Thread Number: 44875
lg not heating again
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Post# 658227   2/5/2013 at 14:36 (3,268 days old) by micks1979 ()        

hey guys help needed. 3 lg washing machines black with steam over the last year and a half none of them heat the water to the correct temp on any prog. there is no way this can just be the 3 i have had anyone who has one get in touch none of the 3 was the same model number

Post# 658249 , Reply# 1   2/5/2013 at 16:00 (3,268 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Hey

Sorry to hear you're having trouble with your LG's. We have an LG F1479FDS5 9kg, 1400spin steam washing machine and my aunt has the F1479FDS6 which is the same in black.

What are your findings? Have you contacted LG? If so, what was their response?

Hope it gets sorted.


Post# 658253 , Reply# 2   2/5/2013 at 16:15 (3,268 days old) by micks1979 ()        
hey

cheers for reply lg has changed the pcb4 times and the element 4 times now they are giving me my money back again. do you know the heating phase on yours ?


Post# 658286 , Reply# 3   2/5/2013 at 17:41 (3,268 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
I don't know the heating phase tbh. How did you check? I know it heats when the jet is off and when it's on a 60oc wash the door can't open after a while as it's too hot to open for safety reasons.

What temperature does your machine heat to? (For example on cottons 40 or 60 etc)

What are your plans now? From what I remember you previously had a dyson like we did which was amazing!


Post# 658397 , Reply# 4   2/6/2013 at 05:40 (3,268 days old) by glenfieldmathk1 (Glenfield-Leicester-UK)        

As with all modern machines due to energy saving reasons and A+++ added top energy labels, manufacturers are trying to be more energy efficeint, which means that on a cottons 60 wash, most actually only reach 50-55C. Instead a longer programme duration and / or intensive wash actions clean the clothes to 60 standard.

The only brands that don't do this are Panasonics & Bosch/Siemens (which have a Eco button), and Miele's (Which have two dedicated low energy cycles). Hotpoints [Since the introduction of the programme Cotton Standard] with Superwash selected also reach full temp, but if washing in normal mode also run at lower temp.


Post# 658416 , Reply# 5   2/6/2013 at 08:21 (3,267 days old) by lavamat_jon (-)        

It is only the Eco cycles that have the lower temperatures, most brands still have their standard cycles which indeed do reach target temperature.  E.g. Bekos have seperate Cottons and Cottons Eco cycles (it states in their manuals that Cottons Eco doesnt quite reach temp), my Maytag-Asko reaches the set temperature regardless, AEG/Zanussi also have seperate Eco cycles so the default cycles still reach the full temperature.

 

It is sneaky in one respect how energy labels only test on the Eco cycles, but the flipside is that the standard non-eco cycles are as before and often use a lot more water for rinsing etc.

 

Jon


Post# 658444 , Reply# 6   2/6/2013 at 11:45 (3,267 days old) by logixx (Germany)        
most actually only reach 50-55C

logixx's profile picture
Actually, a recent issue of our consumer magazine tested the temp of these 60C Eco cycles: IIRC, AEG was 44C, LG 46C and others (including Miele) 50C. The best washer for temperature accuracy was an A+ Miele top loader at 58C.

Post# 658454 , Reply# 7   2/6/2013 at 12:54 (3,267 days old) by electron1100 (England)        
Guarentees

electron1100's profile picture
I cant help thinking there is a sort twisted irony to this guarentee business with quality machines you shouldnt need a long guarentee as they are built to last whereas with cheap junk you will need a long guarentee

Post# 658455 , Reply# 8   2/6/2013 at 12:55 (3,267 days old) by electron1100 (England)        
ERROR

electron1100's profile picture
Sorry put reply in wrong thread please ignore

Post# 658471 , Reply# 9   2/6/2013 at 14:28 (3,267 days old) by micks1979 ()        
hey

Cheers for the reply. I normally wash at 40, 60 or 90 degrees. At 40 the machine will hit 23 degrees. The 60 programme hits about 45 degrees and the 90 hits 60. The only way to get the machine to heat to the correct temperature is to trick the computer into thinking it has an 11KG load detected - to do this I have to saturate the load, switch the machine off, then back on, select the programme and it will show as 11KG!

How to check if yours is heating - at the start of the programme, the circulation pump comes on and off as the drum turns. At the end of the heating phase on the cottons programme the circulation pump stays on for the rest of the wash cycle before rinse. Just before rinsing,press pause, open the door and feel the water - select steam wash and there is no heat in the water whatsoever.

On a 60 wash, do same as above, but the loading door will not open as the temperature is rising. Before rinse, empty some of the water from the tube out of the filter compartment - not 60 degrees...

Mix programme was working,now is not. 1000 for a washing machine that will not heat water - its a joke! LG have no answers, I had the chief engineer sitting in my kitchen for 3 cycles with a meter on the plug socket to see how long the element was on for - engineers comments on report "Machine not heating water to correct temperature". I have had one 11KG in black without steam, one 9KG with steam and currently an 11KG with steam. LG do not have an answer to what is wrong with it.

I have 2 dry cleaning shops, one of my staff has a white LG 8KG which is not heating the water. A friend has a 9KG without steam, also not heating the water. Just about to contact Watchdog! LG Head office is supposed to be phoning me tomorrow.


Post# 658473 , Reply# 10   2/6/2013 at 14:29 (3,267 days old) by dave886 (united kingdom)        

@electron1100 don't worry i've done this a few times on here. :)

Post# 658474 , Reply# 11   2/6/2013 at 14:32 (3,267 days old) by dave886 (united kingdom)        
@mick1979

have you ever had a unbalanced error with the 11kg LG?

Post# 658476 , Reply# 12   2/6/2013 at 14:36 (3,267 days old) by micks1979 ()        
hey

i did to start with they changed the pcb saying they knew there was a fault.since then on spin its perfect

Post# 658485 , Reply# 13   2/6/2013 at 15:02 (3,267 days old) by dave886 (united kingdom)        
mick1979

mmm, i feel like LG cheated me with their machine, i used to own there 11kg, and i actually liked it because of the flexible of programs but the unbalanced error keep appearing, and they replaced the pcb board twice and still, i kept on getting the same problem, i was so mentally drained with the pile of washing piling up, i accepted the refunded and went for the samsung 12kg, by the way is a good washing machine, but not as flexible as the LG by far, but ideally i wanted to get a miele but i need capacity so i went for samsung, if LG spent the time & effort in sorting out the problems with the machine without 1 to 2 weeks wait for an engineer i would still have a LG:(

Post# 658491 , Reply# 14   2/6/2013 at 15:23 (3,267 days old) by micks1979 ()        
hey dave

i love the look of the machine thats it. I went 6months without a machine in total not so much of a problem as to start with i took it to work then bought a hoover optima 200 quid washed fab heated the water but the noise on spin was mind numbing sooooooooooooooo loud

Post# 658498 , Reply# 15   2/6/2013 at 15:34 (3,267 days old) by logixx (Germany)        

logixx's profile picture
There has be a combination of buttons to hold down during the cycle to display the current temp. I have seen it being done on many LG washers.

Post# 658499 , Reply# 16   2/6/2013 at 15:40 (3,267 days old) by micks1979 ()        
hey logixx

i could do that with my dyson. not seen any of the engineers do anything like that on the lg all they used was thermometer.

Post# 658511 , Reply# 17   2/6/2013 at 16:42 (3,267 days old) by dave886 (united kingdom)        

is there anyways to find out the temperature on a samsung while on the main was cycle?

Post# 658518 , Reply# 18   2/6/2013 at 17:03 (3,267 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Yeah, on the dyson you held in the temperature and soil type button as you switch it on and then start a wash and it'd display everything on the display.

The LG washing machine at grans (WM12220FD, it has a green led countdown display) also shows the temperature when you hold in the time delay and opt.2 button. However our LG washing machines have a big lcd display so don't do that.

Looking forward to hear what LG say to you tomorrow.


Post# 658524 , Reply# 19   2/6/2013 at 17:21 (3,267 days old) by micks1979 ()        
dyson2drums

next time u wash check your temp.


Post# 659151 , Reply# 20   2/9/2013 at 10:21 (3,264 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
is it so important to have water heating in a washer?

pierreandreply4's profile picture
is it so important to have water heat in a washer when you can get the same cleaning power when using cold water washing?

Post# 659153 , Reply# 21   2/9/2013 at 10:29 (3,264 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Yesterday I was washing a load of new towels, I put them on Cottons 60, it deicided to do 3 rinses as it was a bigger load but not full capacity.

It said it will take 1 hour and 38 minutes, when it got to 1 hour the heating phase had finished and the recirculation spray started. What I did was put in the service mode and the temperature read out was 47 degrees cecius.

What did LG's head office say?


Post# 659294 , Reply# 22   2/9/2013 at 22:53 (3,264 days old) by spinspeed (Far North New South Wales Australia (originally London UK))        

spinspeed's profile picture
Interesting thread guys. I have the LG WD14060SD6. 10 kg capacity with steam wash. I have been suspicious for some time now that it is not heating the water correct temp. It is hot and cold fill but it is hooked up to cold faucet only. Today I did a 40c wash with a fairly full load set to cotton wash. Half way thru I opened the door and the water was only tepid, I would say not much above 30C. The results are pretty good so not complaining but a little miffed it lies and doesn't wash at the set temp. I also note that the recirculation only works when the tub is turning, it stops when the tub stops.

I am pretty pleased with the machine though.

Simon


Post# 659313 , Reply# 23   2/10/2013 at 02:37 (3,264 days old) by Haxisfan (Europe - UK / Italy)        
I checked the temp myself...

haxisfan's profile picture
The older Hoover (Nextra 2004) heats the water to the correct temperature, as I checked the temperature myself. As for the new Hoover (Dynamic - bought last Xmas), on some programs, it won't be able to reach the set temperature if the user does not follow the loading guidelines, this is because it has a smaller heating element (1500W as opposed to 2250w of the other Hoover) and it needs a certain amount of time to heat the water. E.g. there's a program called A59' which is a rapid cycle designed for medium loads, this is supposed to bring the temperature up to 60 degrees providing that the load does not exceed half of the washer capacity.

I used it with a biggish load and I found that the washer disregarded the bigger size of the load and after its set wash time drained the main wash water regardless of the temperature it'd reached (this was only around 50). This cycle is also present in the older Hoover and no matter how full the washer is it always manages to reach 60 degrees in its allocated 38 minutes. The manual in the newr Hoover, states that the actual temperatures might not always correspond the temperature declared by the program. Having said that, there's an option called 'Stain Blaster' that is supposed to heat the water to the declared temperature and keep it there by switching the heater on and off as necessary.

Have you perused your LG manual from top to bottom? You might find that this behaviour is similarly described black and white ;-)


Post# 659339 , Reply# 24   2/10/2013 at 07:00 (3,263 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
did you check to see if your washer as an atc water temp system for 1 thing and second try running your machine on a full cycle with no clothes to see if it will heat the water to said temp and depending on the cycle use some washers send cold water in the washer to avoid the damage of fabrics.

Post# 659348 , Reply# 25   2/10/2013 at 07:56 (3,263 days old) by micks1979 ()        
dyson2drums

try cottons 40 with steam it wont heat at all its a joke lg dont know what to do i have 2 guys coming tomorrow to look at it

Post# 659360 , Reply# 26   2/10/2013 at 09:17 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
This is the load from 2 days ago which I wrote about in my last post.
1) Wash load of towels
2) 1:38 duration of cycle (big load but not full capacity)
3) Heating finished as shower spray came on
4) In service mode (temperature read out is 47 degrees celcius)


Post# 659361 , Reply# 27   2/10/2013 at 09:18 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Oops forgot to attach the pic, sorry people.

Post# 659363 , Reply# 28   2/10/2013 at 09:25 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Yesterday I decided to do a load of whites on Cottons 60. I used the 'intensive' option. From what I see it heated the water pretty much to the temperature selected. The cycle duration was 2:13.

1) At 1:39 it finished heating and the shower spray came on.
2) I stopped the machine and put it in service mode and the temperature read out was 56 degrees celcius.

I will try Cottons 40 with steam and see what happens. From my findings so far I think if you use the 'intensive' option it heats fully and heats to a lower temperature on standard washes. Would love to hear what the 2 guys have to say tomorrow.


Post# 659365 , Reply# 29   2/10/2013 at 09:25 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Picture to go with above post.

Post# 659368 , Reply# 30   2/10/2013 at 09:54 (3,263 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        

pierreandreply4's profile picture
from what i am seeing i think that your washer as the atc function and it might affect the heating performance or your washer is hot and cold fill and what cycle do you use normaly? normal/casual gentle or have you tough that it might be a defect in your washer.

what i would suggest you try is

1 start your washer with no clothes the temp you use for a normal load and let it run a full cycle after the heating part of your cycle i would suggest you stop and open your washer door and check the water tempature with a termomiter if it reads your reg temp then its not your washer water heater or it might be that the washer as a sensor that check if fabric can stand hot water as sometime the washer might send cold water to cool down the heated water to preven damage of fabric.


Post# 659460 , Reply# 31   2/10/2013 at 16:43 (3,263 days old) by micks1979 ()        
hey

how did u get into the service mode dyson2drums? the other 2 machines i still have they told me to dispose of them when i was refunded so will try it with them all. i have tried it with no clothes its just the same.

Post# 659462 , Reply# 32   2/10/2013 at 16:46 (3,263 days old) by lavamat_jon (-)        

Pierre, the European LGs (as with most of our washers) are cold fill only and heat their own water.

 

Jon


Post# 659466 , Reply# 33   2/10/2013 at 17:03 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Hey micks1979

Hold in the right option button and rinse botton together and then press power. Don't press the start button as it'll start service cycle and with clothes in it will damage the machine/s.


Post# 659470 , Reply# 34   2/10/2013 at 17:15 (3,263 days old) by micks1979 ()        
cheers d2d

will give it a bash have you done a cottons 40 yet

Post# 659485 , Reply# 35   2/10/2013 at 17:54 (3,263 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Not yet, did 2 loads today and they needed a 60 wash so maybe tomorrow after work. I'll let you know how it goes.

Post# 659632 , Reply# 36   2/11/2013 at 13:14 (3,262 days old) by micks1979 ()        
another pcb

well had two service guys today new board still the same! cottons 40 heats to 24 on the plus side mix is working again lol oh and 95 so they have to report back and head office will contact me again! spent all afternoon doing a email to which and watchdog.

Post# 659668 , Reply# 37   2/11/2013 at 16:23 (3,262 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Are you using steam wash with all the washes?

The washes I did that I took pictures of and posted in above posts were standard non steam washes.

I did a cottons 40 with steam but had to pop out so will try do another tomorrow.

This must be frustrating, wonder what LG, Which and Watchdog have to say.


Post# 659679 , Reply# 38   2/11/2013 at 16:40 (3,262 days old) by micks1979 ()        
hey

dont use steam now on any wash and not using the machine until its sorted so off to work with 7 loads in the morning.

Post# 659825 , Reply# 39   2/12/2013 at 07:05 (3,261 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Hello again

I've just done a small load on Cottons 40 with steam that consisted of a cardigan, pair of trousers and a top.

The machine detected the load and decided to take 1:14 and do only do 2 rinses. I had to pop out but when I came back the shower spray was on so the steam wash phase was completed and the heating phase was also completed. I stopped the machine and put it into service mode. The steam temperature was 98 as it had finished the steam phase approximately 10 minutes before I got to it and the water temperature was 34 degrees celcius. I also opened the door and felt the water which was warm.


Post# 659924 , Reply# 40   2/12/2013 at 15:20 (3,261 days old) by micks1979 ()        
hey

guess what! cant fix the machine beyond repair money back and dispose of machine. not got the energy for another lg so hotpoint or hoover in black.

Post# 659933 , Reply# 41   2/12/2013 at 15:38 (3,261 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
That's LG's response then I see!

My aunt bought a Hotpoint ultima WMUD942K in black a few months ago and it's an amazing machine. Very quiet, decent drum size, flexible programs and handy options like time saver, extra rinses and much more.

Was over last weekend so did 4 loads in it, it performs very well and the water levels vary on every load.

The new models (same model number) seem to have Cotton Standard 60, 40 and 20 programs instead of Cottons 90, 60 and 40. However you can select higher temperatures such as 90 by using the variable temperature button.

All the best with what you decide to purchase.


Post# 659939 , Reply# 42   2/12/2013 at 16:11 (3,261 days old) by micks1979 ()        
d2d

cheers still keep an eye on yours! im not letting it go with lg just need a washing machine thats heats water lol so i now have 3 lg machines what a waste.

Post# 659941 , Reply# 43   2/12/2013 at 16:14 (3,261 days old) by dyson2drums (United Kingdom)        

dyson2drums's profile picture
Thanks, I will keep an eye on it. From what i've found so far it seems to be fine and I hope it stays that way.

Definitely a waste, do keep us informed on what you replace it with.


Post# 659984 , Reply# 44   2/12/2013 at 19:50 (3,261 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada)        
the solution is simple

pierreandreply4's profile picture
if the internal water heater do not work then the solution is just plain simple wash in cold water or just send a complaint letter to the store where you bought your washer and have it exchange for another brand other than lg or look to see if you can connect your washer to a hot water connection?

Post# 661638 , Reply# 45   2/22/2013 at 10:05 (3,251 days old) by washpuppet ()        
Hotpoint

The Hotpoint might look fancy and full of features on the outside, but I can almost guarantee that it's cheap and nasty Indesit engineering inside...

We had a 'top of the line' Aqualtis AQ9D-69I (look at my YouTube video link!) and when we first bought it, it came with a faulty control panel which a Hotpoint engineer changed out fairly quickly. Anyway, the insides were pretty dire... a low quality sealed plastic wash tub, cheap looking plastic shock absorbers etc. :)

Anyway, it ended up breaking a few months short of its two year anniversary, which appeared to be some kind of motor failure because it wouldn't spin up properly and the wash would end with a failure code.

Costco always seems to have great customer service and took it back with no issues for a full refund and we got a Maytag Intelliwash 9kg machine (model MWA 09149 WH/1) which I believe might be some Swedish brand rebadged? I'll try to post internal photos of that soon, because it has a full stainless steel (serviceable) wash tub and so on; very nice quality!


CLICK HERE TO GO TO washpuppet's LINK


Post# 661661 , Reply# 46   2/22/2013 at 12:20 (3,251 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
Stick....

chestermikeuk's profile picture
with the Aqualtis, the Maytag is most certainly NOT made by a Swedish firm.....try Whirlpool China!!

Post# 661679 , Reply# 47   2/22/2013 at 14:07 (3,251 days old) by washpuppet ()        

Where did you see that they were made by Maytag China, btw?

I know that Maytag have had some of their European sold washers manufactured by Swedish manufacturer Asko (same as who make the ISE under contract) and there seem to be some sources for that on the web (like the ukwhitegoods site for instance)...

If you have some info on the Maytag China connection for the European washers now that would be interesting :)




CLICK HERE TO GO TO washpuppet's LINK


Post# 661734 , Reply# 48   2/22/2013 at 17:50 (3,251 days old) by chestermikeuk (Rainhill *Home of the RailwayTrials* Merseyside,UK)        
Whirlpool

chestermikeuk's profile picture
The lower priced Maytag UK washers and dryers are TOL Whirlpool branded products.

The higher end are Askos, Whirlpool now own all of Maytag worldwide!!


CLICK HERE TO GO TO chestermikeuk's LINK


Post# 664206 , Reply# 49   3/6/2013 at 13:59 (3,239 days old) by micks1979 ()        
at last

new machine comes tomorrow yay!!!!! same as paulinroyton.


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