Thread Number: 69762  /  Tag: Modern Dishwashers
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Post# 926964   3/15/2017 at 07:38 by mayken4now (Panama City, Florida)        

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My goodness. After moving into my brand new home last May 01 had to change from an LG dishwasher which was horrible.

So, Splurged for the New Kitchen Aid with the window model # in thread subject.

Installed 11/17/2016. Yesterday, 03/14/2017. Pump is shot, Not even enough water to circulate any of the three spray arms! Very disappointed. Have service coming out on Friday of this week. Under warranty of course.

Should I ask or insist on another unit?








Post# 926968 , Reply# 1   3/15/2017 at 08:11 by Yogitunes (New Jersey)        

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wow, that's unheard of from a Kitchen Aid...

let's see what the tech finds and actually replaces.....curious as to what he finds inside....

but if it were to happen again within this same time frame, yeah, at that point, I would request a new one...

keep us posted....



Post# 926969 , Reply# 2   3/15/2017 at 08:20 by Iheartmaytag (Wichita, Kansas)        
For replacement

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Unless it is under a recall of some type.  I believe Whirlpool, Kitchenaid's parent company requires in their warranty, and extended warranty programs that you have three repairs for the same issue within a certain amount of time. 

 

You may want to pull out your warranty papers to see what your's specifically states.  


Post# 926971 , Reply# 3   3/15/2017 at 08:40 by Lorainfurniture (Cleveland )        

Have you been cleaning out the filter?

Post# 926992 , Reply# 4   3/15/2017 at 10:56 by henene4 (Germany)        

Hmm. Sure the DW is actually getting enough water?

Could either be the pump itself, it's control (I think these are variable speed pumps?), fill system, or the diverter.

Have you tried the old unplugg, plug back in strategy? Any odd noises, behaviours, error codes?


Post# 926995 , Reply# 5   3/15/2017 at 11:02 by mrb627 (Buford, GA)        
You could try...

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Adding some additional water to it with a pitcher. Then see if the pump sounds normal. You may have a clogged fill valve. When the LG was removed, did they leave and reuse the old fill valve, perhaps?

Malcolm


Post# 927168 , Reply# 6   3/16/2017 at 10:12 by mwb (Missouri)        

"Have you been cleaning out the filter?"

This unit uses a maintenance-free filtration system.


Post# 927303 , Reply# 7   3/16/2017 at 20:28 by mayken4now (Panama City, Florida)        

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Will keep you all posted. No info yet. The toothless wonder that came here today, asked me if My water meter was fully opened. I excused him as fast as he got here!Dear God!

Post# 927337 , Reply# 8   3/16/2017 at 21:59 by Yogitunes (New Jersey)        

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well, don't be too surprised, they come across all sorts in the field....problems and questions you wouldn't believe.....

I bought a TV once, brought it home, and it wouldn't work....the first question they asked was if I plugged it in.....part of me felt insulted....but I do understand where they were coming from.....

there are people in the world who try to use a self sticking stamp by licking it!....it happens!...


Post# 927421 , Reply# 9   3/17/2017 at 08:09 by Iheartmaytag (Wichita, Kansas)        
Asking simple questions may seem insulting. . . .

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But.  One time when I was managing a Video store, a man rented a camcorder.   We always gave instructions and a demonstration on operation before rental.   About 20 minutes later he called from the event he was to be recording stating the camcorder wasn't working. 

 

We went through about another 20 minutes of troubleshooting, when I said.  "I know this sounds like a stupid question, but did you take the lens cover off?" 

No he hadn't, everything was fine after that.


Post# 927422 , Reply# 10   3/17/2017 at 08:09 by Iheartmaytag (Wichita, Kansas)        
Asking simple questions may seem insulting. . . .

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But.  One time when I was managing a Video store, a man rented a camcorder.   We always gave instructions and a demonstration on operation before rental.   About 20 minutes later he called from the event he was to be recording stating the camcorder wasn't working. 

 

We went through about another 20 minutes of troubleshooting, when I said.  "I know this sounds like a stupid question, but did you take the lens cover off?" 

No he hadn't, everything was fine after that.


Post# 927573 , Reply# 11   3/18/2017 at 08:55 by mayken4now (Panama City, Florida)        

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Okay, here is the issue. It's the circulation pump and motor that is faulty, so the diagnosis stands. Parts are ordered and should arrive at the shop on Monday. Not sure when it will be installed.

Harley - The place where I purchased the machine is a Mom & Pop. They want to try and correct the problem first. I said okay, however they did not say I could not have another machine. I told them I would upgrade to an even higher model if it came to a replacement. Yes, you are correct with the 3 issues within a given time period, 1 year.

Eugene - No filter screen etc. on this machine.

Henrik - Yes the machine is getting enough water. Did the breaker on/off trick, results the same. No error codes.

Malcolm - Did the pitcher trick. Results the same. "They" did not install the machine, yours truly did, and yes, everything was replaced, and flushed the water supply valve/line before installation. Have done a bunch of them and know exactly what is right and wrong. Off topic, anytime new appliances have been purchased, THEY never install them. Always me. I don't trust (no pun intended) the bumbling idiots! I could go on and on with that subject. Peace for now on that.

Yogi - Thanks for caring. I was surprised a KitchenAid would fail like this as well being only 3.5 months in use. AND as clean and careful with everything, especially appliances. The Appliance Center told me that I could have another one, but let's try repairing first. I agreed. However, I would not mind getting the TOL Model. Sounds like I might be trying to break it right? LOL!
Really, "Did you plug the TV in" OMG, but, you are right, I get it.

Harley - Your camcorder story is typical. It is funny too. However, when someone tries to tell us something so silly and stupid about OUR appliances, especially who these folks hire today for repair. OH no honey, I am not the one! This dude most likely would not have even known the Difference from my washer or dryer, especially the Maytag Neptune set. I can hear it already "which one is the washer?" Anyway, getting off topic again.

Will keep you all posted on my Dishwasher issue. AND, I have a lot of company coming this weekend. Guess the old sink and hands will get a work out.

Thanks for caring all. (most likely the longest post I have ever done)




Post# 927577 , Reply# 12   3/18/2017 at 09:42 by Rolls_rapide (Scotland, UK)        
Reply# 7

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I admit that I burst out laughing at that!

Post# 927604 , Reply# 13   3/18/2017 at 15:31 by chachp (Conway, AR)        

This post has been removed by the member who posted it.



Post# 928512 , Reply# 14   3/23/2017 at 16:30 by mayken4now (Panama City, Florida)        
Not Motor or Pump

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Piece of door gasket from when it was manufactured blocking the pump inlet. Actually two pieces.

I said, must have been made on Hang Over Monday!

Thanks for all the input and concerns.

Will wait and see if anything else happens.


Post# 928515 , Reply# 15   3/23/2017 at 16:47 by appnut (TX)        

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Steve, did you discover this or did a service rep?


Post# 928532 , Reply# 16   3/23/2017 at 17:23 by Yogitunes (New Jersey)        

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I had a feeling something was obstructing the pump, or plugged up in the sump area....

hoping you paid attention to how it came apart......not a bad idea to check that area about once a year for anything like pits or glass that would have sunk to the bottom......

there are YouTube vids to gain access as well.....


Post# 928587 , Reply# 17   3/23/2017 at 21:26 by mayken4now (Panama City, Florida)        

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Bob - I discovered it after waiting for a week for them to reply. Did it myself. Big Ashame!

Yougi - Right, but why should we have to do all that? I did not pay attention, I did it on my own. I am very mechanical inclined, and know who and what to look for. Should have done that first.


Post# 928589 , Reply# 18   3/23/2017 at 21:41 by appnut (TX)        

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Steve glad it worked out that way the only bad thing is that you had a house full of company last weekend and you had to wash dishes by hand.

Post# 928643 , Reply# 19   3/24/2017 at 09:19 by mayken4now (Panama City, Florida)        

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Bob, it almost makes me scared to put any food particles in this machine.  I NEVER pre rinse anything.  Yes, scrape into the disposal but will have to pay close attention that not even a pea gets in the machine. 

 

Washing all the dishes by hand last weekend really pissed me off, due to the fact that I have/had a machine that was 1000K that should have done that for me.  Oh well, it's over for now and working better than it did before the discovery.


Post# 928652 , Reply# 20   3/24/2017 at 11:01 by Yogitunes (New Jersey)        

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the only things you really have to watch for is things like seeds/pits, broken pieces of glass, and things like labels....

but I have found items like jewelry/earrings, nails/screws, paperclips.....and items that make you shake your head wondering how the heck that got in there....

someone just gave me a machine similar to the one I already have.....according to them, the motor stopped working......I don't even want to think how the heck an underwire from a bra got in there and jammed it....

in any case, I have a spare machine....

these tall tub machines seem to hold a heck of a lot more dishes than a standard machine....I don't have to run it as much as I did the last one..


Post# 928699 , Reply# 21   3/24/2017 at 19:04 by appnut (TX)        

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Steve, I've PMed you in the past with some of the things I have put in my machine and it's the same pump design as yours.  It's not a daily occurrence by any means, but when the opportunity arises, I don't hesitate to put really dirty stuff in there.  My daily torture is 5 or 6 days of dried, hot cereal. 





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