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Thread Number: 39579
Miele W1903 drum will not budge |
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| Post# 586369 , Reply# 1 4/1/2012 at 11:28 (4,401 days old) by glenfieldmathk1 (Glenfield-Leicester-UK) | ||
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Thats strange, a modern(ish) Miele already gone faulty. I would try the bearings. The Bearings don't usually stop the drum from turning though. It sounds like it is jammed with something. | ||
| Post# 586401 , Reply# 5 4/1/2012 at 13:29 (4,401 days old) by glenfieldmathk1 (Glenfield-Leicester-UK) | ||
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Yes A Miele is a big ask to repair! Its very expensive to repair, I wonder if the other person had a guarantee on it, most are transferable. or if there is a local repairman in your area who can fix it, they usually cheaper. | ||
Post# 586403 , Reply# 6 4/1/2012 at 13:36 (4,401 days old) by Tomturbomatic  (Beltsville, MD) |
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Sorry for your disappointment Maybe as an alternative to a dismantling, you could take a work light or strong flash light and shine it through the holes in the drum to see if a piece of fabric is lodged in between in inner and outer tubs. Best of luck. | ||
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Post# 586408 , Reply# 8 4/1/2012 at 14:40 (4,401 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands) |
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Hang on!
Honey comb drum? Manfactured in 2001? Odd! That drum was introduced in 2005! Something is peculiar about this machine.
CLICK HERE TO GO TO foraloysius's LINK | ||
| Post# 586412 , Reply# 9 4/1/2012 at 15:08 (4,401 days old) by askemmy () | ||
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Yikes! Sorry I called it "honeycomb", as a Miele newbie, I had no idea that was a term used to describe a type of newer drum. I just meant I tried to see into the little holes. I stand corrected. Thank you for the correction, now I know. | ||
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Post# 586444 , Reply# 10 4/1/2012 at 17:06 (4,401 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Sounds Odd
But IIRC these new Miele washers either display fault codes when something is wrong. That and or qualified techs can plug their computers into the washer for diagnostic work.
Did either you or the previous owner reinstall the shipping bolts at any point? Or for that matter anything else to stablise the drum during transport? Replacing the bearings on a Miele washer is a vast undertaking for even an experienced repair person. It can be done but is quite costly and should only be reserved if one knows everything else in the unit is running fine. | ||
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Post# 586673 , Reply# 14 4/2/2012 at 15:02 (4,400 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Paddles
Don't think you can remove them on Miele washers.
On mine at least there are no signs of screws or any other way to remove the paddles> I for one wouldn't attempt unless one knew exactly what one was doing, otherwise could cause serious and lasting damage to the drum. As an owner of a Miele washer am here to tell you sometimes you just have to bite the bullet and arrange a service call. There is only so much anyone can tell you over the telephone. Advice over the Internet can also be found wanting without it coming from all but the most experienced sources and even then... Miele recently changed their call out charges, at least that is what one was told a few weeks ago when speaking to their New Jersey based customer service. IIRC the new flat rate is around $100 or so for a tech just to arrive and find out what the problem is, further charges apply for parts and labour with the latter booked by the hour. If you are going to own a Miele get used to high costs for everything from parts to service. It's rather like owning a Mercedes or BMW, things don't often go wrong but when they do the repair can be expensive. | ||
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Post# 586896 , Reply# 16 4/3/2012 at 13:06 (4,399 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Call The Man
Unless times are very hard and you cannot really afford the service charges it may prove worth.
You don't know it is the bearings and quite honestly neither does Miele's telephone tech support. I've received several various answers to problems with my machine, none of which corrected the problem. Our machine is a "vintage" unit and when it arrived we had Miele out for the install, change to rubber boot, put on new hoses, and generally give a "look under the bonnet" to see if things are alright. Unless someone in your household is a washer or dryer expert it is a good idea to have a qualified service person look at any used appliance. Just as one would a car it is good to know if there are problems lurking. In our case it was a good thing we had ordered and arranged for a new boot as the one installed on the machine was full of mould and ripped. Finally unless someone gives you another Miele washer for free and delivers it to your door at no charge; it is going to cost you more than $160 at least. | ||
| Post# 586933 , Reply# 17 4/3/2012 at 15:46 (4,399 days old) by bertrum () | ||
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As a previous poster said sounds like the bearings have seized, try forcing the drum around by getting a screwdriver between the pulley wheel and cross pieice and pulling upwards. Sounds crude but this will move the drum if done coorectly. good luck | ||
| Post# 587326 , Reply# 18 4/5/2012 at 03:12 (4,398 days old) by glenfieldmathk1 (Glenfield-Leicester-UK) | ||
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Paddles come off? I think/thought Miele paddles are welded on to the drum, so they can't come off. | ||
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Post# 587796 , Reply# 20 4/7/2012 at 17:25 (4,395 days old) by Launderess (Quiet Please, There´s a Lady on Stage) |
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Miele
Unlike many American appliance makers Miele keeps much of it's service information proprietary up to an including parts. One can order parts from Miele and do the work yourself, but the only "factory trained" Miele techs are those they train and or have worked for them previously.
This turns off many local servicemen as they have to go though Miele to get parts and or perhaps other information required for the repair. Mind you in Europe you can often walk into any decent parts supply store and often get what is needed, but for North America that isn't possible. Even Miele techs often have limits. Many new/younger ones haven't worked on or seen older machines and not really want to be bothered. I've had a few strongly hint that I should get shot of my older W1070 and buy a newer Miele washer. | ||
| Post# 587888 , Reply# 21 4/8/2012 at 09:05 (4,394 days old) by askemmy () | ||
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You are exactly correct!That's pretty much what the appliance repairman said to me. I did tell him he had til next December to work on it and get it going, since this is a ski cabin and we are leaving for the season sometime in the next 2 weeks. | ||
| Post# 588657 , Reply# 22 4/11/2012 at 16:52 (4,391 days old) by laundromat (Hilo, Hawaii) | ||
When I got my Miele at a local used appliance store in their dump pile, I emailed Miele and asked them to help me diagnose my problem. Their imediate email response to me was to give them 24 hrs to get back with me. Then, 72 hours later with no response, I called their toll free numer and spoke with AL.He appologised to me because their computor system went and took a dump. Due to that, they were willing to repair it for FREE!!!! Mine was filling,pausing an then taking a dump pumping out the water and reading F51 which is an electronic control fault.The mother board ( a $750 part!!!) My tub (honey comb) turned freely either left or right. What I would do first is to remove the back plate and the belt. Then go and try and see if the tub turns w/out the belt on.If not, the berrings need replcement. If it turns freely,the motor is frozen up.I would attempt to force it to turn beings it could have some dirt or dust causing the freeze.Mine is the BIG "Touch-Tronic" and heats the wash water to 110F and has a 1700 rpm final spin.It aslo came with the drawer.Good luck!
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