Thread Number: 75405  /  Tag: Modern Automatic Washers
So they want my opinion, do they?
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Post# 992462   4/29/2018 at 08:48 by LeeLee (Canada)        

So Iíve had a speed queen series 8 since Feb 2018. Now the company would like my opinion. Does it even matter? Will they post it? The new machines are out, so why bother asking about the old model.

I will give my thoughts on this machine. Overall I like it ok. When I look at what else is out there I am satisfied enough. Perhaps I would have chosen the Maytag commercial 575. It was $1649 list price not including 13% tax. The speed queen was $1290 plus tax.

Pros: quick wash time. Wow can I whip through laundry day like nobodies business. My dryer seems
slow!
Clean clothes. Very nice.

Cons: the suds (speed queen recommended using fabric softener or vinegar to rinse water) Iíve never
had to do this before. In fact Iím not really a fabric softener lover. And their solution to my problem
only works about 75% of the time.

Clothes fairly wet after spin cycle. Therefore increasing drying time.

Pre-wash makes no sense. Again speed queen recommended that I add detergent to prewash
and let it go through itís cycle and then it moves into wash cycle automatically without the need to
add more detergent. They say the detergent stays in the clothing as pre-wash doesnít go through
a rinse cycle.

I find I must sort meticulously. Otherwise I have a lot of pilling and wear on fabrics.

Lastly, if you remember my tub was rough on the seams until hubby buffed them out. Caused
some damage to clothes.





Post# 992493 , Reply# 1   4/29/2018 at 13:18 by Supersurgilator (Indiana)        

Yep I purchased one in December of 2017 and got that same email the other day asking me to review their product. I'm not going to even bother, like you whats the point in reviewing an old model that isn't available anymore.

Post# 992506 , Reply# 2   4/29/2018 at 15:05 by wayupnorth (On a lake between Bangor and Bar Harbor)        

wayupnorth's profile picture
Other than if SQ gets alot of positive reviews, it may make them think twice and changing back to what worked and people wanted. My local dealer bought 125 of them at the end and has sold all but 5 in the last week. He said the new models are not selling well.

Post# 992509 , Reply# 3   4/29/2018 at 15:17 by ea56 (Sonoma Co.,CA)        

ea56's profile picture
ďLastly, if you remember my tub was rough on the seams until hubby buffed them out. Caused
some damage to clothes.Ē

Call me crazy, but this is something that I have read here repeatedly, and I have to believe that Alliance has been informed of this defect repeatedly as well. So, if just this one defect still continues to be a problem for any SQ buyers at all, then why bother to give this company any feedback? They apparently donít take any of these report to task and correct them. And this is a quality contro issue that should be easliy rectified.

I believe that their solicitation of owner comments is only being used to pick and choose the positive comments for posting on their website. If they really cared about the quality of their products, then this easlily corrected quality control issue would have been fixed long ago.

The SQ faithful, say, well just buff out the rough spots. What? If I spend the premium price that SQ commands, THEY need to buff out the rough spots, BEFORE it ever reachs my home, just sayin.

If any other manufacture were to send out a washer with a defective tub I doubt the SQ faithful would be so forgiving. Whats good for one is good for all.

Eddie


Post# 992510 , Reply# 4   4/29/2018 at 15:41 by LordKenmore (The Laundry Room)        

lordkenmore's profile picture

It does seem pointless doing a review of a machine that is no longer available.

 

However, maybe Alliance would consider putting that machine back in production if enough positive reviews of the old machine came in, complete with comments about: "After learning about the new washer, I'm so glad I have a 2017!!!!!"

 

Although the strongest push for bringing back the older machine's design would be if the new machine totally flopped. (Then, again, it's just as likely they'd exit the home market.)


Post# 992515 , Reply# 5   4/29/2018 at 16:17 by LordKenmore (The Laundry Room)        

lordkenmore's profile picture

If I spend the premium price that SQ commands, THEY need to buff out the rough spots, BEFORE it ever reachs my home, just sayin.

 

What? You don't want the fun and feeling of participation in finishing the manufacturing of a $$$$ washing machine?!? LOL

 

Seriously, that one issue has bothered me, too. At that price, 100% of tubs should be 100% usable when the washer comes out of the box, no exceptions.

 


Post# 992520 , Reply# 6   4/29/2018 at 16:44 by DADoES (TX,†U.S. of A.)        

dadoes's profile picture

My guess is they'd post the 2017 reviews (maybe referencing that they're for "last year's model" ... maybe not) in an attempt to boost the 2018 machines.


Post# 992528 , Reply# 7   4/29/2018 at 17:05 by LordKenmore (The Laundry Room)        

lordkenmore's profile picture

Or maybe they want last year's model review because they want to enjoy the experience of reading good reviews one last time...


Post# 992596 , Reply# 8   4/30/2018 at 06:03 by Rolls_rapide (Scotland, UK)        

rolls_rapide's profile picture
I think most manufacturers these days are of the 'throw-the-machines-together-and-flog-them-quick' mentality. Which isn't good at all.

Miele is probably one of the few that does check their drums.

Panasonic obviously don't, as I have had two separate machines from that stable with burrs on the drum.

I would like to think Asko would check their drums, but have my doubts... Asko is now owned by Gorenje; Gorenje made my current Panasonic, complete with burrs on the drum.


Post# 992688 , Reply# 9   4/30/2018 at 22:25 by combo52 (Beltsville,Md)        
Last Years SQ TL Washers

combo52's profile picture

Are still available in the commercial versions in the US, you will pay about $1500.00+ for one however.

 

After selling over 800 SQ TL washers over the last decade we never had a single complaint about a rough tub and certainly never sanded one down nor replaced one because of rough areas.

 

John L.


Post# 992851 , Reply# 10   5/2/2018 at 09:52 by johnb300m (Chicago)        

johnb300m's profile picture
Maybe nobody ever complained about the tubs, John?
Especially if they were in commercial service.
The Laundromat users and managers would be none the wiser. Since most don't know hoot about machines anyway.

I only noticed in an old apartment I used to live in, the 6 SQ washers all had very rough, burr-filled tub seams. And I only noticed it because, well, hello, here I am, LOL.
At the time I figured it was because of the harsh environment from a stupid user group over time.
Only once I read here in threads about the same thing in certain residential machines, did I finally learn this was a factory defect at the time.

Now it sounds like this has been resolved I guess?
But for a while it was a big issue. At least qualitatively.


Post# 992868 , Reply# 11   5/2/2018 at 11:52 by combo52 (Beltsville,Md)        
SQ TL Washer Tubs

combo52's profile picture

90% of the over 800 machines we sold went into homes, many of the homes were well over a million dollar homes with very discriminating owners, we never had a complaint or a claim that a washers tub damaged clothing.

 

John L.


Post# 992870 , Reply# 12   5/2/2018 at 12:11 by Lorainfurniture (Cleveland )        
Iíve sold a few

Hundred.

I think one person mentioned a rough spot. It was easily solved with 3 minutes of sand paper


Post# 992876 , Reply# 13   5/2/2018 at 13:35 by johnb300m (Chicago)        

johnb300m's profile picture
WHELP!
I guess Lombard, IL was very very unlucky. Because all the SQ washers I used while living there had very rough tub seams.

Those are the breaks I guess.


Post# 992885 , Reply# 14   5/2/2018 at 15:12 by kb0nes (Burnsville, MN)        

kb0nes's profile picture
I have seen three of the top loaders, a couple on the showroom floors and one that my girlfriends parents purchased.

All of them had the what in my mind is a poorly finished weld seam. I was able to catch a fingernail in the circumferential scratches left from the grinding in all the machines. I'd say the abrasive used to finish the weld is about 80 grit. We'd never ship a part out of our shop looking like that.

I don't think that it would really cause any issue in actual usage, but that isn't a good excuse for it. That stainless basket is the most showy part of the machine and users will contact that area unloading clothing. To me it does say something about Alliance as I see it as a lazy shortcut in the quality control. The spin baskets that shipped without being cleaned of all the polishing residue were another example of this. Overall the Speed Queen machines are very heavy and well made mechanically, but their fit and finish aren't nearly the level that import products seem to have.


Post# 992897 , Reply# 15   5/2/2018 at 16:40 by henene4 (Germany)        

Another example of advertising something (SS components) and the skimping on those things...

Post# 993456 , Reply# 16   5/7/2018 at 19:54 by angus (Fairfield, CT.)        

I got my email today as well. I bought one of the last 2017 models in late January, 2018. Still trying to decide whether to send my comments. Quite frankly, the machine is OK but the things that make me crazy are:

- the capacity is about 1/3 less than my 2006 Speed Queen (still in service) because of that stupid water level nonsense. To get the water level up to the top row of holes takes about 3 to 4 gallons of water. Either I have to hold the water level switch in the reset position or fill my gallon jug 3 to 4 times. I called SQ and their solution was to just hold the reset switch. Also, there is very little difference between the "medium" and "extra large" settings - almost laughable. So I find myself doing more loads - how does THAT translate into the Department of Energy guidelines? I also noticed the washer no longer states "super capacity plus" on the control panel. It barely fits a king size sheet set with four pillowcases without adding that extra water.

- The "normal/eco" cycle. I still don't understand that one. Cold wash and only an extended spin with spray rinse. Has anyone used that??

Anyway that's my rant for the day. If I had it to do again, I wouldn't have bothered. I always said I didn't want a front loader, but even I know when I am forced to give up.



Post# 993472 , Reply# 17   5/7/2018 at 23:47 by GELaundry4ever (Killeen tx USA)        
I wouldn't...

use that normal/eco cycle, period. I'd use the heavy-duty cycle, period.

Post# 993491 , Reply# 18   5/8/2018 at 07:29 by combo52 (Beltsville,Md)        
Normal Eco-Cycle On SQ TL Washers

combo52's profile picture

Believe it or not about of our seem to use NEC at least the time and seem pleased with the performance, if I were using this washer I would probably use this cycle for loads that I don't care that much about like the bathroom rugs, but I would fill it first on regular-Heavy Duty with warm or hot water.

 

Hi Anthony, Post # 16, you can easily adjust the water-level switch in the console so your machines fills to the desired level.

 

John L.


Post# 993554 , Reply# 19   5/8/2018 at 18:53 by Frigilux (The Minnesota Prairie)        

After filling the machine with true hot or warm water via the Whites or Heavy Duty cycle, I switch to the Normal Eco cycle for everything except my weekly huge load of kitchen and personal whites, which gets a larger dose of Persil ProClean 2-in-1 plus Clorox. Depending on the dose of both chlorine bleach and detergent, I'll sometimes opt for an extra rinse.

I've had no problems with skin irritation, nor do clothes feel like they still have detergent in them when transferring to the dryer. I realize I'm in the minority on this issue, but I certainly wouldn't use the spray rinses if they were causing any problems.

This does mean I have to go back to the washer and reset the cycle after the wash fill, but I'm saving a lot of softened water for the minor inconvenience. Almost as good as having a suds-saver.

Bath towels are washed in very hot water with Rosalie's No Suds; 2 scoops for a medium load; three for large/extra large.

Having said that...the local SQ dealer has a 2017 stainless steel front-load pair on the floor. The last set he has. Although I've grown to like my 9 Series top loader, I've always preferred front-loaders, so that SQ pair may find a new home in my laundry space.


Post# 993556 , Reply# 20   5/8/2018 at 19:16 by henene4 (Germany)        

I'd say they ask for reviews to compare them to their new generation. If results dipp drasticly, they know they are in trouble.

So you reviewing your old models and possibly noting about the new models icapibility might get them to do anything.


Frigilux: Spray rinsing can work. Most people though get their SQ to stuff it, set it and forget it.
Thus, for such stuff without care loads, at least one deep rinse might be needed.





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