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Thread Number: 45226
Well our new KitchenAid dw has broken down in just 11 months |
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Post# 662701 2/27/2013 at 03:03 (4,068 days old) by petek  (Ontari ari ari O ) |
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Some of you might remember that brand new KitchenAid dishwasher we bought last year and was installed on March 19/2012. Well it crapped out tonight. I had set it for a Pro Wash cycle and it quit within 20 minutes with the "clean" light repeatedly flashing 4 times and all the other buttons inoperative. According to the instrx manual this means to call for service.
The previous machine in the house was also a newer Kitchenaid about 1 year old when we bought the house and it crapped out after about 2 years requiring extensive repairs and then it failed again about 2 years later and that's why we bought this new one. I should have listened to my gut but thought well maybe that one was just a lemon. I'm so pissed off right now I could spit nails.. Never again will I buy a KitchenAid appliance or for that matter a similar Whirpool. While it worked well when it worked I always thought there was something not quite right. Because I sit at my computer directly underneath it in the basement I could hear that when it initially filled with water it would constantly start/quit, drain for 3 or so seconds, start quit the filling then drain abit every 2-5 seconds perhaps 8 to 10 times before it started washing continually Like a solenoid starting and stopping sound. It's not even like it got heavy use. We on ran it on average 3 times a week. So much for quality. This post was last edited 02/27/2013 at 03:32 | ||
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| Post# 662712 , Reply# 1 2/27/2013 at 05:16 (4,068 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
if you still went a kitchenaid dishwasher | ||
| Post# 662713 , Reply# 2 2/27/2013 at 05:18 (4,068 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
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inside picture | ||
| Post# 662722 , Reply# 3 2/27/2013 at 07:05 (4,068 days old) by mrb627 (Buford, GA) | ||
Kenmore... | ||
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Post# 662727 , Reply# 4 2/27/2013 at 07:45 (4,068 days old) by gansky1 (Omaha, The Home of the TV Dinner!) |
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Still under warranty, so your service should be completely covered, Pete. It will be interesting to see what the trouble is.
I have a client that replaced a 1st generation Maytag Jetclean plastic-tub dishwasher due to leaking, first a drip then a tsunami (I think the tsunami was more their doing than the machine) with a KitchenAid tall-tub. The dealer installed the machine, got it all aligned and square in the cabinet - went to start it for the first time and...nothing. No lights, no water, no response at all. He had removed the box in the driveway so it was DOA from the factory. Service comes out next day and removed the front panel to find no control board. Just empty space. This is very odd because each machine is tested completely before it leaves the factory. Somehow this one made it out incomplete. They replaced the machine with a new one and it worked fine until three days out of warranty and then same thing as you describe. Flashing light, "call for service". I was there the day it stopped working and urged her to call Whirlpool immediately and explain the d/w journey to that point, with emphasis. LOL She did and WP repaired the machine at no charge, control board replaced and all was back to normal. She was happy with the d/w once they had a complete, working machine and it performed properly again after service. She was a bit chagrined at having "paid for a premium brand, and expected more." Keep us posted on the outcome, Pete. | ||
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Post# 662737 , Reply# 5 2/27/2013 at 08:54 (4,068 days old) by Tomturbomatic (Beltsville, MD) |
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This was the machine your partner insisted on purchasing, right? | ||
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Post# 662748 , Reply# 6 2/27/2013 at 10:13 (4,067 days old) by petek (Ontari ari ari O ) |
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Pierre I bought one of those KA portables back in the late 70's and had it till at least 87 when we bought our first house which came with a built-in machine. Then I sold it. Never had a problem with it.
Greg, barely a month left of warranty which is "lucky" I guess. While we didn't use it everyday we were using it more than actually required because I figured if it was going to fail I wanted it failing during the warranty and lo and behold. If only my intuition was as good at the casino Tom; not quite, he just wanted a new machine. I've already reminded him of that lol I'm just so, why the frig didn't I listen to my gut and buy something else. Not that it might have lasted a year either but ....... etc. It's all these electronics in everything which is one of the reasaons I avoid flying wherever possible these days. I'll bet dollars to donuts for example that the "battery" problem with those Boeing dreamliners isn't the actual batteries themselves but the electronic circuitry that monitors/recharges them failed causing them to overheat and catch fire. The service guy is coming tomorrow so I'll report the findings | ||
| Post# 662795 , Reply# 7 2/27/2013 at 13:20 (4,067 days old) by whirlcool (Just North Of Houston, Texas) | ||
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On the other hand our Maytag 300 Jet Clean Series dishwasher has been in use for the past 4 years running almost every evening. Msybe there have been a handful of days it didn't run but it has never failed us and still shows no sign of wear. | ||
| Post# 662796 , Reply# 8 2/27/2013 at 13:34 (4,067 days old) by runematic (southcentral pa) | ||
 Petek, sometimes the clean light flashing less than 7 times (you said 4 times) could mean a water issue. You could have a water temp problem. When it blinks 7 times, it may be a control issue. I've seen both issues.
Here is a quick link to maybe try.
CLICK HERE TO GO TO runematic's LINK | ||
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Post# 662801 , Reply# 9 2/27/2013 at 13:55 (4,067 days old) by petek (Ontari ari ari O ) |
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Thanks for the link. I'll let it flash away for now till the service guy comes tomorrow. My luck would be it reset itself and would work fine when he was here.
I did pop by the store I bought it from just awhile back to pick up a copy of my receipt which I couldn't find and I bought an additional 4 years more warranty on it just in case. One service call around here is a minimum $100 just to come to the house. | ||
| Post# 662831 , Reply# 10 2/27/2013 at 15:23 (4,067 days old) by nmassman44 (Brooksville Florida) | ||
Wow this as to be the week for dishwasher failure....my Miele dishwasher died today. I got the Fault Code # 68 and the waterproof system kicked in. The dishwasher sounded the alarm and the smell of burnt out motor was not what I was hoping for. So I called Miele and they are coming on 3/6 to replace the motor.
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| Post# 662874 , Reply# 11 2/27/2013 at 17:01 (4,067 days old) by jerrod6 (Southeastern Pennsylvania) | ||
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I think you have the same model Miele as I do, G2830 so please let us know how the service call goes and if it is the motor how much the replacement cost. | ||
| Post# 662888 , Reply# 13 2/27/2013 at 17:40 (4,067 days old) by nmassman44 (Brooksville Florida) | ||
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Well I wish it was that easy but it also tripped the WaterProof system sensor. I had a small river coming from the dishwasher and not to mention the lovely scent of burnt motor odor. The drain pump kicked on and when I turned the dishwasher off I opened the door and the pump kicked back on. I had to unplug it and shut the water off. So I called Miele and the guy told me that since this was my first service call for the dishwasher in the 5 years and 7 months I have had it that they will have the tech come out for $110 to diagnose and replace the entire wash pump system. I asked the guy how much does this thing cost and he said $670 and that Miele will pay for it since its the first time I had an issue with the dishwasher. I was in shock that they are willing to take care of it like that. So I will take pics when my dishwasher is being worked on.
Sorry to hijack the thread like this.... | ||
| Post# 662894 , Reply# 14 2/27/2013 at 17:54 (4,067 days old) by jerrod6 (Southeastern Pennsylvania) | ||
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Wow It sounds like there was more going on than just the speed sensor. and WOW they are replacing the wash pump system for FREE minus the service charge! I wanna know who you talked to---What's his name? That's who I want to talk to when I have a problem :) Grateful for the pictures! | ||
| Post# 662902 , Reply# 15 2/27/2013 at 19:03 (4,067 days old) by nmassman44 (Brooksville Florida) | ||
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| Post# 662903 , Reply# 16 2/27/2013 at 19:05 (4,067 days old) by mrb627 (Buford, GA) | ||
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Cool | ||
| Post# 662922 , Reply# 18 2/27/2013 at 20:32 (4,067 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
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sadly dishwasher quality is not what it used to be | ||
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Post# 663025 , Reply# 19 2/28/2013 at 10:31 (4,066 days old) by petek (Ontari ari ari O ) |
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| Post# 663110 , Reply# 21 2/28/2013 at 17:54 (4,066 days old) by pierreandreply4 (St-Bruno de montarville (province of quebec) canada) | ||
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me i would perhaps consider asking the store where the dishwasher was purchuse to exchange your dishwasher and maybe ask for a bosch unit rather than a kitchenaid like this model
CLICK HERE TO GO TO pierreandreply4's LINK | ||
| Post# 663148 , Reply# 22 2/28/2013 at 21:22 (4,066 days old) by washmeup (scottsdale) | ||
Kitchen Aid | ||
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Post# 664363 , Reply# 23 3/7/2013 at 13:04 (4,059 days old) by petek (Ontari ari ari O ) |
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Service guy and the new control board arrived at the house just past noon today and was out the door about 10 minutes later. I've just ran a "one hour" wash successfully so with fingers crossed and all your prayers you won't be hearing about any more problems with it for hopefully another 6 or 7 years.
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Post# 664421 , Reply# 24 3/7/2013 at 20:17 (4,059 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Current KA Dishwashers Kitchenaid is STILL one of the most reliable high end DWs built today and we sell a lot of them with very few problems. Customers like the great performance, large capacity and quite operation. And I have seen nothing to convince me that KA is not far more reliable than Miele DWs, and we do know with certainty that Mieles cost a small fortune to repair, IF YOU CAN FIND ANYONE that will repair them.
I was working for a customer of ours the other week in NW DC in their a million $+ condo, they also have a home in the Outer Banks of N Carolina and they split their time between the two homes. I was there to fix the Samsung built MT Neptune washer [ for the third time in as many years ]. The customer was going on about the cheap flimsy Bosch DW, the crappy Miele 5 burner gas cook-top and the 30" double Wolf electric wall oven that has been repaired three times and never seems to work correctly. He said that in the SC home that we did a year eariler we had all KA appliances put in and have had no problems what soever. So he and I walked down stairs where his wife was busy cooking dinner and I looked at the kitchen appliances I said this DW isn't a Bosch it is a Miele and he proceeded to show me the flimsy tiny top rack, he said you can get almost twice as much in the KA and it just feels better built. Then he was showing me the Miele Gas Cook-Top and how the large power burner never lights correctly even after two visits from Miele Service and showed me how the cheap painted markings had already worn off the cook-top, another customer that will not be fooled again. | ||
| Post# 664440 , Reply# 25 3/7/2013 at 21:30 (4,059 days old) by Iheartmaytag (Wichita, Kansas) | ||
Kitchenaid is STILL one of the most reliable high end DWs bu | ||
| Post# 664484 , Reply# 26 3/8/2013 at 05:53 (4,059 days old) by mark_wpduet (Lexington KY) | ||
Ha! | ||
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Post# 664491 , Reply# 27 3/8/2013 at 06:41 (4,059 days old) by Frigilux (The Minnesota Prairie) |
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For what it's worth: Some KitchenAid models are the first US brand to show up on Consumer Reports's dishwasher ratings after a slew of models from Bosch, which are at the top of the list. Most KA models--even those at the top-of-the-line are rated only "Good" for noise. It would come at no surprise that most models from Maytag and Whirlpool also receive "Good" ratings for noise.
Reliability: CR readers report the fewest problems with machines from Bosch and Whirlpool (both at 8% of machines purchased between 2008-12 needing service); 9% for Miele; 12% for GE and KitchenAid; 15% for Frigidaire; 16% for Maytag; 20% for LG (yikes!). CR states that differences of less than 4 points are not statistically meaningful. My LG, purchased in early 2008, needed its first repair last month. The door gasket was disintegrating and had to be replaced. Cost for part and labor: $108. Dishwashers get extremely hard use in my house, and despite LG's horrible track record for dishwasher reliability, it has given me fewer problems than my two prior machines (TOL models from Frigidaire and Maytag). This post was last edited 03/08/2013 at 10:44 | ||
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Post# 664526 , Reply# 28 3/8/2013 at 09:05 (4,059 days old) by DADoES (TX, U.S. of A.) |
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Post# 664556 , Reply# 29 3/8/2013 at 10:51 (4,058 days old) by Frigilux (The Minnesota Prairie) |
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Glenn-- The brand you're referencing (rhymes with Tisher and Shaykel) has actually improved its reliability scores the past year or two. And you have to remember that if 15% of CR readers' machines needed repair, 85% didn't.
By the time my Frigidaire and Maytag machines were four years old, I'd replaced seals, control boards, a pump, a sump seal....fairly major stuff. The LG, on the other hand, has only had a door seal replaced---despite the fact it is by far the least reliable brand. A CR rep once told me they limit reliability data to a four-year window so old models that are no longer available don't skew the reliability ratings (for better or worse) of the current crop. This post was last edited 03/08/2013 at 13:48 | ||
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Post# 664572 , Reply# 30 3/8/2013 at 12:37 (4,058 days old) by DADoES (TX, U.S. of A.) |
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Post# 664595 , Reply# 32 3/8/2013 at 18:00 (4,058 days old) by petek (Ontari ari ari O ) |
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You have to sign up for the online magazine verion of CR to get more details unfortunately.
What I don't get is the apparent reliability differences between some Kenmore, KA, and Whirpools being all made by Whirpool . The machines look identical to me pretty much other than the branding and maybe the shape of the pushbutton controls which are in the same order on the panel. | ||
| Post# 664737 , Reply# 34 3/9/2013 at 15:47 (4,057 days old) by mark_wpduet (Lexington KY) | ||
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I'm was so PISSED at Kitchenaid
I know this is a dishwasher topic but it's the same brand so I'm going to add this....I use a blender daily. I've had this really nice Kitchenaid blender and it has always had a slight leaking problem. If you don't get it on the base just right (even a fraction off) it's a MESS! At first I thought it was the rubber seal piece but it's coming from under the blade itself. It was manageable at first but it just kept getting worse and worse. I noticed a lot of reviews had the same problem.
I called Kitchenaid ONLY because I had read in some comments that they had redesigned the collar assembly and people were calling and getting a replacement that had been corrected and the first thing the CR asked was how old it was...I said not 100 percent sure but possibly a year and a half. The CR said there was nothing they could do but directed me to the blade/collar assembly part for which I had NO problem buying. I asked if it had been redesigned because of the leaking and she said she wasn't aware of a redesign, but that it's possible. So I didn't want to buy the same problem. A few days passed and I called back trying again (but I was very nice) and this time the rep said she would send a new blade/collar assembly FREE and I could try it. I was shocked but I think they did the right thing. It seems almost impossible to find a decent blender unless you pay 500 dollars for a Blendtec or Vitamix. The Kitchenaid is a nice sturdy heavy powerful base and a nice glass jar. Everything about it feels premium EXCEPT for the collar/blade assembly which is not very thick plastic (other than the blade) and that's a pretty critical part. I'm sure they purposely cheapen some parts in their dishwashers even though it's considered a high end brand. For the LIFE of me I can't understand why even high end brands have cheapness to them? Is Kitchenaid no longer considered a high end brand? I know they are Whirlpool but still | ||
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Post# 664774 , Reply# 35 3/9/2013 at 19:06 (4,057 days old) by combo52 (50 Year Repair Tech Beltsville,Md) |
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Kitchenaid Blenders Yes Mark that is diffidently off topic, but you do bring up an interesting problem for manufactures like KA and the danger of trying to sell too many different products. Customers will often get pissed off over a hundred blender and not buy the best refrigerator built because of problems with something like a faulty steam iron.
This was one of the reasons cited when GE sold their small appliance division to Black & Decker 20+ years ago. Interestingly GE had some of the best small appliances and yet they had many customers that had a problem with a toaster oven and would not buy one of their major appliances where they actually made money.
I do think that KA should get out of the small appliance business and as I said the other day in a different thread they should also stop selling $59 disposers. | ||
| Post# 664846 , Reply# 36 3/10/2013 at 05:16 (4,057 days old) by mark_wpduet (Lexington KY) | ||
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I was , Not I'm was (LOL) | ||
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Post# 664857 , Reply# 37 3/10/2013 at 07:53 (4,057 days old) by electronicontrl (Grand Rapids, MI) |
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KitchenAid and dishwashers and reliability ratings
What about those 400+ complaints regarding the KitchenAid dishwasher fires? I wish WPL would have not closed the Maytag dishwasher factory as I thought Maytag made a fine dishwasher but then again they were being notorious for recalls near the end.
That said. I plan on KitchenAid appliances if I ever have a kitchen re-do. I'm a fan of the show "Love it or List it" on HGTV. I love Hilliary's kitchens and she picks KitchenAid. Years ago I worked at WPL and now live 80 miles from their headquarters. I think if I were to ever have a disappointing experience with one of their appliances, I'd deliver it to their front door with a nasty note. For now I'm sticking to vintage machines. | ||
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