Sounds like you need to treat your washing the same way you would when line drying: the aim is to not put creases into the fabrics.

From experience, the best way to avoid creasing at the wash stage is:

- Medium loads (not stuffed to capacity)

- Lower temperatures (anything over 40*C is bad news)

- Moderate/short spinning: keep it to 800rpm or so/use the synthetics cycle or one that pulses the spin so clothes aren't stuck to the drum for the entire duration (good news for wear and tear on your washer too)

Also, remove clothes from the washer promptly when the cycle has ended then shake/smooth it out.

I'm no tumble drying expert - much prefer to line dry - but in terms of reducing creasing the only sound advice is not to dry heavy items with lightweight ones and don't overload.

On a more positive note, do you find the cooler drying temps kinder to your clothes? Is there less shrinkage of seams? Does the laundry retain its scent more and therefore emerge vaguely fresh?

Just tumbling clothes when wet even on the cold setting will help quite a lot to pull creases out of the load - I nearly always use the cool tumble in the dryer to ease out creases before hanging. At least the clothes don't look quite so much like old rags when hanging up that way! So it's not all about the heat, you know...

Good luck in the meantime. Looks like a very smart machine you've bought! Is it quiet?

Alex