Thread Number: 38892
Roper washer problem
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Post# 576964   2/19/2012 at 09:38 (4,442 days old) by norgechef (Saint George New Brunswick )        

My grams 15 year old roper washer started spinning and draining at the same time in may 2011 and were wondering if its gonna die soon?




Post# 576987 , Reply# 1   2/19/2012 at 11:13 (4,442 days old) by DirectDriveDave ()        

The neutral pak in your transmission has gone bad. You can either open up the transmission and replace it yourself or you can replace the whole transmission if you wish.


This is a Whirlpool-made direct drive machine and are one of the easiest machines to work on.


I wouldn't just let it keep spin-draining all the time because over time that can prematurely wear out your spin clutch.


Post# 576991 , Reply# 2   2/19/2012 at 11:32 (4,442 days old) by norgechef (Saint George New Brunswick )        
DirectDriveDave

Well i think the clutch is on its last leg because lately when it does the spin drain its sounds like somethings scraping and sometimes a buzzing noise......how much would it cost in total to get a clutch and a gearbox put in by a repairman?

Post# 577004 , Reply# 3   2/19/2012 at 12:34 (4,442 days old) by DirectDriveDave ()        

While I am not sure of the exact amount, a repair man would be very expensive.


If you are up for it and it is within your pricing means. I would do it yourself.


Post# 577024 , Reply# 4   2/19/2012 at 13:31 (4,442 days old) by norgechef (Saint George New Brunswick )        
DirectDriveDave

I think i will just get a new top load washer, are the newer hotpoint/ge washers any good? if they are junk i think i will just get another roper because i see them in a store around where i live......to be honest i think those are the only top loaders left around where i live...........

Post# 577027 , Reply# 5   2/19/2012 at 14:00 (4,442 days old) by DirectDriveDave ()        

You do NOT want to get a new Roper, the water levels are very low and not the older ones were.


If you must replace the washer, you should try to find if there are any Speed Queens available by where your location is.

Check out their site




CLICK HERE TO GO TO DirectDriveDave's LINK


Post# 577047 , Reply# 6   2/19/2012 at 15:24 (4,442 days old) by norgechef (Saint George New Brunswick )        
DirectDriveDave

No it says no stores in your area, what about the basic hotpoint/ge's then because they are cheap, if not then what other top loaders?

Post# 577049 , Reply# 7   2/19/2012 at 15:26 (4,442 days old) by DirectDriveDave ()        

Aww man, well then that i'm not sure of, I hope others here can give ya some advice.

Post# 577054 , Reply# 8   2/19/2012 at 15:49 (4,442 days old) by Tomturbomatic (Beltsville, MD)        

Repairs are not that expensive on a DD machine.

Post# 577085 , Reply# 9   2/19/2012 at 18:55 (4,441 days old) by wayupnorth (On a lake between Bangor and Bar Harbor, Maine)        
Speed Queen

wayupnorth's profile picture
Norgechef, you are not that far from the Maine border at Calais, ME/ St. Stephen, NB. crossing. There are 2 Speed Queen dealers somewhat close to there if you were really interested in getting one. One is in Bangor and the other in Ellsworth, both about 90 minutes east from the border. It would be a day trip up and back for you. But I dont know what the duties would cost to cross the border (because you really cant hide a washer) and now that we must have a passport to cross you have to weigh the options and see if it was worth it.

Post# 577087 , Reply# 10   2/19/2012 at 19:00 (4,441 days old) by norgechef (Saint George New Brunswick )        
wayupnorth

Well your probably right about it costing allot to get one of those......whats so bad about Hotpoint/ge washers, there is one at a local home depot and it doesnt look junky to me............

Post# 577094 , Reply# 11   2/19/2012 at 19:33 (4,441 days old) by wayupnorth (On a lake between Bangor and Bar Harbor, Maine)        
Looks arent everything

wayupnorth's profile picture
If I HAD to buy a new washer I would definitely spend the extra and get a Speed Queen from either of those dealers as they both are good people and take care of their customers. But I can understand what it would cost to transport it across the border. From what I have seen and heard from alot of people that have bought ANY of the newer ones, both top and front loaders, their life, cleaning action and dependability is alot shorter than the older ones. I just cant reason how a cup of water can clean a load of dirty laundry in temped down temperature water. If you had a good one "out in your woods" that might be salvagable for Gram, I'd get it out, clean it up and give it to her.

Post# 577100 , Reply# 12   2/19/2012 at 19:55 (4,441 days old) by cfz2882 (Belle Fourche,SD)        
late model GE

I have a 2009 GE hydrowave lower end model (with plastic rather than S.S.washtub
and mechanical timer instead of electronic)Washer is quite cheaply made,but it
has effective wash action and works good with a pretty fast spin."hydrowave"GEs
have an inverter-driven induction motor directly belted to the agitator shaft
without a transmission of any kind-motor just reverses back and forth to provide
the very long stroke agitation motion.An electromagnetic dog clutch locks the
washtub to the agitator shaft for spin-motor creeps the tub at low speed a
rotation or two then ramps up to full spin speed.
Though its plastoid as can be,i actually kinda like this washer and find it
interesting to run.Bought for $50 brand new,damaged,this is in "rotation"use and
virtually brand-new so i can't report what the durability/reliability is with
"hydrowave"machines. I don't know much about the late model"transmission"GE
washers...


Post# 577164 , Reply# 13   2/20/2012 at 03:26 (4,441 days old) by qualin (Canada)        
To Norgechef

Hey Norge.

The reason why you are having such a hard time trying to find Speed Queen is because they're not made for the Canadian market.

Instead, you should be looking at Huebsch. Same company, but Huebsch machines are made for the Canadian Market. They have all of the appropriate French Labeling on them. You also won't pay duties either.

A lot of boutique appliance dealers carry Huebsch machines.

I've included the link below to the Huebsch Product Page.


CLICK HERE TO GO TO qualin's LINK


Post# 577165 , Reply# 14   2/20/2012 at 03:28 (4,441 days old) by qualin (Canada)        

Here are the list of Huebsch Dealers in New Brunswick:

Johnson Appliances 56 Roseberry Street
Campbellton, NB E3N 2G4
Phone: 506.753.6242

LOUNSBURY CO. LTD. 1655 MOUNTAIN ROAD
MONCTON, NB NB E1C 8H7
Phone: 506 877 0588
URL: www.lounsburys.com...

WORRALL'S FURNITURE & APPLIANCE 251 ST. MARY'S STREET
FREDERICTON , NB NB E3A 2S5
Phone: 506 458 9288
URL: www.worrallsfurniture.com...


Post# 577201 , Reply# 15   2/20/2012 at 10:17 (4,441 days old) by macboy91si (Frankfort, KY)        
DirectDriveDave

macboy91si's profile picture

What is your deal with the new Roper machines? In several posts you have swept people away with a broom from these. Your argument is that the water level is too low on the rinse when it has been repeatedly said (See ROPER RINSE RASH) that that can be adjusted by a VERY easily accessible switch inside the control panel. It would be much easier than opening up a transmission or even replacing the transmission. The Roper/Inglis is the only models really left of the Direct Drive platform, it would seems that one would want to go with one of these or a SQ, but given the cost differential, I would consider the Roper for sure and set the switch. More so when given the ~$350 difference in price

 

To the original poster, I suppose you can get anything you want, a SQ is a great machine and Qualin has listed some vendors for you. We don't know your budget, tinkering ability or any other factors. The Roper that is being repaired/replaced lasted 11 years and was a cheap machine to begin with so in my eyes it has been a success. I would expect that a new Roper to last a similar amount of time, and for under $400 that is a great run. I think the SQ/Heubsch machines are also wonderful, but command a higher price accordingly. After seeing the various failures of GE laundry products post-1995 I can safely say that I would never buy one. I think with these machines' reliability is truly a crapshot. If I were in the under $400 range, a WP built Inglis or Roper would get my money hands down.

 

-Tim


Post# 577202 , Reply# 16   2/20/2012 at 10:27 (4,441 days old) by neptunebob (Pittsburgh, PA)        

neptunebob's profile picture
If the "neutral pak" is the only thing wrong I would go to www.whirlpoolparts.com... and get the transmission. One of us can direct you in how to repair your machine. I doubt if it is that difficult. It might run at least another 11 years and will rinse better.

Post# 577208 , Reply# 17   2/20/2012 at 11:03 (4,441 days old) by DirectDriveDave ()        
macboy

Um no I have not. In several posts? please show me....

I have done no such thing, I told him why the new ones are not as good as the older ones. If he wants to get a new one, then that's up to him, I have no say in it. I am simply telling him why I think it's a bad idea. In the end, it's his call.


Post# 577223 , Reply# 18   2/20/2012 at 12:16 (4,441 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Spinning Roper washer

combo52's profile picture

Also to the first poster, there are about 25 million DD washers in use as we speck that are no longer doing the neutral drain. This does NOT hurt the clutch at all, this washer was engineered to spin with a full tub of water, save your money and just keep using it.

 

As far as new, the Roper and Adrimal DD machines are a good low cost choice if you change the water level. I would avoid any new GE or Frigidaire laundry appliances, the GE top loaders are about the most unreliable and short lived washers on the market today.


Post# 577246 , Reply# 19   2/20/2012 at 13:46 (4,441 days old) by norgechef (Saint George New Brunswick )        
Whats so good about speed queen/heubch machines?

Why does everyone say those are so great?

Post# 577259 , Reply# 20   2/20/2012 at 14:53 (4,441 days old) by macboy91si (Frankfort, KY)        
SQ

macboy91si's profile picture

They are REAL commercial machines (like you would find at a coin laundry) in a home package. High quality materials, stainless tub and absolute rugged build. These machines are design to be abused day in and out with minimal repairs and when repairs are needed many common parts are easily accessible from the front.

 

For the enthusiast, the SQ name carries a long history of neat machines and the famous long, slow stroke action similar to the 50's through 80's Maytags as well as others.

 

I think the big thing is quality for most, they are very solid machines.

 

-Tim


Post# 577260 , Reply# 21   2/20/2012 at 14:54 (4,441 days old) by DirectDriveDave ()        

Speed Queens are built in the US and have an excellent reputation of being reliable/very long-lasting.


I have no knowledge on Huebsch.


Post# 577264 , Reply# 22   2/20/2012 at 15:02 (4,441 days old) by macboy91si (Frankfort, KY)        
Heubsch

macboy91si's profile picture

Heubsch is the commercial arm of SQ. Also in Canada most SQ models are sold under this name. It's the same machine. Also SQ machines are sold under the UniMac name as well. All are Alliance Laundry products.

 

-Tim


Post# 577267 , Reply# 23   2/20/2012 at 15:15 (4,441 days old) by wayupnorth (On a lake between Bangor and Bar Harbor, Maine)        
Huebsch

wayupnorth's profile picture
I had no idea that Speed Queen made a specific Canadian brand. From the website that qualin posted, it exactly the same setup as the American Speed Queen site and the machine consoles and features are also exactly the same, only the name is changed. Learn something new everyday.

Post# 577273 , Reply# 24   2/20/2012 at 15:32 (4,441 days old) by norgechef (Saint George New Brunswick )        
How much do Huebsch/Speed queen washers cost?

Im quite interested in getting one now......i know commercial machines cost thousands of dollars so how much would one of these cost?

Post# 577351 , Reply# 25   2/20/2012 at 22:10 (4,440 days old) by Kenmore71 (Minneapolis, MN)        

kenmore71's profile picture
John, in the experiences I have had with a 2003 Whirlpool branded DD machine and later a 10 year old Roper Branded DD machine, when the neutral drain fails and it goes directly into spin with a full tub of water it actually throws some water up and over the sides of the tub. It's not a lot of water, maybe a gallon or so. It is however enough to be a problem unless the machine is either in a basement on a non-carpeted floor or actually sitting in one of those washing machine "catch" basins that I have seen in some new construction.

Both of these machines were being used for "commercial" type purposes and always washing large loads of towels and overalls so the water level was almost always set at the highest level.

Do some of the tub designs on these DD machines prevent water from being thrown out of the tub at the beginning of the spin?

In terms of the clutch, I have never seen a clutch go bad because of a failed neutral drain mechanism. That said, I would never pull a DD transmission off of a machine to replace the Neutral Drain Pak without replacing the clutch band and spring as well as the Direct-Drive Coupler. In my observations, by the time the Neutral Drain fails, the plastic on the clutch band is usually pretty worn as well. And, while you're that far, it seems silly not to spend the extra $20 to replace the drive coupler, especially if you know that it is original.

Has that been your experience in the field?



Post# 577367 , Reply# 26   2/21/2012 at 00:17 (4,440 days old) by qualin (Canada)        
To Norgechef

Huebsch sells a variety of machines for the home, depending on your price level.

Now, I bought their front loading machine, which is the Huebsch ZFN50R. That has rear controls, which is slightly cheaper than the front control model. That machine set me back $1900. The Top of the line Rear Control gas Dryer, the ZDG4BR, set me back about $850.

Don't let those prices scare you, their front loader is considered to be their "Top of the line", next models down are top loaders.

Their top of the line top loader is about half the price of the front loader. I believe that their bottom of the line top loader is about $300 cheaper than that.

So, BOL Top loader is about $600, TOL Top loader is about $900.

Again, don't let those prices scare you. Here's what you get:

- Metal outer tub. Most other washers on the market have a plastic outer tub. My GE Top loader has a plastic outer tub. This makes all the difference when it comes to retaining odors and gunk.
- All metal transmission. My GE has plastic gears in the transmission, but a Huebsch has all-metal gears, which leads to better longevity.
- Electromechanical controls make the machine immune to power surges, dirty power and other things which would fry a computer controlled washing machine.
- The legendary 120 degree agitator sweep, the most of any transmission-based washing machine sold today. My GE has a 30 degree agitator sweep.
- Stainless Steel Tub, getting to be pretty much the norm in modern machines now. No porcelain to chip or to catch on clothing.
- The longest warranty in the business. 3 years parts and labor, 5 years parts. Other manufacturers only offer a 1 year warranty.
- The cabinet is triple coated and is warrantied against rust.
- American made, so parts are plentiful and easy to obtain. The factory is in Ripon, WI which about a 24 hour drive away from St. George, NB. (About 2000 km away.)


Post# 577370 , Reply# 27   2/21/2012 at 00:40 (4,440 days old) by qualin (Canada)        
Ropers and GE's

I think the biggest thing when it comes to the debate against Roper machines is that ideally, the customer shouldn't have to tweak anything on the machine to get it to do its job properly.

Right from the factory, Roper machines have a low water level wash and a very low water level rinse. This can be defeated, but IMO, it shouldn't have to. For that very reason, voting with your wallet is the best defense against this, instead of buying the machines and then posting a "HowTo" thread on how to get them working right.

I have to admit that I really haven't been too impressed with the quality of GE machines in the last few years. I have a 2004 vintage set of GE machines and they've been fairly decent for the most part.. but ever since GE introduced the Hydrowave high voltage DC direct drive system, they've been fraught with issues. Watching their "Infusor" based machines make me nearly sick from all of the rubbing action.

However, this is all IMHO.


Post# 577464 , Reply# 28   2/21/2012 at 14:59 (4,440 days old) by norgechef (Saint George New Brunswick )        
Im not going to get the Roper fixed

Im pretty sure i will just get a Hotpoint/Ge machine because i live a few hours away from the nearest Huesbch dealer, not sure yet.....

Post# 577475 , Reply# 29   2/21/2012 at 16:13 (4,440 days old) by norgechef (Saint George New Brunswick )        
On second thought....

Im going 2 fix it...........can somebody give me the link 2 a site where i can find these parts cheap: Clutch, transmission/gearbox and motor coupler, since its so old im gonna replace the coupler 2.....

Post# 577496 , Reply# 30   2/21/2012 at 17:16 (4,439 days old) by DirectDriveDave ()        
Possible sites

To my knowledge, these sites seem to have a good reputation

www.repairclinic.com... (i'm most familiar with this one)

www.aplliancepartspros.com...


What's also nice about repair clinic is that they give you very good videos on youtube to show you how to replace the necessary parts.




Post# 577543 , Reply# 31   2/21/2012 at 21:14 (4,439 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Spinning DD washers

combo52's profile picture

Hi Mark K, your experiences with DD washers that leak water while spinning and draining at the same, I have NEVER seen. WP has built over 100 million DD washers to date, and if all a customer had to do was lift the lid at the start of drain which immediately throws the washer into spin, caused the washer to leak a gallon or any amount of water on the floor I think we would have all heard about this problem. This is ignoring the fact that there are about 25 million DD washers working now that DO NOT  do the neutral drain any longer and are not leaking.

 

As far as weather to replace the clutch and drive cupping while doing other major repairs, I do these on a case by case basis. If the clutch is slightly worn I generally do not replace it. If the washer does not have the new style metal reinforced drive cupping I would almost always replace it.


Post# 577546 , Reply# 32   2/21/2012 at 21:57 (4,439 days old) by Kenmore71 (Minneapolis, MN)        

kenmore71's profile picture
Maybe this only happens on high speed with a truly FULL tub of water but I have personally witnessed the water running out of the machine and after i changed out the ND pak the problem disappeared. Maybe this was a problem unique to the the WP branded commercial machine that I was the custodian of over the last 8 years. Maybe the tub cover on this particular machine wasn't sealing properly. I suppose there could be any number of reasons for the leaking water but I can say that I NEVER leaked when the ND was working properly unless you opened the lid at the beginning of a spin cycle.

Happy Mardi Gras!


Post# 577547 , Reply# 33   2/21/2012 at 22:00 (4,439 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Spinning DD washers

combo52's profile picture

Hi Mark K, your experiences with DD washers that leak water while spinning and draining at the same, I have NEVER seen. WP has built over 100 million DD washers to date, and if all a customer had to do was lift the lid at the start of drain which immediately throws the washer into spin, caused the washer to leak a gallon or any amount of water on the floor I think we would have all heard about this problem.

 

As far as weather to replace the clutch and drive cupping while doing other major repairs, I do these on a case by case basis. If the clutch is slightly worn I generally do not replace it. If the washer does not have the new style metal reinforced drive cupping I would almost always replace it.


Post# 577550 , Reply# 34   2/21/2012 at 22:09 (4,439 days old) by supersurgilator (Indiana)        

I second that, and what about all of the early DD models that do a spin drain, we have one. It has never ever leaked any water on the floor.

Post# 577634 , Reply# 35   2/22/2012 at 13:38 (4,439 days old) by macboy91si (Frankfort, KY)        
DD's

macboy91si's profile picture

I forgot to place the foam seal back in the tub after cleaning and managed to get some water spill, but never aside from that.

 

Norgechef, if there is a local repair or parts supplier, I bought a good used one for about $60, and usually these places have them by the dozen. They even threw in one with a 6-pad clutch for little to nothing, I don't think they generally come with the clutch (easy to swap though). I can see where it may sound daunting, but these machines are so simple to work on, even with a minimal understanding of mechanics you should be good. You don't even have to remove the tub to get it out. Someone here can help you, but I'd say $75-$100 and you'll have another machine ready to go.

 

Also as mentioned, you could continue using until it won't spin anymore. I've run into issues where the neutral get stuck and the machine has to be stopped/started several times for the cam to drop.

 

-Tim


Post# 577636 , Reply# 36   2/22/2012 at 13:54 (4,439 days old) by runematic (southcentral pa)        

runematic's profile picture
I agree with John. I have NEVER seen a DD washer that leaked while spin-draining a full tub o' water. We sell a lot of these washers used and it just doesn't happen. When we get these washers ready for sale, we will fill the tub w/ h2o and cleaner. We let them soak an hour or so & then drain them before removing the inner basket to scrub away all the gak. A lot of times we will happen to advance the timer into spin and do a spin drain. The water stays in the tub and not on the floor. Now, we've oversuds these things while cleaning them and that'll get water on the floor.

Post# 577649 , Reply# 37   2/22/2012 at 16:09 (4,439 days old) by Kenmore71 (Minneapolis, MN)        

kenmore71's profile picture
All I can say is that my Whirpool did leak when it was full of water and clothes and then went immediately into spin. The water was on the floor running to the drain every damned time. It wasn't a lot, probably only a few quarts. I saw it with my own eyes and the paint on the concrete is damaged in a way that shows the route it took to the drain time and time again.

I will concede that it's possible that this particular machine had a bad upper tub gasket or that plastic top of the tub was not seated properly on the tub itself (or maybe even had a crack that I didn't notice) in such a way that allowed it to leak when it would spin with a full tub. Taking the top of the cabinet off of a DD machine alone is such a damned effort that it was easier to rebuild the transmission. I never went through the effort to see if the basket cover wasn't seated properly.


Post# 577691 , Reply# 38   2/22/2012 at 19:51 (4,438 days old) by combo52 (50 Year Repair Tech Beltsville,Md)        
Leaking DD washers

combo52's profile picture

Mark I am not doubting you for one minute that you had a WP DD washer that leaked when it did not neutral drain. But as we all should consider that one experience is not statistically accurate and there was something else wrong with the washer you were using. WP would never let a machine out of the factory if it would leak if you lifted the lid and closed it again.

 

When I remove a transmission from a DD washer I always remove the cabinet and top assembly first, yes it can be done without doing so but it is much harder not to have complete access. Not removing the cabinet and top first would be like doing open heart surgery on someone while they are still wearing a suit LOL.


Post# 577726 , Reply# 39   2/22/2012 at 21:56 (4,438 days old) by Kenmore71 (Minneapolis, MN)        

kenmore71's profile picture
Fair enough, John. Next time I "operate" on a DD, I'll pull the cabinet off. See what a good influence you are on me? :)

Post# 578238 , Reply# 40   2/25/2012 at 19:40 (4,435 days old) by norgechef (Saint George New Brunswick )        
Estate/Whirlpool washer

I saw one today at a local futureshop and i thought about getting until i lifted the lid and it has that new low water usage thing on the rinse, how do you tweak with the watet level switch? and could i brake it in the process?

Post# 578289 , Reply# 41   2/26/2012 at 02:49 (4,435 days old) by qualin (Canada)        
To Norgechef

Well, here's one other thing you should think about before you consider buying an Estate machine and then tampering with it.

If something breaks on the machine as a result of trying to modify it, the warranty on the machine would become invalid and you would be on your own. Especially if they can prove that you did it and you can't reverse the modifications.

I have no idea if the pressure switches on those machines are sealed or adjustable units. If they are adjustable, great. If not, you are pretty much hooped. I don't know for sure and I'm not spending $400 to find out. :) Replacing a sealed pressure switch with an adjustable one may not even be feasible for all I know.

If you want to buy a machine which will wash your clothing effectively without having to tamper with it to get it to do what you need it to do properly, then you should consider buying something else. I've already made my suggestion above.

(We already know how to modify the pressure switches on both FL and TL Speed Queen / Huebsch machines, they're very straight forward and easy to do.)

I think modifying an Estate/Roper machine would be a great project for the more experienced people on this forum who want a machine they can play with and learn on, as I would love to see a pictorial how to.

Besides, didn't you say that you were going to try and fix your existing machine?


Post# 578415 , Reply# 42   2/26/2012 at 12:28 (4,435 days old) by norgechef (Saint George New Brunswick )        
@qualin

she says this roper machine she has now doesnt always fill to the top row of holes so when shes washing a heavy load she holds the water selector in between small and large and it will fill higher.....and yes i may just fix this one she has now because im reading the reviews and 2 people said the Estate machines started leaking after one year of buying them.......what would that be?

Post# 578539 , Reply# 43   2/26/2012 at 20:00 (4,434 days old) by norgechef (Saint George New Brunswick )        
ok im positive im getting it fixed now but.....

When i go to remove the softener dispenser off the agitator its stuck on and wont budge, underneath the dispenser it feels welded on or something......please help

Post# 578543 , Reply# 44   2/26/2012 at 20:33 (4,434 days old) by DirectDriveDave ()        
Softener Dispenser

Well there are two types.

If you have the Whirlpool type agitator, you can pry it off with a screwdriver, you should see a small notch below it.


If you have the Kenmore type agitator, there is a blue lock ring you simply need to pull up and it should come off.



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