Which did the exact same thing. Damage during shipping. We put the door back on the actuator and the problem went away. You'd think, after 100 years or so of manufacturing and delivering these machines, the manufacturers would have given some thought to getting them to the customer in one piece.

Then again, 100 years after the death of millions caused by the flu, you'd think we'd have learned the value of inoculation....

Plus ça change, plus c'est la même chose!

Get the FD people there.

Warring to anyone wanting a new refrigerator, avoid high end refs from, FD,  Electrolux, LG, Samsung and even GE, also avoid all bottom freezer models that have ice dispensers through the door, they are just too contemplated to work long without problems.

John L.

I'd try to return the entire POS and exchange it for the Whirlpool.

I've had great service from my WP built Roper that was white and replaced with a WP built Maytag just like it but black. 

My partner got a similar SxS Frigidaire almost 2 years ago.  About 8-10 months into 1st year it began not cooling in one side.  The control panel quit working properly.  He unplugged it for about30 minutes then it kind of "fixed" itself.  But then it stopped working properly again.  Under warranty, service guy said he just kept control boards for them in stock to replace.  A common problem.  Thus far no more problems.  (He wouldn't listen to me, I told him to get a WP product).  And he looked at them, but ended up with the FD because it was less expensive.  He wants us to get a French door with door dispensers when I have to get another new fridge but I've told him in no uncertain terms, no dispensers.  Too trouble prone.  I pointed out he'd lived without a working ice dispenser for the last two years of his previous Hotpoint because the mechanism that dispenses cubes through the door had bent for a 2nd or 3rd time.