Thread Number: 32689
Pre 2010 Candy Explodes in the UK
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Post# 492603   1/30/2011 at 11:31 (4,697 days old) by solsburian (SE Northumberland)        

While Candy say itís caused by a manufacturing fault, I wonder if the welded drum seam is weakening with age?


CLICK HERE TO GO TO solsburian's LINK


Post# 492766 , Reply# 1   1/31/2011 at 04:45 (4,696 days old) by nrones ()        
Anybody subscribed to Which? ?

Horrible... even though just a small number aswell as it was in germany... but it shouldn"t happend at all! Neither to Candy or Indesit or any other brand!
Just to say one funny thing that I constantly see in such UK magazines. Everything bad said about Candy, and then "The reliability section of our washing machine reviews also ranks big names including -->Hoover<--, Bosch and Hotpoint for aftercare and reliability." Hoover is constantly being rated higher for EVERYTHING than Candy. Quality, wash ability... makes me think that they are just making up results for market making ones to sell more.. I mean make difference between Candy and Hoover machine is ABSURD. If they recalled, they would recall only Candy.. I mean so stupid, I have no confidence in their tests anymore..
So, as I am not a subscriber of Which? Can anyone tell me what were results of this "reability" section please?


Post# 492827 , Reply# 2   1/31/2011 at 14:26 (4,695 days old) by lavamat_jon (UK)        

If I remember rightly, Hoover and Hotpoint has often always been a Don't Buy as far as reliability when it comes to Which?...

 

Then again it has been a while since I have been a subscriber.

 

Jon


Post# 492831 , Reply# 3   1/31/2011 at 14:52 (4,695 days old) by aegokocarat (United Kingdom)        
ooh crap!!

my mate has just got a hoover optima coz his old 2004 hotpoint had finaly bitten the dust and the outer drum cracked. sooo i am very scornful of him at the moment!

Post# 492834 , Reply# 4   1/31/2011 at 15:14 (4,695 days old) by hoover1100 (U.K.)        
At the end of the day

You're never gonna get anything impressive in the price range these machines sell for, you don't, however, expect them to explode!

It may not only be Candy or Hoover machines this happens to, but these machines do seem to be doing it more than other brands. It's only right this is brought to public attention, this could be very dangerous!

Having used machines made by Candy, Indesit, Beko and Antonio Merloni, I certainly know I'd never want one unless I had no choice! The build quality of low end machines like these tends to be visibly poor and flimsy to the touch.

I'd like to think this would push manufactuers to improve the build quality of low-end brands, and push consumers to pay a bit more for a better quality machine where possible. Sadly, I highly doubt it.

Matt


Post# 492838 , Reply# 5   1/31/2011 at 15:18 (4,695 days old) by aegokocarat (United Kingdom)        

beko are very solid and i say this as an owner of a beko fridge and washing machine.


Post# 492841 , Reply# 6   1/31/2011 at 15:46 (4,695 days old) by solsburian (SE Northumberland)        

Which don't have any "Don't Buys" at the minute for Washing Machines or Washer Dryers. However, apparently the Candy GO482 was awarded Best Buy status at some point, but many Which customers have reported reliability problems with the model. There are also reports of poor customer service form Candy (but that seems to be the norm with companies these days anyway).

The other day, I spotted a discontinued built-in Candy WD at Homebase (A DIY chain for those who donít know) that had the old style drum (it looks like the same kind that are fitted to the Hoover Nextras). The old drum seemed to be much better quality then the new ones. The metal seemed to be thicker and the drum seam wasnít welded.


Post# 492845 , Reply# 7   1/31/2011 at 16:22 (4,695 days old) by nrones ()        
aegockocarat,

As you could see in the text it clearly says that manufacturing mistake was sorted out in 2009! So all machines that are produced in 2010-2011 are secure! You don"t have to worry about your friend ;)
And to be honest, even I was suprised when I saw that GO482 got a "best buy"...


Post# 493093 , Reply# 8   2/1/2011 at 16:33 (4,694 days old) by solsburian (SE Northumberland)        

I'll still be cautious until Trading Standards report back on their findings. UK Whitegoods have a few more pictures of machines that have exploded.

CLICK HERE TO GO TO solsburian's LINK


Post# 493377 , Reply# 9   2/2/2011 at 13:32 (4,693 days old) by nrones ()        
4 pictures..

The first might be Candy, might not... 3rd and 4th are 100% Hoover black, but 2ND PICTURE is INDESIT DRUM! This is the picture that "UK whitegoods" tell is CANDY drum...

Post# 493387 , Reply# 10   2/2/2011 at 13:54 (4,693 days old) by lavamat_jon (UK)        

Whether it's an erroneous picture or not, still doesn't excuse the fact that machines from any manufacturer malfunction in such a way.  Even just one machine is bad enough, and it looks like quality control/quality is getting worse and worse not with just appliance companies but companies in general, and it's more than likely going to take human injury before anybody realises.

 

The sad thing is that, especially with the price Hoover machines sell for here, you can get a better built Bosch or Elux or similar for the same amount of money.

 

Jon


Post# 493409 , Reply# 11   2/2/2011 at 14:57 (4,693 days old) by nrones ()        
ofcourse...

But I say again, everyone Candy, Candy, Candy, Candy... and even on site as Washerhelp - same... Indesit will end up like a good one if it goes like that -.-
This is bad, but when talking to people they should at least tell Candy, Hoover, Indesit, Hotpoint-Ariston.. not just Candy.


Post# 493429 , Reply# 12   2/2/2011 at 16:02 (4,693 days old) by solsburian (SE Northumberland)        

UK Whitegoods advise people not to buy Hotpoint/Indesit products in light of the drum issues.

The problem Candy has is that it has had a poor reputation in the UK for years and this won't help at all.


Post# 493445 , Reply# 13   2/2/2011 at 16:37 (4,693 days old) by hotpoint9534 (UK)        

I quite agree with Jon here.

In the past there would have been a safety recall or safety checks made on every machine with that design of drum. Why is this not occurring this time?

You can only cut costs and quality control down to a certain point before people start being injured or worse.

Tom.


Post# 493470 , Reply# 14   2/2/2011 at 17:25 (4,693 days old) by solsburian (SE Northumberland)        

Perhaps it will be too expensive for them? Either way they (and Hotpoint/Indesit) should be forced to inspect/replace drums of the same design.

If someone is killed or seriously injured by one of them they will probably have much bigger fish to fry.


Post# 493479 , Reply# 15   2/2/2011 at 17:47 (4,693 days old) by 3beltwesty ()        

It is the seam that fails.

There really is not retrofit of repair that will fix a poor seam.

One could reprogram the spin speed to be like my 1976 FL washer and have it 550rpm.

Or one could buy back the machines and crush them.

It is the seam on the 201 stainless basket that fails, a poor joint or weld.

One could with a TIG welder add two reinforcement strips; that would cost a bundle, plus one would have one's head in a dinky space.









jnd


Post# 493483 , Reply# 16   2/2/2011 at 17:59 (4,693 days old) by solsburian (SE Northumberland)        

The outer drum on all Candy/Hoover and Indesit/Hotpoint machines are all sealed these days anyway, so an entire inner/outer drum replacement would be needed.

It's an absolute disgrace, made worse by both companies less then spectacular responses.

I wonder what Lord Weinstock and William Hoover would say???


Post# 493495 , Reply# 17   2/2/2011 at 19:06 (4,693 days old) by 3beltwesty ()        

If on had to, one could just take a TIG torch and us it inside the washer to add two renforcements. It would be tough, but there is no sparks.

The inner part of the nbaske is not sealed; that is where ones clothes go! :)




Post# 493616 , Reply# 18   2/3/2011 at 04:04 (4,693 days old) by hotpoint9534 (UK)        

I don't care if it's too expensive, these companies shouldn't put a price on safety. If it was my company I'd replace the whole lot. In fact I'd make them more repairable in the first place, but that's another point.

Tom.


Post# 493617 , Reply# 19   2/3/2011 at 04:10 (4,693 days old) by nrones ()        
No recall

For sorting out the problem: In every text about this it said that Candy Repaired machine that was broken in the factory (the one that was assembling the drums) in 2009, that means that good machine is there from 2010 on.. and it is for machines that came ONLY from BRUGHERIO factory! (in that factory thing was broken).

No recall, because too little cases happend! I know that number around 30 cases (from both Indesit and Candy) looks BIG, but to the number of machine they sell in the year it"s like 0.01%. Ofcourse because of this problem you can call both Candy and Indesit, and (suprisingly) they will come for a free checkup!

Oh I forgot to say that drum machine in Brugherio was broken, but not totally.. simply it done some drums properly as it should, and some not.. anyway it"s replaced year and a half ago.
+injured people.. I think I read somewhere that the reason why they weren"t recalled in Germany, is because they done some tests, and they came to conclusion that people can only be injured, without anything deadly. If I find where I read it I will post it.

cheers,
Dex :)


Post# 493645 , Reply# 20   2/3/2011 at 09:09 (4,693 days old) by 3beltwesty ()        
Most Washers with a major failure are disposed of.

Today's society typically will not pay more for consumer items that are easier to repair. What sells is a flashy new looking item, that polished mirror finish spin basket. The labor cost of replacing a corroded aluminum spider and or bearings on a typical FL washer can approach what another new washer costs. The problem is worsened with items not built in ones own country, parts cost more.


It is actually we consumers that put a price on safety. Nobody wants to have all ones items one buys double in price. If 1 in 10,000 tires gets a bubble in 10Km; none will pay double to have 1 tire get a bubble in 20Km.

Consumers whine about a few percent difference in prices, they work sales, try to skirt VAT and sales taxes.

I drove an 1971 MGB that twice had its headlight switch fail and thus one had no headlights. The first time it happened was while on a dark windy road at night. I guess the theory is one in Europe uses the highbeam arm as the backup?. ie MGB knew about the issue and consumers did not complain enough to get a better switch. I never had a USA built car do this ever, thus here it was shocking. It is also why Lucas is called the Prince of darkness with electrical items here.

Here in the USA some states charge yearly local taxes on one's inventory. Thus if one has 100,000 dollars worth of spare parts in a store, one pays about 3000 dollars per year in tax. This is a local tax on the items cost, paid as a property tax. To get around the tax some do not count all the items; or move them out of the building, or hide stuff. With time many old parts have palty sales; thus the tax is more on the item than the sales and parts are sold to another dealer; or more often thrown away and go into a landfill. One could buy some spares on Ebay for little cost and the tax man wants to carry the items tax basis as what the normal cost is.


Post# 493658 , Reply# 21   2/3/2011 at 10:28 (4,693 days old) by aegokocarat (United Kingdom)        

i recently found odut that the pulleys are made from plastic

Post# 493690 , Reply# 22   2/3/2011 at 13:43 (4,692 days old) by Keiththomas ()        

I was told and remember the Hoover De luxe from the 1970's was such a bad machine that Hoover had to get the act quickly together as customer flocked to buy AEG and Zanussi machines in the late 1970's and ealy 1980's. I have heard of this and this fault should not be happening, The trouble today is that many brands are now owned by big groups and made on automated lines.

Post# 493701 , Reply# 23   2/3/2011 at 14:34 (4,692 days old) by hoover1100 (U.K.)        
No recall?

I'm sorry, but that's disgisting, it dosen't matter how few machines it is, or that they have fixed the problem. It also dosen't matter if the machines would "only" injure people, not fatally.

They know that some of their machines, no matter how few, could potentially injure someone and won't do anything about it. Shows what kind of careless money hungry company Candy is (and Indesit).

Matt


Post# 493706 , Reply# 24   2/3/2011 at 14:54 (4,692 days old) by lavamat_jon (UK)        

I don't think Toyota had too many cars with their recent, and somewhat infamous accelerator fault, but they still recalled them.

 

You can have 1 machine in say 500,000 that has a serious fault, but if all machines are made to the same standard with similar defects/weaknesses then what's to say it won't happen again?  The basic matter is that 30 machines have more or less self destructed, whether its 0.01% of the manufacturing output or 100% it still needs to be sorted especially in such a serious case!  Whether it's of a current generation or previous generation either does not matter, the quality shouldn't have been so bad for it to happen in the first place. What if it happened when a kid like most of us would have done when we were little were sat in front of the washer watching it? Or even to a bystander preparing dinner in the kitchen over or near to the washer...

 

Must be a thing with Italian companies in general, after another fairly recent experience I've had with Fiat... :-)

 

Jon


Post# 493775 , Reply# 25   2/3/2011 at 20:09 (4,692 days old) by 74simon ()        

The fact that Hoover/Candy claim the issue was resolved in 2009 bothers me - it does rather imply that after identifying the potential problem, they just hoped that it wouldn't manifest itself in the lifetimes of the affected machines. Their claims that it is a 'very small, very rare issue' rings a bit hollow, as new cases keep cropping up - it'll be interesting to hear what UK Trading Standards decide to do.

Like Keith says, drum failures have happened before, but old machines offered a degree of protection with their steel outer tubs, which would have lessened the chances of the inner tub exploding out like it has on these machines with plastic outer tubs.

Personally, I'd be very wary if I owned any of these Hoover/Candy machines. The faults and their response with the 'The One' vacuum cleaners showed their contempt for the customer, but at least safety wasn't an issue with those. It seems that the only thing that is going to make the company take action is, unfortunately, the first major injury or - god forbid - death that this causes.

It kind of reminds me of the Corporate Ethics scandals from the automotive industry - the Chevrolet Corvair of 1960, where the car could lose control and roll over very easily, and the 1971 Ford Pinto. With that vehicle, Ford actually calculated that it would be cheaper to pay compensation to the families of those burnt to death in those cars than to recall all the cars and fix them. That one puts a chill right down my spine, and puts me right off Ford cars!





Post# 493801 , Reply# 26   2/3/2011 at 21:06 (4,692 days old) by 3beltwesty ()        

About 15 to 20 years ago there were many counterfeit "foreign" auto parts on the market in the USA. One of the major car magazines was showing how to id the fake boxes, fake logos. In some knockoffs of Lucas ignition points and coils, the knockoffs were better in quality. With the MGB I drove once the bug came off the rotor and I got stuck on the road. I had a spare in the truck thus I got home.

In Fiats in the USA; there were some old models that got recalled because the car was a safety hazard because the frame rusted in key places and the car was structurally unsound.

A current scandel around the globe is that jet aircraft are serviced at the low bidder; and fake fasteners and parts are used at times.

The Chevy Corvair was no more dangerous than any other 1960's car of that era. Many folks ate up Naders book based on really no facts and BS.It really helped the Ford Mustang's sales too. What Naders book really did is get seat belts in cars, dual brake cylinders front/back, collapable stearin columns, keand side lights on cars around 1966 to 1967ish. The Chevy Corvair was the scape goat. It is really a great handling car. An MBG that dies in traffic or has its headlights die on a windy road is a corporate ethics issue, a dangerous simple thing like rotor and headlight switch is made to low in quality, thus one has failures at the worst times. Nadars book killed a car that was no le3ss unsafe that others of that era.


"A 1972 safety commission report conducted by Texas A&M University concluded that the 1960-1963 Corvair possessed no greater potential for loss of control than its contemporaries in extreme situations.[23]"



CLICK HERE TO GO TO 3beltwesty's LINK


Post# 493806 , Reply# 27   2/3/2011 at 21:22 (4,692 days old) by 3beltwesty ()        
Washings dangers





Historically dangers in washing were/are:

Drowning in the old creek,

catching Pneumonia

Getting burned by boiling water

Getting ones hands caught in a wringer machine

An exploding washer is so odd that a recall may not even have happened until recently.

There are probably gobs more folks electrocuted around a washer or dryer; or kids killed by getting into one; or folks who hurt their backs moving them,dryer fires, than ones hurt with exploding washers.

Having a washer fly apart and kill somebody seems like unwritten territory.

If it was fire related; then the fire guys get involved. It it was a expodling pressure vessel, the ASME guys here get involved.

The washer basket flying apart is like a failure of a clutch that breaks and is massive failure, or where the lawn mower blade tip speed is regulated here.

The whole boiler codes came out in the steam train era due to loss of live and limb.

Other than dryer fires, kids in washer/dryer, wringers ; shocks and getting hands into belts/pulleys; that other hazards have there been?


Post# 493912 , Reply# 28   2/4/2011 at 09:51 (4,692 days old) by nrones ()        
They still aren"t sleeping!

You people constantly tell the neither Candy or Indesit doo anything..
Candy: you chan check by entering a Serial number of your machine (but that can be faulty), and no matter what you can call Candy service for free checkup! If machine is affected, you get another non-affected one for free...
Indesit: everything the same, but instead of having new replacement, you get some security things on it, that will make sure there will be inner damage only.
But it is true that they knew that there was something wrong, but maybe they thought it won"t be that bad.. who knows...

Maybe they did announced it somewhere, but nobody seen (and I repeat, probobly no one would know about this, if it didn"t happend in Stiftung Warenttest lab - whao knows what other scandals there might be on washers!). I am telling this because they mooved producing their gas hobs in Turkey, and in turkey there was no law that said the "sicuriflame" (the thing that stops flowing of gas if there is not flame) has to be put. So they in Turkey didn"t put that, so those hobs were like all others, just without that extra security --> Candy announced that on every country"s website where those from series it wasn"t put were sold (you can go to Candy italian website to check..)

Well, anyway it shouldn"t have happened. :/


Post# 493969 , Reply# 29   2/4/2011 at 14:59 (4,691 days old) by solsburian (SE Northumberland)        

>>You people constantly tell the neither Candy or Indesit doo anything..
Candy: you chan check by entering a Serial number of your machine (but that can be faulty), and no matter what you can call Candy service for free checkup! If machine is affected, you get another non-affected one for free...

You can't check on the UK website (yet). On Which, a customer posted who purchased a GO482 in 2008 called Candy and reported that they blew them off saying that if thereís no problem with it now then it shouldnít blow up.

BTW Our Hoover WD squeaky drum is getting worse; I'll be calling them out tomorrow.


About 3 months old and it will have its second callout by tomorrow - it speaks volums about Candy's lack of quality.



Post# 493976 , Reply# 30   2/4/2011 at 15:30 (4,691 days old) by hoover1100 (U.K.)        
Well

I was looking at Hoover/Candy machines today, and to be quite honest, I was absolutely horrified!

The build quality of lower end brands today may not be up to much, but Hoover/Candy are quite clearly the worst of the main brands.

The drum weld, especially on the 6kg drums, is so pronounced and sharp you could very easily cut your finger on it (and I am not exaggerating at all!). No wonder it can break apart when it isn't properly welded in the first place! This wasn't just on one machine, it was on all the Hoover/Candy machines in the store, and pretty much exclusively the Hoover/Candy machines. I'm sure this is no good for the clothes being washed in the machines either!

Aside from the drum weld, it's also disgraceful how thin and poorly made the drums are on the whole. The almost non-existant drum paddles, especially on the larger drums, just add to the general feeling the the machines are built as cheaply as they can get away (I thought we'd moved on from non-existent drum paddles when Antonio Merloni went, trust Candy to bring them back!)

The external plastics are also incredibly flimsy, especially on the dispenser, the door hinges don't feel strong enough to hold that oversized door either.

Bearing in mind these machines can sell for well over £400, it's astonishing that they can get away with making them so poorly!

I'm not meaning to just go on a rant about Candy here, I'd never really given them much of a look before, they never interested me and I always knew they weren't that good, but thanks to this thread I gave them all a good look over, and honestly, I'm in shock at how they can get away with selling such poorly made machines, let alone selling them at such extortionate prices!

I'll certainly be recommending an Indesit over any of the other low ends brands to people looking in that price range, Zanussi if they have a slightly bigger budget and Bosch if they want a more mid range machine, a million times better!

Matt



Post# 493979 , Reply# 31   2/4/2011 at 16:05 (4,691 days old) by solsburian (SE Northumberland)        

The drum seam on my Hoover is not sharp but is uneven. I agree that the plastic is very flimsy, and one of the screws holding the rear plastic trim worked its self loose, causing it to be extremely noisy during the spin.

Something else I don't like about the current Candy/Hoover machines is the flap for the drain cover. You have to pull it down to unscrew the cover and if you pull it down to far the flap's spring dislodges. To make it even worse my model does not have a drainage tube to drain the stump, so when you unscrew the flap it sends washing gushing all over the floor and inside the cabinet. A bowl won't help as it would be in the way of the flap.

I seriously regret buying it, it's one of the worst things I've ever purchased - I won't make that mistake again!!


Post# 493989 , Reply# 32   2/4/2011 at 17:11 (4,691 days old) by nrones ()        
Candy is bad, worse, worst, worst, worst, worst, worst, wors

Solsburian, As far as I know, your Hoover is post 2010, and they deffinatley should blow you off! because there is nothing wrong with your machine! (and can"t be if it is working fine-as it is)

Now you people finding out something somehow, I know their quality isnt so good, but this is beginning to be rediculous.

As I said it shouldn"t happend,that doesn"t mean I am telling you that it is perfectly normal, but in any way they arent as bad as you begun to write today.. (especially for post 2010 machines)

Ok, Candy is worst, there is no worse available, we should probobly call their service even when the machine is working properly, and then report how bad they are when they blow us off,when you touch them they fall apart, thousands of families will be shocked in few days when their machine blow up, there is going to be death cases, with all of that they are not washing anything and nobody will buy them EVER again, and they will probobly go down as a company, and never again come back to the market (as they deserve) <-- Happy now? -.- Only thing what you need to add this story is it happening in reality, not just in someones minds.. and that won"t be soon...


Post# 493991 , Reply# 33   2/4/2011 at 17:23 (4,691 days old) by hoover1100 (U.K.)        
No need to take it personally...

and none of what has been said here is made up, certainly everything I said is completely true for all the Candy made machines I have seen and used in recent years.

If Solsburians machine is making a squeaking noise, then it certainly is faulty, and it is not acceptable for Candy to "blow him off", although, it seems poor after sales service is just to be expected from so many companies now.

As for Candy being "the worst", there are machines like Haier and a few other very cheap brands sold under various names which I'd consider "worse", but of the 'major' brands, I'd say Candy is by far the worst, that's my opinion based on my, and many other people's experiences. You like them, and that's fine, but that dosen't mean their shortcomings should be ignored completely, I'm perfectly ready to accept that Miele are not 'perfect'!
Matt


Post# 493995 , Reply# 34   2/4/2011 at 17:47 (4,691 days old) by solsburian (SE Northumberland)        

Likewise everything I've said has been true. I purchased my Hoover in good faith, knowing fine well it was a Candy and the issues people have had with them in the past.

The annoying thing is that for the same money I could have purchased a Bosch Washer Dryer.


Post# 494010 , Reply# 35   2/4/2011 at 19:35 (4,691 days old) by FL1012 ()        
Amazed.

Absolutely amazed that Candy can get away with such a halfarsed response. If this were a car manfacturer & safety was involved, they'd be MADE to recall the affected product. Why is this not being treated the same? I hope Trading Standards make them recall every potentially affected machine, because this certainly is not that rare going by how many times it's been reported on here, Which? etc.

Which? is a load of cr*p though tbh. How can they say they don't have enough data for Candy reliability yet make no mention of Hoover's no doubt poor reliability? They must know theyre the same brand! It also amuses me how two models in the same range can have totally different results, even though their programming will be identical. It's for this reason i cancelled my subscription with them.

However, i take slight offence to people being negative about Beko products. Some may not last as long as they should, but their quality appears leagues ahead of Hoover/Candy, Hotpoint/Indesit and all the other random brands like Haier, Haus etc.

It must also be noted that in response to Jon's comment re Italian brands, Zanussi is Italian & are one of the best machines in their price bracket for build & reliability.

Liam


Post# 494047 , Reply# 36   2/5/2011 at 04:44 (4,691 days old) by aegokocarat (United Kingdom)        
zanussi reliable ?!

my zanussi was a heap off s*** it was loud and the door lock was faulty. the inspection cover on the back was made of plastic and overall i was beggining to think if a haier would've lasted longer (resticted my self from buy a haier don't worry) it was turly awful. trading stadards got involved and said it was unsafe for use and the zanussi test lab in milton keans came to pick it up and now i have a beko wme7247s. my hotpoint is still working and the beko is my collection peice.
(i only have 3 dryers and thats it and 2 washers)
ps my other cousin has a cand and its been nothing but trouble one of the paddles has come off and he has constantly changed the fuse in the plug it told him to get a beko or a samsung.


Post# 494049 , Reply# 37   2/5/2011 at 05:15 (4,691 days old) by nrones ()        
**update

Today I looked at welds in my GrandOPlus and GO510, I did my best to cut my finger really, then I took a weak cloth and literally tried to ripped it.. both didn"t work.. (I will film and upload it if you want)

Solsburian, can is your Hoover washing and drying?

I know you guys can sometimes see I got it personally, and that I got so "live" in it.. just saying that because of my personal experience from 2008.. maybe some of you know this story..
In our 2nd flat, old Gorenje washing machine broke, and it was time to buy new.. I was reading everything you guys said about Candy, and I literally got on with it, when we were in the store, I said my parents that it is going to fall apart within a year, that it is simply sh**. They just said me that they will buy Candy, because our 3 friends bought Candy washing machines in 2006 and were satisfied.. We bought GO510.. and I was honestly sad.. all because I belived posts like this...
That was december 2008, in December 2010 GO510 had her 2nd birthday, so 2 years of working-still perfect, and it is working and washing very good, and belive it or not, much more than GrandOPlus, because I donated to wash all the laundry for kindergarten where I used to go, and all laundry from them goes in GO510 (including toys).. so at least 7 times a week, if I wash all our laundry in my other washer.
So, I really wasn"t positive to Candy, but would you all just stand there and wach such posts if you had the same experience? + you have alot of friends with Candy"s (here is Candy number 2 most sold brand in the country) all satisfied.. for example our friend that has a WasherDryer CLD135, and a baby, dries every load in it.. so it basicly means every day wash and dry... it is from 2006, and all that they had to do is regular maintenance of fluff cleaning from pipes..

It"s just that your and my experience don"t match at all, and it seems we both can"t figure that out! :P


Post# 494053 , Reply# 38   2/5/2011 at 06:37 (4,691 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

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Bad washers aren't bad because every single machine of that brand is bad, but because an above average of machines is having problems. It may well be that a lot of people are very happy with their Hoover or Candy. And it may well be that your machine becomes a classic. My mother thinks Candy are the worst machines ever made. Her 1965 Candy was broken beyond repair within one year. Still you see quite a lot of classic Candy's around. My mother's bad experience doesn't say a thing about the quality and the saved machines don't either. It's the figures that count. And these figures apparently count very bad for Hoover/Candy. After all, we haven't seen any exploded Zanussi, Bosch or Miele machines.

Post# 494073 , Reply# 39   2/5/2011 at 08:14 (4,691 days old) by donprohel (I live in Munich - Germany, but I am Italian)        
Digressions

This is a quite interesting thread, but please forgive me for some “out of thread” thinking…

1) Products are not made to “work”, they are made to be sold: food is not required to be nutritious, it is required to compel the customer to buy it; which can be achieved with a nice packaging and a good advertising campaign. Taste and nutritional characteristics are irrelevant: synthetic flavours, salt, sugars and fats do miracles. Another example? Think of Ecover: the least-ecological product ever seen, but the company has built an “irrationally ecological” image for their products; and it worked great! Curiously enough, Ecover products are not “Ecolabel” (“Ecolabel” is an European Union label awarding products with a low impact on the environment) aren’t they supposed to be so much ecological? so much natural? so much politically correct? I just wonder…

2) In my opinion, Candy are excellent products, simply because they are sold widely and the Fumagalli company is growing strong; Candy took over Hoover, and this demontrates that there are more “average customers” wanting a Candy than a Hoover; whether they are happy after the purchase is absolutely irrelevant: the only important thing is that they buy and pay (no: customer’s fidelity is not important any more)

3) If our friend nrones is happy with his Candy and likes it, I simply wish him any happyness and no trouble; and I congratulate him for having choosen the right product for him, which is by definition a “good product” for him. No: I would never buy a Candy, simply because I believe that other products fit better my needs, which can be stupid and unreasonable needs, but they are my needs, exactly as nrones’ ones

4) What does it mean “Candy stuff is s#|t”? They do not wash well? How do you define “washing well”? (no, please, be kind: do not mention “Which?” or “Consumer Report”, OK?) On this site we say and repeat that the “average customer” is unable to wash properly: how can ever they judge the washing abilities of washing machines? Candy products do not last long? When I was at the university, I was thought that “It does not make any sense to design a washing machine lasting twenty years: after two years the customer will want to replace it because he likes the colour of the new models”

5) Before introducing the “Margherita” series of washing machines, Ariston (today Horpoint-Ariston, brand of the Indesit Group) commissioned a nation-wide poll in Italy; the question was “What is the most important thing in a washing machine?” Italians answered “It must look nice”; OK, OK: we are Italians… however today’s Hotpoint non-Aqualtis machines are still based on the “Margherita” aesthetics

6) Is it easier to build an expensive Mìele or a cheap Candy? Which of the two offers more for the price? Yes, the iron-cast counterweights of the Miele are so cool, so old-fashioned… “Oh les beaux jours”… “Happy days”… (No, not Richie Cunningham: I mean Samuel Beckett) But is it important for me? is it worth my money? The answer is subjective, but it is not possible to demonstrate that concrete counterweights are intrinsically “worse” that cast-iron ones. And have you ever heard that “The price of the product is not determined by its value, but by the power of purchase of the social group it is destined to”?

7) Sometimes things are quite different than the way we would like them. Someone wrote in another thread “E'lux is pushing AEG as a premium brand there (cause in EU nobody trust them anymore)”. I am sorry to say it, but this is simply wrong and naïve: Electrolux intentionally and scientifically “downgraded” the AEG brand. And made lots of money. Does anybody here remember the bankrupt of the AEG-Telefunken group? Does anybody here knows that in year 1970, in Italy, an Electrolux vacuum cleaner (model Z320) costed a fortune? Today in UK Electrolux vacuum cleaners are cheap and low quality. Curiously enough, the best Electrolux vacuum cleaner is sold under the brand AEG in some countries (including UK) and under the brand Electrolux in other coutntries. But it is sold in both cases.

8) If Candy is the worst washing machine brand because they explode, what about Toyota cars? (Well, Lexus have been affected as well…). Toyota made a huge recall? Maybe because they were forced to? Maybe because their brand advertising strategy is based on reliability? Have Candy washing machines ever been advertised as sturdy and durable? Is the percentage of defective Toyota cars higher or lower than that of defective Candy washing machines?

9) “This brand is the best/worst because I had one and it lasted long/short”. Are we kidding? Do we really want to express a judgement based on a single item out of millions and millions produced? I stop here because this is a public forum but, please, think of being judged on the basis of someone else sharing your birthplace, or the colour of your eyes or…


Post# 494087 , Reply# 40   2/5/2011 at 09:59 (4,691 days old) by nrones ()        
foraloysius, donprohel -- both BRAVO!

Floralyosis is right.. but there is a fact that I personally do not see that more people is rather unsatisfied. My friends are satisfied, and happy, buying Candy appliance all over again, every appliance in their home, not just washer... User revews even in UK you can see a lot of reviews that they bought Candy again after their previous lasted 12 years, 6 years (I know you can say 6 years is too low, but some people said Candy lasts 6 months!).

Maybe it"s because of habits.. Candy washers design people from Italy.. that is an Eastern country.. and I live in Serbia, and I know very wall that habits in and all round mine country are surely different than ones in Germany, Netherlands, Denmark, Scandinavian countries,Switzerland, UK (and maybe France)..
Do you know that we can still today buy on our market a 600rpm Candy or Indesit or Bosch aswell?
Do you know that people here mostly wash their whites at 90 with pre-wash?
Most people don"t have tumble dryers, so they don"t care.. average of our market is 800rpm, 1200 is counted as fast, you can find 1400rarely, and there is NO machine with 1600rpm.. To be honest it is ridiculous to me to see 1600rpm Candy or Indesit.. it is simply because I know that it is only FORCE.. do you know that in Italy you can not buy a 1600 Candy or Hoover, and of 42 models existing there is 4-5 1400rpm washers.. all others are from 600-1200.
So Candy basicly arranged everything on their quality, materials etc... that 1200rpm is "fast-exclusive"--- nowhere exploded machine with 1200rpm or less.. just some 1400, and most of them were 1600.

Now just to make it short:
Eastern - Whites 90 (sometimes 60), low spin speeds 600-800 average (and people even decrease often because of creasing, or thinking that high spin (that is usually 800rpm) might damage clothes), Darks 30-40 synthtetic or delicate cycle often pressing water+ options
Western - Everything at QUICK 40 or 30 (we all know that is destroying the machine), and always 1400-1600 spin on EVERY wash!

Maybe that is why here Candy"s are going just fine (and being sold very well) here, and at your places not so well.. but you can anyway read much more good than bad reviews from users (comet website, appliances-online.com, reevoo.com), and NO there is a lot of people commenting about their 1-2 years old washers, not just when they are brand new.

Also I might expect question "why are they on the western market then?" - They have every right to try, they should have not made that mistake with few machines and overpressed drum, but it seems that they are going pretty well, so why shouldn"t they sell? Anyway, at the end of the day, everything (with every brand) ends up on money..


Post# 494092 , Reply# 41   2/5/2011 at 10:38 (4,691 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

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donprohel,

You point of view is more a point of view from the manufacturer. But it's not a very wise one. Consumers don't take such things for a long time, they only buy a bad machine once. If a machine bites the dust too early they are not going to stay with that company. Merloni sure can testify for that. And the opposite is proven by Miele. Make a good product and your customers will stay with you.

nrones,

It's not only a matter of east and west, but also of south and north. Low spin machines are still sold in Italy and Spain. Rex in Italy (Zanussi) still has an 800rpm model in their range. Zanussi in the Netherland's basic model is 1200rpm

That said, I think we overhere in the Netherlands got the machines with the highest spin speeds first and for the lowest prices. At the time that Bosch still sold 800rpm toploaders in Germany in the Netherlands the BOL model was 1000rpm


Post# 494099 , Reply# 42   2/5/2011 at 11:12 (4,691 days old) by hoover1100 (U.K.)        
At the end of the day

many people may be happy with their Candy products, and good for them, but the facts are they have a higher repair record than any of the other main brands.


Now, why on Earth, if i had £400 to spend on a washer, would I buy a brand I know has a higher repair record? It would make no sense at all!

I don't care about the company itself (and they don't care about me, or you, or anyone) all that any manufactuer from Haier to Miele is interested in is making money. I'm interested purely in the products they make, and Candy products have proven themselves to be at the lower end of the market in terms of quality and reliability time and time again.

Matt



Post# 494100 , Reply# 43   2/5/2011 at 11:13 (4,691 days old) by nrones ()        
Floralyosis,

Well, I know I didn't wrote some sides of the earth correctly. But I tried to focus on much bigger needs in places where most bad comment are comming from :)

I can't agree that donprohel is wrong, because (as you know) Candy, and Merloni are much more sold than Miele, and people might not want so much their washer to last 20 years, I think that for most of them 6-7 years is fine (and most Candy and Merloni are capable of lasting that long).. I am telling you that, because I saw a bunch of reviews like ''our 6.5 year old Hotpoint broke, we bought Hotpoint again now, and we are very sattisfied''. Ofcourse there are people who don't think like that and buy more expencive machine to have it for long.
But anyway, again people don't think like we doo. They simply say I want big load, or some performance, and yes they want it to look good, I know a lot of people that don't even now what brand their washer is.. they just don't care about it at all..


Post# 494137 , Reply# 44   2/5/2011 at 14:16 (4,690 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

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If a cheap washer breaks down after 60.5 years some people might think they got something good for the little money they spent. But if it breaks down after 1 or 2 years people think quite different. And I know that because I read a lot (and I mean a lot!!!) reviews about washers.

BTW, it's foraloysius (for aloysius), not floralyosis. ;-)


Post# 494160 , Reply# 45   2/5/2011 at 16:02 (4,690 days old) by nrones ()        
60.5 years xD

I think you might wanted to say 6.5 years.. no matter how much you pay 60.5 years you went good! :D
I am just not sure that people think like that, because if they did, Candy or Indesit surely wouldn"t be sold as they are now. I know they are not so much sold in germany, or netherlands, but where I live, as I said they are 2nd most sold, just after gorenje.. similar in countries arround, and it is in UK maybe sold just under Beko, and Hotpoint. While Bosch/Siemens, Miele are not best sellers anywhere (maybe in germany only)...
Also I know that some people just don"t want to give, for say, 300pounds, so they only have some washers in the range, and for example (if so unlucky) after 2 years of Candy, they buy Indesit, after 2 years Beko, and then they say maybe they changed something in their technology in past 4 years, and buy it...
but we reply to each other kilometer long posts, knowing that it will all end up on money with both customers and manufacturers, and very often when money comes in there, everything logic come out..


Post# 494330 , Reply# 46   2/6/2011 at 05:35 (4,690 days old) by Haxisfan (Europe - UK / Italy)        
Lost for words

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There are so many things I'd like to say after reading this thread... but at the moment I think I'll just stick to my own experience with Candy appliances.

I don't have any really recent experience with GrandO and Vision machines as I haven't yet deemed appropriate replacing my current perfectly working 2004 Candy-Hoover Nextra, however I'm appalled by the vitriol contained in this page... in all honestly I just see it as a massive chip on some1's shoulder! Still, I would be very surprised and very disappointed if half of it was true. Clearly, the whole thing is being inflated measurelessly; they can't even produce the right pictures in some of their published articles... it proves to me lack of accuracy and seriousness. These exploding washers are related to a single faulty component which accidentally went overlooked during the manufacturing process and not to the imaginary and fictitious fact that Candy is low quality or is worst or it has a poor reputation. It's manifested mainly in Germany where Candy has taken appropriate measures, and it was bound to happen again as those faulty components might have shipped to other countries and they did... but long before it even started to happen in the UK (I remember reading an article about this on "Which?" after the German lab findings), Candy was advising customers to get in touch with them if they suspected to own one of the affected machines as they relevance in the UK was to low on not worth a recall.

I believe that Candy appliances are the best value for money 1 can get offering reliability, performance and the least economical impact for some1's wallet (running costs) and the environment, given the fact that they manage to deliver great performance still optimising the consumption of resources. Some people on here are mentioning consumer reports, reliability records and such like trying to draw their attention only to the negative ones... but what about the good ones? There are many of them... and in some sites Hoover models get top marks sitting just below Miele (which we all know as being the queen of appliances here in Europe) and if (as someone suggested) you read reviews thoroughly you would know it (still, reviews are not the answer by all means, as most angry reviews come from ppl who had negative experiences, the ones with good experiences often don't even bother to review an item). By contrast, "Which? Magazine" had "below average" reliability records for Hoover up to a couple of months ago and "average" for Candy... now they're saying that they haven't got enough data for the latter... I'm not aware of the reasons as I also found myself inclined not to continue with my subscription with them for a while!

I actually hated Candy when I was a little boy as my auntie had her Candy washing machine (from the 70's) parked in our garage as she was moving house and when she got the machine back and found out that it was broken, she blamed me for having played with it while it was at my parent's place. My parents replaced their old Zerowatt front loader in 1988 with another Zerowatt, but this time it was Candy made (Zerowatt had been bought out by Candy in 1985) and in all honesty it was a world of difference from the previous one, with his reliability, sturdiness, stability and having a wide selection of cylces and options. I am also stunned by the RESPONSABILITY this firm assumes towards the consumer as for the fact that I can still easily obtain spare parts for this 23 year old washer!

I have grown even more enthusiastic about Candy brands since I bought my Candy dishwasher in 2003 as it has ever since been working hard and delivering brilliant results everytime (although I wouldn't mind a better drying performance... as it's rated "B" for drying), it never had breakdowns, although I've seen the occasional spot of rust recently in the inner basket which I remedied myself with a bit of enamel paint. Hoover Nextra was next in line and a must for me to fall upon the Candy group once more... and that is what makes me feel so strongly about the reasonable quality of this brand. Never mind the presence of multiple cycles and options (which is still rather important to me), what counts is the fact that it's renewed my wardrobe by simply washing clothes, the fact that it's halved my electricity and water bills, the fact that it's been a tireless workhorse ever since it put its bearings into my house and it's never had any issues or repairs. All in all, they are not the best quality products (otherwise they'll be called "Miele") but they do what they supposed to do for a reasonable number of years reducing the chore related headaches to a minimum... and all at a reasonable price. I am sure most of my thoughts can be applied on lots of other brands too out there, including Indesit-HotpointÖ but that itís not my call :-P


Post# 494332 , Reply# 47   2/6/2011 at 05:54 (4,690 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        
Miele are not best sellers

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Well actually I don't know how it is at the moment but for many years Miele was the best sold washing machine in the Netherlands. AEG was second IIRC, although there was also a time that they had about the same market share in the Netherlands, both 20%. This was when AEG was still AEG. Two brands that had 40% of the market, the rest was left to all the other brands.

Post# 494341 , Reply# 48   2/6/2011 at 07:19 (4,690 days old) by nrones ()        
foraloysius, I am shocked!

Just as I said.. like 2 whole different worlds. Here most sold are Candy, Indesit and Bosch (always going on 3rd - 4th place)..

Now for serbia: (all informations are from a big store that I called for all information - they know me personally because they were amazed with my interest, so they were happy to answer):
Gorenje and Candy are togeather having more/less 70% of the market (depending on year). In this 70% gorenje has around 40% because it is a "domestic" brand, and when it was all Yugoslavia 40 years ago, only Gorenje machines could be bought, and Candy had like a better status and their macines could be sold on their name), but there were in Yugoslavia "domestic companies" that made foregin machines (Zannusi-Koncar ; Indesit-Obod...)(there was some kind of restricton, for protecting domestic factories I think) but they all went down in the 90s (war), and today, when people see Indesit, or Zanussi, it is a complete new brand. A lot of them don"t even know what Miele is, because it is not sold anywhere except in their "showroom". So people in stores told me that people buy Gorenje and Candy because of history and previous experience, also they are only ones that left on the market under their name.

Whirlpool and Beko are like second group, but they are sold less, and then Bosch.
Someone told me that Miele last year sold 7 washing machines here xD


Post# 494344 , Reply# 49   2/6/2011 at 07:37 (4,690 days old) by solsburian (SE Northumberland)        
@ Haxisfan

I don't think there's any exaggeration at all and their response for UK customers is not acceptable. It would be different if was something less serious as faulty soap draw etc. but this is quite something else.

I'm sure the Candy apologists would think differently if it happened to them.

Also, any environmental credentials a machine has in running costs could easily be negated by the environmental impact of scrapping it prematurely and the financial impact of having to buy a new machine every 5-6 years.That of course not only applies to Candy/Hoover but other low end manufacturers as well.




This post was last edited 02/06/2011 at 08:09
Post# 494349 , Reply# 50   2/6/2011 at 08:21 (4,690 days old) by nrones ()        
solsburian?

Did you called Hoover service?
and asking again, Is your HOOVER washing and drying?


Post# 494352 , Reply# 51   2/6/2011 at 08:26 (4,690 days old) by solsburian (SE Northumberland)        

Yes I did, they are coming out on Tuesday, so much for blowing me off! It is still washing and drying as well.

Post# 494358 , Reply# 52   2/6/2011 at 08:32 (4,690 days old) by nrones ()        
P.S

--- I'm sure the Candy apologists would think differently if it happened to them. ---

Do you think we love torturing ourselves?
I was the one that told exact same things about Indesit, that I am telling for Candy right now. But then I got Hotpoint Aqualtis, that gave me bad experience, and broke after 8 months, and I didn"t like their programmes at all. Do you see me telling that Indesit is good now? NO.

Yes, I might have said, the all fact is that we don"t see ANY of this in reality with US, or people around us. As I said, I have lot"s of friends with Candy washers (half of mates from my class had Candy) and I know that they are are at least "non-unhappy", but some of them are telling good things, and buying them over and over again. And I will buy them all over again, if they serve me as they did.
If my Candy GrandO Plus broke in few months, I would deffinatley NOT tell a single good thing about that. Only the thing that is "apart" from quality are programmes and washing ability. Aqualtis was bad in that too, but Candy is doing it"s job fine.


Post# 494360 , Reply# 53   2/6/2011 at 08:35 (4,690 days old) by nrones ()        

--- Yes I did, they are coming out on Tuesday, so much for blowing me off! It is still washing and drying as well. ---

Well, that is opposite from your story, not mine! YOU said that their service is horrible, and all that.. I just thought that if it is washing and drying fine, why call the service?

What is wrong with it, how that problem looks/sound? I didn"t understood well from previous posts...


Post# 494365 , Reply# 54   2/6/2011 at 08:44 (4,690 days old) by Hoover1100 (U.K.)        
2004 Candy-Hoover Nextra

Will actually be quite a lot better made than the machines they produce today if you ask me.

I'll repeat again that nothing that has been said here is fictional at all. People haven't just suddenly decided Candy machines are poor quality because of this drum weld scandal, we've known it for decades, this just adds to the reasons why (for me) a Candy made product isn't even considered when I purchase appliances.

@Nrones whether it still washes and dries, if it is making a squeaking noise at such a young age, then it is faulty, why should anyone put up with that?

Matt


Post# 494369 , Reply# 55   2/6/2011 at 08:52 (4,690 days old) by solsburian (SE Northumberland)        

>>If my Candy GrandO Plus broke in few months, I would deffinatley NOT tell a single good thing about that

Well unfortunately I'm having that experience with my machine, hence my not so positive view of Hoover/Candy. Downplaying or discrediting my concerns about my appliance will not change anything.

Funnily enough, I think Indesit are probably worse then Candy, I have seen numerous Indesit Machines in showrooms that have holes between the plastic fascias and metal work and of course they are notorious for their poor PSBís.

It may not be nice reading negative things about a brand you like, but the fact of the matter is that their machines are exploding and they are not doing enough across here to resolve the situation or alleviate any concerns. Furthermore, comparison wise, their quality is not as good as other brands. That of course also apples to Indesit/Hotpoint as well.


Post# 494374 , Reply# 56   2/6/2011 at 09:07 (4,690 days old) by solsburian (SE Northumberland)        
@Hoover1100

I like the look of the Nextas (and the Hoover Six range). Assuming the Nextra drum was the same as the discontinued built-in Candy I saw in Homebase, it's drum is probably thicker then the current generation and the seam is not welded. One of their Nextra Washer Dryers also scored higher then their current models on Which as well.

Looking around, Zerowatt and Vyatka sell machines that use the Hoover Six facia, cabinet and appear to use the old style drum as well.


Post# 494381 , Reply# 57   2/6/2011 at 09:23 (4,690 days old) by Hoover1100 (U.K.)        
Nextra and Six range

Were certainly a lot better made than todays Candy, and are the same as their intergrated machines as far as I can tell.

My Mum had a 2003 Hoover performa (a Hoover Six with a smaller drum) After a year and 3 months it had to have the PCB replaced, then about a year later the replacement PCB was failing too.

By 2006 the machine had been replaced, they just aren't made to last sadly.

Matt


Post# 494391 , Reply# 58   2/6/2011 at 09:44 (4,690 days old) by solsburian (SE Northumberland)        

They are not - the Hoover Engineer who came the last time said mine should last up to 5 years.

Post# 494412 , Reply# 59   2/6/2011 at 10:45 (4,690 days old) by nrones ()        
Didn"t wanted to make a new trhread, so I ask you here

Well.. like a non-Candy post.
It seems really that I don"t know how to use my Whirlpool tumble dryer that is TIMED one... clothes are always smelling abit toasty, and smell of softener is often totally gone. It"s a vented one (AWZ 3303)
Can you help me, tell me how to use it, or tell me how you use your timed tumble dryer?


Post# 494416 , Reply# 60   2/6/2011 at 11:07 (4,690 days old) by aegokocarat (United Kingdom)        

well i normaly go by how wet my laundry is before i start my dryer (usualy my drying time is 60mins 40 mins 30mins) hope it helps
Tom =)


Post# 494420 , Reply# 61   2/6/2011 at 11:27 (4,690 days old) by nrones ()        
how full load?

How full are your loads? I counted that my dryer takes 80-90 minutes average, for a full load, but it oftens get toasty :(

Post# 494429 , Reply# 62   2/6/2011 at 11:58 (4,689 days old) by aegokocarat (United Kingdom)        

currently they are average as my sister lives next-door to me and my 8mth old neice normaly makes a meal of a well meal LOL!! anyway it used to be verry small and when my sister is not begging me to make her a cuppa my loads are verry small once agen. in my creda dryer loads take 1hour to dry but in my compact white knight the loads take 60mins 40mins 30mins. my creda is 13 years old and the white knight is 8 years old. my blomberg tl dryer needs a new belt

Post# 494450 , Reply# 63   2/6/2011 at 13:11 (4,689 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

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If your laundry gets toasted you should try a shorter drying time. Your laundry is probably bone dry when it comes out of the dryer. Try ten minutes less than usual.

Drying on low heat is also an option. Ofcourse it will take some more time, but the risk of getting a toasty smell is less.


Post# 494455 , Reply# 64   2/6/2011 at 13:25 (4,689 days old) by Haxisfan (Europe - UK / Italy)        
@Hoover 1100 (Nextra 04 bla bla)

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Hi Matt... you, by using the royal 'we' refer to yourself or to a conspiring group or something? I don't know you in person but I've got the feeling that we spoke in past occasions... probably on YouTube... but I've noticed that you are contraddicting yourself on this occasion: I quote what you said about Nextras 2004... they are "quite a lot better made than the machines they produce today if you ask me" and then you go on and say "Candy machines are poor quality... we've known it for decades" yet again you're asserting that they are poor quality nowadays... so... I'm confused... did they improve they build quality only in 2004 and only during that year or specifically to build my very Hoover Nextra washing machine? And what about my dishwasher and my freezer? They are full fledged Candy too.

Anyway, I have seen instances of loads of other brands, not only the ones mentioned here, e.g. Bosch, Siemens, Electrolux, ect, which in a very similar fashion break down beyond economical repair after barely 4 years of use... I don't mind that so much considering that you can get an "Indesit" or "Beko" which lasts you 6 months or a "Haier" which makes it past the month, what irritates me instead is the very fact that somewhat their purchase price is usually higher then the low end appliances so are the spare parts. Even the fact that Hotpoints are generally more expensive than Hoover... what a cheek!!

I am afraid... for me is Candy Hoover all the way... great performance, great look, great savings!!

PS: sorry to Beko, Indesit, Haier lovers, please don't hate me for what I've said, I was just making a point.


Post# 494456 , Reply# 65   2/6/2011 at 13:36 (4,689 days old) by hoover1100 (U.K.)        
did they improve they build quality only in 2004 and only du

No, they were still rather poorly made machines with higher than average repair rates then, they just weren't AS bad as they are today.

Historically Candy were always the most problematic brand on our market, the machines they producted 20 years ago were a lot better than the ones they produce now, but compared to other machines of the time, they were some of the worst quality.

In all honesty there is nothing personal about this thread at all, we are simply discussing the problems we have had with Candy machines. It seems the Candy lovers are taking personal offence to mine, and others, dislike of these products.

I've only used one Candy dishwasher, a modern, integrated model. I've never seen a dishwasher give such poor washing results, to the point that my friend was getting cleaner dishes washing them by hand (yes she was using it correctly as well, and it wasn't faulty that I could see). That's all I can say on that matter.

Yes, lots of other brands produce machines which fail at a premature age, but none so much as Hoover/Candy it seems (unless you count the Haier crap), which explains mine, and many other enthusiasts distain at their products.

Matt


Post# 494459 , Reply# 66   2/6/2011 at 13:57 (4,689 days old) by aegokocarat (United Kingdom)        

my old candy nova dishwasher gave rediculously poor results it left soilege on my dishes and i dont thing that the water even touchd them at all!!

Post# 494480 , Reply# 67   2/6/2011 at 15:00 (4,689 days old) by haxisfan (Europe - UK / Italy)        
Candy Nova and Hoover build Quality 2004

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About "aegokocarat" Candy Nova dishwasher, I'm sorry to hear it wasn't cleaning properly... my dishwasher is the model just before that, it's aesthetically similar but I can assure you that it's been working hard everyday since 2003 and sometimes I truly overload it and providing that I chose the right cycle it always comes up trumps. If it doesn't there's usually a good reason... like... um... I don't know what came over me that time when I stopped refilling the rinse aid and sault container for over a month :-P
I have a close friend who's part of a big family (here in the UK) and they had a Candy Nova for several years until they had to change it for a slimline of a different brand cos' they had new kitchen units... they regretted that change so much and they couldn't stop praising it while they still had it.

As for the build quality of my Hoover Nextra 2004, still precarious according to you Matt, I disagree in the strongest form, how can I see poor quality if it's still looking great, it's still doing a great job, it's proven stability even on unbalanced loads, it's proven intelligence with accidental high dosage of detergent, it's proven toughness with emergency ultra-extra-overloads and I never spent a penny on it after the initial purchase price of £300 including delivery in 2004. It's always been used heavily, probably not in respect to high temperatures (although I'm reverting to them recently) but in terms of number of cycles... so... you tell me what aspect of this washer bears a low quality hint?
I have nothing against you Matt, it's just that what you're saying is so condemning, unfair and untrue, and I haven't taken it personally cos' I know people who are genuinely admirers of their Candy Hoover appliances... and there are also plenty of nice genuine reviews about them on certain websites which don't allow unregistered users to speculate false information... and anyway... why do you keep saying that they have the highest repairability record? Where did you see/hear that? Trust your own judgement: I truly liked your own opinion about the Candy integrated dishwasher you used... that was based on real experience wow ;-)

Ciao


Post# 494483 , Reply# 68   2/6/2011 at 15:10 (4,689 days old) by Hoover1100 (U.K.)        
that was based on real experience wow ;-)

so is my experience of Candy washers, considering we owned one when I was in my teens as mentioned above. As well as the generally poorly built and flimsy feel I have found them to have in stores, which I also described above.

The idea that they have the highest repairability rate comes from my experience, the experience of friends and family, Which? reports and the findings of repairmen I have spoken to, there's usually a few GrandOs, Visions and Nextras (as well as Hotpoints) whenever I go to the local dump too.

Matt


Post# 494489 , Reply# 69   2/6/2011 at 15:32 (4,689 days old) by Haxisfan (Europe - UK / Italy)        
Assumptions do not...

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Yes... ok... that's your experience and some of your friends but it isn't the majority of Candy users as you make it out to be. I love Nextras... you really saw them in a tip? Eeeerrrrr... you should have rescued them ;-)

I also wanted to say to all those who've read this thread they shouldn't assume that I approve of what it's been happening recently with the drum weld fault just cos' I'm praising Hoovers and Candy... I merely praised the ones I've experienced; I understand this is and it probably be a recurrent accident until those affected models eventually fizzle out and being aware that there should only be a limited amount of these and of the possibility to check online by using the serial number retrieval service on Candy site, I'm still wondering how difficult can it be for Candy to get back to the stores these machines went to and in turn to the customers in such a way to straighten out this issue once and for all. I am also wondering... what was the problem with the Indesit exploding in a similar fashion... same drum weld failure? The two companies are not related whatsoever!
If any of you know... well... I'll log back on later to find out. Bye.


Post# 494497 , Reply# 70   2/6/2011 at 16:15 (4,689 days old) by nrones ()        
huh

first, thanks for dryer help, I will try it ;) then tell you if I need anymore! :D

now back at Candy...
Matt, it is in UK, and maybe western countries as I said.. If you looked globaly, Candy"s repair record would be muuuch less. Already explained how they are sold in "this side" of europe.. Don"t forget that they go very well in Russian (huge)market too! I think that there is less "countries/markets" where they hate it, instead of mostly loving it.

My friend used to live in Egypt, and then Kuwait, now she"s back to Belgrade.. Guess what, every appliance she has in her home is Candy (except extractor which is Fagor). She said she bought them all, because they are counted as VERY GOOD (and kinda exclusive) brand in Egypt, and in Kuwait abit less (they have Miele there as exclusive). So that is her honest experience (20-25years of life) - she is not any washer fan, she is just a typical, regular customer!

By the way, few days ago, something really made me sick. Hope such thing won"t come up here...
I showed impartial reviews to a guy on MSN (he is not on AW though), and he said me that all the positive reviews (much more than negative) are s#It, and then said me "these are real ones" - and showed me 15 ones that were rated from 1 to 7 stars (out of ten). For that machine there is 545 reviews, so he litteraly ment that 530 people is shitting out, and that those 15 are "people with brain"..
link with that page is in the "link section". You can check other C/H machines results are pretty similar.
I say that anything from 7 to 10 is satisfied consumer, who think machine has minor (rather unimportant) down sides. Also, as Haxisfan said, there is much more people that don"t even bother to go on washing machine website if they are satisfied with it, they just forget that laundry sites exist.. while consumers with broken ones, almost always come and write a little 1* review (as they should)..


CLICK HERE TO GO TO nrones's LINK


Post# 494503 , Reply# 71   2/6/2011 at 17:02 (4,689 days old) by SuperElectronic (London, UK)        
Hoover Reviews

I was reading a lot of those reviews yesterday and it really does reveal just how uneducated many of the general public are regarding clothes care: lots of complaints about not having the fast spin on the short programmes. Well, of course not! They're designed to cater for mixed fabrics including synthetics - you do NOT subject man made fibres to ultra fast and long spins! And then talking about not being able to put a full 8kg load in on some programmes...people just don't realise that all fabrics are NOT the same and do not all have the same weight/volume/bulk or that you don't wash every thing in the same way! So for example, 3kg of, say, polyester/cotton blend bedding is more than capable of filling the drum in the same way as 6kg thick cottons.

I think people just want their machines to do the impossible - wash a huge load well in 30 mins and spin it to within an inch of its life.

They also don't realise that 2 hours' drum action doesn't use up much electricity - it's heating water that does!

On the other hand, it's cheering to read positive comments from Joe Public - on this site we're all washer pros and rather capable of being hyper critical of what is just average product and quite adequate for Mr and Mrs Average.

One major drawback of the reviews is that they're virtually all written just after purchase...it would be FAR more revealing to get people to review 5 years later.

I'm trying to steer cleer of commenting on the expoding drums saga. It's wrong, there's no doubt on that score. No machine should self-destruct in that way. And yet I still like Candy/Hoover machines...not that I'd be comfortable recommending them!


Post# 494606 , Reply# 72   2/7/2011 at 03:55 (4,689 days old) by nrones ()        
Beko done impossible...

Beko has the Xpress 30 8kg 1400rpm programme.. How good! I mean imagine how clean clothes come out of that? It would be better to put clothes on a rinse only cycle, and put detergent in the 1st rinse lol.. And people use it as a daily one :/

About reviews..
Well this is me and my friend"s theory... We"ve found a balance with that reviews. As I said people satisfied with a washer, often forget that all appliance institutions exist (and even when they go there, often don"t know what model or even manufacturer their washer is), while ones who have problems, first go to internet to find a solution, and then comes up a review page, where they express their dissatisfaction. So when you count all ones that are sattisfied, but non-interested, and those disappointed people, and you put them all along with those existing reviews, you get pretty much similar result ;)
That is our theory, but I know there might be desagreements.

Matt, I wonder what models were those Candy"s? If they were ones looking like GO482, they might have been 6-7 years old. I always forget that Candy grandO range came out in 2004. Then their first (and only models) were ones looking like GO482, or GO510. Then they started producing various control pannels.. I don"t know how you can check a year when it"s made, but if there was machine looking like GO482 it could be 6-7 years old. You" will know the real thing actually, when you start meeting Dynamics on dumpster. God I can"t belive that Dynamics are 1 year old too :O time pass by so fast..


Post# 494610 , Reply# 73   2/7/2011 at 04:47 (4,689 days old) by Haxisfan (Europe - UK / Italy)        
Review Thingummy + Candy/Hoover Europe

haxisfan's profile picture
"SuperElectronic" I love you man LOL
You're so right... I couldn't believe your comment when I read it... it felt like I had written it myself!! I have found a kind of a compromise when washing a mixed load of clothes (most of my loads) which is that of choosing a cycle with the longest spin but reducing its speed to either 750 or 900rpm. Of course the results are not as good as when selecting a higher spin speed (above 1000rpm) but some of the items in the load will be almost dry (synth's fibres, acrylics, etc) whereas others still a bit damp but reasonably wrung.

Nrones... you were saying about Candy products beeing popular in the East of Europe and in some other countries but you forgot to mention other equally important places in central/west/south Europe such as France, Italy, Switzerland, somewhat Germany and Spain. I have read many French and Italian reviews and they mostly point out at not only the popularity of these products but the general satisfaction of the clientele (by contrast some might be very angry customers). In Italy Candy and Hoover products are placed a little bit higher in the market price wise alongside brands such as Bosch and Electrolux, but occasionaly you find the low end Candy model offered with very low max spin speed (800rpm or less) and very few wash options, but it's yet more expensive than a fully equipped Haier with spin speed above 1000rpm. Hotpoint-Ariston is about the same as Candy as to market placement whereas Indesit is usually a bit cheaper.


Post# 494625 , Reply# 74   2/7/2011 at 07:58 (4,689 days old) by SuperElectronic (London, UK)        
Are we a nation of speed freaks?

Picking up the trail from earlier on, it was revealing to me that in markets where Candy sells strongly there was little call for the super high spin speeds the UK market is offered as standard. Just when did we decide that ultra fast was the only thing acceptable? Or was it all marketing?

I fully suspect that Candy has built machines with one set of basic specs - perfectly adequate at more normal spin speeds of 800rpm but less well suited to going hell-for-leather at 1600. All that stress from vibrations on internal components - not to mention the bearings - is bound to shorten the lifespan of any average machine. I recall well the saleslady mentioning to my Mother and I when we bought the Hotpoint (pictured) in 1996 that faster spin machines do tend to wear out faster.

Now, as to a 30 minute fast wash with 8kg load? I don't think so. Even if you upped the water levels to compensate for the lack of wash time you'd still struggle to get any sort of proper stain removal. Clothes need to be in contact for a reasonable length of time for the chemical action of a detergent to be properly effective. People may well hark back to the days of front loaders with short cycle times but I am here to tell you (from experience as I've using older machines for quite some time) that it's hard to get things properly clean when the wash element lasts only 15-20 minutes. You have to resort to pre-treating and soaking clothes to remove difficult stains or heavy soiling (think collars and cuffs). Admittedly, most things don't get very dirty or need a lot of pre-treating. One could also argue it's far better to pre-treat and wash items less vigorously than chucking it in the machine on a LONG cycle thereby wearing out the fabric more. I feel I am rambling now...

Haxisfan - my compliments to you too! I'm a firm fan of your thorough video output. It gives me hope for my mother's new Hoover Optima - it IS possible for a modern Hoover to be reliable! Your sentiments provide a refreshing balance to the (admittedly sometimes understandable) negativity toward Hoover Candy.

Toodles

Alex


Post# 494691 , Reply# 75   2/7/2011 at 14:07 (4,688 days old) by Haxisfan (Europe - UK / Italy)        

haxisfan's profile picture
Thanks Alex (SuperElectronic) about my vid outputs... as for the Hoover... I went through a lot when I changed my washer back in 2004... so a bit of luck with this 1 has been utterly refreshing for me too :)
To cut a long story short... the first (Candy Aquaviva) I ordered had been damaged during delivery, the 2nd (Nextra in silver) had some cosmetic issues and the 3rd (Silver Nextra again) was propably a return from another customer as it didn't have transit bolts in or it had been launched into orbit 1st and then to me in the attempt of removing these and creating some serious dents to the cabinet in the process! Lots of uplift codes involved there as you can imagine... whatever happened to "3rd time lucky"... in this case it was a 4th white Nextra that earned anything having to do with luck!


Post# 494703 , Reply# 76   2/7/2011 at 15:28 (4,688 days old) by nrones ()        

SuperElectronic, I know that clothes need to be washed longer, but I am just telling you that such programme for people exist, and they like to use it, put 2 caps of comfort, and say how their clothes are brilliantly clean and fresh.
In UK generally high spin machines are more popular due to fact almost everyone has a Tumble dryer. Instead of countries that Haxisfan wrote, where weather, or just a mind of people is a bit different, and tumble dryers are VERY rare. Ofcourse that 1600spin is making a hell into machine. I hope that you will keep getting positive experience from your Hoover OPH 616, and that you will understand that people like me and Haxisfan aren"t from the other planet lol :P

Haxisfan, I didn"t mentioned those countries because repliers are from them. And they clearly said all what they said. So I felt stupid, to say them (who are actually living in those countries) that that"s wrong.. no matter that there is internet same for all us, I just told for my place, where I saw and touched, experienced everything I said. You are from such countries, you live there, you have more experience, your response has much higher value when we are talking, say, UK, than mine ;)

About spin reductions... In winter I always choose max speed of the programme (but I rarely doo a respin, after ex. rapid or synth"s cycle that is 800rpm). I wash mostly my darks on Synthtetics prog..all that because of the dryer, that is taking so much electricity anyway.. when outside is good (parts of spring, autmn, and whole summer) I use spins from 400 to 600. Clothes feel more "natural" when they aren"t spun out as hell, and there is NO Ironing at all.. we laughed when we realized once when weather got wrong, that there is a line of dust on our Iron xD
That is ofcoures saving my machine, and every single part in it, also reduces the time, and potential balancing trash (if the spin is upto 800 Candy"s let higher unbalances (but not too high), so there is less balancing trash :D)


Post# 494737 , Reply# 77   2/7/2011 at 17:51 (4,688 days old) by SuperElectronic (London, UK)        

...I don't doubt the existence or the fact that people would use a half hour cycle for a mega load that includes the fast spin, Dex - hell, if it's there, the uninitiated will use it! And given that such a lot of laundry these days is barely soiled it's entirely possible those using such a cycle will be happy enough using it. I just marvel at the fact that many people are just so clueless when it comes to laundry - believing all the hype, and expecting nothing short of miracles and quoting meaningless figures! I mean, who actually has 8kg of cottons as an average wash load? I never remember my family having any all-cotton load (bar towels, and you can't wash a full load of them weight-wise) that would fill the machine to its stated capacity. In some ways, maybe the US method of using the volume of the drum as a measure of size makes a lot more sense than talking about a dry weight capacity for cottons. Who the hell weighs their wash load anyway? OK...I used to...but I'm an obsessive!

No complaints so far about the Hoover OPH616 by the way. Phew!

The ultra fast spins are, as you say, linked to the fact that tumble drying has become much more popular in the last few years. Line drying used to be the absolute norm here - and still is to a fair degree - but as times and people change, and the volume of laundry done has increased, tumble drying has lost its stigma and can be a fair sight more convenient than messing around with the washing line at the mercy of the weather or - god forbid - watching your smalls steam on the radiator or clutter up the place on racks! If you're going to tumble dry, it does make sense to use and have a fast spin on the machine to cut drying time and cost. Occasionally I do hanker after a fast spin machine (or spin dryer) but on the whole I'm happy - and have been for many years - with a plain old 800 rpm. And not 10 minutes' worth either...3 or 4 mins at top speed is all I'm used to. Spin cycles on many new washers seem to be ridiculously long!

Anyway, enough rambling for the day. We've strayed right off the original topic...

Alex


Post# 494741 , Reply# 78   2/7/2011 at 18:08 (4,688 days old) by 3beltwesty ()        

Maybe there were so many clothes that when water got added the clothes expanded outward on the drum. Then the spin basket's weld/seam was under a huge preload stress in tension, ie a giant hoop stress like a pressure vessel, bomb or rocket casing has. ie like an acorn about to bust its shell. One should see if the clothes from failed machines will fit in another same machine with ease, or measure the force in MegaNewtons to close the washers front door if compression is required.

Post# 494830 , Reply# 79   2/8/2011 at 01:06 (4,688 days old) by richardc1983 (Leeds, UK)        

richardc1983's profile picture
This is crazy!

Post# 494842 , Reply# 80   2/8/2011 at 04:06 (4,688 days old) by solsburian (SE Northumberland)        

Just had the Hoover Candy service man around and while he did acknowledge the sound itís making, he didn't do a repair or examine the inside as the noise subsided when it spun, so didnít think there was anything wrong. He didn't really know what was causing the noise ether but I should call them out again if it gets any worse. Fantastic!!

Post# 494845 , Reply# 81   2/8/2011 at 04:52 (4,688 days old) by nrones ()        
can you tell me more about this noise?

is your Hoover having inverter or normal motor?
Can you now precisly describe (or maybe film and post to YouTube) when that noise appears, and how it sounds?
I still don"t like that repairman DIDN"T KNOW what was it.. he is supposed to know everything... so unprofessional, you should call Hoover and report him!


Post# 494847 , Reply# 82   2/8/2011 at 06:33 (4,688 days old) by Haxisfan (Europe - UK / Italy)        
Fast spin - tumble drying

haxisfan's profile picture
SuperElectronic... don't stop the rambling when you make so much sense! UK might a nation of spin speed cravers or it might even be mere marketing as you suggested earlier but I honestly can only see the benefits linked to it apart from failed drum welds which shouldn't happen provided there are no manufacturing faults involved :-S

Having said that I still feel it's unecessary to go to such extremes as 1600/1800 even 2000rpm (Gorenje). I don't even use 1400... I usually have it set at 1150/1250rpm (even if I set it at 1400 majority of the final spin time is spent at 1200 and ramps up to 1400 only during the last minute or so) and I drop it to 750/900 for mix cotton/synthetics/acrylics. The only thing I fear I'm not going to agree with you is on the spin speed lengh... this, in my experience, really helps to strike the right balance between creasing and wringing effectiveness... so the longest the better. Still, it all depends on how quick you want you clothes to dry.

I am totally dependent on tumble drying even when my clothes don't require drying... let me explain... being pushed by the ever climbing electricity prices I recently got into the habit of taking advantage of my spare room and a clothes airer... I have the washer connected to a time swich to use the discounted elec rates, so, my clean laundry is usually ready in the morning to hang on the airer for the rest of the day until it's time to use the night cheap rates again. Then I'd chuck the clothes which are usually dry (not bone dry) in the dryer for 20 minutes on low heat and it gives them the same finish as if they went through an entire drying cycle.

Lastly, your hypothesis about the Candy set of specs for all countries makes me wonder why this kind of incident with exploding drums is happening only now and not in the last few decades when Candy was already manufacturing higher than average speed washers for the nothern European countries. This whole thing makes me really believe that it refers to an isolated incident which evidently affects all those models bearing that specific manufacturing fault... it has also been confirmed by the media that those faulty items bore the same hallmarks as those exploded in Germany months ago. Now who's rambling :-D


Post# 494858 , Reply# 83   2/8/2011 at 07:46 (4,688 days old) by SuperElectronic (London, UK)        
we're spinning out of control!

Feel I should point out that my sentiments on fast and long spins were very much personal preference if anything...in the abstract, today's machines combine speed and duration to give much improved extraction rates. So as an example, a 1400 rpm Hotpoint from the late 1990s would have left around 56% residual moisture (going from memory - will have to dig out the brochure) whereas most 1400rpm spins now leave around 50% residual moisture. Indeed, AEG used to make the point that their machines were capable of spinning clothes drier at 900 rpm than some machines at 1200 rpm simply by way of maintaining the top speed for longer.

I'd still baulk on a personal level if I popped my machine on the full spin and it flashed up 20 minutes to run! Give me a spin dryer instead! And on the subject of spinning man made fibres I bear in mind the general advice to keep the spin short whatever the speed...to quote '1000 Handy Household Hints' (an early source of much of my laundry knowledge dating from 1985 or so)"...after a certain point you will just be spinning creases into the fabric".

Who can say for sure with regard to the exploding drum issue? I think what I was probably trying to get at with my train of thought was that Candy - and quite possibly other brands - would stand a better chance of lasting if they weren't being equipped with such fast spins. But you can't turn back time - it's expected now. Plus it doesn't account for problems with pumps, elements and PCBs that plague new machines to one extent or another!

End of ramble III.

Alex


Post# 494862 , Reply# 84   2/8/2011 at 08:40 (4,688 days old) by Haxisfan (Europe - UK / Italy)        
Ramble III Reflections

haxisfan's profile picture
I'll second that... 20 minutes for a spin cycle only is way too long... although you don't have to worry about your clothes being spun for the whole duration: on the modern Indesit washer dryer I was recently using the spin only cycle lasted over 10 minutes but the machine would be faffing about for 65% of this time and actually spin for only 4 minutes. A similar occurence affects lots of other models from other makes too (.

My Hoover has got the most ridiculous spin only cycle ever seen... being obtained from the synthetics cycles with its duration of less than 3 minutes at a max speed of 800rpm (this only applied to washers as washerdriers would also let you have a separate long spin sequence)... I know of some Bosch models of the same era programmed in a similar way... but you would probably like it :-P
This however changed almost immediately with the next series of Nextras where the spin only cycle was obtained from the cotton cycles where it would spin seriously without any faffing about for 10 minutes (having reached balance).

There's not much else I can ramble on about as I tend to agree with your Ramble III output... and yes... these machines are going to be in the spot light for a while! I wonder if we start seeing new models with a lower spin speed next!


Post# 494872 , Reply# 85   2/8/2011 at 10:00 (4,688 days old) by 3beltwesty ()        
RPM"s are higher with a 24" machine than a 27" f

Just like electric drills, the smaller device often runs at a higher rpm.

Europe's common smaller 24" frame machines spin often at higher rpms than the usa's common 27" frame machine, since the spin basket is smaller in diameter.

To get the same G level a smaller diameter device has to spin at a higher rpm. It is not a linear relationship, it hides under a square root!


A drum 1/2 the diameter has only to turn the square root of 2 faster to be at the same G level; ie 41 percent faster. A 27" frame machine with a 22" drum at 1200rpm

The acceleration the water "sees" at the spin basket's surface is:


a=(v(squared)/R)

or a=omega(squared)*R

omega is the rotational speed in radians per second



EXAMPLE:

The LG 27" frame washer here in the usa has a 22" diameter spin basket. its max spin is 1200 rpm

22" diameter is an 11" radius; about 0.297 meters

1200 rpm = 20 revs/second= 2*3.1416* 20= 125.66 radians/sec

Acceleration = omega(squared)*R = (125.66 rad/sec)*(125.66 rad/sec)*(0.297 meters) = 4690 meters per second squared = 4690/9.8 G's= 480 G's to two places

A smaller frame 24" machine has a smaller value of R and thus can have somewhat a higher rpm to have the same G's as a bigger 27" frame machine.


Once up and spinning; the power to run during a spin cycle is paltry compared to the power to run a dryer's heater, thus a long high rpm speed is a good thing to extract water, it cuts the drying time.






Post# 494880 , Reply# 86   2/8/2011 at 10:52 (4,688 days old) by Haxisfan (Europe - UK / Italy)        
G force in V-axis vs H-axis

haxisfan's profile picture
I always thought and assumed that top loaders had a smaller diameter basket compared to front loaders... anyway after reading your comment I ran to measure the diametre of my below average (by today's standards) 6kg front loader which measured about 47cm (roughly 19") so as you pointed out it's smaller but not by far... so it probably would barely justify a small difference in rpm in order to exercise an analogous amount of G force.

Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier.

Whoops gotta run... my dinner's ready :-P


Post# 494896 , Reply# 87   2/8/2011 at 12:39 (4,687 days old) by aeg03 (London, UK)        

OMG, Check out this Indesit machine on the YouTube look I have placed below. I have heard that its also Indesit machine that have this problem in addition to Candy/Hoover. I will never buy Indesit/Hotpoint or Candy/Hoover washing machine. I have an Indesit dryer which seems to be fine.

I have an AEG washing machine from the Electrolux group and it has been fine. When that goes I plan to buy a Zanussi machine with Jetsystem and induction motor. If we fancy spashing out then perhaps a Miele.


CLICK HERE TO GO TO aeg03's LINK


Post# 494947 , Reply# 88   2/8/2011 at 14:55 (4,687 days old) by solsburian (SE Northumberland)        
@nrones

It was the same person who came the last time - on the previous visit he was puzzled by the pump action when it was spinning as he wasnít used to it with the machine being a newer model!

The motor uses carbon brushes.

Anyway, I've made a short video of the drum being turned by hand:


CLICK HERE TO GO TO solsburian's LINK


Post# 494957 , Reply# 89   2/8/2011 at 15:49 (4,687 days old) by nrones ()        
OMG!!!

Report this man!!
He should deffinatley know something!!!!! That IS NOT naive!!
I am sorry, really sorry :(


Post# 494966 , Reply# 90   2/8/2011 at 16:09 (4,687 days old) by solsburian (SE Northumberland)        

There is no need to be sorry. I will give them a ring tomorrow and give them an earful (nicely though!).

Dan


Post# 494972 , Reply# 91   2/8/2011 at 16:49 (4,687 days old) by solsburian (SE Northumberland)        

Just for comparison, I've recorded what the drum sounds like after the drying cycle:

CLICK HERE TO GO TO solsburian's LINK


Post# 494976 , Reply# 92   2/8/2011 at 16:59 (4,687 days old) by SuperElectronic (London, UK)        
mystery noise

Dear me, Solsburian, that really DOESN'T sound healthy! Do you think it's the drum or the motor perhaps? Definitely needs someone a bit less clueless on the case. At least it's still in its full guarantee period! Maybe you've just got a wrong'un...

Haxisfan - I know exactly what you mean about the odd choice of spin only cycle on your Hoover. Bosch said in their brochures of the time that "spin only option regulates to 800rpm to protect clothes". How helpful when you want to give your heavy items more of a spin...

I do like the fact that new Hoovers just get on with it when you set the full fast spin: a bit of balancing, a couple of pulses then it's off and away right to the end! 9 minutes isn't too bad I suppose. Waiting 20 minutes for something like a Hotpoint is beyond the joke though...especially if you have something to get on with other than watch a lot of spinning and tumbling! I would always prefer to have both short and long spin options though. And what's with all these rinse programmes that are three rinses and not just one? Who needs that? Odd.

AEG03 - if you were to buy another Electrolux washer I'd stick with AEG and get the 5 years parts and labour guarantee. At least it suggests they think it's going to last that long! There seems to be a suspiciously large number of new Zanussis being dumped...only the other day I spotted one that had been relegated to a back garden. Now there's a brand that's nose-dived...and the basic models have nothing like the smooth, quiet and well engineered spins they used to. That inverter motor would be a must - judging by a couple of YouTube videos I've seen the brush motors sound more like they came out of a mid 1980s Hoover washer!

That video of the exploded Indesit looks bloody scary I must say! What a sorry state of affairs...still, no point getting downhearted. We can't live in the past. Just got to get on with it and make the best job we can with the appliances available!

Nighty night.

Alex


Post# 494978 , Reply# 93   2/8/2011 at 17:02 (4,687 days old) by 3beltwesty ()        

Haxisfan;

RE:

"Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier. "

The 27" frame LG machine WM2501HVA I have here is a front loader with its 22" diameter drum and 1200 rpm top spin speed.

The new LG's drum is the same diameter 22" as my 1976 Westinghouse 27" frame front loader too, but the old front loader has just a 550 rpm spin. Westinghouse FL machines from roughly 1962 to 1992 use the same diameter spin basket/drum of about 22" in diameter.

I have not measured a TOP LOAD 27" washer in a long time. My gut feel is the drum probably is close to 22" in diameter. Maybe some folks with TL 27" frame machines here can chine in with some data.



Post# 495111 , Reply# 94   2/9/2011 at 02:41 (4,687 days old) by nrones ()        
Fight for it !!

I hope you will repair it!!
Don"t let the repairman tell you that it is "the right" noise!! Oh I hate poor costumer service, specially when guy comes and "I DON"T KNOW!!!!!!!" - well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer -- not that your washer has a problem after such a small time, it is not being repaired! :( Here story with service is totally different.. come on time, and do it (I remember how they were with my old Candy EXCLUSIVE 5000), always had parts... I really hope I won"t meet them soon though :P

When it all get"s right, can you please film the drying cycle for me?
Can you now describe me it? Are there spins in the drying cycle, distributions, how are tumbles? everything :P :)


Post# 495116 , Reply# 95   2/9/2011 at 04:51 (4,687 days old) by solsburian (SE Northumberland)        

called Hoover this morning and they said they would send some one else out, only to be told that there was only the same guy in our area.

He came out straight away (I missed him since I was at work but my partner was off). Unfortunately, he came mid way through a wash cycle when the noise subsided.

However this time he did actually take the machine apart and checked the concrete block, checked the heater and then the drum. Again he couldnít find anything wrong but he now suspects there is perhaps something caught in the inner/outer drum, but he can't be sure. Strangely the suspension sounds a bit quieter now that he has tinkered with drum.

Unfortunately he didn't do anything else as he didn't hear noise (ignoring the fact that he did hear it yesterday!).

As soon as the noise comes back we have got to ring them up again and they will come out.

Lets hope it's 4th time lucky!


Post# 495117 , Reply# 96   2/9/2011 at 05:08 (4,687 days old) by Haxisfan (Europe - UK / Italy)        

haxisfan's profile picture
Hi 3beltwesty... thanks 4 shedding light on that... I see your point. Yes, here in Europe as you're surely aware, it's rare to find a washer with a larger frame than 24" (60cm width) and there's a tendency to play around a lot with depth as you can easily find 16" deep washers or even 13" in some instances as opposed to the conventional 21-24"... although that would defeat the object of stacking a larger appliance on top. Yet I have seen some bigger than average frames (a Samsung model I think and a Hotpoint-Ariston Extendia) but I wouldn't know their precise dimensions. Now I'm even more curious about the diameter of a TL spin basket and... being aware of the fact that you're more likely than me to see some around I find it difficult to ask you to go pay your friend's a visit just to measure their washer's inner basket... maybe you can tell them... hey... long time no see... and then head for their laundry room :-P

SuperElectronic... as for that 3 rinse programme you mentioned... my exact feelings! Although I addimittedly used it once as I deliberately closed the water valve during a wash cycle and the machine aborted the programme and signalled an error code at the start of the rinse cycle: reopening the water inlet was pointless so I was compelled to start a new programme. I'd have loved the idea to have 1-rinse only option but this once again was only available in their washerdryer range (I never understood why they gave all those potential extra cycles to washerdryer customers).

Take care every1 ;-)


Post# 495223 , Reply# 97   2/9/2011 at 12:53 (4,686 days old) by nrones ()        
one rinse for washer dryers only...

They gave one rinse for washer dryer only, because they suspect that people will use that one for rinsing out the fluff, so no water-waisting :P

Solsburian, again, fight for it!! You know my Aqualtis hadn"t be repaired for 45days(idiotic law that says that you first need to wait 45 days, so then report them) when we reported them they were MORE than insolent to us!! I was there shouting (and they were shouting at me too) for 20 minutes.. I literally lost my health that day (Aqualtis-trauma lol). The story added because sew them, and emediatley when they recived it, they called us and immediatley gave us our money back.. We didn"t wanted to have ANY contact with them.. I just hate that you have the same experience buy Hoover - that"s the problem - repirmans are literally damaging the whole brand.. if your machine was repaired as it should, your oppineon wouldn"t be as bad as it is now :(

Can you describe me the drying cycle please? :)


Post# 495231 , Reply# 98   2/9/2011 at 13:28 (4,686 days old) by aeg03 (London, UK)        

I dont think that Candy/Hoover engineer is the only one being negative to the machines he repairs. The engineer who came to look at my AEG in 2002 was quite negative towards AEG washers and suggested purchasing an LG of all machines!

Its always a different story behind the scenes. I work for a company that is known for making quality, reliable vacuum cleaners and other products, even our engineers who repair our machines are negative toward our products, its because we see what customers don't so I suppose the engineer can shed some light on problems with products if he/she has to deal with them everyday.

That noise doesn't sound very good so I wouldn't accept that from Candy at all because it could be a sign of a problem that could escalate to something bigger.


Post# 495235 , Reply# 99   2/9/2011 at 13:47 (4,686 days old) by nrones ()        
cool

In what company do you work? :D

Post# 495236 , Reply# 100   2/9/2011 at 13:48 (4,686 days old) by Samsungfl (United Kingdom/London )        
The Noisy Drum

samsungfl's profile picture
Hello, I had the exact same sound on the Hoover Vision machine I used to have, would always occur after a the fast spin, esspecially if it was unbalanced. The strange thing is that after starting another cycle, after about 5 minutes of tumbling the noise would slowly quiten down then eventually go, until of course the next final spin it did.

I also had Hoover engineers out more times than I care to remember, they also quoted that the noise it kept making was normal, and is "the sound brush motors are suposed to make", I didnt agree with this in the slightest, and I think my point was proved in the end what with it having a total of 4 motors in its 7-8 months that I had it for.

Going from my own experience, their engineers and customer service are of a very poor standard, even on the telephone, you really have to be firm to get your point across. Also the engineers that came out to repair our machine really didnt seem to have a clue about the noises its suposed to make, or the workings of the machine itself, they just seemed to simply know how to remove parts and replace them again, THEN par people off with silly suggestions as to why the machine hasnt been working properly, like for example one guy told us to " wash one towel at a time" because they are apparently so heavy thats why the motors in our machines kept on burining out. At that point I just thought what a load of rubbish, and asked if he does the same with his own washing machine, I just got a half-hearted "yeah" in response.

Hope they sort your machine out though :-)

Rich


Post# 495248 , Reply# 101   2/9/2011 at 14:27 (4,686 days old) by solsburian (SE Northumberland)        

We have checked tonight and the drum seems quiet now - the engineer did remove and re attach the heather so perhaps it was catching against the drum hence the noise.

@Samsungfl:

I've read about your experiance with your Vision and I was disgusted - if mine gets as bad as yours I'll be insisting they write it off.

@nrones

Indesit/Hotpoint service have a equally bad reputation here too, there's a couple of videos on Youtube of broken Hotpoint Washer Dryers that have been repeatetly reapired and one video features a Woman calling them after her Washer Dryer broke with smoke coming form the side of the appliance.

I'll post a video of the Hoover Drying soon.



CLICK HERE TO GO TO solsburian's LINK


Post# 495522 , Reply# 102   2/10/2011 at 15:51 (4,685 days old) by solsburian (SE Northumberland)        

As promised I've made a video of the Hoover drying.

It has 8 Drying Programmes, Sensor: Extra Dry, Cupboard Dry, Iron Dry, Cool Tumble, Timed: 120 mins, 90 mins, 60 mins and 30 mins.

On the sensor programmes, the time display show the maximum time allowed for each option, it takes about 10 minutes for it to adjust time depending on the load - it can be hit or miss. On High Dry, most of the timings include a 20 minute cool down phase and 10 minute cooldown on low heat.

On the High heat setting, depending on the programme length the Washer Dryer will do a thermospin.


CLICK HERE TO GO TO solsburian's LINK


Post# 495534 , Reply# 103   2/10/2011 at 16:31 (4,685 days old) by hotpoint9534 (UK)        

"well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer"

Has it not occurred to you that it might be that the company's training is not very good? You can't always blame the employee.

Tom.


Post# 495879 , Reply# 104   2/12/2011 at 07:15 (4,684 days old) by aeg03 (London, UK)        

Mirror Newpaper Article - Woman hurt as top of Candy machine explodes on spin.

CLICK HERE TO GO TO aeg03's LINK


Post# 496225 , Reply# 105   2/13/2011 at 13:29 (4,682 days old) by Fredriksam (Sweden)        

Personally i wouldnt buy Hoover/Candy Or Hotpoint-Ariston Or Indesit. I know these are just crap. I,m very happy with my Miele. Its not new (its from 2004)but it washes and spin good. And best of all; it doesnt sound very much either.

Before the Miele i had an Elektro-Helios where the drum spider broke. Lots of noises then. My neighbour was complaining.


Post# 496352 , Reply# 106   2/14/2011 at 04:00 (4,682 days old) by favorit ()        
not all Candy group machines are the same

some are worse .... but some are better .

I'm thinking of the Aquamatic smurfs :) they last longer than the average size candy washers

Also I have never heard of any explosion of any of their horizontal axis toploaders (made in spanish Otsein plants)


Post# 496584 , Reply# 107   2/15/2011 at 10:32 (4,681 days old) by dave886 (united kingdom)        

all these exploding washing machine caused by weak welding of the drum, is making me paranoid and nervous, because i own hotpoint aqualtis which is made by the indesit company and the other day i read this very one thread on exploding machines, and it starting to make me nervous and paranoid once i found out my machine has a welded drum and 70% of the time i use 1600rpm on my machine, but i was told by someone that my machine was not at risk. hmmm?? i just hope this will never happen to me or anyone i know with a hoover, indesit made machine or any other make with a welded drum.

Post# 496601 , Reply# 108   2/15/2011 at 11:37 (4,680 days old) by solsburian (SE Northumberland)        

Aqualits models are not listed as being effected (see link below). But I know it's not much comfort - I'm still a bit nervous about being around my Hoover when it spins, especially with all of the rattling it makes.

CLICK HERE TO GO TO solsburian's LINK


Post# 496661 , Reply# 109   2/15/2011 at 14:50 (4,680 days old) by dave886 (united kingdom)        

cheers for the info solsburian, if this machine does not last i will buy either LG or Siemens IQ but at the moment i have 5yrs warranty and 5yrs parts and labour i just hope it remains problem free, right now it washing 3 sets of bath mats 5 tea towels on 1600rpm bed & bath cycle.

Post# 496662 , Reply# 110   2/15/2011 at 15:06 (4,680 days old) by solsburian (SE Northumberland)        

I quite like the look of the Aqualits, they do seem to be much better built the rest of their range. I've got my eye on a Bosch WVD24520GB washer dryer - I'll see how long my patience lasts with the Hoover!

Post# 496807 , Reply# 111   2/16/2011 at 10:22 (4,680 days old) by dave886 (united kingdom)        
@solsburian

what hoover washing machine do you have by the way?


Post# 496860 , Reply# 112   2/16/2011 at 13:44 (4,679 days old) by solsburian (SE Northumberland)        

It's a Hoover WDYNS 654D Slimline (44cm Deep) Washer Dryer.

Post# 500127 , Reply# 113   2/28/2011 at 17:26 (4,667 days old) by solsburian (SE Northumberland)        

My Machine is acting funny again, making what can be best described as rattling/flicking/spluttering sounds during the spin and the noisy drum is back!

After complaining to Hoover-Candy and Currys, when the engineer comes on Thursday and finds any faults the machine is to be replaced. Apparently it should have been replaced in the first instance.

Fingers crossed!


Post# 500243 , Reply# 114   3/1/2011 at 07:09 (4,667 days old) by Haxisfan (Europe - UK / Italy)        
Hi Solsburian

haxisfan's profile picture
Will they replace it with the same model or will you be able to get a different machine? Good luck anyhow ;-)

Post# 500338 , Reply# 115   3/1/2011 at 13:26 (4,666 days old) by solsburian (SE Northumberland)        

I'm not sure, but if they will only offer Hoover I'll ask for another brand and pay the difference.

Post# 502222 , Reply# 116   3/7/2011 at 16:39 (4,660 days old) by solsburian (SE Northumberland)        

An update, the engineer came and it was not on the notes to replace the machine if a fault was found!

He replaced the heater as the seal had gone and the drum had rubbed against the side of the element. The drum still makes that nose and the suspension is still abnormally noisy.

I've written a letter to Currys asking for a new machine from another company. Iíll take them to court if they donít!!

Given my experience with this machine, give Hoover/Candy a miss!


Post# 502231 , Reply# 117   3/7/2011 at 17:12 (4,660 days old) by hoover1100 (U.K.)        
Absolutely disgusting!

Seems to be the norm to expect such poor treatment from the lower end manufacturers these days though.

Not that it's anything new, Hotpoint did it to us in the 90s with a TL61 dryer...

Matt


Post# 502244 , Reply# 118   3/7/2011 at 17:52 (4,660 days old) by solsburian (SE Northumberland)        

I suspect they were waiting for the machine's Labour warranty to expire so they can start charging £115 per callout before they would actually fix the issues.

Looking at the drum, the outer rim looks skewed, so I wonder if the drum is out of profile, which could explain the drum noises etc.


Post# 502338 , Reply# 119   3/8/2011 at 02:35 (4,660 days old) by nrones ()        
Just finish it!

Do what ever you need to doo! Even court!
I love Candy washing machines, because they are very popular here, and their customer service is good! I hate Indesit, because here, their costumer service is extreamly bad! So, If was I in that situation like you, I"d probobly write the same things as I wrote with Indesit... Just change it!


Post# 502343 , Reply# 120   3/8/2011 at 05:27 (4,660 days old) by solsburian (SE Northumberland)        

They have received my letter (I sent it by signed post). Hopefully they will get back soon.

The machine has just had another nasty out of balance spin and has knocked out and broke one of the covers for where the transit bolts go.

@hoover1100: What issues did you have with the dryer?


Post# 502362 , Reply# 121   3/8/2011 at 08:11 (4,660 days old) by hoover1100 (U.K.)        
solsburian

It squealed constantly from new, and the fan housing was dented in so that the fan caught on it, Hotpoint claimed that since the dryer was fully functional they had no obligation to fix or replace it because the only fault was the (earsplitting) noise.

Eventually they replaced the fan housing, but it still caught on the fan, so after a lot of hassle and a few housing changes, they finally managed to fit a housing that it wouldn't catch on.

It still squeaked when it tumbled, but they refused to touch that, claiming it would "wear off", we ended up having that dryer for 11 years until last summer, and it squeaked the whole time!

Matt


Post# 502376 , Reply# 122   3/8/2011 at 09:33 (4,660 days old) by solsburian (SE Northumberland)        

Thats disgraceful - it's not acceptable to have a machine that makes any sort of abnormal noise.

I bet you wold think twice about buying one of them again!


Post# 502380 , Reply# 123   3/8/2011 at 09:51 (4,660 days old) by hoover1100 (U.K.)        
I bet you wold think twice about buying one of them again!

Especially now they're part of the Indesit company.

This was back when they were supposedly 'Good'!

Matt


Post# 502408 , Reply# 124   3/8/2011 at 12:21 (4,659 days old) by paulinroyton (B)        
Sales Of Goods Act

Hi Solsburian.

When I had trouble with my Bosch Maxx 5, now sold, I was told by Which Legal Team you have 6 years to report a fault under the Sales Of Goods Act. If you have had it repaired and you feel it is still faulty, quote the sales of good act.

Cheers

Paul


Post# 502422 , Reply# 125   3/8/2011 at 13:17 (4,659 days old) by nrones ()        
We would be lucky if it was only Indesit and Candy..

Just reading this, reading the same story, only different names.. Happend to me with Indesit, solsburian with Candy, my friend with Bosch, I read in newspaper about Gorenje..
Bosch and Gorenje here are funny.. both claming 5 years guarantee, while bosch apparently has a maximum number of times engineer can visit, and then the guarantee has expired! while gorenje"s repairman is comming on every 2 weeks, waiting for guarantee to expire, so he can get money.. those guarantee"s are only marketing stuff.. replacing a washer is = 2 washer loss - one that is broken can"t be sold again, and 2nd new is given for free.. It is so crazy everywhere with that.. nothing new, or strange :(


Post# 502453 , Reply# 126   3/8/2011 at 15:37 (4,659 days old) by solsburian (SE Northumberland)        

@hoover1100

I know the dryers for the group are still made in the UK and would seem to be largely the same (excluding condensers). Mind you they could do what Candy did with Merthyr Tydfil and insist all parts are sourced from their suppliers in the continent etc.

@paulinroyton:

I quoted the Sales of Goods and Service Act, mainly that goods have to be fit for purpose and of satisfactory quality and that it was up to the supplier, not the manufacturer to ensure this.

@nrones:

The sad thing is that Washing Machine companies often make a mint on fleecing customers with after sales service, if they can (and the retailers) worm their way out of anything and make you pay their shocking service costs.

At the end of the day, the retailers and manufactures want to make as much money as they can, and they don't by making and selling stuff that lasts. Instead, they pile the stores to the roof with cheap tat that is cheap to make (and depending on the brand, will have an inflated price mark up), but expensive for the end user to maintain, ensuring that:

1. The Manufacturer can make a nice profit on selling you service/spare parts.
2. The customer will keep going back to the retailer every 1-5 years rather then 10-20 years.


Post# 502454 , Reply# 127   3/8/2011 at 15:38 (4,659 days old) by Haxisfan (Europe - UK / Italy)        

haxisfan's profile picture
I saw your vid and commented on it... I was wondering... does the rattling sound occur with an out of balance load or does it do it all the time? I think your best bet is to take some of the advice given above (Paul) and identify some faults with the machine hence get yourself some justice... and whatever you do, keep all corrispondence as evidence.

I also had a nasty experience back in 2000 with an Indesit dishwasher... but my battle wasn't with the manufacturer but with the retailer. It took a whole 3 years of telephone calls, letters, emails and faxes before I obtained some acknowledgement of the ordeal I was going through... and when I finally saw justice it even felt anticlimactic... but at least it helped me to realise that such things don't easily go without a fight... and sometimes they might even prove more distressful than necessary. I even trusted Indesit again... and perhaps that was another mistake... well, we'll see how long the new PCB in my washer-dryer lasts!

On a brighter note... from the latest comments I've read here... some of you had issues related to operation noises... 'operation' being the operative word here... in my case I could hardly get neither my dishes not my laundry clean as it was impossible to operate the appliances in question. I'm not saying that you should put up with it... I'm just trying to sweeten the pill a little ;-)


Post# 502460 , Reply# 128   3/8/2011 at 16:08 (4,659 days old) by paulinroyton (B)        
Faulty Goods

You have to give the engineer time to repair the machine, however, if your not happy, then its the retailer who you have to go back to.

I had loads of problems with Comet, and my Bosch Maxx 5. Comet have a deal with Bosch and Comet Engineers repair all Bosch machines for them. My door interlock was faulty on my Bosch machine and it took over 2 weeks to repair it.

As a member of the Which Legal Team I took their advice. I was told to be given date for the machine to be repaired, if it wasn,t fixed by a certain date, then claim for a new machine.

Cheers

Paul


Post# 502466 , Reply# 129   3/8/2011 at 16:22 (4,659 days old) by hoover1100 (U.K.)        
@Solsburian

The dryers are still made at the same factory, but they've been an Indesit design since 2004 or so, whereas previously they had been a Creda design.

The Creda design left a lot to be desired IMO, but the Indesit one is considerably poorer.

Matt


Post# 502468 , Reply# 130   3/8/2011 at 16:44 (4,659 days old) by solsburian (SE Northumberland)        

Haxisfan:

At first it only do it on an out of balance spin but it now also does it on a full load regardless of how balanced it is. The suspension also feels very light, when loading the machine the drum has a lot give and will sometimes bounce slightly.

I've been through this before with my old MacBook - it had about 5 repairs in the 2.5 years I had it for the same faults (it was under a 3 year academic warranty). When it broke again, I phoned Apple and asked for a new one, I got no joy with them until I wrote a letter and 3 weeks later they replaced it, apparently there were major defects with the logic board and other components.

@paulinroyton:

The machine has had a repair now (the engineer let us keep the old heating element for evidence) and itís still not right so hopefully they will replace it.


Post# 502502 , Reply# 131   3/8/2011 at 18:39 (4,659 days old) by Haxisfan (Europe - UK / Italy)        

haxisfan's profile picture
I see... right... that's the reason why I previously thought it couldn't have been the suspension as your machine didn't look unbalanced in the video. So my guess now is that 1 of the shock absorbers is no longer in place... perhaps broken or defective.

Most mid to low end washers nowadays have crude suspension (theoretically this should justify cutting back manufacturing costs further) for the simple reason that the electronics won't allow an unbalanced load to enter the spin phase... although some would still spin after a number of unsuccessful attempts, this not being the case with the Candy/Hoover machines I know which would abort the spin cycle instead. Still, maybe your model does allow an unbalanced load to go into spin after its fair share of spin attempts.

I'm surprised the engineer failed to notice this during their last visit... actually... I thought again: I'm not surprised :-P


Post# 502621 , Reply# 132   3/9/2011 at 02:56 (4,659 days old) by solsburian (SE Northumberland)        

Iím not surprised if it could be one of the shock absorbers, given the number of suicide runs the machine has had.

From what I've seen, I think the OOB sensor may be a bit duff as well. Sometimes the machine will take ages to balance a load, even though the drum turns evenly when distributing and the motor makes a even noise, other times it will go straight into a spin (doing the distributing and spin bursts first though) when the load is clearly unbalanced at the start of the cycle. The last engineer said the machine should never enter an unbalanced spin ether.

Thinking back, I'm sure there may be problems with the electronics as if you pause the machine it forgets the wash time and will default to some other time.


Post# 502633 , Reply# 133   3/9/2011 at 04:56 (4,659 days old) by solsburian (SE Northumberland)        

I've filmed another video of the rattles during the spin, its picked them up much better this time!

CLICK HERE TO GO TO solsburian's LINK


Post# 502667 , Reply# 134   3/9/2011 at 07:55 (4,659 days old) by solsburian (SE Northumberland)        

I've taken a photo of the heater element and the damaged transit bolt hole cover. I've marked out where the drum was rubbing against the element.

Post# 502671 , Reply# 135   3/9/2011 at 08:13 (4,659 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
"Seems to be the norm to expect such poor treatment from

chestermikeuk's profile picture
Should read "Low End products From Manufacturers"

The lower end spec machines may differ but the top ranges i.e. Vision and Aqualtis are providing rather more stable!!!

Is your engineer from Hoover Candy or Retailer??

And if you are talking customer service, i.e. on-line stock control, fast efficient timeslot deliveries, installation & removal and customer care lines then believe you me Hotpoint / Indesit come out on top even beating the hell out of the "M" company from my (IMHO) point of view!!!

With the costs of oil and steel productions rising most manufacturers are hiking their prices!!! most of our stock has risen by 10% to 28% over the last month...


Post# 502673 , Reply# 136   3/9/2011 at 08:23 (4,659 days old) by solsburian (SE Northumberland)        

The engineers who have been to see my machine are from Hoover Candy.

The first engineer who came out said there was no difference in terms of parts/quality between all of the Candy/Hoover ranges - mind you based on my experiences I would hesitate to believe him!


Post# 502775 , Reply# 137   3/9/2011 at 15:19 (4,658 days old) by Haxisfan (Europe - UK / Italy)        
Now you made me think!

haxisfan's profile picture
What 'Chestermike' said really would explain the existence of many contrasting opinions about Candy/Hoover products and other brands for what it's worth, between those who resent a given brand and those who can't get enough satisfaction out of them. However it's still as clear as mud to me! For example, the fact that having read 'washing machine' advice pages on more then one site I often found claims as to the same quality level of a given appliance by a given manufacturer applies to the rest of their range... another thing... when searching for a particular spare part you find that it is usually shared by several models across the range.

Now the question remains... is it possible that a top of the range model built by a manufacturer has been assembled with a tad of extra TLC in the production line compared to the bottom of the range machine built by the same manufacturer using the same components? Now, if you think of 'reviews', these can go either way and they're not a very good indication of any particular trend... sometimes you see the low end model getting better marks than the high ranking one and vice versa.

Please forgive me for mentioning my Candy/Hoover appliances once again only to support my point here, they aren't the top of the range, nor the bottom, and they're still relentless at doing their stuff after several years of above average use... so why is that? When I got the 1st and 2nd Hoover washers back in 2004 which were exchanged for cosmetic reasons for a higher spec model, I noticed to a very small degree that there was something about them that just wasn't right... I couldn't put my finger on it... but that's why I've never even mentioned this.


Post# 502804 , Reply# 138   3/9/2011 at 16:44 (4,658 days old) by hassney ()        
I'm not hardly suprised by Candy

**sighs** another Candy Machines explodes...I remember the same thing happening in the 90s I am surprised the company is going with the bad reputation they have, Thumbs down.

Post# 502846 , Reply# 139   3/9/2011 at 18:54 (4,658 days old) by solsburian (SE Northumberland)        

There are two words both Candy and Indesit should consider before their next cost cutting drive:

Antonio Merloni.



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