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Thread Number: 22910
Sears Extended Warranty-Kenmore Elite Dishwasher |
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| Post# 358245 , Reply# 1 6/19/2009 at 18:00 (5,414 days old) by xraytech (Rural southwest Pennsylvania ) | ||
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Post# 358247 , Reply# 2 6/19/2009 at 18:16 (5,414 days old) by yogitunes  (New Jersey) |
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FOR $348.00 you could get a new one for a few more dollars, at that point I recommend Lowes, got a few appliances there, the washer/dryer pair cost me 149.00 for a 4 year plan, for the set, ths takes effect after the 1 year manufacturers warranty runs out, Sears extended cancels the original warranty and starts you with the new one, th dshwasher only cost me $50.00 for a 4 year plan, again, only after the first year warranty expired, I used to deal with sears alot, and had all their extended packages, which they claimed, they would come out, as requested, and clean the unit out completely once a year while covered, they never showed when scheduled, I've had many issues with them, only when you call Chicago home office will you get anything done..... best buy is another one with the extended, they hire these outside firms that screwed up my machine worse than when they started.... best advice is shop around, and compare, we have a little appliance store here, they have excellent service and any warranty for a major appliance is $30.00 a year, after the original expires, for the washer and dryer you didn't have to pay twice, one price for the pair, I bought a 9 year plan, with the original thats 10 total for my frigidaire FL set, let the bearings go, there covered for 10 years, you won't get that from SEARS, at that price, trust me! | ||
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Post# 358266 , Reply# 3 6/19/2009 at 20:05 (5,414 days old) by jons1077 (Vancouver, Washington, USA) |
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Plain and Simply
NOT WORTH IT!!! I won't touch Kenmore Elite anything either. Very expensive junk. Extending my warranty still left me without a stove for 4 months, without a dishwasher for 1 month, and had to fix the fridge myself. The only appliance that didn't actually break down at any point was the microwave. Well, not true...the disposer did quite well. The warranty is VERY limited in what they will actually do. You will not get service right away. A tech will come out and figure out what the problem is. Then they have to order the parts which, for me, took weeks. If that part doesn't fix it then guess what? Yup, gotta order more parts and wait again. You may not even get new parts. They might be off of other machines that broke down. They will go to all lengths NOT to replace your machine even if it means completely rebuilding it one part at a time. (That is what the tech actually told me. He was right too!) Don't send another dime towards that junk. When it breaks and you can't fix it yourself, get an old Kitchenaid. Jon | ||
| Post# 358274 , Reply# 4 6/19/2009 at 21:03 (5,414 days old) by xraytech (Rural southwest Pennsylvania ) | ||
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That sounds like my experience, and with our last run in the parts were on back order and stated it would be 3 months for parts, you have to threaten them for an exchange, also when calling for service they always cancel most of the time, last year they cancelled on me 6 weeks in a row. after that I refuse to buy another Kenmoreor Craftsman product and I try as hard as possible to keep as many people from buying anything there. Also my last dishwasher was a $600 Kenmore Elite and lasted 2 yrs and 3 months and Sears would not repair under warranty, I replaced with a BOL and am searching for an older Kitchedn asid for a replacement | ||
| Post# 358298 , Reply# 6 6/19/2009 at 23:51 (5,414 days old) by laundromat (Hilo, Hawaii) | ||
burned once shame on them | ||
| Post# 358329 , Reply# 7 6/20/2009 at 04:25 (5,414 days old) by joe233 () | ||
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Wow! I feel like we're doomed :-) And we dumped our 1994 Kitchenaid :-( Tell me something good about the Elite. | ||
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Post# 358431 , Reply# 10 6/20/2009 at 21:35 (5,413 days old) by launderess (Quiet Please, There´s a Lady on Stage) |
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For What It Is Worth
Consumer Reports has stated repeatedly and often that extended warranties are a waste of time and money. If an item such as an appliance, computer or such is going to malfunction or "break", it normally will do so within the first few weeks of service, or surely before six months to a year. Considering the build quality of most things these days repairs of items out of warranty are normally so dear that one might was well purchase new, which is why most extended warranties exclude major repairs and or give consumers a hard time with what would amount to major repair work. CR did recommend extended warranties for new models/types of things such as when large LCD and plsama televisions came upon the scene. Such units cost upwards of three or more thousand dollars back in the days, and thus obviously were'nt going to be chucked out if they malfunctioned after the warranty. However enough data has come in on such appliances that reliablity can be measured. Of course if one follows the old adage of never purchasing the first year model of a new product and or design, it is easy to wait and see what problems if any for early adopters. By and large extended warranties are cash cows for all involved in selling them. As with all types of insurance, the object is to take in as much in premiums as possible, while paying out as little in claims/work. So if the thing never has an issue and or it is made as difficult as possible to get service or much is excluded, money stays firmly in the company's pocket. Prices for many former "big ticket" items such as major appliances and electronic goods have been falling for years. Add to this competition from online/non brick and mortar venues, selling extended warranties has become a tidy profit center for many stores. However even many online stores now try to push the darn things. IIRC, Circut City, Best Buy, Sears and others did or still do pay commission to salespersons for each EW they push. L. | ||
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