Thread Number: 16288
Sears called me today 		[Down to Last]

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Post# 270919   3/20/2008 at 10:04 (5,874 days old) by rpm ()        

A question for those in the know.
It will be a year March 30 that I bought my 71 year old mom a Kenmore 400 series super capacity dryer for her birthday.
I bought it from an independent dealer,worst service ever.
It received little use all spring summer and fall due to the nice weather.
Once November came it started to get more use.
The paint on the top bubbled and chipped off exposing bare metal.
I called Sears and they said it was cosmetic and would not fix it.
I went to the manager of the Sears store an hour away and they sent a repair person out and replaced the top.
Two weeks ago it started to make a grating sound.
I called Sears again and they sent another repair person along with an apprentice.
The rollers on the drum were not properly aligned and it tipped the drum forward enuff to allow a paper clip to get between the two pieces of metal and cause the grating sound when the drun revolved.
The wheels were replaced and drum realigned.
Question, Sears wants to know if I would llike to extend the warranty for two years at $64.00.
is there much more to go wrong with this dryer?
It works well but I'm wondering if I got a dud?




Post# 270940 , Reply# 1   3/20/2008 at 11:45 (5,874 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        
Well, there is the...

 gansky1's profile picture
motor, belt, timer, thermostats, heating element or gas ignition/valve system, etc. It might not be worth it for someone handy that can diagnose and repair simple problems, but for the peace of mind that whatever arises is covered, it may be worth the $64.

Post# 270972 , Reply# 2   3/20/2008 at 14:24 (5,874 days old) by retro-man (- boston,ma)        

For $64.00 I definetly would take the extended warranty on that machine. For that little money is like an insurance policy on the dryer for 2 years. If you make it through that time and no problems probably wouldn't renew it. Most of the problems will be worked out by then. That price isn't even the cost of one service call. Normally I wouldn't but with the few issues you have come up with in the past year it would have paid for itself out of warranty.
Jon


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