Thread Number: 37575
Hotpoint Washer Exploded
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Post# 558803   11/23/2011 at 15:39 (4,387 days old) by domesticbliss ()        

Hello all! What an interesting forum - fascinating seeing some familiar vintage appliances. I came across this site whilst googling for an Electra 11500 which my Mother had for 17 years - problem free too I think.
Anyway, I thought I would enlighten you guys to my latest incdent.
Whilst on final spin (1600) our 3 1/2 year old Hotpoint Washer exploded. I mean that the internals burst though the top of the machine, cracking our new worktops in the process. After contacting Indesit they have offered us a replacement machine (the Hotpoint WMF760) and compensation for the mangled clothes stuck in the machine. We are still awaiting an answer about replacing the worktop. It seriously frightened my Wife and sent knifes and crockery onto the floor; fortunately our 5 month old was not in the vicinity at the time. I am an engineer, and cannot fathom out what caused this. I am not going to rip it apart as Indesit want it back for investigation. Have a look at these photos and see what you reckon!!


CLICK HERE TO GO TO domesticbliss's LINK


Post# 558805 , Reply# 1   11/23/2011 at 15:41 (4,387 days old) by macboy91si (Frankfort, KY)        
Dead Horse :)

macboy91si's profile picture

There have been NUMEROUS posts on this, if you use the Searchilator you can read to your hearts content, I think the big offender was Candy.

 

Hi, and welcome to the group!

 

-Tim


Post# 558858 , Reply# 2   11/23/2011 at 21:23 (4,387 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
I don't know if anyone has said officially but it appears a drum welding process went wrong and it comes apart in operation hurling the drum through the outer tub and through the machine top. One vendor may be making drums for several machine brands, and of course many brands are already cross-owned.

Post# 558878 , Reply# 3   11/23/2011 at 23:20 (4,387 days old) by qualin (Canada)        

Wow.. That is downright awesome. I've never seen anything fail quite like that before. I can understand how that would be downright terrifying.

It's strange seeing the inner drum without the machine being disassembled yet.

Sorry to hear you got burned.


Post# 558976 , Reply# 4   11/24/2011 at 14:30 (4,387 days old) by domesticbliss ()        

Thanks for your replies. They are delivering the new machine on Monday and have sent an A4 sticker to go on the old machine which says "THIS APPLIANCE IS URGENTLY REQUIRED FOR Q&R INVESTIGATION" along with a few other details. I don't expect I will hear the cause of the failure!! I will keep you posted.

Post# 558986 , Reply# 5   11/24/2011 at 16:35 (4,386 days old) by ariston4life ((Dublin) Ireland)        

ariston4life's profile picture
the reason for all these failures is a weakened drum seem that over time splits and causes the drum to break apart... whoever makes the drums needs to re-evaluate their R&D

Post# 558996 , Reply# 6   11/24/2011 at 18:41 (4,386 days old) by FL1012 ()        
Stabilising Bar.....

Am i right in thinking that Hotpoint/Indesit retro-fitted some sort of (largely inadeqate) stabilising bar to some of their affected machines?

I thought this problem had more or less died out on Hotpoint/Indesit machines & that they were largely more sucessful in sorting it out as it occured, unlike Candy/Hoover who's machines still seem to be appearing in local press because of their failing drum welds.

If you think the Hotpoint shown in this thread looks bad, you should see the mess of some Candy Grand O's and Hoover Vision HD machines that have exploded. Seems to me that as much as i'm not a fan of any of the brands, the Hotpoint/Indesit ones don't seem to create quite as much devistation when they fail.

To domesticbliss:

I trust that the replacement Hotpoint won't suffer the same fate - Hotpoint/Indesit do seem to have improved quality in the last 12 months (though they needed to). However i might be inclined just to ask for compensation & go & choose my own new machine from another manufacturer. Some of Hotpoint's very latest designs look alot better made than the one they're offering you. The WMF760 is quite a decent spec machine - they've not just offered you the cheapest they could find (it's 429.99 in Currys), but it's one of the older machines in their range and their newer ones like the one posted below, appears better built.

Failing that, Zanussi & Gorenje are two of the other decent cheaper brands. AEG isn't bad but they're essentially a slightly better built Zanussi & possibly not worth spending too much more money on. Some higher end brands that are decent include some LG models & Miele machines. If you use Which? to help choose a machine, read the owner reviews aswell as Which? tests, as Which? tests don't show long-term reliability, where their owner reviews can do.

Hope that helps,
Liam



Post# 558997 , Reply# 7   11/24/2011 at 18:47 (4,386 days old) by FL1012 ()        
Newer Hotpoint

Forgot to show a link to an arguably better-built Hotpoint. The one's like this feel more solid.

CLICK HERE TO GO TO FL1012's LINK


Post# 559125 , Reply# 8   11/25/2011 at 12:20 (4,386 days old) by aeg03 (London, UK)        

Hi FL1012,

I thought that it was because of the drum paddle coming off and the clothes falling through and the whole think to shatter. I may be wrong. The Indesit we have has the fiddly paddles which feel like they might fall off with a heavy load, the paddles make a sound when manually rotating the drum.


Im trying to sell this on Gumtree as its brand new.


Post# 559423 , Reply# 9   11/26/2011 at 16:21 (4,384 days old) by domesticbliss ()        
Split Drum?

Thank you for your replies. I was about to go out and purchase a Zanussi, when the phone rang and it was Indesit offering me a new machine. I accepted, along with a cheque for the damaged clothes. I am still awaiting an answer for my damaged worktops. I am also going to film the machine as extra evidence too, as they are taking the machine away Monday when they deliver the new one.

I was studying the failed machine earlier. The drum has split where it joined underneath one of the three "paddles". The paddle is now wedged between the drum and the outer drum/tub. I guess this came off causing the drum to separate? Up until now the machine was great, has had a real hammering and was VERY quiet.

Indesit MUST know of a fault. I simply cannot believe they offered us a brand new machine just like that. Scared? Guilty? I think so!! Considering so many of these explosions (admittedly Hoover/Candy items) made it into local and sometimes national press I think they want the machine back ASAP before someone else gets hold of it!!



Post# 559432 , Reply# 10   11/26/2011 at 16:33 (4,384 days old) by domesticbliss ()        

Question!

In picture 15 of 28 (see my link in my first post) on the far right of the picture, you can see a round component fitted to the chassis of the machhine. There are several wires connected to it. Is it a balance sensor? I am interested how these things work! I am a refrigeration engineer - makes a change to fridges etc!!

Thanks.

Wayne


Post# 559440 , Reply# 11   11/26/2011 at 16:46 (4,384 days old) by domesticbliss ()        
One more Q!

So, in pic 19, the 4 L shaped slots, are they where the paddle fastens too or where the drum joins? OR is the drum welded together on that rusty looking lip?

Post# 559465 , Reply# 12   11/26/2011 at 18:16 (4,384 days old) by FL1012 ()        
aeg03

That rings a bell now that you've said it, though i do remember reading about this (pretty flimsy) stabilising bar being fitted to some machines, and i dunno how fitting that would stop a paddle falling off so i'm quite unsure.


domesticbliss

If you're getting the new Hotpoint for free then i guess you can't complain. Personally i wouldn't want it as i think only their very latest ones show enough promise in the quality department, but it is very unlikely the new one will suffer the same fate as your current one - i think Indesit/Hotpoint took the problem more seriously than Hoover/Candy have.

Good idea re filming it. It amazes me that no authorities appear to have clamped down on Indesit/Hotpoint or Hoover/Candy, so there's no harm keeping evidence for future use if needed.

I'm not sure about whether that component in photo 15 is the balance sensor, i've not seen one before i'm afraid. However, from photo 19 it looks to me like the other end of the now seperated drum will also have 4 L shape slots. These would've lined up over the ones in the photo & the drum would've been welded/sealed at the point where the rust is. The paddle would've then clipped into the L shapes, effectively helping to strengthen the joint a little bit. It could be that the paddle came off/loose meaning the rusty (and seemingly weak) seem could no longer hold the drum together without the (albeit small) help from the drum paddle. It's also possible that when the paddle loosened an item of clothing got caught between the inner & outer drum, causing further stress on the drum seem.

However, it could simply be the fault of the (rusty) seem itself. This could've seperated by itself, allowing the drum to pull apart and causing the drum paddle to unclip itself. There's quite alot of possibilities unfortunately. On Candy/Hoover the problem was said to be the drum weld itself being inferior, but i'm less certain of the cause on Hotpoint/Indesit machines.

I'd hope it's not caused by paddles coming loose, as a quick look on eBay would reveal machines from many manufacturers that have paddles missing. I must admit even our Zanussi has paddles that you can rattle around abit, but Zanussi have used the same ones since the early 90's and i've never noticed a machine with one missing, so i guess they don't have the problem that some other makes have. The machines with paddles missing that i've seen are incidently Hoover, Indesit, Hotpoint and possibly Beko.

They don't make them like they used to, unfortunately :(

Liam


Post# 559473 , Reply# 13   11/26/2011 at 19:11 (4,384 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
Wayne, chip gyros/accelerometers cost about a dollar today. $20 toy helicopters have them. I don't know with certainty that's what they're doing for balance sense but it's a cheap, effective way to do it. For $3 it covers all 3 axes.

My '98 Frigiwhite doesn't have a module. It reads RPM changes during distribution and that's all. About 95% effective on mixed loads, but the timer is clockwork so it can't compensate for a missed spin where balance never happened.


Post# 559603 , Reply# 14   11/27/2011 at 03:46 (4,384 days old) by hotpoint9534 (UK)        

There is no physical "balance sensor" as such. As a previous poster said the module looks at the RPM during distribution and if this varies too much then the distribute is aborted and the machine tries again.

Tom.


Post# 559617 , Reply# 15   11/27/2011 at 05:33 (4,384 days old) by hotpointmark ()        
hotpoint washers

hi u hav just ansewed my qestion about the rubbish washing machines i just had new one hotpoint wml720 its like a bake bean tin if thats just happen to yours why hav u excepted a other machine for the same thing to happen again it dont make senes

CLICK HERE TO GO TO hotpointmark's LINK


Post# 559629 , Reply# 16   11/27/2011 at 06:35 (4,384 days old) by hotpoint9534 (UK)        

To be honest your sentence doesn't make very much sense. Is it really that difficult to use basic punctuation and grammar? Perhaps English in schools isn't taught very well these days.

Tom.


Post# 559655 , Reply# 17   11/27/2011 at 09:28 (4,384 days old) by A440 ()        

So glad that your family was not hurt!
I can't even begin to imagine what this must have sounded like!!!
They have to "think" about replacing your counter top? This is crazy!
They should give you whatever you want to stop you from contacting any media source!


Post# 559692 , Reply# 18   11/27/2011 at 11:14 (4,384 days old) by domesticbliss ()        

Thank you for your replies!! Liam, interesting theories. I think you are correct in saying the seam has gone weak and the paddle was helping it stay together maybe.

I will be contacting them again to demand that our worktops are replaced, with the added threat of media contact. I have already contacted Consumer Direct/Trading Standards as well as Which? Watchdog don't have a series running at present or I would have contacted them too perhaps. I certainly cannot afford a new machine at the moment, and we need one desperately with 2 children so the sooner this replacement is here the better (tomorrow morning)

The more I look at the machine, the more I see that the drum splitting has caused this. It is a very small joint too, given the stress it is put under at 1600 rpm/vibrations etc.

I think I would rather have another Hotpoint than a Beko, Haier or some unbranded junk. I have a Beko Fridge which is surprisingly good and solid, but I am a fridge engineer so if it breaks - no problem! On the other hand my neighbour has a Beko Washer and it has been fine (touchwood) Having said that, we wouldn't have chosen another Hotpoint this time round, once burned.............etc! We were looking at a Zanussi that was on offer in Comet. A Miele would be nice too!






Post# 559693 , Reply# 19   11/27/2011 at 11:16 (4,384 days old) by HotpointFan (United Kingdom)        
Watchdog

hotpointfan's profile picture
You can still report storys via there website! Poor Indesit group! First the Moon, then the Quadrio and now this?

Post# 559700 , Reply# 20   11/27/2011 at 11:46 (4,384 days old) by aquarius8000 ()        

Oops! will the wt960 explode? the wma63 wanted escape today

Post# 559701 , Reply# 21   11/27/2011 at 11:47 (4,384 days old) by AquaCycle (West Yorkshire, UK)        
Haier and Beko...

aquacycle's profile picture
Actually, both Haier and Beko are companies in their own right and are not "unbanded junk". Although Haier have been notoriously unreliable and are widely accepted as the worst brand of washing machine currently on sale, Beko aren't half bad. I was especially impressed with their latest range. I'd sooner own a Beko over anything that Indesit have ever churned out.

Post# 559702 , Reply# 22   11/27/2011 at 12:00 (4,384 days old) by FL1012 ()        
Drum Seem

It does look very thin for something that needs to take so much pressure. I would say 'they must know what they're doing' but after this you gotta wonder. On our albeit fairly old Zanussi (2001 ish) the drum seem is almost ribbed, like it's been punched/indented in small sections to reinforce it. I've never seen an Indesit/Hotpoint drum like yours prior to failure so i dunno how strong it looks in comparison, but that rusty strip does look abit feeble.

Definately no harm contacting the various organisations, including Watchdog via their website. The response from Hotpoint/Indesit seems good to me, but what annoys me is that nothing is done until a problem occurs. If it was a car, the manufacturer has to recall even if there's minimal chance of a failure that could compromise safety. Similarly the hammering Beko took from the Authorities/Press when they announced that a batch of older model fridge freezers could catch fire. It seems if you keep hush like Indesit & Candy then it's ok but if you admit a problem (like Beko) then you get punished.

I wouldn't trust a Haier as far as i could chuck them, but Beko washers are alright for the money. I'd have a Beko over most Hotpoint's, though the signs are there that Hotpoint/Indesit have started to turn a corner. It's v difficult to judge todays appliances as the quality can rise & fall from one range to the next - Zanussi dropped dramatically around 2005 when it stopped it's FJS & FLE ranges & moved over to ZWF models, similarly Hoover's quality dropped fast when the Nextra range stopped and Vision HD/Optima ranges started. Hotpoint seemed worst with the WF range (or those of the same age - 2005 ish) but then started to get better again with the latest range looking quite good for the price.

The general rule of thumb seems to be that the least risky brands are (in rough ascending price order) Zanussi, Gorenje, AEG, Bosch, LG, Miele, though AEG doesn't always seem worth the extra money over a Zanussi (same manufacturer, Electrolux) & Bosch is dependant on where it's made (the cheaper stuff isn't always German & can be rubbish).

Hoover/Candy, Haier & Bush seem the ones to avoid, Whirlpool follows not far behind & Hotpoint/Indesit & Beko sit somewhere in the middle, with Hotpoint making less sence than Indesit as they share components but cost more to buy. Beko make sence as a budget choice (upto 250 ish) but i wouldn't spend a fortune on one.

The only thing Beko don't seem to do very well is tumble dryers. All their other stuff seems alright to me. If i was on a budget for a dryer i'd get a cheap Zanussi or a White Knight (made in Britain).

Anyway, i've rambled so i'll shut-up!

Liam


Post# 559725 , Reply# 23   11/27/2011 at 14:02 (4,384 days old) by domesticbliss ()        

Interesting!! Especially about Beko. I didn't mean Beko and Haier were "unbranded junk" just was in the same sentence. You're right, they are both companies in their own right. Beko being based in Watford near where I used to work. It is still a brand name though, owned by Arcelik or something and most of it coming from Turkey (fridges at least)]

After studying the Bush range (Argos now own both the Alba and Bush brand names) in argos, they are near on identical to the Beko's, as are the ProAction models.

Haier.......used to work on their Air Conditioning. Cheap cheapo cheap in every sense of the word.

My mum had 2 Bosch machines after having her Electra/Creda 11500 for 17 years, and the Bosch ones weren't anything special. Bosch/Siemens/Neff is overrated in my opinion!

We did consider a Beko, especially their latest WMB range. Wasn't sure though...............might have bitten the bullet at the right price. The specs are certainly good. I have heard stories of the cheaper models taking AGES to complete a cycle, even the alleged quick wash cycles. Anyone heard of this?



Post# 559726 , Reply# 24   11/27/2011 at 14:17 (4,384 days old) by domesticbliss ()        
White Knight

Now you mention it, we have a small white knight dryer and my in-laws have the larger condensing version. Both machines get hammered and are fantastic, albeit basic and a little plasticky. I had to put a new run capacitor on mine once as the motor wouldn't turn but apart from that its been brilliant. Yes, British made too (Yorkshire I believe?)

Wayne


Post# 559734 , Reply# 25   11/27/2011 at 14:57 (4,383 days old) by AquaCycle (West Yorkshire, UK)        
Beko cycle lengths...

aquacycle's profile picture
You're right, the cheaper Beko's take FOREVER to do a wash cycle. I had the basic 1000rpm Beko (pictured below) and as much as it did wash well, it took a very long time. The newer models have improved on this, as they now have the addition of time saver buttons and "daily wash" cycles that take around an 40 mins - 1 hour. They're also very simple machines, easy to repair and cheap on parts. They remind me a lot of old Hotpoints in that they're not the best machines, not the most reliable, but they're reasonably priced, wash well, cheap on parts, simple yet effective.

Post# 559736 , Reply# 26   11/27/2011 at 15:03 (4,383 days old) by AquaCycle (West Yorkshire, UK)        
Bush/Proaction...

aquacycle's profile picture
Bush and Proaction washers are made by Haier and Vestle, depending on the model.

Post# 559739 , Reply# 27   11/27/2011 at 15:24 (4,383 days old) by Haxisfan (Europe - UK / Italy)        
Long wash times...

haxisfan's profile picture
Hi 'domesticbliss', it seems that the many manufacturers take away some of the wash options we mostly love on their BOL versions, it's just the way the market goes... if you want more you've got to pay more! So, if you are into Beko, just make sure the model you're after offers the options you deem essential to your wash habits. You can usually search a particular model online and even download the manual... so you know what you're getting ;-)

'FL1012' I agree with you while you're hinting at the declining quality in the world of white goods, but I strongly disagree about putting Candy/Hoover on the same level as Haier... and especially not beyond Hotpoint/Indesit! It's still a brand that I trust and there's plenty of evidence around that I'm not the only one to do so (do you ever read reviews? Yet, I'm aware that reviews are not the be all and end all of a product's integrity). I've recently added even some more Candy appliances to my household, with the latest being a frost free fridge-freezer (Krio) which once again only manages to put a smile upon my face everytime I walk past it: it's good looking, well built, quiet and above all it excels at doing the job it's meant to do!

As for Bosch I cannot agree more with you 'domesticbliss' and the overrated theory... and in my book, I would say the same thing about the entire Electrolux group. Having said that, I still believe in her majesty 'Miele' although even that isn't perfect.

Well... I'm still glad all these brands exist... plenty of choice and variety ;-)


Post# 559769 , Reply# 28   11/27/2011 at 17:13 (4,383 days old) by FL1012 ()        
Beko

I think Beko have built up quite a decent reputation for themselves, hence why so many guys on here are positive towards them, including me. There's alot of owner reviews on Currys & Comet websites, plus owners on Which? where people have bought them after being let down by a more expensive machine from well-known brands, only to be very pleasantly surprised by Beko. You're correct, they're owned by Arcelik, a Turkish firm. Bit of an unfortunate name if you ask me, i think everything of theirs is made in Turkey, certainly everything i've seen of theirs has said 'Made in Turkey'.

As AquaCycle said, some of their machines were noted for taking an age to complete cycle, but they did do machines with Intensive cycles & many have Quick or Quicker Wash buttons/cycles. Long cycles is a critisism of many modern machines, Beko's just one of them.

Agreed re Bosch/Neff/Siemens - it's badge snobbery that keeps them in business. Theyre abit like VW Group, bit of fancy plastic & all of a sudden it means they ooze quality from top to bottom. Over-rated & often overpriced. The cheaper Bosch stuff that family & friends have had has been rubbish. Could've bought a Beko for less & had it last longer. Their higher end stuff is ok but it rivals Miele & LG for price & both of those seem to do things better i think.

White Knight build their dryers in the Hipperholme factory near Halifax, West Yorkshire, which used to be owned by Philips. I kinda liken them to Fiat. Cheap plastics but the important bits are pretty sound, and the prices are very competitive. Plus you get that feel-good factor from buying one of the last remaining appliances made in Britain.


Post# 559771 , Reply# 29   11/27/2011 at 17:21 (4,383 days old) by steve1-18 (Grovetown (Augusta), GA)        

In the words of Frank Romano: "HOLY CRAP!"

Post# 559773 , Reply# 30   11/27/2011 at 17:26 (4,383 days old) by FL1012 ()        
Hoover/Candy

Hi Haxifan

I know Hoover/Candy have their fans, and they certainly seem more popular in Europe, but i just don't rate them. My Auntie's Candy Activa Smart seems alright, but it's from the Hoover Nextra era of machines that was abit better made than the later ranges. Even that has let out a burning smell on a few occasions.

The reviews from owners of their appliances in the UK is not complimentary at all. Even though Which? magazine rated some Candy Grand O washers as best-buys, so many owners have complained of machines being delivered with faults or the machine suffering breakdown after just over 1 years service, that Which? has removed some of the products Best-Buy awards. It's not helped by a less than perfect service from Hoover/Candy, who don't seem to treat faults seriously enough.

Im afraid therefore, that whilst i'm not a huge fan of Indesit/Hotpoint's newer stuff either, i think Candy/Hoover is poorer. The day they start producing stuff that's worth the money they ask (they're not even THAT cheap) is the day i'll start to change my mind.

Liam


Post# 559869 , Reply# 31   11/28/2011 at 07:15 (4,383 days old) by JETCONE (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers)        
in 15 of 28

jetcone's profile picture

that round box with wires is your water level sensor.

Wow cheap welding or design for sure. Especially after, what, almost 100 years of washer construction in the world!!

You should DEFINITELY get a new countertop. Especially since some "bean counter" at Hotpoint pushed to save a few $$ so now you have to shell out those $$ for a countertop!

 


Post# 559908 , Reply# 32   11/28/2011 at 11:40 (4,383 days old) by Haxisfan (Europe - UK / Italy)        
Hi FL1012

haxisfan's profile picture
Thanks for getting back to me.

I feel you probably slightly misunderstood my words... I was referring to reviews from UK sites rather than from other European places: most of them get good reviews and few bad ones as it's the norm with almost any other product. Even if you take a look on UK auction sites you don't see as many failing Hoover/Candy as from some other brands. Still, as I said earlier, reviews can only be somewhat indicative and they have to be taken with a pinch of salt... to truly interpret them one has to consider many aspects... such as who's writing them, what is being evaluated, what mood they were in when they wrote them, why they wrote them and so forth. No... what I really really trust, is long consolidated experience from my part and from those I know.

Unfortunately, there's has been a bit of mixed-up story about this brand in the UK for years... I don't won't to speculate here... but half of it has been speculation anyway! I was seriously put off against Candy-Hoover 12 years ago when I bought my 1st Candy appliance, an upright freezer... so, during my decision making stage I thought "the hell with it... at the end of the day it's only a cheepo", so I got it! I continued gaining trust in this brand and after my 3 year old failing Indesit dishwasher I gambled on Candy-Hoover again and there you have me dishwashing away for 9 trouble free years (and I expect some more). That decided it: et voila... another year went by and there there was... another Candy-Hoover on my doorstep! A washing machine this time: what a breath of fresh air after all the hassle I had with my previous Zanussi!! The list could carry on for ever, but... regrettably, there's only a limited number of appliances that one can have... although I'd love to adopt them all... but I don't have the space I'm afraid.

I can see that my Candy microwave is made in China and... well. I haven't checked the fridge, but it's too early to talk about reliability, yet... so far so good... and as I said earlier they put a massive green tick in all the remaining boxes! I'm afraid, it's history repeating itself: the amount of unjustified negativity about this group (Candy-Hoover) from a very limited circle of people hasn't changed much in the last couple of decades, however my experience has prooved at large the utter lack of foundation in these defamatory claims.

Anyway... enough rambling from me... for now :-P


Post# 559959 , Reply# 33   11/28/2011 at 14:35 (4,383 days old) by arbilab (Ft Worth TX (Ridglea))        

arbilab's profile picture
Doesn't Candy/Hoover/Electrolux own Zanussi?

I've got 2 GE microwaves. The '82 contains Toshiba parts, still works. The '85 that came with the apartment was made in Korea, had to have the board replaced this spring. Nothing made today is going to last 26 years.


Post# 559962 , Reply# 34   11/28/2011 at 15:04 (4,382 days old) by domesticbliss ()        
Separate Brands

As far as I am aware, Electrolux (AEG/Moffat/Zanussi etc) are separate to Hoover/Candy.

Post# 559973 , Reply# 35   11/28/2011 at 15:56 (4,382 days old) by AquaCycle (West Yorkshire, UK)        

aquacycle's profile picture
Correct - Zanussi, AEG and John Lewis machines are all made by the Electrolux Group. Hoover and Candy are both made by Candy.

Post# 559974 , Reply# 36   11/28/2011 at 15:57 (4,382 days old) by domesticbliss ()        

So.........new washer arrived. It works and hasn't blown up yet. I have the problem of excessive vibration again though. The machine is perfectly level, but sits on Laminate Flooring on top of wooden floor boards. Anyone have any suggestions? Was thinking of a plinth to spread the load on the floor or some kind of anti vibration mat?
The cheque for the clothing also arrived today. Also had phone call from Indesit and they want a quotation for thee worktop replacement, then they said they will sort it for us.

Have to say this machine is not as quiet as the other one was. You can hear the motor when its washing, whereas the other one was ultra silent (it even said Silent on the front......)

Wayne



Post# 559980 , Reply# 37   11/28/2011 at 16:41 (4,382 days old) by dascot (Scotland)        

If it were me, I would be tempted to put in writing to Indesit Group that you don't feel the machine is equivalent spec to the one which failed, as it's louder etc. IMO, they should be doing all they can to get you on side, and if that means throwing a more expensive washer at you, then so be it...

But that's maybe just me :)



Post# 559993 , Reply# 38   11/28/2011 at 18:36 (4,382 days old) by FL1012 ()        
Shove it on eBay......

as 'unwanted gift' or something & put the money towards a Zanussi with Inverter Motor instead. Some of the Hotpoints are really quiet, but like with many machines, the ones that are not specific quiet models really do whine when they're running. My Mums newer (2007) Zanussi that we had before we moved house used to make a whining noise everytime the drum turned. I think it's just the cheap brush motors that are used now. The Zanussi's with Inverter Motors are very quiet, you can only hear the pump & a slight noise during fast spins in the videos i've seen. I think all their Jetsystem models use the Inverter Motor now (it used to just be top-end 8kg models).

To me it seems although the model is noiser, if it's the one you were expecting (WMF760) it's actually a pretty decent spec and is otherwise a fair replacement for what you had. The fact they've got the cheque out to you for the clothes & are offering to pay for the worktop is pretty good. It's their fault and they should be paying, but there's alot of companies that'd try & wriggle out of it or offer you the cheapest machine they could find, so i think fair play to them tbh.

However if you want something that's quieter, without going down the really expensive route, the Inverter Motor fitted to some Zanussi's would be worth a look.

Liam


Post# 560104 , Reply# 39   11/29/2011 at 07:16 (4,382 days old) by hotpoint9534 (UK)        
Motors

I don't understand why modern brush motors whine so much. Especially as Zanussi has used the same design "SOLE" brush motors in its machines since the 1980s. My 1989 Jetsystem has a SOLE motor which doesn't whine at all, it just makes a gentle hum. Perhaps it's the higher speed motors that are the root of the problem.

I must point out that some Zanussis use AEG/FHP or CESET motors. Again I've used a 1980s FL1012 in the past with an AEG/FHP brush motor which doesn't make any whiney noise. Admittedly the design of these has changed unlike the SOLE motors.

Tom.


Post# 795253 , Reply# 40   11/21/2014 at 12:32 (3,294 days old) by washerman250 (BLACKPOOL united kingdom)        
hope that does not happen to mine

washerman250's profile picture
my hotpoint aqualtis AQGD169S could do that scary

Post# 795271 , Reply# 41   11/21/2014 at 15:30 (3,293 days old) by washerdude (Canada )        
Infact

I've begun to see this happen with american front loaders maytags maxima , whirlpool duet etc. Same thing in the picture, not as badly destroyed but still the drum was split. Some people say this is more prone on the new duets with the spiral embossed drums. However, All the reports of the maxima's exploding had the non emobbosed and spiralled drums. I'm fairly concerened with this happening with our new duet.

Here are some i found:
www.saferproducts.gov/ViewInciden...
www.ripoffreport.com/r/Sesrs-Outl...
www.saferproducts.gov/ViewInciden...

UPDATE:
Most recent is the new (this may scare you) Maytag XL series. This kinda looks like they didn't remove the shipping bolts. But my duet has NEVER come even close to doing this.

www.saferproducts.gov/ViewInciden...



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