Thread Number: 54522
HELP! New dishwasher not dissolving powder detergent!
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Post# 769149   7/8/2014 at 14:11 (3,572 days old) by washerdude (Canada )        

Well, on our first load we used the finish quantum tabs that came with it. There were 2 in the sample and it got the dishes soo clean! Today we were trying to switch back to the old powder type we used in our old one. I checked up on it in 15 minutes into the main wash. I could see the powder particles in the water near the filter. When i pulled the filter out, you could clearly see a few powder particles. So i drained it out and ran it wih the last sample tab it came with. What do i do now?




Post# 769155 , Reply# 1   7/8/2014 at 14:28 (3,572 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Nothing...

I guess. Happens with our compressed powder tabs as well. If the cycle finishes and your dishes are clean your fine. If not you'll have to change detergent. Don't panic about things that are that minor, especially if the cycle only ran 15 minutes so far. Had a eventual prewash even finished yet? If so, was the water hot? Some times they contain stuff which first start to do anything at 100°F/38°C.
If after a complete load there are still remains, try high temp Option/change cycle, than reduce dosage and than think further.


Post# 769160 , Reply# 2   7/8/2014 at 14:46 (3,572 days old) by washerdude (Canada )        

Oh yeah, it does 2 pre washes, and it washes, pauses and does that about 7 times then drains and then does it again for the next cycle and drains then it begins the main wash. The water was 118f.

Post# 769163 , Reply# 3   7/8/2014 at 14:53 (3,572 days old) by henene4 (Heidenheim a.d. Brenz (Germany))        
Hmm...

.... actualy, which DW do you have again? Anyway, next time, use your powder and the usual cycle you would use and just let it finish. Than we'll see if it is a real problem or not!

Post# 769164 , Reply# 4   7/8/2014 at 14:53 (3,572 days old) by mark_wpduet (Lexington KY)        
confused?

mark_wpduet's profile picture
Are you saying the dishwasher finished its cycle and there was still undissolved powder? Because if you only checked after 15 min's and saw powder particles, that wasn't enough time.

Post# 769174 , Reply# 5   7/8/2014 at 15:32 (3,572 days old) by washerdude (Canada )        

Its the kenmore 15113. Its a basic model since we hardly use it, say once a week. We also use the cascade clean series dishwasher powder. I will update you the next time I use the powder.

Post# 769196 , Reply# 6   7/8/2014 at 17:16 (3,572 days old) by Launderess (Quiet Please, There´s a Lady on Stage)        
How Old Is This Dish Detergent Powder and How Was it Stored?

launderess's profile picture
If the stuff is old and or was improperly stored you ought to sling it and buy fresh new detergent.

Detergent powder for automatic dishwashers is famous for absorbing moisture and or developing all sorts of problems if kept around too long. It is why the stuff historically came in foil wrapped boxes with warnings to keep the container tightly closed between uses. Also one is not supposed to store the product in warm/damp environments such as under a kitchen sink. It is also not recommended for domestic users to purchase huge drums of such detergents unless they can use the product quickly.

What you can do is take a glass measuring cup or large drinking glass and fill with the hottest tap water possible. Take about a teaspoon of your dw powder, add to glass and stir briskly. If large amounts of the stuff are clumping up and or remaining not dissolved it may have gone past it's sell by date. If even after allowing the mixture to sit for awhile and much of the powder still wont dissolve then stick a fork in it, it is done.

You can try the above using a glass jar with a tight sealing lid. However caution needs to be used when shaking such a closed vessel full of hot water.




This post was last edited 07/08/2014 at 18:50
Post# 769208 , Reply# 7   7/8/2014 at 18:05 (3,572 days old) by washerdude (Canada )        

I did what you listed above and sure enough, the detergent wouldnt desolve even in the hottest tap water either. In-fact i let it sit for atleast an hour and still there were particles of the powder remaning. Thanks for the help! Gonna run out some time this week and get the finish brand of dishwasher powder insted since my new dishwasher recomends me to use finish.

Post# 769241 , Reply# 8   7/8/2014 at 20:55 (3,572 days old) by Mich (Hells Kitchen - New York)        
Just wondering..

mich's profile picture

Have you tried Cascade Liquid Gel, or Cascade Complete Gel? Both have been wonderful, strong performers in my experience, and are very affordable per load, and I never have to worry about dissolving issues. 


Post# 769286 , Reply# 9   7/8/2014 at 23:42 (3,572 days old) by mark_wpduet (Lexington KY)        
Strange -

mark_wpduet's profile picture
because I'm on my last box of institutional Cascade power which came from a case of 6 I bought maybe 2 or more years ago. This last box is clumping and I'm sure it's past its date, but everything still dissolves fine. I still like the Finish Powerball better but I like that the Ins. Cascade has bleach.

Post# 769362 , Reply# 10   7/9/2014 at 09:46 (3,572 days old) by washerdude (Canada )        
Well...

We used cascade gel on our old dishwasher which was the first ever kind of dishwasher detergent we used. Try not to laugh....but we didn't really know where to put it...so we put it in the rinse aid compartment...............But when we did find out how it works, we ran out and we didn't like it since we put it in the rinse aid compartment. So we then tryed the cascade pacs and they worked well. And then we went to powder whichwas a huge win. I'm willing to go back to gel to try it in our new dishwasher.

Post# 769383 , Reply# 11   7/9/2014 at 11:51 (3,571 days old) by glenfieldmathk1 (Glenfield-Leicester-UK)        

You do realise most dishwashers wont even add the detergent until about 15 minutes in right? You shouldn't open the door during the cycle, you should let it go through the cycle, and ideally leave several hours after (to let effective drying), then open the door, if powder is left then, then you have a problem.

If a tab dissolves, then powder will as it isn't as dense.


Post# 769394 , Reply# 12   7/9/2014 at 12:40 (3,571 days old) by aquarius1984 (Planet earth)        

aquarius1984's profile picture
Glenfieldmathk

when are ye gonna stop spouting crap?

Ive NEVER had a dishwasher thats left it 15 minutes into a cycle before dispensing detergent.

Vintage, Modern, Brand new. NONE, NOTHING, NEVER.

3 to 4 mins at most into the main wash at the most.

Please feel free to name makes and model numbers here please. I would like to know what does this 15 minute thing.


Post# 769399 , Reply# 13   7/9/2014 at 12:54 (3,571 days old) by appnut (TX)        

appnut's profile picture

Try using the high-temp or water heat option. 


Post# 769402 , Reply# 14   7/9/2014 at 12:56 (3,571 days old) by logixx (Germany)        

logixx's profile picture

I'm sure he meant 15 minutes into the cycle from the very start - including the pre-wash(es).


Post# 769409 , Reply# 15   7/9/2014 at 13:17 (3,571 days old) by aquarius1984 (Planet earth)        

aquarius1984's profile picture
well that said had glenfield read the OP properly washerdude did say it he opened the door 15 mins into the MAIN wash.



Post# 769412 , Reply# 16   7/9/2014 at 13:25 (3,571 days old) by mark_wpduet (Lexington KY)        
That sound about right

mark_wpduet's profile picture
maybe 10 to 15 min's from the start of the wash the detergent thingy pops open. At least on all dishwashers I've ever used.

Post# 769413 , Reply# 17   7/9/2014 at 13:33 (3,571 days old) by washerdude (Canada )        
Why would it do that........

I don't know who would make a dishwasher that lets the detergent in 15 minutes after the wash started. Plus just a few minutes after the main wash began, say 2-3 mins, i clearly heard a loud pop from the door which was obviously the detergent dispenser door opening.

Post# 769416 , Reply# 18   7/9/2014 at 13:37 (3,571 days old) by mark_wpduet (Lexington KY)        

mark_wpduet's profile picture
I'm not talking about the MAIN wash. I'm talking about it taking about 15 minutes from the time the dishwasher is turned on (starts washing) whatever. The point where you press start (around 10 to 15 min's beyond that point) It fills, does a pre wash, drains, then fills to start main wash, then about 2 min's after the main wash starts, you hear the detergent drawer pop open. It's been this way for a LONG time.

Post# 769420 , Reply# 19   7/9/2014 at 13:51 (3,571 days old) by washerdude (Canada )        

Oh thats what you meant LOL. But I have something else that makes this even more strange. On our old dishwasher, everything would look clean with powder. But, the glasses from visual also looked good. But when you filled them with water, suds would form on the sides.

Post# 769422 , Reply# 20   7/9/2014 at 13:54 (3,571 days old) by logixx (Germany)        
Off topic

logixx's profile picture

So I went to sears.com and searched for the Kenmore 15113. Why is it that Sears put Consumer Report's "dosen't clean or dry and is noisy - we hate it" review right on top of the product description? Don't they want to sell their products?


Post# 769424 , Reply# 21   7/9/2014 at 14:06 (3,571 days old) by washerdude (Canada )        

I've noticed that to. From what ive noticed is the complete opposite.

Dosen't Clean: For us it cleaned better then our old maytag one.

Dosen't Dry: Oh it will be bone dry if you use rinse aid. Everything inside it, not even one place was wet. Except there were minor drops inside the dishwasher celling and a few at the bottom but if the dishes are dry. We don't care.

Noisy: Its only noisy if its empty cause the water bounces off the plastic forcully. When its loaded, its quiet.

But i've noticed some reviews say that its loud due to improper installtion.



Post# 770186 , Reply# 22   7/12/2014 at 10:15 (3,568 days old) by Mich (Hells Kitchen - New York)        
I used to own a Kenmore Ultrawash...

mich's profile picture

And the Prewash lasts exactly 14 minutes. After that, it drains, and refills for the main wash, the heating element kicks on, and the detergent tray pops open (it's a loud click) and the wash arms start. 

 

I kinda wonder, if you were waiting long enough for it to even open? I mean, that maybe your problem right there. Another thing is Powder, doesn't all just fall out, some of the time it sticks in the cup, and takes about 4-5 minutes, to fully dissolve from the water from the top spray arm. 

 

Set a timer for 35 minutes, and see if it's fully dissolved than. If it's not, you need to switch to detergents, probably best to try a Liquid, or Gel first, and then packets. 

 

TL;DR - Give the machine more time for detergent to dissolve. If it's still not working, switch to Liquid, or Gel detergent. 


Post# 770196 , Reply# 23   7/12/2014 at 11:01 (3,568 days old) by washerdude (Canada )        

Just re-read the manual. Apprantly they refere to my new dishwasher as a kenmore ultra wash dishwasher. Its says it right on the front page. And it recommended me to use tabs insted of powder because the tabs have a better performance then the powder. It also notes that the phosphates form detergents were removed which i already knew.

Post# 770204 , Reply# 24   7/12/2014 at 11:20 (3,568 days old) by murando531 (Augusta, Georgia - US)        

murando531's profile picture
I think Kenmore has called every dishwasher an Ultra Wash for as long as I can remember. My granddad has a Kenmore Elite dishwasher with the Point Voyager design (tall tub, round sump at the bottom with large arch shaped holes in the grate, and the Thunderbolt shaped stainless steel wash arm) and even it's called an Ultra Wash on the manual for some reason. I believe what they're referring to above is the original UltraWash, which was synonymous and identical to the Whirlpool PowerClean module systems. These are standard tub, with the large pump and filter system that is above tub rather than hidden beneath the machine. Sears Kenmore probably liked the sound of it and never changed it from the manuals lol.

Still, with the upper arm having jets that spray outward to both propel it and spray directly towards the detergent cup, it's odd that everything wouldn't dissolve. I'd try Finish Powerball tabs. They seem to work the best and have no problem dissolving in ours. I opened the door without realizing the cup had already opened, because they Maytag's is quiet when it pops, and I couldn't find the tab anywhere. It smelled really nice in there though :)




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