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Thread Number: 71920
/ Tag: Other Home Products or Autos
Hero "he" Liquid Laundry Detergent |
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Post# 951449 8/3/2017 at 14:54 (2,451 days old) by rp2813  (Sannazay) |
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 I bought a jug of Hero liquid because I liked the idea of a masculine scent and felt like their mission was one I could support, and it was competitively priced at Target. It claims to be "he," but "for all" types of machines.
I should have learned from my Gain "he" powder "for all" machines experience that "for all" means too much suds for a front loader.
I'm disappointed that even with a reduced dose, Hero creates so much suds that the entire window of my Affinity is obscured. The viscosity is also disappointing, as it's very thin and has to be carefully poured into the dispenser drawer to prevent splashing. I've gotten past the toxic "Prestone" look of the liquid itself.
I've given up on Hero for use in the Affinity. It's now being used in the Maytag 712 on the back porch instead.
Has anyone else experienced this trouble with Hero? Who really makes this stuff? I've gone on line and expressed my disappointment. I'm anticipating a boiler plate response. | ||
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| Post# 951543 , Reply# 1 8/4/2017 at 07:17 (2,450 days old) by yoblount (TX) | ||
Same experience 
I've still got half a jug of the stuff because of the suds. I like the scent (almost like citronella/eucalyptus), but suds' too much for the front loader during spin. Cleaning ability seems to be on par with Purex w/ enzymes but not as good as Tide or Persil. Overall a decent detergent, but not really worth the price.
I've found the Persil "Fresh Linen" with green label to be a nice, non-overpowering, neutral scent. | ||
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Post# 951590 , Reply# 2 8/4/2017 at 14:06 (2,450 days old) by rp2813 (Sannazay) |
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Pleasantly Surprised Here's the prompt response I received from Mike Eaton, CEO and founder of Hero:
Hi there! Thanks for the note and the report. You are our first over-sudsing complaint and I'm really sorry you are experiencing this. I'm wondering if we can send you another bottle to see if it works better. Our product shouldn't over suds with proper dosage. We can put some of the other products in to try as well. I'm wondering if you also might be able to take a pic of the numbers on the neck of the bottle for me. It will allow us to pull and test some bottles from that batch.
Again, we're really sorry you are having a bad experience with the product. Hopefully something was wonky with just that bottle.
Shoot me your address and, if possible, the numbers off the neck of the bottle and we'll get you some replacement product.
I wonder why more people haven't complained about the suds, since it's unlikely that both of us purchased the same lot numbers, or that "something was wonky with just that bottle."
I'm going to send Mike a picture of the lot number. If he wants to send me free stuff and another jug of detergent, fine. I can use it in the Maytag or give it away to one of my friends who still has a top loader.
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Post# 951878 , Reply# 3 8/6/2017 at 18:46 (2,448 days old) by jamiel (Detroit, Michigan and Palm Springs, CA) |
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Post# 951886 , Reply# 4 8/6/2017 at 21:01 (2,448 days old) by sudsmaster (SF Bay Area, California) |
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