Thread Number: 39037
Speed Queens |
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Post# 579091 , Reply# 2   2/28/2012 at 17:31 (4,412 days old) by 58limited (Port Arthur, Texas)   |   | |
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I'm also surprised with your troubles. Hope the dryer element is a simple fix. The dryer drum has a lifetime warranty. The repairman should not have replaced it with a used drum from something else.
From Speed Queen's website: Dryer Warranty 3-year warranty on parts and labor for the entire machine 5-year limited warranty on the cabinet Lifetime warranty for the interior cylinder The washers have a 5 year warranty on the cabinet, I wonder if the door is included in this? CLICK HERE TO GO TO 58limited's LINK |
Post# 579130 , Reply# 4   2/28/2012 at 20:09 (4,412 days old) by 58limited (Port Arthur, Texas)   |   | |
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Post# 579230 , Reply# 5   2/29/2012 at 08:20 (4,411 days old) by mtn1584 (USA)   |   | |
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If these are Alliance built machines, like I tell everone on this site.....Call Alliance, and they will help you! Mike |
Post# 579243 , Reply# 6   2/29/2012 at 09:00 (4,411 days old) by alr2903 (TN)   |   | |
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Mulls, i would bring those bad boy's right back to the showroom. |
Post# 579366 , Reply# 8   2/29/2012 at 17:13 (4,411 days old) by pulltostart (Mobile, AL)   |   | |
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Mike, I went to the SQ website on Monday, looking for a way to contact the manufacturer, and all I found was an opportunity to send an email via their "Contact Us" tab. I composed a lengthy email, explaining my still-unresolved issue with my new SQ gas dryer, filled out the form, and sent. My last statement was "I would like for one of your Customer Service representatives to contact me either through telephone or email about this situation". It is now Wednesday evening, and I've heard nothing, nada, zip, zilch from SQ.
Lawrence |
Post# 579389 , Reply# 9   2/29/2012 at 19:10 (4,411 days old) by angus (Fairfield, CT.)   |   | |
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What is the issue with the new gas dryer? Just curious as we now have gas in our neighborhood and are preparing to convert, which would mean a new dryer and I am considering the Speed Queen. At over $600 I would kind of hope there wouldn't be problems from the get go... |
Post# 579620 , Reply# 12   3/1/2012 at 15:49 (4,410 days old) by pulltostart (Mobile, AL)   |   | |
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My dryer issue in a nutshell - I bought a new one in January, they delivered the wrong model, and now I'm having difficulty getting the correct model. I called Alliance Laundry Systems today and got a person to talk to, but that went no where. He explained that while the situation was crappy, he (i.e., the manufacturer) has no control over the distribution and sales (IMHO a BIG mistake). He gave me the name of the distributor for here and the name of the sales manager, I will call tomorrow and see what kind of results I get there.
Lawrence |
Post# 579642 , Reply# 13   3/1/2012 at 16:40 (4,410 days old) by jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers)   |   | |
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thats the problem, i had the same problem with Macy's over a leather sofa, they kept delivering the wrong color for 6 MONTHS! Once the truck driver suggested it looked good, I looked right back with a look that said I'm not taking decorating advice from the delivery guy for my house!
But back on point I've had a SQ FL in my tenants unit for 12 years with not a problem. As for the vibration, the SQ cabinet has a quirk. There are two little nylon pins that mount up from the bottom panel to the main front panel. The early machines- they used a bad grade of nylon that wore and SQ will replace those for free. IF they wear then the machine will really jump around. But once you put the new pins on the bottom kick plate the machine solidifies right up and works great. That might be your problem with the washer. |
Post# 579762 , Reply# 16   3/2/2012 at 08:37 (4,409 days old) by danmantn (Tennessee)   |   | |
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Post# 579813 , Reply# 17   3/2/2012 at 12:54 (4,409 days old) by mtn1584 (USA)   |   | |
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sent you a message on FB. Mike |
Post# 580535 , Reply# 19   3/5/2012 at 14:11 (4,406 days old) by mrb627 (Buford, GA)   |   | |
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Post# 580977 , Reply# 20   3/7/2012 at 06:57 (4,404 days old) by mtn1584 (USA)   |   | |
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Did you get your SQ at Atlantic Appliance in Mt. Kisco, or Yorktown? Did you get a front loader or a Top Load washer? Mike |
Post# 581007 , Reply# 21   3/7/2012 at 10:06 (4,404 days old) by Yogitunes (New Jersey)   |   | |
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The on/off is normal......just panic when you don't hear it, then its time for service...
it should be only a click or two, and then the flare up of the flame, and then click off....same solenoids as a washers inlet valve....how loud can that really be? not like someone's tossing in a grenade each time it fires up is it?... |
Post# 581118 , Reply# 22   3/7/2012 at 20:33 (4,404 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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If you put a large load in this or any gas dryer that will take say 45- 60 minutes to dry, the flame should come on and STAY on for at least 20-40 minutes before it even thinks about cycling off. If it starts cycling on and off before the clothing is mostly dry there IS something wrong. The same thing is true on electric dryers but you may not be aware of the heater cycling on and off. If the heat source starts cycling any sooner than this the dryer will be very slow when drying large or heavy loads and is NOT operating as designed.
This type of behavior indicates that the heat source is cycling on the safety thermostat and the dryer is not performing properly and safely. |
Post# 581135 , Reply# 23   3/7/2012 at 23:22 (4,404 days old) by CleanteamofNY ((Monroe, New York)   |   | |
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With newer dryers, the heating at the beginning is usually the longest but with the new sensor technology, the cycle becomes frequent because to prevent clothes damage from over heating and in theory less energy used to dry a load. It's easier in the garment to heat to the recommended setting then let cool and do the process over again, for each time it cycle, less gas is used. The older dryers would heat and heat and heat before it recognized that the temp been reached causing over drying and deemed energy deficient! If you noticed that dryers are not HE rated because the technology is the same over the last 40 years with minor changes with no major break through except dual sensor temps. It helps keeping garments looking their best but still not much of a change in drying a load of clothes..... |
Post# 581159 , Reply# 24   3/8/2012 at 05:03 (4,403 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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Hi Larry some of what you are explaining is true about new computerized dryers. Some electric models have duel heating elements and most have thermistors to sense exhaust temperatures more accurately. But I am not aware of any that allow the temperature to go up and way down during the heating phase of the cycle [ the thermistors actually keep a much steadier temperature than the simple disk thermostats did ] as this not only wastes time but would be harder on the clothing, new dryers are not slower than older machines. Maximum drying temperatures on newer dryers are differently reduced from older machines and many dryers offer a low temperature that is often getting down below 130 degrees.
But all that said the new Speed Queen in question has no computer, no thermistor and no dual level heating system. As soon as the heat cuts off on the auto dry cycle the timer motor stars advancing and if the heat is cutting off too soon with a heavy load the machine will stop before the load is dried. Remember this is basically a commercial dryer designed to quickly dry big loads of clothing out of plain old style top loading washers. I cannot tell if anything is wrong with dryer or not from the owners description as I don't know a lot of the possible variables such as load size, room temperature, load temperature and how fast is the dryer completing the drying process. |
Post# 581331 , Reply# 25   3/9/2012 at 06:12 (4,402 days old) by mrb627 (Buford, GA)   |   | |
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Post# 581337 , Reply# 26   3/9/2012 at 06:54 (4,402 days old) by Jetcone (Schenectady-Home of Calrods,Monitor Tops,Toroid Transformers)   |   | |
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Post# 583072 , Reply# 28   3/17/2012 at 17:44 (4,394 days old) by Yogitunes (New Jersey)   |   | |
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THERE could be your problem!......the glow tube should not cycle on and off without igniting the flame.....if the glow tube is comming on, it's because the dryer is telling it that it requires more heat......once it gets red hot the gas valve is opened and the flame starts.....again, the igniter does not just cycle for the heck of it.......
I had this with a Maytag Neptune gas dryer......the glow tube would come on, but the valve would not always open.......using a screwdriver, once the glow tube got red, at the time the valve should have opened, I pushed on the solenoid, and it fired up....once I let go, the fire went out........replacing the solenoids fixed the issue......for a load of towels, it used to take up to 90 minutes to dry, now were back down to about 40 minutes...... |
Post# 583084 , Reply# 29   3/17/2012 at 18:38 (4,394 days old) by combo52 (50 Year Repair Tech Beltsville,Md)   |   | |
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It sounds like the hi-limit thermostat is detecting too much heat and causing fast cycling of the gas burner. When the hi-limit does this it will often cycle back on before the gas burners flame sensor has cooled and reset which causes a click but no ignition. Bottom line something is wrong, most likely a vent problem, you should disconnect the vent completely and see if the dryer still behaves this way as you dry 4 or 5 loads. As I said before when you put a large load of clothing in a dryer Gas or Electric the heat source should not cycle off at all for 20-40 minutes for a one hour drying cycle. Question which cycle are you using? timed or auto dry, you should be using auto dry and if you do and the dryer cuts off before the clothes are dry this also indicates a problem. |