Thread Number: 15198
Brand-New LG Laundry Appliances |
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Post# 256640 , Reply# 3   12/28/2007 at 20:29 (5,934 days old) by peteski50 (New York)   |   | |
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From my experiences with LG service I would stay far away from LG. They do make what seems to be durable appliances but after the bad service issues - never again. I still haven't replaced the unit. It's been gone for 8 months. I hope nobody else goes through what I went through. The worst customer service in the world. Peter |
Post# 256736 , Reply# 4   12/29/2007 at 09:36 (5,934 days old) by funguy10 ()   |   | |
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Explain your experience. |
Post# 256758 , Reply# 5   12/29/2007 at 12:39 (5,934 days old) by peteski50 (New York)   |   | |
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I had a long long post about my experiences with service. I had a washer dryer combo I bought from a local store with a 5 year useless contract. I had consistant leaks from the door and to make the story really short the boot was replaced and in the end a slow leak developed from under neath the machine. Whenever I contacted service most service centers didn't want to be bothered with LG because they didn't let them stock parts and are poor in paying. The parts I did get took weeks at a time to arrive and the people that did do the service really didn't know what they were doing. So I sold the unit to a person who fixes appliances and keeps the unit in the basement so doesnt have to worry about leaks. If you want more information on my experiences and other peoples experience go to google and type (LG service nightmare) - I would also be happy to chat if you contact me by email. Peter |
Post# 256774 , Reply# 6   12/29/2007 at 14:18 (5,933 days old) by aquarius1984 (Planet earth)   |   | |
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Er no in a short answer. My Mums LG 1200RPM Effort saw its 2nd Birthday on Dec 6th this year. Not without string of problems which have not been rectified but annoy the hell out of me - im the only one to notice them and im not letting on, it can blow up tomorrow if it likes I wouldnt care - would be time to reunite Mum with a Zannussi Jetsystem LOL! Im sure the pressure switch determini water levels is buggered. Cotton wash levels are so low you can open the door 1 hour into a 95degree wash and feel dry laundry. Part of this water problem is the crappy drum design with god awful lifters that dont shower the water. My Mum never uses a Cotton cycle, always Synthetics which has a reasonable water level to wash with - and you can select a final spin of 1200rpm too so its fairly fuss free for her to wash cotton on this cycle. However this water level is too high to wash whites effectively even when its on a 60deg Synthetics. I have to fill up and pause the machine on Synthetics when the load is saturated and water touches the rubber seal. Then switch to Cotton and select 95degrees and Intensive. Also every 5 or so washes the option lights, lcd time and cycle status display erratically flash and intermittently show. The motor of late really makes a racket, I was on the phone the other day to Paul and commented how quiet it was (he could only just hear it doing 1200) when I mentioned it was at full speed. Only to walk away and hear it ramp up from 800 to 1200. For some reason the motor was making the 1200 noise at the lower speed. When it actually got to 1200 it was bloody noisy! Been like that since. They are extremely poor machines at keeping clean, In 30 years we have never had an Automatic FL thats needed maintenance washes, this one does. Grey slime lurks and its awful stuff to shift out of the seal and outer tub. Plus point to them is that they are quiet usually and sound incredibly like my Nanas Philco machine from the 80s when on a Synthetic wash with water swishing about. The noise always encaptures my memories of a child. Rob
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Post# 256802 , Reply# 8   12/29/2007 at 17:39 (5,933 days old) by aquarius1984 (Planet earth)   |   | |
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SparkCymru, I dont see the need to involve warranty engineers basically, from my own excellent experiences with my ex mother in laws and my own mothers LG machines which both have poor water levels, ex MOLs were slightly better but still didnt wet enough to clean properly or at least to an A rated standard, I would rather I myself use this machine as I am doing (not reporting the faults to my other wise oblivious parents) and let Mum get on with her own adapted way of doing laundry and let this machine die when it decides to which I pray is soon and have something from a what is IMHO A reputable company more experienced in producing well built quality laundry and cooking appliances that perform the task they should to exceptional standards day in day out without worry.
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