those companies are likely to discontinue part support earlier then Alliance will. I don't like the word Lemon either as it tends to be just a catch phrase that people use when they don't see the whole picture. Problems stem from bad design, construction or inferior/defective parts. Assuming the machine is reasonably well made, seeing the same problem repeat is more likely bad service. Obviously seeing the same part fail frequently would hopefully have the company make an engineering revision. Years ago I worked with a woman that had a little Dodge Omni 024 that apparently ate front brakes like they were going out of style. She had replaced the rotors a few times and the calipers twice. One day she pulled into work and the rotors were glowing red. She was bitching about how she had a 'lemon' and I pointed out that she likely just had bad service. I asked if they have ever replaced the master cylinder (they hadn't). It was clear that the brakes were staying engaged. She took it to the dealer and they replaced the master cylinder and voila the problem never returned. Bad service isn't a lemon. |
Post# 917795 , Reply# 19   1/27/2017 at 05:06 (2,617 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)   |   | |
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"Ya...you may have a lemon, SQ may need to swap you for a new machine, you might have to make some noise though." I love to work in a company that replaces the product immediately at no cost for the customer before the customer has the chance to start describing the problem. #thelaundryalternative #bestwarrantyserviceinUSA #weNEVERtrytofix #wereplaceimmediately |
Post# 917806 , Reply# 20   1/27/2017 at 07:32 (2,616 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Ever sold in North America for home use.
It is the only full size machine with a Stainless Steel outer tub.
It is the only FSFL washer where the main bearings and seal can be replaced easily without total disassembly.
It is the only FL washer that is used by the tens of thousands in commercial settings.
It is the only FL washer sold to home owners with a full 5 year parts and labor warranty.
Yes we are all washer nuts here and some of the features on WP, MT, FD, Samsung and LG FL washers are fun, but 90% of Americans do not give a F... about that they just want reliable washing and drying performance.
Hi Bruce, I find it very funny that you constantly recommend Korean-Chinese washers and dryers and yet supported DT.
Hi Thomas Comparing a Speed Queen FL washer to the little plastic washers your company is selling is like comparing a portable vacuum cleaner to a pickup truck and while both can technically be repaired one is always repaired, when you have a problem with the PUT they don't give you a new one and crush the first one, LOL. Even if this SQ FLW were to get exchanged it will be repaired and go on to live a long happy life. |
Post# 917818 , Reply# 22   1/27/2017 at 09:00 (2,616 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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This machine has left me high and dry without washing ability in the house for over two weeks so far (and counting), for 2 non-operator error failures, and it's only been in use for a year and a half. I have 5 and 7 year old boys and an incontinent 88 year old to contend with and paid a huge premium NOT to have this kind of thing happen. We had a working 27 year-old DD Whirlpool that only broke once in that time (water inlet) and when it did so it managed to not spill a drop, that we gave away to make room for this SQ...oops. Shoulda made room some place in the garage and we would be washing dirty laundry now instead of looking at another week of being unable to do so. What you are missing here John is that my trust of this machine is nearly shot, and depending on the outcome of this go round, I may never feel comfortable that it can work reliably again...which is the opposite of what I paid for in the first place. This is why the "lemon" or "dud" reference came up. The motor control unit is a cripplingly expensive part, over $600 plus install if not under warranty. I may ask for a warranty extension at least, no matter what happens, because this seems clearly an "early production-we-are-still-working-the-kinks-out-bear-with-us" situation. This remember is the newly designed 3.3 drum model, ordered just weeks after they were released, that took months to deliver as the factory was behind on orders. SQ should encourage it's service centers to have all these typically defective parts on hand so repair turn-around times are lessened. In another post I made here, just a day or two before this incident, I suspected some people just have bad luck with some brands and should move on...I hate to say it but I think SQ is on the brink with ME in this regard. In other news our (older than this SQ FL) Samsung French dooor refrigerator soldiers on with nary a complaint, as does our even older Bosch Dishwasher and our nearly 20 year old Sony TOL tube TV. This post was last edited 01/27/2017 at 12:30 |
Post# 917823 , Reply# 24   1/27/2017 at 09:51 (2,616 days old) by peteski50 (New York)   |   | |
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From my observations on FL washers this newer Speed Queen unit is one that seems just right. On the previous models their was just not enough settings. Now you have the ability to adjust the soil level (wash time) plus get a prewash and 2 extra rinses. The only thing I think that should be added is a heater! Otherwise what else do we need to do laundry?? Keep It Simple! And the capicity is large enough. These other big monsters out their are totatly ridiculous. And I wouldnt be so opposed to them if they were combos. Most of these machines should have a drying fuction. (that would make more sense) - I have a LG 24" combo and am happy with the washing performance. And you take your chances on anything you are going to buy! I recommend that all take a extended warranty on anything you buy!! Instead of all this energy saving control. Their should be strict Quality control. Aside from these newer Speed Queen machines I feel the Frigmores were the best in terms of simplicity and fuction, it is to bad they stopped making them.
Peter |
Post# 917828 , Reply# 26   1/27/2017 at 11:10 (2,616 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Thinking I may get these for back-ups to give me confidence I won't have to go through this again. Sadly that decisively kicks the SQ into the, 'fancy but unreliable' territory, like say a French or Italian sports car...if you know cars. A lot of 60's and 70's Dad's caught tooling around in Mom's old reliable while his foreign job was in the shop I recall as a kid here in California. Back in Minnesota, where we moved from, given the weather conditions, such cars were virtually unknown at that time. Perhaps the Range Rover is the best auto analogy. Something with tough "heritage" but rings up eye popping service charges from jump street...until they are towed to the crusher with not a lot of the miles on the clock. While a Toyota Land Cruiser in the same circumstance would have been trouble free and just getting broken in, being a third of the way through it's typical usable life span. CLICK HERE TO GO TO Stricklybojack's LINK on San Diego Craigslist
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This post was last edited 01/27/2017 at 11:40 |
Post# 917834 , Reply# 27   1/27/2017 at 12:03 (2,616 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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And to answer Laundress: I opened the door to get the serial number unaware the machine had bizarrely filled up with water. There were no suds in this water so I DID'T SEE IT IN THE GLASS. But as Malcolm pointed out, this shouldn't happen at at all in any case. Then Combo John damned with faint praise by stating that was a COMMON issue, not to worry, easy fix. But what about the burning? I digress...I still wait for the tech to makes his FIRST appearance because the other commonly failing part, the now apparently toasted door latch switch, is enroute down from Los Angeles...I guess. Oh and I was told over the phone, "do not drain the machine"...cuz I asked already. Thanks for your interest everyone, a team of experts is on the case 24/7 and I no doubt believe the machine is fixable after a full tear down in the shop as Combo John has also informed us. That said, i no longer have the pleasure of simply thinking the van will roll up, and after some tinkering we will be good to go. It's possible but experience tells me this will take at least two trips given "unexpected further issues" resulting in the need for other parts "we don't normally stock blah blah blah"...which is the new normal when you design digital electronics into a metal box full of water and early adopting customers do the lion share of your beta testing. This post was last edited 01/27/2017 at 12:32 |
Post# 917836 , Reply# 28   1/27/2017 at 12:16 (2,616 days old) by DADoES (TX, U.S. of A.)   |   | |
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Post# 917840 , Reply# 29   1/27/2017 at 12:54 (2,616 days old) by brucelucenta ()   |   | |
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Looks to be a pretty good deal! Bound to beat what you got now. |
Post# 917846 , Reply# 30   1/27/2017 at 13:40 (2,616 days old) by runematic (southcentral pa)   |   | |
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Post# 917850 , Reply# 31   1/27/2017 at 14:50 (2,616 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Have news for you, what is happening to OP is pretty much the norm these days for appliance service regardless of price points; high or low, it really doesn't matter.
Miele is a prime example of this, just ask anyone (including)myself about getting anything serviced from that lot. Everything is the same; telephone call to say "what is wrong"; appointment to send someone to "diagnose" the issue. If part isn't on tech's truck or not in stock has to be ordered. There may be a second visit to do the repair if tech cannot do it (for a host of reasons) on first visit, and there you are. Pointing out to Miele that you've paid $$$ for something that is supposed to last decades but has broken within less than a year won't get you far either. Whatever the German equal of "stuff happens" seems to fit the usual response. That and or "what did you do to the machine"? Because the machine "cannot be doing that", so the inference is you the user are to blame. Of course when tech finally does show up (a week, two or more later) it turns out yes, the machine *is* doing what you said and that something is truly broken/wrong. |
Post# 917851 , Reply# 32   1/27/2017 at 14:57 (2,616 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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What SQ says about their electronic controls: speedqueen.com/smart/2016-q3/ele...
But seriously folks, having compared my fully computer controlled Lavamat to the "electronic/mechanical" older Miele, would take the former over latter any day of the week, at least for front loaders. The Lavamat is able to full control drum motions in a way the Miele cannot. This results in far less banging, clanging and whatever due to unbalanced loads. In it's defence the Miele is built like a brick chicken house and designed to withstand a certain amount of "abuse". OTOH the Lavamat goes more towards avoiding the stress caused by unbalanced loads by trying to eliminate where possible. Have watched the large new SQ washers at local laundryette, and they also cope much easier with unbalanced loads than the previous mechanical versions. IIRC one of the top complaints about the older domestic SQ models was that they vibrated excessively. |
Post# 917852 , Reply# 33   1/27/2017 at 14:59 (2,616 days old) by runematic (southcentral pa)   |   | |
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Post# 917853 , Reply# 34   1/27/2017 at 15:13 (2,616 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Laundress, like you said...the SQ in question is the "with knobs" version of the Fl machine. No touch screen and less wash options, but the same computer running the same mechanicals. Runematic, yes I caught that too and have better options already teed up. Even found a FL PANASONIC washer...'cept it was mislabeled and was actually a dryer. Straight from Taiwan, 120 volt. |
Post# 917854 , Reply# 35   1/27/2017 at 15:21 (2,616 days old) by brucelucenta ()   |   | |
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I think just about anything would beat what you got now. |
Post# 917910 , Reply# 36   1/27/2017 at 23:02 (2,616 days old) by stricklybojack (South Hams Devon UK)   |   | |
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This a contender for backup duty? I suspect some of you will say yes...just a hunch. The gent in question has the matching dryer, $75/each |
Post# 917921 , Reply# 37   1/28/2017 at 06:06 (2,616 days old) by askolover (South of Nash Vegas, TN)   |   | |
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I'd certainly have an old orbital Maytag like MIL's and Mom's. Both are still chugging along after 23-24 years.
"Sadly that decisively kicks the SQ into the, 'fancy but unreliable' territory, like say a French or Italian sports car...if you know cars." reminds me of an old joke.... "You know why Italians make such comfortable shoes? Because their cars are always in the shop"
I don't want to jinx my computerized Miele w1986 but it is a phenomenal machine. I didn't buy SQ because it doesn't have a heater and I like using 240V to power one. But I would consider SQ. I really hope they sort this out for you and that it goes many years without further problems. |
Post# 918157 , Reply# 39   1/29/2017 at 20:15 (2,614 days old) by stricklybojack (South Hams Devon UK)   |   | |
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Waiting for my dinner to be served at a family Thai place in San Diego. In the wagon (tight squeeze!) is the Maytag gas dryer, and it's washer mate is already in my garage from my earlier trip. The dryer just had $180 of service done. They are clean and were installed high and dry inside a condo, meaning used only by the one resident. The washer does have some denting on the front but that is all, it weighed a ton considering it's size. Oh and i got them BOTH for $100 total, yee ha! pics to come. This post was last edited 01/29/2017 at 23:21 |
Post# 918177 , Reply# 42   1/29/2017 at 22:06 (2,614 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Post# 918275 , Reply# 44   1/30/2017 at 13:53 (2,613 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Well the saga continues, until "Thursday at the earliest." The tech was here and able to recreate the circumstances we experienced. electrical burning smell, and an over filled tub. The motor board was throwing off all sorts of codes but then the tech did a smart thing, he put his hand on the pump and said the it was very hot and shouldn't be. A quick test confirmed the pump is toast. He has to get a new pump ("those rarely fail") sent out and speak to SQ to decode the board codes it was giving, to see if it too needs replacing ("those do fail"). My hope is the board in the machine is good and this machine only needs a pump. Given the earlier board failure and now the pump I still will wonder if this machine has a gremlin lurking in the electrical system. The tech, who did impress me as more than a simple r & r guy, said the board has a fault diagnosis system which would alert us to any shorting in the harness. OTOH the machine showed the code for a door switch failure. And the tech, who brought the unit we have been waiting to arrive with him, said the old one was working fine and didn't need to be touched. Will keep ya posted.. |
Post# 918276 , Reply# 45   1/30/2017 at 13:57 (2,613 days old) by brucelucenta ()   |   | |
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So, how is the back up set working for ya? |
Post# 918348 , Reply# 46   1/30/2017 at 21:36 (2,613 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Hi Robert, I feel your pain with this washer and as a Speed Queen dealer if this washer had come from us and we could not fix it within a few days of your contacting us you would at least have a loaner machine. [ why aren't you dealing with the local dealer that sold you this machine ? ]
That said after reading what happened on the last tech visit I don't think they have a clue as to what is wrong. What your were told by the company when called the first time { you may have a lemon } would be reason enough for them to lose their service franchise with SQ.
A drain pump is either bad or not, they are as simple to test as a light bulb, they do get hot to the touch.
The tech should have attempted to find out why the washer filled 1/2 way up the door, a bad drain pump will not cause a washer to over fill, normally this would be caused by a bad inlet valve or a problem in the water level sensing system.
I hope these guys can fix this great washer, we have sold over 50 of the new style FL washers and not replaced a single part yet.
I was excited today to have a warranty call on the electric FL stack version of this machine that we had sold and installed last April, the customer said that the dryer went completely dead, when I got there the dryer worked just fine, but stopped working about ten minutes later and after I looked behind the machine I found the 240 cord had worked its way out of the outlet, LOL.
We also do warranty for a local dealer that buys SQs in orders of 250 machines at a time, over 1000 per year and the only problems we have had is with a few TL washers, mostly bad timers.
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Post# 918359 , Reply# 47   1/30/2017 at 22:41 (2,613 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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This tech is from the nearest SQ dealer as determined by the SQ website dealer locator. I originally bought it online from an authorized dealer there, as I didn't know it would be breaking so often. I was also in Manhattan and wanted it delivered and ready for me to install when I arrived here in San Diego that summer. And that's what indeed happened chronicaled in another thread right here on AW. So this machine has actually not even seen much use yet, and still all these issues. The inlet valve seems to be working as he was able to run the rinse cycle. The tub way over filled and then we smell the burning again. The burning smell was coming from the pump...which tested as bad... Repeat, he test the pump and found it faulty. He also determined it was the source of the burning smell, perhaps it burned him? He was also considering the water level sensing mechanism and that may still come into play. First thing to to get this machine pumped out as it is sitting there way over filled with water waiting for him to return...and Thursday is his first available slot. He knew I had been a week already on this go round, and I told him about the previous board failure and the week we waited for that part. SQ needs to find out about FedEx, yes...but this tech is so busy fixing other BROKEN Speed Queens it wouldn't matter anyway. I digress. The next visit will be last visit wherein if I am still in limbo, I will call SQ and ask for a new unit be sent out or our money refunded. Now I have the 20 year old Maytags that are ready to clean cloths and an SQ that is apparently allergic to dirty laundry, so I am no longer as attached to my dream of joining the SQ for life fraternity, seems it may just not be in the cards for us. Btw both techs out have spoken of fixing these FL SQ's. So I guess I'm not the only one. This post was last edited 01/30/2017 at 23:08 |
Post# 918379 , Reply# 49   1/31/2017 at 02:29 (2,613 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)   |   | |
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Wait! I can ship a Superpop! It's better, at least it has an "almost full size" capacity. |
Post# 918704 , Reply# 50   2/1/2017 at 22:41 (2,611 days old) by askolover (South of Nash Vegas, TN)   |   | |
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Post# 918787 , Reply# 51   2/2/2017 at 15:16 (2,610 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Well apparently the machine was giving the code for "needs new control board" and one has yet to be located....none to be found for some REASON. The service manager explained this is the course SQ wants to take DESPITE the fact this is the second board replacement in less than six months...and thus the third board in this machines short working life. I have to believe they are getting A LOT of board failures to eat another board without special instruction on looking for a contributing factor. In better news at least a replacement pump is now on hand. I will give it a whirl when a new board is finally located, but if it fails yet AGAIN I will do everything I can to replace BOTH SQ's with machines that parts are readily available...FL Maytags likely. I have the TL Maytag Dependable Cares but would have to add a gas line and live with the small capacity. This post was last edited 02/02/2017 at 18:17 |
Post# 918874 , Reply# 52   2/3/2017 at 06:03 (2,610 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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Post# 918894 , Reply# 53   2/3/2017 at 08:47 (2,609 days old) by yoblount (TX)   |   | |
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Post# 918899 , Reply# 54   2/3/2017 at 09:10 (2,609 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)   |   | |
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Post# 918950 , Reply# 55   2/3/2017 at 12:41 (2,609 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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It is a new high quality surge protector. We have numerous electronic devices, computers, smart phones modems etc. and other gear: TV's, refrigerators, and the like...no problems. Just checked the paper work on this machine and was surprised to see the last new board was put in just before *Thanksgiving*. Less than 2.5 months ago...much more recently than I had originally recalled. Called SQ this morning and was put on hold for a while, then sent to voicemail. I'll try again. |
Post# 918969 , Reply# 56   2/3/2017 at 13:45 (2,609 days old) by Lorainfurniture (Cleveland )   |   | |
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All electronic control speed queen units have built in surge protectors. In fact, all speed queens except the awn432 have built in surge protectors |
Post# 918979 , Reply# 57   2/3/2017 at 15:14 (2,609 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)   |   | |
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I still want to know why Speed Queen didn't replace the washer yet. |
Post# 919189 , Reply# 58   2/4/2017 at 12:42 (2,608 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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I was told i would have to "make some noise" for that to happen and have yet to do so. I have been giving the repair guy time enough to properly diagnose the problem and the required parts to be found/shipped. In the mean time we needed to run a couple loads and there is no way in H-E-DOUBLE HOCKEY STICKS i am going down to the SQ equiped landromat and pay to run an effin' load. Besides i got something that kicks my SQ's ass all day long and twice on Sunday... A TWENTY YEAR OLD MAYTAG. Watch: This post was last edited 02/04/2017 at 16:51 |
Post# 919197 , Reply# 59   2/4/2017 at 13:34 (2,608 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Yes the heavy-duty-super-capacity Dependable Care Plus saved the day. I decided to marry my two favorite hobbies and vacuum the dryer, although i have no need or plans to use it just yet. I removed a vent on the back an found a rug of lint needing removal. In the pics you see a before and after look behind the control panel. Do repair persons EVER vacuum a dryer? This one just apparently had $180 of servicing but that clearly didn't involve the strenuous back breaking task of a quick vacuum. |
Post# 919685 , Reply# 61   2/6/2017 at 13:31 (2,606 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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It's Monday morning, the sun is up, and my washer is still broken and filled with water and no replacement part or end of my ordeal in sight...yes I own a Speed Queen. I paid an extrodinary premium for the pleasure of working the phone with regularity hoping to get this POS operational again, even if for just a matter of months cause that's all it has been able to muster at this point, and my expectations are now that low. So I called my service guy, no part, no eta, no status at all whatsoever. So I called and waited out the hold and talked to SQ HQ. They were only to happy to inform me I needed to call my authorized service center back and explain to them about the "SQD" program. Really? You guys aren't worried YOUR BIGGEST REPAIR OUTLET IN THE COUNTRY's FOURTH LARGEST CITY doesn't know about *your* program...ya want me to handle it? O-k-a-y...anything else I can do? Then I let him know about the waiting, the previous board failure, and all the rest, and he came back with "SQD"... Then I pleaded with him to at least assure me if this part also fails like it did just recently SQ will make it right..."SQD" ...his only response, and his repeated reminder *to me* to do what some other person BESIDES THE CUSTOMER should have already done. But they got ya by the short hairs don't they? So I sucked it up and called the service manager and educated him on SQD..."huh, never heard of it." Don't get suckered, don't get a FL SQ unless you are ready to pay AGAIN with your time, inconvenience, and peace of mind. And take what professionals on internet message boards say whilst opining with great authority, with copious amounts of salt...ahem, imo. And to the person who offered to send me a new portable machine, THANK YOU and please email me again. This post was last edited 02/06/2017 at 18:01 |
Post# 919732 , Reply# 62   2/6/2017 at 16:39 (2,606 days old) by mrb627 (Buford, GA)   |   | |
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Post# 919737 , Reply# 63   2/6/2017 at 17:02 (2,606 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Good question Malcom. Apparently it's a means whereby a dealer and/or parts suppliers can order a specific part directly from SQ and avoid various minimum order reqs, and standard shipping speeds...I assume. The part is meant to be headed to where it is needed much more quickly than a part ordered through the usual proceedure likely would. Perhaps this is for warranty work only, I do not know. In my case the dealer has now scavenged a part somewhere and is scheduled to be installed tomorrow. So next time I will be at least somewhat better prepared to negotiate repair work having heretofore labored with the ignorance of not knowing SQ has outsourced it's dealer information desemination to it's customer base...doh! Or this dealer, and the last one too, are a little slow on the uptake...like many years slow. This post was last edited 02/06/2017 at 18:13 |
Post# 919740 , Reply# 64   2/6/2017 at 17:10 (2,606 days old) by mark_wpduet (Lexington KY)   |   | |
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sounds like my ordeal with during the 2nd year of ownership with my Duet!
Error code FDL- called service - service guy comes (orders door latch), a few days later returns to put new door latch in -(didn't fix the problem). He tinkered with the wires with the to cover removed...that fixed it for a month, then F11, called for service - they replaced the CCU or MCU (I can't remember) and it's worked flawlessly going on 12 years now with never another problem. LOL The saving grace was that I was actually able to do laundry during all of this. You could literally hit the top back right of the machine with your fist, and it would start working for a few more cycles. Anyway - just thought I'd share that. Sorry you're having to go through all the unnecessary drama. They should send you a new washer and take the old one back ASAP if anything to improve whatever they find keeps causing your current machine to malfunction. |
Post# 919744 , Reply# 65   2/6/2017 at 17:18 (2,606 days old) by ea56 (Cotati, Calif.)   |   | |
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Post# 919853 , Reply# 66   2/7/2017 at 07:08 (2,606 days old) by mrb627 (Buford, GA)   |   | |
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Post# 919859 , Reply# 67   2/7/2017 at 07:53 (2,605 days old) by Lorainfurniture (Cleveland )   |   | |
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Sqd is speed queen direct. Basically your servicer can get any part for your machine direct from speed queen with overnight shipping. All the more proof they are a bunch of idiots over there. I seriously went to ONE training and I know about spd. |
Post# 919895 , Reply# 68   2/7/2017 at 11:27 (2,605 days old) by brucelucenta ()   |   | |
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Which is sad because an appliance is only as good as the service you can get, should you need it. No matter how well built a machine it is, if it doesn't work it is no good at all. |
Post# 919911 , Reply# 69   2/7/2017 at 13:23 (2,605 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Well I have a working washer again...hopefully it will stay working longer this time. In this repair session I learned a lot, best summed up with the statement, "should've got the TL Speed Queen." Really, that is it in a nutshell. I almost did too, but at the last minute went for the FL thinking they made more sense, cleaner dryer cloths while using less water. What I didn't factor in was the greater complexity to the FL machines leaves them more susceptible to major failures than their TL brethren. And the appliance repair eco-system knows the TL machine like the back of their hand while the FL machine is seen as exotic-trouble-prone fruit. When I asked the parts manager how it could be he didn't know about Speed Queen Direct he said, "never came up before, we always had the needed parts in stock." In other words he wasn't replacing boards on FL machines but standard items on the TL machine. As far as we can tell the pump choked on a sock and failed, which inturn likely caused the motor board to fail. Now what happened last time I don't know, the board failed on it's own. In both cases the board was collected for shipment back to Wisconsin, presumably for fault diagnosis and perhaps a reboot. The tech said repair personnel used to be able to perform firmware upgrades in the field on a SQ but that is no longer the case. "Planned obsolescence?" I asked, "you got it" the tech replied. The repair tech also said Samsung and LG were far worse than SQ in that area though. So a pox on both our houses. FL SQ users like me need to be ultra careful about pocket contents and the use of a garment bag. And I think SQ needs to beef up the motor control board protections and provide a training DVD or YouTube video to every tech to clarify the whys and wherefores of the FL product. Suffice it to say this tech had some seriously mistaken ideas on their use. "You should never wash a sheet bigger than a twin, you will overload the machine and wear out the suspension"...was one clearly highly mistaken gem of misinformation. "You should see lots of water splashing or you are overloading the machine"...was another moment he was clearly in need of some retraining. Very nice guy though, and good at what he did know. Nonetheless he did convince me, along with my own experience, these machines are not family friendly. Kids socks end up everywhere, stuck in pant legs etc. so even with judicious use of a garment bag we will no doubt miss one here or there and this machine will choke on it every time...which apparently also puts the board at great risk of failing as well. So to the users of SQ TL machines, thumbs up, you made the right choice. All the good things said about those machines likely hold true...for *that* machine; FL buyers, caveat emptor. This post was last edited 02/07/2017 at 17:42 |
Post# 919920 , Reply# 72   2/7/2017 at 14:40 (2,605 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Eugene, the first board failure, 2.5 months ago and was not in conjunction with any other issue. This board failure was in conjunction with the pump failure and water overfill. BOTH times they replaced the board because that was the code is was giving. He specifically chose to replace both items at once rather than one than the other with a test between. He gave a reason for this "based on experience", but I am not completely clear on what it was. I do recall him speculating that the board likely had actual components burned out and thus a simple reboot would not suffice, even if he could do it, which apparently he could not. And this somehow related to his choosing NOT TO replace one component first and run the machine before replacing the second. So I repeat, the board was giving the "needs new board" code on both occasions it was replaced, and that is why it was replaced. I don't recall a bracelet being worn. I see people tear into their computers all the time on the web doing up grades and never wear such a bracelet. However if that is the proper procedure I again repeat my remarks from above: SQ needs better and easier access to training for this machine...and these damn boards are finicky, and trouble prone in the real world, imo. Not to mention, if you are out of the warranty period the board is simply cost prohibitive to replace. I see them as time bombs...insuring the fact that although most of this machine will last for decades, a critical part of it will not, sucks to be you. Or, if you buy a SQ, simply get the TL machine and sleep soundly. And that, as I said before, is what I now wish I had done. This post was last edited 02/07/2017 at 16:11 |
Post# 919922 , Reply# 73   2/7/2017 at 15:02 (2,605 days old) by brucelucenta ()   |   | |
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I sure do hope this does it for a while. Shame you are having so much trouble. |
Post# 919949 , Reply# 75   2/7/2017 at 17:40 (2,605 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Washerman you nailed it. It's well known the tire industry almost put itself out of business designing tires that last much longer. Manufacturers of appliances realize they can sell more new stuff if the old stuff doesn't last as long. Electronics achieve this end beautifully and help sell the product in the first place, "smart wash system blah blah blah..." This post was last edited 02/07/2017 at 18:30 |
Post# 919952 , Reply# 76   2/7/2017 at 18:04 (2,605 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Controls for their domestic washing machines to deal with the complaints regarding vibrations and other issues. Those things dinged SQ front loaders in many reviews including from customers.
Having used my fully computer controlled Lavamat versus the partial Miele w1070, vastly prefer fully electronic controls. It simply allows for a better fine tuning of drum movements in washing, distribution, spinning and unbalanced load detection. The Miele will make only "X" number of attempts to balance a load, if it cannot too bad as it is off to the races; one loud "bang" and perhaps a jump then the machine goes into spinning banging and clanging away. Have never allowed the machine to continue so cannot say what happens next. Small items in front loader pumps? Ohh yes; happens all the time and has ever since H-Axis washers came along. Ask any owner of a commercial laundromat or laundry about what they find in the drain troughs and drains from their machines. Socks, coins, tokens, bra wires, small handkerchiefs, small baby or lady's bits of clothing... Standard practice then and still is that small items go into a mesh bag or are washed another way. Nearly every owners manual for a domestic front loader have seen tells that small items should go into a mesh bag. You can also read repair/review sites to find many instances of people pulling socks, bra wire, coins and other bits from jammed and or now inoperative pumps. The "filter" on my Miele and Lavamat washers is more to catch and keep things from getting to the pump than any sort of real filtering of water. Years ago came upon case of Woolite zipper mesh "bra" washing bags, so am good for the duration. Have only used two and the rest sit stashed away. |
Post# 919960 , Reply# 77   2/7/2017 at 19:26 (2,605 days old) by countryguy (Astorville, ON, Canada)   |   | |
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Post# 919987 , Reply# 78   2/7/2017 at 21:31 (2,605 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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I shouldn't wonder.
H-axis washing machines are nothing more than a cage/cylinder suspended inside a tub. Depending upon the movements of the cage/cylinder in relation to the boot/door seal small items can slip between the two. If left long enough eventually item will likely get pulled down into the outer tub then work its way into the sump/pump system. Consider also when the machine begins to spin the same forces that extract water will likely also pull anything already caught between further if not fully between the tubs. Once that happens subsequent cycles will cause item to work its way down into the sump. My AEG like other European front loaders has one or more removable vanes in tub. This acts as a way to get between the tubs and retrieve any small item before it works its way down into the sump/drain. Again this isn't a new phenomena, has been happening almost ever since h-axis washers were invented. Early commercial laundries were often instructed to have the machine drain visible leading to the trough or whatever so workers could spot small items and retrieve. www.espares.co.uk/advice/0/1732/h... diy.stackexchange.com/questions/9... www.whitegoodshelp.co.uk/remove-... |
Post# 919988 , Reply# 79   2/7/2017 at 21:40 (2,605 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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Exactly, Laundress nailed it. It is the biggest downside to the FL design. One of my wife's small thin socks made it's way around the boot, was torn in at least two pieces by the drum action, and then probably were rolled into slinky, slithery, cigarette like pump stoppers. I also think the point about computers used for load balancing is right too, but it doesn't negate that it also conveniently functions as a built in Trojan Horse self destruct mechanism. |
Post# 919991 , Reply# 80   2/7/2017 at 21:48 (2,605 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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But if they are like the commercial/launromat versions the boot isn't like Miele and other domestic front loaders. Rather more like Asko and most all commercial machines; the seal is around the door window. This means there is often just enough space for small items to work their way between tubs.
Again this is why commercial washer makers for years advised placing small items into mesh nets.
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Post# 920000 , Reply# 82   2/7/2017 at 22:45 (2,605 days old) by stricklybojack (South Hams Devon UK)   |   | |
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I agree Paulo with much if not all of what you said. My concern about the electronics is this throws a monkey wrench into the rebuild-ability of seemingly anything it becomes a significant part of. That is the complexity issue. Yes there are less parts in the overall machine but the motor control board takes things to another level that i, or most can't follow. When electronics are mass marketed enough, hacks, work arounds, special tools etc all become available to escape the clutches of planned obsolescence the manufacturer has baked into the device...Apple is the obvious example. I can keep our old laptops running no matter what breaks. Youtube is full of videos and Ebay has the parts. SQ FL washing machines will never be popular enough for someone to create a way to hack the onboard computer to upgrade the firmware or anything like that. We will have to go to SQ which is already cost prohibitive to rebuilding efforts. What does a main bearing, a door boot, motor brushes and assorted rubber hosing run? Okay you have almost renewed an old machine... now add a new motor control board, Bam! Forget about recycling that one, get another. I can do all of the work my long out of warranty Maytag Dependable Care will ever require, maybe will have to buy a spanner wrench and a couple of other things like that on Ebay. I can do everything the repair gent did here today when this machine goes out of warranty EXCEPT work on or replace the board...unfeasible and/or too expensive. This machine has a ways to go until it has done its 100th load...it's on it's third board...WTF? This post was last edited 02/07/2017 at 23:07 |
Post# 920110 , Reply# 85   2/8/2017 at 16:41 (2,604 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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SQ's owners manual for front loading washers like nearly every other such machine domestic or commercial clearly states that small items like infant socks can become stuck in door/should go into a mesh bag. Now if persons choose to ignore that advice (am not slamming anyone), that that is their own affair. Hardly think it comes down to any fault of SQ design of machine or otherwise.
The washer did what it was supposed to do; something got into the sump, worked its way into the pump which caused it to jam then motor failed. Am by no means an expert but am fairly certain this is what happens to any motor that is prevented from turning. We do not know how long the errant sock was in machine/took to work its way down into the sump. Front loading washers with user accessible pumps advise in owners manual that the pump area should be checked routinely and often for small items that may have worked their way down. Again if users fail to follow this advice that is their own affair. It does seem a bit harsh and IMHO rather unfair to ill informed to slam SQ or any appliance maker based upon a few published reports of issues. No one screams their innocence louder than the guilty, and no one reams appliances publicly more than those with issues they feel were not resolved to their satisfaction. This even when you look at things a good part of those issues can be traced to user errors and or simply expecting something from an appliance it was not designed to do. Again am not slamming the original poster, but some of the subsequent comments are just off the wall. In order to brand SQ front loaders a "failure" , having bad design or whatever the scientific way would demand knowing total units sold of a particular model and then number of complaints/issues reported. It is like Maytag's early Neptune washing machines; yes there were issues with mold but even a stopped clock is right twice a day, many consumers also refused to wipe the door boot and leave the machine open after use. As for H-Axis washing machines being more technically "difficult" by deign; well yes, that is true and has been for decades. It is one of the reasons behind why such machines cost more than top loaders with central beaters. Repairs and service; things are what they are, and tough all over. Miele and everyone else is having difficulty finding (and retaining) qualified domestic appliance repair/service persons. That is a reflection on the American job market and education system (among other things) than any fault of individual company. Not everyone is temperamentally suited to dealing with consumers, especially going into their homes. Adding to this often in a majority of cases the issue involves dealing with the Lad of the House who can be anything from patient and understanding to a dragon or monster. Not everyone a has the necessary aptitude either to learn and apply that knowledge. Having watched two Miele repairmen replace the suspension springs on my washer in the tight confines of the cubby where located, am here to tell you have a new appreciation for the job. I certainly couldn't have managed the job and going by what others have told me relating to their own experiences with non Miele approved techs neither would many others. The rot started when appliances went from being "major" white goods to something that was replaced instead of repaired. Outside of warranty work many places don't have much "repair" calls because so many appliances today simply cannot be repaired easily and or the cost is equal to or at least half of buying a new machine. We here are a special group so it seems hardly fair to judge SQ or other appliance makers based upon our demands/expectations. I personally have put enough money into my "old" Miele washer to have made a substantaial payment towards a new machine. But that is my lot and I've chosen to accept. |
Post# 920119 , Reply# 86   2/8/2017 at 17:26 (2,604 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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My upset is entirely with the computer board failures. I fully accept the fault of the pump failure as likely, though not certainly, ours. The repair man never said that, nor did he even say where he found the sock fragments. He just said to be careful about "these little rags" not knowing what the pieces of cloth were. That said it does seem likely to have been the obvious culprit. But the two failing motor control boards is a far greater concern and where I felt most let down by customer service. I wanted to hear something like, "oh boy two boards ALREADY? Left me check with my manager that is almost unheard of and we need to get to the bottom of it." Or even, "hold on, who do you have working on this, let me get them on the blower and give them a heads up on the way things are done around here, S-Q-D...sorry about that, they will know what's what after I straighten them out." Instead I was made to feel the one who had done something wrong, as I have felt in the past when calling SQ, and as others have now that I poke around on the internet. So I did his job for him in regards to informing the out of the loop dealer, and was verbally sneered at for my trouble. They don't seem to want to gather information and make things right, they simply act like they already know it's your fault. Simply put they do the opposite of "customer service", it's a dis-service to the customer. They sounded like jaded flak catchers in two of my three experiences with them. This post was last edited 02/08/2017 at 19:01 |
Post# 920130 , Reply# 88   2/8/2017 at 18:17 (2,604 days old) by Stricklybojack (South Hams Devon UK)   |   | |
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The boards are made in Mexico. I snapped a pic of one and posted it here in another thread (see link) when the first board went out a few months ago. CLICK HERE TO GO TO Stricklybojack's LINK
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Post# 920133 , Reply# 89   2/8/2017 at 18:24 (2,604 days old) by duke ()   |   | |
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Sorry brother,Sounds like an internal corporate issue with hands covering their ears. |
Post# 920175 , Reply# 90   2/8/2017 at 20:01 (2,604 days old) by washman (o)   |   | |
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boooo hiissssssssss. |
Post# 920202 , Reply# 91   2/8/2017 at 21:31 (2,604 days old) by Combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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First of all Robert I'm sorry you had so much trouble, but there was really only one problem here you got a really bad service company.
When you called them up and they acted like you had a serious problem right away they have no idea what they were doing, the only problem this washer had this time was a small sock caught in the pump.
The water pump had not failed the motor board was not bad.
If the guys knew what they were doing they would've taken the obstruction out of the pump and the machine would've worked fine.
These water pumps are designed to be jammed the fact that it was hot did not mean it was bad the fact that it was not running did not mean that it was bad the fact that it was hot meant the motor board was still good. Eugene is correct this machine will fill up higher if it goes to the safety level I was wrong about that, and I was also wrong about the fact these newer design machine have not had inlet valve problems I was thinking initially you still have the older style machine which did have a lot of inlet valve failures.
Hi Ben, there is nothing wrong with things made in Mexico, these parts are made by American companies to standards at least as good as we build, The motor is in both your Speed Queen top load washer and your dryer were made in Mexico along with the timer, inlet valve and probability many other parts as well.
John L. |
Post# 920204 , Reply# 92   2/8/2017 at 21:42 (2,604 days old) by duke ()   |   | |
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Fixed |
Post# 920209 , Reply# 93   2/8/2017 at 22:15 (2,604 days old) by repair-man (Pittsburgh PA)   |   | |
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Made in Mexico or not those motor control boards are failing at a alarming rate. I have changed 8 out of 10 in my 1.5 year old coin op machines. |
Post# 920212 , Reply# 94   2/8/2017 at 22:28 (2,604 days old) by duke ()   |   | |
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Exactly.Made to american standards? Made to barely reach warranty period I find.Read the sides of those square power relays and the round capacitors.Usually china,vietnam etc.Trash |
Post# 920270 , Reply# 98   2/9/2017 at 09:18 (2,603 days old) by brucelucenta ()   |   | |
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Then we should boycott for Whirlpool to make the old belt drive machines!!!! And if speed queen machines are the best made in the market, this country is in a lotta trouble. |
Post# 920276 , Reply# 99   2/9/2017 at 09:38 (2,603 days old) by mtn1584 (USA)   |   | |
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Since you have to have the last word, I'll let you, but know this, there are BIGGER problems in the USA than who makes the best washer. Your annoying beat the dead horse posts over. |
Post# 920278 , Reply# 100   2/9/2017 at 09:48 (2,603 days old) by brucelucenta ()   |   | |
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Agreed! |
Post# 920281 , Reply# 101   2/9/2017 at 10:17 (2,603 days old) by Iheartmaytag (Wichita, Kansas)   |   | |
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Post# 920286 , Reply# 102   2/9/2017 at 10:34 (2,603 days old) by brucelucenta ()   |   | |
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LOL Not too touched, I at least bought a washer and dryer that doesn't break down constantly! Don't know about you though..... |
Post# 920307 , Reply# 103   2/9/2017 at 12:16 (2,603 days old) by glomain (tuscarawas cnty. (eastern ohio))   |   | |
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Post# 920469 , Reply# 106   2/10/2017 at 06:15 (2,603 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 920473 , Reply# 107   2/10/2017 at 06:30 (2,603 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Has been abandoned within the United States, IIRC there isn't a single factory producing motherboards in the country.
In fact IIRC the United States long ago ceded much or all manufacturing of consumer electronics to Mexico or various offshore countries. When was the last time you saw a television, microwave oven, audio equipment and so forth stamped "Made in America". It might be "assembled" in the USA, but that is a different matter. arstechnica.com/civis/viewtopic.... IIRC Miele is one of the few appliance makers that produces most of their own parts internally. They have factories located in Gutersloh (Germany) and Braşov (Romania), that produce electronics. Have seen packaging for Miele motherboards and other electronics and they all say "made in Germany". Besides there isn't anything inherently wrong with motherboards or anything else produced in Mexico, China or elsewhere. It comes down to quality controls put in place by whoever is placing the orders. That is factories will make what they are told to/ordered. If quality isn't there and customer threatens to cancel business things either change or that action is carried out. |
Post# 920655 , Reply# 111   2/11/2017 at 05:00 (2,602 days old) by askolover (South of Nash Vegas, TN)   |   | |
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"Besides there isn't anything inherently wrong with motherboards or anything else produced in Mexico, China or elsewhere. It comes down to quality controls put in place by whoever is placing the orders. That is factories will make what they are told to/ordered."
This is true....my Volkswagen Beetle was made in Mexico. It has over 237k miles on it and still going strong with little more than routine maintenance.
When I worked for Goldstar in Alabama (LG now) back in 1991 all our parts were pre-assembled in Korea, shipped to us, and we stuck them together in the cases to form a television set. |
Post# 920730 , Reply# 112   2/11/2017 at 13:08 (2,601 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 920740 , Reply# 113   2/11/2017 at 14:05 (2,601 days old) by kb0nes (Burnsville, MN)   |   | |
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Even if the PC boards were made in the US, almost every part on them is made in Asia. There isn't much component level electronics manufacturing still done here. Only low volume specialty stuff is still in the US for the most part.
Where something is made really has little impact on the overall quality as long as the company cares. The idea that American made is automatically superior was trashed years ago. In my industry, machining, America lost the lead in machine tools in the 70-80's, probably because Americans were too intellectually weak to adopt to the simpler and better metric system. Used to be that the best precision measuring tools were Starrett, but today Mitutoyo is just SO much better. A while back we had a salesman sell us a new air compressor. I asked him where it was made, and he was timid at saying Belgium. I told him that I actually thought that was good. And man that Atlas Copco compressor has been one of the best investments we ever made. Silent, efficient and not one repair in 8+ years! Overall I feel like American quality control is often lacking and far too often the employees seem to only be working for a paycheck. I'd much rather buy something from the US, but I won't do it if the product isn't as good. The thing Alliance/Speed Queen has going for them is that they still build heavy, commercial quality like machines. But they do seem to be a bit crude and their QC isn't up to the Asian products (remember the TL tub problems for instance). But in the long run they should have better durability and I'd bet that parts availability will be WELL longer then a Samsung or LG product. |
Post# 920784 , Reply# 114   2/11/2017 at 18:50 (2,601 days old) by washman (o)   |   | |
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Ain't no party like a Speed Queen party 'cause a Speed Queen party don't stop.
Hi Frig! |
Post# 920785 , Reply# 115   2/11/2017 at 19:01 (2,601 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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It is going to take some time I shouldn't wonder for SQ to build up a decent service/support group. Unlike Whirlpool and the other major appliance makers Alliance as only just really entered that market in a big way.
Am also guessing those on the commercial side (repair) may not want much or anything to do with domestic repair. They probably have more than enough on their plate dealing with commercial and route repairs. Know when a SQ washer or dryer goes out at local launderette it can be weeks or months before the thing is repaired. |