Thread Number: 44070
Miele Vibration FAIL |
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Post# 647761   12/19/2012 at 19:45 (4,143 days old) by mrb627 (Buford, GA)   |   | |
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I have been having an increasing level of difficulty with my Touchtronic pair over the past several weeks. Tonight, I was called to the laundry room by a violent banging. Imagine my horror to see my Miele set moving away from the wall together. That's right. Both the washer and dryer were shifting from their installed position to the center of the laundry room. Since the stands are mounted together they moved as a single unit. The washer was spinning so off kilter that it was moving the weight of the dryer with it.
So, I went into my file and pulled the pedestal installation instructions and began to decipher the cryptic message contained within. As suspected, the pedestals were not installed according to the manufacturer's instructions by the authorized installed, which carried a 200+ charge. They failed to install locking nuts on the feet underneath the drawer, so they are free to shift out of adjustment at will. Also failed to install locking nuts between the stand and the base of the washer/dryer which will allow vibration of the machine in top of the stand. I guess I will have to reverse their installation and set it right. I need to figure out how to reinstall the shipping braces in the back of the washer before I can proceed. Malcolm |
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Post# 647765 , Reply# 1   12/19/2012 at 19:51 (4,143 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 647767 , Reply# 2   12/19/2012 at 19:54 (4,143 days old) by mrb627 (Buford, GA)   |   | |
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Post# 647781 , Reply# 3   12/19/2012 at 22:00 (4,143 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 647785 , Reply# 4   12/19/2012 at 22:18 (4,143 days old) by mrb627 (Buford, GA)   |   | |
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Post# 647789 , Reply# 5   12/19/2012 at 23:02 (4,143 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 647810 , Reply# 6   12/20/2012 at 00:52 (4,143 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 647819 , Reply# 8   12/20/2012 at 04:34 (4,143 days old) by Frigilux (The Minnesota Prairie)   |   | |
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I'd have thought since Miele is so persnickety about having no one but their own service people touch their washers that there wouldn't be so many problems with installations. Launderess's link made for interesting reading from quite a number of people who were suffering from bad installs.
Miele's halo has been getting a little tarnished lately. |
Post# 647849 , Reply# 9   12/20/2012 at 08:44 (4,143 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Yes, they have "factory trained" service and installation personnel. Locally in NYC there are two such services at the moment. One is a nice lad who used to work for Miele as a tech but left several years ago to start out on his own. The other is a service called "Mr. Appliance" or some such.
Being as all this may apparently in some areas of the country installations were being handled so badly out of house, Miele severed connections. IIRC California, AZ and a few other states Miele handles all installation and perhaps service in house. |
Post# 647871 , Reply# 10   12/20/2012 at 10:16 (4,143 days old) by mrb627 (Buford, GA)   |   | |
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Post# 647879 , Reply# 11   12/20/2012 at 11:31 (4,143 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Malcolm-- Does that mean the installers had been to their third party before they made it to your house, LOL?
It's too bad Miele didn't get a better foothold in the US. I thought their market share would improve when they introduced the extra-large capacity laundry pair that ran on 120v. And didn't that roll-out happen right around the time the economy collapsed a few years back? That couldn't have helped them, seeing as they're at the top of the price point. |
Post# 647891 , Reply# 12   12/20/2012 at 11:53 (4,143 days old) by RevvinKevin (Tinseltown - Shakey Town - La-La Land)   |   | |
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Malcolm, are you talking about reinstalling the shipping braces to move the washer from one pedestal to the other? Or to move it off the pedestal and back on again? They are to prevent damage while bouncing around in the back of a truck as it's moved across town or across the country. Simply moving the machine around in your laundry room, or on and off the pedestals it's not necessary to install them. The machine is not that fragile. If it were, it would have self destructed as it was dancing around in your laundry room.
Kevin |
Post# 647898 , Reply# 13   12/20/2012 at 12:11 (4,143 days old) by DADoES (TX, U.S. of A.)   |   | |
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The other is a service called "Mr. Appliance" or some such.Fellow & his wife live next to my parents ran a Mr. Appliance franchise and Western Auto store for some years but it closed several years ago. The building still sits for sale, it had been a Western Auto far back as I can remember to the 1960s and had changed ownership three times that I recall. |
Post# 647934 , Reply# 14   12/20/2012 at 14:32 (4,143 days old) by mrb627 (Buford, GA)   |   | |
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The instructions are pretty specific. Re-install the struts if the pedestals are to be separated for the machine. Machine must be placed on its right side only, bolts that replaced the feet on the machine should be screwed no more that 15mm into the base of the machine. Sounds like brain surgery...
Malcolm
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Post# 647956 , Reply# 15   12/20/2012 at 16:32 (4,143 days old) by RevvinKevin (Tinseltown - Shakey Town - La-La Land)   |   | |
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Ooooh, OK. The pedestals are bolded to the machines. If you have to lay the washer on it's side to seperate the pedestal, reinstalling the shipping braces does make perfect sense. I didn't realize they were bolted together. A friend has a Kenmore Elite FL and it's just sitting on top of the pedestal.
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Post# 647988 , Reply# 16   12/20/2012 at 19:20 (4,142 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Unless the Miele W and or dryer is giving other issues it is not fair to blame the machines for poor installation. Again it happens. Far too often in many cases but it happens.
If you either do not wish to do the work I'd contact Miele and have them send their own techs to see what the imbalance/poor installation issues are about. These are new machines and under warranty no? |
Post# 647992 , Reply# 17   12/20/2012 at 19:39 (4,142 days old) by mrb627 (Buford, GA)   |   | |
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I'm afraid scheduling an appointment and taking a day off from work would just further aggravate the situation. I understand that most the fault lies with the installation, but I fully expected the Miele machines to detect excess off balance and stop the spin.
How can we sit by and point at the LG spin issues when this happens on a presumably far better machine. Malcolm |
Post# 647994 , Reply# 18   12/20/2012 at 19:41 (4,142 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)   |   | |
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I am now waiting on the third dispensor drawer for my machine. In February it will be one year that I own Miele. The machine was replaced in July due to a Bad Tub Bearing. The New Machine had problems with the soap drawer from the get go and the Old Machine had gone through 2 of them. The New machine had the drawer replaced twice. The other day I pulled out the drawer and the whole thing just fell apart in my hand.
Called Miele and had them pull up the file on my Machine. In conversation I had mentioned that they are not making the 4842 anymore. And told the rep. I understand why. I told him how disgusted I was with the machine, no wonder they stopped building that model. He told me that they weren't selling as well. So I told him that if one more thing happens to that machine, I would take Miele to Court and demand my money back. He went on to say that there is nothing wrong with my machine. I then asked him what he was smoking and how could he know what was wrong with my machine if he's in New Jersey. Last night, I put a load in the machine and went to bed. This morning I woke up and there was the machine Beeping Away, Door Locked, not running and saying to select a cycle. I have contacted my Attorney and we'll see what will happen. And I have to say my last few conversations with Miele, the reps on the line were a little "snippy". |
Post# 647998 , Reply# 19   12/20/2012 at 19:48 (4,142 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Are well known, well at least by Moi who looks up such things. IIRC there were are complaints about for the 4802 at least that the drawer would pop open during operation spewing water all over the place.
Well that does make up one's mind, won't be ordering the 4842 demo/clearence model even at a reduced price. I mean if it were $400 or less one might reconsider! *LOL* |
Post# 648001 , Reply# 20   12/20/2012 at 20:03 (4,142 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)   |   | |
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Post# 648012 , Reply# 21   12/20/2012 at 20:23 (4,142 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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One finds it is always best to stick to what you know.
The 48XX series was Miele's first foray into uber-sized domestic laundry appliances for the North American market. Mind you they have been building the "Little Giant" and similar washers for commercial use for ages with apparently no problems. How or why the ball dropped on this we shall probably never know. My dear father would always say never to purchase the first model year of anything. There are always kinks/bugs that need to be worked out and thus subsequent versions/updates have such things corrected. With the problems Miele seems to be having with the 48XX series they never were going to reach sale numbers to justify. What is interesting is that Bosch also pulled the plug on their uber sized units as well. Just what aren't the Germans getting about the USA market? |
Post# 648169 , Reply# 23   12/21/2012 at 16:28 (4,142 days old) by turboace (Wilmington, NC)   |   | |
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I guess I'm lucky I've not had a problem with my 4842. I do notice it has a little more tolerance for not perfectly balanced loads, it does not take nearly as long to re-distribute the loads as I remember my LG set used to. No problems with the dispenser drawer either. A couple times it vibrated open and leaked a little water, but since I have re-leveled and it has not happened again. I also called them to please note it had happened and they had me remove the little yellow emergency door opening tool from the drawer, since then, it has never done it again. I just taped the tool to the side in case I ever need it. Going on three years now, hopefully will last a good long time.
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Post# 648217 , Reply# 24   12/21/2012 at 22:27 (4,141 days old) by toploader55 (Massachusetts Sand Bar, Cape Cod)   |   | |
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Post# 648222 , Reply# 25   12/21/2012 at 22:43 (4,141 days old) by sudsmaster (SF Bay Area, California)   |   | |
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I have transported Miele 1065's and a 1918 in the back of my pickup truck and ferried them for up to 50 miles, without any problems. No shipping braces, not even pillows stuffed into the drum.
I have read that in lieu of the shipping braces one can stuff the drum full of pillows, so that the door is hard to close, and that would cushion any jostling of the inner works during transit. However I never laid the machines on their right side, although on the appliance dolly they may have become horizontal on their backs for a brief time during loading/unloading into the truck. One Miele I bought used (w1065), the owner said that Miele had already replaced the suspension shocks. Wouldn't you know, that's the one that tends to vibrate a bit. The others are rock solid. All are on on a concrete floor. The one that vibrates a bit might not be leveled as well as it could be. |
Post# 648419 , Reply# 26   12/22/2012 at 16:43 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Have incorporated various and or improved upon out of balance controls. However IIRC Miele washers will do various things to lessen the impact and or results of imbalanced loads they *will* spin none the less. This in contrast to washers offered by other brands that will take ages to balance and or simply not spin at all if they cannot reach certain set parameters.
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Post# 648470 , Reply# 28   12/22/2012 at 20:55 (4,140 days old) by logixx (Germany)   |   | |
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Yes, as Laundress said, a Miele will spin whenever it can. However, several people, even on the German forum, have reported water- or sudslocks due to Miele's fierce spin cycle that just goes for it. This is an overflowing Miele that stops spinning too late when sudslocking with a microfiber sheet:
CLICK HERE TO GO TO logixx's LINK |
Post# 648480 , Reply# 30   12/22/2012 at 22:21 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 648533 , Reply# 31   12/23/2012 at 07:48 (4,140 days old) by mrb627 (Buford, GA)   |   | |
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Post# 648570 , Reply# 34   12/23/2012 at 12:16 (4,140 days old) by mrb627 (Buford, GA)   |   | |
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Post# 648603 , Reply# 35   12/23/2012 at 13:54 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Pedestals, storage drawers or whatever you want to call them are a big sale for Americans with front loaders. Not only do they provide storage space but more importantly the things help overcome some of the main problems consumers here have with front loaders; having to bend down to load/unload.
Mind you American housewives and others have had to stoop for ages to load laundry into dryers, but for some reason doing the same from a washing machine bothers allot of people. The whole idea is to mimic what is found in laundromats where washers are on raised concrete pedestals. |
Post# 648616 , Reply# 37   12/23/2012 at 15:08 (4,140 days old) by mrb627 (Buford, GA)   |   | |
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I suspect that pedestals would be more popular in other parts of the planet if they didn't put them under a counter in the kitchen. Which for some reason Americans find unsanitary.
Whether the machine is on a pedestal or directly on the floor, I would expect the electronics, years of research, and drive towards perfection would prevent the machine from traveling across the floor. Malcolm |
Post# 648618 , Reply# 38   12/23/2012 at 15:37 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Have laundry/housekeeping manuals going back years that advised doing laundry in the kitchen as being "unsanitary", but housewives or whomever doing the task had few options then. One needed to be near a source of hot water and that most often meant the range or fires in kitchens.
Grander homes of course could afford wash houses and or separate areas for laundry, if they didn't send the stuff out all together. Oh and it wasn't just the washing either that made kitchens foul. In poor weather when laundry had to be hung indoors in many homes the only place was the kitchen (again because it was warm from the range). This could mean a family sitting for it's meals below dripping wash in a damp/humid kitchen. Not to mention if one wasn't careful the washing smelled of whatever foods were prepared. Wash day certainly was not a time for kippers! |
Post# 648619 , Reply# 39   12/23/2012 at 15:43 (4,140 days old) by sudsmaster (SF Bay Area, California)   |   | |
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I find a small chair on wheels by the Miele aids immeasurably in helping to load and unload the washer. I use a small (clean) hamper to transfer the damp laundry from the Miele(s) in the workshop to the Neptune dryer in the main house.
However I don't think it's a simple matter of being equivalent to loading and unloading a dryer. For these reasons: 1) With a traditional top loader, one can simply invert the laundry hamper over the washer tub, letting the clothes fall in by gravity. This has the added benefit of allowing one to minimize contact with dirty laundry. 2) When transferring the laundry from the traditional top loader to a front loading dryer, again, gravity makes the chore easier. Once the clean, damp laundry is pulled from the top loader, it can simply be tossed from that height into the dryer. 3) With a front loading washer, one must extract the laundry from the horizontal tub. More often than not, the laundry will fall to the floor during the transfer from the washer to the dryer. If the floor is squeaky clean, no problem. 4) The front loader washer to dryer transition can be eased not only by using a small chair, but also by using a small hamper to catch the laundry as it falls out of the washer, and then hoisting the hamper to let gravity assist its transfer to the dryer, without anything hitting the floor. 5) Most front loader washers do tend to spin faster than a traditional top loader. This means that the wash may be more difficult to extract from the front loader washer than it is from a top loader. More modern top loaders spin faster so this may no longer be a big difference. And Miele has a post-spin tumble feature that helps to dislodge laundry that otherwise would be plastered to the drum. |
Post# 648621 , Reply# 40   12/23/2012 at 15:47 (4,140 days old) by sudsmaster (SF Bay Area, California)   |   | |
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Post# 648625 , Reply# 41   12/23/2012 at 16:25 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Post# 648628 , Reply# 42   12/23/2012 at 16:32 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Depending upon what one reads and or who you believe the problem of vibrations can be cause by:
Under loading Over loading Improper flooring Bad and or poor washer design including suspension system Worn and or failing parts and so it goes. Have read comments from UTube posters who have called Miele out because their new or such washers were making odd sounds on spin, that the said techs told them to only load the washer full; that is do not do "partial loads". Ok, can understand not doing small loads of unmixed items, such as say all small napkings as some machines simply cannot balance them properly. When that happens the stuff usually ends up thrust to one side and creates balance issues. But cannot see not being able to wash say 1-5 pounds of mixed items in a 5kg machine. Have read many washer techs/pros state also that the death of many front loaders has been the increasing use of final spins >1000 rpms including 1400rpms and such. Apparently such high spin speeds, especially if loads are often not properly balance cause vibrations/shaking that wear a washer down. Proof they offer is that many older washers that spin at 900rpms or less are still happily chugging along. |
Post# 648629 , Reply# 43   12/23/2012 at 16:36 (4,140 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Cannot imagine who inflicted the idea of them for breakfast, but they ought to be lined up and shot! *LOL*
The smell of grilled/toasted kippers first thing in the AM is more than flesh and blood (much less stomach) can bear. It sure is one quick way to clear out the place. Then of course the odor lingers for much of the day if not longer. Only way one has found to deal with that is to open all windows and use lots of Airwick. Well there is another way but people kind of get insulted when told to take their kipper fix outside into the back garden! *LOL* |
Post# 648646 , Reply# 44   12/23/2012 at 17:51 (4,139 days old) by ronhic (Canberra, Australia)   |   | |
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There is a reason we have joints.....
If we can use them, we should. As for laundry being 'unsanitary' before washing, it may well be when the definition of sanitary is applied...but let's just think about this for a minute..... Right; - we wear clothes on the outside.... - we use our hands, and not our mouths to load our washers (well the majority do) - we can wash our hands post-loading. - we can wash the floor before washing. Certainly, if someone has gastro or similar, then there may be concern....but in a country that has access to clean water, generally good hygiene standards and effective waste disposal, these things are the exception rather than the rule. We don't live in the Victorian/Edwardian era - we've very little to worry about and what we do have certainly out-ranks the sanitation of clothes. |
Post# 648705 , Reply# 45   12/23/2012 at 23:24 (4,139 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Over the years have pushed and shoved that Miele washer more times than one cares to think about in attempts to level. Each time though the carpenter's level showed the bubble dead center, every now and then a load would cause the machine to shake. Not move out of place mind you, but shake at the top none the less.
One maddening thing about my Miele and one assumes other models is often during the series of graduated spins before the final ramp up one or more attempts produce a smooth spin. However after the machine quits said spin, ramps down, distributes and begins to ramp up again a load can become unbalanced again. Sometimes one just gets so upset one stops the machine, remove the wash, fluff and put items back into machine, then allow it to spin. Designers of Miele washers must work under the theory these machines can withstand odd numbers of unbalanced loads. Long as they aren't too severe and or cause the drum to violently bang against the tub one assumes the worst damage is a shortened lifespan. |
Post# 648819 , Reply# 49   12/24/2012 at 14:00 (4,139 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Well spent a good part of yesterday evening (yet again) leveling the Miele washer and quite honestly am getting fed up! *LOL*
We had some shaking but thought it was due to whatever problems we're having with the knocking sounds during spin (see other thread), but everyone going on about leveling and such sent us on a tear. One of the back legs was frozen in place and wouldn't you know the machine read "level" via the spirit level when suspended on "three legs"; this meant one had only to lower said leg to firmly reach the floor and that should have been that. Not a bit of it. Nearly an hour of twisting, wrenching and a burst or two of WD-40 couldn't budge the thing. Finally was able to loosen and twist the lock nut and then the bolt. So here's me twisting that darn bolt left and right for nearly 30 minutes when it dawned upon me, the threads must be stripped as that thing wasn't moving up or down much. Was going to swap it out with one of the good ones from the front and order a replacement, but that just was not going to happen. In the end simply tightened the lock nut against the machine and left the bolt as "low" as one thought it would shift. To compensate the right front leg had to be raised but in the end machine read "level" more or less. Think the bubble was slightly to the right (close to the line) but the thing was firmly on four feet and that was enough for Moi last night. Since turning the machine upside down to gain better traction for removing the offending bolt isn't possible things will have to remain this way for now. If time before we leave for Christmas Eve dinner will do a quick load to see if the machine still shakes a bit on spinning. @MikeLondon: Love my spin dryer for loads that Miele cannot or will not balance/spin without fussing. Indeed often when doing smallish loads of say all napkins that the Miele cannot often seem to balance without throwing the lot against one side of the tub just take the lot and bung them into the spinner. For now also have the Whirlpool portable that one uses as an "extractor" as well. The tub is larger than the spin dryer and spins slower so it is good for things one does not want too badly creased. |
Post# 649379 , Reply# 50   12/27/2012 at 17:56 (4,135 days old) by Toggleswitch (New York City, NY)   |   | |
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"Just what aren't the Germans getting about the USA market?"
Probably the fact that the USA is a huge market and we are not about to culturally bow-down and do things the German way (or any other "foreign" way) just because others think we should or like their own way better. REAL major change takes a generation or two. |
Post# 649587 , Reply# 52   12/28/2012 at 16:49 (4,134 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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However their manner has only grown more arrogant IMHO, not less.
Basically long as whatever unit is working and doing it's intended purpose you're fine. It is often having to come into contact with MieleUSA's sales/service divisions that cause all the trouble. IMHO Miele is also slightly misleading when they give lifespans of their appliances. Yes their washers are supposedly built to last "20 years" but if a major component fails (motherboard, rear bearings, motor, etc...) or sometimes even a small one to the point the unit becomes unoperable then all bets are off. Once the rather short warranty period is over a customer is on the hook for Miele's *very* dear call out and parts charges. You read all over the Internet of complaints by the scores of washers being dumped barely ten years old because of say a motherboard or motor problem. Miele will want >$500 usually for either plus labour, for that money you can usually purcahse a new machine. One of Miele's newest tricks is to send a tech with his fancy computer to one's home and download the history of use and recorded error codes/faults. Been using too frothy detergent too often? Over loading too often? Well your washing machine will become a tattle-tale to Mama Miele. So don't be surprised if they come back with 'your machine's problems are due to bad treatment by *you* thus we aren't liable...". It really is a shame we on this side of the pond do not have access to more TOL EU laundry appliances such as V-Zug. Maybe that would force Miele to adopt a more friendly tone. |
Post# 649617 , Reply# 54   12/28/2012 at 18:15 (4,134 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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It is a mystery to us all here on this side of the pond why Miele suddenly switched to a puny one year warranty. That has turned allot of persons away from their appliances. I mean if one is spending >2000 USD for a washing machine that supposedly is the Mercedes Benz of it's class why not back it up?
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Post# 649799 , Reply# 57   12/29/2012 at 16:17 (4,134 days old) by mrb627 (Buford, GA)   |   | |
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Well, three hours of time invested and I think I may have successfully set the installation right. Funny thing, when I tipped the dryer back to adjust the feet on the stand, one of the feet just fell off. Seems they didn't install all the feet properly in the stands. I had three mounting bolts out of eight stripped by over tightening them between the stands and the machines. Fortunately, Miele supplies extras which I had retained in the dry stand.
My first test load is washing now. A heavy load of bath towels. Hopefully, the balancing is perfect this time. Malcolm |
Post# 649813 , Reply# 58   12/29/2012 at 18:42 (4,133 days old) by Frigilux (The Minnesota Prairie)   |   | |
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Post# 649817 , Reply# 59   12/29/2012 at 18:56 (4,133 days old) by mrb627 (Buford, GA)   |   | |
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The Towels completed. There is still a mild amount of vibration during medium spin speeds. Overall, it is much improved over the previous instance. I have been unable to determine the source for the remaining vibration. Could be internal to the W3033, part of the pedestal, or perhaps a connected component in the dryer installation. I will attempt to rule out each suspected source over the next week or so.
Malcolm |
Post# 649818 , Reply# 60   12/29/2012 at 19:18 (4,133 days old) by Launderess (Quiet Please, There´s a Lady on Stage)   |   | |
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Installations by non-Miele USA workers are prone to problems as the link provided illustrated. You should contact whoever did the the work and Miele to lodge a complaint. Miele got so fed up with such problems that in some states such as California they took the entire process back in house. You can purchase Miele appliances from whatever dealer you wish, but MieleUSA handles the install for those affected areas.
Even laundromat SQ front loaders will vibrate mildly now and then. Even the best electronic controlled washers will not be able to obtain a perfect balanced load all the time. Towels in particular can be a problem for many front loaders because of their weight. Then as we have been discussing unlike other brands a Miele washers aren't as fussy about spinning as others. Where some will try for ages to seek the perfect balanced load (and abort or slow down if they cannot get it), Miele seems to have programmed their washers to simply go ahead as long as the thing is not so widely out of whack as to cause damage to the machine. |