Thread Number: 31378
Bosch Nexxt Washer issues 		[Down to Last]

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Post# 473665   11/6/2010 at 10:37 (4,913 days old) by maerja69 ()        

Hey all my partner and I have a 3 year old set of Bosch Nexxt 500 Plus washer/dryer. For the most part, they have been a good set until about 4 months ago. We started noticing that during the spin, there was much noise coming from the washer. Up until that time, this machine was performing rock solid. However, it was random occurrences at first, perhaps once every 8 - 10 loads, then it became less random and now it vibrates, shakes, shudders and makes such a harsh noise that last weekend I ran 8 loads of laundry and removed all the clothes each time to arrange them differently hoping it would lessen and resolve the issue.
The machine does have Lowe's appliance extended replacement/repair warranty and they have been dispatched now twice. On the first visit, the technician replaced the motor, motor control board (not the main control board), front lower shocks and feet. Today, upon his return visit, he told me that he would order a new main controller (the one under the console) and another motor controller board.

I wanted to show him what it was doing, so I loaded up 8 pair of cotton docker pants, put it on the Cold-Cotton setting and away she went...shuddered, spat and knocked viciously!

I cannot tell you how unimpressed with this Bosch set. I love our Bosch dishwasher but I admit the washer is leaving a sour taste in my stomach. Just a few important notes worth mentioning:

1. We have always used BioKleen - 1 T/load. No bleach no softener whatsoever.

2. The clothes are sorted into towels, whites, bright colors, dark colors and casual/dress clothing.

3. The machine is cleaned using Affresh monthly.

4. The machine is connected to a surge protector.

5. The machine is left cracked both detergent lid and door are both cracked open no mold issue has ever happened.

6. The machine is perfectly leveled both side to side/back to back.

7. The machine is on a concrete slab.

8. The machine does not walk.

To help in this process, I have shot two different movies using my iPhone. I showed them to him today and he was baffled and called Bosch. Bosch told him to replace the controller board that was under the console.

I did call Lowes and they said if he cannot get it to work, they will replace it. But with what!?! I talked to our tech today and he said that Whirlpool/Maytag is not rock solid as they used to be, Bosch is pretty good and "up there", Electrolux IQ systems are very good and suggested them. I did not ask about the SamSungs at all.

I have a sneaking suspicion that a new washer/dryer set is in my near future. I really liked this machine until all the issues cropped op randomly and now consistently.

What are your thoughts. The two movies are located at YouTube please watch and let me know your thoughts.









Thanks,
Matthew
Spfld IL.





Post# 473674 , Reply# 1   11/6/2010 at 12:25 (4,913 days old) by eddy1210 (Burnaby BC Canada)        
Hi Matthew

 eddy1210's profile picture
Looks and sounds like you've blown either one or both shock absorbers.

Post# 473679 , Reply# 2   11/6/2010 at 13:16 (4,913 days old) by maerja69 ()        
He already did

He replaced the lower set of shocks with new ones. The video you see us a replaced set of lower shocks, new motor and new motor controller board.

Post# 473682 , Reply# 3   11/6/2010 at 13:44 (4,913 days old) by nrones ()        
Bosch Nexxt

 I really don"t understand what"s happening to those washers..
On YouTube I accidently ran on bunch of videos that are showing them going crazy! :/

Post# 473683 , Reply# 4   11/6/2010 at 13:48 (4,913 days old) by tnmike (Knoxville, Tennessee)        

tnmike's profile picture
Matt I have a Nexxt 700. The drum will move rather easily but goes back into place quickly..easy to tell the shocks are working properly. Give that a try and see if you can feel a busted shock. I had a Neptune that I bought NEW and it had a busted shock. The machine went crazy during spin. Sounds a lot like what yours is doing. The drum had no "spring" action when trying to move it. The shock on that machine was actually frozen and would neither retract or extend.

Sad that three years is all you (or anyone) can get out of new machines now. Especially considering the price.

Post# 473736 , Reply# 5   11/6/2010 at 20:19 (4,913 days old) by supremewhirlpol ()        

Bosch (US) FL machines are crap. I have a Nexxt WFMC3200UC sitting is my shed with a bad motor control board. The original owners did not use it much, it is ~3 years old as well. Parts are expensive, and I'm still pondering whether or not to drop ~$250 on a board that was not designed properly in the first place. Even controllers for brushless DC motors need proper protection circuits, and ventilation! Bottom line,If you want a consumer FL machine that lasts longer than 3-4 years, Bosch is NOT the way to go!

Post# 473830 , Reply# 6   11/7/2010 at 12:07 (4,912 days old) by maerja69 ()        

The drum does shift back and forth and that's the actual issue. It shifts and gives way to much. He installed a set of lower shocks in the machine well as a new motor and motor controlling board. It also returns back to the center but has much play. This didn't happen until about 4 months ago when random occurrences began to appear now it's every time.

Post# 473875 , Reply# 7   11/7/2010 at 16:01 (4,912 days old) by ronhic (Canberra, Australia)        
Well....

 ronhic's profile picture
....my guess is that it is suspension...nothing more, nothing less...

It will have nothing to do with the motor or control board....

Post# 474491 , Reply# 8   11/11/2010 at 13:22 (4,908 days old) by limey ()        
Possible Cause

 Possible failed spider. Very often a cause of vibration.
Unusual on a Bosch but you never know.

Post# 474590 , Reply# 9   11/12/2010 at 05:59 (4,907 days old) by bellaboy ()        
jumping washer

 Hi i have had that machine and the ballbearing broke down after 1 year i got a new machine it was too mutch work to replace them and it sounding like the same is wrong to ur washer


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