Thread Number: 76377  /  Tag: Modern Automatic Washers
LG washer problems... already! Not sure wtd.
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Post# 1002164   8/1/2018 at 16:42 (2,066 days old) by meldew (Georgia)        

So we installed the LG 3770 on Saturday. Yesterday and today the TurboWash was not spraying, and the timer was showing extremely long cycles from the start of the cycle timer... 1-2+ hours.

I just ran a normal cycle and I think it was 58 minutes... the TurboWash button was lit but the TurboWash did not work. And the sheets were not wet at all. There was no visible moisture.

So I called LG. It must be in S. Korea because the poor customer service rep and I had a horrible time understanding each other. She argued that TurboWash is only for normal or permanent press. I told her in the manual it says it's usable on every cycle but delicate, and she wanted to know what page I found that on! Then she said well use permanent press then... I told her I wasn't interested in permanent press and it was on a normal cycle and not working.

She wasn't interested in the LG Smart Diagnosis they advertise. She told me if the turbo was really malfunctioning I would see an error code.

She told me to call the place I bought it and ask for a replacement.

Right before I hung up she said "maybe it's not getting any water; are the hoses kinked? I said no, they are braided stainless hoses and I don't think they could kink if I wanted them to!

So said OHHHH that might be the problem - that they only recommend rubber hoses because stainless braided hoses have an automatic water shutoff and the washer will not get enough water to run TurboWash! Is that true? Because Best Buy will only install with their braided stainless hoses. She said if I want to use TurboWash I should order LG rubber hoses from one of their US parts suppliers.

Can that be true? Half of America probably installs these with stainless braided hoses!

I dread the thought of returning it. Has anyone else heard of this?









Post# 1002165 , Reply# 1   8/1/2018 at 16:50 (2,066 days old) by appnut (TX)        

appnut's profile picture

No Melissa, that was their complete incompetence.  I am so sorry this happened to you.  I have braided hoses on my washer.  In fact, on my 2nd pair after 10 years.  Never an issue.  Although there are some sophisticated hoses that have an aqua-stop type of sensor for hoses that are leaking.  That's probably why she's saying what she said, associating all metal braided hoses have that feature. 


Post# 1002166 , Reply# 2   8/1/2018 at 16:56 (2,066 days old) by meldew (Georgia)        
OK that helps

She also told me I had to press the fabric softener button along with TurboWash or the TurboWash would not activate... I told her there IS NO fabric softener button lol! She said excuse me, I need to put you on hold to do more research!

Post# 1002168 , Reply# 3   8/1/2018 at 16:57 (2,066 days old) by appnut (TX)        

appnut's profile picture

Oh dear me cryyell


Post# 1002172 , Reply# 4   8/1/2018 at 17:21 (2,066 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

The LG attendant was wrong.

The hose she mentioned is an aquastop hose, very popular in europe.

Here in the US I'm not aware of any washing machien that has the aquastop hose.
Here we use regular rubber or stainless steel hoses.

Right now we're in the middle of the negotiations with a French company that will make our HATL washer and washer dryer and one of the things i changed on the project for both models is get rid of the aquastop. It's absurdly expensive. It can help in some cases (hose burst) but it's quite problematic (40% of the aquastop hoses fail in 2 years, the aquastop system goes off without a leak and the user has to spend a fortune replacing those hoses)


Post# 1002174 , Reply# 5   8/1/2018 at 17:29 (2,066 days old) by meldew (Georgia)        

So I ran another normal - 26 or 29 minute cycle and the TurboWash activated and worked. Clothes were wet.

I am running a third normal cycle - 58 minutes, TurboWash not spraying, clothes and washer look almost dry. :(

Guess I'll be calling Best Buy tomorrow.

Good to know the hoses are fine. This lady knew almost nothing so I should be surprised. She also told me I must be overloading the machine (I'm definitely not) but couldn't tell me what that has to do with TurboWash.


Post# 1002177 , Reply# 6   8/1/2018 at 17:49 (2,066 days old) by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
meldew:  I am running a third normal cycle - 58 minutes, TurboWash not spraying, clothes and washer look almost dry.
Is the situation really dry or are you interpreting that based on appearance?  Do you hear and/or see water running in (through the dispenser drawer)?  Pause the cycle and check the clothes?

Maybe the machine has some sort of adaptive intelligence and is in the process of getting an electronic handle on the local usage patterns, thus acting somewhat erratic?


Post# 1002178 , Reply# 7   8/1/2018 at 17:59 (2,066 days old) by meldew (Georgia)        

well, I don't know! When the TurboWash works, there is of course no standing water in the tub but you can see an almost invisible stream of water constantly running down the inside of the front glass. On the cycles where I had selected TurboWash but it did not spray, the wash did a lot more sitting. No water was visible. The "slapping" sound of wet laundry hitting the tub as it revolved was absent. No water on the glass, droplets or otherwise. And the timer wouldn't advance... it would stay at a time for a while. very slow going. I kept thinking it must have been having trouble balancing a load but no. It just sat a lot more. I'd say the clothing was barely damp?

When TurboWash works during a cycle the clothes are wet but of course not dripping wet. I think there's a difference but I'm not sure why. This last normal stayed on 14-17 minutes FOREVER. I finally ended the cycle early and started a normal and got 53 minutes no TurboWash sprayers. Ended it again and did quick wash to get the clothes rinsed and spun.

The TurboWash cycle was 20 something minutes. The normal cycle when the TurboWash wouldn't run was almost an hour.

If I'm doing something wrong I'd love to know. The cycles I ran Saturday and Sunday had the TurboWash sprayers going every cycle.


Post# 1002180 , Reply# 8   8/1/2018 at 18:10 (2,066 days old) by meldew (Georgia)        

I don't know. I'm running a sanitary cycle with 3 twin blankets. The turbo is working fine this time. I've watched it for 10 minutes. Pretty constant spraying. Only 1.5 hour cycle.

Post# 1002181 , Reply# 9   8/1/2018 at 18:12 (2,066 days old) by ea56 (Cotati, Calif.)        
Melissa

ea56's profile picture
sounds just like what my LG FL did, but it didn’t have TurboWash. If I selected the heavy soil level and Normal cycle I kid you not, the load would get a few short bursts of water, just barely damping the outside edges, then tumble that way for at least 24 mins! The inside of the load was clearly dry in the center looking through the window.

Then the machine would fill with enough water to barely wet the entire load and tumble for another 5 mins, then drain and begin the spin and rinses. There is no way that these clothes were getting clean.

If I selected normal soil level the inital fill was better. But I found the work around that gave the most water was using the Bulky cycle, with Water Plus option, and this gave enough water fill that really cleaned, but then I was limited to the slower med. spin speed, so I would need to then do a separate spin at high or extra high.

Just too much monkey business for me. And worse of all, sometimes it would take over 30 mins for it to finally find the sweet spot so the final spin would begin and finish. I do not miss this washer at all. Maybe if I’d bought the next model up withTurboWash I’d have been happier, but sound like you are having some of the same problems I had with your TurboWash model.

And the phone tech support from LG is less than useless, as well as their owners manual.

I love my Maytag Centennial TL, no matter what anyone says. This machine has provided 100% trouble free use for the last 20 months. I don’t regret my decision to buy this machine at all. And it holds just as much as the LG FL did, and completes every load in 50-60 mins. and never hesitates to spin. It does just what its supposed to do, wash the damn laundry.

This is why I recommended the Maytag Commercial TL for you. I hope that you will finally get some satisfaction with your washing machine. With the amount of laundry you do,you don’t have the time to fiddle around with work arounds. An automatic washer should be just that AUTOMATIC!

Eddie


Post# 1002182 , Reply# 10   8/1/2018 at 18:13 (2,066 days old) by meldew (Georgia)        

Dadoes - right now yes I hear water turning on and running through the dispenser in spurts about every 30 seconds. The normal cycles that seemed too dry did not have that. I asked the LG lady if it could have a bad sensor and she said sure!

I had an LG FL of a few years back and it didn't have TurboWash but it did have "water plus" which I used every wash. So I don't know maybe the normal on this one doesn't use much water.


Post# 1002183 , Reply# 11   8/1/2018 at 18:15 (2,066 days old) by meldew (Georgia)        

Eddie, I just can't believe this is normal for the top-rated washer at Wirecutter and Engadget... and so loved here! The LG lady said the sprayers will spray during TurboWash and maybe I'm not seeing them.... nope. She asked how long the normal cycle timer said... 58 minutes... she said that's not using TurboWash! I said the TurboWash light is lit? No answer.

Post# 1002184 , Reply# 12   8/1/2018 at 18:16 (2,066 days old) by GELaundry4ever (Nacogdoches, TX, USA)        
Wow!

Wow! I've never heard of this! It may be the pump that is not working.

Post# 1002185 , Reply# 13   8/1/2018 at 18:18 (2,066 days old) by meldew (Georgia)        

Thanks Eddie just reread your post. Yep I need something I don't have to babysit for sure. :(. I just don't know if I can fit the dog whelping pads in a top loader. I was doing the butter churn method with the SQ.

Post# 1002187 , Reply# 14   8/1/2018 at 18:21 (2,066 days old) by meldew (Georgia)        

Maybe we clogged something with a puppy fleece? If that's the case this machine is too delicate for us.

Sorry to stream of consciousness post, but I don't think I can edit my posts.


Post# 1002191 , Reply# 15   8/1/2018 at 18:33 (2,066 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
Melissa, I can wash a kingsize comforter or two king pillows in my Maytag using the Bulky Cycle, and they come out clean. Now dog whelping pads will no doubt be much dirter than my pillow and comforter, so you would problalby want to do a separate soak cycle before the Bulky Cycle, but I’m sure you would get them clean.

LIke I said in an ealier post, my family used to do the laundry for 10 people in a 62 Whirlpool TL, which was smaller than my current 3.6 cu ft. Maytag, and we all wore clean clothes, I can assure you. Granted we washed everyday, but it got done.


Eddie


Post# 1002196 , Reply# 16   8/1/2018 at 18:59 (2,066 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
Sorry! Your washer is not behaving normally. Perhaps there is a bad sensor or the control board is defective? I'd call Best Buy and demand a replacement. And by the way, LG ships their washers with a set of rubber hoses. Do you still have those?

Post# 1002197 , Reply# 17   8/1/2018 at 19:16 (2,066 days old) by washerdude (Canada )        

I got the WM4370, and infact I was also going to get the 3770 but I just got a better deal on the 4370 so I got that. It's been working fine for us since the day we installed it (July 11 2018). Loads i've done WITH turbowash have clocked in at 29-30 minutes and seems consistent. Loads WITHOUT turbowash displayed 56 minutes but really timed in at 46 minutes. On loads WITHOUT turbowash, the water would come in for a certain amount of time, stop, tumble and repeat until it got all the clothes saturated (the load does stay dry for the first couple of minutes). These times are based off of the normal cycle. I tend to use turbowash where it is allowed to select.

My machine also uses stainless steel braided lines and I've had no issue in terms of water filling the tub. I don't think you are doing anything wrong but I feel as if more so this is a defect with the machines programming. One thing to note, when the turbowash nozzles spray, there should be a subtle humming noise of the re-circulation pump. Another indicator all though may be hard to see on your model due to no tub light, is during the start of the spin cycles, the orange nozzle on top of the door seal should spray water into the spinning tub for a period of time, this will occur if turbo-wash is selected. If it doesn't, and turbowash is lit, then I can only presume this to be a board issue. LG has had issues in the past with their control boards being defective to the point of them hindering cleaning performance, in fact consumer reports also reported on this issue and did re tests of the exact machines that had low cleaning scores with different units and ratings increased marginally. Below i've linked videos of the 3770 and its predecessor, the 3570.

3570:




3770:




*Not my videos*

Good luck!


Post# 1002200 , Reply# 18   8/1/2018 at 19:45 (2,066 days old) by lakewebsterkid (Dayton, Ohio)        
LG Problems

I have never heard of an issue like this. I would try to have the machine exchanged. LG needs to take a look at it directly. The TurboWash option shouldn't require 58 minutes unless it is a very heavy load with heavy soil and extra rinse settings, etc. It almost sounds like there is some serious electrical issue along the line. I would start trying to contact people immediately.

Post# 1002207 , Reply# 19   8/1/2018 at 20:57 (2,066 days old) by meldew (Georgia)        

Those videos - wow! NO WAY has my washer used the sprayers like that or that much water! I have a normal load going now with TurboWash - 58 minutes for a half load. And a little water bubbled out of the sprayers at the beginning but nothing since.

Yeah I will be calling BB in the morning to come get it. :(

Oh no hoses came with mine. BB requires you purchase theirs. :((


Post# 1002208 , Reply# 20   8/1/2018 at 20:59 (2,066 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
SS Inlet Hoses With Flood Shut Off

combo52's profile picture

These got fairly popular here a few years ago, Home Depot sold tons of them and we made thousands of $$s running service calls on this stupid idea of a better hose.

 

These hoses are useless, they only will shut off the water if the hose breaks all at once, but 98% of the time a hose gets a pinhole leak that sprays water at a rate far slower than a washer fills so the feature will only really work if you chop the hoses in half with a malachite, LOL.

 

As for the LG washer send it back to china via Best Buy.

 

John L.


Post# 1002209 , Reply# 21   8/1/2018 at 21:00 (2,066 days old) by appnut (TX)        
BB requires you purchase theirs. :((

appnut's profile picture

From what I see, that's become common practice--just another way for the retailer to make extra money.  Same goes with the dryer electrical cord as well as the exhaust vent tubing. 

 

Please keep us posted Melissa (I know you will). 


Post# 1002212 , Reply# 22   8/1/2018 at 21:26 (2,066 days old) by meldew (Georgia)        

haha yes I will! :)

Post# 1002236 , Reply# 23   8/2/2018 at 06:28 (2,065 days old) by mrb627 (Buford, GA)        
Weather Issues?

mrb627's profile picture
M,

You know, here in Georgia we have been having some horrendous storms the past few days. Maybe your machine has taken a power surge during that time. I wonder if you unplugged it for a couple hours, it might right itself. Additionally, can soil level setting effect turbo wash activation? Maybe heavier soil level setting increases the turbo wash activation?

Malcolm


Post# 1002243 , Reply# 24   8/2/2018 at 06:58 (2,065 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
Good point Malcolm. If that doesn't work, I'd get a surge suppressor for the replacement washer to plug into.

Post# 1002250 , Reply# 25   8/2/2018 at 08:51 (2,065 days old) by good-shepherd (New Jersey)        
I will be calling BB in the morning

Personally, getting dud right out of the box like that would sour me on LG, I'd try a different make.

Perhaps the Maytag Maxima Eddie has, at least you'll get better customer service if needed.

This was the LG washer test drive and didn't go well.


Post# 1002253 , Reply# 26   8/2/2018 at 09:45 (2,065 days old) by ea56 (Cotati, Calif.)        
Re: Reply #25

ea56's profile picture
I have a Maytag Centennial TL, not a Maytag Maxima Douglas, but I agree, I would take the LG back, and get something else. My soultion to the things I didn’t like about my LG 3170 was the Maytag Centennial, and I’ve never regretted my choice.

Eddie


Post# 1002254 , Reply# 27   8/2/2018 at 09:59 (2,065 days old) by jkbff (Happy Rock, ND)        

jkbff's profile picture
Try swapping the hoses incase bestbuy did set you up with the water stop hoses. We take them off of everything that has them because we have issues all the time.

double check that there isn't debris in the hoses and make sure the house water valves are both open fully.

this doesn't sound normal at all, even for an LG.


Post# 1002255 , Reply# 28   8/2/2018 at 10:00 (2,065 days old) by IowaBear (Cedar Rapids, IA)        

iowabear's profile picture

She has a well-reviewed machine and videos shows that it can operate satisfactorily.  Yet hers does not.

 

Is it QC issues or are they changing the programming continuously?  Certainly makes it worrisome to buy a machine based on reviews or videos and end up with something different.

 

 


Post# 1002259 , Reply# 29   8/2/2018 at 10:12 (2,065 days old) by golittlesport (California)        
Not normal

golittlesport's profile picture
I have an LG FL with turbo wash and the machine came with two rubber hoses, one red, one blue. I got mine from BB but installed it myself using the rubber hoses. What did BB do with the red and blue rubber hoses that come with the machine? I've had stainless hoses on a previous machine and they seriously restricted water flow.

A "normal" cycle with turbo wash runs about 45 minutes with an extra rinses selected. Full flow recirculation spray onto the load. While turbo wash does use less water, if I stop and open the door, there is a small pool of water in the bottom of the tub.

Bottom line, something is wrong with this machine. Send it back to BB and get another. And if BB insists on installing stainless hoses, take them off and replace with rubber hoses.


Post# 1002280 , Reply# 30   8/2/2018 at 12:28 (2,065 days old) by mrb627 (Buford, GA)        
Hoses Not Included

mrb627's profile picture
There are very few manufacturer's that include fill hoses anymore. You were likely sold a set during the check out process. Whether you realized it or not.

Malcolm


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Post# 1002290 , Reply# 31   8/2/2018 at 13:38 (2,065 days old) by washerdude (Canada )        

There is a method to "reset" the board. Unsure if this would work but I think giving it a try is worth it.






Post# 1002291 , Reply# 32   8/2/2018 at 13:43 (2,065 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
hmm

Looking at what she's doing, it appears that there actually is a fault mode where the PCB might get stuck before boot up.

What she is esentialy doing is draining some capacitors on the board.

Try it, could work.


Post# 1002293 , Reply# 33   8/2/2018 at 13:49 (2,065 days old) by meldew (Georgia)        

not much of an update. I went to BB this morning. They agreed to take the washer back, no fee (normall a $70-80 return pickup fee but they waived it. SO they'll pick up both washer and dryer Monday.

I washed a load last night. I started it in Bulky. Turbowash would not work. After 30 minutes I stopped the load and I kid you not, it was dry.

So I aborted that wash and tried to restart on Heavy Duty. Once again the turbowash wouldn't function.

Stopped and tried a third time on Towels. This time lo and behold the turbowash worked just as in the videos!

The independent store almost convinced me to go with the SQ stacker. She said I could pack as much clothes in it as a larger Electrolux - that it's made to do 22lbs dry. That they put 6 of them in nearby large city homeless shelter and zero problems and heavy use. But oh my the cost is $2999! Yikes!

It doesn't really make sense but it's definitely going! Not sure I'll try again with LG. It's making my head hurt.

I looked at the washers at BB. Liked the LG 4370 I think it was. I liked the Maytag Centennial.
Then I went to the independant appliance store and I liked the Maytag Centennial and the Maytag Commercial. And the Electrolux and the stacking front loader set from Speed Queen.

I did learn though - they said they are a top SQ vendor in Georgia and a couple bigwigs from SQ in Wisconsin were in the store yesterday and said they made a mistake discontinuing the front loader and are tentatively planning to reintroduce them. I asked when and they said - middle of next year!?!?

So I'm just not going to think about this for a few days.

Oh, and I washed three heavy cotton twin blankets yesterday. Well-loved soft floppy blankets.
I think they were on a low to no water no turbowash cycle and after they came out positively crunchy. Detergent residue?

I'd love to upload a video on this machine so y'all could see what I mean.


Post# 1002297 , Reply# 34   8/2/2018 at 14:05 (2,065 days old) by ea56 (Cotati, Calif.)        
Melissa,

ea56's profile picture
I still say if that nice , used Whirlpool set is still available, get them and then TAKE YOUR TIME making your decision on what YOU really want. Don’t let others unduly influence you, as you will have to live with what you get , not me or anyone else, but you. You will be able to do your families laundry in the meantime, and not feel pressured into making a decision you may later regret.

My husband taught me, act in haste, repent in leisure, and no truer words were ever spoken.

Eddie


Post# 1002299 , Reply# 35   8/2/2018 at 14:14 (2,065 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Electrolux

I can only say that there never has been a bad ELux washer design in the EU. All did an at least decent job.

The 617 and 627 got verry positive reviews, and their dryers apparently always were amazing.


On the cotton blankets: most probably. What ever you get next, run them through a cycle without any detergent added, with an extra rinse.


Post# 1002304 , Reply# 36   8/2/2018 at 15:00 (2,065 days old) by rustico (Pei canada)        

I having watching your posts for awhile as I was wrestling on what washer to buy .... I almost bought the lg a couple days of ago but held off thankfully... decided this morning to order the Maytag 575 commercial washer ... hopefully I have better luck with it then you had with the lg

Post# 1002305 , Reply# 37   8/2/2018 at 15:14 (2,065 days old) by jkbff (Happy Rock, ND)        

jkbff's profile picture
I have sold 300+ sets of the Electrolux machines over the past few years and we have less than 1% for service calls on them.


Go with the 627s and be done with it.


Post# 1002323 , Reply# 38   8/2/2018 at 18:09 (2,065 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
My mother in law has a LG 4370 that she purchased last September. She's in her 60s and this is her favorite washer. She also got the sidekick. I've watched plenty of cycles and done loads for her and can attest to it working well, Turbowash working wonderfully and doing an excellent job washing and rinsing.

If LG has turned you off, what about a Whirlpool or Maytag front loader? They are made in the USA and seem to be well built. There is a bottom of the line Whirlpool at my mom's assisted living facility that sees a dozen tragic loads a day and its still chugging away after several years of very heavy use. It's a Whirlpool WFW75HEFWSKU.


Post# 1002324 , Reply# 39   8/2/2018 at 18:13 (2,065 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
I had a typo in the model number of the Whirlpool...It's actually model WFW75HEFW.

Post# 1002330 , Reply# 40   8/2/2018 at 18:59 (2,065 days old) by stricklybojack (South Hams Devon UK)        

stricklybojack's profile picture
.
You do realize there is absolutely no way on god’s green earth, to ever under any circumstances at all whatsoever, return a Speed Queen washer or dryer?
once delivered they are yours forever no matter what happens. They will repair as needed under waranty, but NO REFUNDS or REPLACEMENT machines, PERIOD.
Just sayin’...some people should probably shop where returning a faulty or troubled appliances is doable.
i suspect you are such a customer. Stear clear of SQ, the risk is too great.


Post# 1002333 , Reply# 41   8/2/2018 at 19:17 (2,065 days old) by meldew (Georgia)        

Ahhh thanks you guys. Yeah I'm a tough customer and that tidbit about SQ sales being final is scary! Though in my past I've only ever returned one Kenmore refrigerator due to loud, I mean loud popping all night and flakes of sediment in the water line... neither of which multiple service tech visits could remedy.

Thanks for all the votes. I'm trying to take my time per Eddie above! But I really do appreciate all the comments and anecdotes. And fyi just noticed a small puddle of water under the front of the LG.


Post# 1002336 , Reply# 42   8/2/2018 at 19:20 (2,065 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Returning A Speed Queen Washer Or Dryer

combo52's profile picture

Like ALL MANUFACTURES it is up to the dealer, we would take back a SQ if it couldn't be repaired quickly and conveniently for one of our customers.

 

However after nearly a thousand SQ laundry appliances sold over the last decade we have never even had to consider taking one back.

 

John L.


Post# 1002340 , Reply# 43   8/2/2018 at 19:48 (2,065 days old) by washerdude (Canada )        

I second to any WP built front load. I owned an WFW72HEDW (updated model: WFW75HEFW). I owned that washer for 3 years and it never experienced any problems where it needed parts replaced. The washer was straight forward and could clean anything I threw at it. We left it behind when it reached 3 years old because we moved. One thing is however, make sure you have enough depth for a WP built front load to fit.

At our current house, we were planning to get a Maytag Maxima (WP built) 5500, however it was just too deep to fit into the laundry space, so we ended up getting the LG 4370 pair, since that's the only front load set that could fit comfortably into the room.


Post# 1002359 , Reply# 44   8/2/2018 at 22:40 (2,065 days old) by mrsalvo (New Braunfels Texas)        

Melissa, what if you added a gallon of water to the dry clothes when you load the washer to trick it into thinking its a heavier load and maybe get more water in the cycles. Would that help?....since the turbo sprayers are not working. Would think it would be worth a try.

Barry



Post# 1002368 , Reply# 45   8/2/2018 at 23:36 (2,065 days old) by golittlesport (California)        

golittlesport's profile picture
My LG 3570 did indeed come with rubber water intake hoses and they are mentioned as included accessories in the 3570 use and care manual. Maybe they are not provided anymore, but they were included with the machine two years ago when I bought mine at BB.

From page 8 of the LG manual

Included Accessories:
Hot/cold water hoses
Non-skid pads
Caps for covering shipping bolt holes
Wrench
Tie strap
Elbow bracket
(for securing drain


Post# 1002382 , Reply# 46   8/3/2018 at 06:32 (2,064 days old) by Lorainfurniture (Cleveland )        
Speed queen

Like John said, it is up to the dealer. When I was a dealer, I remember delivering an 8 series top loader and it was doa. I replaced it the next day. I had another lady that swore her washer was “vibrating” weird. After one warranty service, I couldn’t find anything wrong (because nothing was wrong) I picked it up and brought her another. She’s been happy since.

A lot of sq dealers are in it for the almighty dollar and could give two shi*s about your laundry. The margins are better on speed queens

You should consider putting your lg through test mode and see what’s going on. You may just have a clogged valve or perhaps the inlet valve is defective.








CLICK HERE TO GO TO Lorainfurniture's LINK


Post# 1002393 , Reply# 47   8/3/2018 at 10:15 (2,064 days old) by Meldew (Georgia)        

I will consider the speed queen stacker. I’m nervous because there are some bad reviews where it sounds like SQ did not treat the customer well... but I am looking at it hard. Would you consider buying one of the few stand-alone FL to be shipped or would you get the stacker locally?

I liked the look of the Electrolux 317 because it looks simple. Less to go wrong. My only hesitation is that I wouldn’t be able to access the filter to clean it out myself.

Right now the 317 and the 4.3cf Maytag FL and the BOL whirlpool FL are all about $700 at the big box stores. Seems like people here do like their MT and WP front loaders. But none of these have an easily accessed filter.

I also like the MT top loader w agitator w a bigger 4.2 or so tub.

I am just saying away from the sprayers and special cycles.

I’m out this morning but am going to run that error check on the LG when I get home. I wonder why the CSR didn’t suggest it.


Post# 1002399 , Reply# 48   8/3/2018 at 10:55 (2,064 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

If you go with an ELux, I'd highly recomend to go with the 517/527 or 617/627. Anything below that has no built in heater which is one of the big things that make a FL so much suoperior.

As to "less to go wrong": Yes, the more up there models do have some adittional parts (heater and an adittional pump), but the main parts that do commonly fail (PCBs) are the same.
Replacing a heater or a pump is an easy DIY job with parts often 60$ or less.

As to "simple": The ELux UI is the same across all machines, and wheather there are 4 or 5 lights above a button isn't majorly different.

As to filters: Neither ELux nor WP built machines nor the SQ nor most TLs have acessible pumps.


Post# 1002411 , Reply# 49   8/3/2018 at 11:45 (2,064 days old) by Stricklybojack (South Hams Devon UK)        

stricklybojack's profile picture
.
Understand NONE of the people here saying you should go ahead and buy a SQ machine
WILL GIVE YOU ONE THIN DIME if things don’t work out and you are stuck (like me) with machines you don’t trust.
One will tell you BS crap about: “never having seen an SQ fail, must be user error blah blah blah”...only to have a hen house of egg on his face AFTER we now know that front load SQ machines were marketed with a design manaufacturing defect...and still no apology for their snide cluelessness. I am not waiting for such common decency, but I won’t sit idly by and let it happen again.
People here should put their money where their mouth is if they recommend THIS individual buy a SQ machine...and be prepared to pony up the dough if things don’t work out and she can’t return, replace, or get a refund.
But we all know that won’t happen so be careful what you post.

All new SQ buy recommendations should contain the proviso that the company does not —as a general rule— replace or refund...you are completely at the mercy of the dealer and their judgement regarding washing your, “dog beds and riding gear”...it likely will not be favorable.




This post was last edited 08/03/2018 at 16:10
Post# 1002424 , Reply# 50   8/3/2018 at 13:40 (2,064 days old) by ea56 (Cotati, Calif.)        
I also like the MT top loader w agitator w a bigger 4.2 or

ea56's profile picture
so tub.

Melissa, I suggest you read the reviews on this machine. I just gave them a glance last night and many people state they have been unhappy with the long cycle times, and other issues with this machine,like poor extraction. I personally wouldn’t touch it.

If you are concerned about the capacity of the smaller 3.8 cu ft. Centennial or the 3.5 cu. Commercial MT TL’s, you should know that they really hold a lot. I can easily fit an entire large filled 2 bushel size laundry basket full of mixed items into one load, and they all come out perfectly clean and well rinsed in 50-60 mins depending upon the soil level selected and whether you select a presoak. And as I said before, I can wash two king pillows at once, or a king comforter’bedspread with no problem. But I would stay away from that extra large capacity MT TL.

I did laundry yesterday, had two full basket, could have easily only done two loads, but since I sort my loads, I did three medium sized loads. All washed, dried and folded in three hours. With the long cycle times on the LG FL 3170 that the MT replaced, I would have been looking at 5 hours.

Eddie


Post# 1002439 , Reply# 51   8/3/2018 at 15:48 (2,064 days old) by Rolls_rapide (.)        

Did you try cleaning the sump filter?

Maybe something was intermittently blocking the recirculation pump... fluff/lint, dog hair, sweetie wrappers, coins...


Post# 1002447 , Reply# 52   8/3/2018 at 17:36 (2,064 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
I'd personally only consider a front loader that has a built-in heater.

Before you go through returning the LG, try running the test cycle and swapping out those stainless steel hoses. You might also want to look at the inlet screens of the LG where the hoses attach to the machine to make sure they didn't inadvertently get clogged during installation (once the new hoses were attached to the shutoff valves, they should have been flushed).

Multiple sources state LG is among the most reliable washer brands.


Post# 1002449 , Reply# 53   8/3/2018 at 18:19 (2,064 days old) by meldew (Georgia)        

OK. I appreciate it. I ran the test cycle. No problem error codes at all. I could not tell if the recirc sprayers were both functioning but I am pretty sure at least one of them was! Darn smoke colored window. I do not have other hoses to change to right now. I will check the filter and unscrew the hoses just to see if there's anything.

Post# 1002452 , Reply# 54   8/3/2018 at 19:22 (2,064 days old) by DADoES (TX, U.S. of A.)        

dadoes's profile picture
 
Stainless/braided-jacket supply hoses are not a point of concern unless they have some sort of embedded flood-prevention device.  However, there are hoses (check what's available at your various local sources) that have a larger internal diameter that may provide less restriction on flow rate ... depending on what sort of restriction is built-in to the machine's inlet valves that would trump the hoses.


Post# 1002460 , Reply# 55   8/3/2018 at 20:31 (2,064 days old) by IowaBear (Cedar Rapids, IA)        

iowabear's profile picture

I've never faced the mountains of laundry this women has.

 

As much as I like my front loader I have to admit that my old direct-drive top loader was fast.  There's very good water pressure in my house and that TL filled quickly.  It could do a load in 30-35 minutes.

 

That machine and two dryers could get a lot of laundry done in a short amount of time.


Post# 1002470 , Reply# 56   8/3/2018 at 23:18 (2,064 days old) by Meldew (Georgia)        

The direct drive top loaders I wanted on Craigslist have sold. So what machine would that be today? I’m assuming either the Maytag professional or the Maytag centennial. GE top loaders seem to get good reviews but aren’t mentioned here. And water would be tap-hot but that doesn’t seem to be a concern in the top loaders.

Post# 1002485 , Reply# 57   8/4/2018 at 07:03 (2,063 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
meldew have you considered the option of a vintage washer dryer set that's an inglis washer dryer from 1993 inglis royal100 and maybe you shloud look maybe your area have stores that sell older appliances and if you look on craiglist in your area you might find some for sale that are still in great working condition

  Photos...       <              >      Photo 1 of 3         View Full Size
Post# 1002489 , Reply# 58   8/4/2018 at 07:57 (2,063 days old) by Rolls_rapide (.)        

It's a shame the LG failed to live up to expectations, and that their helpline was half-arsed.

I think you should be looking a machines that are built a lot closer to home (forget Korea's LG and Samsung brands). Go for a machine that's made somewhere in the Americas.

Based on other users' less than glowing reports (i.e. hassle), be very wary of Speed Queen.

I have to say that a domestic washing machine probably won't last terribly long with your mountains of laundry. Perhaps you should consider a commercial model?



Post# 1002490 , Reply# 59   8/4/2018 at 08:23 (2,063 days old) by Pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
whirlpool

pierreandreply4's profile picture
@meldew have you considered the whirlpool top load with a wash plate and also if you have to treat stains this washer also has a built in faucet if you need to pre-treat stains or if needed here the link it also has a 5.5 capacity size also included a pic of the washer as well as the link

www.whirlpool.ca/en_ca/la...


  View Full Size
Post# 1002491 , Reply# 60   8/4/2018 at 08:25 (2,063 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Best AW Ever Available For Home Use Anywhere In The World

combo52's profile picture

Most durable, longest lived, easiest to service and repair, least expensive to own over its 25-50 year expected life, longest parts and labor warranty,

 

Is A Speed Queen Front Load Washer.

 

[ Note SQ FLers do have easy drain trap access by just remove two very accessible screws on the lower panel and lifting the entire lower panel off, overall it is much easier than working through a little door that other machines have ]

 

John L.


Post# 1002503 , Reply# 61   8/4/2018 at 10:54 (2,063 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
*laughs loudly in disagreement*

Anywhere in the world? Ever?

Sure thing! Miele Professional dosen't exist, no, neither does VZug, nor Miele home, nah, none of these!

And needing a screwdriver and potentially voiding your warranty is SO MUCH BETTER then just flapping something open and twisting! Of course!


That's something a fanboy says, and everybody with some common sense knows that this absolute bullshit said by biased and not objective people.


If they were to last 25 years for 1500$, SQ and every manufacturer would be broke soon.
That's not how companys work.


There have been several cases on here where people had serious issues with both their TLs and FLs.
There have been several reports of their equipment failing in a commercial enviroment pretty soon.




Think about it: combo52 is a sales and repair person. Why would he recomend you spending money on something that - according to him - would make BOTH his occupations basicly a dead buisness?


Post# 1002507 , Reply# 62   8/4/2018 at 11:38 (2,063 days old) by meldew (Georgia)        

Pierre, I have not looked at a wash plate agitator... mainly because all I hear here is criticism of them. I had the first edition whirlpool Cabrio I believe it was and it wasn't great. Left a lot of dirt on clothes and tangled long pants badly. I'm sure they've come a ways since then though.

Post# 1002508 , Reply# 63   8/4/2018 at 11:40 (2,063 days old) by meldew (Georgia)        

I did a load last night an turbo worked nicely. I was rethinking keeping it, but today, not so much, just dribbling from the nozzles. I hate to send back a working machine so I keep testing it. But my DH thinks we should start over even if it's the same model. He's nervous this is a sign of larger things to come with this particular one.

I haven't drained the filter yet. But I've had it just a week tonight and it hasn't gotten excessive use.


Post# 1002509 , Reply# 64   8/4/2018 at 11:41 (2,063 days old) by meldew (Georgia)        
I forgot why I came here - to ask a question!

Why no comments about whirlpool commercial front loaders or Bosch front loaders? Other than drum size and lack of heater.

Post# 1002513 , Reply# 65   8/4/2018 at 11:59 (2,063 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
Send it back! Trust your instincts! If a brand new washer doesn’t perform as its supposed to right out of the box, its not going to get any better with time.

And I completly disagree with all the suggestions to change hoses, clean filters, ect. Its only been used for a few loads, the filter shouldn’t need cleaning yet, unless you washed something that disintegrated and clogged the filter. And if the hoses are just plain braided SS, without flood stop protectors, this wouldn’t be an issue either. If you start out by excepting “work arounds” with this machine from the beginning, it will only get worse.

And did I read correctly in previous posts, but didn’t you already have an LG in the past that you weren't happy with? Fool me once shame on you, fool me twice, shame on me. And this isn’t meant to be critical of you Melissa, I’ve made the same mistake myself in my life, and I hate to admit, more than once, until I finally learned my lesson! The same goes for the SQ, you didn’t like that machine, and fortunately were able to sell it. The next time you may not be so lucky if you don’t like it.

You have a dealer that is willing to take it back, take them up on their fair offer. And, it would be best to do an exchange for different brand with this dealer, to honor their fair treament to you as a customer. You’ll get a much better deal in the end. They clearly want you to be a satisfied customer, give them the chance the make this happen.

Just my two cents worth.
Eddie


Post# 1002522 , Reply# 66   8/4/2018 at 13:07 (2,063 days old) by RP2813 (Sannazay)        

rp2813's profile picture

Ditto what Eddie said.  This machine is destined to be a lemon, but I think lemon laws only apply to cars and trucks.

 

Korean machines have a reputation for lousy service and parts availability.  You want to buy a machine that, if it needs parts or service, there is virtually no wait for either.  You can't afford the down time involved if a Korean machine has problems.  Look at it this way:  Sears hasn't exactly been a hotbed of wise decision making in recent years, and they abandoned Whirlpool as manufacturer of their Kenmore washers and went with the Koreans.  Don't be like Sears. 

 

A commercial machine might be best for your situation.  I've seen used ones on CL and posted here in the SS forum.  You'll have to sacrifice looks in favor of longevity, though.

 

A Miele designed for home use would likely be as costly if not more expensive than a SQ front loader.   I can't justify the cost of either one for my needs, but for yours, they make more sense and would last far longer than other makes.  Considering what your loads can consist of, the easy filter access of a Miele is a plus, although if you don't have to do it all that often, the SQ wouldn't be terrible.  I considered a Bosch Nexxt pair when I was shopping for FL machines about ten years ago, but reviews weren't overwhelmingly positive, and capacity wasn't the greatest either.  The clincher was when another member here said the doors were reminiscent of toilet seats.  Not something you want to have staring back at you from your exposed laundry area.

 

Although Jim stated above that a washer and two dryers can make processing laundry move along nicely,  I think you should try to figure out how to work in an old-school machine like a pre-1987 large tub Maytag for the animal laundry and a new FL or Whirlpool-built Maytag like Eddie's for household items.  True Maytags from the '80s and earlier are still in widespread use across the country, and many of them have required little or no service in all of those years.  If you get a nice one from a vacation rental or some other low-use situation, you'll have a machine that you can't kill.  Take your time and wait for something like that to come up for your second machine.  I can throw anything at my back-up Maytag and it will process the load in commanding fashion.   Such a machine also offers the option for a true soak for as long as you need it to.  Just shut the thing off and let things sit in a full tub of truly hot water.

 

As for your household laundry, a matched set is nice to look at, but in the end, you just need the best machines for their respective jobs.


Post# 1002535 , Reply# 67   8/4/2018 at 14:17 (2,063 days old) by Brisnat81 (Brisbane Australia)        

Hi Melissa,

John is right, the speed queens will last forever. However, unless your hot water tank is set to 140-150, and is right near the machine, you will only ever get warm washes with the speed queen FL.

Because it has no heater, the maximum temp it can get to is whatever your tank is set to. That assumes though that your tank is close to the machines and there isn’t a lot of cold water in the pipes when it starts to fill.

Then the metal in the machine will also absorb the heat from the water, further lowering the temperature. You seem to have plenty of kids, so I assume your hot water temp is turned down to 120-130 for safety? If so, With the speed queen, you will struggle to get a wash temp greater than 100-110.

Just something else to keep in mind as part of your selection.

Cheers

Nathan


Post# 1002539 , Reply# 68   8/4/2018 at 14:43 (2,063 days old) by meldew (Georgia)        
commercial

I don't see anything on my local CL, but if I go to Atlanta there is a dealer that carries Asko, Miele, F&P FL, euro style smaller ELux and WP.... some have heaters, most don't. All are smaller capacity from a quick glance, though some say they hold a large weight of laundry.

No prices listed tho yikes


Post# 1002551 , Reply# 69   8/4/2018 at 15:28 (2,063 days old) by meldew (Georgia)        

Yes my water heater is 120 rn, and in the basement.

Post# 1002554 , Reply# 70   8/4/2018 at 15:37 (2,063 days old) by RP2813 (Sannazay)        

rp2813's profile picture

You need a minimum water heater setting of 120 in order for heaters in clothes washers and dish washers to be effective.

 

I think you could get away with setting your heater at 130, which still isn't scalding hot.  With the heater in the basement, and if you don't have a sink near the washer to purge the hot water line first, the 120 setting won't provide you with a very hot wash.


Post# 1002556 , Reply# 71   8/4/2018 at 15:41 (2,063 days old) by littlegreeny (Milwaukee, WI)        

littlegreeny's profile picture
What about something like this:

www.bestbuy.com/site/whir...

Or this:

www.bestbuy.com/site/mayt...

Both have plenty of cycles, built in heaters, sanitize cycles, quick wash cycles and large capacity for your family.


Post# 1002575 , Reply# 72   8/4/2018 at 23:35 (2,063 days old) by MattL (Flushing, MI)        

Meldew, please, do not even consider any wash plate machine, every style has some proponents here, the SQ group shout the loudest, but I'd never have either in my home.  I firmly believe wash plate machines were designed to placate those that wanted a top loader, but manufactures needed to meet energy requirements.  So the end result is  half baked machine.  I think the best of the bunch is something like the Maytag agi-peller, it at least attempts to move the clothes down rather than swishing them around.  I would not consider any FL machine that did not have a heater built in, SQ does not, as has been mentioned.

 

In your situation I'd opt to just exchange the LG for the same machine.


Post# 1002580 , Reply# 73   8/5/2018 at 05:20 (2,062 days old) by Rolls_rapide (.)        

Exchange the machine for something else. Stick to your guns and reject it.

The reason I said to check the pump filter, was because with my current machine, I have experienced clogged recirculation jets - twice recently - caused by cotton lint and fluff being shed from towels. No error code, but the filter had a nice layer of threads and oose, which had partly made it through the pump to the jets themselves, blocking them.

A previous machine of mine was washing new cotton, rubber-backed bathroom mats. The amount of fluff shed was unbelievable - and clogged the drain pump. In this case drainage was prevented and threw up an error code.


Post# 1002584 , Reply# 74   8/5/2018 at 07:42 (2,062 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Heaters In FL Washers

combo52's profile picture

Can be useful, BUT less than 20%  of washers in the US have them and of the people that do have them very few use them often or at all.

 

A wash temperature between about 90F and 120F is more than hot enough for good cleaning with good modern enzyme detergents, if additional whiting or disinfecting are necessary LCB can be very useful. In the US and around the world almost 1/2 of people are washing in all cold tap temperature water and while I don't think this is ideal it is actually working well for most people, but in reality most clothing only needs to be washed in water that is body temperature or slightly above, especially if you are going to put the clothing in a dryer and heat the clothing to 140F+ anyway which will kill off any dust mites etc.

 

If you own a US FL washer and want a hotter wash  occasionally just set the machine for a hot wash and start it with a 1/2 dose of detergent and after 5 or 10 minutes cancel the cycle and restart the machine with additional detergent on a hot wash. Doing this will use much less electricity if you have a natural gas water heater like most US homes and as a result cause much less carbon emissions to be released in the atmosphere and give you great cleaning.

 

John L.


Post# 1002605 , Reply# 75   8/5/2018 at 12:20 (2,062 days old) by mrboilwash (Munich,Germany)        

mrboilwash's profile picture
Melissa, I`m not familiar with your LG washer and it seems rather unlikely that something you washed clogged the pump so quickly, but I would still suggest checking the pump filter because it wouldn`t surprise me if you found a foreign object that has been sitting there right from the start. Workers in factories sometimes might "lose" things like packaging materials from their lunch or whatever else in the products they produce. Like surgeons sometimes forget things in patients.

I`d rule out the steel braided hoses even if they had a mechanical shut down feature because once activated I don`t think they`d open up ever again.
You can hear water entering the machine when a cycle is started, can`t you ?


Post# 1002607 , Reply# 76   8/5/2018 at 13:07 (2,062 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Dust mites can survive a 120 degrees wash and also a treatment with bleach. In order to remove dust mites from bedding you are better off with a front loader with a heater. To kill dust mites laundry should be washed at a minimum of 140 degrees for about an hour. Higher temperatures will kill them in a shorter time. That is why some American front loaders have a sanitize cycle of over 150 degrees and longer cycles. If you have someone in your household with asthma and/or a dust mite allergy, a front loader with a heater is the only way to go.

Post# 1002609 , Reply# 77   8/5/2018 at 13:14 (2,062 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
meldew

pierreandreply4's profile picture
meldew have you tough before having your washer exchange to call in a service tech to have the washer check out if your washer is still on the legal warrenty you can call the store where you purchase the machine and ask them to exchange if for the same model if still available or the most recent model on the market

Post# 1002629 , Reply# 78   8/5/2018 at 19:09 (2,062 days old) by meldew (Georgia)        
thanks everyone

I really do appreciate all the comments. My head is just spinning though. BB is coming to get the washer and dryer tomorrow afternoon. I'm going to hold off on ordering until they pick these up.... I'm going to repaint my laundry "cubby" and take down the cheap wire racks. Then I'll get something. The more I read the harder it is!

Post# 1002644 , Reply# 79   8/5/2018 at 20:43 (2,062 days old) by appnut (TX)        

appnut's profile picture

Just keep us posted about what you're thinking of getting.


Post# 1002683 , Reply# 80   8/6/2018 at 06:23 (2,061 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
have you considred looking at the whirlpool duet set?

pierreandreply4's profile picture
have you considered looking at the whirlpool duet set or maytag maxima set? pic so you can see what they look like?

  Photos...       <              >      Photo 1 of 2         View Full Size
Post# 1002693 , Reply# 81   8/6/2018 at 08:46 (2,061 days old) by meldew (Georgia)        
update

So I had a list of wants for a new washer.
Definite want:
front load
heater
stackable
larger capacity

Preferred:
wash boost setting like Turbowash
white
clear window!
low cost
simple, don't want unneeded options
accessible drain pump

I figured that if I wasn't buying a commercial long-lasting machine, it was going to last <5 years like all the residential models. So I might as well get the least expensive one I can.

I ruled out Samsung for reliability. I liked a lot of the lower cost front loaders but most bottom of line did not include a heater. So the least expensive that met the top four criteria was the Maytag 3505. It's on sale at the big box stores right now for $699.

The only other variable I can think of if that my dryer run is fairly long - 18 feet or so with four 90 degree bends! The LG dryer I had before was passable but did get blocked about once a year. They appear to have the shortest allowable vent run length of all the commercial brands. I looked for a long vent dryer but the only ones I see are GE or top load WP/MT. Elux allows a long vent. The Maytag 3500 that matches the washer has a barely passable vent run of 27ft I think for 4 bends...

And I pray I don't clog the washer filter! Sounds like a nightmare to clean. I had to clean the LG a couple of times - money, hair/fur, trash and an SD camera card...

But hey it's a decently rated washer with a heater for $699!




Post# 1002700 , Reply# 82   8/6/2018 at 09:27 (2,061 days old) by mark_wpduet (Lexington KY)        
Maxima

mark_wpduet's profile picture
or Duet would be my second choice to the LG, even though I'm still leery about LG. For me personally, I keep hoping the Duet/Maytag's will be updated soon. I keep hearing they will but I feel like it's never going to happen. I'm hoping they have recirculation and drain access doors on the new ones and I will scrap the LG thought altogether. I think Maxima would be the best second choice for you, even though they don't have recirculation.

The only problem is that NONE of the Whirlpool/Maytag/Electrolux FL machines have drain access doors to check for clogs, so you better check every single last pocket for loose items before you wash like I do, or it could get in the drain. If you can do this, it should be fine. I still have managed to wash a small screwdriver and some coins that I missed, so it can still happen. Luckily they stayed in the drum. These drain access doors are deep in the machine that has to be taken apart to get to..which is SO STUPID! Other than these, I feel like they are decent machines that would probably last 5 years with the amount of laundry you do (but we never know, do we?). My Duet is almost 14 yrs old but it doesn't get used nearly as much as yours will. I feel like I'm on borrowed time with it even though it shows no signs of dying.

If you do change out for Maytag Maxima, test all the cycles. I don't like to ever use the normal cycle on these machines because I feel like it's the most stingy cycle with water. I think that's the cycle they use to determine energy efficiency since that's the cycle most people will use. But some people here say they use normal on them and it's fine.


Post# 1002701 , Reply# 83   8/6/2018 at 09:28 (2,061 days old) by appnut (TX)        

appnut's profile picture
I will study after work.

Post# 1002705 , Reply# 84   8/6/2018 at 10:31 (2,061 days old) by Meldew (Georgia)        

There’s also all those compact/euro size/commercial style machines but they don’t all stack, they mostly don’t have heaters, and some of the dryers aren’t vented.

Post# 1002706 , Reply# 85   8/6/2018 at 10:31 (2,061 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
the wise choice is like what mark_wpduet is saying have a g1 whirlpool duet set 14 years of use only repairs where on the dryer dryer cleanup the first time fuse replacement second repair also with the maxima you get the load and go dispenser this means you do not have to fill with detergent everytime washer dispenser te needed amount automaticaly

Post# 1002709 , Reply# 86   8/6/2018 at 11:03 (2,061 days old) by Meldew (Georgia)        

Isn’t the Maytag I mentioned the same as the WP essentially? Other than the Load and Go feature?

Post# 1002711 , Reply# 87   8/6/2018 at 11:04 (2,061 days old) by appnut (TX)        

appnut's profile picture
Melissa, with the 3505 ur basically gonna just uae normal and that uses so little water
Please consider the maxima 5500.


Post# 1002713 , Reply# 88   8/6/2018 at 11:06 (2,061 days old) by appnut (TX)        

appnut's profile picture
Yes it is essentially the same. I've never used load and go on my machine.

Post# 1002717 , Reply# 89   8/6/2018 at 11:51 (2,061 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
they are both the same only on the maytag the cycle is called power wash here the link if you went to read it up on the actual website you can even do a zoom in closeup of the controls to see the features

www.maytag.com/washers-an...


Post# 1002722 , Reply# 90   8/6/2018 at 12:45 (2,061 days old) by Meldew (Georgia)        

Okay when I get home I’ll read up on it. Eyes dilated at optometrist so reading is a challenge right now!

Post# 1002729 , Reply# 91   8/6/2018 at 13:40 (2,061 days old) by meldew (Georgia)        

I'm confused. None of the machines say Maxima or Duet. So isn't this a Maxima? Any front load Maytag? And is a Duet just any front load Whirlpool?

This has added steam I see.... Concerned about long cycles. But tbh I think I've actually learned how I should wash in a front loader. I was treating my original LG like a top loader and doing almost all quick wash cycles but with full loads of very dirty clothes. I think now, knowing about detergent amounts and cycle heat, I could be happy with the LG. I just wish it was as fast as a SQ TL.

I'd just rebuy the 3770. Maybe I will. But the dark window irritates me. I guess once I know it's working I won't want to watch it so much. But I like a clear window, or a lighted drum at least! Also I'd like a stronger dryer blower than the LG dryer was. Maybe they'll all struggle except a true long vent dryer. Looks like GE and ELux build regular dryers to long vent standards though. Whirlpool does have a basic "Duet" long vent dryer. The washer it matches doesn't appear to have a heater though...


Post# 1002730 , Reply# 92   8/6/2018 at 13:44 (2,061 days old) by meldew (Georgia)        

here is the long vent whirlpool:

www.lowes.com/pd/Whirlpoo...


Post# 1002743 , Reply# 93   8/6/2018 at 15:55 (2,061 days old) by lotsosudz (Sacramento, CA)        
HAVE BEST BUY MAKE IT RIGHT1

lotsosudz's profile picture
I own the same model of LG, and have no issues whatsoever! Make them repair it, or give you a new one. These are wonderful units. I'm sorry you have had such a negative experience. When working properly, they can do just about anything you could ask them to. LG's customer service, is like a lot of them. They read off cue cards, and if you ask something, not on the cards, they have not got a clue. I t's seems to be the way of the world.
Sad but true! Give them another chance to redeem themselves, as they are very good units when working properly! Just my 2 cents.
Hugs,

David


Post# 1002748 , Reply# 94   8/6/2018 at 16:33 (2,061 days old) by appnut (TX)        

appnut's profile picture

Whirlpool seems to be getting away from the name Duet.  It will be interesting to see if the new models ill have Duet or not.  Thus far, all Maytag front loaders have Maxima.  But again, after new models are announced, one will see. 

 

I know you're concerned about cycle length.  AS I've suggested before, if you know you're going to be doing a load that is going to be longer due to high heat such as Sanitary or Allergiene, use the delay wash and have it start in the middle of the night and have it timed to end about the time you will be waking up.  You end up dealing with some pretty dirty laundry.  Even for warm wash, activate the steam to make sure temperature is good and warm.  Temperatures are dumbed down. For lighter soiled things, I've been using my normal cycle for some things as I'm having to be concerned about water usage.  I always select hot for Normal as it uses relatively smaller amount of water.  It typically does a 10-15 minute wash phase on normal soil.  But by the end of the wash phase, it's pretty tepid inside.  What engages the heater to supplement and maintain temps is heavier soil levels and this allows for longer time for water to heat.  Also, engage the steam option.  With temps dumbed down, don't be afraid to select hot, especially for cycles that don't have steam as an option.  The mass of the load has a big negative impact on incoming water temperature.  And temp can drop quickly without the heater.  Some loads that may be fine, but on your dirtier loads, that may not help with thorough effective cleaning. 


Post# 1002784 , Reply# 95   8/7/2018 at 01:02 (2,060 days old) by mark_wpduet (Lexington KY)        
Well

mark_wpduet's profile picture
FL washers are certainly not as fast as TL - but at the same time, 5 TL washer loads = 3 FL washer loads (give or take)

Don't get me started on dryer venting. I feel your pain and I've dealt with this since I moved into my new house in 2004 where the dryer vents to the ROOF! The first few years, I had to use a leaf blower because the run would stop up with lint. To top it off, my roof has a super steep pitch and the roof cap would be clogged with lint...It was such a pain. Things would dry so fast after a good cleaning of the vent run and roof cap, but it never lasted long before it was clogged again.

I found a solution for me that is much better but probably not for most people. I had read a post on gardenweb a lady and her husband lived in a condo that had the same issues as me. She said her husband pulled the dryer out, got a paint strainer and lined the tube that connects the back of the dryer to the wall (sort of like lining a trash bag) then connected the tube to the dryer. It catches any lint that escapes the dryer lint screen (which is A LOT). Consequently, I have to get behind my dryer about every 2 to 3 weeks to clean the paint strainer (which isn't that difficult because my dryer and washer are not close together so I can get behind there pretty easily, plus the dryer isn't up against the wall. So it takes me about 5 minutes to clean it.

So with your long vent run, are you sure the vent run is clean and not obstructed with accumulated lint? Long runs tend to do that..Whoever designs homes should make sure the dryer exhaust is a short run and not through the freaking roof.


Post# 1002810 , Reply# 96   8/7/2018 at 08:38 (2,060 days old) by meldew (Georgia)        

Thanks y'all. I'm getting bleary-eyed reading about washers lol! I watched a YouTube video last night called "don't buy this washer" about the maytag 3505 and I guess every current WP and MT FL. It was about the bearings not being replaceable - you have to replace the whole drum unit. But then I thought - I wonder if every modern FL is like that? robotic-built and less diagnosing and replacement parts. It does sound like they're 5yr disposable machines. That's so sad. I even went so far as to go online and try to cancel my 3505 order but BB said it was too late to do it online. Basically I'm buying it on price assuming it's disposable and can essentially do the same job as every other FL with a heater...

I'd just go w the LG again but I remember the LG dryer I had before seemed to struggle sometimes. I wish I knew whether a stronger blower might help. Dryer problems are such a pain but I'm going to look into the strainer idea and also an accessory duct fan.


Post# 1002820 , Reply# 97   8/7/2018 at 09:32 (2,060 days old) by meldew (Georgia)        
vent run

I clean it from the outdoor side with one of those extendable brushes... I try to do the same from the house side with it but too many turns. I've blown it out from house side with a leaf blower. Nothing works 100% . The run is smooth metal but was put together with sheet metal screws :(((

Post# 1002845 , Reply# 98   8/7/2018 at 14:35 (2,060 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
here a maytag on the snitize cycle

pierreandreply4's profile picture
meldew here a youtube vid of a maytag front load on the sanitize cycle






Post# 1002850 , Reply# 99   8/7/2018 at 16:24 (2,060 days old) by appnut (TX)        

appnut's profile picture

Pierre, thank you for posting this video.  Fascinating.  I noticed different tumble patterns throughout the water heating/washing phase.  Friigilux had posted after he got his Maxima the same occurrances, particularly on Power Wash cycle.  My machine pretty much keeps the same tumble pattern. 


Post# 1002903 , Reply# 100   8/7/2018 at 22:54 (2,060 days old) by meldew (Georgia)        
I think it's decided

After another snafu with BB (they'd charged me for 2 dryers and hadn't yet refunded any money from washer or dryer(s) - finally got it ironed out in person tonight), I placed yet another order, yes from BB. Are you ready? I ordered the 4370 LG washer and dryer. With stacking kit. I toyed with the 5.2 but while some said it was the best thing ever, others had some problems with load balancing. Maybe they had the washer on the wrong cycle. But I felt unsure enough that I decided to stick with the 4.5 cu.ft.

So my thinking: heater/steam, turbowash (I just couldn't ignore the speedier cycles), and washer filter cleanout door. I know we will need to clean the filter. It also helps that the drum has a light so I can see what's happening inside.

I think I would have just reordered the 3770 but it must be discontinued. Lowe's took it off their site today, and LG did too. And the dryer is extremely backordered everywhere here and I wasn't sure I'd be able to get it.

I know my previous 3770 was a lemon but LG still has good reviews overall and low repair rates. I know this is not a Buy It for Life machine. The Turbowash is what sold me.

I didn't buy the others MOSTLY because I knew their cycles would probably be longer in general than something with Turbowash. I liked the Elux 627 so much but I knew we'd need the cleanout door. So many things go though my washer. BBs, airsoft pellets, pocket knives, coins, rocks, shells and shark teeth... you get the idea. And I didn't buy the WP/MT mostly because of aesthetics as well as no filter access and no turbowash. I didn't buy SQ because the reviews are so polarized. And no heater. Even though I was so intrigued by SQ. Plus I hated my SQ dryer. It was a cooker. And I didn't buy commercial because I didn't really know how... Lastly I didn't buy a top loader because I want to stack them and use the space!

I became a believer in steam this past week. Even though my Turbowash flaked out, I was able to test the steam option and there was no more odor on my stinky boys' sports clothing. The synthetic wicking materials that odor and probably bacteria love. I couldn't believe it. Nothing had ever really worked before. For the first time my laundry smelled like... nothing. That has never happened.

SO I'll lyk how it goes. I've never had a stacked set and I'm a little nervous, but I want to build a pantry in the space next to it. I've got to hurry and paint the laundry alcove. Sky blue. So excited. Thanks again for all the help!


Post# 1002904 , Reply# 101   8/7/2018 at 23:04 (2,060 days old) by ea56 (Cotati, Calif.)        

ea56's profile picture
Well Melissa, you sure did put a lot of thought into your decision. I hope that you will be very pleased with your new machines.

I also think that you've been bit by the washer bug, just like most of the rest of us here on AW, so I won’t be surprised, if in a few years, or so you report back here that you looking for something else. But in the meantime, I sure do wish you all the best of luck with your latest acquisition, you’ve been through enough hassle for a while, now you need to get back to the business of get’n the wash’n done!

Mazel!
Eddie


Post# 1002924 , Reply# 102   8/8/2018 at 05:43 (2,059 days old) by appnut (TX)        

appnut's profile picture

Congratulations Melissa.  Keep us posted.  I love having a tub light.  I'm glad you were so pleased with the results with your boys sports gear results.  People think steam is a gimmick.  But now you know what I know, it's a game changer.  Use it for some of your other smelly stuff too. 

 

Also, remember if you're ever curious as to what the water temperature is when wanting warm or hot, there's the button pushing combination that will give you the reading in C.  Maybe another LG owner will post that here. 


Post# 1002939 , Reply# 103   8/8/2018 at 08:32 (2,059 days old) by littlegreeny (Milwaukee, WI)        
Congratulations!

littlegreeny's profile picture
My mother in law has the LG 4370 and she absolutely LOVES it! I've had plenty of opportunities to play with it and I love it too. The drum light is a great feature and the steam on the dryer actually hooks up to the water supply so you don't need to fill a reservoir. She bought her set late last year and it came with water supply hoses.

It also has two delicate cycles vs. one on most washers.

This would be my number one choice if I bought a set today.


Post# 1002954 , Reply# 104   8/8/2018 at 11:20 (2,059 days old) by golittlesport (California)        
Congrats

golittlesport's profile picture
Good luck with your new machines. The turbo wash was what sold me on my 3570 washer. The detergent solution is first sprayed onto the clothes and pulled into the fibers as the tub accelerates speed, then the tub slows and fills for wash and the sprayers keep the load fully saturated. The spin-spray rinse is another feature which provided excellent rinsing results on the turbo wash cycles.

While the steam feature adds time to the cycle, it provides results you cannot attain without super hot water when you need it. It works exceptionally well with oxygen-based bleach products.

Nice you have a tub light. My machine has tinted glass (ok on a car, dumb on a washer) and I use a flashlight when I want to see into the tub.

On my machine, if you press "delay wash" and "wash temp" buttons simultaneously, the water temp in the tub will be displayed. If you press "delay wash" and "spin speed" at the same time, tub rotation speed will display.

Your washer should come with rubber water supply hoses. I recommend using the hoses LG provides and not the stainless steel ones you have.


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Post# 1002994 , Reply# 105   8/8/2018 at 16:53 (2,059 days old) by Meldew (Georgia)        

Hmmm that’s all extremely helpful! I did order the stainless hoses (was forced to) but I can return them afterwards. I’m excited! Two more days.

Post# 1002998 , Reply# 106   8/8/2018 at 17:09 (2,059 days old) by appnut (TX)        

appnut's profile picture

YAY!!!!!!


Post# 1003034 , Reply# 107   8/8/2018 at 20:45 (2,059 days old) by appnut (TX)        

appnut's profile picture

Get the laundry area painted that pretty blue yet?


Post# 1003062 , Reply# 108   8/9/2018 at 03:57 (2,058 days old) by mark_wpduet (Lexington KY)        
Oh crap

mark_wpduet's profile picture
I totally forgot about the turbo wash "spray rinse"
It's awesome...when I first saw that my first thought was that ALL FL washers should have that, but they don't unfortunately. I really really REALLY hope Whirlpool's redesigned washers add some of the LG features like recirculation, spray rinse and drain access. A water plus button would be nice too, but that's probably asking WAY too much.


Post# 1003067 , Reply# 109   8/9/2018 at 06:55 (2,058 days old) by Stricklybojack (South Hams Devon UK)        

stricklybojack's profile picture
.
Do the Kenmore LG’s have Turbo Wash?


Post# 1003181 , Reply# 110   8/10/2018 at 10:24 (2,057 days old) by Meldew (Georgia)        
They’re here!!!

Beautiful. B.B. installers did a fabulous job. Unfortunately the cord I ordered is too short but they showed me how to swap dryer cords out... this ones a 6 footer and I’ll need another foot or two if I want to slide w/d to left wall. Laundry room has three coats robin’s egg blue paint. Now to get sturdy attractive shelving for right side.

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Post# 1003182 , Reply# 111   8/10/2018 at 10:25 (2,057 days old) by Meldew (Georgia)        
Kenmore

Yes the Kenmore lg has the same thing called “Accella wash”.

Post# 1003186 , Reply# 112   8/10/2018 at 10:46 (2,057 days old) by appnut (TX)        

appnut's profile picture
YAY MELISSA!!!!!!! Very nice looking.


Post# 1003239 , Reply# 113   8/10/2018 at 22:24 (2,057 days old) by littlegreeny (Milwaukee, WI)        
Congrats!

littlegreeny's profile picture
How was the maiden wash?

Post# 1003243 , Reply# 114   8/10/2018 at 23:16 (2,057 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Nice Looking W&D

combo52's profile picture

But I would unstack them and install shelving over then instead as it is nearly impossible to repair either the W or D when they are stacked, it can become very costly to get them serviced and inconvenient as you often have to wait for and pay extra for two men to service them.

 

If anyone out there is ever tempted to stack separate units it is better to buy a one piece unit like a SQ FL stack where you can do 90% of repairs without moving the machine at all, I replaced a dryer motor in a SQS the other month in just 15 minutes, I don't even like thinking about replacing even a belt on a new dryer like these, you are looking at at least an hour. You have to approach this dryer from the back, top and front which if stacked means using a step stool and having lots of head room over the machine. On the washer there is nothing you can service without getting the dryer off the washer and out of the way.

 

John L.


Post# 1003244 , Reply# 115   8/10/2018 at 23:32 (2,057 days old) by MattL (Flushing, MI)        

Looks Good!

 

Now, we are all waiting for a report on wash action.  Hope it is working as it should this time.


Post# 1003490 , Reply# 116   8/13/2018 at 10:29 (2,054 days old) by golittlesport (California)        

golittlesport's profile picture
Nice! We have the same color scheme in our laundry room, although our LGs are side by side instead of stacked.

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Post# 1003557 , Reply# 117   8/13/2018 at 17:49 (2,054 days old) by meldew (Georgia)        
I just saw these messages!

So I have been washing like mad here.... And I didn't see the messages about not stacking, so they are stacked! Hopefully won't need service in a long time. My original LG was fine.

Install... well yes they came with their own rubber hoses! BUT the installers refused to use them. Yes that's right they would only use the SS hoses I had to buy for $30 from BB. They said the rubber hoses are inferior and will weaken and burst... well what could I do? So I have a little part of me that wants to change back the hoses myself and return the SS ones.

So I got nervous as the first wash was a Normal cycle on extra hot with Turbowash and it ran 58 minutes! And there wasn't a ton of Turbowash action either. Some at first and then in the rinse. I was petrified it was LG 2.0 .

Anyway I kept washing and the cycles seem mostly longer than they should be but I'm seeing the Turbowash working a lot more. I think it depends on the cycle for sure. I only had one short normal cycle of 20 something minutes. It does seem to be washing well. The sprayers are amazing during rinse. There's a center one that sprays during the final spin cycle.

I did wash some sofa slipcovers and used two Tide pods and the suds were halfway up the door! I stopped and added an extra rinse.

I washed some STINKY teen boy clothes on steam with one regular Persil pod, and added steam to the dryer too... and they were mostly clean smelling, but a few had some residual odor. So I rewashed those on Sanitary and added a tablespoon or two of Biz and that did the trick.

Not too much vibration on spin... more than if they were side by side but not too bad.

I couldn't position the unit where I wanted because the dryer cord was too short. So I ordered a 10 ft. cord off Amazon and my 19yo changed it for me today and two boys pushed it against the side wall of the laundry closet. Now I'm on a mission to find a shelving unit to go next to it.

I'm nervous about the repair difficulty but it's done and they're stacked!

I love the light but it only stays on for 5 minutes at a time haha. If I could change one thing it'd be shorter cycles. Overall I'm happy!


Post# 1003565 , Reply# 118   8/13/2018 at 18:52 (2,054 days old) by appnut (TX)        

appnut's profile picture

Melissa, congratulations on successful laundering!!  I know I've said it before, but please remember these machines are smarter than us in lots of ways.  Cycle length will vary due to many factors.  But it has to do with water temp, soil level, and size/weight of the load.  All things considering, the machine is giving you the cleanest clothes it can give you with the parameters you've given.  You will adjust with time.  Like I've said, take advantage of delay start to begin a load that is going to take a long time that will be ready about the time you wake up in the morning.  In time you will learn to not be a clock watcher.  Just go about doing what you would be doing elsewhere in the house and when it signals end of cycle, go switch out.  Sometimes I'm glad cycles can be longer at times.  I generally do very large loads myself (I stockpile and sort).  but it takes a while for me to fold and put away or hang up out of dryer and put away sometimes so I'm just about ready when the washer is finished with next load. 


Post# 1003617 , Reply# 119   8/13/2018 at 23:01 (2,054 days old) by dartman (Portland Oregon)        

I remember that when we bought our demo Kenmore 28102 front load they included stainless steel hoses as part of the installation package and no extra for the hoses. Pretty sure they do last way longer and are less prone to just blowing open but I agree making you pay extra or refusing to install it sucks. I'd go down to Best Buy and complain nicely and if the manager is a good guy I bet he'll refund it or do something else to make you happy.

Post# 1003626 , Reply# 120   8/14/2018 at 01:10 (2,053 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Timeing

The 30min cycle time claim is for an 8 pound load, so really not a whole lot. Bigger loads will increase cycle time.

Post# 1003718 , Reply# 121   8/14/2018 at 19:59 (2,053 days old) by mark_wpduet (Lexington KY)        
Ah,

mark_wpduet's profile picture
the square door ones. Cool! They look great. Let's pray you never have issues. You will get used to cycle times......it's offset by the fact that they can handle much much MUCH more laundry. I let my laundry build up. I will see a pile of laundry that looks like 8 loads, and it ends up being 4 loads and it gets knocked out pretty quickly. I stopped paying attention to that a LONG time ago. I remember being annoyed at first. I still would never use the normal cycle in any front load machine.

Post# 1005281 , Reply# 122   8/28/2018 at 19:32 (2,039 days old) by Bobbi (Pennsylvania)        

You will get used to it. I remember when I got my LG FLer. I was not happy with the long cycle times, but now I just work around it. I can get away with using the Towels cycle for most loads, except my husband's work clothes And every other load of Whites gets done on Steam. Those two loads that require Steam get thrown in when it doesn't matter how long it takes, OR overnight on Delay Start. I hang my laundry out, so things are done differently than when using a dryer. I can have one load done the night before laundry day - folded neatly in a basket and ready to hang, one load ready to hang when I get up - which gets pulled out and loaded into a basket immediately to fold, and the last load is thrown in right away and can be done in less than an hour, which gives me just enough time to hang out the first two loads and grab a coffee. It works out well and I'm happy with it now, but it took time to adjust.


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