|
Thread Number: 22210
Miele Washer Woes |
[Down to Last] |  |
Post# 347890 5/10/2009 at 21:11 (5,457 days old) by launderess  (Quiet Please, There´s a Lady on Stage) |
||
Well here's me thinking today would be an ideal time to get a bit of washing done and generally caught up on housework. Not a bit of it. My "vintage" Miele washer (W770) has now decided it will not spin at high speed (1100rpms). When the timer reaches the portion of the cycle when it should commence speed increase from 900rpms to 1100rpms, the drums stops and one hears nothing but the pump going. Soon enough the timer advances out of the cycle and the machine shuts down. Tried a few tests, and while the machine will complete a cycle with the spin speed button switched to the lower speed, when the higher one is selected things go as above. Indeed switching the switch between the two speeds while the timer is located in the "fast" part of the final spin will start and stop the spinning, but at 900 rpms. Kicker came when switched the machine over to the woolen cycle, which uses a fast 1100rpm spin for 30secs as the final spin. Nope, the machine would not cooperate. Darn thing kept the timer in the low section of the spin, then advanced to close out/end the cycle. My weak knowledge of these matters tells one that there is a motor control problem, or perhaps something else. Either way it means a call to Herr Miele and opening my purse wide for a service call. Then again, one perhaps could live with 900rpm spin. After all there is the Hoover twin tub spinner, which holds about 4kg and spins at 2800rpms. Could go even furhter and have a spin dryer sent from across the pond. The large Miele or Frigidaire models hold nearly 5kg, which is the same full load as my Miele. L | ||
|
| Post# 347963 , Reply# 1 5/11/2009 at 04:30 (5,457 days old) by ronhic (Canberra, Australia) | ||
 | ||
|
Post# 348001 , Reply# 2 5/11/2009 at 08:46 (5,457 days old) by gizmo (Victoria, Australia) |
||
|
I don't know your model, does it have a 900/1100 rpm switch? I wouldn't be surprised if it were just the switch faulty, or a wire detached from the switch. 900 rpm isn't too bad, till you can get it sorted out. Chris. | ||
|
Post# 348050 , Reply# 3 5/11/2009 at 11:39 (5,457 days old) by launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Miele 1070 Actually | ||
| Post# 348282 , Reply# 4 5/12/2009 at 04:38 (5,456 days old) by eddy1210 (Burnaby BC Canada) | ||
could be.... | ||
| Post# 348409 , Reply# 5 5/12/2009 at 17:05 (5,455 days old) by eddy1210 (Burnaby BC Canada) | ||
|
looks like this | ||
|
Post# 348451 , Reply# 6 5/12/2009 at 20:13 (5,455 days old) by launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Hmm, Thank You For This
Do you happen to know the part number? Won't know what is what until Miele sends a serviceman over to sort things out. Telephoned yesterday and Miele's customer service department created the report ticket, and stated we would receive a telephone call within 24 hours to set up an appointment, but as of now that has not happened. Really wonder what is going on with MieleUSA at times. Standards seemed to have slipped. In any event, given the age of the unit, and this is the first service, probably am going to have the motor brushes looked at and replaced regardless, along with perhaps the belt and anything else that is near or could go. Miele's call out rates are rather dear, and am not going to pay vast sums just to have a man flip a switch, and or reconnect a loose wire. Might as well get some value for my dollars. L. | ||
| Post# 348521 , Reply# 7 5/12/2009 at 23:01 (5,455 days old) by laundromat (Hilo, Hawaii) | ||
control board
I agree with Ed. I just worked on a Staber and its diagnoses was no spinning. I replaced the off balance sensor switch,the presure switch (regulates the fill levels large or small)and the control board. I did them each,one at a time,begining with the ballance switch.It still didn't spin. I replaced the presure switch,thinking it may "think" it's still full,no luck. Then,I replaced the control board and Success!!! The folks renting the home from its owner are the atypical careless,anal retentive,idiots who,evidently can't read a simple use and care guide that states you can only use a LIQUID LOW SUDSING OR HE DETERGENT. They were using powdered,regular Tide and wondered why it not only would not spin but left water in the tub. The unit is over three years old and was never regestered for waranty coverage.My boss wanted me to try and get the company to over ride the cost of parts and labor and I flatly refused after speaking to the actual owner. I tried to explain to him that the problems would continue on unless the users changed over to the right detergent. He then said,he "Didn't have time for details like that and just fix the damn thing."So,I told Pete that Staber would not honor the waranty because the serial number tells them its age and they do not sell masses of them to any dealerships.The bill came to $650 after I added up the parts and added my labor price.It only took me 35 minutes to repair but I had to wait 11 days before the parts actualy arived. The unit was brought here so I added space rental on to the bill.It now runs great and I thoroughly cleaned all the shit that accumulated from abuse.He's picking it up today. Just FYI,The Staber is a great performer but they use real cheap,crappy parts.The original plastic presure switch broke like a toothpick and the second one( the one they sent for replacement) did the same damn thing. Why the Hell they don't use the metal ones is beyond my comprehension.They have no service available other than calling to speak to a "trained" tech.I called Staber and demanded they send me another one using overnight express and received it yesterday.This time,I was aware of its fragility and "daintily installed it with success.But, what a frigging nightmare it was. | ||
| Post# 348568 , Reply# 8 5/13/2009 at 04:34 (5,455 days old) by eddy1210 (Burnaby BC Canada) | ||
|
it's surprising
That machines we think are totally mechanically controlled actually have an electronic board there somewhere. L. the part # I have listed on mine is: T-Nr. 2085230. The other thing that came to mind is a timer issue. I had to replace mine as it wouldn't shut the pump off anymore. There it was draining while it was filling for the wash. Detergent flushed right down the drain! Anyway FYI the timer is T-Nr. 2085001. Good luck and keep us posted. | ||
| Post# 348571 , Reply# 9 5/13/2009 at 05:01 (5,455 days old) by sudsman () | ||
|
Staber I have had 2 of the nightmares and both were cheaply made and expensive to replace any part. Tec service is his wife with the manuel .Cannot understand how the ever manage to stay in business. the machines are disasters. | ||
|
Post# 350152 , Reply# 10 5/19/2009 at 13:53 (5,449 days old) by launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Miele Service Lad Just Departed - Update | ||
|
Post# 350268 , Reply# 11 5/20/2009 at 01:08 (5,448 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK) |
||
Miele | ||
|
Post# 350277 , Reply# 12 5/20/2009 at 02:26 (5,448 days old) by launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Will deal with the pump and speed switch first,and whilst the repair man is "under" my washer, have him take a closer look at the motor. Replacing the motor is only up there with bearing repair in terms of cost, so we shall see. Repairman only tested speed switch, but he could tell from how the pump sounded, it may not be long for this world. | ||
| Post# 869577 , Reply# 14 2/28/2016 at 14:02 (2,972 days old) by Stricklybojack (South Hams Devon UK) | ||
 | ||
|
Post# 869624 , Reply# 15 2/28/2016 at 16:52 (2,972 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
My washer always would spin,
Made a racket sometimes, but never the less.....
Hope am wrong for your sake but it sounds as if the spin "half" of your motor is going. If that is so you only have one option for saving; finding another 1065/1070 for a donor motor and doing the work yourself. Unless things are different out your way MieleUSA will *NOT* swap washer motors onsite thus the unit must be crated and shipped back to NJ. On top of this the motor is NLA and Miele will not order or even try looking for one. General consensus each time one must speak with MieleUSA about my W1070 is "the machine is old, we don't service them anymore, parts are no longer available, please stop contacting us...." Ok the last bit may be extreme but you get the idea. Was actually gobsmacked MieleUSA sent a tech to change the suspension springs last year. My standard Miele trained tech who *was* my go to guy told me to basically "get lost" (machine is old.....) when we contacted him, so he won't be getting a foot around front door again. Only thing can add is maybe the relay needs replacing for your motor, or maybe the brushes. | ||
| Post# 869663 , Reply# 16 2/28/2016 at 20:40 (2,972 days old) by richnz (New Zealand) | ||
|
Does it spin when fully loaded on a spin only cycle? | ||
|
Post# 869764 , Reply# 18 2/29/2016 at 11:37 (2,972 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
||
 | ||
| Post# 869772 , Reply# 19 2/29/2016 at 13:06 (2,972 days old) by richnz (New Zealand) | ||
|
So are there TWO sets of brushes? One set for washing and another for spinning? | ||
|
Post# 869773 , Reply# 20 2/29/2016 at 13:10 (2,972 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
||
|
| ||
|
Post# 869800 , Reply# 21 2/29/2016 at 15:47 (2,971 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
IIRC Miele used the same cast iron behemoth motor
For several series of washers before the 1900. In any event the thing is a big and very heavy cast iron affair. Basically two motors sandwiched together; one for tumbling the other handles spinning.
Problem is the brushes are located at the front of motor which cannot be gotten at easily from the front service door. The only two options besides removing the drums and all that entails is to either take the entire motor out from the front, or try to swap out the brushes leaving the motor in place but from underneath (tipping washer on side). Am guessing because of the weight of motor (and resulting complaints from technicians), MieleUSA made a decision at some point that brush changes/motor repairs would no longer happen on site; but the entire washer shipped back to Princeton, NJ. One older Miele tech one spoke with years ago said he put his back out getting a motor out and back into a 1065 and wouldn't do it again for love nor money.
View Full Size
| ||
|
Post# 869810 , Reply# 23 2/29/2016 at 16:29 (2,971 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
You have two options really
Try to self diagnose and repair, or call out MieleUSA for one or both.
Mind you it is becoming difficult to get technicians from Miele who have even seen the older washers/dryers much less worked on them. Years ago was told that MieleUSA no longer trains new service technicians on anything older than the 1900 series or even the later 1000/1200 series. That being said spoke with a great telephone tech in California last year (called Miele near 5PM and was switched over), who though young remembered the 1065/1070 washers well. He said as part of his training was required to take apart and rebuild that huge motor. It is possible to find service manuals online for the 1900 series, but have yet to get one for the 1065/1070. You can look at the 1900 service manuals and see if anything applies in terms of troubleshooting, but think the two are different beasts. | ||
| Post# 869830 , Reply# 24 2/29/2016 at 17:45 (2,971 days old) by galavoxx (San Francisco) | ||
|
I will look for that manual. Thanks for the help! | ||
|
Post# 869831 , Reply# 25 2/29/2016 at 17:53 (2,971 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Meanwhile on the other side of the Pond | ||
|
Post# 869892 , Reply# 27 3/1/2016 at 01:21 (2,971 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
||
|
| ||
| Post# 869894 , Reply# 28 3/1/2016 at 01:33 (2,971 days old) by richnz (New Zealand) | ||
|
or if one of the breather hoses from the pump to the dispenser is clogged | ||
|
Post# 870012 , Reply# 29 3/1/2016 at 17:52 (2,970 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Am here to tell you
My 1070 will certainly spin if and or when there is water in the tub. Know this from several times in past having advanced the timer while machine is draining once that portion of cycle "timed out", washer went into spin. Don't know if it would have continued as always stopped the cycle.
While having electronics have found the 1000 series at least sold in USA are only just better than fully mechanical controlled washers. Yes, they will try to balance and redistribute loads, but when the timer says "Right Then!" and moves onto the next portion of cycle, that is what will happen. This probably explains the heavy/robust build quality of these washers. Miele certainly knew or and or expected a certain level of unbalanced spinning with heavy loads. Especially when you consider these washers do not spin loads at all until after three rinses. One of the first things that went wrong with my Miele was it wouldn't spin at 1100. If that speed was selected machine would simply stop when timer reached that portion of cycle. If switch was set back to 900rpms or left there from the start, no problems. www.google.com/QUESTIONMA... Miele came out and tech was able to get the machine to spin at 1100 by moving some wires. However that is when the messages began about "machine is old" "had brittle wiring", etc... began coming from MieleUSA. In order to source the reason why machine wasn't going into high speed spin would basically require taking out the motor and other bits, then tracing the problem via wiring diagram. It could have been many things said tech; relay, poor connection, etc.. But they flatly refused to have anything to do with removing motor/testing. Even my independent Miele guy wouldn't touch with a barge pole. Since these machines lack self diagnostics the only real way to find out often what is wrong is by "going in" if you will. Then one applies a bit of Cat In The Hat logic; to find out what something is start by finding out what it is not. Speed switch, wiring, relay, electronic control, motor brushes, etc.. | ||
|
Post# 870053 , Reply# 31 3/1/2016 at 22:36 (2,970 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Have also seen said manual
If it is the same it mainly refers to the German versions of the 700 series even though printed in English. It does state that certain things may be different for models sold in North America.
There is another far more in depth manual for MieleUSA techs that covers all early Miele laundry appliances sold in USA (700 series and 1065/1070 washers along with matching dryers), but have not been able to lay hands or even see one. Now the service manuals for later Miele washers such as the 1900 series does tell how to replace the motor brushes. But it is a much easier affair since Miele had switched to a new motor by then. From what one understands Miele brush motors are rather long lived and that particular part does not wear out for some time with regular use. In contrast washers like Asko and others easily require brush changes every few years it seems. My guess is if this is true could be why so little attention is paid to swapping out brushes in manual. Likely the set installed probably would last if not out last the washing machine's rated life cycle (15-20 years?). Have seen European versions of the 700 and 1070 series motors on various European eBay sites. These motors were pulled from units that were rubbished for various reasons and were still "fine". | ||
| Post# 870291 , Reply# 33 3/3/2016 at 09:28 (2,969 days old) by galavoxx (San Francisco) | ||
|
@laundress looking back at you previous post about the motor have one side for tumbling and one for spinning. I may go in there this weekend and take a look at the motor after all. | ||
|
Post# 870354 , Reply# 34 3/3/2016 at 17:27 (2,968 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Sadly Miele Telephone Tech Support
Won't give out much today, only firmly and calmly insist on booking a service call. Some time back if you got a good tech with some experience they would help you walk through a few suggested things and or even small repair.
If you do decide to go in my advice is to do so slowly and armed with some sort of knowledge first. Glean as much as possible from online service manuals as to what *might* be the problem when a machine will not spin. I would at all costs avoid heaving out that heavy motor unless absolutely necessary. Have you tired various online European washer forums? Unless your Dutch or German is good you'll have to use a translator, but there are peeps on that side of the pond who know vintage Miele washers backwards and forwards. | ||
|
Post# 870548 , Reply# 36 3/4/2016 at 17:43 (2,967 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Hats Off To You!
How did you manage to get that motor out of machine? Was it such a horrible thing as Miele techs have made one believe all these years? Did MieleUSA give you any help or just placed the order for parts (brushes).
Makes one wonder how many of these older units are trashed because they won't spin when in reality all they need is new brushes. Good for you! | ||
| Post# 870790 , Reply# 37 3/6/2016 at 06:11 (2,966 days old) by timon90 (Norway) | ||
motor removal | ||
| Post# 870837 , Reply# 38 3/6/2016 at 12:44 (2,966 days old) by Askodude () | ||
|
@above: "I can tell the motor on these are really heavy, but they're not so difficult to remove as stated here!" They are. It's not even hard to remove a Muet engine, 3 bolts (two on the right and one on the tensioning side) and it's out. | ||
| Post# 870858 , Reply# 39 3/6/2016 at 14:52 (2,965 days old) by Askodude () | ||
|
Here's a vid of replacing the brushes from a W754S, also with a Muet engine. CLICK HERE TO GO TO Askodude's LINK | ||
|
Post# 870879 , Reply# 40 3/6/2016 at 17:00 (2,965 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Again have no personal experience
Was only relying upon what MieleUSA techs and others have told me regarding changing the brushes/removing motor from my and other older Miele washers.
No matter how "easy" it may seem to some, MieleUSA still won't do such things in house, at least not the last time one made enquiries. Then again you never know; a few months ago the did replace the suspension system (springs and locking bars/plates) which seemed more difficult than dealing with motor. | ||
|
Post# 870912 , Reply# 42 3/6/2016 at 21:44 (2,965 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
One had a long and drawn out "shouting match" with M
Head of service tech department regarding his "ban" on further work for my washer.
His point of view as pretty much as stated above; in opening up an "old" washer his repair techs were also opening up a can of unforeseen worms. If in replacing the motor "brittle wires" go, or the relay must be replaced, etc.... and then it yes does come down to who pays for what. A customer might be have contracted for say having the motor brushes replaced, but if that leads to other issues from removing and replacing said motor who is going to pay? Looking around eBay and CL among other second hand places you find no small number of Miele washers, dryers, and dishwashers that in theory could be repaired. But the cost of doing so versus a cost benefit analysis usually turns many off the idea. Mentioned to MieleUsA how is it possible what would be considered non-professionally trained persons can tear down and repair Miele washers in Europe in in their own homes or work spaces (provided links to Youtube videos). This includes getting motors out without winching the entire tub out of machine, got nothing but silence as a reply. | ||
| Post# 871039 , Reply# 43 3/7/2016 at 14:18 (2,964 days old) by timon90 (Norway) | ||
|
It sounds like Miele's common tone when beeing confronted with work they dont like...remembering when I was working there..it way a BIG no-no working on washer dryer combo's...and work on machines older than say 15 years was priced in a way they KNEW the customer wouldnt do it.
If a customer now with a old Miele wanted me to do work on it, I would have said OK, I'll do it, but without any promises or warranty for other faults or finds.. It's ALWAYS on the customers risk! It's not many weeks since I repaired a Asko 1400 diswasher...26 years old...on customers own risk... | ||
|
Post# 871049 , Reply# 44 3/7/2016 at 15:01 (2,964 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
||
|
| ||
|
Post# 871815 , Reply# 47 3/10/2016 at 21:35 (2,961 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Most common fault when a brush motor won't spin is just
the brushes....
Again it is sad to think how many Miele washers that otherwise were perfectly fine where chucked because they didn't spin, and worse MieleUSA was rather uncooperative. Have heard Asko repair when based in Texas did similar things as well. Good for you! Am glad at least your washer was saved! | ||
| Post# 871818 , Reply# 48 3/10/2016 at 21:51 (2,961 days old) by stricklybojack (South Hams Devon UK) | ||
|
| ||
|
Post# 871821 , Reply# 49 3/10/2016 at 22:02 (2,961 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
||
|
| ||
| Post# 871881 , Reply# 50 3/11/2016 at 11:31 (2,961 days old) by Askodude () | ||
|
This post has been removed by the webmaster. | ||
|
Post# 871883 , Reply# 51 3/11/2016 at 11:49 (2,961 days old) by henene4 (Heidenheim a.d. Brenz (Germany)) |
||
|
This post has been removed by the member who posted it. | ||
|
Post# 872166 , Reply# 53 3/12/2016 at 20:29 (2,959 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
||
|
Should we tell him?
*LOL*
If my German is correct this machine no longer spins..... http://www.ebay.com/itm/Waschmaschine-Mi... | ||
| Post# 872182 , Reply# 54 3/12/2016 at 22:50 (2,959 days old) by Galavoxx (San Francisco) | ||
|
Lol. :) | ||
| Post# 872204 , Reply# 55 3/13/2016 at 01:09 (2,959 days old) by richnz (New Zealand) | ||
|
After replacing the brushes I would have to fix that yellow flap. | ||
| Forum Index: |
| Other Forums: |
|
|
|
|
|
Comes to the Rescue!
