Thread Number: 52536
ARE YOU SERIOUS PANASONIC???????
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Post# 748094   4/6/2014 at 13:59 (3,643 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Well, as thet title says, we (my family and I), are a bit unpleasant talking about Panasonic. Well, a bit unpleasant means we just hate them!

So, we have our NA148VG4WDE. May last year, it broke the first time. The service guy came here and said as he started to take the washer apart that he is new at Panasonic. OK, nice to hear. As things happend, he damaged the doorlock during this repair. Searching for the fault, he took out the controlboard, looked at it and placed it again in there. Finaly, replaced the doorlock, went off.

Friday, the 15.03.2014: Grandma wants to wash.
Loads her AEG, starts it.
Loads the Panasonic, presses on.
What now happend is the main fault.
In fact, it is just minnor.
Not even mentionable.
Nothing at all.
Nothing.
Literally nothing.
The washer did nothing.
It just did not turn on.
So, as we know the procedure (we had this kind fault several times on multiple things), we called the service and knew he would have to replace probably the main controlboard.

Monday, he comes in. Nice to know they are that fast. I have not been at home so I just know what my granny and my brother told me. As I have been told, he walks in the basement, detaches the 3 screws holding the top in place and asks my brother to help him leaning the machine forward to remove the top. After that he has been alone for about 15 minutes. As my grandma comes down, he's about to replace the top again and tells her that there is a "major thing" wrong with it. He would phone back on wednesday, maybe thursday.

Friday, he still did not phone back. As my ma calls, she gets the good service as usual. But is she told there: "Oh yeah, I know about that case. We suspect that you opend up the machine and tried to repai it your self. We informed our headquarter in Hamburg and we will not repair your washer! The service guy took pictures as a proof."

So, now, after lots of talking with MediaMarkt (we got a 5 year appliance insurance with our washer that is just about 1,5 years old), they say as long as Panasonic says we did that, they won't pay, and Panasonic says you did that, even though we don't know what. My mum send a letter to the headquarter last week and we still wait for a replay.

In the end, we sit here with a 699€ washer thats broken, a manufacturer that says we would have tried to cheat on him, a seller which says "I say what the manufacturer says" and the incertitude of what exactly has happend.

Last words on that: You build good washers, Panasonic, but you are just a big pile of "not nice people" (to be nice...)





Post# 748158 , Reply# 1   4/6/2014 at 17:17 (3,643 days old) by nrones ()        
whaaaat?

Oh my god!!! There's gotta be something to be done! It's a fraud! Ask them to post those pictures as proof - you can check with us how to defend yourself if their explanation is irrelevant and idiotoc.

Sue them! Bloody uncultured bastards, arghhh, I hate this unjustice

You're having my support

Dex


Post# 748229 , Reply# 2   4/6/2014 at 21:00 (3,643 days old) by mielerod69 (Australia)        
Just get a Miele!

mielerod69's profile picture
I tend to shy away from these companies as they don't have a very good reputation when it comes to after sales service. I would not have spent that money on a Panasonic, rather I would've bought a Siemens, Bosch or at a stretch Miele.
Miele have the new 7 kg in the classic design at 849 euros. Solid machine with no fancy bells and whistles.


CLICK HERE TO GO TO mielerod69's LINK


Post# 748313 , Reply# 3   4/7/2014 at 03:42 (3,643 days old) by arbilab (Ft Worth TX (Ridglea))        
I would have expected better of Panasonic.....

arbilab's profile picture
......but that was the OLD Panasonic, like prior to 2000.

Seems they have lately taken a page from the Dell Computer warranty playbook. Here's a sample:

Your laptop quits in warranty. You mail it in to the depot, a contract repairer out for their own profit. The message comes back that "you spilled water in it so there is no warranty" when you know perfectly well that you did NOT. The repairer simply wants to charge you retail for a warranty repair.

I run a Dell complaint website. We hear this story (and several others) not just once but over and over. If you wouldn't like Panasonic doing this to you, don't buy Dell buy Lenovo.


Post# 748636 , Reply# 4   4/8/2014 at 03:10 (3,642 days old) by whirlcool (Just North Of Houston, Texas)        

I had a laptop come in for repairs a few years ago where THREE different repair centers told the customer that they found water in the laptop so they needed to buy a new laptop. It was a Dell of course. The laptop was only 18 mos old at the time.
I fixed it. The problem was it needed a new hard disk. Less than $100 to repair it.
And I found no evidence of water inside, either.


Post# 748765 , Reply# 5   4/8/2014 at 21:39 (3,641 days old) by kitty ()        
WOW...

I've never heard of such a problematic. We have a microwave by them that's 28 years old and the only thing that has broken on it was the lightbulb!!! It still has good cooking power too!!!

Post# 748981 , Reply# 6   4/9/2014 at 20:10 (3,640 days old) by whirlykenmore78 (Prior Lake MN (GMT-0500 CDT.))        
Your best bet would be.

whirlykenmore78's profile picture
To report them to the German version of the Better Business Bureau. If such thing exists. Otherwise turn them in to every consumer watchdog group in the EU!
WK78


Post# 751467 , Reply# 7   4/20/2014 at 13:56 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Uhh, what a miracle...

... Panasonic did NOT answer on our letter. so, after 2 weeks, a friend of us (electrician) came over and had a look at it. Actually, the serviceguy obviously tried to repair it, but did not have any luck with it (it was definetivley worked on that bord, i can tell that and I'm not a professional...). But anyway, he repaired the actually broken resistor and hadn't any luck with it either. So he searched, found some wrong cabling and worked on it for half an hour, but the fault was not on the top of the bord. And now, one of the most stupid things I have ever seen: Panasonic builds these things in the most stupid way you can think of.
1. Intead of using eneglish, ANY part is labeld in chinese. I don't mean the metaphoricly, LITERLY CHINESE!!! You can't tell what the part's specific datas are, they are CHINESE!!!
2. Most stupid thing ever: I told you ones the bord was embeded in a kind of gelatinish stuff? Panasonic designed the bord to be completly unremoveable out of its black plastic mounting box so you can't se what is underneath the bord AND to prove you don't even try, the goo-stuff is used to seal it in there. I mean, it is nice to protect everything, but you could not even change a simple fuse (and there are simple burn-through-fuses on that bord) because you can't get to the points to get them out because they are on the underside of that bord and even if, the gelantin would keep them glued to the bord. A part (approx. 400 €) that is not even anyhow rescuable.
So, anyway, it is dead and we will get a new, cheap machine. And I say cheap. Gorenje, Bauknecht, Bomann or a simple BOL AEG. But first, we will check where to get it (preferable a local dealer if they give us an excapltable price) and during that, we get to tthe fun part:
My dad, my brother and I will just take the darn thing apart and sell whatever is possible. I mean, we have the inverter motor still working (approx. 250€ new), the heater, drum, pumps etc. So, let's see what this will bring. And because we are still payig for this washer (MediaMarkt had a 0% financing at the time we bought it and as the washer wasn't exactly cheap and we just bought a 900€ Miele just 2 1/2 years befor this machine, my mom got this...) we may have some luck with that.


Post# 751479 , Reply# 8   4/20/2014 at 15:55 (3,629 days old) by logixx (Germany)        
Bummer about the Panasonic

logixx's profile picture
Why not get a Beko (Blomberg or Grundig)?

Post# 751491 , Reply# 9   4/20/2014 at 17:33 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
One criteria...

.. even though it is stupid, is that the washer has to have a) a curtain cycle with prewash (AEG) or b) a delicates cycle with prewash adable (all the others)...

Post# 751498 , Reply# 10   4/20/2014 at 18:31 (3,629 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Isn't the retailer responsible? He sold you a product that doesn't live up to its expectations, especially for that kind of money.

Not all Bauknecht models have the option of a prewash on the delicate cycle. I would avoid Bauknecht anyway, always trouble with them.


Post# 751515 , Reply# 11   4/20/2014 at 19:37 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
I know...

... And MediaMarkt redirects us to Panasonic, Panasonic says "Yes, its our business" and MediaMarkt says "As long as Panasonic says that we say that to".
And I know the problematic of Bauknecht"


Post# 751613 , Reply# 12   4/21/2014 at 10:02 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Back to my PC...

... as my phone doesn't handle this site verry well :/
So, I searched further and foud 5 machines that I'll probably show my mum (remember, I can just help her picking the right one...) and I'll post the here in the order (from best to not-that-good-ish):

1: Gorneje WA8440P (www.gorenje.de/waschepflege/wasch...):
This washer is a perfectly matching for the least money. It has the prewash on it's delicate cycle, further, it has a big drum (8kg, 64l), dosn't take too long, spins at 1400rpm reaching 44% residual moisture, has water plus, 2 custom cycles and an easy to read interface (perfect for my grandma).

2. Bomann WA5814 (www.bomann.de/products/de/Elektro...):
Actually more expensive, spins not as good and has not that many features though I like the soak option. Note: Same machine by Exqusit is avaible even cheaper but I'm not sure if it got the clear text labeling as the Bomann or just symbols as the Exquisit-page shows. Further, if we gonny buy a washer at a local retailer, I doubt we'll get this one as I know them only to be sold in large quatities.

3. Samsung WF10824 (www.samsung.com/de/consumer/home-...)
This modell shot up in my ranking as I saw it at Otto (a big mail order house my mum orders at since more than 20 years) for only 399€ plus a 5% discount for us as we are long term customers. It is quite good in its data (pretty simular to the Gorenje about size, spin speed, energy usage etc.) and on top of the gorenje it has a brushless motor (and I love brushless motors). Further, I know these do spinwashes as a part of the EcoBubble-cycling and I saw what this means on our Panasonic (may she burn in hell). I know about the reputation of Samsung, but in this price area, more than 3 years of service would be surprising...

4. AEG L60668 FL (www.electrolux-ui.com/2011/132/93... ; just the manual PDF as it is no longer listed and only abaible at one retailer)
Actually, a 1600rpm machine. Has some pararlels with our L71670, even the drum is the same (just labeld 1kg less AFAIK). Curtain-cycle, Extra Rinse, Time saver and easy to use. Just place 4 because it is what it is: A cheaper version of our already not-that-good L71670 , just using more water (45l for 6kg means 7,5l each kg, the L71670 uses 49l for 7 kg, means 7l each kg).

5. Bauknecht Super Eco 6414 (www.otto.de/p/bauknecht-w... ; this time the actual Otto site)
If purchased online, this would probably be mums favorite. It has just the "worst" data: Loud, small, bad reputation, bad quality, not really good performance. But you get 4 years warranty with it.

So, please tell me, which one would you choose or which would you recomend. If you found machines matching my criteria (under 400€, prewash on delicates or curtains cycle, 1400rpm, as big as possible), tell me! Would be much appreciated!


Post# 751624 , Reply# 13   4/21/2014 at 10:53 (3,629 days old) by dj-gabriele ()        
Go for the Gorenje!

Among those you selected is the one with the best quality and fantastic performances too!

Samsung is pure crap, no other words to describe it, the Bomann seems just one of the many chines/turkish machine you find for next to nothing, Bauknecht is just a troublesome Whirlpool in disguise and finally AEG that might be nice but overrated since the disastrous Electrolux take over.

At least this is my opinion, I'd take the WA8440P in a blink!


Post# 751630 , Reply# 14   4/21/2014 at 11:01 (3,629 days old) by dj-gabriele ()        

On second thought... checking again the BOMANN machine:

I just noticed it's an Evolution 3 clone coming from the ItWash factories in Acerra, near Naples.

Have a look on the website I attached.
Over here they gained a very good reputation as they are very cheap and perform well, you decide if it fits the bill.
Also they're the very last company still making washing machine with a mechanical timer in Europe as far as I know.


CLICK HERE TO GO TO dj-gabriele's LINK


Post# 751632 , Reply# 15   4/21/2014 at 11:15 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Wyss-Mirella uses an elctro-mechincal main-system either. And as I said, these 2 were my most favorite machines...
Just have to find a dealer first and my mum has to decide what she wants to have and so this will take time...


Post# 751634 , Reply# 16   4/21/2014 at 11:31 (3,629 days old) by lavamat_jon (UK)        

How about Beko?  Good value for money and offer large capacities as well as delicate cycles with prewash options.


Post# 751641 , Reply# 17   4/21/2014 at 11:57 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Which model ?

I looked through all Beko manuals on their german web-page and non of them had the prewash set-able on the delicate cycle. Do you know one for sure that offers that?

Post# 751642 , Reply# 18   4/21/2014 at 12:02 (3,629 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Gorenje has a few very cheaply made models. A while ago I was in an appliance store in Germany and knocked on one of those. It sounded very hollow, no insulation at all. And the metal seemed very thin, thinner than a cooky sheet. Don't know the model you are looking at is the same, but check it before you buy a Gorenje.

It's good to avoid Bauknecht like the plague. Too many people complain about these machines, a repeat of the Panasonic drama might be in your future with a Bauknecht.



Samsung gets very high ratings here in the Netherlands. I think it is impressive to get an 8.7 out of 561 reviews for a machine under €415.-

www.kieskeurig.nl/wasmachine/sams...

I know a guy who repairs machines like Bomann and Exquisit. He does it to earn some extra money, but he shakes his head when you talk about the quality of these machines. A lot of them get tossed out on an early age.

AEG is not a bad machine. Perhaps not the same quality anymore than it used to be, but they are not bad machines. A good alternative are cheaper machines from Electrolux like Zanussi.



Post# 751643 , Reply# 19   4/21/2014 at 12:09 (3,629 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Quality...

... Is not a topic at this price region. The Samsung is indeed a good price/value. But I know people haveing trouble with such. So, I'll leave the decission to my mum in the end...

Post# 751650 , Reply# 20   4/21/2014 at 13:10 (3,628 days old) by lavamat_jon (UK)        

My mum and Nana both have Beko machines, you can select the Prewash option on most of the cycles.  Mum's is a WMB91242, nana's is a WMB71642.  In fact in the manual it advises you to select Prewash when washing curtains on the delicate cycle.

 

Jon


Post# 751651 , Reply# 21   4/21/2014 at 13:24 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Ahh, now I geht it...

... The manual advices to use the prewash on Syntetics for Curtains in the german manual. The actual "delicates" cycle does not allow that. In Germany, we have "Synthetic" and "Feinwäsche" on the Bekos.

Post# 751652 , Reply# 22   4/21/2014 at 13:31 (3,628 days old) by lavamat_jon (UK)        

I see - on the Bekos here the Synthetics cycle covers what you would wash on easy care & delicates. However if you press anti crease it does a deep level wash and rinse, deletes the rinse spins and does a gentle final spin pretty much the same as a delicates cycle.  They are very flexible machines and in my opinion built very well for the price point - and very very quiet!

 

Jon


Post# 751874 , Reply# 23   4/22/2014 at 08:37 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Pictures!

@lavamat_jon I'll trust you and checkup some Bekos.
But now, I took some photos with my phone.
So first, an areal view of the top without top cover...


Post# 751875 , Reply# 24   4/22/2014 at 08:39 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

View on the (broken) controlboard. Actually, under that heat-sink, there is a real processor.

Post# 751876 , Reply# 25   4/22/2014 at 08:44 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

That's the back part of the PCB. The resistor we "broke" is in the top left corner of the picture, left of the big black capacitor above that metall U-shaped plate...

Post# 751877 , Reply# 26   4/22/2014 at 08:45 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The front-facing side with the cooling-fan in the front...

Post# 751878 , Reply# 27   4/22/2014 at 08:48 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Not the best picture. The black thing visible against the reflection of the tup is the main UI-board...

Post# 751879 , Reply# 28   4/22/2014 at 08:49 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The concrete counter-weight...

Post# 751880 , Reply# 29   4/22/2014 at 08:51 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The suspension-springs mounted to the frame...

Post# 751881 , Reply# 30   4/22/2014 at 08:55 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

... and mounted to the tub. Actually, the dampers are still good but with only these 2 springs alow the tub to swing way to much...

Post# 751882 , Reply# 31   4/22/2014 at 08:56 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Next, the inlet valves...

Post# 751884 , Reply# 32   4/22/2014 at 08:59 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The dispenser. Wondering, I've got 2 valves, 2 pipes, 3 compartments and no cabeling going to the dispenser-box...

Post# 751885 , Reply# 33   4/22/2014 at 09:01 (3,628 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

And, last but not least the pressure-switch. Sealed adjusting-screw. Wonder if it would be possible to use it...

Post# 751903 , Reply# 34   4/22/2014 at 11:20 (3,628 days old) by lavamat_jon (UK)        

Interesting - not much room for manoeuvre for the drum!  I can see why you have mentioned before that it is quite fussy on spinning.  Am I right in thinking Panasonic have fan cooled electronics?

 

Jon


Post# 751904 , Reply# 35   4/22/2014 at 11:43 (3,628 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
I guess which compartment is flushed depends on which hose is used for the fill.

First hose = first compartment, second hose second compartment, both hoses = third compartment. No electronic parts on the dispenser, just a mechanical way to regulate it. Cheap and easy. :-)


Post# 751937 , Reply# 36   4/22/2014 at 14:14 (3,627 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Sounds logical...

... And yes, I guess you're right, Jon.
But anyway, my mum just ordered the new washer, but I'm just saying: She was fixed on a IKEA Renling FWM7, but I convinced her not to get it. It'll probably arrive late this week. And I'll have fun with it.


Post# 752072 , Reply# 37   4/23/2014 at 03:35 (3,627 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Did I say late this week?

Of course I meant thursday afternoon. (One time online delivery times are stated corectly...)

Post# 752353 , Reply# 38   4/24/2014 at 10:54 (3,626 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
I' positivley surprised!

Well, it got delivered today. Service of Hermes: Surprisingly well. They phoned me ¼ hour before delivery, brought it in and installed it. I started her first cycle after everything was setten right. And as I hit the Start-button I recognized the damage of the top cover. But it works fine! Fast, gentle yet effective and relativeley silent.
So, I would like you to guess which washer it is. I'll post a hint and a picture every day till either somebody guesses it or 14 days are over.
First hint: It's motor is brushless (and no, it is not necessarly one of my selection)
And heres the first picture:


Post# 752358 , Reply# 39   4/24/2014 at 11:27 (3,626 days old) by Haxisfan (Europe - UK / Italy)        
Prewash on Delicates...

haxisfan's profile picture
Henene4, I was thinking about what you said regarding the prewash on the 'Delicate' cycle, and it dawned on me that although this option is not selectable on the dedicated delicate program on most machines, you can still obtain something similar by tweaking the Synthetic's cycle. For example, in my Hoover Nextra, I can use the Synth's with prewash, and by adding the 'Fast Iron' option it will transform the cycle into Delicate, yet keeping the prewash. The main wash might still be too long for a Delicate cycle, so, a further option (time saver) would make it almost identical to a Delicate program.

B.t.w. congratulations for the new purchase... maybe you can include some pictures ;-)


Post# 752366 , Reply# 40   4/24/2014 at 12:06 (3,626 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
As I said...

...you hace to guess! Each day new hint and picture.
I thought a lot about these work-arrounds but had been scared of them as my grandma has to learn them first. But anyway, thank you, good purchase in deed :D


Post# 752506 , Reply# 41   4/25/2014 at 01:36 (3,625 days old) by rapunzel (Sydney)        

I reckon it's an ASKO.

Post# 752521 , Reply# 42   4/25/2014 at 03:37 (3,625 days old) by nrones ()        
So far

looks like some sort of Beko, but keep posting those pictures, I feel really challenged now!

Post# 752524 , Reply# 43   4/25/2014 at 03:50 (3,625 days old) by rapunzel (Sydney)        

How does it look like a Beko? I just said ASKO for the sake of it. From the picture it could be absolutely anything. If it is an ASKO fess up and send me the money Mr 'I hate Panasonic'.

Panasonic used to make really good appliances. I still have a juicer that's already over 30 years old and still working. They used to sell washers, dryers, tvs, you name it and their products were pretty good. Sounds to me that their German staff would benefit from some training in customer service etiquette.


Post# 752529 , Reply# 44   4/25/2014 at 05:36 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
I know they make and have made good products...

... but if somebody calls us a liar without a reason, thanks, but thanks no. And the washer was amazingly good. But this is just too much.
Anyway: No, not an Asko. I guess I wouldn't even know where to get one right now.
Beko: No, not after all this one had (belive it or not) a better price to value ratio in terms of specific data and service.


Post# 752546 , Reply# 45   4/25/2014 at 08:22 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
60€ refund!

The seller contacted us, and for that damage we would geht either a 60€ refund or a new machine. We'll probably take the refund as long as they can ensure us that this damage does not touch our warranty.
It ran 2 cycles so far, 3rd is just started. First has been the cleaning cycle, the second has been a load of rugs at 95° with prewash, cottons of cause, and now I have started the 3rd cycle, Cottons 60° with added rinsing power and a load of towels.
And now, the todays hint: It has a delicates cycle.
And here's the hint-picture of today:


Post# 752550 , Reply# 46   4/25/2014 at 09:01 (3,625 days old) by aquarius1984 (Planet earth)        

aquarius1984's profile picture
Its a Bosch!

Post# 752554 , Reply# 47   4/25/2014 at 09:45 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Wrong!

Sorry, but no. That would be waaaaaaay too obvious.
It right now canceld out an interim spin. But it handels out-of-balance-loads quite well. And the rinsing-procedure is quite good. Not an as big water-hog as the Panasonic. But yet as effektive.


Post# 752555 , Reply# 48   4/25/2014 at 10:01 (3,625 days old) by logixx (Germany)        

logixx's profile picture
Samsung?

Post# 752556 , Reply# 49   4/25/2014 at 10:05 (3,625 days old) by logixx (Germany)        

logixx's profile picture
By the way: 60 Euros refund on such an expensive machine?! I got 80 Euros refund on my half as expensive Siemens dryer that was delivered with two tiny scratches...

Post# 752558 , Reply# 50   4/25/2014 at 10:13 (3,625 days old) by logixx (Germany)        

logixx's profile picture
BAUKNECHT.

I browsed otto.de (a German retailer) and Bauknecht's detergent drawer looks just like that. So I'm betting on Whirlpool, Bauknecht or privileg.


Post# 752559 , Reply# 51   4/25/2014 at 10:24 (3,625 days old) by hilal93 ()        

i'm 100% sure its a rebadged Zanussi, with the old style drum.




Post# 752560 , Reply# 52   4/25/2014 at 10:25 (3,625 days old) by hilal93 ()        

IKEA also sell the awfull Flexidose version with the filter inside the drum, if its not that one you did get.¨


Post# 752562 , Reply# 53   4/25/2014 at 10:48 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Bingo!

You're absolutley right, logixx! It's a Bauknecht! In fact, a Bauknecht Super Eco 6414. And I like it! So far, it's cleaning-results are pretty good! Cleaned a white kitchentowel stained with tomatos and other stuff in less than 2h completly clean!
60€ down on a washer that was delivered, has 4 years warranty, had been already reduced by 5% and than was here in 2 days, were OK with that!
And quality-wise, you feel it isn't the most stable, especially the buttons are kind of wobbly. But I really like what I saw so far!


Post# 752569 , Reply# 54   4/25/2014 at 11:52 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Picture time!

In its place!

Post# 752570 , Reply# 55   4/25/2014 at 11:55 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

6kg drum. I measured it the same size as the AEG, yet I think it is better measured with 6kg rather than with 7kg.

Post# 752571 , Reply# 56   4/25/2014 at 11:57 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The new UltimateCare drum. It is indeed rather gentle, but the paddles sit a bit loose in place.

Post# 752572 , Reply# 57   4/25/2014 at 11:58 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Comparable door size to the AEG.

Post# 752573 , Reply# 58   4/25/2014 at 12:01 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

A nice set of cycles. Most of them go up to 1400rpm, except Delicates, Jeans, Wool and the color-care cycles except the whites.

Post# 752574 , Reply# 59   4/25/2014 at 12:03 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Display with options. Took all pictures with my phone so sorry for their quality.

Post# 752575 , Reply# 60   4/25/2014 at 12:04 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

The 2 ofset options.

Post# 752579 , Reply# 61   4/25/2014 at 12:31 (3,625 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

Cycletimes are adaquate and adjustable. The 40°, normal soil cycle with intensive rinse is just under 2h, so perfect in my opinion.
If you bot questions, just ask! I'll answer as good as I can.


Post# 752811 , Reply# 62   4/26/2014 at 02:17 (3,624 days old) by foraloysius (Leeuwarden, Friesland, the Netherlands)        

foraloysius's profile picture
Well, congratulations on a new washing machine. I hope it's a better machine than the average Bauknecht, basically it's a Whirlpool. I read about problems with the plastic baffles (the sometimes come loose), with the door lock (doesn't open anymore), the motherboard (total failure) and vibration of the side panels. Keep an eye on those things and call in service as soon as something goes wrong.

Post# 752819 , Reply# 63   4/26/2014 at 04:29 (3,624 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        

I'll guess that if one of these things happens we'll recognize it. I have been surprised about the noiselevel: It is rather silent. Even during the spin it does not sound to loud in any way. It may be noisier than the Panasonic was, but for a price of 340€, it is totaly perfect!

Post# 752826 , Reply# 64   4/26/2014 at 06:16 (3,624 days old) by rapunzel (Sydney)        
Bauknecht...

..was my second choice. Dammit!!!!

Post# 752876 , Reply# 65   4/26/2014 at 13:13 (3,623 days old) by frontloaderfan (Merrimac valley, MA)        
@ henene

frontloaderfan's profile picture
I'm not clear on one thing: you said neither MediaMarkt nor Panasonic wanted to honor their obligation to you, the customer, for an appliance free of defects and refused to repair the machine. Finally, MediaMarkt offered to replace the machine (free of charge, I assume) or a EUR 60,- refund on a EUR 699,- machine. How is the EUR 60,- refund better than a new machine?

Also, could you not simply claim that since the machine is defective, you should not be obligated to continue paying for it?

I'm not criticizing you, I'm just curios...


Post# 752901 , Reply# 66   4/26/2014 at 14:54 (3,623 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Oh, what an obvious misunderstanding!

The 60€ refund are for the damage on the new Bauknecht! Of course, it would be the best thing to get a new machine from either Panasonic or MediaMarkt, but I doubt that would ever happen!

Post# 752902 , Reply# 67   4/26/2014 at 14:56 (3,623 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
...

... and the refund is offered by OTTO, of course, the only place you get this specific model!


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