Thread Number: 38249
A Tale of Two Speed Queens |
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Post# 567858   1/8/2012 at 13:50 (4,463 days old) by pulltostart (Mobile, AL)   |   | |
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Post# 567859 , Reply# 1   1/8/2012 at 13:52 (4,463 days old) by pulltostart (Mobile, AL)   |   | |
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Post# 567860 , Reply# 2   1/8/2012 at 13:54 (4,463 days old) by pulltostart (Mobile, AL)   |   | |
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This is a picture of the Speed Queen dryer delivered by Castleberry's Appliance yesterday (Saturday), January 7. Notice anything wrong? When I challenged the delivery person (who had also been the salesman who sold me the dryer), I was told "this is a new model gas dryer"; not once, but twice I got this response.
L |
Post# 567861 , Reply# 3   1/8/2012 at 13:58 (4,463 days old) by pulltostart (Mobile, AL)   |   | |
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This is a photo taken today of what I'm using to dry clothes. Sweet, huh? Being the passive-aggressive mal-adjusted adult that I am, I am so furious with Castleberry's Appliance (note - I've used their name four times so you won't ever forget who they are), I absolutely refuse to have anything to do with them. The dryer is not what I paid for and is not what I want, and will not stay here. I had conversations yesterday with another Speed Queen dealer here who said he would try to help me correct this situation. I have not used the dryer yet although it is installed, and I expect it to go back to whomever as a New Dryer - thus the lovely drying rack.
Ok guys, by a show of hands, who thinks I will purchase anything at Castleberry's Appliance (fifth time) before Hell freezes over? |
Post# 567863 , Reply# 4   1/8/2012 at 14:10 (4,463 days old) by DADoES (TX, U.S. of A.)   |   | |
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Three dryer models are shown on SQ's web site. ADE4BR / ADG4BR has FOUR temp settings -- regular/HIGH, perm press/MED, delicate/LOW, no heat. Adjustable cycle signal. Also has selectable extended tumble (wrinkle guard) on both auto-dry cycles (can be set on or off), and a separate timed Wrinkle Out cycle. ADE3LR / ADG3LR has THREE temp settings -- regular-PermPress/HIGH, delicate/LOW, no heat. Adjustable cycle signal. Extended tumble (which cannot be de-selected) only on auto PermPress/Knits cycle. This is the unit that you ordered per your indication. Compared to the TOL model, it lacks the medium temp, selectable Extended Tumble and separate Wrinkle Out cycle. ADE30R / ADG30R is the unit you received. Compared to 3LR that you ordered, it seems to be missing only the adjustable cycle signal. Not a serious detriment, but indeed is not the machine you ordered. |
Post# 567864 , Reply# 5   1/8/2012 at 14:20 (4,463 days old) by pulltostart (Mobile, AL)   |   | |
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You are correct - there are 3 models. I originally wanted the TOL, but was told that they were on back order and when I really looked at the dryer most of the features that set it apart from the next one down were primarily for perma-press fabrics (none of which I own). They included an intermediate temperature, optional extended tumble, and a drying rack. I decided the MOL would be fine. The one that was delivered does not have an interior drum lamp (something I really wanted, and the MOL does have the light) and although it is a 'auto dry' model, not only does it not have an adjustable end-of-cycle signal, it has NO end of cycle signal (WTF?). There is nothing wrong with this dryer and if I had set out to purchase this one, it would be fine. But my sales receipt is for an ADG3LR dryer and what was delivered was an ADG30R. This is NOT a "new model", it has been in the line-up as long as I have researched SQ products, and this model does not "replace" the ADG3LR. I am highly insulted that the salesperson pulled what I consider 'bait-and-switch' tactics on me. If Castleberry's didn't have the model I wanted (and bought) then they should have explained that the only gas model they had in stock and could deliver yesterday was the BOL model. A second dealer that I talked with yesterday told me that SQ was having problems keeping up with demand and SQ appliances, at least her in Atlanta, were hard to find. If I have to order and wait for the one I want, I will do that. I intend to disconnect the SQ dryer and move my old MT back into the kitchen until the one I want can be delivered and installed - by anyone but Castleberry's. |
Post# 567880 , Reply# 6   1/8/2012 at 16:23 (4,463 days old) by Yogitunes (New Jersey)   |   | |
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Thinks that can tick you off!.........
If this other guy can get you the dryer, I would send BOTH back to DingleBerries, and ask for a FULL refund....just for the bait-and-switch trick they tried to play... and give the full business to the new guy...... maybe we should have Castleberry's number and address, or even email......and let a few of our members let them know what we think of their customer service....we of AW are not just anybody! |
Post# 567881 , Reply# 7   1/8/2012 at 16:26 (4,463 days old) by DADoES (TX, U.S. of A.)   |   | |
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Post# 567894 , Reply# 9   1/8/2012 at 17:37 (4,462 days old) by pulltostart (Mobile, AL)   |   | |
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Post# 567914 , Reply# 10   1/8/2012 at 18:23 (4,462 days old) by cehalstead (Charleston, WV)   |   | |
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changing those two things make that great new machine a whole different animal!!!!! |
Post# 568021 , Reply# 11   1/9/2012 at 06:41 (4,462 days old) by mrb627 (Buford, GA)   |   | |
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Have you asked for a refund? Does the model number on your bill of sale differ from what is on the machine?
I had Bestbuy pull this on me when I purchsaed my Duet set. Although it was more of a clerk error than attempted fraud. The dryer was a different color from the washer. I didin't notice on the reciept because it was a letter difference in the model number. BB did make it right, though. I expect Castleberry's would do the same... Malcolm |
Post# 568024 , Reply# 12   1/9/2012 at 06:46 (4,462 days old) by pulltostart (Mobile, AL)   |   | |
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Malcolm, Yep, the numbers on the dryer do not match the numbers on the receipt - off by one letter - and that's what makes the difference. I brought all my paperwork with me today and have access to all of these photos. I'm going to call Castleberry's and give them one chance to correct the error and if that fails I'll be in touch with Britt's. |
Post# 568054 , Reply# 13   1/9/2012 at 10:46 (4,462 days old) by LLMaytag (Southern California)   |   | |
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What a drag that is. I had something similar to that happen when I purchased a washer and dryer for my mom about ten years ago....they delivered the washer, but didn't have the dryer I had originally ordered. In retrospect, I shouldn't have received the washer until they had both because it turned out they couldn't get a matching dryer so I had to get a refund on the dryer and shop around and around to to find a match.
On another note, I have the same model SQ washer and have grown quite fond of it, though I need to get my buddy Peter to come out for a visit and help me fix the water level thing. So other than washing slightly smaller loads than I'd like, it's a great machine. I didn't get the dryer because I'm quite happy with my early 90s Maytag DC Plus dryer. Seeing your SQ dryer, I have to ask...does SQ automatic dry sense based on temperature entering and leaving the drum, or is it a moisture sensor, which other brands often call "electronic dry?" |
Post# 568056 , Reply# 14   1/9/2012 at 11:08 (4,462 days old) by mrb627 (Buford, GA)   |   | |
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Post# 568059 , Reply# 16   1/9/2012 at 11:21 (4,462 days old) by pulltostart (Mobile, AL)   |   | |
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I called the salesman this morning and said what's at the house will not work, I don't want it, it's not what I bought, and they need to come pick it up. He said "ok". Their options are to either simply come pick it up and void the sale, or bring what i ordered.
Regarding the dryer, none of the SQ literature references "electronic" controls. I am assuming all 3 models use the moisture-sensing technology to determine the dryness of the fabrics. It still strikes me as odd that a manufacturer would offer a model that operates in this manner and not equip it with an end-of-cycle signal (that is the case with this SQ dryer), even a fixed one (like my old Maytag has). Since the end of the cycle is not a function of time and can vary from load to load, the user has no way to predict the length of the cycle. Let me know when the dryer shuts off, please.
L |
Post# 568079 , Reply# 17   1/9/2012 at 14:10 (4,462 days old) by mrb627 (Buford, GA)   |   | |
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That is good to hear. Being a smaller retailer, I would expect them to bend over backwards to make you happy. When I got my set, I had an issue with the dryer early on. Britt's recommended that I contact Speed Queen directly and it was taken care of.
Nobody likes having buyer's remorse and anything that happens in the first 30 days unfortunately can set that in motion... Malcolm |
Post# 569023 , Reply# 18   1/14/2012 at 16:20 (4,457 days old) by mrb627 (Buford, GA)   |   | |
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Post# 569042 , Reply# 19   1/14/2012 at 17:49 (4,456 days old) by pulltostart (Mobile, AL)   |   | |
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Interesting. There are many Castleberry's derritives, who knows which are closing. I called the appliance store on Monday morning and told the salesman that they needed to pick up the dryer, and why. He said 'ok'. He called me back on Tuesday morning to tell me that "the board of directors" had decided that I could use the dryer until the one I wanted arrives and they can make the switch. He told me that it would be at least the first of the month before they could have the dryer that I wanted/purchased.
L |
Post# 569081 , Reply# 21   1/14/2012 at 22:44 (4,456 days old) by PeterH770 (Marietta, GA)   |   | |
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Post# 569098 , Reply# 23   1/14/2012 at 23:59 (4,456 days old) by mrb627 (Buford, GA)   |   | |
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Filing a complaint with your credit card company is not a bad idea. If anything, call them and explain the situation and see what they advise. They may recommend not pursuing a dispute as the retailer is promising to make good, but at least they can make note in your file that you did make contact with them.
Malcolm |
Post# 569160 , Reply# 25   1/15/2012 at 07:09 (4,456 days old) by mrb627 (Buford, GA)   |   | |
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The distributor will not order a single piece from the factory. So, your order sits and waits till there is enough need to order a quantity. The larger the order, the better the discount from the factory either on per unit cost or shipping.
I wonder if ordering your machine from an online vendor would result in a quicker turnaround. I have seen some of the auctions on ebay claim your order is shipped direct from the factory to you. Malcolm |
Post# 569176 , Reply# 26   1/15/2012 at 08:43 (4,456 days old) by lovestowash (St. Petersburg, FL)   |   | |
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I'm LOL at that one...wonder if they called a special "Board Meeting" to address the fate of your dryer...
Their commercial was just on TV regarding the closing...seems to be "Castleberry's Furniture" and "Treasures For Your Home" locations in the metro, consolidating to the main location in Chamblee... My parents bought lots of furniture from them in the past, and they had a stellar reputation...hopefully that still exists... George |
Post# 569188 , Reply# 27   1/15/2012 at 09:25 (4,456 days old) by pulltostart (Mobile, AL)   |   | |
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George, I agree. At first I was amused, then wasn't sure what to think. I would have expected "the Owner" or "the Owners" - either way, I think the point was that everyone associated with the sale and the appliance business knew that a mistake had been made. I would love to know who was actually behind the decision to sell one model and deliver another model, but I can also live without that knowledge. As long as they bring out the right appliance, I don't care.
L |
Post# 569206 , Reply# 28   1/15/2012 at 10:34 (4,456 days old) by mrb627 (Buford, GA)   |   | |
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I will say that I use the Extend Tumble option most of the time on my dryer. Usually opting for the second or third calling of the end of cycle signal before emptying the dryer. It sure seems that clothing is smoother and less wrinkled if cooled to room temperature rather than the quick 3 minute cool down that most other dryers on the market offer.
Malcolm |
Post# 569214 , Reply# 29   1/15/2012 at 10:47 (4,456 days old) by alr2903 (TN)   |   | |
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Do you have a $number in your mind, that would allow you to live with the one you have? You might get a nice little bonus out of this deal. If Castleberri is closing this could turn into a real snafu. alr |
Post# 569219 , Reply# 30   1/15/2012 at 10:53 (4,456 days old) by mrb627 (Buford, GA)   |   | |
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Get the machine that is ultimately going to allow you to sleep at night. You have done your research and made your choice. Castleberry's should honor your purchase decision.
On a side note, I still see the FL washer with heater still available at an ebay retailer even though they have been discontinued. Wonder if purchasing one would result in the same bait and switch result. Malcolm |
Post# 569223 , Reply# 31   1/15/2012 at 11:06 (4,456 days old) by pulltostart (Mobile, AL)   |   | |
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I've used this one several times now, in fact, about to throw in yet another load right now. It works fine with one exception. As I stated above the dryer has 3 cycles - timed dry, auto dry for perma press, auto dry for regular fabrics - and there is NO end of cycle signal. Even with the auto dry cycles, when the cycle is over the dryer just shuts off with no announcement. If it had at least a fixed signal, like my Maytag had, I could live with it. Castleberry's has no control over that - for that I blame some dumb a$$ at SQ.
L |
Post# 569227 , Reply# 32   1/15/2012 at 11:19 (4,456 days old) by KenmoreGuy64 (Charlotte, NC)   |   | |
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My house Kenmore dryer has a non-adjustable signal and it is LOUD. My mother has basically the same dryer though hers is one model up with an adjustable signal, which she keeps on the 'off' position.
My second dryer in the garage has no signal buzzer and I've never missed it. I was reading the reviews of the Admiral dryer again on Home Depot's website the other day....it is probably one of the best dryers for the money anywhere right now. BUT, one reviewer said the same as you Lawrence...missing the end of cycle signal. I guess to each his own! I would prefer to have one that is adjustable, and keep it fairly mute, but audible. Gordon |