Thread Number: 69547  /  Tag: Modern Automatic Washers
Samsung Using Dish Satellite TV techs for washer repairs
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Post# 924462   3/2/2017 at 08:21 (231 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

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From the Consumerist, an offshoot of Consumer Reports


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Post# 924464 , Reply# 1   3/2/2017 at 08:29 (231 days old) by Lorainfurniture (Cleveland )        

They were only offering like $50 to do that recall repair, no technician in their right mind would be willing to do that for such a low amount.

Post# 924469 , Reply# 2   3/2/2017 at 09:05 (231 days old) by washman (Butler, PA)        

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Now that the word is out, and has been for a while now, you'd be very foolish to want to buy one of these hunks of junk.  Of course, the concept of value vs cheap or flashy is lost on our current generation of "young achievers" (and I use that term loosely)


So long as it goes beeeeeeep and can be run with your $600 Iphone, geee it's great.  Never mind when it flies apart and destroys your laundry room, nah, that is of little importance.  All that matters is there's an App to run it and I can go on snapchat or kik for the 2 hours it takes to do a load of clothes!

Post# 924485 , Reply# 3   3/2/2017 at 10:37 (231 days old) by johnb300m (Chicago)        

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Ahhh, yes, the stalwart blanket slandering of a whole Millennial generation for the woes of the world.

Post# 924486 , Reply# 4   3/2/2017 at 10:48 (231 days old) by washman (Butler, PA)        

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You ever work with millenials John? I do, all day, EVERY day. I work with them internally at my organization and externally across 4300 hardware, rental, home improvement stores across the US, Canada, and Latin America. 

I think I have a pretty good handle on what they are. I know for damn sure what they are NOT and what they don't bring to the job other than an entitlement mentality and a fixation with their phones.

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Post# 924489 , Reply# 5   3/2/2017 at 11:38 (231 days old) by vacerator (Macomb, Michigan)        
The young entry level

millenials do have a thing for their phones, etc. I also noticed before I retired.
Our kids are college graduates, so their outlook, disposition, and ethic are better. Even when our daughter was in college and working in fast food as an assistant manager she did not allow phones while working.
Our son in law designs web sites, and is an owner/partner, so he is not anti capitalism. Our son either who is employed by one of the big 3 as a software engineer. They design software for cars, phones, games, medical devices, etc.
They know if garbage goes in, then garbage comes back out. Same with economics, and also capitalism. It is still dependent on being a system of sharing.
The Lion King was one of the first big computer animated films, and it teaches that ethical lesson. A nephew has recently been hired in Burbank California doing game software design. It's been his dream. His studio apartment rent is $1,500 per month for 400 sq. ft.
Like it or not, young people are the future. We are the dinosaurs. We'll be gone before them. If they mess up, they'll have to fix it.

Post# 924494 , Reply# 6   3/2/2017 at 11:55 (231 days old) by Kb0nes (Burnsville, MN)        

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I think we should just beat up all the Millenials with our canes...

No generation is without their worthless individuals. I have a good number of Millenial friends and many are amazing individuals. I know a lot of people my age and older that are pretty unimpressive humans.

Let's leave the broad brushing to painters that are in a hurry...

Post# 924495 , Reply# 7   3/2/2017 at 12:07 (231 days old) by murando531 (Huntsville, AL)        

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And this, right here, is why I rarely come to this site anymore, and is possibly the reason there are so few good members who still offer logic and intelligence. Now it's become a gathering of old crotchety "Queens" that are grouchy because we can't (nor should we) use 50 gallons a cycle to wash a load of clothes or dishes. You can't scroll your mouse wheel twice before coming across some blanket statement about "millennials" and the younger generation knowing -nothing- about appliances and only caring about their nose in a phone.

On that note, as a 25 year old "millennial", I'll be the first to denounce anything made by Samsung because of their shoddy workmanship and poor designs, and I'll be the first to tell you that myself and many of my fellow "Gen Y Snowflakes" don't really care that our machines beep or boop or connect to our phones, and that we care that they perform properly and we care to take the time to practice good loading and use habits. How many of us grew up with Gen X parents who "just didn't have the time", and as was the case for myself, if I didn't take it upon myself growing up to take over the laundry and dishes, etc., I had to live with clothes that were faded, dyed a weird color, or smelled like mildew because my parents DIDN'T care whether the machine worked properly, or if the clothes were separated properly, water temp/level was correctly selected, and so on. Also, as a 25 year old "millennial", you'll find by taking a stroll through past threads that I've dusted the floor with a particular few here that decided to dismiss my knowledge because of my age, only to discover that you had absolutely NO idea of what you were actually talking about.

Anyway, back to gansky1's original post, I find it absolutely hilarious and fitting that Samsung would use DISH service techs. It plays along with their theme of cutting corners and taking the cheap way out. Let's see how long before this turns into another exploding washer/exploding phone battery debacle because some poor tech had no idea what he was doing because he instead insisted on trying to sell a satellite subscription to meet his quota.

Post# 924496 , Reply# 8   3/2/2017 at 12:24 (231 days old) by brucelucenta (tulsa, oklahoma)        

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Well!!!! Guess he told us boomers!!!

Post# 924498 , Reply# 9   3/2/2017 at 12:31 (231 days old) by moparwash (Pittsburgh,PA -Next Wash-In...June 2018!)        
sing along time!

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Turn it on...
Turn it on..
Turn on your Samsung...
When all hope is gone...
You know that Samsungs say so much...

Post# 924500 , Reply# 10   3/2/2017 at 13:05 (231 days old) by henene4 (Germany)        

Yeah, you know, it's verry good to just generaly write of a certain group of people cause of a few trends.
I mean, we see how well that works with gays, jews, blacks.
By the definition, what you do, is just another type of discrimination. I don't think you will find one case where I took such measures to dismiss sonething on this site by such means.

Yeah, Samsung is mediocre at best. HOWEVER this design is verry interesting, and nowing how things work out would be cool.
AFAIK the dispensers for the main machine are hidden by the lid of the second washer, that could inhibit use.
Further, how it copes with OOB in the top washer.
And, how the second dryer works, drytimes, moisture that leakes to the roompossibly.

Post# 924503 , Reply# 11   3/2/2017 at 13:30 (231 days old) by johnb300m (Chicago)        

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Haha, yeah this really is fitting for Samsung.
It's part of the issue too where I've had sales reps at Best Buy and Home Depot tell me that they actively stock Samsung (and some LG) parts because their service is so horrendous, and they redesign their parts every few years, that if any of their customers need repairs later on, THEY have to provide the parts.
It's a way they can still entice people to buy the cheap (or expensive) flashy trash that gives them yummy margins.

Hahah....and that picture of "a Millennial" is hilarious, Washman.
I do work with Millennials. 3/4 of our engineering dept. are 'them.' Including me.
And we're all individuals who may share aspects of that graphic, or none at all.
I've worked with some GENIUS Gen Y's over the years, and some very dim wastes of space. It's as varied as the population.
It's the same thing with how I blame the Boomers for the absolute $hit national situation we are in. But of course I'm more sensible than that, and I know it's not the fault of an entire generation. Just some of them. Because there's some amazing Boomers out there really trying to make a difference.

So yeah, I love my Starbucks coffee, my iPhone, name brand clothes from the outlet mall (that's called being smart) and yeah Capitalism does suck.
But I'm not a Communist and I don't know any either.
We just know there's a lot of crap broken from previous generations. We've gotten a long hard shaft and many of us have come to terms with not having as much as our parents did. We persevere.
Some handle it better than others. Some are brilliantly industrious about the crap hand they have. Some don't care. Some are very thrifty. Some are socialist. Some are Trumpites!
Some (including me) try to scrimp and save everything we can under mattresses and in 401ks because they saw all the hock their parents put themselves in.
Guess what, they're all individuals.

My grandparents thought their kids' generation were a bunch of losers. Our parents think we're losers for moving back in with them. (Nevermind there were no jobs for several years).
My washer refuses to use 50 gallons of water per cycle. My dishwasher takes two hours. I'll be lucky if they last 5 years.
You know what though? My clothes are always clean. Last longer. Lower my bills....
Many of us have learned that life ain't so bad when you're not so angry all the time, even if life has given many of us an old, wrinkly middle finger with orange hair.

But guess what.
You keep trashing us. Because someday, we'll be changing your diapers.

Post# 924511 , Reply# 12   3/2/2017 at 13:56 (231 days old) by washman (Butler, PA)        

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You keep trashing us. Because someday, we'll be changing your diapers.

Only in your dreams.w4

Post# 924512 , Reply# 13   3/2/2017 at 13:57 (231 days old) by henene4 (Germany)        

So who else will do it?

Post# 924519 , Reply# 14   3/2/2017 at 14:52 (231 days old) by Iheartmaytag (Wichita, Kansas)        
Not really my dog fight, but

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Sounds like the same old crapola that I heard back in the 60s.  Made me think of the movie "Wild in the Streets"  Just remember age will catch up to all of us, unless you meet with the alternative.   Put into perspective, in 25 years or the lifetime of 10 new washers, you will be my age.  Sucks huh?


I remember when my Dad wouldn't buy something new," because they just don't make them like they used to."  He died in 1975, and people are still buying new everything.  Things that sometimes aren't of the same quality as the previous generation.  Things that will be in the landfill, rather than a museum. 


So we can be nostalgic for things built with pride and quality, and in  your lifetime, you can think back of the washer you had last week. 


Not to worry about diapers, given the statistics we boomers could well outlive you adventurous selves.

Post# 924522 , Reply# 15   3/2/2017 at 15:03 (231 days old) by henene4 (Germany)        

Verry true. I do indeed live a verry risky lifestyle. Never said I'd live quite long, did I?

Oh, and yeah, in 25 years we are 50. And we had maybe 10 new washers.
And you have used 10 times the overall energy\water we used. So what is the point?
I'd rather die by any kind of drug overdose then to not have clean drinking water.

Oh, yeah, and if you are so advanced in thought, say you know that situation from a time you were born ifyou are about 50 now, thenyou should verry well understand our point of view.
Oh, yeah, and don't you love the appliances of the 60s?

Post# 924523 , Reply# 16   3/2/2017 at 15:07 (231 days old) by Iheartmaytag (Wichita, Kansas)        

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I have an HE washer, and HE Dishwasher, and Low flush toilets.  I'm doing my part.  This is a collector site, you will read about water savers, suds savers, low temp usages all through this site. 


This is also an intergenerational site, where we should all be able to learn from one another, not being insulting, condescending, and rude.


Just trying to bring the uppity attitudes back to earth, where the water is.


I might also point out, in the 60s, we invented risky behaviors.  Don't even start to claim ownership on those.  We also brought about environmental protections, increased safety standards, and yes, planned obsolesce.





Post# 924526 , Reply# 17   3/2/2017 at 15:30 (231 days old) by vacerator (Macomb, Michigan)        

gave a good reply. Proof that education opens our minds. Not to quote anyone infamous, but it does indeed take a village. We are all individuals, and diversity in all walks of life contributes to successes, and progress. Yes, progressives are also important.
Maybe a few of them will turn around Samsung's service and reliability/durability deficiency.
henen4 is also correct. If we live long enough, we age into an infantile state, and need diapers again, or someone to clean us up when we mess our pants. For some, the mind goes first. Either we won't remember to go to the bathroom, or even who our kids are, or what we did most of our lives. I even recall one man who was in the home with my mom. He had to mix all liquids with a gelatin so he could swallow. His throat reflex was no longer working. His wife was in excellent shape still with an hourglass figure. We were talking about his condition, and my moms one day, and he said to me, "don't even think about it." Little did he know I never fancied any hour glass figure and he had nothing to worry about.

Post# 924528 , Reply# 18   3/2/2017 at 15:39 (231 days old) by brucelucenta (tulsa, oklahoma)        

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My my my...things certainly seem stirred up in this thread!

Post# 924536 , Reply# 19   3/2/2017 at 17:07 (231 days old) by washman (Butler, PA)        

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So who else will do it?

Since your so "enlightened" to the goings on in this world, how about YOU?

Post# 924543 , Reply# 20   3/2/2017 at 18:26 (231 days old) by vacerator (Macomb, Michigan)        
Is it any

wonder there is so much division?

No one was bragging about being enlightened. Many fail to try seeing the entire larger picture, young and old alike.
Both sides have had successful policy and failures.
It's important to learn from mistakes and history.
If not for Tesla, would Edison have been a success? Many doubted both.
Many told Ransome E. Olds his car was a failure. Henry Ford also. There was a cartel which tried to prohibit Ford from going into the market. He had to bet he'd win a race in order to be allowed in. Then there was the Preston Tucker scandal.
Everything gets political. We all want it our way or the highway. Fairness is very important, not just one sided fairness.
So we have checks and balances and regulations for when there is over reach or fraud.
New things have to be tried out. If they don't work, they need to be fine tuned or changed. Change is a constant. Most are uncomfortable with it, but the young are more daring and resilient.

Post# 924631 , Reply# 21   3/3/2017 at 09:41 (230 days old) by johnb300m (Chicago)        

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I just wanted to leave this little nugget: ;)

"Millennial homeowners in particular have shown a willingness to pay more for what they perceive as better-quality products, including household appliance. Speed Queen buyers also like that the machines donít have a lot of complicated parts."


Post# 924652 , Reply# 22   3/3/2017 at 12:39 (230 days old) by washman (Butler, PA)        

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"Millennial homeowners in particular have shown a willingness to pay more for what they perceive as better-quality products, including household appliance. Speed Queen buyers also like that the machines don’t have a lot of complicated parts."


Ahhhh that explains why they spend $700 for an Iphone!  Gawrsh............I thought I knew Millenials; guess I have some learnin' to do.

Post# 924654 , Reply# 23   3/3/2017 at 12:46 (230 days old) by johnb300m (Chicago)        

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Honestly, I pity you Washman.
So angry.
So jaded and hateful to a whole generation of people......well who created and nurtured and begat that whole pitiful Millennial generation?

I'm really sorry your whole experience with young people has been so shitty.
It must've been so bad there is just no convincing you that there's some good eggs among us.

Post# 924656 , Reply# 24   3/3/2017 at 13:08 (230 days old) by Iheartmaytag (Wichita, Kansas)        

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The Generation   G   A   P      Widens

Post# 924662 , Reply# 25   3/3/2017 at 13:21 (230 days old) by henene4 (Germany)        

Oh my god, we like smartphones, what a bad thing!

I could say you like spending 700+$ on an outdated piece of technology as well, and defend it to death.

Really, you are the one best example of an Apple fanboy, washman, just that your Apple is SQ.
It just seems so impossible to you that other options then Apple (uh, I meant SQ) are a good way to go, as well.

So few here say that SQs are shitty machines. I don't, at least. Most just say that they are kind of outdated and overpriced for what they offer. Nobody says they can't clean, just that some other options can clean better. And that they might not last quite as long as prommised.

You, on ther other hand, degrade EVERYTHING else to a point where it has 0 reason to even be talked about.
I mean, you even brag about how good your opinions must be because you have so much more experience in life. However they show 0 signs of diverse thinking and consideration, no other viewpoints. Just 1 way to go.

Post# 924663 , Reply# 26   3/3/2017 at 13:22 (230 days old) by johnb300m (Chicago)        

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You know what, Iheartmaytag?
You're right.
And it's sad.
Some of my fondest memories are working in some of the factories in my internships and first jobs, navigating the personalities of the crotchety old men in the machine shops.
Over time we forged great working relationships and I learned a lot from them. And they really learned a lot from me.
I came to understand their anger with all the nonsense they've been through over the years. And that mutual understanding brought us closer not just as coworkers, but as humans.
There were other young kids that just couldn't see that, and treated them as empty resources of a dying time.
Well guess what? They're less willing to help you that way.
A little politeness and understanding go a long way for mutual gain.

Of course this doesn't run true for everyone unfortunately.
Maybe they can learn down the road hopefully.

Post# 924666 , Reply# 27   3/3/2017 at 13:44 (230 days old) by man114 (Buffalo)        

I'm at the older end of the millennial generation and I'm not here to get into arguments.

What I can say is Samsungs are simply over engineered products for what they are. They invest time and energy building flashy looking appliances which in theory would work well but the build quality does not match what they try to do with the machine. Performance wise they clean fairly well.

I bought a top of the line Samsung Addwash with a dented top on clearance for $499 at Sears and I can tell you that's about what it's worth in terms of build quality. It cleans well, it's quiet, it doesn't vibrate, however you can tell immediately that it's just not the best built machine.

Honestly I can't see why, assuming you have the room, for the normal cost of the machine you wouldn't just pony up a few extra dollars and buy a commercial machine. I might as well just buy a Dexter T300 if I'm going to shell out $1900 on a Samsung Flexwash!

Post# 924673 , Reply# 28   3/3/2017 at 14:31 (230 days old) by alr2903 (TN)        

My eye doctor is a millennial.  My vision seems to improve the minute I get in the exam room:-)

Seriously, younger people have a fresher take on things, the latest skills in their professions and their priorities are different.  The day's of getting a job and retiring from it 45 years later are long over, most will move several times during their career.  New technologies will be like what  Wozniak, Job's & Gate's developed and brought  to the 1990's   It has been 10 years since the beginning of the financial implosion, bad business and a sour economy. Millenials will lead the way out of this mess. Back on topic, makes sense to run one service van in rural and less populated areas, we will see more of it and skills will improve with time.

Post# 924674 , Reply# 29   3/3/2017 at 14:35 (230 days old) by Iheartmaytag (Wichita, Kansas)        
I can tell you this

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If my Maytag Fl machine had an app that would beep my smart phone when it was finished so I didn't have to run up and down the stairs to check on it.  I would love it. 



I love technology, gadgets, and goodies.  Also having to understand that when I learned to type, we learned on typewriters, and even then not until the freshman year.  My daughter learned computers, and keyboarding in pre-k. 


---side note---

A few years ago there was a big project a the Wichita Aviation Museum where Doc, the Boeing B-29 was being restored.  It was planned as an intergenerational project, so they called back some of the engineers and workers that built it originally, as well as some of the young cad/cam engineers of today. 


I understand there were several heated arguments where the "new" guys wanted to re-engineer something, and the comeback was "Listen here, we designed and built this plane with a slide rule and pencil and got it through a war, we can get it ready for a museum."  End the end they worked together and Doc flew again through their efforts. 


This post was last edited 03/03/2017 at 15:59
Post# 924675 , Reply# 30   3/3/2017 at 14:41 (230 days old) by alr2903 (TN)        

You could use a cheap baby monitor, to save steps. 

Post# 924692 , Reply# 31   3/3/2017 at 16:09 (230 days old) by washman (Butler, PA)        

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Oh I'm not angry John. Not at all. Just observing. Other than another nasty sinus issue, the roller coaster climate here,  making a call to dad's tax guy to make sure I have all the necessary stuff to send to get his taxes filed, I';m fine.


I have a Speed Queen after all.  That alone more than offsets the stupid crap I have to deal with/see on a daily basis.  Nothing like a 210 degree agitator stroke to calm you down after a hard day.

 When I feel nostalgic, I search on youtube for 60's70's Mopars starting up just so I can hear the gear reduction starter. Then I send the link to Jerry (Moparwash) so he can see them too.


Already I'm figuring on rye grass this year for the yard.  Just as soon as I get rid of the mole who is squatting on my property.


And Henne4 my fan from Germany. Son, this forum would not be half of what it is if you were not here to defend everything new, modern and government mandated.  As twisted as this sounds, I'm glad you're here.  Otherwise this would be boring as hell.  BTW I like smartphones, I'd like them better if they lasted longer.  I also like Aldi, a german co, for groceries.  See? I'm open minded?  Hell, I switched to Cascade PODS after using Electrolux powder for years!  And you think I can't adapt?  Methinks you errr my son. I even have a 96 per cent efficient furnace for crying out loud!  No, I can't run it with my smartphone but I can push a few buttons!


I know there are a few good eggs in your group, I just wish I could say I've had the pleasure of meeting/working with one. But being honest, I can't. Sorry but perhaps my turn to meet a good millenial egg has not yet come.

Post# 924697 , Reply# 32   3/3/2017 at 16:50 (230 days old) by johnb300m (Chicago)        

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Post# 924996 , Reply# 33   3/5/2017 at 00:53 (228 days old) by mrsalvo (New Braunfels Texas)        

"I have a Speed Queen after all.† That alone more than offsets the stupid crap I have to deal with/see on a daily basis.† Nothing like a 210 degree agitator stroke to calm you down after a hard day." Thank-you for this quote, I can so relate.

I work with all millennials at my job, they're very good to me and I've learned some valuable technical things from them. For the most part they have been very patient with me, and seem glad to see me coming to work, I guess I'm some sort of father figure to them. In turn, I try to teach them what I know about life, through experience and lessons hard learned. Some listen, some don't. I will say this much about the younger generation, they are smarter than my generation, overall, but they seem to lack some self-discipline and good common-sense. All in all I'm glad they are around.

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