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Thread Number: 76429
/ Tag: Other Home Products or Autos
I never had such poor customer service before in my life than what happened at Sears today... |
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Post# 1002782 , Reply# 1 8/7/2018 at 00:45 (2,083 days old) by RP2813  (Sannazay) |
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Post# 1002800 , Reply# 4 8/7/2018 at 04:52 (2,083 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Sears Is History | ||
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Post# 1002804 , Reply# 5 8/7/2018 at 06:14 (2,083 days old) by tolivac (greenville nc) |
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I haven't been to the Sears in Greenville,NC in a VERY long time!The last time I was there was a pretty sad,empty place.Just me and the salespeople were the only ones there at that time.The tool section was largely abandoned.There is a Lowes next door if you want tools. | ||
| Post# 1002812 , Reply# 6 8/7/2018 at 09:00 (2,082 days old) by IowaBear (Cedar Rapids, IA) | ||
 Our Sears here closed last month.
In the last few years I bought most of my Sears purchases online and picked them up at the store. There were some good bargains to be had if you watched carefully and bought at the right time. Had a couple of problems but for the most part it was a decent experience.
What I will always remember about Sears is how loyal some people were to them. When I was a kid I knew a couple of families who bought almost everything from Sears. Appliances, water softeners, furniture, electronics, lawnmowers, tools, clothes...their homes were like little Sears showrooms.
I don't know if this was because of credit or convenience but it was fascinating to me, even at the time. | ||
| Post# 1002826 , Reply# 8 8/7/2018 at 10:44 (2,082 days old) by jkbff (Happy Rock, ND) | ||
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| Post# 1002847 , Reply# 9 8/7/2018 at 14:51 (2,082 days old) by IowaBear (Cedar Rapids, IA) | ||
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"ongoing liquidation sale while still in business" | ||
| Post# 1002854 , Reply# 11 8/7/2018 at 16:59 (2,082 days old) by iheartmaytag (Wichita, Kansas) | ||
I had a bad experience with Sears automotive  | ||
| Post# 1002906 , Reply# 13 8/7/2018 at 23:23 (2,082 days old) by good-shepherd (New Jersey) | ||
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sent me the nasty gram saying if I didn't charge A friend of mind was just telling me the same story; Sears sent her a new card with a note threatening to close her account if she didn't charge something pronto... | ||
| Post# 1002921 , Reply# 14 8/8/2018 at 05:16 (2,082 days old) by vacerator (Macomb, Michigan) | ||
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Why even talk about Sears. Soon, will be all gone. When employees know for certain their job is going away, well, would you be nice, unless you were going to get a generous severance package? | ||
| Post# 1002925 , Reply# 15 8/8/2018 at 06:45 (2,082 days old) by joeypete (Concord, NH) | ||
 I guess I'm lucky but the store near me is still well stocked and the employees are very nice and helpful. I suppose it depends on the location. I had new tires put on my classic car there, and of course they weren't busy but it was a good experience.
They do indeed have some great deals and they rewards program is great. They constantly offer bonus points and coupons. From the set of tires I bought, I was able to get a pair of shorts, shirt, and socks free with the points I earned. It's too bad people don't see how good of deals they have. I buy a lot of stuff online and pick up in store. It's wicked easy.
I feel bad for their employees. I mean how you feel working for a company for X number of years knowing you may not have a job soon? When I was there some guy was giving the cashier a hard time, he was a douche. Working for an airline, I don't take crap from people. The cashier was very nice in response.
It's a sad situation overall. | ||
| Post# 1002940 , Reply# 16 8/8/2018 at 08:46 (2,081 days old) by Iheartmaytag (Wichita, Kansas) | ||
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Customer service.
I was told many years ago, "Always be nice to the customer, you never know when the person sitting across the desk at an interview is someone you once served."
I can't tell you how many times this has come true in the last 30 or so years. Not necessarily a job interview, but a professional interaction at another job that was made easier by already having an amiable relationship. I could most guarantee you that I would remember faces, and if someone treated me badly at a retail situation; they shot themselves in the foot trying to work for me, as they already demonstrated their character. | ||
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Post# 1002956 , Reply# 19 8/8/2018 at 11:47 (2,081 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula) |
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"Maybe Lee Iacoca should have been running Sears." I'm a giant fan of Mr. Iacocca. If he was running Sears, in 1 year Walmart and Amazon would be desperate and Sears would be #1 again. | ||
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Post# 1002961 , Reply# 20 8/8/2018 at 12:48 (2,081 days old) by ea56 (Cotati, Calif.) |
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I haven’t shopped at Sears in many years, although I did buy an excellent Kenmore canister vacuum online from them 2 years ago. I have always found that Kenmore canisters are the best all around vacuum money can buy, and this one is the best we’ve ever owned.
That being said, I used to have a Sears MasterCard, that I seldom used, but it had a very high credit limit. About 6 years ago I was making a purchase of a washer and dryer at my local Lowes. Since I hadn’t used this card in a while I thought this would be a good time to use it. Much to my surprise the acct. had been closed, even though the card was still good for at least another year. I had received no letter, email or phone call prior to this to advise me of the acct. closure. I was very embarrased! I pay all my credit card balances, in full before the end of the billing cycle. So, I opened a Lowes credit card on the spot, and got a 10% discount on my purchase. I use this card all the time at Lowes and receive a 5% discount on every purchase by using it. When I got home, I called Sears credit and asked why they had close my acct. and not notified me of the closure? The reply was a curt, well. you haven’t been using it, so it was considered to be a dormant acct., and as such closed. I asked them to give me one good reason why I should patronize Sears in the future if this is what they thought of me as a customer, someone that has been a good paying customer, that they should value? They couldn’t answer that for me. So, I have no sympathy for Sears, but I do feel sorry for the employees that will be out of a job. And I’ll miss those great Kenmore canister vac’s the next time we need to get a new one. I’m going to take very good care of the one we have already! Eddie | ||
| Post# 1002962 , Reply# 21 8/8/2018 at 12:52 (2,081 days old) by IowaBear (Cedar Rapids, IA) | ||
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Sears is Probably Beyond Saving at this Point It's a great question though...if Sears had not closed down its catalog operation in the early 1990s could it have been a serious competitor in online shopping? We will never know. Culture change at large organizations is hard, I have my doubts whether it would have mattered.
It will be interesting to watch JCP now to see if they can make it. The JCP here has been completed gutted and remodeled (and the mall that it was attached to was demolished.)
It's really a nice store and sells appliances now. But to a lot of the younger people I know, JCP, like Sears, doesn't even cross their minds as an option...it's where mom and grandma shop. | ||
| Post# 1002970 , Reply# 22 8/8/2018 at 13:43 (2,081 days old) by vacerator (Macomb, Michigan) | ||
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JCP can survive without competition from Sears, unless Amazon does it in. | ||
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Post# 1002972 , Reply# 23 8/8/2018 at 13:53 (2,081 days old) by RP2813 (Sannazay) |
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| Post# 1002978 , Reply# 25 8/8/2018 at 14:27 (2,081 days old) by IowaBear (Cedar Rapids, IA) | ||
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It will be interesting to watch JCP and if there's a place for large department stores in post-2020 America.
Today when I buy something non-trivial I go to Amazon and check reviews. That's the "safe" way to make sure I'm not wasting my money on something substandard in 2018. I may buy it there or I may not, but checking those reviews is a part of any buying decision. Takes just a few minutes - practically zero effort.
In the "old days" before the Internet and Amazon, the "safe" way to buy something was to go to Sears and buy the middle-of-the-road selection. You knew it would be a decent value and that if you weren't satisfied you could easily exchange it for the next model up. Unless it was important enough that you wanted to spend your Saturday afternoon in a library doing research!
I think of those "all Sears" families in the 70s and 80s and for the most part Sears did right by them, they got good value for their money and it made life easy - just go to Sears and get it. | ||
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Post# 1002979 , Reply# 26 8/8/2018 at 14:30 (2,081 days old) by RP2813 (Sannazay) |
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| Post# 1003008 , Reply# 28 8/8/2018 at 18:14 (2,081 days old) by vacerator (Macomb, Michigan) | ||
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Mr. Lampert had his money quite some time already. The more they make, the more they make. | ||
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Post# 1003047 , Reply# 30 8/9/2018 at 00:22 (2,081 days old) by ea56 (Cotati, Calif.) |
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It just occurred to me that the very first credit I obtained in my own name was from Sears. I lived in Petaluma, Calif. and there was a Sears catalog store downtown. It was really just a store front, maybe 600 sqaure ft in size, Anyway, they had a 9” Silvertone Color TV on display. I was 19 yrs.old, had just moved out on my own and was borrowing my Mom’s B/W 6” Sony TV. I bought that color TV off the showroom floor, I believe it was $199.00, and my paymt. was $7.50 a mo., which I made in person every mo. at the store. I remember feeling very proud that I was able to get credit on my own, without a cosigner.
After about 9 mo. I next bought a portable Sears Stereo, one of those kind popular in the early 70’s with the turntable and tuner combined and separate speakers. With that acquisition my paymt. increased to $12.00 per mo. I used that stereo for almost 10 years before it gave up the ghost, when the turntable stopped working. If it hadn’t been for that Sears Catalog store who knows how long it would have been before I started building a credit history on my own. I also bought my very first new furniture at Sears. They were a godsend for a young man starting out in the early 70’s. Back then, credit wasn’t handed out as freely to young people as it is now. It’s too bad that Sears is going under. For generations it was the mainstay for most families household purchases, because of the easy credit, good quality, dependable merchandise and the ubiquitous Sears catalog, for those who lived in remote areas. Mail order buying was equivalent to online shopping today. You could buy just about anything from the Sears Catalog, they even sold mailorder houses in the 20’s and early 30’s, that were delivered unassembled to the train station and the buyer would build the home on their own lot. These Sears homes came fully equipped with everything, plumbing, wiring, flooring, siding, roofing, paint, everything. And in the 50’s for brief time Sears sold an automobile from their catalog. The Sears and Roebuck catalog was the Amazon of the late 19th century and 20th century, until PC’s became common place household appliances. Eddie | ||
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