Thread Number: 28796
Maytag recalls almost 2 million dishwashers
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Post# 439351   6/3/2010 at 06:58 (5,047 days old) by bobbins (Victoria, BC, Canada)        

I am not sure if this something recent or if there is already another post in the discussion forum.

"Maytag Corp. is recalling about 1.7 million dishwashers because of a fire hazard, including about 160,000 units in Canada.

Canadian and American officials say the company has received 12 reports of electrical failures in the heating element that led to fires. No injuries have been reported.

The recall includes Maytag, Amana, Jenn-Air, Admiral, Magic Chef, Performa by Maytag and Crosley brand dishwashers with plastic tubs.

The recalled dishwashers were sold at department and appliance stores from February, 2006, through April, 2010.

Consumers are advised to stop using the recalled dishwashers and disconnect the electric supply by shutting off the fuse or circuit breaker controlling it.

Consumers can schedule a free in-home repair or receive a rebate toward the purchase of select new Maytag dishwashers. For additional information, visit the Maytag website at repair.maytag.com."


CLICK HERE TO GO TO bobbins's LINK





Post# 439359 , Reply# 1   6/3/2010 at 07:42 (5,047 days old) by appnut (TX)        

appnut's profile picture
Bob, the correct place to post it. I was going to post the same thing, but I CHECK AND LOOK THROUGH THE THREADS TO SEE IF SOMEONE ELSE HAS POSTED SOMETHING LIKE THIS before I post so we don't have numerous posts about the same thing.

Pretty sad. Most of these units were the actual old Maytag style with plastic tubs, but I've not seen model #s yet to see if any are of the Whirlpool design with plastic tubs. I hiope it's all the ones that were produced/designed by Maytag and not the Whirlpool design. If it involves the latter, then that could lead to actual Whirlpool design products with plastic tubs under the Whirlpool, Kenmore ... brands.


Post# 439365 , Reply# 2   6/3/2010 at 08:16 (5,047 days old) by Iheartmaytag (Wichita, Kansas)        

iheartmaytag's profile picture
I was just popping in to post as I saw this in the morning paper. Yup, Mine is involved. With the racks that rusted through after 18 months. I may take the rebate towards a new one.


Post# 439407 , Reply# 3   6/3/2010 at 12:20 (5,047 days old) by washran (Appleton Wisconsin)        
are the portables recalled also?

i have a portable Maytag... are they recalled also? i love my machine

Post# 439408 , Reply# 4   6/3/2010 at 12:23 (5,047 days old) by laundromat (Hilo, Hawaii)        
I wonder,hmmm---

laundromat's profile picture
Do you think this might be the same hoax GE did back around 2001???So they could get folks to replace theirs with a discount????

Post# 439416 , Reply# 5   6/3/2010 at 12:53 (5,047 days old) by washran (Appleton Wisconsin)        
SAD

that would be sad... is this a way for Whirlpool to get their dishwasher on the market? I see all of the new "Maypool" has the Whirlpool guts.

Post# 439432 , Reply# 6   6/3/2010 at 14:13 (5,047 days old) by whirlcool (Just North Of Houston, Texas)        

Shoot, our NW50 the Quiet Series 300 is on the list. We bought it in December 2008 from Home Depot.

We have been very happy with our DW. It cleans very well, and it quiet as could be, and holds a ton of dishes. We have never had even one piece of anything come out not cleaned perfectly. It is the last of the Maytag JetClean series. it has the Duralast tub in it. Even after 19 months of everyday use it still looks like new.

We'll opt to get ours fixed. This is just another hit against the Maytag reputation. How much longer can this go on, you just know that it's really going to hit the WP bottom line.


Post# 439436 , Reply# 7   6/3/2010 at 14:29 (5,047 days old) by whirlcool (Just North Of Houston, Texas)        

laundromat:

You might be onto something here. I noticed that if you take the rebate, you'll ONLY receive it AFTER the purchase of a Maytag machine with a SS interior. Proof of purchase required.

Maybe we are seeing the end of the plastic tub machines form Maytag? I think it's a raw deal for the customers. If you try the link on the Maytag website to report your dishwasher, you get a "Server Not Available At This Time" message. It's probably overloaded.

Anyone know how the heating element is defective and what the fix is?


Post# 439448 , Reply# 8   6/3/2010 at 15:31 (5,047 days old) by Iheartmaytag (Wichita, Kansas)        

iheartmaytag's profile picture
Mine is involved. Mine is a "300 Quiet Series" Quiet if you consider a freight train quiet. My '99 Jet Clean was quiet.

This one other than being noiser than the previous machine I owned, and having to have two repairs in 17 months for bad circut boards, and the lower rack rusting through in 18 months which wasn't covered by the extended warranty--it's been a pretty good machine. It does hold a lot a mentioned above, and it does clean. I just think it has a few more problems than a machine that isn't quite three years old now should have.





Post# 439457 , Reply# 9   6/3/2010 at 16:50 (5,047 days old) by whirlcool (Just North Of Houston, Texas)        

I agree with you. I wonder why yours is having so many problems, could it be a lemon?

Fortunately, we got the extended warranty on ours, not that it's going to do us any good.

But I'd be downright pissed if I had as many problems as you have had too. What are you going to do with yours, replace it with another Maytag SS interior, or just buy a different brand?


Post# 439464 , Reply# 10   6/3/2010 at 17:11 (5,047 days old) by Frigilux (The Minnesota Prairie)        

frigilux's profile picture
Well, that explains my former dishwasher, which I not-so-lovingly called "Smokey The Maytag."

It would have been under this recall. And it nearly caused a fire.


Post# 439472 , Reply# 11   6/3/2010 at 17:44 (5,047 days old) by PeterH770 (Marietta, GA)        

peterh770's profile picture
Hmmmm...

1.7 million dishwasers
12 fires
over 4 years...

Very interesting...


Post# 439480 , Reply# 12   6/3/2010 at 18:18 (5,047 days old) by surgilator_68 (Maryland)        

surgilator_68's profile picture
They are replacing the heating element and brackets. I think it's more than likely that the element was getting too hot. I've seen a few that had heat damage. Or maybe it's like the Microwave recall that should have been addressed TO ALL SLOBS WHO DON'T CLEAN YOUR MICROWAVE.... simply because the only microwaves that ever has a fire were the ones that were never cleaned and full of grease and food. So maybe the dishwasher recall is for people who got the element hung up on something and it was loosened from the bracket and hit the tub. I don't really know except that we got our official communication from WPL today.

As for rusting racks, stop rinsing your dishes or use less detergent. It's really that simple.


Post# 439494 , Reply# 13   6/3/2010 at 19:25 (5,047 days old) by redcarpetdrew (Fairfield, CA)        

redcarpetdrew's profile picture
They're saying 'an electrical failure in the dishwasher's heating element can pose a serious fire hazard.' Possibly the element shorting internally? Sounds like the vendor of the element is having qc issues to me... At least W/P - Maytag is being agressive about it.

RCD


Post# 439503 , Reply# 14   6/3/2010 at 21:27 (5,047 days old) by mark_wpduet (Lexington KY)        
Yea

mark_wpduet's profile picture
Some of my family members do not know the meaning of cleaning a microwave

Post# 439508 , Reply# 15   6/3/2010 at 22:31 (5,047 days old) by surgilator_68 (Maryland)        

surgilator_68's profile picture
I wonder if Maytag sourced the elements from the same place as Whirlpool?

Post# 439509 , Reply# 16   6/3/2010 at 22:36 (5,047 days old) by whirlcool (Just North Of Houston, Texas)        

12 in 1.7 million? That's quite low odds of something happening to the one you own. What I don't like about this is to get a rebate you HAVE to buy a SS interior dishwasher from Maytag (one of the more expensive models) and provide proof that you HAVE purchased it. And they are using scare tactics to get you to comply. Why don't they just allow you to buy ANY dishwasher?

I checked our DW tonight and the heating elements look just fine, no close clearance to the tub, no movement in the element at all. No browning/burning of the tub.

I think I am going to call their bluff on this one. We'll continue using ours and just wait and see what happens here.
But our DW has a wall switch right above it and we have a fire extinguisher right next to it. Just in case.


Post# 439548 , Reply# 17   6/4/2010 at 07:11 (5,046 days old) by surgilator_68 (Maryland)        

surgilator_68's profile picture
You aren't required to buy a new anything. Maytag will fit it free.

Post# 439554 , Reply# 18   6/4/2010 at 07:38 (5,046 days old) by Tomturbomatic (Beltsville, MD)        

You don't have to give up your dishwasher. It can be fixed for free. Why is there all of this moaning and bitching? I would not want to bet my house insurance on continuing to use an unrepaired product (beyond the reasonable period of time for repairs) which has had a recall issued with an offer of free repair.

Why wouldn't the dishwashers from that period have problems? Look at the quality of the other stuff Maytag was pooping out of their factories. It is a sad tale of a company with a reputation built on their wringer washers, perpetuated by outright lies in some cases like when Consumer Reports tested automatic washers in the early 60s with 8, 10 and 12 pound loads and said that the Kenmore was overloaded with a 12 pound load but the Maytag, with the standard tub, was just fine with the 12 pound load. They got a criminally stupid president and equally bad board who knew nothing about appliances and then went out and bought old, failing companies like Hardwick, Admiral and Norge so that Maytag could have a full line of appliances. The reason those companies were up for sale was that everything about them needed to be scrapped and re-engineered for the second half of the 20th century. The dishwashers and disposals which Maytag designed and built themselves were very well made. Unfortunately that changed. You have to have excellent quality control to keep a plastic box containing a heating element from self-destructing and Maytag was getting sloppy. Cuts were made everywhere to keep the shell game going as long as possible before cusumers equated Maytag with crap. Be glad that Whirlpool bought Maytag. If it had folded there would be no recourse and one shudders to think how one of the Asian corporations would handle this situation if one of them had bought Maytag.


Post# 439571 , Reply# 19   6/4/2010 at 11:17 (5,046 days old) by whirlcool (Just North Of Houston, Texas)        

I know I have the option of keeping the DW I currently have and having it fixed. But seeing how Maytag has handled their last recalls, its a hassle. It'll take them months to get to our machine if we report it today. If only I could get past the busy signal and their failing server. And how do I know they won't break it as they are repairing it?

Post# 439584 , Reply# 20   6/4/2010 at 12:17 (5,046 days old) by Tomturbomatic (Beltsville, MD)        

What asssurance do you have that you won't drop dead when you get out of bed each morning? None. It's not Maytag service, it's Whirlpool and if they break something, you call them to fix it. Please don't tell me you are so timid that you cannot demand that a service company fix what they broke.

Post# 439598 , Reply# 21   6/4/2010 at 13:59 (5,046 days old) by westyslantfront ()        

I have one of the Maytags and on those rare occasions when I use the heated drying cycle, sometimes, it gives off a burning odor.
It is a Maytag design and I will replace it and take the rebate.
I think that the rebate is $150.00 for a plastic tub and $250.00 for a stainless steel tub. I will shop and see what is available.


Ross


Post# 439606 , Reply# 22   6/4/2010 at 14:30 (5,046 days old) by lightedcontrols ()        
....another article on the recall

....here's another article on the recall. Mark

CLICK HERE TO GO TO lightedcontrols's LINK


Post# 439608 , Reply# 23   6/4/2010 at 14:42 (5,046 days old) by Tomturbomatic (Beltsville, MD)        

Ross, the way an electric element cleans itself is by burning off the stuff stuck to it, but it has to get hotter than it gets just heating the water to do that. If you do not use the element for drying, a slight film of minerals, soil and dishwasher additives builds up on the element. That is what you smell burning off on the rare occasions that you use the heated dry.

Post# 439610 , Reply# 24   6/4/2010 at 14:55 (5,046 days old) by whirlcool (Just North Of Houston, Texas)        

Please don't tell me you are so timid that you cannot demand that a service company fix what they broke.

I am definitely not a timid person! But people who have had this happen then had to reschedule another service call to fix the additional damage. It's just the hassle of it all. You have at least to give them a chance to make things right before you go into warpath mode. Plus I am away from home for periods of time and my wife doesn't handle these things well. She'd rather have me here to deal with it.

I tend to agree that this has turned into a nothing for me.

I finally got through to Maytag today and found out that my unit isn't under recall. Their website said that models that begin with NW50 (which we have) are in the recall, but the Maytag rep said that not all NW50's are affected. Our model number is not included in the recall. So I lucked out on this one and am greatly relieved.

But I do feel for the people who are going to be affected by this.

So the best thing for people to do is call in with your model number & serial number and let Maytag tell you if you are in the recall or not.


Post# 439739 , Reply# 25   6/5/2010 at 08:49 (5,045 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
MT DW RECALL

combo52's profile picture
This is a simple service call to replace the heating element and support clips. Its not nearly as involved as the recall that required the complete wiring harness and inner door panel to be replaced. We already have the kits in stock, if you want to avoid the hassles call your independent MT-WP dealer servicer they will fix it for free with many small dealers you don't even have to be home. Here in the DC area about half of our customers will just leave the door unlocked or hide a key for us so its very little hassle to get this type of thing fixed.

Post# 439827 , Reply# 26   6/5/2010 at 19:53 (5,045 days old) by redcarpetdrew (Fairfield, CA)        
Right on the money, John!

redcarpetdrew's profile picture
Just find a local, independent dealer or servicer and it gets done. We are a local dealer/servicer and we're actually doing the kits next day. A HUGE advantage over the 1-800 line... As a added bonus, we're going thru our customer records of sales and finding the affected units we sold and calling the customers. We're finding that the reaction is pretty positive that we're tracking them down instead of the other way around...

RCD


Post# 440252 , Reply# 27   6/7/2010 at 23:39 (5,043 days old) by mayguy (Minnesota)        

I got mine set up for next week for it's recall work. I was looking on Facebook, and wow, there are some nasty people crying about this and that, and one guy said Maytag should be compensating the person for taking time off from work!

There's a link and can see what service is being done on this.


CLICK HERE TO GO TO mayguy's LINK



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