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Thread Number: 5020
curse GE |
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| Post# 110336 2/17/2006 at 18:57 (6,632 days old) by laundromat (Hilo, Hawaii) | ||
lLast April(2005)I bought a GE Wpxh208aww washer and a dpxh43eaww electric dryer on closeout at a competitor's store that was folding.I got the set for $499 and had them for 1 month.A friend of mine bought a KitchenAid Onsomble pair and didn't bother to measure before purchasing them.Once they arrived,she found out they were too deep and would not fit in her closset.She called me and I offered a swap.I had already Regestered both the washer and dryer on line(WWW.GEAPPLIANCES.COM)so they would be covered and wrote down the models and serial numbers in both use and care guides along with the date of purchase and where.Last week,my friend called to tell me the washer was not spinning properly and after I tried to trouble shoot over the phone,I came to the conclusion that the "mother board "might be the problem and being less than a year old,all I needed to do was call 1-800-GECARES sand schedule a service call for them to repair it right???? NOT!!!!!! Somehow the cheapass paper model and serial number that ELECTROLUX puts on these machines for GE came off.I received a call yesterday from my friend who imediately handid her phone to the tech and he said he could not service the machine without the model and serial number on it.I told him not only did I copy it and write it in the use and care guide but it was also regestered and I had just purchased a 4 year survice plan at work on both the washer and dryer for $180.00!He still refused to even touch it.I went as far as calling GE Customer service and they too said that without the tag,there would be no service.Nowhere on the machine or in the use and care guide dose it mention that GE will not service their product w/out there being any model or serial number tag on it.Plus,since I regestered on line directly to GE,they should have record of it.Boycot GE they do not stand behind their products.
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Post# 110337 , Reply# 1 2/17/2006 at 19:23 (6,632 days old) by appnut  (TX) |
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Post# 110342 , Reply# 3 2/17/2006 at 19:45 (6,632 days old) by parunner58 (Davenport, FL) |
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I am glad you wtrote this. Thanks We have a brand new GE dryer. I just checked and where they put this paper tag is in a very dumb spot. As you pulll the clothes out you can easily make this tag wear or fall off. What ever happened to a quality metal plate. We have a 2 year old Frigilux FL washer and the same type of tag is just above the top of the rubber boot. We will keep a watch on both tags. I just checked my GE range which is going to be 2 years old in May and the label is a better quality then the dryer, our refridge is only a few months old and it too has the cheap paper tag on the side of the interior. Our TOL Frigidaire Dishwasher is pretty much a bottom rack only machine now. If you load up the upper rack it falls off the rollers when you pull it out if you don't hold it. IT is most likly going to be replaced with a Bosch - 500 Series SHX46A05UC Integra 500 Series Dishwasher or Evolution Nation's #1 Rated SHU66C05UC. I hope this one will last. What ever happend to the old "Quality goes in before the name goes on" Zenith's motto | ||
| Post# 110358 , Reply# 4 2/17/2006 at 22:26 (6,632 days old) by kenmore80 () | ||
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Yeah GE has gone to heck in a handbasket,i'm glad that i don't own a GE,except for the older......older is better..lol,like laundromat said boycot GE. | ||
| Post# 110364 , Reply# 5 2/17/2006 at 23:30 (6,632 days old) by whirlcool (Just North Of Houston, Texas) | ||
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Shameless Profiteering I think that when you fill out those "Warranty" cards, the manufacturers use those to put on a list for tageting you for junk mail. I intentionally spell my name a little wrong when I fill out those cards. One misspell for each mfg. Only then I can tell what junk mail I receive originated from what manufacturer. | ||
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Post# 110372 , Reply# 6 2/18/2006 at 01:45 (6,632 days old) by sudsmaster (SF Bay Area, California) |
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Get legal on them
Suggest you contact your state's attorney general office, or consumer protection agency, to see if you and your friend have any recourse with GE on this. It seems to me to be a bit fraudulent for a manufacturer to put a flimsy self-destructing sticker on an appliance and then require its presence for any warranty service. FWIW, My Maytag Neptune also has a paper sticker inside its door, and I believe it's required for warranty service also. I did a change out of the inner door panel myself at one point, and was careful to remove the old sticker and apply it to the new panel before I needed some warranty service work. It came off in one piece and stuck just fine to the new panel. So at least it wasn't GE quality. Another option for you might be to contact the consumer affairs dept at your local TV, radio, or newspaper. Quite often a business will bend over backwards to avoid the bad publicity that can ensue if their less-than-admirable practices are givnn the light of day. A lesson to future GE owners might be to remove any flimsy stickers that look like they are going to fall off on their own, xerox a copy or two, and then glue them back on with waterproof adhesive. I also wonder if perhaps your store receipt has the S/N on it? Last resort might be to get creative with Photo Shop and create your own look-alike sticker with the correct info... Good luck! | ||
| Post# 110386 , Reply# 8 2/18/2006 at 06:08 (6,632 days old) by laundromat (Hilo, Hawaii) | ||
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I was able to call and finaly get the correct information from my regestration.However,I was still told in a loud,stressfull voice that in no way can GE service that machine under the warranty w/out the actual tag being on the machine.I told the woman that if they didn't want to lose about $1.4 million (my sales last year in appliances and service contracts)in sales this year,they better send a tech out to repair my washer.Otherwise,I and all my co-workers will boycot their products as well as their deliveries.GE was the last one I would have expected to not back their products."GE, we just don't give a shit!"
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Post# 110458 , Reply# 10 2/18/2006 at 16:53 (6,631 days old) by goatfarmer (South Bend, home of Champions) |
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Many times the factory "field scraps" appliances.When they do that,the model tags are pulled and discarded. Sometimes these appliances never get scrapped,they "reappear",so to speak.Maybe GE thinks you're trying to get scrapped appliances serviced under warranty.Either way,with a valid receipt,showing purchase date,and models purchased,I don't think they have a case.Time to contact the attorney general. My opinion is given freely,value accordingly.... kennyGF | ||
| Post# 111065 , Reply# 12 2/21/2006 at 07:32 (6,629 days old) by runematic (southcentral pa) | ||
I agree w/ Goatfarmer. Unfortunately, since there is no tag on the machine, you cannot positively ID the machine as the correct one in question. That is not GE's fault, although I agree that the tags these companies put on could be alot sturdier. The tech was just doing a CYA move. I would try to see if there is another tag inside the machine or hidden somewhere else.
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| Post# 111113 , Reply# 13 2/21/2006 at 10:30 (6,628 days old) by laundromat (Hilo, Hawaii) | ||
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GE front loaders
I spoke to our GE Rep who evidently found out through the "Versatronic Grape Vine" about my delemma and imediately got through to one of the local service companies and insisted they take care of this problem a.s.a.p.I had gotten my serial number by calling the GE help line and typed it for proof.The correct filing date was on it as well as both the washer and dryer models and serial numbers.Once I told our GE rep. that,she told me she is going to get me a new tag for it and for the inconvenience and stress GE put us through,they are extending the washer's warranty another year.They are scheduled to come out this wednesday between 8AM and 12noon.I am off and will be sure to be there.I can't go today because about a mile and a half away from here,Extream Make over is tearing down a house and adjsent building where they take in homeless,and abused children.I have lots of clothes that I get free from nearby neighbors and mend and wash to give to the Anthony House.So this time,I'll donate about 5 huge bags all mended,washed,ironed and folded to the other home.My group(The Optomist Club of South Seminole County)has a doner who asked to stay annonomous and has written a check in the amount of $10,000 to contribute to their cause.They asked me to go during the restructuring and mingle with the crowd.Sometimes,the working crew takes vollentiers from the crowd to help out in their construction.Painters,plumbers,carpenters,electricians,...etc.
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