Miele or GE Extended service contracts For my W4842 & T9822?


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Thread Number: 27993
Miele or GE Extended service contracts For my W4842 & T9822?

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Post# 428454 4/13/2010 at 14:28 (5,124 days old) by mieleforme ()
Checkrate/Likes In the past, every extended warrantee I have purchased for my appliances has paid for itself many times over. I use to think they were a waste of money but quickly learned even with upper end appliances that aren’t supposed to break (yea right) they can pay for themselves very quickly. I know Miele is among, if not the most reliable brand in the laundry room. But I’d like to know for certain that I’m not going to have to worry about them for a few years and possibly be slammed with outrageous Rolls Royce like repair bills. I’m hard on things and these Mieles will be put to the test. My question is who should I warrantee them with? There are many obvious reasons I would like Miele to take care of my Mieles ( future pc updates and such)and I’ve heard many good things about them. I’m just not sure if it would be worth the extra cost. I was told that if they have to send a Miele “Authorized “ repair man instead of a Miele repair man, I could incur mileage charges of up to 50 cents per mile after 50 miles. My unique problem is that I am 100 miles from the closest Miele repair facility. When I asked them what would determine who was dispatched they explained it was based on how busy they were. Apparently there are only 6 Miele techs in the Los Angeles area, in fact he named them all. So if there is over flow the Authorized repair facilities will handle service calls. They said generally it’s not a problem and tried to assure me my chances of paying mileage fees were slim to none. I like the idea of having only Miele work on my Mieles but a lower cost and extra year of coverage is tempting me to go with GE. Below is the price and terms for the service contract extending past the original one year manufacturer’s warranty. Both are free parts and labor along with zero deductibles. I’d like to hear what you all think or any experiences you’ve had with either companies. I appreciate the feedback. Miele, 4 year contract (5 total) washer and dryer $500 GE 5 year contract (6 total) Washer and dryer $457

Post# 428468 , Reply# 1 4/13/2010 at 15:53 (5,124 days old) by washmeup (scottsdale)
Checkrate/Likes *Miele* I just bought a new Miele 4842 and matching dryer. Both come with a extended two year warranty as long as you use a authorized Miele installer and this was free! You can't beat Miele.

Post# 428476 , Reply# 2 4/13/2010 at 16:29 (5,124 days old) by favorit ()
Checkrate/Likes *two year warranty is a code default in Europe* .... no matter it's a Haier or a Miele Somonica I can't catch how can GE service Miele appliances. Are they authorized (then trained by Miele USA) ? If they weren't, suppose they weren't able to solve a fault and they would get the situation worse : you would have paid for a useless service -and worse- you would have to pay also for Miele service too in order to have your appliance repaired

Post# 428483 , Reply# 3 4/13/2010 at 16:40 (5,124 days old) by nmassman44 (Brooksville Florida)
Checkrate/Likes If you have a Miele product you should have Miele service and warranty your machines. Without a doubt. When I got my 4800 washer it was DOA and Miele came out the next day and replaced the drive motor. It had a bad klixon switch. Since it has been repaired I have had no problems with the washer. The guy knew what he was doing plus he had a computer to aid him in the diagnostics. If you go with GE they will send whoever they want and often times they have no clue. You may never need service for these machines but if you do and if your hard on them as you say...spend the cash and get the Miele extended warranty. Just for them to come out to your house is going to cost some change. For me if I had to pay for it would have cost about $350 plus the cost of the new motor if it wasnt in warranty. Something to think about.

Post# 428486 , Reply# 4 4/13/2010 at 16:45 (5,124 days old) by Somonica ()
Checkrate/Likes *favorit...* you miss me too much! ;)

Post# 428491 , Reply# 5 4/13/2010 at 16:56 (5,123 days old) by favorit ()
Checkrate/Likes *wrong Mielist ;)* sorry ! :)

Post# 428492 , Reply# 6 4/13/2010 at 17:01 (5,123 days old) by whirlcool (Just North Of Houston, Texas)
Checkrate/Likes Well, they told you if the Miele guys are busy they will send people from the authorized repair center (GE). So they will probably hit you with the 50 miles at .50 for that as it is part of your contract. The way I look at it, companies don't keep people on the payroll if they are not busy. Six techs for the nations second largest city seems understaffed to me. So I would expect that you will see GE techs most of the time on your doorstep unless you demand that they send the Miele people out. Then you will probably wait a few weeks for service. But the comfort of a Miele warranty is nice. The price is so close it's almost a toss up. But these are just a few points to think about.

Post# 428509 , Reply# 7 4/13/2010 at 18:52 (5,123 days old) by sudsman ()
Checkrate/Likes *I would not let GE roof my dog house* The choice should be clear.

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