Thread Number: 36935
Samsung Dispenser Drawer Leaking
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Post# 549376   10/14/2011 at 17:55 (4,427 days old) by Ironrite ()        

Seeing if anybody else is having problems with their Samsung FL washer leaking water from the bottom of the dispenser drawer. I've cleaned the drawer so it sits flush in the machine, so no build ups of detergent or softener. What I've noticed when the washer first starts to fill, it is ok, no leaks. It tumbles a bit, then adds more water. I have it set to a warm wash on perma press cycle. When it adds more water, that's when the leak or flood starts, running out the bottom of the dispenser drawer.

Post# 549403 , Reply# 1   10/14/2011 at 20:42 (4,427 days old) by thomasortega (El Pueblo de Nuestra Señora de Los Angeles de Porciúncula)        

Isn't your water pressure too high?

Post# 549414 , Reply# 2   10/14/2011 at 21:47 (4,427 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

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maybe you should check if its your water inlets that are not plug in correctly or maybe its just the dispenser drawer thats not in fully and (*off topic for a sec{i prefer a top load washer no dispenser as i put the detergent as the washer fills}) Or it might be a defective dispenser drawer? but i think a picture is worth a 1000 words and would help members here to locate your problem

Post# 549420 , Reply# 3   10/14/2011 at 22:43 (4,427 days old) by gansky1 (Omaha, The Home of the TV Dinner!)        

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Magic google to the rescue. Looks like it's a problem with the siphon cap in the drawer.


Post# 549860 , Reply# 4   10/16/2011 at 18:53 (4,425 days old) by Ironrite ()        
Thanks Guys!

No luck fixing it. Water pressure hasn't changed here. On city water system, no new meters, pipes or anything. Given our crappy, hard water, we'd probably be blowing out pipes if the pressure increased.

The drawer doesn't have the removable cups that could work loose. Just a small dam like piece to lift if you're using powdered or liquid detergent.

Did try cleaning all the water holes over each dispenser area. Tried a couple of fills and no leaks, but when I added clothes I had a flood again. Made no difference for a hot, warm or cold wash. Doesn't leak on the rinse fill part of the cycle.

When it fills you can almost hear a change in sound, like when you fill a jug, as if there may be some sort of obstruction in the fill hose to the tub. It is under an extended warranty, so I'll give Best Buy a call and have them take a look at it. Will give an update when that happens.

Post# 549955 , Reply# 5   10/17/2011 at 09:10 (4,425 days old) by gizmo (Victoria, Australia)        

Does your machine fill with hot water?

Does it only leak when filling up for the wash, or when filling for both wash and rinse? or rinse only?

I have an LG front Loader. I have recently acquired another machine exactly the same and both machines have the same trouble. I have modified the older machine to mostly fix it.

the trouble is filling with hot water. It never leaks when filling with cold (the rinses) but it leaks when filling with hot water. It is steam and hot air accumulating inside the drum, when the clothes start to tumble it causes a pressure build up inside the drum, on the LG the only vent to outside is through the dispenser drawer. If the drum is pressurised, the incoming water won't run easily into the drum, and it overflows out the front instead. Air building up in the drum needs to be vented and in my LG the vent is to the top of the dispenser cavity. From there the air flows under the drawer, up inside the dispenser drawer and out through the handle. Inside the handle I can see a row of small holes to vent the escaping air. In the LG the vent holes are not well designed, they are too low down and if the air is coming out fast (as it does when steam is building up in the drum) then it carries water out with it, which runs down the front of the machine.

I have blocked the original holes with white silicone sealant,and re-drilled more holes higher up inside the drawer, behind the handle.

I can post photos later, not tonight.

Temporary fix - try leaving the drawer open an tiny bit - leave a tiny gap for air to escape as water fills up inside.

Older machines used to have a separate vent at the back of the machine, not sure why they have disappeared.

Post# 550265 , Reply# 6   10/18/2011 at 18:20 (4,423 days old) by yogitunes (New Jersey)        

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Good luck with BestBuy service.........a had a nightmare with them.....

but keep receipts from the service....and read your policy.....3 service calls for the same machine REWARDS you with a new machine....

Although it did take me placing the machine in the middle of their front doors blocking the entrance.......but I DID leave with a new machine!.....

Let us know how you make out with the fix....

Post# 550296 , Reply# 7   10/18/2011 at 20:44 (4,423 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
here is a quote from a french tv show that i watch a few yea

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Here is something i learn from a french show that i learn a few years back it was about a maytag top load washer that was bought and use for 5 years the owner of the washer calls for service after service because she keep having trouble with her maytag topload washer and after checking her store poplacy and her extented warrenty papers and by the legal warranty if the washer turns out to be defective or a lemon ( thats another way of saying defective) you are in right to ask your local store to exchange your washer for a new washer similar model or of recent year.

"Quote from a french show about a lemon washer Faced with a lemon from a french show but translated with google translate

It is precisely to avoid legal hassles that Celine has purchased an extended warranty on all appliances. One of these, the washer does not work well. It will not spin as it should. An intermittent problem which is that when done washing, sometimes spinning does not just do.

According Comerco, a unit of three break during the period covered by the extended warranty of five years. But which one?

In the lottery of misfortune, Celine won a lemon. That's seven times a technician replace the defective parts. Despite repairs that cost $ 1400, paid by the guarantee, the problem of spin remains unresolved.

"I told them:''Maybe it's a lemon? Maybe he should change the washer?''They said,''It works,''the washer. They have no proof that it does not work, "she said.

The extended warranty purchased from a dealer in appliances, and administered by Comerco, however, contains a clause Lemon.

"I think I raised the same problem at least seven times, and it does not really understand that I am still struggling with," Denise indignant.

To require the replacement of the lemon, Celine has yet not even need an extended warranty. All she has to invoke the legal guarantee.

Jean-Pierre Fafard
"If a repair is made and remade twice, three times on the same piece, one is faced with a lemon, and the client can request the cancellation and replacement with a new appliance," says Ms. Fafard.

Even with an extended warranty guaranteed by an insurance company, Céline did not avoid legal hassles. For the replacement of the lemon, it had to continue Comerco. Goodbye peace of mind!

"For service contracts, extended warranties or guarantees in all areas, and even insurance policies there are terms and conditions, exclusions too. Not everything is covered, "says owner Comerco.

"We paid for a service that would provide full protection for the unit, you have the right to get the service that is expected," says Celine.

"I more or less confidence in the extended warranty. I feel we have been fooled, says Denise. We had to fight for protection that had been paid, and I think it's a shame. "

In conclusion

Comerco finally acknowledged that the washer was a lemon from Celine and replaced with a new one.

With the exception of those cases of lemons, the legal guarantee is not a so-called replacement cost coverage. The judge should take into account that you used your property for several years, and he will order the dealer to compensate only for abnormal wear.

You will be reimbursed only in part." and your in right to be compaensated so be sure to keep your original bill of purchuse as well as any tech repair bills if any.

Post# 551215 , Reply# 8   10/22/2011 at 07:39 (4,420 days old) by Ironrite ()        
Tuesday's is the Day

Thanks again for the additional information.

I did try leaving the drawer open a bit, no luck, it still overflowed. It overflowed on hot, warm and cold water settings and for both fill and rinses. Best Buy service is coming out here on Tuesday. When they were told about the problems, the person on the phone seemed to know what was happening. Their diagnosis is something blocking the fill tube from the drawer to the drum. Also the matching dryer is making a thumping sound. They said there is a bearing at the back that could be going out. Interesting since the machines are from 2007, so not that old. Apparently I'm not the first customer with this problem.

Short of about 6 weeks when I used some liquid Gain detergent, I've used either powdered Tide for HE or Sears HE detergent in the machine. I do hot and warm washes mostly. Even with our crummy water I'm surprised there would be a build of detergent. I wonder if may be due to fabric softener build up in the tube. Though again I generally rinse in warm water. Being in the desert here, our cold water is never that cold.

Post# 551970 , Reply# 9   10/26/2011 at 08:03 (4,416 days old) by Ironrite ()        
Mischief Managed

Best Buy came out yesterday and found the culprit. There is a comforter that had some slight rips and the tech found a ball of fluff in the fill tube. Fills just fine now.

Again, thanks guys for the suggestions and help with this. Hope this helps as well if someone else later has this problem.

Post# 551971 , Reply# 10   10/26/2011 at 08:06 (4,416 days old) by Ironrite ()        

And the dryer making the thumping sound? The tech mentioned that we've gotten good use out of this one as most he's seen have split within a year. This wasn't a cheap set when purchased, so that surprises me. You can see near the fin that the tub has split along the seam line. He'll be back in about a week to replace the whole tub.

Post# 552661 , Reply# 11   10/29/2011 at 16:07 (4,412 days old) by toploader1984 ()        

my aunt bought a new samsung dishwasher last year around thanksgiving, they paid about $700 for it, i told her to buy either a bosch or a ge but she wanted a samsung, when i was over there for thanksgiving she was loading the dishwasher and pushed the rack in to close the door and 3 wheels fell off of the bottom rack! i told my aunt if that was ME i would have returned that thing the NEXT day!

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