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Post# 541085   9/1/2011 at 16:44 (4,482 days old) by Pedro (London)        

Hey guys, not sure if this has already been posted but thought you'd find it interesting....


Post# 541090 , Reply# 1   9/1/2011 at 17:43 (4,482 days old) by aegokocarat (United Kingdom)        

Thankfuly the little lad is safe :)

Post# 541129 , Reply# 2   9/1/2011 at 22:32 (4,481 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
Heard of that but never saw one. Man, when they go they GO!

Post# 541133 , Reply# 3   9/1/2011 at 22:45 (4,481 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
As can be seen here, the tub doesn't just come loose from the shaft but literally comes apart and readily destroys the plastic outer tub.

Post# 541145 , Reply# 4   9/2/2011 at 00:17 (4,481 days old) by tolivac (greenville nc)        

The look on the childs face---"MOM I didn't do it!"

Post# 541152 , Reply# 5   9/2/2011 at 02:02 (4,481 days old) by aegokocarat (United Kingdom)        

candy have sorted out the issue with the drums

Post# 541153 , Reply# 6   9/2/2011 at 02:04 (4,481 days old) by aquarius8000 ()        

Now that was a lucky escape!

Post# 541200 , Reply# 7   9/2/2011 at 10:53 (4,481 days old) by HooverKeymatic (England)        
Replaced with...

They gave her a washing machine from the same company as compensation! That's a laugh because haven't Hoover washing machines exploded in the past too?

Post# 541208 , Reply# 8   9/2/2011 at 11:15 (4,481 days old) by aquarius8000 ()        

Why do you think that candys do and hoovers dopnt as they are together?

Post# 541245 , Reply# 9   9/2/2011 at 15:13 (4,481 days old) by FL1012 ()        

They might've rectified the problem on machines leaving the factory now, but there are still thousands of ticking timebombs in service that havn't been checked or replaced.

Thankfully theyre such badly made machines that it shouldn't be long before they all start wearing out, but Candy-Hoover should've recalled/checked all these machines using the info submitted by owners for the guarantee registration.

Absolutely shameful response by Hoover-Candy. That of Indesit-Hotpoint (who have similar problems) is little better. Worst thing is, you can actually buy several other machines from manufacturers like Beko and Zanussi that don't have a history of these dangerous faults, yet actually cost quite abit less than the affected machines, so it can't all be blamed on cost.


Post# 541247 , Reply# 10   9/2/2011 at 15:23 (4,481 days old) by aeg03 (London, UK)        

I agree with you totally FL1012.

Post# 541248 , Reply# 11   9/2/2011 at 15:26 (4,481 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

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what candy should do is send to all that have these models with a defect a recall letter with the concern or potential defective model and repair free of charge or replace the defective or dangerous washer free of charge.

Post# 541249 , Reply# 12   9/2/2011 at 15:41 (4,481 days old) by nrones ()        

Yes, Hoover machines were exploding too..

Fl1012, and AEG03
Read the Mega important story thread, and some later reply's on "That morning will stay in my heart for ever" to see what Candy did/is doing about that..

no, there are not thousands of "bombs".. and how did you check up on Hoover/Candy to say their response is shameful? Did you maybe call them, or anything like that? I did, and what I acknowledged is in those 2 threads... if you are in slightest doubt about anything written there, feel free to ask ask me everything really :D

Post# 541255 , Reply# 13   9/2/2011 at 16:31 (4,481 days old) by FL1012 ()        

As pierreandreply4 said, Candy-Hoover (and Hotpoint-Indesit) should've sent letters to the owners of all potentially affected machines offering a free inspection and repair/replacement if the machine was deemed faulty.

If this had happened then there wouldn't still be machines exploding in the UK at least a year after the fault was discovered, no matter what any reports may claim.

Theyre not the biggest selling machine in the UK by some margin (particularly Candy), so for this many to still be exploding, something's gone seriously wrong with any recall that has/hasn't been issued.


Post# 541256 , Reply# 14   9/2/2011 at 16:41 (4,481 days old) by optima (Cumbria England)        

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Well I would say that Beko have far greater problems than the very few Hoover-Candy exploding drums. I bet Beko sales of fridge freezers & other Beko white goods have really suffered & how long did it take them to get there act together about the safety recall on thousands of over-heating fridge freezer defrost timers.

Post# 541258 , Reply# 15   9/2/2011 at 16:49 (4,481 days old) by FL1012 ()        
Oh probably.....

but arn't the affected Beko appliances ones that were made quite a number of years ago?

These Candy/Hoover machines are only a couple of years old in some cases.

I'm abit wary about Beko refrigeration after the recent news stories, but i wouldn't be put off buying their washing machines as i don't leave a washer switched on unless i'm in the house, like i would with a fridge.

The issue with the exploding drums is the damage can occur without any warning, not like a fire where you have time to put the fire out before it really does damage.


Post# 541262 , Reply# 16   9/2/2011 at 16:58 (4,481 days old) by AquaCycle (West Yorkshire, UK)        

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Actually, the Beko fridge freezer issue was with CURRENT models and a complete product recall was issued.

It's highly amusing to see Candy owners trying to defend them by slagging off other brands. At the end of the day, there is no excuse for this happening even once, let alone the various incidents that we know of. There really is no defence for Candy here.

Post# 541263 , Reply# 17   9/2/2011 at 16:59 (4,481 days old) by optima (Cumbria England)        

optima's profile picture
Customers in general have really been put off buying anything with the Beko logo on & as for the fires, what happends if it sets fire while your asleep which was the case of the person that lost his life when his flat went up in flames.

Post# 541264 , Reply# 18   9/2/2011 at 17:03 (4,481 days old) by nrones ()        

You are right, it shouldnt have happend once.

But now that you mention slagging off others, I have to ask something that greatly buggs me:
Candy's 12 explosions got 8 threads, a huge number of reply's, and a huge attention, a lot bigger than Indesit explosions, Beko fires (with 1 dead person), Bosch dishwasher fire.
First, people were telling that they judge Indesit and Beko less, because they are doing bigger recalls, now when I showed what Candy is doing, still remains the same.
And all that under a big face of rationality and reasonability

That's all for me, I just wanted the best for all, seems no result, so I will just avoid all scandal threads, no matter they're Candy or not, easier that way! :)


This post was last edited 09/02/2011 at 17:24
Post# 541267 , Reply# 19   9/2/2011 at 17:19 (4,481 days old) by FL1012 ()        

AquaCycle: In that case I stand corrected, but at least Beko have researched which machines were affected and recalled them to be fixed. This appears to be more than what Candy have done. It smacks me as being abit like the Toyota recall farse - manufacturers who admit something is wrong are punished more than those who bury their head in the sand.

As you said, there really is no defence for Candy on this.

Optima: That's a shame because i don't think Beko are bad at all, especially when you consider their price. I'd be put off buying a fridge/freezer by Beko because it's on all the time, day & night. But there's no reason someone should be put off buying anything else by Beko, especially given that they could end up with something as bad as Candy/Hoover instead.

nrones: I admire that people make such alot of effort to speak English when England is so uttterly hopeless at speaking other Countries languages, but i do think there's abit of a language barrier. Your report regarding the 1 drum in 1000 that doesn't get welded properly sounds feasible, bearing in mind my limited technical knowledge. However, what i can't see is that Candy has made any great effort with regard to a recall, and that's where my biggest issue lies.

If you can post proof that they have issued a recall then i'm happy to stand corrected. Again my apologies if the language barrier has meant i've not fully understood :)


Post# 541268 , Reply# 20   9/2/2011 at 17:29 (4,481 days old) by HooverKeymatic (England)        

aquarius8000 - I was saying that they both have a possibility of exploding as they are probably made the same.

Post# 541269 , Reply# 21   9/2/2011 at 17:29 (4,481 days old) by nrones ()        

Sorry for if I have bad english, or anything, but just my last one..

You understood correct, 1 in 1000.

About proofs, I can't go any further than this, people for Candy said they've sent e-mails, if they are lying, I am lying to you too, but I don't think they are lying personally, the rest is up to you :)


and sorry because I edited my detaily explained comment into that you can see now, that may sound bad, and make some people angtry, but I really lost energy on obviously pointless "defence", and what I wanted now is to tell what I honestly felt (love it or not), and escape such conversations for ever

Post# 541279 , Reply# 22   9/2/2011 at 18:42 (4,481 days old) by aeg03 (London, UK)        


I think its great that you got to visit the Candy factory. Did U get to look at the whole firm? Is the Head Office there too?

Post# 541320 , Reply# 23   9/2/2011 at 23:21 (4,480 days old) by arbilab (Ft Worth TX (Ridglea))        

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Sorry, that assembly should NEVER have failed, much less as many times as it did. It should have been overdesigned by 150% like any assembly whose failure causes a hazard because of the amount of energy it contains. That's just good engineering practice. Which is getting harder and harder to find.

What's perhaps more surprising is that the Crown hasn't come down on them. Euro generally having more stringent consumer regulations than US. Or why anyone would buy a potential bomb once the potential is exposed. I should rather think that by their shoddy engineering and lackadaisical response to the issue, Candy/Hoover/Electrolux/Hotpoint or however that web of chicanery assembles itself, would be blacklisted completely off the continent.

Yes I know that's harsh but I'm an engineer and I don't well tolerate shoddiness, especially when it threatens people and property.

Post# 541345 , Reply# 24   9/3/2011 at 03:47 (4,480 days old) by dascot (Scotland)        

Actually, the Beko recall was on appliances built between 2000 and 2006. Some of the current model numbers are the same, but are not affected according to information.

This recall info has been posted in all the national press, as far as I know, which given the numbers involved was the only real option to them.


Post# 541350 , Reply# 25   9/3/2011 at 04:13 (4,480 days old) by nrones ()        
replys xD

You aren't harsh at all! The drums should, and are made 150% for their needed strength, but those affected ones were caused by more someone's programming rather than engineering fail.. that's why, even with welding thing cooled down, affected drums couldn't blow at 1200rpm or less, only 1400 and 1600rpm.

Yes, there are Head offices, and export/import for the whole work, aswell as R&D laboratorries, projection rooms, assembling part, and warehouses (in which were around 80.000 units of Washers, WD's amd dishwashers waiting to be exported :D)

In UK only, Candy did an "inside" recall, because they have an amazing net, and that over 95% of bought units in UK is registered online, as they are being adviced to do it both in store, or on stamp that is on machine.. In Germany, where it isn't like that, they announced it on the website, it was repeated on TV, and newspaper. Also, for another proof, I use Candy's securiflame story (fetatured in 1 of those threads). I've tried to get an e-mail that Candy sent to those neighbors in London, however neighbor is a bit old fashioned, doesn't realise that Gmail lets like 7000mails memory, so she still deletes them :O
Now, when I see you mentioned Toyota and "head in the sand", I quite see your point, but then, it seems you weren't aware of the thing that is in the link..


Post# 541445 , Reply# 26   9/3/2011 at 15:41 (4,480 days old) by arbilab (Ft Worth TX (Ridglea))        

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Nrones, I don't understand how it is possible to program a machine for a speed it isn't built for. And 150% of 1200 is 1800, the machine isn't capable of that even if it didn't explode trying.

Catastrophic appliance failure is unheard of in the US. Catastrophic as in destroys itself, threatens life and limb, burns the house down. We make lots of rubbish products that break down every full moon but they don't attack us.

Post# 542056 , Reply# 27   9/6/2011 at 17:46 (4,477 days old) by FL1012 ()        

Thanks for the further explanation, I appreciate it. It sounds like Candy have possibly done more to alert & ressure the public in Germany than they have in the UK. I appreciate they might've been able to do an internal recall in the UK using sales information, but for anyone they might've missed it doesn't appear theyve done any newspaper adverts to alert people, or anything similar, hence why there are people still using faulty machines.

Thanks for clearing up the Beko issue - i was sure it wasn't recent models that were affected and your link confirms that the youngest model is 5 years old. Not perfect by a long strech, but i havn't seen Candy/Hoover behaving anywhere near as responsibly as Beko therefore my money would be on Beko anyday. Particularly since Candy/Hoover are more established & should easily know better.


Post# 542181 , Reply# 28   9/7/2011 at 08:32 (4,476 days old) by nrones ()        
Are you sure you checked my link?

Let's say Candy started exploding in January 2010 (it started later, but I don't want someone to say i am shortening it up..), in Germany there was all in public, in UK it was done off publicity, but it was done! There were articles about that in Which, and some newspaper too..
This woman's (link) fridge made a fire in 2007.. London Fire Brigade told beko that they had something around 20 cases of their fridges burning down people's home (from 2007 till APRIL 2010).. Man DIED (NOVEMBER 2010), and then finally recall at APRIL 2010!!

If Candy copied Beko, then a recall would start somewhere between 2012 and 2013...


Horray!! We are having 2 active threads about this :D fun fun fun -.-


Post# 542245 , Reply# 29   9/7/2011 at 13:37 (4,476 days old) by AquaCycle (West Yorkshire, UK)        

aquacycle's profile picture
I've said it before, and I'll say it again....

I love how people are legitimising Candy's lack of action and defending back manufacturing by just bitching about other brands. If somebody says "Candy machines exploding is not acceptable" you can't argue back with "well Beko fridges set fire so neeeerrr". That's not really a valid argument, is it?

Post# 542260 , Reply# 30   9/7/2011 at 15:15 (4,476 days old) by nrones ()        
I've said it before, and I'll say it again.... too

It should have never happened.

My point:
Making your oppineon - ok, Informing people - ok, but making 9 or 10 thrads about SAME happening, about SAME brand?? Why?

Also the funniest thing is that any info that comes for "defence" is being forgotten, and each thread gets new comments (with same complaints) no matter what.. example: "thousands of machines" or "it can kill"

And now, specially for you, since you seem to be one who "learns" those kids how to "use" this forum (where I totally agree with you in that case), and from the other side you are replying on 2 SAME threads that are BOTH active just because of the manner of that.. if say, Aquarius8000 made a same thread as one still active, he would be well judged by now (and he'd deserve it)...


Post# 542262 , Reply# 31   9/7/2011 at 15:30 (4,476 days old) by AquaCycle (West Yorkshire, UK)        

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You're right about the 2 posts on the same topic. However, there's still no hiding from the fact that all you've done is attempt to defend Candy by highlighting the errors of another company! And as I said, that's hardly a valid defence!

Post# 542264 , Reply# 32   9/7/2011 at 15:44 (4,476 days old) by nrones ()        
Sorry, I'm mixing threads

Now that I read the whole thread up, I get it, and I'm sorry about that. I just got confused.. It now started to confuse me that whole number of threads, I don't know what was written were..

The reason I wrote that is because I read a lot of comments like this:
Bad Candy, Shame Candy - Look how responsible Beko is..

that was why I wrote "how responsible...", but now I realize it even wasn't on this thread, so sorry again really :(


Post# 542266 , Reply# 33   9/7/2011 at 15:51 (4,476 days old) by AquaCycle (West Yorkshire, UK)        

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^Oooh right, I'm with you now! Sorry about the misunderstanding. I must have missed a post or 2 by mistake, I thought you'd simply argued that "this happened to Candy, but this happened to Beko, so it's ok". I understand what you meant now. And I agree, both Beko AND Candy should have done something...should be DOING something. But as always, it's all about the money. Sad times :(

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